Associate manager job description

As a Product Specialist on the OBS team, your role will be to ensure a smooth transaction experience for the client and support the Underwriters by managing the inflow of new multifamily loan submissions and assisting with preliminary underwriting.
Responsibilities:


Coordinate with the borrowers, underwriters and bankers to obtain necessary due diligence required for loan file Assist in transition from screening to underwriting. Maintain loan file, applicable checklists, and any documents required. Review and analyze items received to ensure file is accurately documented. Order and review third party reports (appraisals, PCA, ESA, Zoning Report etc.)
Manage all aspects of the underwriting and closing of transactions by working closely with Insurance, KYC and Legal to ensure all required information is completed. Run required credit checks applicable to the Firm, Fannie Mae or Freddie Mac. Assist with Market, Property, and Sponsor Analysis. Assist underwriter by entering basic third-party report data to the sizer (appraisal, PCA, ESA, Zoning Report, etc.) Complete and/or assist Underwriters with applicable agency forms for submission. Assists with assembling loan package and delivering to closing. Occasional travel to inspect properties and prepare inspection reports. Other projects and duties, assigned and deemed appropriate from the manager.


Experience, Skills, and Abilities Required:


Excellent project management and organizational skills. Must be detail oriented and demonstrate excellent communication skills. Knowledge of multifamily real estate property fundamentals and agency lending/underwriting. Ability to learn multifamily underwriting technology systems and tools that are specific to Fannie Mae and Freddie Mac. Must be able to work independently and as a team member. Bachelor's degree preferred. Requires 2-4 years of experience in multifamily and multifamily affordable housing. Must be able to work well under pressure in a fast paced environment; prioritizing work in order to meet deadlines.


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

We're looking for an experienced Customer Experience Associate Manager to grow and optimize our multi-channel support (with focus on Chat and Phones) and ensure that we are delivering the best possible service to our digital subscription customers. Reporting to the Director of Customer Experience, this new role will become our team's subject matter expert on Chat and Phone support. The ideal candidate has 3+ years of past experience successfully scaling and training a customer support team in a collaborative, fast-paced environment. If you are a detail-obsessed CX leader who is excited to roll up your sleeves to identify problems, look for opportunities, and execute solutions that have direct impact on business goals, this may be the perfect role for you.
What you'll do:

Manage day-to-day customer support operations, which includes maintaining KPIs, QA'ing and coaching agent/customer interactions on Chat, Phone, Messaging, and other channels of communication.

Manage the offshore Customer Care team with focus on CNBC digital subscription business (CNBC Pro and CNBC Investing Club) by answering questions, writing and updating macros and KBs, building new processes and improving existing processes, overseeing staffing/scheduling coverage, and leading biweekly calibration sessions.

Partner with Marketing, Product, and other teams within the organization to ensure all agents are kept up-to-date on digital product enhancements, deliverables, and competitive intelligence - and be able to translate these changes into customer-friendly scripts and conversation flow for agents as well as chatbots.

Closely monitor the queue for all channels of support to ensure that every call/chat/ticket is handled with care and attention

Analyze chat logs, user feedback, and customer journey data to identify, recommend, and drive improvements to increase the effectiveness of agent communication.

Drive innovation and program expectations with industry best practices as a benchmark

Constant “dogfooding” of our digital products to deeply understand customer experience and potential UX issues

Work closely with the CX Ops manager to solve problems together, leverage existing tools to improve efficiency, and ensure that all processes are aligned across different arms of the CX team

• Gain experience in a different business unit-from the store to the salon or the Pets Hotel
• Develop your leadership skills as an Assistant Manager or Store Manager
• Tackle the challenge of a new store opening
• Transfer to any one of our 1600 stores nationwide

THE WARM AND FUZZIES:

We've highlighted job responsibilities as best as we could above-but the best parts of working at PetSmart can't be fully described in the job description.

• It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
• It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!
• It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!
• It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
• It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.
• It's the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Department Management team!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law