The skills an associate will need vary greatly depending on the nature and industry of their position. In general, one of the most important hard skills
an associate can possess is familiarity with company policies at their organization. It's also important for associates to have the hard skill of experience working on a sales floor for sales associate positions.
When it comes to soft skills
, associates should have strong customer service skills
above all else, and a consistently positive attitude. Associates need to assist others with work, so great communication skills
are also crucial. In certain industries, HR
experience is a highly in-demand soft skill
Below we've compiled a list of the most important skills for an associate. We ranked the top skills based on the percentage of associate resumes they appeared on. For example, 16.5% of associate resumes contained customer service as a skill. Let's find out what skills an associate actually needs in order to be successful in the workplace.