Associate director, information technology job description

At Alector, our mission is to develop therapies that empower the immune system to combat neurodegeneration and cancer. Our team is solely focused on developing treatments for some of the most challenging diseases facing our society. We are supported in this mission by experienced and accomplished scientists and clinicians, leading healthcare investors, and pharma company partners who share in our commitment to bettering the lives of patients.

The IT Business Partnership function has the directive to establish and maintain a relationship between IT and the business, and to increase the value realized from IT assets, investments, and capabilities. The G&A Business Partner is responsible for understanding the business, assisting in the prioritization of projects, and directing IT strategy in support of G&A business needs. This role is a liaison and trusted advisor between IT and G&A business units.

In addition, the G&A BP will provide G&A Business applications support oversight, support vendor selection, deliver implementation and integration services, supervise the design, implementation and maintenance of G&A Business applications to ensure well tested and easy to maintain corporate applications.

During the first year, your goals will include:Develop and own roadmaps, annual plans, budgets, and BvA for G&A systems to drive enterprise improvements.Find opportunities for application optimization, implementation, redesign, or Business process improvements across G&A departments Develop and maintain the relationship between IT and internal and external partners (G&A business units, service providers). Assist business owners in prioritizing projects and system selection. Work with partners and project teams to prioritize requirements (within projects on applications);Serve as the Primary Business applications advisor and liaison between G&A Business application vendors and Business partners to resolve production issues, training issues, or changes related to system optimization and improvements.Conduct license management, Vendor contracts management and recommend process and systems improvements.Partner directly with Alector IT Security team to maintain application/platform security controls

We'd love to hear from you if:You have 7 or more years of full-time experience leading and running G&A applications function and 10 years experience in biotechnology companies.Experience developing Business Systems Roadmaps and Budgets and tracking actuals vs budgets Experience maintaining compliance in an IT SOX environment.You take pride in being persistent, self-motivated, and efficient as you guide G&A teams to select, implement and maintain G&A Business applications.You have proven experience in leading consultants and vendors in directing, planning, and implementing G&A software solutions.You have proven experience in collaborating with Business partners to optimize Business processes and Business applications.You have familiarity with SOX, GDPR and CCPA data privacy regulations and practices.You thrive in an environment where we work independently and on teams, helping everyone around you to make better decisions.You have a point of view but are low ego
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#LI-Hybrid

Alector is a phenomenal place to learn and grow. Alector is a dynamic environment where teams are encouraged to experiment, take ownership of decisions, and question convention to solve complex problems. At Alector, we value shared wins, perseverance, and a growth mindset.

Alector was named on Fortune's "Best Workplaces in Biopharma" top list for small and medium-sized companies for the second year! And we moved up from #16 to #11 in 2022.

Among the things you'll discover at Alector on Day 1 and throughout your tenure: Committed and driven colleagues, a bold and important company goal, brand-new brightly lit offices in Oyster Point, right at the heart of Biotech Bay. Alector offers flexible remote work options, and competitive compensation and benefits. Come join us!

At Alector, we believe that hard-working teams include people from a wide variety of backgrounds and experiences who can challenge each other's assumptions with fresh perspectives and bring creative ideas to the table. We are committed to building an open, diverse, and inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other characteristics protected under applicable federal, state, or local laws.

Employees of Alector working on-site are required to be vaccinated against COVID-19, and are required to provide proof of vaccination. Employees may be entitled to an exception or reasonable accommodation if they cannot be vaccinated because of a disability/medical necessity, or sincerely held religious belief.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

**Associate Director - Infrastructure and Operations**

**_***This position must be within commutable distance to Waltham, Ma. Hybrid/flexible work schedule is available as well!!***_**

**_What makes this fun?_**

In this very visible and key role, you are not only leading the day-to-day data center activities, but also managing a small team and directing even larger cross functional teams as it pertains to implementing business objectives and processes, as well as collaborating with technology leaders to determine global hosting requirements.

**_Day to day, what is so rewarding?_**

+ Assist in providing enterprise strategic direction for regional and global IT network architecture while working with key stake holders to establish appropriate standards and controls to maximize service levels while minimizing costs.

+ Implement and maintain governance, monitoring and required controls to ensure highly available and reliable systems and operating environments

+ Proactively plan technology platforms and advancements to identify changes to systems and processes to meet new business requirements and to reduce costs and improve infrastructure performance stability and predictability

+ Support Data Center Consolidation, Journey to Cloud, DCC, DR, Enterprise Change management and other initiatives within the health division

+ Maintain 100% of the accountable controls (NIST-CSF) as part of the end of year security assessment.

+ Establish operating policies and procedural plans, including business and operational priorities, methodologies, and standards

**_The experience we look forward to you having:_**

Bachelor's Degree or equivalent relevant experience

•Minimum 7 years working in IT Infrastructure, operations, and complex data centers

•Extensive experience working on large, complex projects related IT Infrastructure & Operations

•Proven success managing, coaching, and leading mid- to senior-level staff

•Ability to execute and drive departmental plans forward by influencing direct reports and cross functional teams

•Excellent interpersonal and communication skills with an ability to build positive working relationships

**_And a little bit about WHO WE ARE:_**

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.**

**_EQUAL EMPLOYMENT OPPORTUNITY_**

Wolters Kluwer U. S. Corporation and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

\#Datacenteroperations #Operations&Infrastructure

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as a Product Owner for the IT Service Management (JSM) platform. Work with multiple product owners in the planning of the ITSM product releases
• Develop and implement an ITSM strategy and roadmap for organizational excellence in the application of ITSM and other related services, procedures, and tools
• Work with business stakeholders and technology partners to define processes for Service Request (RF), Knowledge Management, Incident, Problem, Change, Release, Asset Management, and CMDB
• Implement, integrate, and maintain the ITSM product to deliver the required capabilities of IT Service Management aligned with business and technology requirements
• Install, configure, and evaluate proof of concept (POC) implementations on the ITSM platform to support ITSM Product roadmap-related initiatives.
• Create documentation including test/use cases and findings reports for POCs
• Ensure all IT Service Management processes enable agility in managing the lifecycle of a service from cradle to grave, including processes to guide the design and deployment of the service.
• Create an environment that supports pro-active Service Management capabilities, customer self-service, and automation of routine service requests
• Foster continuous service delivery optimization and improvement
• Develop self-auditing and compliance capabilities around ITSM procedures
• Develop solution architectures to support the implementation of new capabilities on ITSM and always with an eye to not limiting options for future capability additions (e.g., Asset Management, Release Management integration)
• Contribute to continual service improvement (CSI) and ongoing ITSM process maturity through regular reviews of the process and product, trend analysis and metrics reporting, and through regular engagement with stakeholders
• Provide application support for all modules L1 through to L3 working closely with the JSM vendor team
• Manage the JSM product upgrades, patching, and maintenance efforts

SUPERVISORY RESPONSIBILITIES:

• Provide direction to other individuals.
• Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and

recommends salary increases, promotions, transfers, demotions, or terminations.

• Manages others through subordinate supervisors.

EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS:

Education:

• Bachelor's degree in related discipline and thirteen years of related experience; or

• Master's degree in related discipline and eleven years of related experience; or

• Ph.D degree in related discipline and eight years of related experience; or

• Equivalent combination of education and experience

Experience:

• Demonstrated experience (SME) and success leading diverse teams
• Experience with one or more agile, scaled agile or lean methodologies as well as Scrum framework
• Hands-on, technical management skills, and experience in ITSM products
• Experience successfully executing programs that meet the objectives of excellence in a dynamic business environment

Knowledge/Skills:

• Architect mindset with the ability to apply enterprise architecture concepts in an Agile environment.

• Experience in solution architecture and process mapping.

• Build and maintain an integrated view of the ITSM product roadmap including tool integration with Jira, SharePoint portal, Email, Microsoft TEAMS, DevOps tools, Confluence, Insight Asset Management, OpsGenie Incident Management, and Plutora Release Management

• Exceptional technical and architecture skills with the ability to develop and communicate the strategy, inspire, and motivate the staff
• Functional/ Technical knowledge and implementation experience of IT Service Management (ITSM) frameworks
• ITIL Foundation Certificate
• Distinctive blend of Technical, business, and communication skills
• Deep functional and technical knowledge of the ITIL processes workflow platforms such as Jira Service Management, ServiceNow, BMC Footprints, or others
• Critical thinking and analysis of existing processes, program level changes, and support organization design and structure to provide feedback and technical guidance on continuous improvement
• Excellent judgment and problem-solving skills, including negotiation and conflict resolution
• Ability to leverage both internal and external resources to expedite and deliver projects
• Ability to work in a team environment, create timelines, and continually make necessary adjustments
• Excellent writing, presentation, and oral communication skills
• Active listening skills

WORKING CONDITIONS:

• Environment: primarily working in an office environment

#LI-MK1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.