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Associate general manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical associate general manager skills. We ranked the top skills for associate general managers based on the percentage of resumes they appeared on. For example, 16.0% of associate general manager resumes contained customer service as a skill. Continue reading to find out what skills an associate general manager needs to be successful in the workplace.

15 associate general manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associate general managers use customer service:

Provide customer service by acknowledging, identifying, and assisting with purchasing decisions/ locating the merchandise, then replenishing merchandise
Provided efficient process/procedure controls, ensuring seamless food service operations, sanitation, customer service, and business conduct.

2. Customer Complaints

Here's how associate general managers use customer complaints:

Maintained a superior customer experience; address customer complaints.
Handled customer complaints on the phone and in the restaurant office setting and established customer and client handling protocols.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how associate general managers use sales floor:

Unload Freight daily to stock merchandise on sales floor, end caps and floor displays.
Unloaded Merchandise onto carts to be pulled onto sales floor to be stocked onto shelf.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how associate general managers use product knowledge:

Established employee performance targets, provided sales coaching, and delivered product knowledge education to support revenue growth and minimize returns/cancellations.
Dedicated to continuously improving sales abilities and product knowledge.

5. Financial Reports

Here's how associate general managers use financial reports:

Directed daily operations and maintained all financial reports of a $1.3 million restaurant.
Created and Developed financial reports for Broadway and National Tours.

6. Direct Reports

Here's how associate general managers use direct reports:

Managed 50-60 Direct reports Hired and trained new employees in all positions.
Conducted performance appraisals on direct reports Coordinate reoccurring meetings with direct reports to ensure adequate productivity

7. AGM

An Assistant General Manager (AGM) primarily aids the General Manager to run daily business operations run smoothly. The Assistant Manager is responsible for weekly schedules, ordering merchandise, and assisting the General Manager with recruiting, training, planning, and marketing activities. An AGM responsibly delegates daily tasks and supervises staff.

Here's how associate general managers use agm:

Served as an associate, manager, and AGM prior to promotion.
Promoted to AGM after successfully proving managerial skills within establishment.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how associate general managers use loss prevention:

Administered loss prevention program, leading to lower-than-anticipated shrink and loss.
Requested training and became a certified corporate auditor responsible for traveling to other store locations to conduct Loss Prevention inventory audits.

9. Labor Costs

Labor cost is the total of all financial expenses incurred during the production of a product or in the services rendered by a company. This includes wages paid to workers directly, benefits, health care, meals, training, and payroll taxes involved in the process. It also include indirect expenses on labor which is why it's divided into direct and indirect wages.

Here's how associate general managers use labor costs:

Cut food costs 4% and labor costs 10% in three months via process improvements and conducting cross-training initiatives.
Review financial statements, taking note of consumer trends through the years, production/labor costs, and income statements.

10. Inventory Management

Here's how associate general managers use inventory management:

Retail Front Desk Stocking Treatment Display setup Kennels Register Pharmacy Inventory management
Championed/introduced ADP/Hollander computerized business and inventory management system.

11. Business Plan

Here's how associate general managers use business plan:

Develop territorial business plan and growth projections.
Defined strategy and business plan for party season and corporate events.

12. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how associate general managers use business operations:

Managed business operations to increase productiveness and reduce operational expenses.
Managed team's day to day business operations including facility management, ticket sales, external relations, and business development.

13. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how associate general managers use sla:

Drive and monitor Account engagement QBR, SLA and metrics.
Designed and implemented of standard SLA reporting framework to align IT operations with strategic business goals for clients in multi-vendor model.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how associate general managers use pos:

Developed and implemented a training program for Store Managers and Supervisors ensuring consistent POS communication with network.
Opened new Store *Hired staff/ scheduling *Inventory *Operated and designed POS system *Business forecast

15. Inventory Control

Here's how associate general managers use inventory control:

Directed visual displays, managing inventory control and maximizing merchandising opportunities.
Maintained inventory controls and managed all aspects of purchasing.

What skills help Associate General Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on associate general manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all Associates General Manager possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for Associates General Manager?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What associate general manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young Associates General Manager need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for an associate general manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of associate general manager skills to add to your resume

The most important skills for an associate general manager resume and required skills for an associate general manager to have include:

Customer Service
Customer Complaints
Sales Floor
Product Knowledge
Financial Reports
Direct Reports
AGM
Loss Prevention
Labor Costs
Inventory Management
Business Plan
Business Operations
SLA
POS
Inventory Control
Guest Satisfaction

HR
Food Safety
Restaurant Operations
General Merchandise
Store Operations
Food Service
RAN
Food Quality
Food Preparation
Front Desk
Food Cost
Cost Control
Guest Relations
Sales Volume
Customer Relations
HCL

Store Sales
Sales Reports
Golf Courses
Sales Growth
Performance Reviews
Performance Evaluations
Vendor Relations
FOH
Bank Deposits
Financial Performance
Escalation Management
Financial Objectives
Cash Control
Retail Sales
Loss Statements
Stock Merchandise

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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