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Associate director, information technology skills for your resume and career
15 associate director, information technology skills for your resume and career
1. Project Management
- Spearheaded initiatives to develop and implement project management methodologies, ensuring deliverable deployment on time/within budget supporting corporate objectives.
- Produced educational materials and delivered monthly presentations on various project management topics to project managers and PMO staff.
2. Portfolio
- Lead Architect for integrating services with a recently acquired real estate portfolio management company's India based operation.
- Led client support initiatives for CJW Medical Center plus provided project portfolio management and infrastructure operational support.
3. Cloud
Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.
- Improved operational efficiency by transitioning selected network management, security, design technology, communications and collaboration applications to Cloud providers.
- Implement reporting process and controls to effectively manage off premises Cloud providers in accordance with supplier management policies.
4. Architecture
- Assured clients' availability to critical data and ASP environments by designing, implementing, and managing high-availability network architecture.
- Managed the development and implementation of IT polices and procedures, including services architecture, security and disaster recovery.
5. GxP
- Established IT quality documentation that improved internal process and mitigated GxP and privacy risks.
- Coordinate with cross-functional departments to implement a Quality Management System (QMS) according to GxP regulatory compliance.
6. Lifecycle Management
- Worked closely with procurement, lifecycle management, and internal security to verify/validate our processes and data needs.
- Adapted Stage Gate, as a recognized product lifecycle management methodology to mitigate project risk and ensure deliverable performance.
7. SDLC
- Drafted and presented SDLC to BBSA C-level stakeholders for AIM implementation.
- Authored and continuously improved the SDLC Owned/ Managed project methodology, vendors and offshore resource improved internal team efficiency and communication.
8. Business Processes
- Defined and standardized both technology platforms and operational support processes to ensure alignment with IT business processes.
- Centralized and automated key business processes while ensuring consistent compliance with labor laws and regulatory requirements.
9. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Installed a new SMC switched environment and migrated to a MS Windows 2003 SBS server client network.
- Migrated organization from Windows NT 4.0 Server to Windows Server 2003 with no downtime during business hours.
10. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Managed technical support and technical project initiatives.
- Coordinate installations, replacements and upgrades of servers and network hardware with operations staff, technical support staff and department users.
11. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Led conversion of EMC SAN leases to a purchase saving $4M in expense over a 3 year budget cycle.
- Installed EqualLogic PS4000 array and PS6000 array to create a SAN for centralized storage, improved performance and efficiency.
12. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
- Directed five teams of IT PMs tasked to deliver projects for Sales, Finance, HR, Security and Legal areas.
- Managed strategic direction of HR systems, including planning, budgeting and forecasting, for the entire HR and IT teams.
13. SOX
- Led remediation effort related to internal SOX audit correcting 102 audit exceptions within 2 months and mitigating external audit discrepancies.
- Achieved 24-hour use of critical systems following retention policies based on requirements by HIPIAA, FDA, and SOX.
14. Azure
- Managed the migration of servers to Microsoft Azure to reduce operations cost.
- Design and implement of Microsoft Azure IaaS production environment for multiple customers.
15. Sops
A standard operating procedure or simply SOP is a particular operation that needs to be done in accordance with the rules and guidelines of a company or an industry. It is an important way for a company to run smoothly, especially in small businesses. It is like a practice wherein everything an individual or an employee is under a particular standard that is implemented.
- Led QA & consulting partner to implementation of 35 new SOPs, work instructions, Validation templates and reports.
- Led the training of new SOPs and Policies to IM staff.
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Ehsan Sheybani Ph.D.
Professor, University of South Florida
List of associate director, information technology skills to add to your resume

The most important skills for an associate director, information technology resume and required skills for an associate director, information technology to have include:
- Project Management
- Portfolio
- Cloud
- Architecture
- GxP
- Lifecycle Management
- SDLC
- Business Processes
- Windows
- Technical Support
- SAN
- HR
- SOX
- Azure
- Sops
- Business Development
- Professional Development
- ITIL
- FDA
- PMO
- Vendor Management
- Network Infrastructure
- CRM
- Support Services
- Emerging Technologies
- Direct Reports
- Business Objectives
- HIPAA
- Process Improvement
- Disaster Recovery
- Java
- SharePoint
- BI
- Level Agreements
- Shared Services
- Saas
- Client Facing
- Vendor Relationships
- Business Operations
- SQL
- Application Development
- Management System
- Data Warehouse
- ROI
- CIO
- Video Conferencing
- Linux
- PCI
Updated January 8, 2025