Top Associate Customer Service Representative Skills

Below we've compiled a list of the most important skills for an Associate Customer Service Representative. We ranked the top skills based on the percentage of Associate Customer Service Representative resumes they appeared on. For example, 36.1% of Associate Customer Service Representative resumes contained Customer Service as a skill. Let's find out what skills an Associate Customer Service Representative actually needs in order to be successful in the workplace.

The six most common skills found on Associate Customer Service Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Associate Customer Service Representative jobs:
  • Improved customer service, gained regular customers trust Greeted and directed visitors / customers to their destination and provided general information.
  • Demonstrated proficiency in time management and delegation skills, and cross-trained and provided back-up for other customer service representatives when needed.
  • Implemented continuous improvement methodology and steps to bring products closer to customers, effectively reducing customer service delivery times.
  • Provide excellent customer service in updating order status, expediting orders when necessary and accommodating all special requests.
  • Maintained outstanding customer service as per company standards, generated sales, merchandised and safeguarded company assets.
  • Answered policy coverage and billing inquiries from customers, customer service representatives and agents.
  • Trained and provided technical support for enrollment processing for customer service and customer retention.
  • Implement dynamic coaching strategies for skill development to ensure professional and efficient customer service.
  • Generate information as requested concerning customer service areas including order patterns, process etc.
  • Improved inventory management system used by repairs floor and customer service representative team.
  • Delivered excellent customer service with professionalism, consistent merchandise presentation and timely replenishment.
  • Provide administrative support and customer service to ensure effective and efficient office operations.
  • Received numerous world class customer surveys and awards certificates for outstanding customer service.
  • Provide excellent customer service by answering all customer inquires accurately and consistently.
  • Lead Jewelry Associate/ Customer Service Representative also in control of audits on merchandise
  • Provided customer service assistance with various problems regarding computer and technical services.
  • Developed advanced customer service skills through consistent interaction with different customers.
  • Contacted customers, technicians, supervisors, and customer service representatives.
  • Received consistent recognition for outstanding customer service and call handling standards.
  • Assisted customers with procuring appropriate clothing using excellent customer service skills.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Associate Customer Service Representative jobs:
  • Job Duties: Assisting customers find what they need on the floor, and bringing out new merchandise on the floor.
  • Stocked inventory, organized and fronted new merchandise, created and designed store displays.
  • Receive new merchandise, make inventory, and correction counts in stock and store.
  • Handled Cash * Assisted Customers * Cleaned * Displayed New Merchandise
  • Unwrapped, priced, and replenished all new merchandise.
  • Received new merchandise and put it in inventory.
  • Reordered and stocked new merchandise.

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Associate Customer Service Representative jobs:
  • Handle escalated phone calls and made decisions without supervisor involvement.
  • Perform follow up phone calls on large sales by using the stores Customer Contact Manager to ensure or improve client satisfaction.
  • Assist customers, clients, and retailers by answering phone calls and questions related to accounts, procedures, and services.
  • Received an average of 50+ phone calls regarding scheduling exams for professional, regular, IT, and scholastic clients.
  • Manage multiple phone lines, note messages for office staff, and return phone calls/requests as appropriate and necessary.
  • Answered phone calls and assisted patients with questions and concerns over the phone as well as in-store assistance.
  • Greeted customers, answered phone calls, packed items, and offered the best applicable shipment services.
  • Answered member phone calls, and helped with there claim question as well as provider calls/ inquiries.
  • Answered phone calls and gave information about the facility, or directed people to the correct department.
  • Answered customer phone calls regarding order status, billing and shipping issues, and merchandise information.
  • Answer inbound phone calls from customers, when the assigned Customer Relationship Manager is not available.
  • Handle phone calls and customers requiring quotations, changes to existing coverage and new policies.
  • Make daily phone calls to customers to schedule their installs, repairs and inspections.
  • Made/received phone calls with the intent of promoting or selling Verizon products and services.
  • Managed an average of 150 phone calls per day on the 2nd shift.
  • Take inbound phone calls from members, providers, and third party inquirers.
  • Answered phone calls and performed customer service duties at two retail locations.
  • Answer phone calls (customer inquiry, complaints, orders, etc)
  • Make phone calls to customers concerning past due bills and payments.
  • Answered phone calls and assisted customers with any business related questions.

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4. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Associate Customer Service Representative jobs:
  • Processed orders for dry cleaning and completed cash, check, and credit card transactions.
  • Cashed checks and processed debit and credit card transactions and issued money orders.
  • Handled all cash and credit card transactions and customer service matters.
  • Perform cash and credit card transactions associated with event ticket sales.
  • Provided top notch customer service while responsibly managing the large amount of cash and credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with wonderful customer service.
  • Assist customers with store product questions and merchandise Accurately manage cash and credit card transactions.

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5. Sales Floor

high Demand
Here's how Sales Floor is used in Associate Customer Service Representative jobs:
  • Handled money transactions, provided excellent customer service, maintain sales floor, managed incoming calls and conducted clerical work.
  • Maintain a customer ready sales floor area by organizing merchandise and making sure dressing rooms are clean.
  • Organized the sales floor and ensured a variety of products were available for sale and display.
  • Trained over 10 new employees on correct sales floor procedures, policies, and merchandising techniques.
  • Handled new merchandise deliveries, lead in sales floor displays, and updated the inventory database.
  • Return merchandise/clothes to sales floor, unloaded truck, and processed new merchandise to sales floor.
  • Collaborated with the Stock Room Manager in preparation of merchandise for display on the sales floor.
  • Stock and filled empty items on store floor to maintain a fully stocked sales floor.
  • Received and stocked merchandise; organize items on the sales floor according to company protocol.
  • Prepared cash to be taken to the sales floor for the following business day.
  • Gained major input on what merchandise to put out on the sales floor.
  • Stocked merchandise both on the sales floor and in the back storage room.
  • Worked sales floor re-stocking, ticketing, and displaying merchandise to promote sales.
  • Organize merchandise in the stockroom and stocking shelves on the sales floor.
  • Received and ticketed merchandise to be sent to the sales floor.
  • Unpack, Organize inventory in the stockroom and restocked sales floor.
  • Assist customers on the sales floor and handle customer phone calls.
  • Inventory on sales floor as well as morning stocking of product.
  • Provided customer assistance, re-stocked merchandise, and maintained sales floor.
  • Maintained sales floor by organizing display and cleaning the store.

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6. Data Entry

high Demand
Here's how Data Entry is used in Associate Customer Service Representative jobs:
  • Maintained an impeccable reputation for processing sales with precise detailed information in data entry.
  • Conducted various administrative duties including scheduling, data entry and retrieval.
  • Maintained records by updating and performing general data entry.
  • Performed data entry and administrative duties when necessary.
  • Performed data entry into business specific computer applications.
  • Render customer service- Performs data entry- Handles petty cash
  • Typed correspondence, and developed graphs and charts using MS Word, MS Excel, and several other data entry programs.
  • Assist with claims processing functions such as data entry, bill payments, and processing new claims.
  • Answered phone, use of fax-machines, data entry, implemented new processes for improving work flow.
  • Utilize computer and appropriate programs to perform general order research/processing, data entry and record keeping.
  • Assisted with email marketing and data entry to maintain and expand large client base.
  • Trained new employees on cash handling, daily duties and data entry software.
  • Supervised activities of other customer service staff and data entry of daily mail.
  • General office duties including: filing, data entry, faxing and copying.
  • Performed heavy filing, data entry and the answering of all phones.
  • Verify, batch, and prepare accounts payable for data entry.
  • Performed data entry, processed payments and refunds.
  • Formulate data entry and registration for potential clients.
  • Completed paperwork and data entry as required.
  • Perform computer data entry and cash handling.

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7. Customer Complaints

high Demand
Here's how Customer Complaints is used in Associate Customer Service Representative jobs:
  • Processed customer returns, answered questions about merchandise and managed customer complaints.
  • Resolved customer complaints while performing inspection of clothing and processing merchandise.
  • Recorded and logged all customer complaints and communicated them to management.
  • Provide assistance in resolving customer complaints with effective problem solving abilities.
  • Addressed customer complaints and/or concerns and directed to appropriate supervisor.
  • Assisted customers with product selection and resolved customer complaints.
  • Routed customer complaints/installations issues to appropriate resources.
  • Handled call inquiries and customer complaints while efficiently paying attention to detail and assisting with cleaning and detailing vehicles for patron.
  • Interacted with the public on many levels; strong knowledge of policies and procedures and resolving customer complaints.
  • Handled and resolved customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Work to resolve any and all customer complaints/ issues in a timely matter to gain ultimate customer satisfaction
  • Handled customer complaints, processed orders, and provided information about products and services available.
  • Respond and provide assistance to client/customer complaints on a daily basis to ensure customer satisfaction.
  • Resolve customer complaints by exchanging merchandise, accepting returns, and issuing refunds or credits.
  • Served as the main point of contact in resolving customer complaints and answering their questions.
  • Interacted with customers to answer general inquiries, customer complaints, and invoice questions.
  • Processed orders for external customers, answered order inquiries, and resolved customer complaints.
  • Address customer complaints and remedy the situation in an efficient and courteous manner.
  • Handled customer complaints, resolved return issues, and processed customers' orders.
  • Resolved customer complaints by listening to their concerns and rectifying the situation.

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8. Customer Accounts

high Demand
Here's how Customer Accounts is used in Associate Customer Service Representative jobs:
  • Launched new customer accounts by recording account information, maintaining customer records by updating account information.
  • Manage assigned customer accounts from initial contact to completion to ensure customer satisfaction.
  • Recorded customer inquiries by documenting information and responses in customer accounts.
  • Processed accounts receivables and initiated routine audits of customer accounts.
  • Prepare correspondence on matters related to customer accounts.
  • Performed data maintenance of customer accounts.
  • Resolve billing inquiries, perform account adjustments, negotiate payment arrangements and deposit amounts and follow-up on customer accounts.
  • Maintain customer accounts, by taking payment transactions, updating customer information, and changing digitally records.
  • Worked to add services or products to current customer accounts through telemarketing and during customer service calls.
  • Created and updated new processes, regularly to streamline retaining customer accounts due to cancellations.
  • Research customer accounts for any variety of reasons, such as missing parts and materials.
  • Corrected misapplied payments and discrepancies stemming from account closure and opening of new customer accounts.
  • Billed customer accounts for services and features, and provided credits to accounts when necessary.
  • Maintained customer accounts by ordering replacement parts, adding new account information, i.e.
  • Facilitated 60 outbound / inbound calls daily to negotiate / collect on customer accounts.
  • Maintain professionalism, assisting with customer accounts, billing, and technical support.
  • Utilized database to prepare invoices, track inventory, and manage customer accounts.
  • Set up new customer accounts, assisted walk-in customers and handled customer complaints.
  • Monitor customer accounts to ensure that payments are up to date.
  • Helped develop/grow numerous customer accounts throughout my tenure at SICK.

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9. Product Knowledge

high Demand
Here's how Product Knowledge is used in Associate Customer Service Representative jobs:
  • Ensured all customers received personalized support and used strong product knowledge to maximize sales opportunities and up-sell products.
  • Communicate with customers concerning project needs and provide recommendations based on extensive department and product knowledge.
  • Provided input into merchandising decisions by applying strong product knowledge and analyzing sales data.
  • Educate consumers on product knowledge and functionality.
  • Engaged customers in order to provide to them with the products they need by demonstrating technical selling skills and product knowledge.
  • Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
  • Greet and acknowledge every customer, maintain outstanding standards, solid product knowledge and all other aspects of customer service.
  • Build customer relations skills, technical product knowledge, computerized database information and other tools provided by the company.
  • Handled monetary transactions, customer service, product knowledge (appliance and electronics), invoicing, and sales.
  • Provide customers with product knowledge in terms of features and warranties along with any special discounts or deals.
  • Produced expert product knowledge of vitamins, minerals, herbs, sports nutrition, and all other supplements.
  • Provide superior customer service skills, consult with customer to provide product knowledge and assembly, delivery information.
  • Performed all customer support and assistance in product knowledge and item size, color and location.
  • Provide product knowledge to customers through the features, values and benefits of each product.3.
  • Create program manuals pertinent to product knowledge and technical support training for multiple programs.
  • Gained product knowledge of selling floor's merchandise, regardless of departments' location.
  • Provided product knowledge, suggesting product options, and assisting customers with general inquiries.
  • Facilitated the mentoring of newly hired employees on product knowledge and procedures.
  • Briefed the sales staff weekly on store status and product knowledge.
  • Educate customers with product knowledge and provide awareness of buying process.

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10. Technical Support

high Demand
Here's how Technical Support is used in Associate Customer Service Representative jobs:
  • Provided technical support to internal and external customers with respect to online ordering.
  • Provided hands on technical support to customers with limited prior mechanical experience.
  • Answered questions* Processed accounts receivable payments* Provided technical support for customers
  • Provided technical support over the phone guaranteeing customer satisfaction.
  • Provide service and technical support for National and Local customers regarding fountain, cooler and vending units for US and Canada.
  • Provided valuable customer service and technical support in Florida and relocated to Georgia because of outstanding sales skills in annual review.
  • Answered technical support calls from US Cellular agents and sales staff, performed cellular maintenance within company computer network.
  • Answered inbound calls for a wide range of issues from billing to technical support to sales support and information.
  • Advanced Technical Support, Fraud, Number Porting, Dispatch, Retention, and Management.
  • Handled all technical support both over the phone & in store as well.
  • Provided technical support over the telephone, and online for approximately two years.
  • Provided technical support for United Health Care.
  • Cross trained in auditing and technical support.
  • Provided technical support for online website.
  • Assist with basic technical support.
  • Promoted to technical support queue and provided technical support to end-users of Symantec Consumer software on multiple operating systems.
  • Provide Level 1 technical support to external customers to access VantagePort and mylibertyconnection.com.
  • Assited with technical support over the phone to hep resolve problems with company equipment.
  • Selected Contributions: High Call Volume Center, providing inbound technical support.
  • Complete call logs and reports Provide technical support for all programs.

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11. Internet

high Demand
Here's how Internet is used in Associate Customer Service Representative jobs:
  • Performed Data Entry and utilized intranet as well as internet applications.
  • Required navigational skills utilizing the internet and other tools to aid in booking and informing customer needed information for trip.
  • Utilized technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
  • Scour the internet for online radio station graphics for utilization on the V Tuner Internet Radio app.
  • Provided over the phone support for AT&T customers who received DSL internet routers and modems.
  • Sell products to customers such as cell phone service, cable, phone and Internet service.
  • Utilized several computer programs, familiar with internet research and email, can type 60+ WPM.
  • Typed letters and ordered supplies for the installation of additional phone products and internet services.
  • Assist customer with incoming calls to manage or troubleshoot Cable, Internet & Phone services.
  • Handled Medicare agent inquiries and problems via telephone, internet or written correspondence.
  • Probe customers about their current television, phone, and internet account.
  • Established Internet account and set up user ids and passwords for customers.
  • General office duties, cash handling, check internet for orders.
  • Secured guest reservations both over the phone and via the internet.
  • Assist customers with cable, internet, phone and home services.
  • Reviewed, verified, and approved internet and faxed orders.
  • Assisted customers in purchasing internet time and office supplies.
  • Handled inbound and outbound call by telephone and Internet.
  • Answer website inquiries to promote sales through the internet.
  • Provide technical support by installing Clear Internet Software.

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12. Sales Goals

high Demand
Here's how Sales Goals is used in Associate Customer Service Representative jobs:
  • Provided training and assistance to associates by being knowledgeable of all retail operations guidelines to meet and exceed sales goals.
  • Achieved sales goals by 100% in the year 2010 by putting in place excellent selling techniques and customer service.
  • Surpassed sales goals within the first four weeks in the organization; consistently received high performance appraisal ratings.
  • Achieved sales goals in merchandising by having an excellent understanding of products and their use.
  • Helped customers in store * Managed customers online orders * Met specific monthly sales goals
  • Earned top sales associate four months in a row by exceeding sales goals.
  • Created schedules, communicated sales goals, and trained sales and cashier associates.
  • Collaborate with management to generate sales in order to meet daily sales goals.
  • Worked with a team to exceed sales goals of 10,000 dollars weekly.
  • Contribute to branch sales goals, and provide sales/referrals for the tellers.
  • Meet sales goals based on percentage of sales inquiries taken.
  • Maintained and exceeded sales goals for gift shop sales.
  • Support the sales goals for the seasonal campaigns.
  • Meet sales goals while providing great customer service.
  • Recognized for outstanding performance and exceeding sales goals.
  • Set overall sales goals for the day.
  • Worked with team to obtain sales goals.
  • Meet all sales goals and objectives.
  • Exceeded my personal sales goals by 40% within the two months at the store.
  • Maximize sales in national telecommunications account Meet and exceed sales goals

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13. Outbound Calls

high Demand
Here's how Outbound Calls is used in Associate Customer Service Representative jobs:
  • Make companies, offices and hospitals aware of billing situations with claims via outbound calls or notices by printed letters.
  • Received and performed inbound and outbound calls from current to complete the application process and resolve any inquiries and concerns.
  • Answered inbound calls, scheduled appointments and made outbound calls -inbound calls included customer orders, concerns and complaints.
  • Provided Technical Training on Point Of Sale Devices for Retail and Petroleum Industry Based Customers Through Outbound Calls.
  • Handled inbound and outbound calls from customers, responded to inquiries, resolved problems and corrected policy errors.
  • Received promotion to the E-LOAN Department in 2009, assist customers with both inbound and outbound calls.
  • Received inbound calls from members and made outbound calls to providers to assist members with their account.
  • Received and made outbound calls to patients and recommended additional health plans to fit the patient need.
  • Received inbound calls, made outbound calls regarding insurance claims/policies, and processed expedited/standard appeals.
  • Handled consecutive inbound/outbound calls per day, and warm transferred calls to appropriate departments.
  • Answer inbound calls as well as make outbound calls for current and past clients.
  • Make outbound calls to potential clients and qualify them for a business account.
  • Reconciled past due accounts by making outbound calls and collecting on outstanding balances.
  • Conducted outbound calls to negotiate with members in order to retain accounts.
  • Initiated Outbound calls to make payment arrangements on delinquent school loans.
  • Make outbound calls regarding pick up status of incoming orders.
  • Entered and updated records for inbound and outbound calls.
  • Executed outbound calls for Lincoln Heritage; Michael Edwards.
  • Handled inbound and outbound calls for US Bank.
  • Conducted outbound calls and maintained call center database.

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14. High Volume

high Demand
Here's how High Volume is used in Associate Customer Service Representative jobs:
  • Answered high volume call center's incoming calls, consistently exceeded quotas, and ensured confidentiality of highly sensitive data.
  • Answer insurance questions and servicing accounts while handling a high volume of incoming calls in a fast-paced environment.
  • Answered phones for member questions regarding eligibility, claims and payment history in a high volume call center.
  • Performed troubleshooting procedures for customers using a variety of programs and software, while completing high volume inbound calls
  • Provided excellent customer support via phone and email in a high volume call center environment.
  • Achieved 100% Accuracy for high volume cash, credit, and gift card sales.
  • Managed and supervised temporary workers who were brought on to assist with high volume jobs.
  • Handled high volume phone calls on multiple lines for purchases and inquiries of customers.
  • Answered inbound calls for high volume call center specializing in skin care products.
  • Maintain a high volume of daily tasks in a fast-paced and demanding environment.
  • Process high volume Payroll/Billing functions for nine states, processed time sheets.
  • Documented and processed a high volume of domestic and international sales orders.
  • Specialized in high volume sales to generate revenue for the property.
  • Answered high volume of incoming calls well within departmental guidelines.
  • Administered office operations and support for high volume sales.
  • Answer multiple phone lines with high volume calls.
  • Process a high volume of incoming phone calls.
  • Handled and directed high volume calls and appointments.
  • Send and log high volume faxes.

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15. New Accounts

average Demand
Here's how New Accounts is used in Associate Customer Service Representative jobs:
  • Analyzed financial statements for prospective and existing clients and recommended new accounts based on financial growth potential.
  • Support sales representatives in opening new accounts and retaining existing accounts.
  • Worked with customers on a daily basis, developed new accounts and answered inbound calls in support of customers banking needs.
  • Reviewed new accounts to verify all required data and interacted with account holders to explain package content.
  • Support sales reps in opening new accounts and telling them about the opportunities to upgrading existing service.
  • Help customers to open new accounts and refer to other department if qualify for other products.
  • Track orders as customer request, follow up with customers, set up new accounts.
  • Provide customer service by setting up new accounts, and solving customer complaints.
  • Support customers in opening new accounts, making payments and upgrading existing service.
  • Collect deposits or payments upon opening new accounts.
  • Opened new accounts in accordance with company standards.
  • Handle changes in policies and new accounts.
  • Create new accounts using software tools.
  • Acquired and processed new accounts.
  • Update and make new accounts.
  • Activated new accounts and modified existing accounts while introducing latest products and services.
  • Handled accounts receivables and payables at service branch for existing and new accounts.
  • Create new accounts with internet, phone, tv and wireless.
  • Opened new accounts for customers Cashier /Shift Manager
  • Account Reprehensive on opening new accounts.

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16. Billing Questions

average Demand
Here's how Billing Questions is used in Associate Customer Service Representative jobs:
  • Handled customer inquiries, complains, billing questions and payment extension/service requests pertaining to Medicaid and other insurance payments.
  • Provided solutions to customers' needs as well as working with insurance companies to reconcile billing questions.
  • File customer complaints, answer billing questions, Mediate policies or concerns between clients and agency.
  • Handled billing questions, applying credits, giving discounts, and calming down irritated customers.
  • Resolved accounting/billing questions and issues over the phone and by mailing detailed balance statements.
  • Assisted customers who called in with cell service issues or billing questions.
  • Assisted clients in the use of equipment and with billing questions.
  • Provided customer service and assisted with billing questions.
  • Answer and help with any billing questions.
  • Work insurance audits, denials and research and answer any billing questions thatmay arise.
  • Web chat and Case management.Took billing questions regarding payments and extensions.

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17. Customer Information

average Demand
Here's how Customer Information is used in Associate Customer Service Representative jobs:
  • Detailed reporting of tracking and delivery data, customer information and other route statistics.
  • File and document customer information and transactions, manually and electronically.
  • Ensured accuracy of all customer information in electronic database.
  • Update customer information and ensure accurate contact information.
  • Reviewed and corrected any necessary customer information.
  • Recorded and maintained customer information.12.
  • Obtain customer information such ass name, address, and payment method and enter the information into the computer.
  • Maintain and update customer information and account status in the store's computer system.
  • Used functional computer systems to implement data entry for customer information Processed auto payments with the use of customer service
  • Utilized proprietary software for entering customer information into a computerized database.
  • Safeguard sensitive customer informationHomer Award Winner Status: Gold
  • Maintained customer information in company database.
  • Cash and credit transactions Answer customer telephone calls Collect and input Customer information Provide grooming services to domestic cats and dogs.

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18. Customer Orders

average Demand
Here's how Customer Orders is used in Associate Customer Service Representative jobs:
  • Process customer orders while communicating all essential elements of sales.
  • Quoted prices and time frame for customer orders as well as placing orders for product and supplies required by the store.
  • Assembled customer orders, checked outbound orders for accuracy, restocked and labeled vendor product and maintained displays.
  • Greet customers and locate orders in a database that provide shipping and delivery information for customer orders.
  • Assisted and advised customers, executed special customer orders via telephone, email, and fax.
  • Guarantee all customer orders are loaded properly and all accompanying paperwork is complete and accurate.
  • Organize and stage customer orders in preparation for scheduled pickup.
  • Approved customer orders by processing payments and purchase orders.
  • Completed customer orders for repair and billing reports.
  • Processed up to 6 customer orders per day.
  • Worked call center taking customer orders.
  • Take customer orders and accept payments.
  • Process customer orders in SAP.
  • Managed daily processing of customer orders and cash/credit transactions Provided customer assistance ranging from merchandise selection to general inquiries
  • Frequent lifting, bending, squatting, and standing.- Add-On/decrement verify and adjust customer orders in kindly tone and quick environment.
  • Expedite customer orders to meet event dates.
  • Placed and cancelled customer orders.

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19. Customer Questions

average Demand
Here's how Customer Questions is used in Associate Customer Service Representative jobs:
  • Provided responsive assistance to written and oral customer questions regarding tax service and property tax information.
  • Answered customer questions, resolved customer issues, or directed question to appropriate individual.
  • Responded to customer questions and concerns, and resolved all front line issues.
  • Answer customer questions and concerns to resolve any issues regarding auto policy.
  • Answered customer questions and resolved any issues customers had with their accounts.
  • Provide timely and accurate guidance and solutions to customer questions.
  • Addressed any customer questions, concerns, and complaints.
  • Answered customer questions, and solved customer problems.
  • Answer customer questions concerning products.
  • Resolve customer questions/problems Sell various products and services
  • Remained knowledgeable in store merchandise to answer customer questions and handle customer returns in a timely manner following store policies.
  • Designed and constructed store displays -Assisted customers throughout the store -Answered phones and customer questions -Inventory

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20. POS

average Demand
Here's how POS is used in Associate Customer Service Representative jobs:
  • Established pricing, completed business proposals, set-up and implement existing business operations, customer service and assisted with department managing.
  • Maintained constant communication and foster positive relationships between overseas agents and customers for approvals of inbound and/or outbound shipments.
  • Possess excellent communication skills and ability to handle multiple tasks in individual, one-on-one and group environments.
  • Provide feedback on calls monitored and if rated a positive/negative phone interaction regarding company standards.
  • Provided heavy telephone communication; ensured customers had a positive and pleasant experience.
  • Replaced damaged, exposed aggregate concrete control expansion joints at Heating/Refrigeration Plants.
  • Perform effectively with co-workers/management with a positive attitude that boosts team moral.
  • Establish and maintain positive working relationships with clients and operations/project managers.
  • Position entailed providing customer service/claims assistance in a call center environment.
  • Cultivated longstanding/profitable customer referrals both in new deposits and loans.
  • Received several positive reviews for dedication to excellent customer service.
  • Skilled at building positive relationships and communicating well with patrons.
  • Conducted financial consulting services for clients and proposed solutions.
  • Certified on all Continental Airlines Jet-Loading Bridge positions.
  • Develop and maintain positive relationships with current customers.
  • Delivered and reposed merchandise from non-paying customers.
  • Assist management with maintaining positive employee relations.
  • Performed store opening/closing procedures and bank deposits.
  • Support proposal initiatives for corporate events.
  • Exhibited respect, honesty, consideration, responsibility, and a positive attitude with both staff and customers at all times.

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21. Inventory Control

average Demand
Here's how Inventory Control is used in Associate Customer Service Representative jobs:
  • Operated all photo lab equipment* Maintained inventory control* Encouraged teamwork and cooperation within the department* Assisted management in training new employees
  • Implemented inventory control/loss prevention techniques; price marking and verification of goods.
  • Maintained accurate inventory controls; categorized, labeled, and scanned merchandise.
  • Train new associates related towards inventory control.
  • Provided assistant to customer of large department store, handling of sales transactions, inventory control, restocking of merchandise.
  • Performed a wide range of customer service, sales, merchandising, and inventory control functions.
  • Served two locations with accountability for client services, account management, and inventory control.
  • Received and restock merchandise, manage stock and inventory control; ensure stock order accuracy.
  • Inventory control: Ordering of paper supplies, toner and software media etc.
  • Inventory Control including cycle counting, month and year end inventories.
  • Handled inventory control, ordering and purchasing of office supplies.
  • Reduce shrinkage by 5% and assisted in inventory control.
  • Assessed loss prevention and inventory control to meet sales goals.
  • Manage inventory control by providing monthly and quarterly counts.
  • Helped with inventory control and loss prevention measures.
  • Stock merchandise and perform inventory control.
  • adhere to loss prevention and inventory control and compliance procedures.
  • Identified a problem in inventory control at the newly created "Pro-desk".
  • Managed employees Inventory control Shipping and receiving.

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22. Company Policies

average Demand
Here's how Company Policies is used in Associate Customer Service Representative jobs:
  • Monitored inbound calls to ensure that company policies and procedures were accurately followed.
  • Provided outstanding levels of customer service while adhering to company policies and procedures.
  • Processed loans and extensions accordingly to company policies and procedures.
  • Provided information and explanation on company policies and procedures.
  • Aided in training and supervision of CVS staff members, educating staff members with CVS company policies and procedures.
  • Trained and coached new associates in the use of proprietary systems and the intricacies of company policies.
  • Used knowledge of company policies and procedures to find solutions for complex problems.
  • Filed and addressed employee complaints in accordance with company policies and government.
  • Answer phone calls and pages consistent with company policies and procedures.
  • Handle negotiations and sales transactions in accordance with company policies.
  • Coached new employees in customer service processes and company policies.
  • Complied with all applicable company policies and procedures.

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23. Customer Calls

average Demand
Here's how Customer Calls is used in Associate Customer Service Representative jobs:
  • Responded promptly and accurately to all incoming customer calls; provided proficient and courtesy customer service and support.
  • Provided excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies.
  • Managed a high-volume of inbound customer calls effectively and sufficiently.
  • Handled high volume of customer calls, provide assistance and answer inquiries, utilized in-house computer system.
  • Answered a constant flow of customer calls with up to 10 calls in queue per minute.
  • Received an average of 150 daily customer calls, working effectively in a call center environment.
  • Responded to average 70 customer calls per day resolving billing, technical, and account requests.
  • Answer inbound customer calls providing timely and accurate guidance and service to policy holders and agents.
  • Respond to customer calls and provide assistance as needed to address questions and/or concerns.
  • Responded to customer calls and handled and resolved a variety of customer service issues.
  • Gathered information, researched and resolved inquiries as well as logged customer calls.
  • Received incoming customer calls regarding medical bills that needed to be resolved.
  • Responded to inquiries from store associate and customer calls regarding orders.
  • Managed high volume of inbound/outbound customer calls with tact and professionalism.
  • Handle consumer customer calls as needed.
  • Responded to complex customer calls.
  • Served between 60-130 customer calls per day with an average handle time of 4 minutes or less.
  • Answered a constant flow of customer calls Defused volatile customer situations calmly and courteously.
  • Answered high volume of customer calls from a multi-line telephone system.

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24. Greeting Customers

average Demand
Here's how Greeting Customers is used in Associate Customer Service Representative jobs:
  • Provided elevated customer experience by greeting customers as they entered banking center, answered questions and cross-sold products as appropriate.
  • Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience.
  • Job responsibilities included greeting customers and assisting them with pinpointing and replenishing merchandise in a fast pace retail environment.
  • Provided courteous and efficient customer service by greeting customers upon arrival and thanking them for visiting upon departure.
  • Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience.
  • Provide exceptional customer service by greeting customers and offering product location assistance at all times.

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25. Special Orders

average Demand
Here's how Special Orders is used in Associate Customer Service Representative jobs:
  • Specialized in customer relations, directly addressing complaints, questions, and facilitating special orders via the store's distribution system.
  • Provided customer service by placing orders, mailing special orders, purchasing at the register and answering questions.
  • Conducted outgoing calls to customers who made special orders of clothing and fulfilled their orders.
  • Clarify terms of custom-made furniture purchases, final sales, return policies and special orders.
  • Review and ensure proper pricing for all special orders including handling and freight charges.
  • Assisted customers to locate merchandise; processed and expedited special orders.
  • Compile weekly financial data of dollars generated through special orders.
  • Assist customers with online purchases and special orders.
  • Submitted and tracked special orders with vendors.
  • Created special orders also repair orders.
  • cash handling, greet and assist customers upon arrival, process returns, tool rentals, special orders, supervise.
  • Radio use to communicate with other personnel for special orders.
  • Place special orders or call other stores to find desireditems.
  • Operate a Cash Register Give Customer Service Provide Answers Over the Phone Place Special Orders Process Credit Card Applications

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26. Bank Deposits

average Demand
Here's how Bank Deposits is used in Associate Customer Service Representative jobs:
  • Prepare money for registers and bank deposits.
  • Insured accuracy of store bank deposits.
  • Collected and distributed mail and made daily bank deposits.Printed and mailed daily statements.
  • Audited transactions daily to ensure compliance, Reconciled cash tills in addition to filing bank deposits according to company procedures
  • Review and approve/deny loans following company policy Collections Cash handling Reporting Balancing cash drawer Daily bank deposits
  • Processed accounts receivables into accounting software and prepared bank deposits.

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27. Medicare

average Demand
Here's how Medicare is used in Associate Customer Service Representative jobs:
  • Interpreted contract and benefit specifics to internal and external clients and handled enrollment processing for individual, Medicare/Medicaid programs.
  • Review member Medicare/Medicaid eligibility and updated the information through Customer care interface.
  • Increase overall Medicare broker satisfaction by providing consistent and reliable information services.
  • Verified Medicare plan eligibility and documented applicable inquiries via the internal applications
  • Analyzed and advised clients regarding regulations for Medicare and Medicaid guidelines.
  • Processed medical claims per Medicare guidelines.
  • Provide basic Medicare coverage information.
  • Provided accurate, timely, courteous, and personable customer service to Medicare Part B providers and beneficiaries via written/phone communication.
  • Achieved Centers for Medicare and Medicaid Services, CMS, established performance goals by meeting or exceeding CMS Standards and Metrics.
  • Interpreted contract and benefit specifics and handled enrollment processing for individual, Medicare, and Medicaid programs.
  • Resolved client issues with Medicare commissions, certifications, and contracts requiring thorough research to correct.
  • Identified possible contract issues with Medicare brokers and directed them toward process for reapplication.
  • Assisted the Beneficiary Call Center with inbound calls from beneficiaries of the Medicare program.
  • Specialized in Medicare Advantage Products, Apply HIPPA policy throughout every aspect.
  • Associate Specialist in Medicare Part A / Part B Claims Tier I.
  • Participate in weekly training sessions to stay abreast of Medicare policies.
  • Provide beneficiaries choices that they have with their Medicare benefits.
  • Associate Specialist in Medicare DME Claims Tier I.
  • Provide assistance to healthcare providers verifying benefits for Medicare supplement policies along with other medical policies as well.
  • Manage follow=up on Medicare, Medicaid and Humana Gold Choice claims, checked payment status and entered status in account notes.

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28. Telephone Calls

average Demand
Here's how Telephone Calls is used in Associate Customer Service Representative jobs:
  • Received incoming telephone calls regarding insurance claims/policies.
  • Handled a large volume of claims and telephone calls using State Farm claims systems and other technologies to perform job duties.
  • Answer incoming telephone calls from VISA/MC cardholders, and financial institutions while providing desired claim information in timely manner.
  • Answer incoming telephone calls; directs calls to appropriate department or individual; take accurate messages.
  • Provide rapid response to a high volume of telephone calls from a client company's employees.
  • Generated sales leads via telephone calls and face to face meetings with new potential customers.
  • Handle incoming telephone calls to take customer order, customer issues, etc.
  • Fielded telephone calls from clients and potential clients throughout the United States.
  • Answer telephone calls and input data and information into the computer.
  • Answered telephone calls from potential customers or customers with concerns.
  • Answer customer's telephone calls regarding existing accounts.
  • Take or forward all incoming telephone calls.
  • Answered and filtered incoming telephone calls.
  • Demonstrated proficiencies in backing up in-bound telephone calls from customers and transferring calls to the correct department.
  • Answered incoming telephone calls and transferred to appropriate personnel Requested and gathered customer documentation Met closing deadlines

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29. Computer System

average Demand
Here's how Computer System is used in Associate Customer Service Representative jobs:
  • Scanned medical records and other documents into computer system.
  • Certified on Continental Airlines Shares Computer System.
  • Processed multiple tasks that required all or some computer systems use, personnel resources, equipment needs and/or inter-departmental cooperation.
  • Diagnosed and repaired computer systems, network issues as well as handled all types of customer issues within the store.
  • Handled and marked in each item by using main computer system and separated them by type of service needed.
  • Assisted customers with returns and exchanges, operating the cash register, computer system, and fax machine.
  • Received product and entered into computer system and located the inbound product to the appropriate shelf-location.
  • Operated a computer system that calculated and marked prices, and determined weights of merchandise.
  • Entered all jobs into the computer system while maintaining a high level of accuracy.
  • Access various computer systems in order to take payments and provide up-to-date account information.
  • Operated a POS (Point of Service) computer system and handled sales transactions.
  • Input product into computer system and forward proper documentation to accounts payable.
  • Note: Cross-trained for multiple regional areas, using different computer systems
  • Company software interfaced with the SABRE and Apollo travel computer systems.
  • Resolved customer issues using the computer system.
  • Multi-tasked by using multiple computer systems to perform job efficiently.
  • Handled orders to be altered, rescheduled, or orders that are incomplete using several different computer systems on site.
  • Answered questions for customers.AccomplishmentsI helped people by inputting their personal data into the computer system saving their information with PDF.
  • Helped Receiving Department check new items into computer system, display them on shelves, and warehouse excess inventory.
  • Fill out paperwork daily with clients, set up clients and patients in the Excel computer system.

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30. Troubleshoot

low Demand
Here's how Troubleshoot is used in Associate Customer Service Representative jobs:
  • Serviced online assessment testing program customers and include performing technical problem resolution, troubleshooting, and diagnosis for software and applications.
  • Resolved customer problems with products through troubleshooting to determine if the product was defective* Offered technical assistance with product operation.
  • Executed basic computer/system repair which included troubleshooting and replacing parts.
  • Enabled customers to quickly repair equipment through troubleshooting guidance.
  • Provided technical support; advised customers of troubleshooting techniques.
  • Maintained printing machines, provided troubleshooting when errors occurred.
  • Provide first-line troubleshooting expertise to Lifeline's customers.
  • Applied troubleshooting methods to problematic electronic devices.
  • Provided quality service and support for billing, equipment, roaming, features, wireless coverage, and system troubleshooting.
  • Worked with clients troubleshooting and discovering the most effective direction necessary to meet our mutual vision for success.
  • Provide troubleshooting assistance to a multitude of different customers with technical issues on various different types of safes.
  • Take calls from the consumer about troubleshooting, new products, and helpful tips about cooking and maintenance.
  • Performed troubleshooting and research to assist customers with installation, billing, service changes, and disconnects.
  • Work with customers on resolving any troubleshooting issues they are having with their orders and/or products.
  • Handle customers face to face selling phones, accessories, bill payments, and troubleshooting.
  • Experience troubleshooting company local area (LAN) and wide area (WAN) networks.
  • Managed Northeast region to include, customer inquiries, troubleshooting and telephone support.
  • Liaised with store warehouse to troubleshoot existing sales, prevent future difficulties.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Handled troubleshooting and technical support issues with services.

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31. Product Information

low Demand
Here's how Product Information is used in Associate Customer Service Representative jobs:
  • Provided customers with product information including proper use, maintenance and operation
  • Conferred with customers to address concerns or questions regarding product information.
  • Answered 350 calls per day addressing inquiries, solving problems, and providing new product information.
  • Helped peers who faced challenges in reaching various goals relating to sales and acquiring product information.
  • Live streaming of product information.
  • Assist in processing product information.
  • Access electronic cataloguing systems to look up product information & availability.
  • Answered multi line phone system, provided customers with product information, and scheduled appointments for salesmen.
  • Processed product returns, tele-marketed new products, and researched product information.
  • Answer phones and provide product information Order supplies.
  • Covered shifts for employees who are absent Checked product information and availability withthe use of electronic cataloging systems.

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32. Front End

low Demand
Here's how Front End is used in Associate Customer Service Representative jobs:
  • Assist customers * Process returns and exchanges * Operate cash register * Mix paint * Schedule breaks/ lunches for front end employees
  • Planned, set up and monitored the front end operations of store and merchandise displays.
  • Worked on the front end of the store as a customer service representative.
  • Designed, constructed and tore down front end and other store displays.
  • Promoted to management role with oversight of all front end associates.
  • Put in charge of managing the front end and self-check.
  • Support Front end/ Accounting supervisor with other accounting needs.
  • Operate front end loader and fork lift.
  • Front end credit card services.
  • Front end cashier/ sales associate.
  • Design store event displays Oversee front end associates including training, schedules, and maintaining efficiency Provide customers with solutions to concerns

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33. Potential Customers

low Demand
Here's how Potential Customers is used in Associate Customer Service Representative jobs:
  • Assisted potential customers with questions they had about DirecTV or Dish when they came into the store or over the phone.
  • Conducted over the telephone services to more than 50 potential customers for investment purposes on a weekly basis.
  • Initiated contact with potential customers introducing them to the advantages of Verizon FIOS.
  • Managed reception area and served as first point of contact for potential customers.
  • Performed out-bound calls to distribute The Tennessean newspaper to potential customers.
  • Utilize sales techniques to sell products and services to potential customers.
  • Contacted 500-800 potential customers per day.
  • Answered multi-line phone and make phone calls to potential customers.
  • Generate leads for sales Contact potential customers to make sales Customer service

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34. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Associate Customer Service Representative jobs:
  • Handled monetary transactions, maintained high standard customer service and professional demeanor to my coworkers and customers.
  • Review, prepare, input and verify customer requests through the use of multiple computer applications while monitoring time-sensitive monetary transactions.
  • Greeted and provided assistance to customers, processed and balanced monetary transactions; maintained appropriate levels of inventory.
  • Assisted customers in selection of purchases, provided accurate monetary transactions, and demonstrated superior customer relations.
  • Assisted banking customer with non-monetary transactions such as opening/closing checking, savings and Certificate of deposit accounts.
  • Performed daily inventories of sheltered animals and merchandise, and managed daily reconciliation of monetary transactions.

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35. Online Orders

low Demand
Here's how Online Orders is used in Associate Customer Service Representative jobs:
  • Conduct operations in the web department and provide technical support for online orders
  • Assisted with picking and boxing any online orders placed by customers.
  • Call customers and inform them of their online orders.
  • Executed the stores online orders by fulfillment;.
  • Assisted online orders by routing to correct restaurant.
  • Processed online orders, cashed checks, accepted bill payments, as well as merchandise returns.

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36. Customer Interactions

low Demand
Here's how Customer Interactions is used in Associate Customer Service Representative jobs:
  • Handled and resolved customer complaints, provided pricing and delivery information and followed up on customer interactions.
  • Maintain complete accurate documentation of all customer interactions and other duties as needed.
  • Maintain complete & accurate documentation of all customer interactions.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
  • Share ideas that help shape the look of the department and my customer interactions.
  • Maintain records of customer interactions, record inquiry details and actions.

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37. Stock Shelves

low Demand
Here's how Stock Shelves is used in Associate Customer Service Representative jobs:
  • Inspect all stock items, discard all defective products, and report any damages to supervisors and stock shelves for all products
  • Stock shelves and marked prices on items maintains a positive attitude and contributes toward a quality work environment.
  • Cashier; Photo Processing; Customer Assistance; Stock Shelves; Maintained Front Area and Phones.
  • Assist Customers with purchases, stock shelves, Cashier, Provide customer assistance as needed.
  • Accept delivered packages and ensure proper amount is inside Stock shelves with unpacked items.
  • Stock shelves, help customers as needed, perform regular cashier duties and returns.
  • Inventory store products, Price merchandise and stock shelves during overnight hours.
  • Stock shelves and monitor the receipt and scanning of incoming orders.
  • Stock shelves and mark prices of items.
  • Maintain clean and orderly checkout areas Able to stock shelves, and mark prices on shelves and items.
  • Assist customers , on phone and In person , keep workplace tidy also stock and restock shelves when new product arrives
  • Meet and greet customers Answer questions about products and services Arrange storage room areas, stock shelves and maintain cleanliness
  • Greet customers as they were making purchases Restock shelves daily Balance till at the end of my shift
  • Stock shelves in the warehouse Assisted customers one on one Check inventory to verify availability of needed stock
  • Unload and sort freight from delivery trucks * Stock shelves with merchandise * Assist customers as needed
  • Provided great customer service Sold appliances, stock shelves, took count of inventory Operate Forklift Provide Assistance in other departments overnight
  • Assist customers with parts for their specific application Provide information and advice to customers Stock shelves Inventory

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38. Store Policies

low Demand
Here's how Store Policies is used in Associate Customer Service Representative jobs:
  • Maintained a working knowledge of inventory and store policies.
  • Enforced and maintained compliance with store policies and procedures.
  • Mediated between store policies and Associates to customers.
  • Developed strong ability to communicate with a variety of personalities and resolve customer disputes pertaining to store policies.
  • Maintained effective communication by informing customers of all store policies and updates.
  • Enhanced service by familiarizing myself with store policies to improve customer satisfaction.

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39. Customer Relationships

low Demand
Here's how Customer Relationships is used in Associate Customer Service Representative jobs:
  • Enhanced customer relationships with the bank by identifying and presenting better banking solutions to meet the needs of the customer.
  • Build customer relationships by providing prompt and exceptional sales and after sales service.
  • Manage customer relationships for the distribution of plumbing supplies.
  • Maintain customer relationships and customer loyalty with the company.
  • Maintain customer relationships by visiting store managers, dept.
  • Developed,established and maintained satisfied customer relationships.
  • Key Results: Extensive experience in customer service and builds customer relationships through in store experiences.

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40. Customer Care

low Demand
Here's how Customer Care is used in Associate Customer Service Representative jobs:
  • Provided customer care, as well as maintaining a clean section with neat merchandise.
  • Selected to deliver initial and performance enhancement training on all aspects of customer care.
  • Job duties: Assist each customer with the customer care services they need.
  • Worked in both Sony Customer Care and AT&T Customer Care.
  • Maintained work space, common areas and customer care issues.
  • Promoted customer care and service solutions for all inquiries.
  • Ensured the highest level of customer care and satisfaction was provided on every call Address negative customer feedback immediately.
  • Provided quality, customer care to both current clients, as well as, potential clients.
  • Provide customer care to the highest extent Took supervisor calls Assisted agents with escalated calls.

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41. Up-To-Date Knowledge

low Demand
Here's how Up-To-Date Knowledge is used in Associate Customer Service Representative jobs:
  • Maintained up-to-date knowledge of product-and service changes.
  • Maintain up-to-date knowledge of CMS regulations and policies as they apply to both the healthcare programs.
  • Cashier 09/2015 to 09/2011 McDonalds Dublin, CA Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained up-to-date knowledge of policies regarding payments.
  • Maintain up-to-date knowledge of Federal health regulations and policies as they apply to CDC.
  • Retained up-to-date knowledge of financial center policies, procedures, products and services.

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42. Front Desk

low Demand
Here's how Front Desk is used in Associate Customer Service Representative jobs:
  • Organize facility including front desk area, supplies, paperwork, computer documents, manager area, kennels, etc.
  • Front Desk Agent skilled in quickly processing reservations and check-in and check-out procedures.
  • Manage front desk, assist customers with purchases, exchanges and item holding.
  • Provide customer service while operating the front desk while receiving and transferring calls.
  • Maintained the front desk/customer service area in a neat and organized fashion.
  • Maintained front desk area, ensured order and organization at all times.
  • Operated front desk, Inventory purchasing and portion of membership sales.
  • Assisted with front desk duties when needed.
  • Front desk CSR/Cashier at local Oil change Shop
  • Provided service to customers at front desk.
  • Work at the Front Desk where I meet and greet guests and check them in.

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43. Current Sales

low Demand
Here's how Current Sales is used in Associate Customer Service Representative jobs:
  • Maintained knowledge of current sales, promotions, and policies preventing payment and exchange errors.
  • Maintain knowledge of current sales, & promotions
  • Promote current sales and credit offerings.
  • Indentified customer's needs through probing customer for services and products needed to complete current sales figures.
  • Maintain knowledge of current sales and promotions,policies regarding payment and exchanges, and securitypractices.
  • Greeted customers entering the store Described product to customers and accurately explained details of merchandise Answered questions regarding current sales and promotions

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44. Customer Returns

low Demand
Here's how Customer Returns is used in Associate Customer Service Representative jobs:
  • Job Responsibilities include processing customer returns and/or exchanges.
  • Processed customer returns, and manage exchanges Investigated and resolved problems associated with processing of purchase order invoices.
  • Answer phones and assist customers in finding and purchasing items Conduct customer returns Straighten and restock toys on the shelves
  • Conflict Resolution Facilitated Customer Returns/Exchanges/Damaged Unloaded/Processed Freight Quality Control
  • Managed Customer returns and exchanges at the Customer Service Desk Cashier Maintained store cleanliness and assisted shoppers THEATER EXPERIENCE
  • Completed paperwork associated with merchandise/inventory movement, price adjustments, customer returns, and cash register operations accurately and effectively.

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45. Stock Room

low Demand
Here's how Stock Room is used in Associate Customer Service Representative jobs:
  • Organize and manage store items in an orderly and accessible manner in stock room, tool room, and supply room.
  • Unloaded truck shipments, stocked shelves, and kept stock room organized and running efficiently.
  • Recorded and maintained inventory in stock room.
  • Merchandised department to increase sales Assisted customers with shoe selection and upsold additional items Product Demonstrations Reorganized the stock room
  • Provided money orders for customers Maintained cleanliness and presentation of stock room and production floor
  • Cash handling, solicite sales, stock room
  • Organized merchandise displays and changed signs for sales Provided customer service Organized and maintained a clean stock room

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46. Service Problems

low Demand
Here's how Service Problems is used in Associate Customer Service Representative jobs:
  • Resolved product/service problems and confirmed corrections.
  • Served and assisted customers over the phone by providing product and service information; also resolved product and service problems.
  • Resolved product or service problems by clarifying the customer's complaint and determining the cause of the problem.
  • Serve customers by providing product and service information; resolve product and service problems.
  • Assisted customers by resolving product and or service problems, determining best course of action to ensure optimum solution.
  • Maintain customers records by updating account information Resolve product of service problems by clarifying the customers concerns or complaint.
  • Handled customer service problems Was in charge of denim department Contributed to operations of store

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47. Company Standards

low Demand
Here's how Company Standards is used in Associate Customer Service Representative jobs:
  • Assisted in reaching excellent company standards' yearly goal.
  • Balance cash drawer to meet company standards.
  • Assisted in the execution of merchandizing and operational functions to Company Standards throughout the entire store.
  • Maintained established levels of productivity, efficiency and quality to ensure that company standards were met.
  • Ensured merchandise presentation was within company standards.
  • Worked at the chocolate dipping station dipping each piece of fruit to the company standards.

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48. New Associates

low Demand
Here's how New Associates is used in Associate Customer Service Representative jobs:
  • Prepared employment documents for new associates.
  • Help train new associates and organize paperwork and handle the cash register and returns.
  • Provide on the job training to new Associates starting off with DATAPOINT.
  • Assist in training of new associates including safety and working technology.
  • Resolved conflicts, assisted customers, and trained new associates.
  • Trained and supervised new associates using NCR equipment.
  • Garner, NC Trained new associates on all daily tasks, goals and processes.
  • Trained and oversee new associates on handling layaways.

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49. Special Projects

low Demand
Here's how Special Projects is used in Associate Customer Service Representative jobs:
  • Collaborated with Site Managers when necessary for planning and organizing special projects and requirements.
  • Completed successfully all special projects and assignments.
  • Trained employees, did special projects as directed by supervisor and or manager, and performed duties as a team lead.
  • Assisted with special projects including BCBSNC campaign, mentoring for BCBSAL campaign and claims training for Walmart under BANA contract.
  • Managed special projects such as mass adjustments, maintenance changes and roll over accounts new business underwriting.
  • Assist with special projects or other duties as assigned, use of technology, and different systems.
  • Collaborated with IT operator on special projects as extra work duties that were sought out personally.
  • Assisted in various special projects assigned by my direct supervisor and the Provider Relations Department.
  • Helped with special projects such as, customers follow ups to increase customer satisfaction.
  • Provide all administrative and logistical support for special projects, functions and fundraisers.
  • Assigned to special projects by upper level DTF management.
  • Handled special projects with a demanding turnaround time.
  • Trained new hires Assisted supervisor with special projects
  • Assisted Candidates in scheduling, rescheduling, and canceling exam appointments Worked on special projects assigned by Supervisor

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50. Accurate Information

low Demand
Here's how Accurate Information is used in Associate Customer Service Representative jobs:
  • Provide accurate information on product availability; proactively recommend items needed by customers to help increase customer satisfaction.
  • Verified and reported accurate information about Medicare and Prescription Drug Coverage to customers.
  • Assist customers by giving accurate information on filing claims and understanding policies/procedures.
  • Required to be knowledgeable of company guidelines to ensure the client is acquiring accurate information on purchases and services.
  • Provided critical and accurate information on benefits, claims, and policy issues on all Colonial products.
  • Communicated accurate information regarding order status, product availability, and expected delivery timeframes to customers.
  • Provided excellent customer service while relaying accurate information in a timely manner.

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20 Most Common Skill for an Associate Customer Service Representative

Customer Service43.7%
New Merchandise13.2%
Phone Calls6.5%
Credit Card Transactions5.8%
Sales Floor3.8%
Data Entry3.7%
Customer Complaints2.9%
Customer Accounts2.3%

Typical Skill-Sets Required For An Associate Customer Service Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
36.1%
36.1%
2
2
New Merchandise
New Merchandise
10.9%
10.9%
3
3
Phone Calls
Phone Calls
5.3%
5.3%
4
4
Credit Card Transactions
Credit Card Transactions
4.8%
4.8%
5
5
Sales Floor
Sales Floor
3.1%
3.1%
6
6
Data Entry
Data Entry
3%
3%
7
7
Customer Complaints
Customer Complaints
2.4%
2.4%
8
8
Customer Accounts
Customer Accounts
1.9%
1.9%
9
9
Product Knowledge
Product Knowledge
1.6%
1.6%
10
10
Technical Support
Technical Support
1.5%
1.5%
11
11
Internet
Internet
1.5%
1.5%
12
12
Sales Goals
Sales Goals
1.4%
1.4%
13
13
Outbound Calls
Outbound Calls
1.3%
1.3%
14
14
High Volume
High Volume
1.3%
1.3%
15
15
New Accounts
New Accounts
1.3%
1.3%
16
16
Billing Questions
Billing Questions
1.2%
1.2%
17
17
Customer Information
Customer Information
1%
1%
18
18
Customer Orders
Customer Orders
1%
1%
19
19
Customer Questions
Customer Questions
1%
1%
20
20
POS
POS
0.9%
0.9%
21
21
Inventory Control
Inventory Control
0.9%
0.9%
22
22
Company Policies
Company Policies
0.9%
0.9%
23
23
Customer Calls
Customer Calls
0.8%
0.8%
24
24
Greeting Customers
Greeting Customers
0.8%
0.8%
25
25
Special Orders
Special Orders
0.8%
0.8%
26
26
Bank Deposits
Bank Deposits
0.7%
0.7%
27
27
Medicare
Medicare
0.7%
0.7%
28
28
Telephone Calls
Telephone Calls
0.7%
0.7%
29
29
Computer System
Computer System
0.7%
0.7%
30
30
Troubleshoot
Troubleshoot
0.7%
0.7%
31
31
Product Information
Product Information
0.6%
0.6%
32
32
Front End
Front End
0.6%
0.6%
33
33
Potential Customers
Potential Customers
0.6%
0.6%
34
34
Monetary Transactions
Monetary Transactions
0.6%
0.6%
35
35
Online Orders
Online Orders
0.6%
0.6%
36
36
Customer Interactions
Customer Interactions
0.6%
0.6%
37
37
Stock Shelves
Stock Shelves
0.5%
0.5%
38
38
Store Policies
Store Policies
0.5%
0.5%
39
39
Customer Relationships
Customer Relationships
0.5%
0.5%
40
40
Customer Care
Customer Care
0.5%
0.5%
41
41
Up-To-Date Knowledge
Up-To-Date Knowledge
0.5%
0.5%
42
42
Front Desk
Front Desk
0.4%
0.4%
43
43
Current Sales
Current Sales
0.4%
0.4%
44
44
Customer Returns
Customer Returns
0.4%
0.4%
45
45
Stock Room
Stock Room
0.4%
0.4%
46
46
Service Problems
Service Problems
0.4%
0.4%
47
47
Company Standards
Company Standards
0.4%
0.4%
48
48
New Associates
New Associates
0.4%
0.4%
49
49
Special Projects
Special Projects
0.4%
0.4%
50
50
Accurate Information
Accurate Information
0.4%
0.4%

89,749 Associate Customer Service Representative Jobs

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