Associate Customer Service Representative Resume Examples 2023

Research Summary. We analyzed 1,575 associate customer service representative resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Walmart and Kohl's. Here are the key facts about associate customer service representative resumes to help you get the job:

The average associate customer service representative resume is 328 words long
The average associate customer service representative resume is 0.7 pages long based on 450 words per page.
Patients is the most common skill found on an associate customer service representative resume. It appears on 15.9% of resumes.

After learning about how to write a professional associate customer service representative resume, you can make sure your resume checks all the boxes with our resume builder.

Associate Customer Service Representative Resume Example


Justin Simpson Associate Customer Service Representative Contact Information Houston, TX (960) 555-4972 jsimpson@example.com Skills Customer Information Customer Service Product Knowledge Service Desk Communication New Customers Customer Returns Cell Phones New Merchandise Customer Interaction Employment History Associate Customer Service Representative 2019 - Present AT&T Houston, TX Serve as a Sales Support Representative, ordering, shipping, receiving, organizing, and merchandising inventory. Assist customers with technical support by trouble shooting mobile devices. Handled heavy amounts of inbound and outbound sales calls to exceed monthly sales goals. Delivered exceptional customer service while assisting with customer s escalated inquiries regarding DSL Internet issues in a calm effective manner. Sales Representative Supervisor 2018 - 2019 Walmart Houston, TX assisted Customer Service Manager, Cashier. Work various locations on sales floor where needed. Customer Service Clerk 2017 - 2018 Macy's New York, NY Set daily sales goals to reach desired achievement * Provided a clean, organized and safe department Provided high level of customer service Operated register and completed sales transactions. helped to provide excellent customer service. Education High School Diploma 2017 - 2017


Judy Hayes Associate Customer Service Representative Contact Info Houston, TX (710) 555-1890 jhayes@example.com Skills CSRFood ProductsCustomer InteractionHigh VolumeKitchen EquipmentPOSMenu ItemsPotential CustomersCold LineCustomer Complaints Employment History Associate Customer Service Representative 2016 - Present Lowe's Houston, TX Assisted customers on sales floor and online. Monitored customer accounts and orders. Telemarketing Service Representative 2015 - 2016 Lowe's Houston, TX Provide exceptional customer service; maintain constant communication with vendors, installers and customers regarding special order sales and installation projects. Unload freight from receiving area and to pull pallets to the sales floor. Trained newly hired cashiers on accounting procedures and company policies. Food Service/Cashier 2012 - 2015 McDonald's Las Vegas, NV Placed special merchandise orders for customers.Crew Member, McDonalds Greet customers, expressed appreciation and invited customers to return to the store. Resolved customer complaints if needed. Education High School Diploma 2012 - 2012


Anna Dunn Associate Customer Service Representative Kennett Square, PA adunn@example.com (240) 555-5668 Experience Associate Customer Service Representative 2020 - Present Walgreen CoKennett Square, PA Provided customer service in all areas: sales floor, cashier, photo lab and pharmacy. Allocate inventory on sales floor by ensuring the receipt and shipment of all merchandise. Maintained warehouse in cleanliness, and up keep of organization to ensure easy and safe transition to sales floor. Multi-tasked both taking orders while greeting customers. Provided exemplary Customer Service on sales floor. Customer Service Desk 2016 - 2020 Walgreen CoKennett Square, PA Greet Customers into the store with a warm welcoming open arms. Greet customers and help them locate merchandise. Organized sales floor, kept manikins dressed trendily, restocked racks. Keep shelves stocked and labeled correctly Jack's Pets Greet customers and provide an excellent customer experience. Nurses' Aide 2014 - 2016 Genesis HealthCareKennett Square, PA Take patient vital signs like blood pressure, pulse, respiration etc. Help patients perform ADL s for patients who need assistance and dependent patients. Inform assigned RN of any changes inCastle Medical Center condition. Provide professional and attentive patient care. Skills Customer Service Customer Feedback Proper Departments Customer Problems Communication Sales Floor Customer Complaints New Merchandise Store Policies Food Preparation Education High School Diploma 2014 - 2014

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Associate Customer Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Associate Customer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Associate Customer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Professional Associate Customer Service Representative Resume example


Kyle Gardner Customer Service Representative Supervisor Houston, TX (840) 555-5767 kgardner@example.com Skills Order Entry RN Medication Reminders Sales Floor PCR Medical Supplies Internet Icd-9 Company Standards Physician Orders Employment History Customer Service Representative Supervisor 2015 - Present D-R SERVICESHouston, TX Implemented company's first CRM solution resulting in improved business strategy, process, organization and customer relations. Document details of customer interaction into system while on the phone. Medical Assistant 2013 - 2015 D-R SERVICESHouston, TX Completed 180 hours externship performing administrative and patient care tasks. Assisted physician with electrocardiograph (EKG), Echocardiogram and stress test. Documented patient care and related data into the medical record. Book patients in the rooms vitals,ekg's ect assist and all procedures. Prepare exam rooms, change bed paper, and restock supplies. Assisted in Oral Surgery, pre and post operative patient care. Certified Nurses' Aide 2009 - 2013 Windsor CompaniesMcAllen, TX Give medications, administer insulin, first aid cares, and ADL Chart all patient care on charting kiosk. Take and record blood pressure and blood sugars. Nurses' Aide 2008 - 2009 Windsor CompaniesMcAllen, TX Applied direct care to residents and assisted with adl's. Administered CPR when needed, took vital signs and dietary care. Assisted in the activities of daily living for dementia patients at a short-staffed Alzheimer's Center. Assisted residents to increase their independence by attending activities within the home and out of the facility. Education Some College Courses Nursing Assistants 2008 - 2008 South Texas CollegeMcAllen, TX


Carol Davis Customer Service Representative Supervisor Contact Information Houston, TX (330) 555-2567 cdavis@example.com Skills Trouble Shooting Medical Records Quality Standards Defective Products Pallet Jack Inspect Parts Safety Procedures Production Reports Storage Yards Package Orders Employment History Customer Service Representative Supervisor 2011 - Present Aetna Houston, TX Worked with Marketing and Actuary departments to establish new accounts. Handled correspondence and communication for center. Managed enrollments with health care plans and providers for recipients that received state funded insurance. Achieved all set sales goals while providing outstanding customer service. Medical Assistant 2005 - 2011 Texas Children's Hospital Houston, TX Recognized as one of the most successful regional businesses due to excellence in patient care and customer service. Maintain clean and sterilize all exam rooms. Collected monies - Coordinated patient care - Processed and completed checked-out of patients Secured a Certificate in Medical Administrative Assistant Provided clinical assistance to ensure exceptional patient care in a fast pace medical office. Assisted patients with understanding of the EOB (Explanation of Benefits). Machine Operator 2004 - 2005 Kelly Services Houston, TX Transport materials to assembly line Assemble and operate machines Maintain clean work environment helped keep the assembly line running sufficiently. Cleaned and maintained the assembly line appropriately. Packer/Shipper 2003 - 2004 Amazon Phoenix, AZ Pick, Pack, Rebin, Stowe, Return merchandise in the warehouse from customer orders from the online website. Pick customer orders on all levels of a multi-level mezzanine. Pick, Pack, Slam RF Scanner, set back, Scan, verify, box, Load and Unload trucks Picked orders using an RF scan gun. Education High School Diploma 2003 - 2003


Diana Butler Customer Service Representative Supervisor Contact Info Palo Alto, CA (250) 555-0075 dbutler@example.com Skills Financial StatementsTaking MessagesFront Desk AreaKronosPBXPatienceMedicaidStock ShelvesMenu ItemsGeneral Public Employment History Customer Service Representative Supervisor 2018 - Present Walmart Palo Alto, CA Check to see if product is able to go to the sales floor. Answered customer calls, assisted in placing customer orders and taking customer complaints. Increased employee productivity emphasizing teamwork and streamlined communication. Managed cashiers, did daily cash reports, provided change and handled customer complaints. Maintain a cash drawer to make change for the cashiers and service desk. Executive Assistant 2017 - 2018 HP Palo Alto, CA Maintain and organize the website and database receivables. Set up a central database for all team presentations and business plans. Initiated and administered departmental SharePoint site. Updated various employee databases for employee reports for W2's, W4's, payroll checks and garnishment data for payroll. Coordinated confidential and international travel arrangements and itineraries. Receptionist 2010 - 2017 Adecco Staffing, USA Pleasanton, CA Fielded telephone calls, assessed customer needs, and researched the best prices for products. Prepare outgoing shipments for FedEx, UPS, DHL. Assist General Manager and office staff in administrative functions. Answer Phone Management of Appointments Filing and Scanning Files Greet Customers Assisting anyone that needs help Bakery Clerk 2009 - 2010 Safeway Pleasanton, CA Cut deli meats and cheeses to customer orders. Provide friendly and efficient customer service. Clean food preparation equipment, work areas, and counters. Committed to fulfilling Safeway customers' expectations of continual good customer service. Education High School Diploma 2009 - 2009

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Associate Customer Service Representative Resume Format And Sections

1. Add Contact Information To Your Associate Customer Service Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Associate Customer Service Representative Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Associate Customer Service Representative Education

Majors

26.4%

8.5%

7.4%

7.0%

Associate Customer Service Representative Resume Relevant Education Example #1

High School Diploma 2017 - 2019

Associate Customer Service Representative Resume Relevant Education Example #2

High School Diploma 2009 - 2011

3. Next, Create An Associate Customer Service Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Associate Customer Service Representative Skills For Resume

Outbound Calls Skills
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Sales Floor Skills
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
Telephone Calls Skills
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
Product Knowledge Skills
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
Customer Care Skills
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
POS Skills
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Top Skills for an Associate Customer Service Representative

Source: Zippia.com

Patients, 15.9%

Outbound Calls, 14.2%

Customer Inquiries, 7.1%

Customer Complaints, 6.9%

Other Skills, 55.9%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Associate Customer Service Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Nurses' Aide

HCR ManorCare

Maintained client confidentiality in strict accordance with HIPAA regulations.
Provided residents with exceptional personal-care services including ADL, medication and toileting support.
Performed and assisted with Patient's ADLS.
Trained new employees I have completed circle of care, and dementia training
Provided nursing and nursing related services to residents (ADL) Protected and promoted resident rights and assisted with maintain independence.

Work History Example # 2

Sales Floor Associate

Aeropostale

Prepared and coordinated merchandise exchange requests and payment adjustments per corporate policy and applicable operating procedures.
Assisted with apparel sales, helping customers with fitting rooms, clothing options, color matching, sizing and brands.
Assembled fiber-optic telecommunication systems, operated heavy warehouse machinery
Established positive relationships with both costumers and co-workers to promote an organized and equal atmosphere.
Straightened and organized apparel displays.

Work History Example # 3

Sales Floor Associate

Old Navy

Assisted in incorporating new logistical standard operating procedures.
Greeted customers with a professional and positive demeanor.
Provided excellent customer service by receiving multiple positive customer feedback pertaining to my performance.
Maintained a professional attitude with sincerity and enthusiasm reflecting Wal-Mart s values.
Performed Inter-company communications to maintain real time product inventory.

Work History Example # 4

Customer Service Clerk

J. C. Penney

Stocked shelves, racks, cases, bins, ad table with new or transferred merchandise.
Placed orders in store or via the internet.
Obtained referral orders from customer from internet service and catalog departments.
Solved day to day functional issues between delivery drivers and customers by using effective communication to maximize efficiency.
Processed payments, made deposits and verified balanced cash receipts.

5. Highlight Your Associate Customer Service Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your associate customer service representative resume:

Certified Pharmacy Technician (CPhT)
Certified Information Security Manager (CISM)
Certified Medical Office Manager (CMOM)

More Certifications For Associate Customer Service Representative

6. Finally, Add a Associate Customer Service Representative Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Associate Customer Service Representative Resume Skills

Patients

Outbound Calls

Customer Inquiries

Customer Complaints

Inbound Calls

Customer Service

Customer Satisfaction

Sales Floor

Customer Calls

Telephone Calls

Customer Orders

Product Knowledge

Customer Care

Computer System

POS

Customer Accounts

Medicare

Customer Issues

Customer Support

Credit Card Transactions

Process Payments

Customer Relationships

Front Desk

Troubleshoot

Billing Issues

Front End

Bank Deposits

Inventory Control

Sales Transactions

Upselling

Telephone Inquiries

Customer Interaction

Quality Customer Service

Cash Drawers

Stock Shelves

Customer Transactions

PowerPoint

Medicaid

Customer Returns

Store Policies

Service Problems

Stock Room

Problem Resolution

Store Merchandise

FedEx

Cash Registers

Professional Associate Customer Service Representative Resume Templates

Associate Customer Service Representative Jobs

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Updated May 19, 2023