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Associate Customer Service Rep (Work from Home)

Highmark Inc.
Remote or Williamsport, PA
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
ESSENTIAL RESPONSIBILITIES

* Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
* Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
* Meet all production, quality, and adherence standards. Attends all required training classes.
* Elevate issues to next level of supervision, as appropriate.
* Maintain accurate records, including timekeeping records.
* Other duties as assigned or requested.

EDUCATION

Required

* High School Diploma or GED

Substitutions

* None

Preferred

* None

EXPERIENCE

Required

* 6 months of Customer Service in a customer facing role

Preferred

* Customer Service in a call-center environment
* Customer Service in a Healthcare related call-center environment strongly preferred

LICENSES or CERTIFICATIONS

Required

* None

Preferred

* None

SKILLS

* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
* Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
* Ability to take direction and to navigate through multiple systems simultaneously.
* Ability to maintain composure under stressful and fast-paced conditions.
* Strong written and verbal communication skills
* Ability to communicate complex information in a simple, customer facing way

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice
New
4d ago

Associate Customer Service Rep (Work from Home)

Highmark Health
Remote or Williamsport, PA
**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attends all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma or GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 6 months of Customer Service in a customer facing role

**Preferred**

+ Customer Service in a call-center environment

+ Customer Service in a Healthcare related call-center environment strongly preferred

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

+ Ability to take direction and to navigate through multiple systems simultaneously.

+ Ability to maintain composure under stressful and fast-paced conditions.

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**Language (Other than English):**

None

**Travel Requirement:**

0% - 25%

**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J190777
New
5d ago

Customer Service Associate Representative -Express Scripts

Cigna
Remote or Dublin, OH

Customer Service Associate Representative -Trend Mgmt

Have you heard? Express Scripts is now part of Cigna. Together, we've got big plans. We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us.

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Customer Service Associate Rep you'll be part of a dedicated team which ensures that our customers receive accurate and timely information about plans and costs. You will be on the front lines with doctors' offices, providing formulary information and responding to phone inquiries with care and detail.

How you'll make a difference:

  • Be a superstar in the eyes of providers and patients alike: Initiate phone calls with physicians' offices to deliver formulary information as well as handle inbound and outbound calls to educate patients on plan design and cost.
  • Use your expert problem solving skills to help our patients be at their best every day: Work with patients and doctors to research issues with medication coverage to help patients get the medication they need.
  • Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

What You Should Have:

  • High School Diploma / GED required
  • 1 year of relevant experience
  • General PC knowledge including Microsoft Office
  • Excellent communication skills (verbal and written)
  • Pharmacy Technician experience/education preferred but is not necessary

What you'll love about working here:

  • Fun, friendly, and unique culture - Bring your whole self to work every day!
  • Choice of three unique medical plans
  • Prescription Drug, Dental, Vision and Life Insurance
  • Employee Contributions for HRA and HSA accounts
  • 401K with Company Match
  • Paid Time Off and Paid Holidays
  • Tuition Assistance

NOTE : We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up

For positions that are Onsite:
This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, due to the pandemic, we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. However, we ex-pect that this role will likely return to being performed primarily at an office location.

About Express Scripts

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

Express Scripts is an equal opportunity employer/disability/veteran

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

New
6d ago

Associate Customer Service Representative ( Work From Home - Must Be In Washington)

Aston Carter
Remote or Bellevue, WA
Symetra's Retirement division is currently looking for strong Customer Service Representatives to help support their growing customer service department here in Bellevue. To be successful in this role, it is critical that representatives are consultative and attentive to customer needs and professional and proficient in handling questions and changes over the telephone. They are accepting of a structured work environment that includes specific shift start and end times, as well as specific break and lunch times, so that we can ensure our service standards are achieved. This includes routine call quality monitoring and regular feedback and coaching from their manager. Job Duties: - Answering incoming phone calls from agents and customers (roughly ~50/day), assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions - Assisting with specific in-force policy questions, product information, information on rates, and service issue resolution. - Requires a working knowledge, or ability to learn new processes and procedures for New Business, Claims, and In-force Back office, navigating multiple administrative systems.
Skills:

Customer service call center, Customer support, Call center, Help desk, Customer service team, Chat support, Troubleshooting, Customer Service, Call Center Customer Service, Inbound Customer Service, Outbound Calls, Ms Office Suite

Top Skills Details:

Customer service call center,Customer support,Call center,Help desk,Customer service team,Chat support,Troubleshooting

Additional Skills & Qualifications:

MUST HAVES: - Candidates must be able to hardwire in through their Ethernet cable due to WFH - Candidates must have a strong customer service presence with excellent written/oral communication skills - Candidates must have the ability to work within/navigate around multiple programs and applications while talking on the phone. - Candidates must be comfortable adhering to metrics. PREFERRED: - Candidates with a call center background are highly preferred. - Candidates who come from an insurance or financial institution background are highly preferred.

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
New
3d ago

Associate Customer Service Representative, B2C (Full-time & Part-time)

Kohler Co.
Remote or Kohler, WI
_Work Mode: Hybrid_

****$500 Sign on Bonus****

_Work Mode: Hybrid_

**Location** : Kohler, WI

Prefer Applicants within 150-mile radius of Kohler for onsite orientation and equipment pickup.

Our next Orientation class is Monday, November 1st.

**Opportunity**

KOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Care team. We provide you the training and development you need to succeed from the safety of your own home during this uncertain time. We invite you to apply today to join our team starting on November 1st, with the possibility of working from home long-term.

As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service and customer delight. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, retailers, installers, and plumbers.

**How You Will Make an Impact**

+ Effectively and empathetically assist customers over the phone.

+ Listen, assess, and resolve client needs.

+ Solve complex problems by identifying the root cause of issues and providing feedback.

+ Show patience and kindness to de-escalate concerned callers.

+ Work with a team in a diverse, professional call center environment.

**Our Customer Service Representatives**

+ Are excited to learn new things.

+ Can actively listen and recognize the needs of clients.

+ Are resilient and can overcome challenges while remaining calm and patient.

+ Willingly accept coaching and feedback.

+ Are flexible and able to adapt based on business priorities and changing needs.

+ Are dependable and pride themselves on being present and punctual each day.

+ Receive Medical benefits, prorated paid vacation, and paid holidays after 30 days.

+ Participate in monthly rewards and recognition campaigns.

+ Have growth potential within the team and cross functional.

**Skills/Requirements**

+ High school diploma or GED required.

+ Prior contact center experience is a plus but not required.

+ Must be able to complete a 40 hour per week paid 35-day virtual intensive training program; training covers multiple computer systems, product repair training and installation, department processes and more.

+ Experience using Microsoft Office.

+ Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.

+ Ability to read, analyze, and interpret documents and detailed correspondence.

+ Professional and courteous communication skills.

**Work from home requirements: Equipment provided!**

+ The applicant will secure and be responsible for paying their own internet expenses and must have a Hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.

+ Wired Ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.

+ All applicants will be required to have a separate confidential and distraction free workspace with no background noises.

+ Freedom from other responsibilities - you must be focused on delivering a world class service experience.

+ Applicants will be required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled.

+ Part-time hours are 32-34 hours/week after training, more will be required during peak season.

**_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**

**Why Work at Kohler Co.?**

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

**About Us**

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and the EEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
42d ago

Associate Customer Service Representative, B2C (Full-time & Part-time)

Kohler
Remote or Kohler, WI
Work Mode: Hybrid

$500 Sign on Bonus

Work Mode: Hybrid

Location: Kohler, WI

Prefer Applicants within 150-mile radius of Kohler for onsite orientation and equipment pickup.

Our next Orientation class is Monday, November 1st.

Opportunity

KOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Care team. We provide you the training and development you need to succeed from the safety of your own home during this uncertain time. We invite you to apply today to join our team starting on November 1st, with the possibility of working from home long-term.

As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service and customer delight. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, retailers, installers, and plumbers.

How You Will Make an Impact

* Effectively and empathetically assist customers over the phone.
* Listen, assess, and resolve client needs.
* Solve complex problems by identifying the root cause of issues and providing feedback.
* Show patience and kindness to de-escalate concerned callers.
* Work with a team in a diverse, professional call center environment.

Our Customer Service Representatives

* Are excited to learn new things.
* Can actively listen and recognize the needs of clients.
* Are resilient and can overcome challenges while remaining calm and patient.
* Willingly accept coaching and feedback.
* Are flexible and able to adapt based on business priorities and changing needs.
* Are dependable and pride themselves on being present and punctual each day.
* Receive Medical benefits, prorated paid vacation, and paid holidays after 30 days.
* Participate in monthly rewards and recognition campaigns.
* Have growth potential within the team and cross functional.

Skills/Requirements

* High school diploma or GED required.
* Prior contact center experience is a plus but not required.
* Must be able to complete a 40 hour per week paid 35-day virtual intensive training program; training covers multiple computer systems, product repair training and installation, department processes and more.
* Experience using Microsoft Office.
* Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
* Ability to read, analyze, and interpret documents and detailed correspondence.
* Professional and courteous communication skills.

Work from home requirements: Equipment provided!

* The applicant will secure and be responsible for paying their own internet expenses and must have a Hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.
* Wired Ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
* All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
* Freedom from other responsibilities - you must be focused on delivering a world class service experience.
* Applicants will be required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled.
* Part-time hours are 32-34 hours/week after training, more will be required during peak season.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
42d ago

Customer Service Associate Representative -Express Scripts

Cigna
Remote or Saint Louis, MO

Customer Service Associate Representative -Trend Mgmt

Have you heard? Express Scripts is now part of Cigna. Together, we've got big plans. We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us.

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Customer Service Associate Rep you'll be part of a dedicated team which ensures that our customers receive accurate and timely information about plans and costs. You will be on the front lines with doctors' offices, providing formulary information and responding to phone inquiries with care and detail.

How you'll make a difference:

  • Be a superstar in the eyes of providers and patients alike: Initiate phone calls with physicians' offices to deliver formulary information as well as handle inbound and outbound calls to educate patients on plan design and cost.
  • Use your expert problem solving skills to help our patients be at their best every day: Work with patients and doctors to research issues with medication coverage to help patients get the medication they need.
  • Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

What You Should Have:

  • High School Diploma / GED required
  • 1 year of relevant experience
  • General PC knowledge including Microsoft Office
  • Excellent communication skills (verbal and written)
  • Pharmacy Technician experience/education preferred but is not necessary

What you'll love about working here:

  • Fun, friendly, and unique culture - Bring your whole self to work every day!
  • Choice of three unique medical plans
  • Prescription Drug, Dental, Vision and Life Insurance
  • Employee Contributions for HRA and HSA accounts
  • 401K with Company Match
  • Paid Time Off and Paid Holidays
  • Tuition Assistance

NOTE : We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up

For positions that are Onsite:
This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, due to the pandemic, we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. However, we ex-pect that this role will likely return to being performed primarily at an office location.

About Express Scripts

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

Express Scripts is an equal opportunity employer/disability/veteran

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

New
5d ago

Customer Service Associate Representative -Express Scripts

Cigna
Remote or Dublin, OH
**Customer Service Associate Representative -Trend Mgmt**

Have you heard? Express Scripts is now part of Cigna. Together, we've got big plans. We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us.

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Customer Service Associate Rep you'll be part of a dedicated team which ensures that our customers receive accurate and timely information about plans and costs. You will be on the front lines with doctors' offices, providing formulary information and responding to phone inquiries with care and detail.

**How you'll make a difference:**

+ Be a superstar in the eyes of providers and patients alike: Initiate phone calls with physicians' offices to deliver formulary information as well as handle inbound and outbound calls to educate patients on plan design and cost.

+ Use your expert problem solving skills to help our patients be at their best every day: Work with patients and doctors to research issues with medication coverage to help patients get the medication they need.

+ Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

**What You Should Have:**

+ High School Diploma / GED required

+ 1 year of relevant experience

+ General PC knowledge including Microsoft Office

+ Excellent communication skills (verbal and written)

+ Pharmacy Technician experience/education preferred but is not necessary

**What you'll love about working here:**

+ Fun, friendly, and unique culture - Bring your _whole_ self to work every day!

+ Choice of three unique medical plans

+ Prescription Drug, Dental, Vision and Life Insurance

+ Employee Contributions for HRA and HSA accounts

+ 401K with Company Match

+ Paid Time Off and Paid Holidays

+ Tuition Assistance

**NOTE** : We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up

**For positions that are Onsite:**

This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, due to the pandemic, we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. However, we ex-pect that this role will likely return to being performed primarily at an office location.

**About Express Scripts**

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

_Express Scripts is an equal opportunity employer/disability/veteran_

**About Cigna**

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response._
14d ago

Associate Customer Service Representative (Work From Home)

Highmark Health
Remote or Homestead, PA
**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attends all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma or GED

**EXPERIENCE**

**Required**

+ 6 months of Customer Service in a customer facing role

**Preferred**

+ Customer Service in a call-center environment

+ Customer Service in a Healthcare related call-center environment strongly preferred

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

+ Ability to take direction and to navigate through multiple systems simultaneously.

+ Ability to maintain composure under stressful and fast-paced conditions.

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J186924
60d+ ago

Customer Service - Amazon Hiring Now!

Amazon Workforce Staffing
Chantilly, VA
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Amazon Locker+ Customer Service AssociateJob OverviewYou're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives - even if for just a few moments. Associates work in designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.Duties & Responsibilities
Some of your duties may include: Receive, pick, and stow customer orders, process returns, and prepare for delivery. Assist customers with questions they may have. Work through problem-solving scenarios for customers. Maintain a clean, safe, and organized workspace. Manage responsibilities for a Locker+ location, including opening and closing site. Use technology like smartphones and handheld devices to sort, scan, and prepare orders. Receive truck deliveries. You'll also need to be able to: Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation Use carts, dollies, hand trucks, and other gear to move items around Go up and down stairs (where applicable) Be available to work part-time between the hours of 6:30 AM and 10:30 PM with schedules varying week to week. What it's like at Amazon Locker+ locations Safety . Your safety is important to us, so we provide safe working conditions. Surroundings . You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse. Activity . You'll be on your feet for the majority of your shift, helping customers and sorting packages. Temperature . Our Locker+ locations are in comfortable, climate-controlled environments. Noise level. Sound levels are minimal, what one would expect in a grocery store. Dress code. Casual with a few rules to follow for safety. Comfortable, closed-toe shoes are required. Why You'll Love this Job Stay busy. You‘ll be engaged your entire shift, from organizing packages to chatting with customers. Unique Workplace . Locations can vary, so you may be at a grocery or other retailer. Schedule options . Ideal for someone looking for a part-time role. Work up to 20 hours per week and be able to work differing schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example. Shift selections . Shifts follow operating business hours: 6:30 AM - 10:30 PM. Shift times average 4-5 hours and are assigned per business need. Choose shifts right from your own mobile device. Training . You'll start with a set schedule for some training to get you up to speed, then you can start choosing the shifts you'd like to work. Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). Learn more about Anytime Pay. Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition reimbursement options. See where your Amazon journey can take you. New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology. Customer Obsession . Making someone else happy actually makes your day. Quality is key. You have high standards and it shows in your work. Why You'll Love Amazon
Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Offerings are dependent upon the role, work schedule, or location; specific to a Locker+ Associate, the following benefits are included: Competitive wage paid weekly, with overtime for more than 40 hours 401(k) savings plan Holiday pay opportunities On-the-job training and skills development Employee Assistance Program Learn more about Amazon Benefits and Culturehttps://hiring.amazon.com/why-amazon/benefits#/https://hiring.amazon.com/why-amazon/culture#/ Requirements: Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Basic Qualifications: High School, GED, or equivalent diploma How To Get Started
You can begin by applying below. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/.

Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://hiring.amazon.com/people-with-disabilities#/.
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Client Service Representative (CSR)

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Average Salary For an Associate Customer Service Representative

Based on recent jobs postings on Zippia, the average salary in the U.S. for an Associate Customer Service Representative is $28,497 per year or $14 per hour. The highest paying Associate Customer Service Representative jobs have a salary over $34,000 per year while the lowest paying Associate Customer Service Representative jobs pay $23,000 per year

Average Associate Customer Service Representative Salary
$28,000 yearly
$14 hourly
Updated October 26, 2021
23000
10 %
28000
Median
34000
90 %

Highest Paying Cities For Associate Customer Service Representative

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Washington, DC
$37,068
$17.82
Camarillo, CA
$35,971
$17.29
Chicago, IL
$35,536
$17.08
Fort Collins, CO
$29,291
$14.08
Fairfield, OH
$28,306
$13.61

5 Common Career Paths For an Associate Customer Service Representative

Office Assistant

Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.

Certified Nursing Assistant

A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.

Security Officer

A security officer is responsible for maintaining the peace and safety of everyone by regularly patrolling and monitoring surveillance equipment within the assigned premises. Security officers' duties also include reporting suspicious behaviors, restricting trespassers and unauthorized personnel from entering the establishment, providing incident reports for policy violations, and adhering to the standard protocols and legal requirements set by the management. Security offers must also have excellent decision-making and critical-thinking skills and extensive knowledge of emergency drills in case any unfortunate circumstances arise.

Teller

Tellers are bank employees who handle face-to-face or in-person transactions of clients. They are the bank's front liners, and they interact with clients on a daily basis. They process requests related to the clients' bank accounts, including, but not limited to, opening and closing accounts, withdrawing and depositing cash and checks, processing loan requests, accepting payments, validating transactions, and answering any other questions that a client may have. They should also be familiar with the bank's products and services. Tellers should have good customer service skills, attention to detail, and basic accounting skills.

Call Center Representative

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Illustrated Career Paths For an Associate Customer Service Representative