12 Associate Customer Service Representative Resume Examples

Five Key Resume Tips For Writing An Associate Customer Service Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Associate Customer Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Associate Customer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Associate Customer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Justin Simpson
Associate Customer Service Representative
Contact Information
Houston, TX
(960) 555-4972
jsimpson@example.com
Skills
  • Customer Information
  • Customer Service
  • Product Knowledge
  • Service Desk
  • Communication
  • New Customers
  • Customer Returns
  • Cell Phones
  • New Merchandise
  • Customer Interaction
 
 
Employment History
Associate Customer Service Representative2019 - Present
AT&T
Houston, TX
  • Serve as a Sales Support Representative, ordering, shipping, receiving, organizing, and merchandising inventory.
  • Assist customers with technical support by trouble shooting mobile devices.
  • Handled heavy amounts of inbound and outbound sales calls to exceed monthly sales goals.
  • Delivered exceptional customer service while assisting with customer s escalated inquiries regarding DSL Internet issues in a calm effective manner.
Sales Representative Supervisor2018 - 2019
Walmart
Houston, TX
  • assisted Customer Service Manager, Cashier.
  • Work various locations on sales floor where needed.
Customer Service Clerk2017 - 2018
Macy's
New York, NY
  • Set daily sales goals to reach desired achievement * Provided a clean, organized and safe department
  • Provided high level of customer service Operated register and completed sales transactions.
  • helped to provide excellent customer service.
Education
High School Diploma of null2017 - 2017
 
 
Christina Robinson
Associate Customer Service Representative
Contact Info
Indianapolis, IN
(910) 555-8930
crobinson@example.com
Skills
Company Policies
Customer Service
Safe Environment
Sales Floor
Store Policies
Communication
Product Knowledge
Greeting Customers
Store Signage
Retail Sales
Employment History
Associate Customer Service Representative2019 - Present
StericycleIndianapolis, IN
  • Manage customer accounts by auditing billing problems and issues and offering them solutions.
  • Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
  • Managed the integration of staff training, subscriber agreements and devices following the acquisition of several wireless communication providers.
Customer Service Associate2018 - 2019
WalmartIndianapolis, IN
  • Practiced and maintained store policies regarding payment and exchanges.
  • Return any lost items promptly to service desk.
  • Provided administrative assistance to Loss Prevention.
  • Processed customer returns and exchanges, while following all company policies.
  • Trained new employees on register procedure, company policies.
Customer Service Associate/Cashier2009 - 2018
WalmartLas Vegas, NV
  • Complied with all company policies and regulations.
Education
High School Diploma of null2009 - 2009
 
 
Joe Morgan
Associate Customer Service Representative
Lansing, IL
(910) 555-9073
jmorgan@example.com
Experience
Associate Customer Service Representative2020 - Present
Walgreen CoLansing, IL
  • Maintained communication with other managers and team members about upcoming resets and product changes to ensure smooth transitions.
  • Handle customer's complaints and resolved issues at the customer service desk.
Customer Sales Associate2019 - 2020
Carson Pirie Scott & CoLansing, IL
  • Greeted customers with outstanding customer service, learned and shared product knowledge with the customer.
  • Operated the Ticketmaster computer system to sell event tickets.
  • Started as a Senior Customer Sales Associate.
  • Cashier / Floor Sales Associate Customer Service Desk Jewelry Counter Electronics Department Nathan's Restaurant
Telemarketer2017 - 2019
AMERICALLLansing, IL
  • Gathered personal information over the phone accurately.
  • Used telephone equipment such as automatic dialing systems and other telecommunication technologies to call prospective customers.
  • Provide award winning customer service while promoting new offers.
  • Provide great quality customer service in a professional manner.
Skills
Potential CustomersCustomer TransactionsAccurate ProcessingAlumniCommunicationControl StandardsLoss PreventionPayment MethodMarket SurveysCustomer Complaints
Education
High School Diploma In null2017 - 2017
 
 
Judy Hayes
Associate Customer Service Representative
Employment History
Associate Customer Service Representative2016 - Present
Lowe'sHouston, TX
  • Assisted customers on sales floor and online.
  • Monitored customer accounts and orders.
Telemarketing Service Representative2015 - 2016
Lowe'sHouston, TX
  • Provide exceptional customer service; maintain constant communication with vendors, installers and customers regarding special order sales and installation projects.
  • Unload freight from receiving area and to pull pallets to the sales floor.
  • Trained newly hired cashiers on accounting procedures and company policies.
Food Service/Cashier2012 - 2015
McDonald'sLas Vegas, NV
  • Placed special merchandise orders for customers.Crew Member, McDonalds
  • Greet customers, expressed appreciation and invited customers to return to the store.
  • Resolved customer complaints if needed.
Education
High School Diploma In null2012 - 2012
 
 
Contact Information
Houston, TX
(710) 555-1890
jhayes@example.com
Skills
CSR
Food Products
Customer Interaction
High Volume
Kitchen Equipment
POS
Menu Items
Potential Customers
Cold Line
Customer Complaints
 
 
Matthew White
Associate Customer Service Representative
Columbus, OH
(450) 555-4807
mwhite@example.com
Skills
POSSales FloorProduct KnowledgeCurrent PromotionsCirculation DeskDocument DeliveryClerical TasksCustomer OrdersProblem ResolutionMicrofilm Equipment
 
 
Employment History
Associate Customer Service Representative2017 - Present
J. C. PenneyColumbus, OH
  • Handled cash and credit card transactions Explained pros and cons of various products Replenished stock on sales floor Trained new employees
  • Assisted customers in finding shoes Stocked and tagged new merchandise Counted inventory Tracked daily and weekly sales goals
  • Experience in crew style work environment Exceptional customer service Follow sales floor plans and complete set/sell planograms Cashier
  • Assist customers with finding any specific items, following company policies on and off the sales floor.
Customer Service Retail Associate2016 - 2017
Macy'sLong Beach, CA
  • Cover sales floor and fitting rooms Open credit card accounts & handled cash Clean before and during opening
  • Ring up customers, solve problems, zone area, provide customer service
Library Assistant2015 - 2016
California State UniversityLong Beach, CA
  • Maintain normal shelving operations Provided library patrons with excellent customer service Collected & returned book to shelves and completed stats & specialproject
  • Load article/information into the computer systems to be sent to patron(s).
  • Assisted students with library search methods, including internet, and LexisNexis.
  • Supervised library workers while operating circulation desk and assisting patrons with book selections.
Education
High School Diploma of null2015 - 2015
 
 
Justin Simpson
Associate Customer Service Representative
Contact Information
Houston, TX
(960) 555-4972
jsimpson@example.com
Skills
  • Customer Information
  • Customer Service
  • Product Knowledge
  • Service Desk
  • Communication
  • New Customers
  • Customer Returns
  • Cell Phones
  • New Merchandise
  • Customer Interaction
 
 
Employment History
Associate Customer Service Representative2019 - Present
AT&T
Houston, TX
  • Serve as a Sales Support Representative, ordering, shipping, receiving, organizing, and merchandising inventory.
  • Assist customers with technical support by trouble shooting mobile devices.
  • Handled heavy amounts of inbound and outbound sales calls to exceed monthly sales goals.
  • Delivered exceptional customer service while assisting with customer s escalated inquiries regarding DSL Internet issues in a calm effective manner.
Sales Representative Supervisor2018 - 2019
Walmart
Houston, TX
  • assisted Customer Service Manager, Cashier.
  • Work various locations on sales floor where needed.
Customer Service Clerk2017 - 2018
Macy's
New York, NY
  • Set daily sales goals to reach desired achievement * Provided a clean, organized and safe department
  • Provided high level of customer service Operated register and completed sales transactions.
  • helped to provide excellent customer service.
Education
High School Diploma of null2017 - 2017
 
 
Christina Robinson
Associate Customer Service Representative
Contact Info
Indianapolis, IN
(910) 555-8930
crobinson@example.com
Skills
Company Policies
Customer Service
Safe Environment
Sales Floor
Store Policies
Communication
Product Knowledge
Greeting Customers
Store Signage
Retail Sales
Employment History
Associate Customer Service Representative2019 - Present
StericycleIndianapolis, IN
  • Manage customer accounts by auditing billing problems and issues and offering them solutions.
  • Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
  • Managed the integration of staff training, subscriber agreements and devices following the acquisition of several wireless communication providers.
Customer Service Associate2018 - 2019
WalmartIndianapolis, IN
  • Practiced and maintained store policies regarding payment and exchanges.
  • Return any lost items promptly to service desk.
  • Provided administrative assistance to Loss Prevention.
  • Processed customer returns and exchanges, while following all company policies.
  • Trained new employees on register procedure, company policies.
Customer Service Associate/Cashier2009 - 2018
WalmartLas Vegas, NV
  • Complied with all company policies and regulations.
Education
High School Diploma of null2009 - 2009
 

What Should Be Included In An Associate Customer Service Representative Resume

1

1. Add Contact Information To Your Associate Customer Service Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Associate Customer Service Representative Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Associate Customer Service Representative Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Associate Customer Service Representative Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create An Associate Customer Service Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Associate Customer Service Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Associate Customer Service Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Food Service/Cashier
Cold Stone Creamery
  • Proved myself to be a reliable and hard-working employee.
  • Ensured a positive customer interactive experience while assembling accurate and efficient client orders.
  • Provided customers with ordered deli products.

Work History Example # 2
Associate Customer Service Representative
H-E-B
  • Worked with regional manager to develop a work schedule for HEB wireless employees.
  • Certified and knowledgeable of all requirements, policies and procedures including MSB and other financial services.
  • Received written prescriptions from customers and obtain demographic and profile related information.
  • Certified of all requirements, policies, and procedures, including MSB.
  • Mastered HEB Pharmacy Standard Operating Procedures (SOPS).

Work History Example # 3
Associate Customer Service Representative
Domino's Pizza
  • Operated MS Works, Word and PowerPoint software.
  • Represented Domino's Pizza by wearing the uniform properly and exerting a professional atmosphere.
  • Established and maintained highly efficient filing systems that housed electronic application records, employee communications and other pertinent files.
  • Represented various civil litigation and corporate clients from case inception through resolution.
  • Conducted check-ins and check-outs for guests with warm, friendly, and professional greetings.

Work History Example # 4
Customer Associate
Target
  • Focused on thorough and positive resolution of customer concerns to ensure customer loyalty.
  • Expedited communication to various departments by completing timely call transfers Flexibility in completing whatever task or function presented throughout work day.
  • Strived to create the unimagined experience for the Anthropologie customer.
  • Maintained a full understanding of the Anthropologie culture, aesthetic, and customer.
  • Required to escalate any known system issues through the proper channels of communication.

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5

5. Highlight Your Associate Customer Service Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your associate customer service representative resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Information Security Manager (CISM)
  3. Certified Medical Office Manager (CMOM)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021