What does an associate general manager do?
As an associate general manager, one coordinates, directs, and plans for the daily operations of businesses. Associate general managers set schedules every week. They make sure that the shifts are done smoothly and handle the day-to-day operations of the organization. It is their job to supervise support and clerical workers for an enterprise. They recruit and train their staff performing different tasks including letter and report typing, customer salutation, and answering phone calls.
Associate general manager responsibilities
Here are examples of responsibilities from real associate general manager resumes:
- Purchase inventory, implement POS hardware/software, manage all financial and business areas, and develop new marketing strategies.
- Purchase inventory, implement POS hardware/software, manage all financial and business areas, and develop new marketing strategies.
- Train and manage FOH staff and improve overall quality, organization and professionalism of restaurant and bakery.
Associate general manager skills and personality traits
We calculated that 16% of Associate General Managers are proficient in Customer Service, Customer Complaints, and Sales Floor. They’re also known for soft skills such as Management skills, Time-management skills, and Communication skills.
We break down the percentage of Associate General Managers that have these skills listed on their resume here:
- Customer Service, 16%
Provide customer service by acknowledging, identifying, and assisting with purchasing decisions/ locating the merchandise, then replenishing merchandise
- Customer Complaints, 8%
Maintained a superior customer experience; address customer complaints.
- Sales Floor, 7%
Unload Freight daily to stock merchandise on sales floor, end caps and floor displays.
- Product Knowledge, 6%
Established employee performance targets, provided sales coaching, and delivered product knowledge education to support revenue growth and minimize returns/cancellations.
- Financial Reports, 6%
Directed daily operations and maintained all financial reports of a $1.3 million restaurant.
- Direct Reports, 5%
Managed 50-60 Direct reports Hired and trained new employees in all positions.
Common skills that an associate general manager uses to do their job include "customer service," "customer complaints," and "sales floor." You can find details on the most important associate general manager responsibilities below.
Time-management skills. Another essential skill to perform associate general manager duties is time-management skills. Associate general managers responsibilities require that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." Associate general managers also use time-management skills in their role according to a real resume snippet: "identify breakeven to project targets sales volume, production time, limited payroll, limited expenses. "
Communication skills. associate general managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to associate general manager responsibilities, because "top executives must be able to convey information clearly and persuasively." An associate general manager resume example shows how communication skills is used in the workplace: "provided excellent communication skills while being customer service-oriented. "
Leadership skills. For certain associate general manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an associate general manager rely on this skill, as "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." For example, this snippet was taken directly from a resume about how this skill applies to what associate general managers do: "recommended reorganization via the service lead-advance leadership program that streamlined duties saving 19% in labor costs. "
Problem-solving skills. Another crucial skill for an associate general manager to carry out their responsibilities is "problem-solving skills." A big part of what associate general managers relies on this skill, since "top executives need to identify and resolve issues within an organization." How this skill relates to associate general manager duties can be seen in an example from an associate general manager resume snippet: "addressed and resolved employee and customer complaints, grievances and questions as they arose. "
The three companies that hire the most associate general managers are:
- HCL Technologies15 associate general managers jobs
- Aramark2 associate general managers jobs
- Brookfield Properties2 associate general managers jobs
Compare different associate general managers
Associate general manager vs. Lead manager
A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of an associate general manager are more likely to require skills like "agm," "labor costs," "business plan," and "business operations." On the other hand, a job as a lead manager requires skills like "safety procedures," "gross margin," "pet," and "cleanliness." As you can see, what employees do in each career varies considerably.
Lead managers tend to reach similar levels of education than associate general managers. In fact, lead managers are 1.4% more likely to graduate with a Master's Degree and 2.1% less likely to have a Doctoral Degree.Associate general manager vs. Assistant manager of operations
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
Each career also uses different skills, according to real associate general manager resumes. While associate general manager responsibilities can utilize skills like "customer service," "agm," "labor costs," and "business plan," assistant managers of operations use skills like "front end," "cash handling," "store associates," and "cleanliness."
Assistant managers of operations earn similar levels of education than associate general managers in general. They're 0.3% less likely to graduate with a Master's Degree and 2.1% less likely to earn a Doctoral Degree.Associate general manager vs. Assistant district manager
Assistant district managers are management professionals who are responsible for assisting district managers in supervising the operations of multiple stores within a region. These managers are required to monitor and evaluate the performance of stores regarding their inventory and customer service. They must help district managers to reinforce company policies, standards, and procedures to all trouble stores. Assistant district managers must also participate in developing action plans while supervising the preparation and accountability of retail store physical inventory.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an associate general manager is likely to be skilled in "sales floor," "agm," "labor costs," and "business plan," while a typical assistant district manager is skilled in "employee development," "newspapers," "human resources," and "customer satisfaction."
When it comes to education, assistant district managers tend to earn similar degree levels compared to associate general managers. In fact, they're 0.2% more likely to earn a Master's Degree, and 2.8% more likely to graduate with a Doctoral Degree.Associate general manager vs. Store manager
A store manager is responsible for monitoring the daily operations, making sure of its smooth and efficient performance with the best services provided to the customers. Store managers' duty also includes tracking the budget of the store to ensure that all expenses are meeting the sales goals. A store manager must also be able to plan and share strategies to boost sales performance and provide the needed support for the employees by communicating with them regularly, listening on suggestions, and taking necessary actions for complaints as required.
Updated January 8, 2025
