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Associate information technology analyst skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Michael McLaughlin,
Travis Grosser Ph.D.
Below we've compiled a list of the most critical associate information technology analyst skills. We ranked the top skills for associate information technology analysts based on the percentage of resumes they appeared on. For example, 8.0% of associate information technology analyst resumes contained technical support as a skill. Continue reading to find out what skills an associate information technology analyst needs to be successful in the workplace.

15 associate information technology analyst skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how associate information technology analysts use technical support:
  • Provided technical support for IT and telecommunications operations and lead related projects from beginning to end.
  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.

2. Project Management

Here's how associate information technology analysts use project management:
  • Assisted in developing new Project Management metrics and performing yearly Project Management Process Compliance Assessment and results communication.
  • Managed projects based on Project Management principles.

3. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how associate information technology analysts use windows:
  • Lead the migration from Windows XP to Windows DSI XP Convergence Build for Tables Management on the Desktop Standardization Initiative project.
  • Provided 2nd and 3rd level support for over 200 Global Messaging servers and 1000 Windows NT platforms.

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how associate information technology analysts use hr:
  • Served as the SAP super-user for the HR team.
  • Provide first-level support for HR software, including PeopleSoft HR/Training/OHS/eRecruit, development planning tools, and 360 review applications.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how associate information technology analysts use troubleshoot:
  • Assisted senior management creating training manuals for help desk to troubleshoot common technical issues.
  • Used Active Directory to troubleshoot user account issues and remote access issues.

6. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how associate information technology analysts use management system:
  • Run reports for information stored in the Learning Management System (LMS).
  • Assign and remove training in Learning Management System (LMS).

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7. Business Processes

Here's how associate information technology analysts use business processes:
  • Analyzed and documented FedEx's current technical configuration and impacted business processes.
  • Support the business and business processes and apply the principle of least privilege and role-based access control.

8. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how associate information technology analysts use java:
  • Designed and developed an iPad application, SOAP web-services and a java web application in this project.
  • Gained experience using Java to generate an XML file to be used for integration testing.

9. Management Process

Here's how associate information technology analysts use management process:
  • Lead the change and defect management process for each project assigned to.
  • Coordinate the administration and user of the Change Management Process.

10. Test Cases

Here's how associate information technology analysts use test cases:
  • Maintained test cases, status and defects in Quality Center, communicating test results in a timely and organized manner.
  • Documented the Identification and analyses of the test scenarios earmarked for automated execution of existing automated test cases using QTP.

11. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how associate information technology analysts use linux:
  • Implemented Ubuntu Linux hosts on a Hyper-V based infrastructure, providing a flexible and robust infrastructure for engineering development environment.
  • Governed validation of user access within Linux virtual and live environments while enforcing implementation of strategically assigned roles.

12. User Acceptance

Here's how associate information technology analysts use user acceptance:
  • Execute application testing scenarios and user acceptance testing.
  • Provide support and assistance as necessary during the system integration and user acceptance test phases.

13. SharePoint

Here's how associate information technology analysts use sharepoint:
  • Worked as a Project leader for SharePoint migration for global EDI team.
  • Serve as SharePoint administrator for Team SharePoint site.

14. Computer System

Here's how associate information technology analysts use computer system:
  • Performed daily maintenance, processed and maintained military computer systems and operation systems, and managed detailed accountability reports and records.
  • Perform computer systems analysis work to design and implement test procedures that validate the effectiveness and accuracy of supported applications.

15. PC

Here's how associate information technology analysts use pc:
  • Assist Dominion Resources Help Desk to help resolve any outside network, PC issues which affect all employee and outside vendors.
  • Train newly hired employees on PC basics, service repair request procedures, and IT policies.
top-skills

What skills help Associate Information Technology Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on associate information technology analyst resumes?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

The ability to solve unstructured problems.

What associate information technology analyst skills would you recommend for someone trying to advance their career?

Travis Grosser Ph.D.

Associate Professor of Management (@ UConn School of Business), University of Connecticut

The following are critical skills that will grow in importance in the coming years:

1. Innovative and Critical Thinking: The ability to think creatively and critically to solve complex problems will be highly valued, especially in a rapidly changing business landscape.

2. Emotional Intelligence: The ability to understand and manage one's own emotions, as well as empathize with others, will be crucial for successfully navigating a workplace where change, diversity, and collaboration will continue to increase.

3. Leadership and Change Management: Skills in leading teams, managing change, and inspiring innovation will be essential as businesses navigate through transitions and transformations.

4. Digital Literacy and Technological Proficiency: As technology continues to evolve rapidly, proficiency in digital tools and platforms will be crucial. Understanding emerging technologies like artificial intelligence, blockchain/Web3, and data analytics will be increasingly valuable.

What soft skills should all associate information technology analysts possess?

Dr. Pauline MosleyDr. Pauline Mosley LinkedIn profile

Full Professor and Associate Chair of Information Technology, Pace University

All graduates should possess strong communication skills, a willingness to take risks, think critically and innovatively. Lastly, they need to be flexible and willing to learn.

What hard/technical skills are most important for associate information technology analysts?

Jason Caudill Ph.D.

Professor of Business, King University

The number one technical skill for today's professionals is the ability to learn new systems. Regardless of expertise in a particular platform, there are going to be updates and changes, and different companies will likely be on different major platforms to perform the same functions. A strong foundation of technical skills in communications software, spreadsheets, and cloud applications will give someone the foundation they need to function in most modern workplaces, but the real skill is being able to translate that understanding of the architecture to multiple platforms so they can manage change.
Do you want to know more?
Read more about what experts have to say about associate information technology analyst

List of associate information technology analyst skills to add to your resume

Associate information technology analyst skills

The most important skills for an associate information technology analyst resume and required skills for an associate information technology analyst to have include:

  • Technical Support
  • Project Management
  • Windows
  • HR
  • Troubleshoot
  • Management System
  • Business Processes
  • Java
  • Management Process
  • Test Cases
  • Linux
  • User Acceptance
  • SharePoint
  • Computer System
  • PC
  • POS
  • Problem Resolution
  • Post Implementation
  • ITIL
  • Training Materials
  • ERP
  • Web Application
  • Test Scripts
  • Technical Specifications
  • Epic
  • HIPAA
  • Compliance Audits
  • SOX
  • HTML
  • Level Support
  • Leveraged
  • Technical Issues
  • Unix
  • Database Systems
  • WAN
  • PL/SQL
  • Process Flow
  • Debugging
  • Mainframe
  • VPN
  • Technical Documentation
  • DB2
  • XML
  • Data Centers
  • Lotus Notes
  • Training Sessions
  • In-House
  • Computer Problems

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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