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Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Associate manager job in Charlotte, NC
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235++ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - NC - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - NC - VirtualUSA - NC - Charlotte, USA - NC - Fayetteville - Morgan, USA - NC - Greensboro
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 2d ago
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Commercial Construction Services Manager
Leeds Professional Resources 4.3
Associate manager job in Matthews, NC
Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.
Responsibilities
Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
Manage and develop client relationships to increase repeat business and long-term partnerships.
Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
Coordinate scheduling, budgeting, and resource allocation for plumbing services.
Conduct site visits, attend client meetings, and provide technical support as needed.
Track and report on client satisfaction, project progress, and service performance.
Identify opportunities for additional services and support sales efforts to grow the plumbing division.
Ensure compliance with company safety standards, local codes, and industry best practices.
Qualifications
Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
Strong knowledge of plumbing systems, codes, and service operations.
Excellent communication, negotiation, and relationship management skills.
$38k-50k yearly est. 4d ago
General Manager
Intrepid Prosperity
Associate manager job in Charlotte, NC
General Manager
Industry: Physical Security | Construction | Infrastructure |
Employment Type: Full-time
About the Role
A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment.
Key Responsibilities
Lead daily operations across multiple service lines including fencing, barriers, and access control installations
Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement
Manage and develop cross-functional teams including project managers, field crews, and operations staff
Oversee scheduling, budgeting, procurement, and job costing processes
Drive operational improvements and standardization to support scalability
Foster a culture of safety, compliance, and quality assurance
Partner with executive leadership to align on strategic goals and market expansion
Build and maintain strong relationships with customers, vendors, and subcontractors
Ideal Candidate
6-12 years of leadership experience in construction, security systems, or industrial services
Proven track record of managing operations in a fast-paced, project-based environment
Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus
Demonstrated success with P&L ownership and KPI-driven performance management
Strong knowledge of field operations, labor/resource planning, and subcontractor management
Comfortable operating within a private equity-backed company or growth-stage business
Excellent communication and team leadership skills
Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred)
Compensation & Benefits
Competitive base salary + performance-based bonus
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
Vehicle allowance or company vehicle
$44k-83k yearly est. 1d ago
Sr Preconstruction Manager
Oncore Construction Consulting Group
Associate manager job in Charlotte, NC
Senior Preconstruction Manager - Commercial Construction
Are you a visionary preconstruction leader ready to shape the future of commercial builds?
We are seeking a highly experienced and strategic Senior Preconstruction Manager for a high profile client. This pivotal role is responsible for the critical planning, financial modeling, and risk mitigation that sets every commercial project up for success. You will act as the crucial liaison, driving collaboration between clients, design teams, and our operations staff to ensure a seamless and profitable transition from concept to construction.
If you have a proven track record of managing complex projects, leading high-performing teams, and delivering accurate, cost-effective preconstruction solutions, we want to hear from you. Key Responsibilities
Budgeting & Cost Mastery: Lead the development of comprehensive cost models, including conceptual, schematic, design development (DD), and construction document (CD) estimates. Produce detailed cost analyses and finalize contract exhibits.
Estimating & Bid Management: Strategically manage the entire competitive bid process, which includes preparing detailed bid packages, soliciting and rigorously analyzing subcontractor proposals, leveling bids, and ensuring full subcontractor coverage across all trades.
Value Engineering (VE) Leadership: Proactively lead Value Engineering studies, challenging designs to identify innovative, cost-saving opportunities and value-add enhancements that optimize client investment.
Design & Constructability Oversight: Conduct thorough constructability reviews at every design phase, proactively identifying potential risks and maximizing efficiency. Collaborate with Architects and Engineers (A/E) to resolve technical issues before they impact the field.
Client & Stakeholder Relations: Cultivate strong relationships with owners, architects, and engineers. Represent the company in key presentations and support business development efforts to secure future projects.
Risk & Liability Management: Analyze project documents to identify potential liabilities and risks, developing proactive mitigation strategies to protect project schedule and budget.
Project Handoff: Ensure a smooth, complete, and effective transition of all project information, scope, and preconstruction strategy to the operations/construction team.
Team Leadership & Mentorship: Lead, mentor, and develop the preconstruction team, fostering a culture of collaboration, innovation, and continuous improvement.
Core Competencies
Exceptional knowledge of commercial construction means, methods, materials, and costs across diverse market sectors (e.g., retail, office, healthcare, multi-family, industrial).
Superior communication, negotiation, and professional presentation skills.
Expert-level proficiency with industry-standard estimating software and Microsoft Office suite.
Demonstrated ability to concurrently manage multiple complex preconstruction efforts in a fast-paced environment.
Qualifications & Experience
Minimum of 5-10+ years of progressive experience in preconstruction, estimating, or a highly related role within the commercial construction industry.
Extensive experience working on diverse commercial project types.
A strong history of success in a leadership capacity, managing preconstruction teams and processes.
$91k-126k yearly est. 2d ago
Blume Studios Operations Manager
Blumenthal Performing A 4.2
Associate manager job in Charlotte, NC
Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation's largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.
The Blume Studios Operations Manager oversees the day-to-day operations of Blume Studios. This role serves as the central operational lead for immersive experiences, community events, rentals, and Blumenthal-produced programs, with responsibility for event operations, staffing, facilities, budgets, and guest services. Working closely with internal departments and external producers and clients, the Manager coordinates resources, schedules, and services to deliver events on time and on budget in a fast-paced, live-event environment. The position provides direct leadership to key operational staff and serves as the primary on-site decision-maker during events. Evening, weekend, and holiday work is required as needed to support events and venue operations.
To learn more about Blume Studios and its recent programming visit Blume Studios | Blumenthal Arts.
Your impact:
Operations and Leadership
Coordinates timely, accurate information across relevant Blumenthal Arts departments to ensure effective support for food and beverage, technical production, house operations, ticketing, marketing, and overall organizational awareness
Leads staffing strategy, training, and scheduling to deliver a welcoming, guest-centered environment while maintaining fiscal responsibility
Establishes, implements, and maintains policies and procedures to support safe, efficient daily operations
Determines staffing levels that balance service standards, operational demands, and budgetary considerations
Coordinates shared staffing strategies with other Blumenthal Arts venues to maximize efficiency and consistency
Hires, trains, schedules, and supervises experience-specific staff directly or through designated supervisors, in alignment with producer guidelines
Directly supervises the Blume Studios Technical Production Manager and Merchandise Manager
Serves, directly or through a designee, as the primary on-site operational decision-maker during events, including issue resolution and emergency response
Develops, manages, and monitors operating budgets for Blume Studios venues, exercising oversight within approved parameters
Ensures staff compliance with health, safety, and emergency procedures
Uses guest feedback, surveys, and operational data to continuously improve service quality and operational effectiveness
Event and Experience Management
Works closely with external clients and partners such as event producers and rental clients in planning and delivery of their programs
Partners with internal departments to develop event budgets, space plans, labor schedules, equipment needs, and operational timelines
Assists with event settlements, reconciliations, and post-event financial reporting
Maintains accurate venue specifications, layouts, and equipment inventories for internal and external use
Facilities and Venue Oversight
Serves as the primary liaison with property owners and managers for venues utilized by Blume Studios as well as adjacent properties
Oversees the condition, cleanliness, and safety of facilities, buildings, and grounds
Collaborates with the Chief Venue Operations Officer on preventative maintenance and capital improvement planning
Creates and tracks work orders, following up to ensure timely completion
Coordinates contractors, vendors, and service providers for maintenance and project work
Assists with feasibility studies, needs assessments, and evaluation of new or potential venues
Who We Are:
For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.
We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.
Why Join Us:
We prioritize our employees' well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.
Our benefits package includes:
Medical insurance with no-cost premium for employee only coverage, plus FSA and employer-funded HRA options
Paid vacation, sick leave, and holiday time to recharge with your loved ones
Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
Flexible schedules
Complimentary tickets
Vision and dental insurance
Retirement savings with a 3% employer match to help secure your future
And more!
Skills You'll Bring:
Bachelor's degree in event or arts management or related field
At least 5 years of experience in venue operations, including supervisory experience
Background working with immersive experiences or non-traditional venues preferred
Strong project, time, and budget management skills
Excellent written and verbal communication skills with strong attention to detail
Experience leading teams and collaborating across departments
Sound judgment and problem-solving skills in live-event environments
Proficiency with Microsoft Word and Excel; experience with CRM, scheduling, and event management systems preferred
Strong organizational, facilitation, and interpersonal skills
Ability to work independently, prioritize effectively, and adapt to changing demands
Physical Requirements:
Ability to stand and walk for extended periods
Ability to lift, carry, push, or pull objects weighing up to 50 pounds
Tasks may require stooping, kneeling, crouching, crawling, and other moderate physical activity
Requires motor coordination and the ability to work safely in active event environments
$87k-108k yearly est. 7d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Associate manager job in Charlotte, NC
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 2d ago
Operations Manager-AAH
Already Autism Health
Associate manager job in Charlotte, NC
Already Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.
What you will be expected to do:
Manage all aspects of the clinic
Scheduling of staff and clients within predetermined block schedules
Recruitment, hiring, and onboarding of local staff
Providing administrative support for the Clinic Manager and BCBA's
Managing employee and client relations within the center
Ensuring financial health of the clinic based on prescriptive key performance indicators
Maintaining a safe and effective facility
Open and close the clinic each day
Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
Greet and follow appropriate check in and check out processes for arriving clients and staff
Facilitate coverage of canceled appointments, using available center RBT's
Notify BCBA of coverage changes if needed add appointment to RBT schedule
Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
Other duties as assigned
What you need to have:
Bachelor's Degree required
Prior supervisory experience is required
RBT or BCaBA certification is preferred
What we offer you
Paid Company Holidays
Paid Time Off (PTO)
401K Retirement Plan
Medical, Dental and Vision
Health Savings Accounts
Short-Term and Long-Term Disability Benefits
Supplemental Life Insurance with Accidental Death and Dismemberment Insurance
Job Type: Full-time
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
"By providing your telephone number, you consent to receive job-related text messages."
$57k-94k yearly est. 7d ago
Operations Manager-AAH
Autism Behavioral Institute
Associate manager job in Charlotte, NC
Already Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.
What you will be expected to do:
Manage all aspects of the clinic
Scheduling of staff and clients within predetermined block schedules
Recruitment, hiring, and onboarding of local staff
Providing administrative support for the Clinic Manager and BCBA's
Managing employee and client relations within the center
Ensuring financial health of the clinic based on prescriptive key performance indicators
Maintaining a safe and effective facility
Open and close the clinic each day
Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
Greet and follow appropriate check in and check out processes for arriving clients and staff
Facilitate coverage of canceled appointments, using available center RBT's
Notify BCBA of coverage changes if needed add appointment to RBT schedule
Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
Other duties as assigned
What you need to have:
Bachelor's Degree required
Prior supervisory experience is required
RBT or BCaBA certification is preferred
What we offer you
Paid Company Holidays
Paid Time Off (PTO)
401K Retirement Plan
Medical, Dental and Vision
Health Savings Accounts
Short-Term and Long-Term Disability Benefits
Supplemental Life Insurance with Accidental Death and Dismemberment Insurance
Job Type: Full-time
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
"By providing your telephone number, you consent to receive job-related text messages."
$57k-94k yearly est. 7d ago
Business Support Manager
Ltimindtree
Associate manager job in Charlotte, NC
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
A little about us...
Role: Business Support Manager
Location: Charlotte, NC
Job Description:
Summary
This role provides business support for the Data Management Technology Enterprise Architecture DMTEA organization DMTEA has a footprint in multiple US markets and employs over 2000 employees and contractors The DMTEA COO team is responsible for running the business of technology for the Technology Executive and their team including financial management workforce location strategy and Executive Support while also maintaining close connectivity with HR Finance Risk partners Required
Qualifications
Demonstrated proficiency advanced level MS office skills especially Excel and PowerPoint Strong analytical financial management and organizational skills with attention to detail.
Experience with Finance materials eg PL Experience with vendor contracts understand financial implications PL impacts procurement process navigation Proven ability to develop executive ready communications and presentations.
Strong executive level written and verbal communication skills and executive presence Ability to connect the dots to identify cause and effect and extract key points.
Strong interpersonal and relationship management skills to establish relationships with technology executives' horizontal partners and LOB counterparts Strategic thinker self-starter organized versatile and capable of performing work with minimal management
Oversight Proven ability to manage and drive lead execution of multiple and often competing priorities to meet deadlines Demonstrated ability to communicate effectively both written and orally in a clear and concise manner Willing to learn fast and adapt quickly to change
Must work well under pressure Must be able to think strategically across the organization to identify opportunities to improve overall performance efficiency
Must be able to interact and build relationships at all levels of the organization Excellent time management skills
Desired Qualifications
Prior business support experience preferred Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles responsibilities Ability to break down complex issues and drive timely decisions know when to engage others for additional input and when to act independently
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
$66k-107k yearly est. 4d ago
Division Manager/Principal Geotechnical Engineer
Ninyo & Moore, A Socotec Company
Associate manager job in Charlotte, NC
We're seeking an experienced Principal Geotechnical Engineer to lead a new division in Charlotte, North Carolina as General Manager and Principal-in-Charge. This role combines technical leadership, business development, and team management to drive operational and financial success.
Key Responsibilities:
Oversee division operations, budgets, and workload planning.
Serve as Principal-in-Charge on major projects, providing technical oversight and quality review.
Mentor and guide project managers and technical staff.
Manage client relationships, contracts, and project deliverables.
Track KPIs, financial performance, and implement corrective actions as needed.
Support business development and strategic growth initiatives.
Qualifications:
B.S. or M.S. in Civil or Geotechnical Engineering.
10+ years of experience managing engineering projects and teams.
Licensed Professional Engineer (PE) required.
Strong leadership, communication, and organizational skills.
Proficiency in geotechnical design software.
Ability to visit field sites as needed; valid driver's license required.
$53k-96k yearly est. 4d ago
Transportation Group Manager
Alliance of Professionals & Consultants, Inc. 4.6
Associate manager job in Davidson, NC
Job Title: Transportation Group Manager Type: Direct Hire in Davidson, NC Our client is seeking a Transportation Group Manager with deep expertise in transportation engineering and infrastructure project delivery to establish and grow our transportation practice in North Carolina. This is a unique opportunity to build something from the ground up-with the full backing of a trusted, multi-disciplinary firm.
Essential Job Responsibilities:
Proactively pursue new business with existing and prospective clients by delivering exceptional service. promoting Fisher's capabilities and building lasting relationships.
Support the development and execution of business plans.
Oversee and coordinate multiple projects, ensuring work is prioritized and deadlines are met.
Oversee project budgets, scope, schedule, and staffing to ensure successful and timely project delivery.
Manage and prepare winning project proposals and serve as primary client contact throughout the process.
Proactively monitor, identify and resolve technical, schedule or financial issues.
Successfully lead and manage a team across multiple locations.
Develop and maintain a high-performing, motivated team with strong morale.
Mentor staff on technical development, leadership, and client relations.
Set clear expectations, provide constructive feedback, actively coach and support employee growth with career development.
Successfully navigate and implement complex public processes and municipal approvals.
Represent in professional organizations, business boards, and community activities.
Required Skills & Experience:
B.S. degree in Civil Engineering (Master's preferred)
15+ years minimum in transportation civil engineering design
Professional Engineering License (PE)
10 years minimum of project management experience
Prior experience successfully managing and leading a team
Excellent leadership, communication, and interpersonal skills.
Proven client relationship and business development success in transportation sector
Proficiency in MS Office; MicroStation, AutoCAD, and OpenRoads a plus
Thorough understanding of all phases of transportation project development and delivery, including NCDOT, agency, and locally administered federal-aid projects.
Strong understanding of transportation engineering principles, including highway design, permitting, and regulatory standards.
Professional performance standards aligned with Fisher's Mission, Vision, and Core Values
Proven ability to deliver quality work through critical thinking, problem-solving, and sound judgment
Driven to own projects, prioritize effectively, and thrive in a fast-paced, growth-focused environment
Superior organizational and planning skills with keen attention to detail
Highly adaptable and proactive in meeting deliverables and deadlines
Dedicated to fostering trusting relationships through collaboration integrity, respect, and active listening
Curious, improvement-minded, and always seeking better solutions
Embrace feedback constructively and use it as an opportunity for growth
Job Requisition # 39650
#LI-Hybrid #LI-KM1#Civil
A reasonable estimate of the Base Salary for this role is $150,000 - $195,000 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet Your Recruiter
Kayla Mershon
$150k-195k yearly 6d ago
General Manager Operations
Ngroup
Associate manager job in Kannapolis, NC
The primary responsibility of a General Manager II is to co-partner directly with the local site leadership teams to ensure they are meeting and/or exceeding KPIs and SLAs. Additionally, this position will partner directly with the Client to manage the business and exceed all established KPIs. This role requires an experienced leader with a successful track record from startups, 3PL, retail, e-commerce, and reverse logistics.
Job Summary:
Key Responsibilities:
Manage an entire site with 1-2 direct salaried leader reports
Collaborate with cross-functional areas such as Risk Management, Safety, EHS, IT, and HR to ensure organizational effectiveness.
Work collaboratively with all levels of the organization while displaying strong leadership & communication skills and maintaining positive associate relations.
Balance between administrative duties and a strong presence on the warehouse floor
Adapt to shifts/quick changes in the work environment and take on additional responsibilities as needed.
Provide guidance and mentorship to your teams that outline the path to success.
Oversees rollout of daily operating plan at local site level.
Facilitate robust orientation for new hires, provide company overview and expected progression for the onboarding period.
Forecast volume for the month ahead and contribute to P&L planning.
Ensure all technical and operational equipment is in working order and address deficiencies with cross-function support/operations teams.
Holds local leadership teams accountable for providing a safe working environment while maintaining a heavy focus on quality.
Must be able to work shift hours to support business operations.
Work closely with nGroup's senior leadership team.
Strategy Leadership/Management:
Serve as an ambassador and thought leader for the company while operating an on-site team.
Lead in a manner consistent with the company's overall standards.
Consult with Executive leadership team to ensure operating methodologies align with company's core values, culture, and mission.
Drive large-scale needs analysis upon hire and evaluate operating solutions to ensure successful delivery of SLA/KPI goals.
Strategize with local senior leadership team on process improvements if needed and develop, foster, and support development of reporting of the local leadership team.
Holds weekly calls with the Operations team to ensure the objectives of the site are being executed efficiently and profitably.
Decision-Making/Authority:
Adapt to and quickly think through operating challenges as they arise, provide solutions, or seek guidance from senior leadership team for solution if needed.
Make recommendations to leverage or change strategy, programs, policies, and tools based on effectiveness to support metrics and changes in business need.
Possesses the ability to write, deliver, and effectively execute communications through all avenues.
Business/Financial Results:
Adhere to metrics for operation, process measures and requirements; communicates, analyzes, and reports on progress of talent and operational improvement initiatives.
Build commitment to operational efforts by demonstrating the delivered value of exceptional execution of operational standards.
Relationship Management:
Collaborates with operations leaders at senior level within the organization to cultivate and maintain a healthy partnership with the client.
Oversee multiple vendor relationships as they relate to cost savings while still receiving quality outcomes.
Work with stakeholders/enterprise SMEs to assess performance needs of Supervisory team as well as hourly associates to maintain a positive culture/working environment that is conducive to nGROUP's core values and mission.
Business Alignment:
Support assigned structure, associates, and processes to meet/exceed SLA and company strategy.
Actively engaged in the delivery of daily communication to Senior Leadership.
Talent Development:
Facilitates the onboarding process for salaried/hourly members of their network.
Continually focuses on and develops talent, including self-development. Coaches, mentors, and provide feedback to the leadership on associates' performance. Continuously drives programs to support internal retention of both hourly and salaried members of the designated team.
Champions development initiatives as they are rolled out and executes necessary compliance trainings.
4. Develops and mentors associates interested in pursuing a leadership role within the organization.
Experienced in providing coaching and feedback to the leadership team.
Skills and Qualifications:
1. Bachelor's degree in related field or equivalent experience
2. 5+ years' experience and successful track record from 3PL, retail, ecommerce, and reverse logistics in large warehouses. Startups a plus
3. Previous experience managing multiple salaried leaders
4. Ability to develop and deliver long and short-term plans as part of the overall strategy for achieving successful operational goals.
5. Ability to collaborate well with client/s to ensure strong & trusting relationship is maintained for the life of the account.
6. Ability to de-escalate associate relation challenges before handing off to Human Resources.
7. Bilingual a plus (English & Spanish).
8. Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.
9. Onsite (no hybrid).
EOE
E-Verify required
$60k-127k yearly est. 2d ago
CHARLES MACK CITIZEN CENTER OPERATIONS MANAGER
Town of Mooresville Nc 3.8
Associate manager job in Davidson, NC
APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:***************************************************************************************************************************** OpportunitiesJobs
About the Role
The CMCC Operations Manager oversees the overall functionality, efficiency, and daily operations of the Charles Mack Citizen Center (CMCC). This role ensures exceptional event execution, facility upkeep, and customer service excellence while fostering a welcoming, safe, and well-maintained environment for clients, visitors, and staff.
The ideal candidate is a proactive problem-solver who thrives in a dynamic, hands-on setting-balancing administrative responsibilities with operational leadership. This position plays a key role in positioning the CMCC competitively within the regional event market and reports directly to the Experience & Engagement Deputy Director.
Duties and Responsibilities
Facility & Event Operations
Oversee daily facility operations, including room setups, equipment usage, and cleanliness.
Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities.
Manage inventory of equipment and supplies to support events and daily operations.
Support technical needs for events, including audio-visual and lighting systems.
Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures.
Staff Leadership & Management
Train, supervise, and evaluate Event Services staff, including part-time and temporary employees.
Develop staff schedules to ensure proper coverage for operations and events.
Promote a positive team culture focused on service, efficiency, and accountability.
Customer Service & Client Relations
Ensure exceptional service for all internal and external customers.
Address and resolve client concerns promptly and professionally.
Collaborate with the Event Services Supervisor for seamless event execution.
Administrative & Strategic Responsibilities
Assist with developing and managing the operations budget; monitor spending and identify cost-saving opportunities.
Prepare reports on facility usage, maintenance needs, and operational performance.
Work with Marketing to promote the CMCC and attract diverse events.
Manage vendor relationships, including catering and other service partnerships.
Contribute to long-term planning for facility improvements, expansion, and revenue enhancement.
Minimum Education and Experience
Bachelor's degree in Business Administration, Hospitality/Event Management, or related field preferred.
Minimum 3 years of experience in facility operations, event management, or similar work.
Minimum 3 years of supervisory experience required.
Equivalent combinations of education and experience will be considered.
$43k-60k yearly est. 4d ago
Assistant Retail Manager (Part Time)
AEG 4.6
Associate manager job in Hickory, NC
• Restock store and clean following games and events • Work team store during games and manager operations • Supervise additional game day staff in retail and help provide training as needed • Stock and prepare kiosk/satellite locations • Conduct seasonal physical inventories
• Manage inventory, keeping a balance between in-store POS and e-commerce platform
• Tag new items as they arrive and consult with AGM of Merchandise on store layout
• Assist in fulfillment of online orders
Qualifications:
• Strong communication skills and customer service.
• Must be well organized and flexible to meet time, priority and workload demands.
• Must be able to lift, pull push and/or carry 30 pounds as necessary.
• Ability to stand, sit and walk for up to 6-8 hours.
• Ability to work independently and in a team environment
• Team player
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. These duties are not all inclusive and may change at any time. This is a seasonal position running from March 2026 - September 2026
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
$39k-51k yearly est. 3d ago
Operations Manager
Project Outpour
Associate manager job in Charlotte, NC
Reports To: Chief Dignity Officer (CDO) / Executive Director
Employment Type: Full-Time
Compensation Range: $45,000-$50,000, plus a health insurance stipend is provided to eligible employees to support the cost of individual health insurance coverage
Position Summary
The Operations Manager is responsible for building, overseeing, and maintaining the operational systems, staff coordination, and administrative infrastructure that allow Project Outpour's mobile shower and hygiene services to operate consistently, safely, and with dignity as the organization grows.
Working closely with the Chief Dignity Officer, the Operations Manager owns operational accountability, including systems development, staff supervision, scheduling, payroll administration, inventory and in-kind tracking, data integrity, compliance-related processes and supports the coordination of communications workflows in collaboration with the Chief Dignity Officer. This role translates strategic direction into documented procedures, clear expectations, and reliable workflows that support both frontline execution and long-term sustainability.
The Operations Manager supervises staff performance and operational compliance. This role requires sound judgment, discretion, systems thinking, and the ability to anticipate operational needs before they become service disruptions. Occasional evening or weekend work is required. This role is expected to perform all duties in alignment with Project Outpour's Staff Expectations & Standards and dignity-centered service model.
Key Responsibilities
1. Operational Systems & Infrastructure
Own the design, implementation, and maintenance of operational systems and workflows.
Develop, document, and update SOPs to support safe, consistent, and scalable service delivery.
Translate leadership direction into clear, actionable processes and role expectations.
Identify operational risks, gaps, or inefficiencies and recommend solutions.
Ensure operations align with Project Outpour's mission, values, and dignity-centered service model.
2. Staff Supervision, Coordination & Accountability
Supervise staff performance, scheduling, and role clarity across the operations team.
Provide guidance, coaching, and corrective feedback as needed.
Support onboarding, training coordination, and staff documentation.
Lead operational communication and facilitate staff meetings as assigned.
Serve as the escalation point for operational issues identified by the Team Lead.
Maintain clear boundaries between supervision, leadership, and frontline execution.
3. Program Operations Oversight & Quality Control
Oversee operational consistency across all mobile shower locations.
Monitor adherence to SOPs, safety standards, and service quality.
Conduct operational reviews and implement improvements.
Support new service locations, pilots, or expansions by organizing logistics and systems.
Embed trauma-informed, dignity-centered practices into all operational decisions.
4. Financial, Payroll & Administrative Operations
Process bi-weekly payroll accurately and on time.
Maintain payroll records and ensure compliance with internal policies.
Track operational expenses and program-related spending.
Support budget development, monitoring, and variance tracking.
Prepare documentation for audits, reconciliations, and grant compliance.
Manage administrative and sensitive mail and correspondence.
5. Inventory, In-Kind Donations & Asset Management
Own systems for tracking hygiene supplies, equipment, and operational inventory.
Ensure donor acknowledgment and compliance processes are followed.
Oversee maintenance schedules for vehicles, trailers, and equipment.
6. Data Integrity, Reporting & Compliance
Ensure accurate and timely collection of service data across locations.
Review data submitted by Team Lead for accuracy and completeness.
Maintain data systems suitable for grants, audits, and reporting.
Support leadership with data-informed decision-making.
7. Partner & Administrative Coordination
Serve as the primary operational contact for site hosts and partners.
Coordinate logistics, schedules, and expectations with external partners.
Attend meetings or events as needed to support operations.
8. Other Duties
Perform other duties as assigned by the Chief Dignity Officer or organizational leadership, consistent with the scope and nature of the role.
Required Qualifications:
2-4+ years of experience in nonprofit operations, program management, logistics, or a related field.
Demonstrated experience supervising or managing staff, including setting expectations, providing feedback, and addressing performance concerns.
Proven ability to build, document, and manage operational systems, workflows, and SOPs.
Experience supporting or overseeing payroll, scheduling, budgets, and administrative processes.
Strong organizational skills with the ability to manage multiple priorities independently.
Proficiency with Google Workspace (Drive, Docs, Sheets) and Microsoft Office, including Excel.
Strong written and verbal communication skills.
Ability to exercise sound judgment, discretion, and problem-solving in a fast-paced, community-based environment.
Commitment to trauma-informed, dignity-centered service.
Valid driver's license and ability to serve as a backup driver for the mobile shower unit when operationally necessary.
Preferred Qualifications:
Experience working in direct-service or community-based organizations.
Familiarity with inventory systems, in-kind donation tracking, or compliance documentation.
Experience supporting audits, grant reporting, or funder requirements.
Comfort working in both field-based and administrative settings.
Experience supporting program growth, expansion, or operational scaling.
Physical & Schedule Requirements:
Ability to work flexible hours, including occasional evenings or weekends.
Ability to lift up to 40-50 lbs as needed to support operations.
Willingness to be present at service sites periodically for observation, support, and quality control.
What Success in This Role Looks Like
Systems reduce confusion and dependence on individuals
Staff are supported, accountable, and aligned
Services operate consistently without crisis management
Compliance, payroll, and data are accurate and timely
Growth happens without mission drift
$45k-50k yearly 2d ago
Assistant General Manager (AGM)
Slick City Action Park
Associate manager job in Charlotte, NC
🌟 Now Hiring: Assistant General Manager (AGM)
🕒 Full-Time | Nights, Weekends, and Holidays Required
💼 Reports to: General Manager (GM)
Compensation: $45,000-$55,000 + Bi-annual bonus, and Cell Phone reimbursement
About Slick City
Slick City Action Park is the world's first indoor slide and action sports park designed for all ages. With locations across the U.S., we're redefining family fun with frictionless slides, air courts, climbing walls, and more. We're fast-paced, energetic, and always looking for leaders who can deliver Better than Awesome Guest Experiences and support our growing teams.
Position Overview
As the Assistant General Manager (AGM), you'll be the right hand to the General Manager, overseeing daily operations, team performance, and guest satisfaction. You'll help hire, train, and develop an unbeatable Team to create a better than awesome Guest Experience.
Key Responsibilities
Support all aspects of day-to-day operations including guest services, staff supervision, scheduling, and safety.
Recruit, train, and motivate Team Members to deliver an outstanding Guest Experience.
Manage operational KPIs such as revenue, labor, cost controls, and cleanliness standards.
Resolve Guest issues promptly and professionally to maintain satisfaction and ark reputation.
Maintain full compliance with health and safety regulations by consistently adhering to company policies and upholding brand standards.
Take ownership in absence of the General Manager.
What We're Looking For
2+ years in a supervisory or management role, ideally in hospitality, attractions, retail, or FECs (family entertainment centers).
Strong leadership and problem-solving skills with a Guest-first mindset.
Energetic, hands-on, and thrives in a high-volume, fast-paced environment.
Excellent communication and team-building abilities.
Availability to work nights, weekends, and holidays is required.
Perks & Benefits
Competitive Salary and Bonus
Cell Phone Reimbursement
Free access to the Park for you and discounted rates for family
Fun, energetic work environment where every day is exciting!
Opportunities for quick career growth with a rapidly expanding company
Ready to Join the Action?
If you're a natural leader who loves people, developing a high-performing Team, and creating unforgettable experiences, we want to hear from you!
Slick City Action Park is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
$45k-55k yearly 2d ago
Assistant Manager - Operations
Ace Hardware 4.3
Associate manager job in Charlotte, NC
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
About Westlake Ace Hardware
Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Service, Passion, Respect, Integrity, Teamwork and Excellence
General Job Summary
The Assistant Manager, Operations manages overall store operations and the achievement of company goals and directives.
Essential Duties and Responsibilities
Customer Service
Provide positive representation of Westlake Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the "general operations" of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with special projects within the district as set forth by the District Manager.
Implement new Standard Operating Procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Inventory & Merchandising
Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of Westlake Ace associates.
Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
Manage all aspects of store operations in the absence of the General Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
PASSION - Showing our love for the work we do, our customers, and our associates.
RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
INTEGRITY - An authentic commitment to moral and ethical behavior.
TEAMWORK - Together we can achieve extraordinary things.
EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting at $20.00 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
$20 hourly 2d ago
General Manager
Broad River Retail
Associate manager job in Pineville, NC
CULTURE SNAPSHOT:
Broad River Retail is an organization of integrity, diversity, and culture working together for the purpose of ‘Furnishing Life's Best Memories'. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone who works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest-growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE:
The General Manager reports directly to the Multi-Unit leader for their area and is part of the Retail Performance. We're seeking a hands-on Retail Sales Leader to drive results, lead a team of 10+ consultants, and uphold high standards in sales performance, customer experience, and showroom operations. This role involves coaching, hiring, and executing key sales strategies while ensuring consistency in processes and exceeding customer expectations. Ideal candidates are energetic, accountable, and passionate about retail leadership.
DAY IN THE LIFE AS THIS MEMORY MAKER:
Champions our Mission, Values, and Customer Beliefs
Leads all sales activities and initiatives
Oversees the consistent implementation of processes and policy standards across stores
Own and drive sales performance in a retail location with 10+ Home Furnishing Consultants
Recruiting, hiring, and retaining top talent
Be a hands-on, energetic sales leader with a passion for retail
Instruct, demonstrate, practice, and validate a clearly defined sales process with your direct team
Organize multiple competing priorities while meeting deadlines
Maintain the highest standards of personal and professional conduct
Maximize your own potential through continual self-improvement and accountability
Focus on our customers' needs and strive to exceed their expectations
Recognize others' values and work together in a respectful manner
Seek efficiency through improving processes and technology
Be accountable to hit the following numbers each week: Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per Guest
Supervises showroom appearance standards from general cleanliness and tidiness to complete and accurate price tagging
Participates in call to review store results (relative to goals) m-t-d for Sales per Traffic Up and other measurements such as Staffing Levels, Marketing Feedback, and Sales Successes and Opportunities
WORKPLACE ENVIRONMENT:
While performing the duties of this job the employee is:
This is an in-store position that is primarily performed on the sales floor and customer facing.
Physical requirements such as extended and frequent periods of standing and walking, moving, and lifting may be required.
Candidates must be able to perform the essential physical requirements to accommodate the functions of this job.
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS:
Salary is based on numerous factors, including experience, knowledge and skill.
Performance based bonus potential.
Medical, dental, vision, and life insurance options
Paid time off and 401K matching contribution
Employee discount (40%) at BRR locations
Internal Opportunities for career growth and advancement
OUR COMMITMENT TO YOU:
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
Qualifications
WHAT YOU'LL NEED TO SUCCEED:
Minimum 5 years of experience in furniture sales management, including store-level general management
Proven success in high-volume, fast-paced, commission-based retail environments
Strong leadership background with experience managing teams of 10+ associates
Excellent interpersonal, communication, and presentation skills
High level of professionalism and discretion when handling confidential information
Strong problem-solving, analytical, and time-management abilities
Self-motivated, quick learner able to manage multiple tasks independently
Proficient with technology, including iPads, tablets, and basic math skills
Willingness to work a flexible 40+ hour schedule, including nights and weekends
$44k-83k yearly est. 2d ago
Retail Manager
Paper Twist
Associate manager job in Charlotte, NC
Paper Twist is a paper boutique specializing in custom invitations and stationery, desk accessories and luxury gifts. At Paper Twist, you'll find only the best brands represented in stationery, invitations and gifts. Since opening our doors in 2008, we remain passionate about personalized stationery and invitations, helping our customers find stylish organization solutions and know the importance of a beautifully wrapped gift.
We're looking for a Store Manager who loves the mix of people, product, and process. If you thrive in a boutique environment, enjoy building real customer relationships, and know how to balance creativity with strong operations-this role is for you.
What you'll be doing:
• Contribute to a sales-driven, relationship-focused team
• Create beautiful merchandising moments
• Manage inventory and daily operations
• Work with with Shopify / Lightspeed POS
• Support social media + in-store storytelling
• Drive growth with an ownership mindset
You're a great fit if you:
• Have retail management experience
• Are organized, creative, and people-first
• Love both selling and system
• Follow design and color trends
Key Traits:
Team player, open-minded and willing to learn
Pro-active problem solver
Ability to build, nurture and maintain client relationships
Good phone and email etiquette
Can meet quick deadlines
Pro-active problem solver
Positive attitude and good energy
Qualifications:
Bachelor's degree
Experience on various social media platforms, shopify & klaviyo
To Apply: Please email *********************** and include a cover letter and resume sharing why this job is the right one for you. We are looking for candidates in Charlotte, NC for Q1 hire.
Please remember stationery is spelled with an “e”
$35k-58k yearly est. 3d ago
Store Manager
Tommy Bahama
Associate manager job in Charlotte, NC
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
How much does an associate manager earn in Gastonia, NC?
The average associate manager in Gastonia, NC earns between $33,000 and $131,000 annually. This compares to the national average associate manager range of $55,000 to $124,000.