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Associate customer service representative skills for your resume and career
15 associate customer service representative skills for your resume and career
1. Patients
- Mailed updated information to patients and providers regarding benefit changes.
- Provided information to providers and patients on plan eligibility.
2. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Make companies, offices and hospitals aware of billing situations with claims via outbound calls or notices by printed letters.
- Received and performed inbound and outbound calls from current to complete the application process and resolve any inquiries and concerns.
3. Customer Inquiries
- Provided outstanding customer service while addressing and resolving customer inquiries regarding purchases, returned merchandise, sales promotions, and advertisements.
- Resolved customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
4. Customer Complaints
- Handled and resolved customer complaints, provided pricing and delivery information and followed up on customer interactions.
- Processed customer returns, answered questions about merchandise and managed customer complaints.
5. Inbound Calls
- Answered inbound calls and provided exceptional customer service by resolving discrepancies and answering billing related questions.
- Handled inbound calls and processed written inquiries from beneficiaries and medical professionals concerning claims.
6. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Improved customer service, gained regular customers trust Greeted and directed visitors / customers to their destination and provided general information.
- Demonstrated proficiency in time management and delegation skills, and cross-trained and provided back-up for other customer service representatives when needed.
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- Foster and maintain excellent customer relationships by greeting customers at the door, determining their individual needs and ensuring customer satisfaction.
- Provide accurate information on product availability; proactively recommend items needed by customers to help increase customer satisfaction.
8. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Maintain a customer ready sales floor area by organizing merchandise and making sure dressing rooms are clean.
- Handled new merchandise deliveries, lead in sales floor displays, and updated the inventory database.
9. Customer Calls
- Responded promptly and accurately to all incoming customer calls; provided proficient and courtesy customer service and support.
- Provided excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies.
10. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Received incoming telephone calls regarding insurance claims/policies.
- Handled a large volume of claims and telephone calls using State Farm claims systems and other technologies to perform job duties.
11. Customer Orders
- Process customer orders while communicating all essential elements of sales.
- Quoted prices and time frame for customer orders as well as placing orders for product and supplies required by the store.
12. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Ensured all customers received personalized support and used strong product knowledge to maximize sales opportunities and up-sell products.
- Communicate with customers concerning project needs and provide recommendations based on extensive department and product knowledge.
13. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Review member Medicare/Medicaid eligibility and updated the information through Customer care interface.
- Promoted within a few months of employment to a position that was critical to customer care.
14. Computer System
- Scanned medical records and other documents into computer system.
- Certified on Continental Airlines Shares Computer System.
15. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Entered sale prices into our store system to have correct prices ring up at the POS system.
- Perform POS transactions, price changes, stock room inventory and organization, and merchandising.
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List of associate customer service representative skills to add to your resume
The most important skills for an associate customer service representative resume and required skills for an associate customer service representative to have include:
- Patients
- Outbound Calls
- Customer Inquiries
- Customer Complaints
- Inbound Calls
- Customer Service
- Customer Satisfaction
- Sales Floor
- Customer Calls
- Telephone Calls
- Customer Orders
- Product Knowledge
- Customer Care
- Computer System
- POS
- Customer Accounts
- Medicare
- Customer Issues
- Customer Support
- Credit Card Transactions
- Process Payments
- Customer Relationships
- Front Desk
- Troubleshoot
- Billing Issues
- Front End
- Bank Deposits
- Inventory Control
- Sales Transactions
- Upselling
- Telephone Inquiries
- Customer Interaction
- Quality Customer Service
- Cash Drawers
- Stock Shelves
- Customer Transactions
- PowerPoint
- Medicaid
- Customer Returns
- Store Policies
- Service Problems
- Stock Room
- Problem Resolution
- Store Merchandise
- FedEx
- Cash Registers
Updated January 8, 2025
