Director of Nursing - Surgery Center
Associate director job in Los Angeles, CA
Works alongside the Facility Administrator to manage nursing staff and schedule.
Hours Monday through Friday with one Saturday per month. Typical shift are 8 hours, but must be flexible with start/ end times.
On the week you work a Saturday, you will have one day off during the week.
4 days week on the floor, one day per week administrative
Quarterly Bonus Oportunities!
Excellent benefits: Medical, dental, vision, prescription, paid maternity & paternity leave, 401K w/ match, PTO, tuition assistance, life insurance, Long Term and Short Term disability, Flexible Spending for Healthcare, Dependent Care & Commuter Expenses
PURPOSE AND SCOPE:
Works with the Facility Manager, facility staff and physician to coordinate the facility operations and patient procedures to ensure provision of quality patient care on a daily basis in accordance with organization policies, procedures and training. Provides nursing support to patients and staff. Assist with staffing, staff training, equipment, physician and patient relations, cost containment, supply management, medical records, patient billing, OSHA and all company, state and federal compliance.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for supporting and driving Organization quality standards through meeting regulatory requirements and the practice of Continuous Quality Improvement (CQI), including use of Organization CQI tools.
Accountable for outstanding quality of patient care, as defined by the organization quality goals, by working with the Vice President of Quality and other organization management to ensure that organization/ASC policies and procedures are followed.
Responsible for aggressively addressing and acting on adverse events and action thresholds.
Complies with all data collections and auditing activities and maintains integrity of medical records and other organization administrative and operational records.
Supervises and directs facility staff in providing safe and effective vascular access procedures to patients in compliance with standards outlined in the facility policy and procedures manuals, as well as regulations set forth by the company, federal and state agencies.
Assigns and delegates tasks to all direct patient care staff, including Staff RNs, Radiology Technologists, Front Desk Coordinator.
Ensures adequate staffing through daily management of staff's schedule, including breaks.
Assess daily patient needs and develop/distribute patient care assignments appropriately.
Routinely monitors patient care staff for appropriate techniques and adherence to facility policy and procedures and assist as necessary.
Recommends and initiates disciplinary action in conjunction with the Facility Manager.
Assists Facility Manager with staff performance evaluations.
Participates in selection, orientation and training of staff as assigned.
Performs and sets-up in-services regarding equipment, supplies and clinical for all staff.
Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge.
Ensures patients and patient's families are educated regarding pre and post procedure care of vascular access.
Ensures patient's procedures are scheduled in a timely manner and the facility capacity is utilized efficiently.
As needed, assist with patient workflow, including providing direct patient care and monitoring pre, intra and post procedure.
Oversees and ensures accurate and complete documentation of patient treatments from admission to discharge.
Confirms written orders, consents and lab work are completed and documented in accordance with facility policies. This includes appropriate preparation of lab requisitions, delivery to appropriate labs, reporting and forwarding of lab results to appropriate physician.
Assumes primary responsibility in an emergency situation and must maintain competency with all emergency operational procedures, and initiate CPR and emergency measures as needed.
Administers medications and IV conscious sedation to patients as directed per physician's orders, and in compliance with company, federal, state and local regulations.
Attends and participates in Governing Body and CQI meetings with physicians, assisting with meeting agenda and gathering of data/material for meetings and reporting on assigned topics.
Ensures appropriate operation of facility equipment and technology, including but not limited, patient monitors, defibrillators, medical recording devices and computers.
Maintains a clean, safe and sanitary environment in the entire vascular access facility at all times through regular inspection of facility equipment and operation systems, reporting any malfunctions or maintenance issues.
Ensures all blood spills are immediately addressed according to the organization Bloodborne Pathogen Control Policies.
Participates in cost control initiatives. Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the organization formularies.
Assists in the development and revision of any applicable policies and procedures for the facility as directed to ensure continuous process improvement.
Initiates, documents and completes ongoing Continuous Quality Improvement (CQI) activities including monthly reports and attend meetings as required.
Manages medications, including ordering, receiving, and inventory control and checking for expired medications, including appropriate recording of controlled substances as required by law.
Oversees maintenance of usage logs for all medications with appropriate documentation, as well as, records of drug disposal.
Communicates with the pharmacist to assure medication accuracy, including appropriate recording of controlled substances as required by law.
Ensures medical records are accurate, complete and in compliance with organization policies and procedures prior to discharge of the patient. Performs chart audits on a regular basis.
Participates in all facility regulatory and accreditation surveys and action plans to address any deficiencies identified.
Verifies records for all implanted devices are completed accurately, timely and maintained according to records management guidelines.
Acts as the Facility Manager in the absence of the manager or at the direction of organization management.
Appointed Governing Body positions, takes on primary role of certain position or oversees staff delegated to positions.
Complies with HIPPA policies and standards regarding patient information and medical records.
Maintain CLIA license with Facility Administrator.
Other duties as assigned, within the scope of practice and state regulations.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
SUPERVISION:
Facility direct patient care staff (Staff RNs, LPNs, Radiology Technologist, Surgical , Front Desk Coordinator)
EDUCATION:
Graduate of an accredited School of Nursing (R.N.)
Current appropriate state licensure and ACLS certification.
ASC certification preferred
EXPERIENCE AND REQUIRED SKILLS:
Minimum of three years' experience preferred in an Ambulatory Surgical Center/Vascular Access Lab, or a combination of ASC, surgical, Interventional Radiology and ICU/CCU experience.
Minimum of three years of Interventional Radiology, scrub experience preferred.
Supervisory or management experience within a medical or vascular access environment preferred.
Proficiency with the Microsoft office suite is necessary. Experience with Medical database software.
Demonstrated management skills necessary to provide leadership and supervision of facility personnel and to ensure the delivery of maximum quality care to all patients.
Good communication skills - verbal and written.
Certified in BLS & ACLS successfully completed course certifications.
The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
Annual Rate: $94,000.00 - $158,000.00
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
VP, eCommerce
Associate director job in Anaheim, CA
Join the Pacsun Community
Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. We are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.
Learn more here: LinkedIn- Our Community
About the Job:
The Vice President of eCommerce will lead the strategic and operational execution of the Pacsun eCommerce business. This executive leader will drive growth and profitability across all digital channels, owning the end-to-end customer experience, site merchandising, digital marketing strategy, customer retention through loyalty programs and email marketing, and full P&L responsibility for the online business. The VP will partner closely with internal stakeholders across Marketing, Merchandising, Supply Chain, Technology, Finance, Inventory Management and Customer Experience to align business objectives and deliver exceptional customer journeys.
A day in the life, what you'll be doing:
Strategic Leadership & Business Management
Develop and execute a comprehensive eCommerce strategy aligned with overall corporate objectives.
Own and manage the eCommerce P&L to drive revenue growth, optimize margin, and manage operating expenses.
Monitor KPIs and analytics to track performance, customer behavior, and business trends; provide regular reporting to executive leadership.
Identify new opportunities for digital innovation, customer engagement, and revenue generation.
Digital Marketing & Acquisition
Oversee digital marketing strategies including paid search, SEO, display, affiliates, and social media advertising to acquire and retain customers.
Optimize marketing spend through data-driven attribution models and ROI-focused tactics.
Collaborate with the marketing team to ensure brand consistency across all channels.
Loyalty & Email Marketing
Lead the strategy and execution of the loyalty program to increase customer lifetime value and brand loyalty.
Drive CRM and email marketing initiatives that leverage segmentation, personalization, and automation.
Analyze campaign performance and customer behavior to enhance targeting and messaging.
Site Experience & Merchandising
Lead cross-functional teams in site merchandising, UX/UI enhancements, A/B testing, and conversion rate optimization (CRO).
Ensure the site reflects seasonal trends, promotional strategies, and merchandising priorities.
Maintain an optimal customer journey from discovery to checkout.
Cross-Functional Partnership & Team Leadership
Partner closely with Merchandising, Marketing, IT, Operations, Finance and Inventory Management to deliver seamless experiences and ensure inventory, fulfillment, and tech roadmaps are aligned.
Build, lead, and mentor a high-performing eCommerce team across digital marketing, analytics, merchandising, and content.
Foster a culture of collaboration, accountability, innovation, and performance.
What it takes to Join:
Education & Experience
Bachelor's degree in Marketing, Business, or related field; MBA preferred.
10 -15 years of eCommerce leadership experience in a consumer retail environment.
Demonstrated experience managing an eCommerce P&L and driving double-digit growth.
Proven success in leading digital marketing, loyalty programs, CRM/email, and merchandising teams.
Skills & Competencies
Deep understanding of digital marketing tools (Google Ads, Meta, Klaviyo, etc.), web analytics (GA4, Adobe Analytics), and eCommerce platforms (Salesforce Commerce Cloud).
Experience with, or strong aptitude for, applying AI and agentic AI technologies to enhance personalization, demand forecasting, marketing performance, and operational scalability in eCommerce
Strong analytical skills with a data-first approach to decision-making.
Excellent leadership, communication, and team development skills.
Highly collaborative with the ability to influence cross-functional stakeholders at all levels.
Developing the Community/ Leadership Qualities:
Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
Serve as a Pacsun advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent that delivers performance excellence.
As a manager, serve as a leader of company culture, norms, and conduct.
Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
Salary Range: $243,800 - $340,000
Pac Perks:
Dog friendly office environment
On-site Cafe
On-site Gym
$1,000 referral incentive program
Generous associate discount of 30-50% off merchandise online and in-stores
Competitive long term and short-term incentive program
Immediate 100% vested 401K contributions and employer match
Calm Premium access for all employees
Employee perks throughout the year
Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Ability to work in open environment with fluctuating temperatures and standard lighting.
Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
Hotel, Airplane, and Car Travel may be required.
Position Type/Expected Hours of Work:
This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
CEO-In-Training, Executive Director
Associate director job in Los Angeles, CA
Pinnacle, part of The Pennant Group family, is currently seeking entrepreneurial leaders with proven results in building and leading exceptional teams and has a passion for the senior living industry. Join us in making an impact and shaping the future of senior care!
About the Opportunity:
The CEO-in-Training (CIT) Program is designed to prepare outstanding leaders for an opportunity to run one of our assisted living, independent living, or memory care communities. This salaried, full-time training program typically lasts 3-6 months, depending on your background and experience. CITs may advance to lead one of our thriving communities or future acquisition, with continued mentorship and operational support from experienced partners.
As a CIT, you will gain hands-on practical experience in operations, clinical care, and business management under the guidance of an experienced Executive Director/CEO. The program offers mentorship, cross-functional training, and real responsibility in a dynamic environment. You'll learn to drive results, cultivate a strong team culture, and develop a deep understanding of the unique business models that power Pennant's success.
Key Responsibilities:
Engage in immersive, on-the-job training across operational, care, and administrative functions
Shadow department heads and front-line staff to understand the day-to-day rhythm of community life
Take the lead on real-time projects and contribute to meaningful improvements within your host community
Study relevant state regulations and best practices in senior living operations
Align leadership and interpersonal skills with Pinnacle's core values and mission
Qualifications:
Minimum Requirements:
3-5 years of leadership experience in any industry
Proven success in building and leading high-performing teams
Ability to inspire, set vision, and deliver measurable results
Must obtain any required state licensing during their CIT program (varies by state)
Open to relocation based on available opportunities
Preferred Qualifications:
Bachelor's degree (MBA, MHA, or related field a plus)
Experience in operations, financial management or business development
Entrepreneurial mindset and a heart for service
About Us:
Pinnacle Senior Living, a portfolio company of The Pennant Group (NASDAQ: PNTG), is redefining the senior living experience with a commitment to personalized care, vibrant communities, and empowered local leadership. As part of the Pennant family-a growing national network with over 180 affiliated locations across 14 states spanning home health, hospice, and senior living-we operate with the independence and flexibility that allow our local leaders to truly make a difference. Pennant Services provides robust clinical, legal, accounting, IT and HR support, enabling our teams to focus on delivering exceptional service and care.
We are guided by the core values that shape Pennant's unique culture:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
These principles drive us to create communities where residents and employees alike can grow, thrive, and feel at home.
Learn More and Connect with Us:
Careers: *********************************
Become a CEO: *****************************
LinkedIn: ****************************************************
Facebook: ***************************************************
Vice President of Revenue Cycle
Associate director job in Glendale, CA
The Vice President of Revenue Cycle is responsible for the strategic oversight and hands-on execution of the end-to-end revenue cycle across the organization's Skilled Nursing Facility (SNF) network. This role provides direct operational leadership for billing, collections, accounts receivable, payer compliance, and audit readiness, with a strong emphasis on facility-level performance, cash flow optimization, and team development.
The Vice President partners closely with facility administrators, clinical leadership, and corporate leadership to maximize reimbursement, reduce days in accounts receivable, and ensure compliance with Medicare, Medi-Cal, and Managed Care payer requirements in a highly regulated post-acute environment.
Core Expertise & Focus Areas
Skilled Nursing Facility Revenue Cycle Optimization
Healthcare Finance & Revenue Cycle Leadership
Billing & Coding Compliance (Medicare, Medi-Cal, Managed Care)
Claims Management, Denial Prevention, and Appeals
Accounts Receivable & Cash Flow Improvement
Regulatory Compliance & Audit Readiness
Team Development, Mentorship, and Performance Management
Duties and Responsibilities
Revenue Cycle Leadership & Regional Operations
Oversee all aspects of the revenue cycle across the SNF portfolio, including patient intake, billing, collections, and accounts receivable.
Provide hands-on executive leadership with direct accountability for facility-level revenue cycle performance.
Act as the primary escalation point for complex billing issues, unresolved AR, and payer disputes.
Cash Flow & Performance Management
Develop and implement strategies to improve revenue cycle efficiency, reduce days in accounts receivable, and optimize cash flow.
Review and analyze facility-level cash collections, aging reports, and payer performance trends.
Identify revenue shortfalls and opportunities; implement corrective action plans to improve revenue recognition and collections.
Provide regular reporting and actionable insights to senior leadership.
Claims, Denials & Payer Compliance
Ensure accurate, timely, and compliant claim submission to Medicare, Medi-Cal, and commercial payers.
Implement best practices for claims management, denial prevention, and appeals.
Lead resolution of payer underpayments, disputes, and recoupments.
Systems, Controls & Audit Readiness
Ensure accounts receivable and billing systems are fully functional and aligned with field operations by partnering with the Information Systems team and external vendors.
Serve as the primary liaison and subject-matter expert for billing audits, internal audits, and Additional Documentation Requests (ADRs).
Develop, enforce, and maintain revenue cycle policies, procedures, and internal controls.
Conduct regular audits and reviews to ensure compliance with regulatory and payer requirements.
Facility Engagement & Continuous Improvement
Work closely with facility administrators and business office managers to improve billing accuracy, timeliness, and accountability.
Conduct regular facility-level performance reviews, identifying root causes and driving corrective actions.
Standardize workflows and best practices across facilities while accommodating operational realities of a regional platform.
Team Leadership & Development
Lead, mentor, and develop revenue cycle teams, including billing, coding, and collections staff.
Evaluate team performance and implement strategies for continuous improvement and professional growth.
Support recruiting, interviewing, hiring, and onboarding of business office and revenue cycle personnel.
Foster a culture of accountability, compliance, and operational excellence.
Industry Awareness & Role Evolution
Stay current on industry trends, regulatory updates, and best practices impacting SNF reimbursement and revenue cycle operations.
Adapt strategies and responsibilities as business needs evolve.
Perform other related duties as assigned by senior management.
Knowledge, Skills, Abilities & Qualifications
Bachelor's degree in Accounting, Finance, Healthcare Administration, or a related field preferred.
Minimum of 7-10 years of progressive revenue cycle management experience, with demonstrated leadership success.
Extensive knowledge of SNF revenue cycle operations, healthcare reimbursement, and billing practices.
Strong understanding of healthcare reimbursement, billing, and accounting principles.
Proven ability to manage labor and operational budgets and track financial performance.
Ability to operate effectively in a fast-paced, highly regulated environment.
Strong organizational skills, attention to detail, and analytical capabilities.
Excellent verbal and written communication skills, with the ability to engage effectively across all levels.
Demonstrated ability to maintain confidentiality, exercise sound judgment, and make compliant, practical decisions.
Commitment to the mission and values of Beecan, including person-centered care delivered with dignity, compassion, integrity, teamwork, innovation, and safety.
Additional Disclaimer
The duties and responsibilities outlined above are intended to describe the general nature and scope of this position and are not all-inclusive. Management reserves the right to assign or reassign duties and responsibilities at any time based on business needs.
Vice President, CRM
Associate director job in El Segundo, CA
THE PURPOSE:
As we accelerate our digital and brand growth initiatives, True Religion is hiring a Vice President, CRM to own the enterprise customer retention strategy and drive the commercial impact of all retention channels (email, SMS, push, loyalty, lifecycle flows, and emerging programs). This person will lead the long-term roadmap for CRM, loyalty, personalization, segmentation, and lifecycle marketing, ensuring that customers remain deeply engaged throughout their relationship with True Religion. The VP will act as a strategic counterpart to the VP, Growth and as a senior leader representing CRM across the organization. The right candidate is a highly strategic, data-driven, digitally native thinker with deep experience in scaling CRM programs within a growth-oriented apparel or consumer brand environment. They will bring strong leadership, a test-and-learn mindset, and the ability to operate at both strategic and operational levels.
THE ROLE (what you are accountable for)
True Religion is looking for a visionary, enterprise-level CRM & Retention leader with proven experience in developing consumer lifecycle strategies and delivering retention-driven revenue performance. In this role, you will own the design, execution, and ongoing evolution of CRM, loyalty, and lifecycle marketing programs that support brand storytelling, merchandising priorities, seasonal campaigns, and category-level product marketing initiatives.
You will build the financial plan tied to retention channels, forecast performance, and be accountable for CRM-driven demand, engagement, and lifetime value. You have significant experience leading CRM transformations, scaling segmentation and personalization, optimizing loyalty programs, and overseeing high-performing CRM teams. You must demonstrate thought leadership in the role CRM plays across the broader marketing ecosystem and have deep experience navigating fast-paced, highly promotional retail environments.
KEY RESPONSIBILITIES
Strategy
Define, own, and evolve the enterprise-wide CRM vision, translating consumer insights and data capabilities into long-term customer strategies across email, SMS, push, loyalty, lifecycle flows, and emerging programs.
Develop and lead strategies focused on database growth, customer retention, reactivation, engagement, and lifetime value.
Oversee the creation, relaunch, or evolution of the loyalty program, including benefits design, tier strategy, and retention-driving initiatives tied to CLTV.
Ensure CRM and lifecycle strategies align seamlessly with brand, site, creative, and growth marketing plans.
Identify channel conflicts, overlapping messaging, or segmentation gaps and establish governance frameworks for resolution.
Build annual and seasonal financial plans for retention-driven demand, repeat rates, loyalty KPIs, and CLTV growth.
Operational and Technical Knowledge
Own the CRM technology ecosystem: CDP architecture, ESP capabilities, data pipelines, attribution systems, customer identity resolution, and privacy requirements.
Partner closely with Site, Planning, Merchandising, Creative, and Growth Marketing teams to develop high-performing campaigns and lifecycle programs that maximize conversions and support the revenue plan.
Lead CRM technology strategy, including platform enhancements, CDP/ESP evaluations, data integrations, and long-term capability planning.
Elevate segmentation into dynamic, predictive, real-time orchestration via advanced data/AI capabilities
Direct A/B testing and experimentation strategies across all CRM channels (subject lines, content, cadence, frequency, triggers, send times, etc.).
Build and maintain performance dashboards for all flows, programs, and campaigns; communicate results across executive and cross-functional teams.
Lead, mentor, and develop CRM team members, ensuring strong execution standards, innovation mindset, and career growth.
Influence and guide cross-functional partners with CRM insights, consumer behavior analytics, and strategic recommendations.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
12+ years of digital marketing, CRM, retention, or lifecycle experience in consumer-facing businesses.
5-7+ years of senior executive or high-level leadership experience overseeing CRM, loyalty, retention, or lifecycle teams.
5-7+ years in a growing apparel or fashion retail business
Evidence of leading CRM transformations, including platform upgrades, CDP migrations, loyalty redesign, or major personalization initiatives
Deep technical fluency in CRM platforms, CDPs, ESPs, data modeling, identity management, dynamic personalization engines, and analytics environments
Experience designing, developing, or modernizing loyalty programs and customer benefit ecosystems.
Expertise in eCommerce promotional cadence, fashion/seasonal flows, and alignment with merchandising strategies.
Demonstrated experience leading large teams, scaling organizations, and building high-performance cultures.
Strong analytical capability with mastery of CRM KPIs, segmentation methodologies, lifecycle measurement, and forecasting.
Forward-thinking, solutions-oriented leader with strong strategic, technical, and creative problem-solving abilities.
Exceptional written and verbal communication skills with the ability to influence senior executives and cross-functional partners.
Highly organized with strong prioritization and project management skills, able to manage multiple initiatives simultaneously in a fast-paced environment.
Growth mindset, with a passion for testing, optimizing, and developing innovative CRM programs.
Comfortable navigating ambiguity and driving clarity in a rapidly evolving, entrepreneurial business.
Positive, collaborative, and team-focused approach with a willingness to jump in when needed.
Salary Range: $210,000-$250,000
Chief Operating Officer
Associate director job in Los Angeles, CA
Tierra Mia Coffee Company
Chief Operating Officer
Tierra Mia Coffee Company (TMC) is a dynamic and rapidly expanding specialty coffee company, with a strong presence in the coffee industry. We are committed to providing excellent beverages, pastries, and service to our customers. As we continue to grow, we are seeking to hire an energetic and exceptional Chief Operating Officer (COO) to contribute to our company's success. As COO, you will be responsible for overseeing the day-to-day operations of our 20+ retail locations, as well as our full-scale bakery and roastery, to ensure the efficient and effective functioning of our organization. You will play a critical role in guiding our strategic operations and driving the company's growth and success. The Chief Operating Officer will report to the Chief Executive Officer.
Responsibilities and Duties
● Strategic Leadership - Collaborate with the CEO and executive team to develop and execute the company's strategic goals and objectives. Contribute to the development of long-term business plans and initiatives to drive growth and profitability.
● Operational Excellence - Implement and optimize operational processes and procedures to ensure efficiency and cost-effectiveness. Continuously improve supply chain, inventory management, and logistics to meet customer demands.
● Customer Service - Ensure that the highest level of customer service is performed at each café. Implement a comprehensive training program to ensure that each team member has the skill set to provide exceptional customer service.
● Project Management - Lead and oversee complex projects related to expansion, store renovations, and process improvements. Develop project plans, set timelines, allocate resources, and ensure successful project delivery.
● Human Resources and Leadership Development - Oversee the HR function, including recruitment, talent management, and employee development. Develop and implement leadership training programs to cultivate a high-performing and engaged workforce.
● Financial Management - Monitor financial performance, budgets, and key performance indicators to ensure profitability and cost control. Analyze financial data to make informed decisions and recommendations.
● Team Management - Build and lead a high-performing team of leaders, ensuring alignment with the company's goals and values. Foster a positive and inclusive work environment, promoting collaboration and innovation.
Qualifications
● Minimum of 10 years' experience in a complex operational environment, with progressively increasing responsibilities.
● Proven experience in multi-unit retail operations is highly desirable.
● Strong leadership and people management skills, with a track record of building and developing high-performing teams.
● Exceptional critical thinking and problem-solving abilities.
● Proficiency in project management methodologies and tools.
● Knowledge of Human Resources and talent development practices.
● Financial acumen and experience in managing budgets and resources.
● Excellent communication and interpersonal skills.
● Responsibility for the customer service program at a retail company.
● Bachelor's degree in business administration, management, or a related field (MBA preferred).
Director-Premium Billing and Member Enrollment
Associate director job in Orange, CA
Director Premium Billing and Member Enrollment (Director II)
Work type: Full Time
About the Role
We are seeking a strategic thinker with a proven track record of leading high-performing teams to establish and manage the Enrollment and Billing function related to Health Insurance Exchange/Marketplace/Covered California product operations. This role is critical in building and executing seamless enrollment, accurate billing, and regulatory compliance for product line expansion.
As Director, you will define and scale your team, create a roadmap, implement operational processes, and close gaps in people, process, and technology to support enrollment and billing capabilities for the Covered California line of business. You will play a key role in strengthening revenue recognition processes, supporting managed care contract modeling, and maintaining reimbursement estimation tools used for forecasting and financial planning.
Responsibilities
Leadership Functions (45%)
Cultivate and promote a mission-driven culture of high-quality performance with a member focus on customer service, consistency, dignity, and accountability.
Direct, hire, and train department managers and staff; set monthly or quarterly goals.
Serve as the key advisor for executive leadership on strategic decisions impacting Enrollment and Billing operations.
Develop and execute a 12-18-month roadmap to operationalize Enrollment and Billing capabilities for Covered California, integrating with existing workflows and configuring systems to support new processes.
Build and lead the Enrollment and Billing function, including recruiting, coaching, and retaining staff, establishing governance structures, and collaborating cross-functionally.
Oversee timely and accurate completion of Covered California enrollment processes, including ingestion and processing of 834 enrollment files, plan changes, cancellations, and grace-period management.
Program Oversight (50%)
Implement and oversee end-to-end premium billing capability, including invoice generation, member payments, financial reconciliation (including subsidies), and refunds.
Reconcile membership and premium data with Covered California and internal systems to ensure regulatory compliance and data accuracy.
Manage enrollment and billing processing and reconciliation for off-exchange populations.
Oversee integration and management of enrollment and billing capabilities handled by third-party vendors and delegated networks.
Lead vendor and technology selection for vended capabilities and oversee implementation and integration with organizational processes and technologies.
Partner with IT and vendor teams to configure core admin systems, oversee system/data integrations, and optimize premium billing capabilities.
Develop and manage the annual departmental budget.
Other (5%)
Complete additional projects and duties as assigned.
Minimum Qualifications
Bachelor's degree in business, health administration, finance, or related field (Master's preferred).
7+ years in health-plan operations, with at least 5 years in health insurance exchange/marketplace and/or commercial Individual and Family Plan (IFP) enrollment and billing.
3+ years of progressive management/leadership experience.
Must have Covered California experience.
Preferred Qualifications
Prior experience at a health plan leading enrollment and billing functions for exchange or commercial products.
Specific experience with Covered California.
Skills & Abilities
Strong leadership and relationship-building skills across diverse teams and stakeholders.
Ability to work independently, exercise sound judgment, and communicate clearly.
Analytical, problem-solving, and project management skills in fast-paced environments.
Ability to manage multiple projects, motivate teams, and identify opportunities for collaboration.
Proficiency in Microsoft Office and job-specific applications/systems.
Compensation & Benefits
Comprehensive benefits package including pension program, retirement plans, generous PTO, wellness programs, tuition reimbursement, professional development, flexible scheduling, and career growth opportunities.
Work Environment
Primarily indoors and sedentary, with variable work hours and occasional travel.
May include clinical or community settings depending on assignment.
Noise levels range from moderate to loud depending on location.
Vice President
Associate director job in Santa Ana, CA
As a key leader within the Western Region, the Vice President will collaborate across geographies and disciplines to expand our market presence, enhance technical capabilities, and deliver high-quality infrastructure solutions. This role requires a visionary leader with deep industry knowledge, strong client relationships, and a proven track record in delivering complex transportation projects.
This is a high-impact leadership role with the opportunity to influence major infrastructure initiatives and collaborate with top-tier professionals across the Western Region.
Responsibilities
Strategic Leadership & Growth
Lead business development and client engagement strategies to expand our Transportation and Bridge portfolio across California.
Lead the Identification and pursuit of new opportunities, including alternative delivery methods (e.g., design-build, P3).
Partner with local and regional leadership to align technical capabilities with market needs and client expectations.
Project Delivery & Technical Excellence
Serve as Program Manager, Project Principal, or Technical Advisor on key transportation projects.
Provide technical oversight and mentorship to project teams, ensuring quality, innovation, and compliance with industry standards.
Support pursuit strategies and proposal development for major regional and national opportunities.
Collaboration & Integration
Coordinate regularly with Office Executives, Department Managers, and Regional Practice Leads to ensure seamless project execution and resource alignment.
Foster cross-discipline collaboration to deliver integrated solutions and leverage firm-wide capabilities.
Client & Industry Engagement
Build and maintain trusted relationships with clients, partners, and industry stakeholders.
Represent company strategically at industry events, conferences, and technical committees to elevate our brand and thought leadership.
Operational Excellence
Monitor project performance, quality assurance, and financial metrics to ensure successful outcomes.
Promote a culture of innovation, and continuous improvement across all operations.
Talent Development
Mentor and develop emerging leaders and technical staff.
Support recruiting efforts to attract top talent and build a high-performing team.
Professional Requirements
Bachelor's degree in Civil or Structural Engineering (Master's preferred)
Professional Engineer (PE) license required; SE or AICP a plus
20+ years of progressive experience in transportation infrastructure, with a focus on Transportation and bridges
Recognized industry leader with a strong professional network in California
Proven success in strategic business growth, business development, project delivery, and team leadership
Experience with multiple project delivery methods, including alternative delivery
Exceptional communication, collaboration, and relationship-building skills
Chief of Staff - Marketing & Creative Services
Associate director job in Bell Gardens, CA
We're looking for a strategic, highly organized Chief of Staff to partner directly with senior Marketing and Creative leadership at a fast-moving, multi-brand apparel organization. This role is ideal for someone who thrives at the intersection of strategy, project management, and creative operations, and who loves turning ideas into executed, measurable initiatives.
As Chief of Staff, you'll act as a true force multiplier for marketing and creative leaders-driving cross-functional alignment, streamlining workflows, and ensuring that key initiatives move efficiently from concept to completion.
What You'll Do
Serve as the central point of contact between marketing leadership, internal teams, and external partners, with a strong focus on creative asset and collateral review, approvals, and brand alignment.
Plan and run executive-level meetings: set agendas, prepare briefing materials, capture decisions, and track follow-through on action items.
Oversee progress across a portfolio of marketing and creative projects-including go-to-market campaigns, corporate initiatives, and enterprise efforts-helping identify roadblocks and clearing them quickly.
Coordinate timelines and workflows across Marketing Services teams to keep work moving, ensuring prioritization is clear and feedback and review cycles are efficient.
Spot gaps in existing processes and introduce better ways of working-frameworks for collaboration, decision-making, and performance tracking.
Draft and refine internal and external communications, reports, and presentations that keep stakeholders informed, aligned, and action-oriented.
Who You Are
A proven project and operations leader who can juggle multiple priorities and pivot quickly as business needs change.
Someone who naturally anticipates risks or conflicts and can design practical mitigation plans before issues escalate.
Highly emotionally intelligent, able to read the room, pick up on unspoken dynamics, and translate them into clear next steps and decisions.
Personally committed to excellence, with a track record of delivering polished, reliable work.
An exceptional communicator-written and verbal-with the ability to tailor messaging for executives, peers, and external stakeholders.
Comfortable in a fast-paced, dynamic environment with shifting priorities and tight timelines.
Bias toward action, ownership, and accountability, while remaining collaborative and team-focused.
Experience & Skills
5-7 years of experience in marketing operations within apparel, club retail wholesale, multi-brand apparel wholesale, or other high-velocity, high-growth environments.
Advanced proficiency in Microsoft Office and Google Workspace.
At least 3 years of experience partnering with or working within a Creative Services team delivering:
Product photography
Packaging and label creative
E-commerce imagery
In-store point-of-sale materials
Corporate or brand collateral
Demonstrated interest in and comfort with generative AI tools to enhance creative production workflows.
Location & Onsite Expectations
This role is based in Bell, CA but will be relocating to Beverly Hills in the Spring of 2026. This will be primarily in-office at least 4 days per week, with the opportunity to work remotely 1 day per week.
How to Apply
If you're a marketing operations leader who loves partnering with creative teams, enjoys building structure in dynamic environments, and is excited about supporting senior leadership at a high-impact level, we'd love to hear from you.
Apply today!
Senior Director, Experiential Production
Associate director job in Los Angeles, CA
At Unibail-Rodamco-Westfield (URW), you'll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You'll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application! URW's Media and Experiential Sales Division - Westfield Rise is reinventing how brands connect with consumers through experiential activations, media and long-term integrated partners at URW's iconic locations. Become part of a national team whose primary focus is on enticing tenants and brands through creative-based solutions that leverage URW's wide-range of assets, investments, and resources which enable unique and immediate results. Our experiential spaces create high-impact moments across premier destinations:
Integrated Event Infrastructure at our Century City (LA) and World Trade Center (NY) locations
Next-gen digital signage to amplify client events, including our new state-of-the-art IXD Network and massive DOOH screens to captivate audiences at scale
Experienced production team headquartered in LA & NY, servicing clients across our assets to support logistics, permitting and production support
Event design support to facilitate end-to-end production from design to execution Strategic sponsorships & long-term partnerships designed for lasting impact
Seamless collaboration with leasing, tenants, marketing, real estate development, and media/experiential sales team
We are currently looking for our: Senior Director, Experiential Production Location: National Role, based at Westfield Century City, Los Angeles, CA
Scope:
An experienced (15+ yrs), creative, and influential Senior Director of Experiential Production responsible for driving revenue for our assets through active management and coordination of client and internal marketing event programs. This role reports to the VP, Experiential and works with a team of cross-functional individuals to meet our sales goals through the delivery of high-quality entertainment experiences for our consumers at multiple assets. This person manages a Production Team, who are responsible for all aspects of the production, technical programming and the logistics of event delivery for multiple assets. This role serves as a key resource for brands, their agencies and Westfield internal departments in realizing and delivering their activations within our spaces. Responsibilities, requirements, and preferred areas of experience include, but are not limited to, the following:
Manages a production team of 6+ professionals located in Los Angeles and New York, including full-time and contract positions, to execute over 100 events per year including Brand Activations, Premieres and Pop-Ups
Supports overall sales goal for the Experiential Program by delivering, upselling and managing production for client events and maintaining margins set by management
Maintains extensive knowledge of current market conditions, including competitors, innovative vendors and event technology
Has strong relationships with existing and past clients and partners at a senior level
Has experience managing multiple large-scale events simultaneously, and delivering world-class service to clients
Works with production team to develop and maintain processes for all venues, maintaining safety, efficiency and high aesthetic standards for each property
Works with Development and Design Team as directed by the VP of Experiential, on creating guidance for future event spaces including site plans, design details, back of house, technical infrastructure and logistics requirements
Proven ability to develop formal presentations and pitches (e.g., PowerPoint etc.)
Attends site visits, production meetings and weekly team calls to share updates about upcoming events
Manages the team to track and manage the progress of each job and the documentation involved including production timelines, production proposals, contracts, insurance logs, access, insurance, contract logs, legal and risk reviews Leads relationships and negotiates contracts with exclusive and preferred vendors
Demonstrated financial acumen to assist in the preparation of annual budgets, reviewing weekly pacing, managing forecasting and pipeline
Qualifications & Skills:
Bachelors Degree
15+ years event production and management experience
Working knowledge of AutoCAD, Vectorworks and Photoshop highly desired
Strong understanding of event lighting, audio, rigging and video systems
Ability to influence at multiple management/stakeholder levels
Ability to think strategically but also execute tactically
Regularly demonstrates superior communication and interpersonal skills
Ability to thrive in a fast-paced environment Tech-savvy, adaptable to innovation and collaborative
Compensation:
$160,000 - $210,000 + Discretionary Annual Bonus
What is important to us:
Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.
Our company purpose - to Reinvent Being Together - is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.
Director of Nursing, Surgery Center
Associate director job in Glendale, CA
Responsible for the direction of patient care in the ambulatory care setting. Manages staff members in the Outpatient Surgery Department. Consults with staff and physicians on nursing problems and interpretation of Lakeside Surgery Center, LP policies to ensure patient needs are met. Management reflects the mission, ethics, and goals of Lakeside Surgery Center, LP, as well as the focus statement of the operating room department. Maintains performance improvement activities within the department and participates in CQI activities. Assists in formulating the budget and staff development.
Requirements
Education and/or Experience
Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
Current State of California Registered Nurse Licensure
Current BCLS certification
Current ACLS certification, or basic EKG or Arrhythmia Identification certification
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Word Processing software.
Other Skills and Abilities
Adhere to dress code; appearance must be neat and clean.
Complete annual educational requirements.
Maintain regulatory requirements, nursing and policies, procedures and standards.
Report to work on time and as scheduled; complete work within designated time.
Wear identification while on duty.
Actively participate in QA activities.
Ensure confidentiality of patients' records.
Communicate verbally and in writing clearly, completely, accurately, succinctly and timely.
Complete other duties as assigned.
Complete in-services and returns in a timely fashion. Keep up-to-date with equipment orientation/training and documents in the Safety/Equipment manual.
Attend committee, CQI and management meetings, as appropriate.
Communicate the mission, ethics and goals of the facility, as well as the focus statement of the department.
Maintains the operating room staffing schedule.
Essential Duties and Responsibilities
Must provide the following:
Monthly Quality Assurance reports on various aspects of the surgery center, including: Infection control, Complications, Hospital admissions, Patient complaints, Physician complaints
A monthly report on the results of the review of the number of charts determined in the policies and procedures of the surgery center.
The Narcotics Log for review monthly.
A monthly evaluation showing that the history, physical, and preoperative laboratory work are done properly on all patients undergoing surgery at the surgery center.
Coordinates and directs patient care to ensure patients' needs are met and policies are followed.
Make decisions reflecting knowledge of facts, knowledge of diseases/surgical conditions, and care required, and good judgment.
Have the ability to perform a head-to-toe preoperative assessment on all patients and reassess, as needed, post-op. This includes pediatric, geriatric, and general patient populations.
Know all areas of care specific to Outpatient Surgery (i.e., GI, conscious sedation).
Manage and operate equipment safely and correctly.
Organize and manage nursing activities reflecting due consideration for patients' needs and the needs of the facility and staff. Flexibility is maintained.
Treat patients and their families with respect and dignity; identify and address the psychosocial needs of patients and their families. Practices good guest relations.
Have knowledge of medications and IV fluids and their correct administration, based on the age of the patient and their clinical condition.
Have the ability to formulate an individualized plan of care, as indicated, and evaluate for effectiveness.
Formulate a teaching plan based on identified patient learning needs, and evaluate the effectiveness of learning. Family is included in teaching, as appropriate, from pre-op to discharge.
Know about cardiac monitoring; can identify dysrhythmias.
Demonstrate an ability to be flexible, organized, and function under stressful situations.
Consult with other departments, as appropriate, to collaborate in patient care and performance improvement activities.
Demonstrate an ability to assist physicians with procedures both in the operating room and other departments, as needed.
Communicates appropriately and clearly to the Medical Director, Administrator, and the administrative team.
Performs other duties as directed by management.
Supervisory Responsibilities
Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Competencies
Maintain performance improvement.
Provide education to staff on performance improvement. Ability to plan and organize orientation and in-service training for facility staff members; participate in guidance and educational programs
Perform management activities, including interviewing, hiring, and personnel management.
Documentation meets current standards and policies and is completed within the shift.
Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Develop, revise, and implement policies and procedures.
Assign personnel; delegate specific duties and tasks.
Continuously supervise staff to ensure quality of nursing care.
Participate in planning the budget.
Provide orientation for new staff members.
Complete evaluations and submit two (2) weeks before review.
The pay range for this position at the commencement of employment is expected to be $150,000-$160,000 per year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.
Full Time Position Benefits:
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness:
Employer-paid comprehensive medical, pharmacy, and dental for employees
Vision insurance
Zero co-payments for employed physician office visits
Flexible Spending Account (FSA)
Employer-Paid Life Insurance
Employee Assistance Program (EAP)
Behavioral Health Services
Savings and Retirement:
401k Retirement Savings Plan
Income Protection Insurance
Other Benefits:
Vacation Time
Company celebrations
Employee Assistance Program
Employee Referral Bonus
Tuition Reimbursement
License Renewal CEU Cost Reimbursement Program
Business-casual working environment
Sick days
Paid holidays
Mileage
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Director of Service Operations
Associate director job in Irvine, CA
Director of Service Operations | North America
Adecco Permanent Recruitment is seeking an experienced Director of Service Operations to lead our clients centralized Service departments across North America. This strategic leadership position oversees Training and Technical Support, Service Desk, Service Administration, and Continuous Improvement teams. The Director of Service Operations reports directly to the Vice President of Service and is responsible for driving operational excellence, maximizing team efficiency, and delivering exceptional customer satisfaction.
Location: California
Job Type: Full-time, Senior Leadership
Reports To: Vice President of Service
What You'll Do as Director of Service Operations
Lead Strategic Service Operations
As our Director of Service Operations, you'll develop and execute strategic vision across multiple service departments, aligning operational goals with company-wide customer experience initiatives and global business objectives. You'll be accountable for performance metrics, resource optimization, and measurable business impact across all service functions.
Manage Multi-Department Operations
Oversee daily operations for Training, Technical Support, Service Desk, and Service Administration teams
Implement and maintain Standard Operating Procedures (SOPs) across all departments
Optimize workforce management including staffing, scheduling, and escalation protocols
Drive efficiency improvements and resource utilization across service operations
Build and Develop High-Performing Teams
Lead, mentor, and develop managers, supervisors, and service agents
Create performance management frameworks and conduct regular evaluations
Design and implement training and professional development programs
Foster employee engagement, retention, and a positive work culture
Manage both local and remote team members effectively
Drive Data-Driven Performance Improvements
Monitor and analyze key performance indicators (KPIs) including Average Handle Time (AHT), Net Promoter Score (NPS), Invoice Processing metrics, Technical Support Resolution rates, and Training effectiveness
Implement business intelligence and analytics strategies using tools like Qlik
Identify operational trends and implement continuous improvement initiatives
Generate actionable insights from performance data
Champion Customer Experience Excellence
Build and maintain a customer-centric service culture
Develop best practices for customer service interactions and support
Handle escalated customer issues and complex service inquiries
Implement customer feedback systems to drive service quality improvements
Improve customer satisfaction scores and loyalty metrics
Optimize Service Technology Stack
Evaluate and implement service operations technology solutions
Manage systems including iGrow, Salesforce, SAP, and Qlik analytics platform
Streamline workflows through technology optimization
Drive digital transformation initiatives for service operations
Manage Service Operations Budget
Develop and manage FTE (Full-Time Equivalent) budgets for service teams
Create financial forecasts and resource allocation plans
Implement cost-control measures while maintaining service quality
Maximize ROI on service operations investments
Ensure Compliance and Quality Standards
Maintain compliance with company policies, industry regulations, and legal requirements
Implement quality assurance programs and monitoring systems
Establish and enforce service level agreements (SLAs)
Director of Service Operations Qualifications
Required Experience and Skills
Experience: 10+ years in Service Operations, Contact Center Operations, Customer Support Management, or related field
Leadership: Minimum 5 years in senior leadership roles managing both local and remote teams
Education: Bachelor's degree (BA/BS) required in Business Administration, Operations Management, or related field
Global Programs: Proven track record establishing and leading successful global learning and development programs
Strategic Thinking: Demonstrated ability translating business strategy into actionable operational plans
Analytical Skills: Strong data analysis capabilities with critical thinking and independent problem-solving
Change Management: Ability to prioritize effectively and adapt as business priorities shift
Relationship Building: Excellent interpersonal skills with ability to influence stakeholders at all levels
Customer Focus: Strong customer service orientation with proven track record improving customer satisfaction
Technical Skills and Systems Experience
Proficiency with Learning Management Systems (LMS) and training software platforms
Experience with CRM systems (Salesforce preferred)
Knowledge of ERP systems (SAP experience a plus)
Familiarity with business intelligence tools (Qlik or similar)
Experience with workforce management and service desk software
Strong Microsoft Office Suite skills including Excel for data analysis
Leadership and Soft Skills
Exceptional communication skills, both written and verbal
Outstanding facilitation skills for virtual and in-person training/meetings
Proven ability developing talent and building organizational capability
Experience in fast-paced, growing, global organizations
Strong project management and organizational skills
Ability to work effectively under pressure and meet deadlines
Preferred Qualifications
Master's degree (MA/MS) in Business, Operations Management, Organizational Development, or related field
Professional certifications in Training and Development (CPTD, CPLP, or similar)
Six Sigma, Lean, or other process improvement certifications
ITIL (Information Technology Infrastructure Library) certification
Experience in specific industries (if applicable to your company)
Why Join Our Service Operations Team
As Director of Service Operations, you'll have the opportunity to make a significant impact on customer satisfaction and operational excellence. This role offers competitive compensation, professional growth opportunities, and the chance to lead transformational change across multiple service functions in a growing global organization.
Keywords
Director of Service Operations, Service Operations Manager, Customer Service Director, Contact Center Director, Technical Support Manager, Service Desk Manager, Operations Director, Customer Experience Leader, Service Excellence, Call Center Director, Support Operations Manager, Training and Development Director, North America Service Operations
Director of Nursing - Surgery Center
Associate director job in Los Angeles, CA
Works alongside the Facility Administrator to manage nursing staff and schedule.
Hours Monday through Friday with one Saturday per month. Typical shift are 8 hours, but must be flexible with start/ end times.
On the week you work a Saturday, you will have one day off during the week.
4 days week on the floor, one day per week administrative
Quarterly Bonus Oportunities!
Excellent benefits: Medical, dental, vision, prescription, paid maternity & paternity leave, 401K w/ match, PTO, tuition assistance, life insurance, Long Term and Short Term disability, Flexible Spending for Healthcare, Dependent Care & Commuter Expenses
PURPOSE AND SCOPE:
Works with the Facility Manager, facility staff and physician to coordinate the facility operations and patient procedures to ensure provision of quality patient care on a daily basis in accordance with organization policies, procedures and training. Provides nursing support to patients and staff. Assist with staffing, staff training, equipment, physician and patient relations, cost containment, supply management, medical records, patient billing, OSHA and all company, state and federal compliance.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for supporting and driving Organization quality standards through meeting regulatory requirements and the practice of Continuous Quality Improvement (CQI), including use of Organization CQI tools.
Accountable for outstanding quality of patient care, as defined by the organization quality goals, by working with the Vice President of Quality and other organization management to ensure that organization/ASC policies and procedures are followed.
Responsible for aggressively addressing and acting on adverse events and action thresholds.
Complies with all data collections and auditing activities and maintains integrity of medical records and other organization administrative and operational records.
Supervises and directs facility staff in providing safe and effective vascular access procedures to patients in compliance with standards outlined in the facility policy and procedures manuals, as well as regulations set forth by the company, federal and state agencies.
Assigns and delegates tasks to all direct patient care staff, including Staff RNs, Radiology Technologists, Front Desk Coordinator.
Ensures adequate staffing through daily management of staff's schedule, including breaks.
Assess daily patient needs and develop/distribute patient care assignments appropriately.
Routinely monitors patient care staff for appropriate techniques and adherence to facility policy and procedures and assist as necessary.
Recommends and initiates disciplinary action in conjunction with the Facility Manager.
Assists Facility Manager with staff performance evaluations.
Participates in selection, orientation and training of staff as assigned.
Performs and sets-up in-services regarding equipment, supplies and clinical for all staff.
Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge.
Ensures patients and patient's families are educated regarding pre and post procedure care of vascular access.
Ensures patient's procedures are scheduled in a timely manner and the facility capacity is utilized efficiently.
As needed, assist with patient workflow, including providing direct patient care and monitoring pre, intra and post procedure.
Oversees and ensures accurate and complete documentation of patient treatments from admission to discharge.
Confirms written orders, consents and lab work are completed and documented in accordance with facility policies. This includes appropriate preparation of lab requisitions, delivery to appropriate labs, reporting and forwarding of lab results to appropriate physician.
Assumes primary responsibility in an emergency situation and must maintain competency with all emergency operational procedures, and initiate CPR and emergency measures as needed.
Administers medications and IV conscious sedation to patients as directed per physician's orders, and in compliance with company, federal, state and local regulations.
Attends and participates in Governing Body and CQI meetings with physicians, assisting with meeting agenda and gathering of data/material for meetings and reporting on assigned topics.
Ensures appropriate operation of facility equipment and technology, including but not limited, patient monitors, defibrillators, medical recording devices and computers.
Maintains a clean, safe and sanitary environment in the entire vascular access facility at all times through regular inspection of facility equipment and operation systems, reporting any malfunctions or maintenance issues.
Ensures all blood spills are immediately addressed according to the organization Bloodborne Pathogen Control Policies.
Participates in cost control initiatives. Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the organization formularies.
Assists in the development and revision of any applicable policies and procedures for the facility as directed to ensure continuous process improvement.
Initiates, documents and completes ongoing Continuous Quality Improvement (CQI) activities including monthly reports and attend meetings as required.
Manages medications, including ordering, receiving, and inventory control and checking for expired medications, including appropriate recording of controlled substances as required by law.
Oversees maintenance of usage logs for all medications with appropriate documentation, as well as, records of drug disposal.
Communicates with the pharmacist to assure medication accuracy, including appropriate recording of controlled substances as required by law.
Ensures medical records are accurate, complete and in compliance with organization policies and procedures prior to discharge of the patient. Performs chart audits on a regular basis.
Participates in all facility regulatory and accreditation surveys and action plans to address any deficiencies identified.
Verifies records for all implanted devices are completed accurately, timely and maintained according to records management guidelines.
Acts as the Facility Manager in the absence of the manager or at the direction of organization management.
Appointed Governing Body positions, takes on primary role of certain position or oversees staff delegated to positions.
Complies with HIPPA policies and standards regarding patient information and medical records.
Maintain CLIA license with Facility Administrator.
Other duties as assigned, within the scope of practice and state regulations.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
SUPERVISION:
Facility direct patient care staff (Staff RNs, LPNs, Radiology Technologist, Surgical , Front Desk Coordinator)
EDUCATION:
Graduate of an accredited School of Nursing (R.N.)
Current appropriate state licensure and ACLS certification.
ASC certification preferred
EXPERIENCE AND REQUIRED SKILLS:
Minimum of three years' experience preferred in an Ambulatory Surgical Center/Vascular Access Lab, or a combination of ASC, surgical, Interventional Radiology and ICU/CCU experience.
Minimum of three years of Interventional Radiology, scrub experience preferred.
Supervisory or management experience within a medical or vascular access environment preferred.
Proficiency with the Microsoft office suite is necessary. Experience with Medical database software.
Demonstrated management skills necessary to provide leadership and supervision of facility personnel and to ensure the delivery of maximum quality care to all patients.
Good communication skills - verbal and written.
Certified in BLS & ACLS successfully completed course certifications.
The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
Annual Rate: $94,000.00 - $158,000.00
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
Senior Director, Legal Affairs, Labor & Employment, Safety & Security
Associate director job in Anaheim, CA
Senior Director, Legal Affairs, Labor & Employment, Safety & Security page is loaded## Senior Director, Legal Affairs, Labor & Employment, Safety & Securitylocations: Anaheimtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-2025-442# *A great experience starts with you!*Join our team to help create and develop the future of live entertainment and sports in Orange County!Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.**Mission:** To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.**Vision:** We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.**Values:** Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold## Job Title:Senior Director, Legal Affairs, Labor & Employment, Safety & Security**Pay Details:**The annual base salary range for this position in California is $210,000 to $260,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.The Senior Director, Legal Affairs is responsible for delivering legal support to OCSE, with a focus on providing labor and employment advice and counsel to the Company's Human Resources team, providing legal advice to the Security team on their policies and procedures, managing the Company's employment litigation portfolio, and advising on occupational health and safety activities, responding to law enforcement requests, and other regulatory matters. This role is responsible for leading the health and safety team and ensuring compliance with Cal/OSHA. This role ensures timely responses to legal inquiries, effective communication on complex legal issues with cross-functional stakeholders, and autonomous skilled management of employment litigation.**Responsibilities*** Oversee a variety of labor and employment litigation matters, including case strategy, managing outside counsel, and monitoring progress* Provide legal advice regarding guest and employee claims and work with Risk Management and Human Resources to proactively address incidents* Provide advice on a wide variety of legal issues, including but not limited to liability, regulations, employment law, and law enforcement inquiries to minimize risk* Work with business teams to identify and implement risk reduction strategies and help inform executive decision-making* Partner with the Company's ownership group's legal team to ensure the Company's development and deployment of legal strategies is consistent with the ownership group's labor and employment, litigation, compliance, and exposure containment philosophies and strategies across its enterprise* Coordinate and provide reporting to the ownership group's legal team on relevant matters, including exposure analysis and providing regular updates on compliance efforts and material litigation, labor, and employment developments.* Partner with the Company's Security team to review and develop policies and procedures in furtherance of opening and readiness for worldwide events and SAFETY Act certification* Respond to employment related inquiries and subpoenas* Serve as a trusted legal advisor to the Company's HR department on employment and labor relations matters, including employee relations, compliance, reasonable accommodations, performance management, and dispute resolution* Assist in the development and implementation of policies and procedures to minimize legal risks for the Company, including in coordination with the ownership group's legal team for enterprise-wide strategic initiatives or as otherwise appropriate* Oversee internal investigations to ensure legal privilege and provide strategic advice on outcomes and actions* Design and deliver training programs to ensure compliance with legal standards and best practices* Collaborate with other departments to support business projects and simplify complex legal issues for non-legal team members and serve as a trusted advisor* Facilitate internal and external discovery processes, including document review and production* Review and approve standard motions and other litigation documents* Provide ongoing mentorship and support to junior legal team members* Perform other duties and projects as assigned**Skills*** 6+ years of legal practicing experience, with minimum of 2 years of in-house experience in a corporate law department and extensive labor and employment experience* Litigation, California wage and hour law, and traditional labor experience* Legal research and writing experience* Excellent organization and communication skills (verbal and written)* Comfortability in a dynamic and fast-paced environment**Knowledge, Skills and Experience****Education -** Doctoral or Professional Degree**Experience Required -** 6+ YearsThis position is on-site.Company:OC Sports & Entertainment, LLC**Our Commitment:***We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.**Thanks for your interest in becoming part of OCVIBE!*
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Vice President of Property Management
Associate director job in Culver City, CA
Company
With a 25+ year history, our client is a leading owner operator of multifamily and commercial properties in the Southern California area. The firm takes a long-term approach to real estate, putting their own capital and effort into projects. Over the years, they performed well through different real estate cycles by focusing on fundamentals and staying disciplined. They are well-capitalized and positioned for continued growth, they actively pursue the right opportunities and work hard to deliver results for both residents and investors.
Position
The Vice President will support the principals in overseeing daily operations and driving strategic initiatives across the firm's multifamily and select commercial real estate portfolio. This role bridges property management, asset management, and project execution, ensuring operational excellence, efficient capital planning, and value creation. The ideal candidate brings a strong background in property or asset management, with deep multifamily expertise and some exposure to commercial real estate. A proven track record in CapEx planning and project management is essential.
Responsibilities
Partner with the principals to execute the firm's business plan, ensuring operational and financial objectives are achieved.
Provide oversight of property management functions, ensuring tenant satisfaction, efficient operations, and compliance with company standards.
Support asset management initiatives, including budgeting, forecasting, and portfolio performance tracking.
Lead planning, coordination, and execution of capital improvement and renovation projects across the portfolio.
Manage vendor selection, bid processes, and contract negotiations for major capital and maintenance projects.
Monitor project timelines, budgets, and quality standards to ensure projects are completed on time and within scope.
Collaborate with accounting and finance teams to ensure accuracy of operating budgets, CapEx plans, and financial reporting.
Identify opportunities for operational efficiency, cost savings, and revenue growth.
Track property performance metrics (NOI, occupancy, rent growth, capital deployment) and provide actionable recommendations.
Serve as a thought partner to the principals on growth strategy, operational improvements, and best practices.
Implement systems, processes, and reporting tools to enhance decision-making and portfolio visibility.
Contribute to acquisitions, dispositions, and refinancing efforts by providing operational and capital planning input.
Qualifications
15+ years of progressive experience in property management, asset management, or real estate operations. Multifamily required; commercial exposure strongly preferred.
Demonstrated ability to lead capital planning, construction oversight, and large-scale property renovations.
Proven track record managing cross-functional teams, third-party vendors, and property managers.
Strong understanding of P&L responsibility, NOI drivers, budgeting, and performance analytics.
Bachelor's degree in real estate, Finance, Business Administration, or related field required; MBA or related advanced degree preferred.
Excellent communication, problem-solving, and organizational skills. Ability to balance strategic thinking with hands-on execution.
Chief Operating Officer
Associate director job in Los Angeles, CA
EXECUTIVE LEVEL APPOINTMENT
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Our organization is seeking a Senior Vice President of Operations to operate out of SoCal, CA.
This opportunity requires the best-of-the-best leadership.
This role demands capabilities possessed by only a handful of c-suite market leaders.
Who are we representing?:
An industry construction giant.
They're a leading civil, building, and speciality construction company in the US that believes integrity, teamwork, and a collaborative approach are fundamental to their core business success.
Annual group revenues of $5 Billion.
Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And, a team that understands mutual trust and integrity are necessary to execute massive undertakings on near-impossible deadlines.
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DESCRIPTION:
As a Senior Vice President of Operations reporting to the Executive Vice President of Building & Specialty Contractor Groups, you will have the opportunity to provide executive leadership, oversight, and direction to the presidents of nine subsidiary organizations under our company's umbrella.
Subject to your performance, this appointment is being lined up to be the successor to the EVP upon retirement (2-3 years).
Provide executive oversight, leadership, and direction for the Building & Specialty Contractor Groups including a range of affiliated building and specialty contracting entities.
Provide executive leadership for the company's building division on major urban jail projects.
Contributes to the successful execution of construction projects across diverse vertical markets including healthcare, hospitality, gaming, data centers, municipal, educational, and institutional sectors.
Will also provide oversight of Specialty Contractor Groups responsible for electrical, HVAC, and plumbing construction subcontracting.
Utilizes financial reporting and project management data for analytical purposes to identify opportunities for enhancement, optimize efficiency, mitigate inherent risks, and minimize project schedule delays.
Engages in collaborative partnerships with owners, joint venture teams, design firms, and internal stakeholders to advance project performance and attain established business objectives.
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REQUIREMENTS:
A Bachelor's degree in Engineering, Construction Management, or similar from an accredited institution is required, and advanced degrees are preferred.
20 or more years of experience with general contractors.
5 or more years of experience as a VP of Operations.
7 or more years of experience as a Project Executive.
Exceptional knowledge of the construction sector in either healthcare, data centers, municipal, hospitality & gaming, and/or educational/institutional is required.
Advanced knowledge of contracts, scheduling, project job costs, estimating, and project controls for large-scale construction projects exceeding $1B.
In depth knowledge of multiple project delivery methods to include hard bid, design-build, JOC, CMAR, and P3.
Able and willing to travel up to 40%. Will visit project sites across the U.S. including New York.
Communicate with all business unit presidents/vice presidents to discuss business issues, financial, cost reporting & claims.
Conduct biweekly meetings with all business unit presidents to share information and updates regarding each unit. Review each unit's needs, successes, and issues.
This position is based out of the corporate headquarters near Los Angeles, CA.
The Successful candidate will be expected to reside within a commutable distance of the HQ or demonstrate a willingness to relocate.
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COMPENSATION:
$475-500K annual base salary + 50% guaranteed bonus in the 1st full year of employment (this could be extended TBC).
LTIP incentive plans - to be agreed upon.
Benefits package associated with an Executive leadership plan.
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GET IN TOUCH CONFIDENTIALLY
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Extraordinary projects demand exceptional minds. Join a fantastic team and together, you will build tomorrow.
Vice President of Commercial Property Management
Associate director job in Los Angeles, CA
A unique opportunity has emerged for a seasoned commercial property management executive to step into a pivotal leadership position within our Southern California portfolio. Working alongside another Vice President, this role blends strategic oversight with hands-on operational excellence in a confidential and fast-moving environment where impact and integrity go hand in hand.
As part of a dual-leadership structure, you'll provide strategic direction and operational consistency across a dynamic portfolio of commercial assets. This role requires a forward-thinking professional who can balance financial performance, tenant experience, and team development while maintaining a discreet, steady presence during a period of transition and growth.
If you're a collaborative, solutions-driven leader with a deep understanding of commercial property operations, this is an opportunity to shape the next phase of excellence across one of the region's most dynamic portfolios.
Responsibilities:
Provides strategic leadership to the Property Management team and promotes reasonable career paths associated with the property management professional
Establishes a strong partnership with key local and business line stakeholders
Liaises with Tenant Improvement, Leasing, Accounting and the Operational teams
Develops a working knowledge of resources including marketing, research, technology, and core best practices
Creates consistent standard operating procedures for all sites to follow
Manages and tracks budget variances and ensure a smooth recovery process
Works to provide the most robust property management platform in the industry focused on efficiency and standardization
Oversees capital expenditures within the portfolio creating fiscal responsibility for all sites
Responsible for operationalizing key decisions through an effective communication strategy and flawless project management, execution, and expertise
Work closely with the energy management team and implement energy conservation projects where needed
Conducts regular status and strategy meetings to better understand needs, ensure a high level of execution and satisfaction for all services performed
Aligns the service delivery model to meet and exceed asset/portfolio performance objectives
Implement new customer/tenant relations policies or procedures to ensure the highest level of current and future satisfaction
Fosters a culture of collaboration, teamwork, and trust locally, regionally, and nationally
Delivers business priorities through operational excellence, process improvement, and nimble decision making with a focus on realizing operating leverage and cost efficiencies
Navigates the seam between national business line and local market accountability relying on strong internal relationships and collaboration
Performs other duties as required
Experience:
5 years of Director experience in commercial property management (office focus)· Entrepreneurial approach to understanding tenant needs and a proven problem solver
Comprehensive understanding of marketing, negotiating, legal, environmental and construction as related to consummating commercial property leases
Strong knowledge of commercial real estate market in area of location.
Knowledge and understanding of the tenant improvement process
Ability to handle multiple tasks. Coordinate, manage and communicate efficiently and effectively.
Effective verbal and written communication skills
Strong organizational skills and ability to be flexible
Self-motivated, creative and resourceful
Keen eye for curb appeal, ways to enhance buildings and projects
Exceptional business and financial acumen, creating an environment that maximizes profitability while growing effective teams
Outgoing, confident and collaborative with the ability to motivate employees, customers and outside business contacts
Articulate, polished and comfortable in a fast-paced environment
About the Company:
This confidential organization is an established leader in the North American real estate sector, with a significant footprint in commercial, residential, and mixed-use development. The company maintains a vertically integrated structure that enables control over design, construction, leasing, and management operations. Guided by a long-term investment philosophy, the team fosters innovation, collaboration, and operational excellence while maintaining an entrepreneurial culture that rewards performance and strategic vision.
Benefits:
Benefits package
PTO
Educational Allowance
Referral Program
Residential Housing Discounts
Growth Opportunities
Please apply through the link on the job posting and attach your resume and any other required documents.
Vice President of Portfolio Management
Associate director job in Los Angeles, CA
Over the last 30 years, our client has assembled a real estate portfolio (the “Portfolio”) with a book value of over $1B. They estimate that the market value of the Portfolio is closer to $1.5-$2.0B. The Portfolio consists primarily of affordable multi-family housing, with small components of commercial store-fronts, professional office space and market rate multi-family. More specifically, the Portfolio consists of 49 multi-family affordable housing properties accommodating 4,163 units, two professional office buildings totaling approximately 17,000 square feet, two commercial strips with a total of 13 rental units and two historic sites (40 Acres and La Paz) totaling more than 220 acres and accommodating approximately 75,000 square feet of residential and office space. The Portfolio is situated in urban, suburban and rural communities in CA, AZ, NM and TX; with more residential properties, both affordable and market, in development.
KEY RESPONSIBILITIES
Portfolio Leadership
· Demonstrate a heart-driven commitment to social justice through the strategic management of CCF's real estate portfolio.
· Foster collaboration across diverse communities, stakeholders, and partners.
· Achieve the VPPM BHAG: A self-sustaining portfolio contributing at least $3M annually to CCF's growth and resident success by December 31, 2028.
· Collaborate with the President and COO to define and measure strategic portfolio goals.
· Establish BHAGs and annual objectives for each sub-function; lead operational planning and reporting cycles.
· Conduct monthly Management by Objectives and Results (MOR) meetings with sub-function leaders and executive leadership.
· Evaluate and optimize the organizational structure of Portfolio Management and its sub-functions.
· Approve underwriting for new and existing developments to ensure long-term portfolio health.
· Oversee administrative budgets and recommend resource allocation across divisions.
· Coordinate the transition of new projects from development to stabilization.
· Drive continuous improvement and innovative revenue generation strategies across the portfolio.
Asset Management
Asset Management is a sub-function directly in support of the Portfolio Management work. The Vice President of Portfolio Management leads, oversees and supports a four-member Asset Management team through the following responsibilities and duties:
· Lead and support the four-member Asset Management team in achieving its BHAG: Ensure the long-term fiscal and physical health of the portfolio by December 31, 2028.
· Oversee all asset management operations, including property performance, lender/investor relations, compliance, and financial reporting.
· Review and approve portfolio budgets, underwriting, and compliance plans.
· Resolve underperforming properties through financial restructuring, lender negotiations, or strategic dispositions.
· Coordinate closely with Finance and Property Management to align cash flow management and budget performance.
Risk Management
Risk Management is a sub-function directly in support of the Portfolio Management work. The Vice President of Portfolio Management leads, oversees and supports a two-member Risk Management team through the following responsibilities and duties:
· Oversee the two-member Risk Management team in achieving its BHAG: Generate at least $1M in annual savings through effective risk mitigation by December 31, 2028.
· Direct all aspects of corporate and property insurance programs, claims, safety, and loss control.
· Negotiate terms with brokers and carriers to optimize coverage and cost efficiency.
· Collaborate with General Counsel, HED, and Finance to minimize liability and ensure compliance.
· Develop and maintain forecasting tools to align risk exposure with portfolio growth.
Property Management
Asset Management is a sub-function directly in support of the Portfolio Management work. The Vice President of Portfolio Management leads, oversees and supports a 166-member Property Management team through the following responsibilities and duties:
· Provide executive oversight to a 166-member Property Management team responsible for daily operations of CCF's real estate assets.
· Achieve and maintain a three-year trailing Economic Occupancy rate of at least 93% by 2028.
· Oversee property operations, budget development, vendor management, training, tenant relations, and compliance.
· Ensure operational consistency, fiscal discipline, and service excellence across all properties.
· Foster strong relationships with community stakeholders, public agencies, and residents to enhance property stability and reputation.
Community Services
Community Services is a sub-function directly in support of the Portfolio Management work. The Vice President of Portfolio Management leads, oversees and supports a 32-member Community Services team through the following responsibilities and duties:
· Lead and support a 32-member Community Services team focused on delivering high-impact resident programs aligned with LURA and CCF standards.
· Achieve and maintain 90% compliance with Service Provision requirements by December 31, 2028.
· Guide the design, execution, and evaluation of community programs across regions.
· Collaborate with internal teams (HED, Compliance, Legal) and external partners to sustain and expand services.
· Oversee program budgets, staffing, and new service launches for both existing and developing sites.
Supervisory Responsibilities
The VPPM directly and indirectly oversees a broad team of professionals and support staff. Responsibilities include:
· Recruiting, selecting, and developing talent.
· Establishing performance goals and conducting evaluations.
· Implementing retention and succession strategies.
· Managing corrective actions, conflict resolution, and terminations in compliance with CCF policies and applicable laws.
· Motivating staff to embody CCF's mission and pursue continuous excellence.
Education & Experience
· Minimum 15 years of progressive experience in affordable housing development and management, including multi-state operations.
· Bachelor's degree required; Master's in Urban Planning or Real Estate Development preferred.
· Education requirements will be waived for CCF employees meeting the 15 years-experience requirement.
· Deep knowledge of LIHTC (9% and 4%), HOME, CDBG, AHP, HUD financing, and other funding sources.
· Proven experience supervising multidisciplinary teams and managing large, complex portfolios.
· Bilingual (English/Spanish) preferred.
· Ability to travel up to 25% of the time throughout the southwest.
Mathematical & Analytical Skills
· Advanced financial modeling and forecasting skills.
· Proficiency in statistical analysis, ratios, and real estate performance metrics.
· Ability to calculate amortizations, mortgage structures, and investment returns.
Certificates & Licenses
· Valid Driver's License required.
· CPM (Certified Property Manager) designation desired.
Salary and Benefits
· Annual salary range $195,000 to $248,000 DOE.
· 100% employer paid PPO medical, dental, and vision benefits.
· Retirement plans, death benefits, Flexible Spending Account (FSA) plan, and Employee Assistance Program (EAP).
Project Director
Associate director job in Orange, CA
This is a leadership role responsible for overseeing the successful delivery of large-scale commercial construction projects. This individual provides strategic direction, ensures operational excellence, and manages client relationships while leading project teams to achieve safety, quality, schedule, and financial goals. The Project Director acts as the primary liaison between ownership, executive leadership, and project stakeholders, ensuring alignment with the company's vision and long-term objectives.
Key Responsibilities
Strategic Leadership
Provide overall direction and leadership for multiple commercial construction projects, ranging from office buildings and retail centers to industrial and mixed-use developments.
Develop project execution strategies that align with company goals, client expectations, and industry best practices.
Mentor and coach project managers, engineers, and field staff to build high-performing teams.
Project Oversight
Lead the planning, scheduling, and execution of multimillion-dollar projects, ensuring adherence to scope, budget, and timelines.
Oversee procurement strategies, subcontractor negotiations, and contract administration.
Monitor project performance metrics (cost, schedule, quality, safety) and implement corrective actions when necessary.
Client & Stakeholder Management
Serve as the primary point of contact for clients, architects, engineers, and consultants.
Build and maintain strong relationships with owners, fostering trust and repeat business.
Lead presentations, progress meetings, and executive-level reporting.
Financial Management
Establish and manage project budgets, forecasts, and cash flow projections.
Ensure profitability through effective risk management, change order negotiation, and cost control.
Collaborate with finance teams to track project financial health and resolve variances.
Risk & Compliance
Ensure compliance with local, state, and federal regulations, as well as company policies and procedures.
Identify and mitigate risks related to safety, schedule delays, and contractual obligations.
Champion a culture of safety and quality across all project sites.
Qualifications
Education & Experience
Bachelor's degree in Construction Management, Civil Engineering, Architecture, or related field (Master's preferred).
10+ years of progressive experience in commercial construction, with at least 5 years in a leadership role.
Proven track record managing projects exceeding $50M in value.
Technical Skills
Strong knowledge of construction means, methods, and sequencing.
Proficiency in project management software (Procore, Primavera P6, MS Project) and financial systems.
Familiarity with design-build, CM-at-Risk, and other delivery methods.
Leadership Competencies
Exceptional communication and negotiation skills.
Ability to inspire, motivate, and develop diverse teams.
Strategic thinker with strong problem-solving and decision-making abilities.
Client-focused mindset with a commitment to delivering excellence.
Director of Field Operations
Associate director job in Irvine, CA
in Orange County, CA
Responsibilities:
Oversee Field Operations for HVAC Plumbing and Industrial Divisions
Oversee Field Operations Administration including Field Superintendents, Journeyman, and review overall crew performance
Forecasting for all Field Operations
Analyze job status, reporting, labor and scheduling
Requirements:
8 or more years of Field Operations experience
Knowledge of Mechancial Systems (HVAC/Plumbing)
Extensive knowledge in Construction and Labor Management
Advanced knowledge in MS Excel, Outlook, Project and BlueBeam
Preferred:
College Degree
Stable work-history
Local in Orange County, CA
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