Top Associate Manager Skills

Below we've compiled a list of the most important skills for an Associate Manager. We ranked the top skills based on the percentage of Associate Manager resumes they appeared on. For example, 24.3% of Associate Manager resumes contained Customer Service as a skill. Let's find out what skills an Associate Manager actually needs in order to be successful in the workplace.

The six most common skills found on Associate Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Associate Manager jobs:
  • Assisted store manager and associates in the achievement of a favorable customer shopping experience and associate interest in customer service/relations.
  • Achieved advancement from Lead Sales to Assistant Manager to General Manager by demonstrating superior customer service and business management talents.
  • Provide excellent customer service Complete monetary transactions Monitor inventory Maintain store organized and clean Management of shift close and paperwork
  • Managed day-to-day management protocols for merchandising, inventory control, customer service and general point of sale procedures.
  • Encouraged and motivated employees to maintain exceptional customer service skills, which resulted in increased customer satisfaction.
  • Managed store operations including open/close procedures, customer service and escalations, cash management and inventory.
  • Analyzed entire operating structure; identified opportunities for significant improvement in customer service and business development.
  • Managed vendor relations and activities, directed customer service staff, and implemented visual merchandising standards.
  • Supervised store operations and customer service/sales representatives assuring positive customer interactions and excellent service.
  • Handled vehicle rentals including contracts, insurance coverage's and overall customer service satisfaction.
  • Provided quality customer services to customers; quality training and immediate assistance to employers.
  • Teach by example how to develop customer relationships by giving professional customer service.
  • Identified opportunities for process improvements and recommended strategies to enhance customer service.
  • Provided excellent communication skills and quality customer service to our customers.
  • Provide excellent customer service to internal and external customers when needed.
  • Partnered with sales representatives to surpass customer service expectations and goals.
  • Performed excellent customer service in providing exceptional service of product inquiry.
  • Monitor customer service scores and developed opportunities and plans for improvement.
  • Collaborated with team members in optimizing customer service quality levels.
  • Provide excellent customer service by informing and educating our customers.

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2. Sales Floor

high Demand
Here's how Sales Floor is used in Associate Manager jobs:
  • Maintained accountability for sales floor leadership, using keys and overrides and financial indicators to monitor individual and team progress.
  • Monitored personnel and sales floor to ensure ultimate customer service and satisfaction.
  • Coordinated weekly replenishment plan with sales floor management.
  • Managed the sales floor by exemplifying the Coach level of customer service to guarantee the customer receives an outstanding shopping experience.
  • Utilize Sales Coaching while out on the sales floor and educate all employees on current promo's and proper sales pitches.
  • Have thorough knowledge of sales floor and stock room organization while maintaining the customer service standards to the highest possible level.
  • Direct the sales floor and associates in a fast paced environment beyond company expectations to provide a higher quality customer experience.
  • Resolve all customer issues with product or service.-Recognize and minimize all types of loss through sales floor presence and customer awareness.
  • Owned the shopping experience by managing sales generation, KPI tracking, customer engagement, and all sales floor operations.
  • Trained and hired new employees, as well as leading and directing the team selling effort on the sales floor.
  • Lead and directed the sales floor ensuring that total sales and all performance indicators were met and exceeded company expectations.
  • Assisted customers, answered phones, ran register, received merchandise, and ticketed it for the sales floor.
  • Lead sales floor, associate team, new hire orientation and training in the absence of the General Manager.
  • Managed sales floor and performance of approximately 80 employees including sales associates, cashiers, visual and stock supports.
  • Scan entire sales floor for items that are out of stock, being sure to check backroom etc.
  • Manage sales floor and drive sales by addressing customer concerns, coaching associates and maintaining loss prevention guidelines.
  • Monitored sales floor activity, displayed merchandise, evaluated compliance logs, and assisted managers with associate issues.
  • Lead the sales floor by overseeing three to five store operations as well as driving sales goal.
  • Observe and coach associates while working on the sales floor, while providing recognition and constructive feedback.
  • Demonstrated strong leadership skills while on the sales floor, ensuring service environment was energetic and positive.

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3. Financial Statements

high Demand
Here's how Financial Statements is used in Associate Manager jobs:
  • Interacted heavily with external auditors in support of the quarterly consolidation process and audit of financial statements.
  • Identified improvement opportunities and developed strategy recommendations through detailed reviews of financial statements and process data.
  • Collaborated with Management by reporting accurate financial statements, so that sound investment decisions were made.
  • Provide SOX documentation monthly to support key controls established to ensure financial statements are accurate.
  • Prepared monthly, quarterly and annual financial statements for management and regional office.
  • Prepared annual consolidated financial statements and footnote disclosures for Prudential Property & Casualty.
  • Utilize financial statements and vendor relationships for areas of sales growth and profitability.
  • Reviewed members' financial statements to assure accuracy and validity of transmitted data.
  • Prepared or reviewed quarterly and annual financial statements and their supporting schedules.
  • Supervised monthly close and preparation of monthly financial statements and variance analyses.
  • Reviewed quarterly, semi-annual and annual financial statements and reports.
  • Prepared and filled monthly financial statements.
  • Review financial statements, applications and agreements to make sure companies qualify for various state programs based on statutes and guidelines.
  • Assist the internal and external auditors in their examination of the financial statements of the accounts and tax returns for partnership investments
  • Prepared financial statements and supporting work papers for 4 portfolios that included unit values, investor returns, and fee calculations.
  • Managed a staff in the Mutual Fund Administration group on the procedures necessary for the preparation of financial statements.
  • Prepared and analyzed monthly and annual financial statements for a $6 billion dollar portfolio.
  • Prepare and analyze Financial statements, compliance, variances, reconciliation and UAT testing.
  • Review and analyze annual, semi-annual and quarterly financial statements, prospectuses and SAI.
  • Assisted in the preparation of consolidated financial statements, footnotes and the disclosure checklist.

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4. Sales Goals

high Demand
Here's how Sales Goals is used in Associate Manager jobs:
  • Generated motivational contests for staff participation and attainment of sales goals
  • Managed employees to maximize productivity and individual daily sales goals.
  • Partnered with associates to help them grow in their numbers and personal sales goals to meet the goals of the store.
  • Mentor associates and groups to exceed productivity goals (UPT, ADT and sales goals) as well as development goals.
  • Lead assigned division in protecting its assets, meeting its sales goals and maintaining 100% staff compliance with loss prevention.
  • Analyze sales revenue daily and set goals based from prior year and week to forecast new sales goals for upcoming week.
  • Manage staff and make them aware of daily sales goals, pushed sales to reach hourly and daily sales goal.
  • Work with store managers within regional market to meet sales goals for region, create team building activities, etc.
  • Motivated sales associates to exceed personal and store sales goals while also receiving excellent scores in customer service secret shops.
  • Exceed sales goals of 30K each month by designing and selling furniture, art gallery pieces and home ware accessories.
  • Exceeded internal sales goals in November, December, and February; surpassed sales of all other Albuquerque franchises.
  • Conduct weekly management meetings to discuss sales goals and performance, staffing, employment issues, products, etc.
  • Received multiple sales goals awards to include #1 in sales for the region during 1st Quarter of 2013.
  • Focused on weekly, monthly and yearly sales goals while maintaining positive relationships with vendors and other outside representatives.
  • Acted as the Manager on Duty for a $12m+ store, holding staff responsible for daily sales goals.
  • Motivated team to deliver consistently excellent results in every customer interaction and to meet sales goals and KPI's.
  • Planned, prioritized, and balanced the functions of the business as required to meet objectives and sales goals.
  • Assign daily sales goals to sales associates and manage associate schedules to ensure proper floor coverage at all times.
  • Attended monthly management meetings held by our division manager to go over sales goals and important company directives.
  • Streamlined Client Services and Sales department initiatives to ensure the company to meet and exceed annual sales goals.

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5. Retail Store

high Demand
Here's how Retail Store is used in Associate Manager jobs:
  • Executed daily management responsibilities in high-volume big box retail store, while delivering an exceptional customer service experience.
  • Conducted patterning of retail stores to gain competitive intelligence of where competition is manufacturing.
  • Managed retail store, provided customer service, stocked and controlled inventory, supervised employees, handled cash and credit transactions.
  • Direct the operation of a 215 seat full service restaurant with retail store as a part of a management team.
  • Partner with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing sales team.
  • Provide Tier 2/3, 24X7 on-call support for 1200 retail stores and seven distribution centers spread across the US.
  • Received and displayed clothing shipments, employee scheduling, employee reviews, and other general management of retail store.
  • Help Manage retail store activities in areas of sales, customer service, cashiering, and store maintenance.
  • Participate in retail store and commercial sales activities in order to achieve sales and profit goals.
  • Stocked merchandise provided customer service and was one of four managers at a retail store.
  • Work to improve performance - Perform other duties as assigned, including retail store operations
  • Assisted in the overall management of this very busy restaurant and retail store.
  • Created and implemented customer experience program for all corporate Hawaii retail stores.
  • Drive sales in a top 10 ranking retail store in North America.
  • Maintain the day to day operations of a high volume retail store.
  • Assisted in managing a retail store of a national home furnishing corporation.
  • Assisted and manage in the daily operation of a retail store.
  • Opened and closed the retail store while maintaining grand opening standards.
  • Performed opening and closing procedures of Lands' End retail store.
  • Assisted store manager in all aspects of running the retail store.

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6. Loss Prevention

high Demand
Here's how Loss Prevention is used in Associate Manager jobs:
  • Reported loss prevention issues observed with associates, resulting in termination for multiple dishonest associates.
  • Supplied exemplary administration over all accounting, client relations, loss prevention and quality assurance.
  • Monitor store inventory by participating in internal and external loss prevention initiatives.
  • Maintain detailed inventory records and manage all loss prevention activities.
  • Monitor risk management through loss prevention and reporting emergency accidents.
  • Review paperwork daily to catch missed opportunities/loss prevention information.
  • Protect company assets through promoting awareness of loss prevention.
  • Participated and executed all Loss Prevention initiatives.
  • Monitored risk management and loss prevention.
  • Communicate and support loss prevention initiatives.
  • Inventory and loss prevention management.
  • Communicated directly with the Store Manager and Regional Manager regarding daily sales performance, hiring, training, and loss prevention.
  • Provide excellent customer service, manage payroll standards, handle large quantities of money, maintain inventory control and loss prevention
  • Communicated extensively with store manager and corporate staff on product availability, pricing, promotions, loss prevention and training.
  • Partnered with loss prevention team to identify areas of opportunity and aided in conducting LP audits to deter loss.
  • Developed successful workshops dedicated to detailed training of associates in expert programs, loss prevention procedures, and more.
  • Implemented new loss prevention program that led to store getting off the target store list while in my charge.
  • Reinforced loss prevention focus and led loss prevention training programs for new associates which resulted in lower inventory loss.
  • Interfaced with executive level, in loss prevention including payroll, cash office, stocking and shipping and receiving.
  • Drive retail and salon sales by focusing on guest concerns, coaching associates, and maintaining loss prevention guidelines.

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7. Inventory Control

high Demand
Here's how Inventory Control is used in Associate Manager jobs:
  • Managed and maintained an accurate inventory control database of products availability and ensured prompt and timely delivery of products to customers.
  • Performed detailed cost analysis' regarding major commodities, planned anticipated stock requirements and managed all aspects of inventory control.
  • Conducted inventory control by facilitating inventory transactions and maintaining compliance standards for shrink
  • Ordered inventory twice weekly and maintained strict inventory control procedures.
  • Performed inventory control for the banquet department and beverage requisitions.
  • Maintained daily inventory and supported staff during annual inventory control.
  • Coordinated inventory control, receiving; merchandising and store maintenance.
  • Conducted invoice and inventory control system audits to ensure accuracy.
  • Insured restaurant profitability through inventory control, equipment repairs
  • Supervised Incoming shipment operation, inventory control.
  • Managed inventory controls and daily cash operations.
  • Complete nightly inventory and monitor inventory control.
  • Coordinated visual merchandising and inventory control.
  • Managed all purchasing and inventory control.
  • Supply Chain Management - Inventory Control
  • Completed daily inventory control checks.
  • Oversee daily operation of a retail chain to include bank drops, cash register management, inventory control, payroll logs.
  • Analyze business needs prior to upcoming need for inventory control to ensure the theaters P/L reports reflect a positive cash flow.
  • Provided direction to all associates regarding merchandising, inventory control and customer service when acting as the manager on duty.
  • Inventory control and ordering supplies, money management, training of employees, general overseeing of employees and store.

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8. Daily Operations

high Demand
Here's how Daily Operations is used in Associate Manager jobs:
  • Monitored daily operations, which resulted in successfully lowering and maintaining food and payroll cost below company policy.
  • Manage daily operations and a professional atmosphere to effectively be productive and maintain positive customer experiences.
  • Conducted and expanded daily operations to include retail sales and exceeded food standards ensuring customer satisfaction
  • Assisted in directing daily operations, staff performance and project initiatives in fast-paced environment.
  • Assisted in overseeing the daily operations of the store.- Maintained positive associate relations.- Customer Service
  • Supervised daily operations, stocked shelves, reconciled daily reports, and handled invoices/registers.
  • Delivered daily reports and recommendations to higher management to facilitate smooth daily operations.
  • Managed and supervised daily operations as produce department manager inventoried and ordered supplies.
  • Supervised employees and was often solely responsible for managing all daily operations.
  • Educate management teams on balancing daily operations with merchandising and product needs.
  • Increased workplace efficiency via managerial support and assistance with daily operations.
  • Managed daily operations including overseeing diverse staff performing variety of functions.
  • Executed and delegated tasks within complete daily operations of restaurant.
  • Assisted Facility Manager to maintain daily operations at select locations.
  • Facilitated daily operations including inventory, scheduling and payroll management.
  • Supervised daily operations of this full service restaurant.
  • Supervised a 12 member team monitoring daily operations.
  • Established policies and procedures for daily operations.
  • Prepared building for daily operations.
  • Directed daily operations as a loan specialist, including branch sales, business development, customer service, and merchandise analysis.

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9. Bank Deposits

high Demand
Here's how Bank Deposits is used in Associate Manager jobs:
  • Manage Associates Bank Deposits Operate Register Resolve Conflicts Customer Service Order Inventory Price Analysis Merchandising
  • Performed cash drawer reconciliation and bank deposits.
  • Managed staff of 10+ sales associates, 3 team leaders and 2 assistant managers Counted cash drawers and made bank deposits.
  • Open and close store, run registers, process payroll, freight, furniture, paperwork, bank deposits, change orders
  • Maintain records and reports of sales, bank deposits, manage 10-12 employees each shift, monitor customer preferences, daily inventory
  • Paper work had to be correctly filled and filed and bank deposits were concealed and safely delivered to the bank.
  • Make daily bank deposits, weekly schedules, project weekly sales forecast, and conduct daily food and safety checks.
  • Managed ten employees at shift, cash handling/daily bank deposits, inventory, opening and closing procedures, balancing safe.
  • Register, stock, clean, daily paperwork, safe counts, bank deposits, and delegate tasks to team.
  • Assist customers with all rental agreements, Help with bank deposits, offer merchandise in store to all customers.
  • Supervised 13 employees responsible for preparing and mailing invoices, premium notices, bank deposits, automatic payment arrangements.
  • Credit apps, rentals, truck rental, bank deposits, supply ordering, communication with other offices.
  • Opened and closed the establishment, included but not limited to balancing cash drawers and processing bank deposits.
  • Created weekly schedules for employees, made bank deposits, and also worked as a sale's representative.
  • Completed all banking of the business including balancing cash register funds, vaulting, and bank deposits.
  • Handle money, make bank deposits, cleaned empty spaces, made collection calls, inventory,
  • Audited cash registers and made bank deposits (daily) to ensure company's seamless operation.
  • Verified and balanced daily register tills, prepared bank deposits, and balanced daily cash flow.
  • Open and close store daily handle bank deposits stocking/ shipping employee and inventory paper work.
  • Performed many office tasks such as bank deposits, EDI's and Return to Vendors.

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10. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Associate Manager jobs:
  • Directed restaurant staff to ensure maximum guest satisfaction and resolved staffing and personnel conflicts to maintain quality work environment.
  • Provided an excellent degree of quality customer service, consistently rewarded during employment for guest satisfaction.
  • Responded positively to guest inquiries and concerns to ensure complete guest satisfaction and solidify guest relations.
  • Leveraged server productivity during peak periods to maximize guest satisfaction and minimize labor percent.
  • Provided quality customer service, thus earning commendation for guest satisfaction excellence.
  • Revamped server floor station plan increasing seating efficiency and guest satisfaction.
  • Organized schedules and staffing requirements to ensure maximum guest satisfaction.
  • Insured guest satisfaction and superior customer service.
  • Practiced conflict management to ensure guest satisfaction.
  • Monitored food quality and guest satisfaction.
  • Mastered managing payroll at an absolute minimum while keeping employee morale high, making a massive impact on guest satisfaction scores.
  • Managed staff of 100 to 125 employees, emphasizing 100% guest satisfaction, food quality and cost controls.
  • Motivated and coached employees via in-house training and incentive plans; resulting in increased guest satisfaction and staff retention.
  • Maximized profit through food, labor and supplies control while ensuring 100% guest satisfaction and operational excellence.
  • Manage employee training and oversee employee performance to ensure member and guest satisfaction is met and exceeded.
  • Established implementation and training of new platforms within restaurant to improve guest loyalty and overall guest satisfaction.
  • Maintained high guest satisfaction ratings through staff coaching and a high level of personal service.
  • Ensured guest satisfaction remained high by engaging with them throughout the entire experience at Cracker Barrel
  • Manage cost control standards while maintaining high quality, presentation, and guest satisfaction.
  • Maintain the store's employee satisfaction, guest satisfaction, and overall profitability.

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11. Company Policies

high Demand
Here's how Company Policies is used in Associate Manager jobs:
  • Tasked with overseeing on-site construction and facility renovations, scheduling employee and corporate events in accordance with company policies and guidelines.
  • Ensured all agents adhered to company policies and remained up-to-date on continuing education credits.
  • Monitor overall job performance to ensure accuracy and adherence to company policies and procedures.
  • Established employee accountability that was directly reflected within company policies and procedures.
  • Implemented company directives and programs for visual merchandising and all company policies.
  • Participate in administering company policies and developing long-range goals and objectives.
  • Protect company assets through enforcement of company policies
  • Confirmed adherence to company policies and procedures.
  • Coach Management in effective work environment and People practices for high performance and guide employees through the company policies and procedures.
  • Served as a resource to provide guidance to Management and Associates on associate relation issues, contract interpretation and company policies.
  • Maintained the integrity of the company policies and procedures to adhere to the Fair Debt Collection Practice (FDCPA).
  • Assisted in hiring, developing, and monitoring store personnel while assuring all company policies and procedures were being followed.
  • Ensured new hire paperwork was in compliance with company policies and procedures, including the employment authorization process.
  • Anticipate issues and act to ensure documents are processed efficiently and in accordance with company policies and guidelines.
  • Assist with phone reservations while also breaking down rental agreements explaining company policies and transactions by the renter.
  • Address both internal and external escalations while finding resolutions within the guidelines of the company policies and procedures.
  • Used support documents to ensure proper vendor payments of materials in accordance with company policies and procedures.
  • Hired and trained 60-70 new team members in company policies, processes, and customer service standards.
  • Coach and train associates on customer service expectations, shrink awareness, store standards and company policies.
  • Ensured compliance with employment law, safety regulations and all company policies and procedures during my shifts.

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12. Company Standards

high Demand
Here's how Company Standards is used in Associate Manager jobs:
  • Delegated responsibilities among associates, collaborating on a daily basis priorities and maintenance of company standards.
  • Worked closely with General Manager in executing company standards and updates in visual and operational aspects.
  • Managed and troubleshooting equipment repairs and related paperwork by following company standards for reporting maintenance problems.
  • Maintain proper and timely merchandising according to company standards and brand image requirements.
  • Maintain store appearance, merchandise presentation and visual merchandising to company standards.
  • Completed all merchandising and replenishment in accordance with company standards.
  • Designed and developed integration test cases according to company standards.
  • Maintained company standards via safety controls and cost monitoring.
  • Increased top and bottom line sales, controlled supply costs and managed labor to maintain the company standards of 19%.
  • Write employee schedules, complete various inspections, conduct staff meetings and held staff and fellow managers accountable to company standards
  • Reviewed and create Performance Test strategy, Test scenarios, Test Estimation, and Test plan based on company standards.
  • Train and coach team to company standards, recruit and retain staff for business needs well as discretionary services and.
  • Maintained merchandising standards by ensuring that all Plano-grams, signing, recovery, and seasonal sets meet company standards.
  • Shift management of a franchise restaurant, included maintaining all critical requirements according to DHEC and company standards.
  • Ensured compliance of all company standards including merchandising, customer service, and overall customer experience.
  • Inspect overall appearance and condition of kitchen and quality of food for compliance with company standards.
  • Coached MIT's on all aspects of safety, sanitation, company standards and administrative policies.
  • Hired and trained a new staff, ensuring store achieved company standards on organization and merchandising.
  • Maintained company standards, improve customer service, increase store sales, store productivity and profitability.
  • Schedule, budget control, and training staff to ensure company standards are consistently being met.

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13. Staff Members

high Demand
Here's how Staff Members is used in Associate Manager jobs:
  • Directed performance evaluations, individual development plans and provided continuous positive and developmental feedback to staff members.
  • Provide customer service, manage monetary procedures, complete inventories and ensure quality service among staff members
  • Interview prospective staff members and make hiring recommendations regarding their potential employment with agency.
  • Coordinated schedules, supervised and trained staff members to ensure maximum customer satisfaction.
  • Coached and provided developmental opportunities for staff members.
  • Implemented progressive discipline with difficult staff members.
  • Provide a clear training plan for all staff members to ensure safety, regulatory compliance, employee development and career opportunity.
  • Assist new managers and other staff members in becoming familiar with company policies and procedures and other projects as needed.
  • Developed and supported on site ERP/MRP training to Manufacturing and Production Planning and Inventory Control (PPIC) staff members.
  • Trained managers and staff members on merchandising and visual presentation strategies, leading to increased sales and advancing team members.
  • Schedule and oversee any staff meeting within the store between hourly associates, store management, and district staff members.
  • Maintained a team-oriented environment where all staff members were encouraged and empowered to achieve at their highest level.
  • Provided training assistance to three new staff members regarding sales strategies, corporate software, and customer service.
  • Led recruiting, staffing, scheduling, training, and evaluation of more than 100 staff members.
  • Monitor daily, weekly, monthly sales results with Store Manager and communicate to staff members.
  • Trained new staff members to be able to help the store reach its daily sales plan.
  • Trained multiple new staff members on a daily basis on operations, policies, and cleanliness.
  • Managed and guided 20 to 30 staff members to assure proper business flow and safety.
  • Supervised 25 staff members, resolved conflicts; ensured quality of service and guest satisfaction.
  • Supported store manager by helping recruit, develop, motivate and manage staff members.

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14. Customer Complaints

high Demand
Here's how Customer Complaints is used in Associate Manager jobs:
  • Monitored and analyzed quality data, including customer complaints, root-cause analysis, product feedback, and customer satisfaction ratings.
  • Provided daily customer service standards/methods; communication with clients; problem solving customer complaints effectively and efficiently.
  • Designed and implemented an Intranet-based application to process all incoming customer complaints more efficiently.
  • Investigated customer complaints to determine if the sales staff committed any fraudulent activity.
  • Implemented a quality assurance process aimed at reducing customer complaints.
  • Exercise significant problem solving abilities to swiftly resolve customer complaints.
  • Resolved customer complaints in a professional and timely fashion.
  • Provided face-to-face customer service and resolved customer complaints.
  • Handled customer complaints and ensured satisfaction was attained.
  • Analyze customer complaints and customer satisfaction reports daily.
  • Reduced customer complaints by exceeding customer's expectation.
  • Responded to customer complaints to ensure customer satisfaction.
  • Handled customer complaints and ensured excellent customer service.
  • Resolved customer complaints and recorded daily deposits.
  • Supervised public relations and customer complaints.
  • Manage customer complaints and resolutions.
  • Resolved customer complaints and served food and drinks to patrons while maintaining a clean efficient, friendly bar and restaurant environment.
  • Resolve customer complaints, answered customers' questions on products and services, turnaround time and service level agreements.
  • Worked with several customers at one time, handle customer complaints, handle telephone transactions quickly & courteously.
  • Solved all customer complaints quickly and with empathy so that the customer and my employer remained happy.

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15. Food Cost

average Demand
Here's how Food Cost is used in Associate Manager jobs:
  • Conducted weekly analysis of food and beverage inventory and supplies to facilitate inventory management and food cost control.
  • Developed and Mentored new Product Managers and assisted other restaurants with food cost and organizational issues.
  • Managed supplies, food cost, labor, inventory, cash management and ensured quality standards up held per company policies.
  • Focused on training and scheduling, building sales, while controlling a 14% labor cost and 28% food cost.
  • Prepared weekly food cost and labor cost which directly resulted in forecasting operating cost with a $130K weekly sales target.
  • Manage shift, keep labor and food costs within goal, count inventory, count and deliver deposit to bank.
  • Managed P&L variables within required parameters: inventory control, food cost, repair and maintenance and labor.
  • Managed back-of-house operations including staffing, scheduling, labor costs, food costs, food quality and inventory levels.
  • Prepared mid-month and end of month food inventory to monitor food cost and compiled monthly P&L statement.
  • Coach and develop employees in areas of guest service, food cost controls, service performance and Guest recovery.
  • Maintained a high ranking in profit, food costs, and labor controls throughout a 20+ unit franchise.
  • Supervised all aspects of retail store, maintained inventory controls, supervised kitchen operations and controlled food costs.
  • Monitored and maintained inventory levels and food cost control during assigned shift and completes weekly inventory as needed.
  • Batch ordering and product rotation utilizing First-In-First-Out (FIFO) of products to reduce food costs and waste.
  • Managed 40+ employees, payroll, labor control, food cost, and deposit of all moneys.
  • Controlled food costs by ensuring co-workers were properly trained and followed up by ensuring recipes were used.
  • Improved food cost performance from bottom 20% of company to top 20% of company.
  • Trained assistant managers on how to do food audits and taught how this affected food cost.
  • Control labor, food cost, local health department standards while maintaining golden corral quality standards.
  • Maintained compliance with HACCP tracking, waste control while adhering to mandatory food cost systems.

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16. Human Resources

average Demand
Here's how Human Resources is used in Associate Manager jobs:
  • Plan and execute human resources initiatives including identifying staffing needs and executing recruitment, orientation, training and development programs.
  • Applied previous human resources experience to ensure associates were coached appropriately and company interests were protected.
  • Maximized store's efficiency by proper management of operations and development of human resources practices.
  • Managed Human Resources compliance and Diversity and Inclusion for an organization of approximately 15,000 employees.
  • Interacted with Human Resources in recruiting, interviewing and selecting qualified customer service representatives.
  • Collaborate with Compliance and Human Resources to investigate potential fraud and/or company policy violation.
  • Developed and produced necessary human resources reports to proactively avoid potential issues.
  • Managed compliance for all Company Policy and Human Resources recruitment procedures.
  • Served as Human Resources Representative for department.
  • Handled human resources, interviewing, hiring and terminating employees in compliance with the company's operations manual and state/federal laws.
  • Store manager for two joint store locations with 45 staff members * Managed all departments: Human Resources, Operations and Merchandising
  • Partnered with assigned client organizations to consult on a full spectrum of Human Resources issues within the Eastern Home Office center.
  • Lead effort to document service agreements and create an operating agreement between HR IT, HR Operations, and Human Resources.
  • Control of human resources and partnered with the Employee Training Coordinator, in order to reduce turnover rate and develop staff.
  • General Manager-Baby Gap Outlet (2004- 2006); Manager/Human Resources Pilot Program-Gap Inc. Center (2006-2008); Co-Manager-Banana Republic Factory
  • Assisted Management Team in daily tasks such as but not limited to Safety, Cultural Council, and Human Resources.
  • Spearheaded migration of all Human Resources FOCUS applications from VM/CMS to either MVS/TSO or to PC platform running FOCUS 6.
  • Developed standardized training of contact center staff and partnered with Human Resources to implement clear and concise career development pathways.
  • Led over 150 employees and ensured their training in conjunction with the Human Resources Manager (8 managers).
  • Served as human resources business partner for 300 associates, including manufacturing, engineering, and R&D.

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17. Food Preparation

average Demand
Here's how Food Preparation is used in Associate Manager jobs:
  • Monitored compliance with health regulations regarding food preparation and serving.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility.
  • Trained in all aspects of franchise location operation, food preparation and service, staff and customer relations.
  • Delegated responsibility to ensure guest service standards, menu knowledge, and food preparation goals were met.
  • Monitor food preparation method and portion sizes to ensure that food is prepared and presented well.
  • Supervised food preparation, inventories, prep lists, cooking, safety and sanitation procedures.
  • Trained and certified (ServeSafe) in proper receiving, handling and food preparation.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food.
  • Supervised food preparation, provided excellent customer service, and trained quality staff.
  • Insured guidelines for sanitation, food preparation and customer satisfaction were being met.
  • Managed evening shift food preparation and handled customer service on a daily basis.
  • Monitor food preparation to ensure orders are completed quickly with minimal waste.
  • Coordinated food preparation and catering services for events for 25-600+ guests.
  • Assisted in retail operations, food preparation and guest satisfaction.
  • Trained new workers in all aspects of food preparation.
  • Put up food preparations for employees to follow.
  • Maintained standards of food preparation.
  • cashier, stock, inventory, balance cash tills and deposits, answer telephones, food preparation, and stocking
  • Monitored food preparation methods to ensure that it was prepared and presented in an acceptable manner.
  • Observed and evaluated food preparation and service workers * Collected and balanced cash receipts, prepared deposits

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18. Product Knowledge

average Demand
Here's how Product Knowledge is used in Associate Manager jobs:
  • Answered phones and responded to customer inquiries, in addition to maintaining product knowledge for successful storage and storage product rental/sales.
  • Train new hire associates on register and product knowledge, set clear goals on sales of the jockey real fit bra.
  • Surpass sales goals through demonstration of product knowledge, merchandising and sales techniques, and an elevated level of guest service.
  • Prepared and executed monthly floor set changes while educating the team with product knowledge, trends, and visual standards.
  • Interviewed and made hiring recommendations; facilitated staff training programs addressing product knowledge, customer service and selling skills.
  • Execute updates in visual displays, inventory management, supply ordering, analyze product reports, product knowledge training.
  • Hire, train, develop and manage staff to ensure they provide exceptional guest service and accurate product knowledge.
  • Train new talent in compliance with company objectives while providing continuous learning on meaningful clientele servicing and product knowledge.
  • Developed a large personal customer base through excellent sales ability, thorough product knowledge and superior customer service.
  • Implement training programs to ensure staff is trained in product knowledge, customer service, and selling skills.
  • Ensured proper training on product knowledge for staff to gain store improvement on sales by 15%.
  • Observed, coached, and gave feedback to 30+ sales associates in selling behaviors and product knowledge.
  • Maintained product knowledge and effective selling skills in order to influence 120K+ clients over 6 year period.
  • Coordinate daily activities of sales staff while maintaining a high level of professionalism and product knowledge.
  • Managed the training of all new associates including sales, customer service, and product knowledge.
  • Train, develop and manage staff to ensure they promote quality Guest Service and product knowledge.
  • Trained new hire associates on inventory management system, product knowledge, and checkout register transactions.
  • Developed training regimens for sales associates through unique coaching techniques on product knowledge and clientele development.
  • Motivated and scheduled staff meetings based on product knowledge and strategic goals to increase product business.
  • Develop product knowledge skills and remain aware of current collections that are in-store and on-line.

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19. POS

average Demand
Here's how POS is used in Associate Manager jobs:
  • Demonstrated exceptional commitment to driving increased business and creating a positive, friendly atmosphere to facilitate employee and customer retention.
  • Facilitated requirement gathering for project initiatives and stakeholder requirement and scope meetings as well as management of project proposal reviews.
  • Analyzed existing Branch replenishment model and proposed new variables, utilizing existing ones appropriately Manager for VAT implementation.
  • Handled performance evaluations, providing feedback to encourage and foster team cohesiveness and a positive work environment.
  • Assisted managers to ensure safety, verified deposits and followed standard operating procedures for openings and closings
  • Supervised and coached Customer Service Representatives to insure a positive customer experience while achieving sales goals.
  • Formed relationships with customers to provide excellent customer service and created a positive shopping experience.
  • Handled day-to-day administrative responsibilities such as sales reports, cash deposits, and policy enforcement.
  • Participate in business growth initiatives by supporting capture strategy, proposal development and phase-in/transition activity.
  • Revitalized the restaurant and created a positive late-night reputation by increasing customer service standards.
  • Conducted consumer and brand analyses to position Turner properties and guide advertiser marketing initiatives.
  • Created equipment upgrade proposals, balancing faculty and curriculum requirements within campus budget.
  • Computed, assessed, and composed essential financial performance documentation for store location.
  • Earned promotion to management position for this locally owned lumber retail business.
  • Provided positive company image by providing friendly and efficient service to customers.
  • Maintained and organized company safe deposit box, inventory stock and replenishment.
  • Maintained Inventory and POS software to ensure effective operations and financial reporting
  • Prepared responses to executive correspondence regarding possible openings in HR/Finance organizations.
  • Managed and supervised individuals while maintaining a high-energy, positive environment.
  • Assumed responsibility for opening/closing procedures including safe funds and bank deposits.

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20. Performance Reviews

average Demand
Here's how Performance Reviews is used in Associate Manager jobs:
  • Coordinated training and development of sales staff and conducted periodic performance reviews.
  • Provided annual performance reviews and individual development programs for assistant management team.
  • Manage team's performance reviews and negotiated approximately 50 non-exempt increases.
  • Performed quarterly and yearly performance reviews and staff development objectives.
  • Conducted annual performance reviews and resolved escalated customer issues.
  • Performed annual performance reviews and budgetary assessments.
  • Prepared and administered Brand Associates performance reviews.
  • Attended management meetings, provided input on budgeting, resourcing, standard operating procedures, performance reviews, and departmental needs.
  • Experienced in interviewing, recruiting, conducting orientations for new hires, organizing performance reviews, and disciplinary action if needed.
  • Conducted employee performance reviews, provided coaching and counseling, ensured adequate staff, conducted staff meetings, and managed projects.
  • Manage and mentor junior staff, prepare performance evaluations on direct report staff, review performance reviews of indirect report staff.
  • Recruited and hired new management and associates; handled associate personnel matters including performance reviews, evaluations, and payroll procedures.
  • Supervised 70 employees to which included performing payroll functions, hiring, training, performance reviews and scheduling.
  • Conducted personnel tasks including interviews, hiring of employees, employee counseling, terminations and performance reviews.
  • Administered payroll, handled deposits, scheduling and goal setting for staff as well as performance reviews.
  • Managed work plan, training plan, and performance reviews for junior managers and summer intern.
  • Handled recruiting functions, including reviewing applications, conducting on-site interviews, hiring and performance reviews.
  • Write schedules weekly administer all performance reviews set up interviews and hire the best team possible.
  • Managed 50 team members including hiring/firing, scheduling, performance reviews, and payroll.
  • Assist with the hiring and performance reviews of our referees and other employees.

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21. New Associates

average Demand
Here's how New Associates is used in Associate Manager jobs:
  • Trained and managed new associates and achieved significant improvements in their productivity.
  • Performed managerial skills including hiring and training new associates.
  • Trained new associates while maintaining responsibilities as manager.
  • Manage the sales team by monitoring sales, increasing incentives, tracking progress, training new associates, and controlling losses.
  • Train new associates, managing security accounts as well as authorizing new security accounts and handling all other tasks as assigned.
  • Developed several new systems for tracking training completions to ensure all new associates are receiving the best training possible.
  • Directed front desk by scheduling/covering shifts, holding meetings, maintaining inventory, and training new associates.
  • Initiated an effective boarding system which helped ensure paperwork compliance and a welcoming start to new associates.
  • Recruited, interviewed and trained new associates on store policies, product and customer service.
  • Supervised, delegated, educated and developed the roles of new associates and developing in-charges.
  • Trained and mentored new associates from their hiring to the completion of their training.
  • Led all recruiting efforts, responsible for selection and orientation for all new associates.
  • Train new associates on proper store procedures and ensuring that they meet company standards.
  • Train new associates for the Atlanta market and execute education for current associates.
  • Trained new Associates in safe and sanitary stocking procedures, calling and zoning.
  • Led all recruiting, interviewing, training and hiring of new associates.
  • Provided new associates with excellent training, while facilitating the on-boarding process.
  • Train new associates in necessary areas as they become team members.
  • Trained new associates to the company processes and knowledge of product.
  • Assist store management in the orientation and training of new associates.

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22. Inventory Management

average Demand
Here's how Inventory Management is used in Associate Manager jobs:
  • Worked with 32 Kellogg facilities to develop tactical plans for material ordering and inventory management.
  • Operations-Processed returns, mobile trade-ins, and supply orders; inventory management and daily paperwork.
  • Perform administrative duties - scheduling, supply ordering, cash management and inventory management.
  • Communicated effectively with co-managers Inventory Management Encouraged open communication with fellow managers.
  • Streamlined inventory management, leading to efficient delivery of new products.
  • Assisted Distribution Manager in daily operation and inventory management.
  • Performed daily inventory management of all salable goods.
  • Led design and implementation of inventory management systems.
  • Conduct random inventory audit for proper inventory management.
  • Assist in store operations and inventory management.
  • Maintained the highest standards of inventory management.
  • Implemented Information systems for inventory management.
  • Maximize store profits through inventory management.
  • Support Store Manager on Inventory management.
  • Executed inventory management and control.
  • Managed operations with a team of 4 associate managers to, directing inventory management, customer service, and scheduling functions.
  • Inventory management, warranty writing, supervise employees and work with customers to find solutions to problems with their equipment.
  • Manage day-to-day operations within the store (opening/closing, customer assistance, deliveries, inventory management, battery installation).
  • Collaborated with store managers in the areas of risk management, physical security, store cash controls and inventory management.
  • Maintained inventory management; order and maintain supplies for all areas, reconcile monies daily and secure nightly deposits.

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23. Customer Relations

average Demand
Here's how Customer Relations is used in Associate Manager jobs:
  • Develop and manage customer relations to maximize service satisfaction, promote goodwill and generate repeat/referral business that contributes to sales growth.
  • Demonstrated skills accommodating private parties credited with high degree of diplomacy resolving problems without sacrificing customer relations.
  • Provide direct support in managing day-to-day operations, including sales reports, merchandising and customer relations.
  • Developed customer relationships through effective communication, ensuring patrons health and nutrition goals were properly met.
  • Maintained customer relations and enhance community relations through coordination of team nights and community demonstrations.
  • Managed operational progress and customer relations in daily floor operations to meet sales objectives.
  • Gained excellence in customer relations, managerial organization, and task execution.
  • Developed new customer relationships and interacted with existing customers to increase sales.
  • Cultivated long-term customer relationships while also elevating the customer satisfaction index.
  • Demonstrated exceptional time management, problem solving and customer relations skills.
  • Increased retail sales through excellent customer relations and successful up-selling.
  • Co-supervised sales, customer relations, invoicing and warehouse inventory.
  • Develop customer relationships, maintaining contact between store visits.
  • Managed customer relations efficiently and in a timely matter.
  • Developed a successful clientele program to build customer relations.
  • Enacted policies and procedures for maximizing good customer relations.
  • Build lasting customer relationships through exceptional customer service.
  • Served as focal point for customer relationship management.
  • Developed customer relationships and generated referral business.
  • Demonstrated strong customer relationship and interfacing skills.

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24. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Associate Manager jobs:
  • Managed theater content systems and monitored them to ensure compliance with corporate directives while also providing superior customer service.
  • Perform training & orientation of new housekeeping staff and monitor their performance closely to ensure compliance with hotel standards.
  • Conduct suitable assurance testing to ensure compliance with controls policies and procedures (SOX, etc.).
  • Validated the CALA process used for import/export declarations to ensure compliance with World Trade Organization customs regulations.
  • Developed and monitored assigned contracts and grants to ensure compliance with federal and state guidelines.
  • Proofread/edited product labels to ensure compliance with FDA and EPA regulations and Regulatory standards.
  • Trained and supervised store employees to ensure compliance of all company policies and procedures.
  • Co-managed a team of 8 employees to ensure compliance with company policies and procedures.
  • Perform weekly and monthly audits to ensure compliance with company policy and procedure.
  • Managed and developed processes to ensure compliance for the billing and collection agreements.
  • Performed risk assessments to ensure compliance with company's policies and procedures.
  • Evaluate all working of formal staff and ensure compliance to all timescales.
  • Reviewed and implemented changes in closing procedures to ensure compliance to Sarbanes-Oxley.
  • Monitor settlement instructions to ensure compliance with banking laws and regulations.
  • Conducted file audits, monitored customer surveys to ensure compliance.
  • Maintained personnel files to ensure compliance.
  • Assess quality system processes to ensure compliance with 21 CFR 210, 211, and 820.
  • Created and maintained laboratory instrument SOPs to ensure compliance with global regulatory standards.
  • Oversee employee workflow in fort and back of house to ensure compliance with policies, regulations, and food safety adherence.
  • Worked to ensure compliance with the Hertz Local Edition Internal Control Checklist Increased sales to meet and exceed goals

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25. High Volume

average Demand
Here's how High Volume is used in Associate Manager jobs:
  • Demonstrated ownership and role-modeled fundamental daily activities that resulted in maximizing business opportunity and operating a well-run high volume store.
  • Worked directly with store manager and district manager to effectively manage high volume clothing retailer.
  • Conducted high volume transaction analysis and issued compliance recommendations.
  • Recruit, develop, and lead a staff of over 12 employees in a fast paced, high volume work environment.
  • Detail management of high volume store with sales in excess of $15 million for national chain of 48 stores.
  • Handled all brewing operations for both high volume stores; beer sales accounted for 11-13% of weekly restaurant sales.
  • Manage the process including quality, volume/production forecasting, individual and team productivity in a high volume call center.
  • Provided a full service single point of contact to a high volume sampling field based sales forces.
  • Managed and directed employees in times of high volume to ensure quality customer service was being met.
  • Managed up to 40 employees and 8 team and shift leaders in high volume full service restaurant.
  • Performed all facets of facility and asset management in high volume fresh seafood and specialty restaurant.
  • Copy & Print Depot - Manage all functions of a high volume copy and print center.
  • Worked as part of a three person team to manage a high volume fashion resale store.
  • Managed 30 employees & eligibility teams for all lines of business in a high volume environment.
  • Acted as a go-to person for store manager support and assistance during high volumes.
  • Controlled labor and production in high volume unit grossing $6.5 million per year.
  • Managed Front and Back of the house operations in a high volume buffet setting.
  • Managed Foundation database and improved processing and tracking of high volume of grant requests.
  • Maintain/exceed store goal in a high volume location where competitive sales are essential.
  • Co-managed high volume store, contributed to increase in sales during management position.

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26. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Associate Manager jobs:
  • Created and managed weekly schedules for management and associates within the given budgeting parameters.
  • Monitored weekly schedules and adjusted staffing levels to budgeted or appropriate labor percentages.
  • Prepared weekly schedules for 10-20 employees based on budget requirements and adjusted payroll coverage accordingly with various sales volume levels.
  • Assist in the development and implementation of weekly schedules to assure appropriate staffing levels according to set payroll budgets.
  • Manage crew during normal business hours- Count registers and due daily reports and banking- Complete product orders- Complete weekly schedules
  • Prepared and reviewed all branch employees' weekly schedules to ensure branch is properly staffed for the work week.
  • Created weekly schedules for the host, server, and kitchen staff while maintaining labor levels.
  • Ordered supplies, delegated employees, wrote weekly schedules, took inventory, managed/counted money.
  • Managed the weekly schedules/rotations of 10 employees and recruited seasonal workers as supplemental staff.
  • Create employees' weekly schedules to accommodate holidays and business increase/decrease based on promotions.
  • Plan weekly schedules to meet business volume and comply with store's budget.
  • Budgeted weekly schedules for staff of fifteen based upon planned revenue.
  • Complete weekly schedules and ensures Smart Scheduling Standards are consistently upheld.
  • Maintain employee personnel files, communication logs, and weekly schedules.
  • Make weekly schedules for crews of up to thirty people.
  • Create weekly schedules to labor needs and within payroll budget.
  • Organize and handle daily sales reports and weekly schedules.
  • Make weekly schedules for all shifts in the warehouse.
  • Set weekly schedules and verified employee time sheets.
  • Created and managed weekly schedules for 15-20 employees.

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27. Key Performance Indicators

average Demand
Here's how Key Performance Indicators is used in Associate Manager jobs:
  • Worked cohesively with store manager to drive key performance indicators, Quarterback segments, and company mandated initiatives.
  • Designed a comprehensive launch tracker and identified key performance indicators to evaluate the competitive launch performance.
  • Deliver financial results based on key performance indicators.
  • Deliver Proof of Concept (POC's), with a complete analysis of key performance indicators (KPI's).
  • Sell the T-Mobiles merchandise, deliver financial results based on key performance indicators, and focus on customer service.
  • Measured and monitored the quality and accuracy of service provided by agents, as set by key performance indicators.
  • Implemented adjustments by coaching sales associates in key performance indicators needing improvement which resulted in an increase of sales.
  • Develop and manage SOP s, controlled documents and Key Performance Indicators (KPI s).
  • Focused on Key Performance Indicators (KPI) while teaching selling techniques with advanced sales tactics.
  • Set Key Performance Indicators and tracked that the targets were achieved.
  • Drive growth in all major metrics to achieve key performance indicators.
  • Boosted Key Performance Indicators by leading team on relationship building.
  • Generated and reviewed protocols, analyzed key performance indicators, resolved nonconformances, and generated technical reports.
  • Delivered consistent top quartile results in P&L management and key performance indicators.
  • Monitor, manage, confirm, and report Key Performance Indicators (KPIs).
  • Maintain corporate standards for key performance indicators (i.e.

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28. Data Entry

average Demand
Here's how Data Entry is used in Associate Manager jobs:
  • Prepared questionnaires, industry periodicals and various financial research materials for comparison/updates for data entry.
  • Order Processing Management- oversaw data entry operations of customer orders.
  • Provide data entry for payment transactions to include cash, charge, check and gift certificates.
  • Assisted with data entry of legal documents for the auctioneer and cutting locks from units.
  • Handled back-office duties including shift delegation, inventory and payroll controls, and data entry.
  • Assisted with administrative functions such as file maintenance, data entry and business documentation.
  • Managed data entry work group and provided educational development for three supporting clerks.
  • Ensured accuracy of customer sales records through detailed and complete data entry.
  • Maintain inventory, customer data entry, updating goals, and manage files
  • Use data software to input the movie inquires and data entry.
  • Represented data entry unit on the company's staff council.
  • Answer multi-lined phones, data entry, Received mail.
  • Received customer orders Disbursed and received cash for merchandise purchases Organized and completed data entry for inventory purposes
  • Managed shifts Maintained cleanliness of facility Inventory/data entry

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29. Store Opening

average Demand
Here's how Store Opening is used in Associate Manager jobs:
  • Store opening and closing procedures including deposits.
  • Coordinated new store opening including floor plans, new merchandise processing, floor sets, visual set ups, and staffing.
  • Helped with staff scheduling, budgetary issues, and ensuring that store openings and closings went by the book.
  • Invited regularly to participate in new store openings, corporate line previews, and concept store new line installations.
  • Performed store opening and closing procedures (balancing cash drawers, banking, daily sales reports, etc.)
  • Assisted as a team lead in multitude of new store openings throughout the upper Midwest Region.
  • Asked to join store opening team, opened new stores in Bethesda MD and Orlando Fl.
  • Managed weekly schedules, store opening / closing, account records and regular staff meetings !
  • Performed store opening and closing duties, including selling transactions, and maintain cleanliness.
  • Recruited, hired, trained, staff of 25 for new store opening.
  • Assist in new store openings and Managed other stores in district as needed.
  • Go to visual merchandiser for district assisting in many new store openings.
  • Promoted to new store opening at Wellington Mall, Palm Beach County.
  • Help with store openings and closings, assist with new software training.
  • Ensured the efficiency and accuracy of store opening and closing procedures.
  • Achieved shrink goal for new store opening for fiscal year 2011.
  • Coordinate new store openings, and/or closing of existing locations.
  • Assisted in new store opening and hired qualified associates.
  • Worked in multiple locations, including two store openings.
  • Participated in new store openings in Portland and Aspen.

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30. Risk Management

low Demand
Here's how Risk Management is used in Associate Manager jobs:
  • Configured, tested and maintained all risk management infrastructure including building price curves, volatility surfaces and correlation matrices.
  • Commended for proactively identifying process gaps and remedies to simplify clinical operations and initiate better risk management strategies.
  • Supported transformation activities across planning, deployment, risk management, process redesign and systems integration.
  • Developed and implemented solutions that address strategic, risk management, operational and technology business issues.
  • Participated in 240 hours in corporate management, financial modeling, risk management and valuation training
  • Performed internal control reviews and led cost reduction and risk management initiatives for consulting clients
  • Led dynamic initiatives, including front-to-back end process integration and risk management.
  • Identified problems and solutions concerning inventory, risk management.
  • Performed risk management and mitigation planning for ongoing projects.
  • Developed and executed the Quality Risk Management program.
  • Improved the Risk Management process by introducing concepts of quantitative risk management along with project level & program level risk metrics.
  • Worked with Risk Management to create the process and procedures to managed and audit insurance compliance for the Global team.
  • Managed the parenting hierarchy process crucial to Credit Risk Exposure Reporting for the Asset Liability and Risk Management Business Partner.
  • Manage and lead credit risk management process for Kraft's entire customer base totaling over $1B in receivables monthly.
  • Managed policy, regulatory compliance requirements such as KYC, Customer Due diligence, Operational Risk Management and Audit.
  • Work closely with the Risk Management function to close out risks and minimize impact on business.
  • Project recognized by the CEO for best practice utilization in project management and risk management.
  • Led consumer strategy and risk management for all Millstone and some Folgers initiatives.
  • Worked with the Audit and Risk Management teams to provide evidence to DOJ.
  • Helped improve company efficiency, risk management and client experience.

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31. Performance Management

low Demand
Here's how Performance Management is used in Associate Manager jobs:
  • Delivered and developed quarterly training for new store managers on associate relations, performance management, harassment, and proper documentation.
  • Provided effectual support in overseeing performance management systems and writing effective evaluations; and responding to work deficiencies.
  • Full supervisory responsibility for the department including hiring, coaching and development of staff, and performance management.
  • Recognized as a mentor and coach for new managers with Performance Management process and Management/Leadership skills.
  • Trained department managers on conflict resolution, sexual harassment, performance management and performance counseling.
  • Direct and indirect leadership and performance management of 18 manufacturing and support personnel.
  • Utilized performance management tools to evaluate progress in achieving individual and team objectives.
  • Promoted 3 part-time associates to full-time positions through performance management and development courses.
  • Coached management team in all areas of performance management, communications and facilitation
  • Full responsibility for hiring, performance management, coaching and development.
  • Develop associates by analyzing and monitoring performance management process.
  • Manage employee relations and oversee performance management.
  • Handled all on site Human Resource functions including interviewing, hiring, performance management and evaluations, and payroll administration.
  • Team Leadership & Performance Management: Managed, trained, coached, and developed up to 50 employees.
  • Coached managers through performance management issues: delivery of feedback, individual development plans, and terminations.
  • Experience in operational, financial and performance management, having managed site profit and loss.
  • Act as HR liaison to the clients during Annual Performance Management review.
  • Conducted training classes on employment law, sexual harassment & performance management.
  • Coach managers and employees through the performance management process.
  • Managed the annual goal-setting and performance management processes, allowing for global scalability through the implementation of SuccessFactors.

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32. Action Plans

low Demand
Here's how Action Plans is used in Associate Manager jobs:
  • Identify training needs of individual team members and execute development action plans accordingly.
  • Created quarterly action plans to effectively monitor progress and track goal initiatives.
  • Developed and managed preventive action plans on Labor Relations activity.
  • Prepared and completed action plans to meet operational objectives.
  • Formulated action plans to support missed-call management metrics.
  • Identified gaps and implemented corrective action/preventative action plans.
  • Complete periodic operational audits and action plans.
  • Worked with hiring managers to determine action plans around hiring needs, recruited and created a talent pool of qualified applicants.
  • Worked closely with the Management Team to develop individual action plans to foster growth and further Customer Service Representative's development.
  • Reinforced work unit processes so they were compliant with regulatory requirements and implemented action plans to correct deficiencies as needed.
  • Coordinated with upper management on all action plans, including any verbal or written documentation up to and including termination.
  • Worked closely with the leadership teams to develop action plans to address issues raised in the Employer of Choice surveys.
  • Employed and followed the metrics of student enrollment and action plans to achieve student enrollment goals each quarter.
  • Create action plans to reduce shrink/increase awareness at store level, increase sales, and increase survey scores.
  • Implemented various action plans to ensure proper testing of these controls based on risk level and IT dependency.
  • Execute day to day action plans to ensure effective and efficient store operation in 5 million dollar store.
  • Based on the results and behaviors create action plans that will develop them to the next level.
  • Executed the day-to-day action plans developed by the leadership team to establish effective and efficient store operation.
  • Presented analysis, action plans, productivity levels, and liquidation results to the Department Director.
  • Presented a weekly break report to the directors highlighting aged breaks and action plans for resolution.

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33. Labor Costs

low Demand
Here's how Labor Costs is used in Associate Manager jobs:
  • Controlled labor costs within budgetary guidelines.
  • Delivered an annual $19K decreased labor costs by transitioning the freight forwarder business from customer service to external freight forwarders.
  • Repeated success driving both FOH and BOH team members to deliver an excellent dining experience while also controlling for labor costs.
  • Reduced labor costs from 26% to 17.9% while maintaining a 16% average for over a 6-month period.
  • Managed labor costs causing store to lead district in labor efficiency on a weekly, monthly, and quarterly basis.
  • Completed and reviewed scheduling for the entire FOH staff to ensure proper staffing levels at to maintain labor costs.
  • Projected, calculated and maintained low labor costs to increase company profit yet provide excellent customer service.
  • Averaged less than 17% hourly labor costs during my time as head of this department.
  • Improved productivity by creating instruction methods for skill groups, reducing food and labor costs.
  • Performed budget control for all food and liquor costs as well as labor costs.
  • Managed payroll to ensure labor costs did not exceed 40% of revenue.
  • Manage labor costs and assist in the hiring process and scheduling preparation.
  • Optimize profits by controlling food and labor costs on an hourly basis.
  • Decreased excess cost by balancing inventory and labor costs against projected sales.
  • Maintained minute-to-minute awareness and control over food and labor costs vs. revenues.
  • Lowered labor costs 5% by strategic staffing at or below budget.
  • Led a staff of 35+ employees while maintaining labor costs.
  • Controlled labor costs by closely monitoring the daily throughput.
  • Monitored and controlled daily food and labor costs.
  • Utilize skills to control food and labor costs.

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34. Weekly Inventory

low Demand
Here's how Weekly Inventory is used in Associate Manager jobs:
  • Maintained weekly inventory counts and ensured proper closing of inventory periods.
  • Prepared weekly inventory orders for submission to product distributors.
  • Performed weekly inventory to maintain appropriate inventory levels.
  • Performed daily and weekly inventory.
  • Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of liquor, beer, and small wares.
  • Set up displays; merchandising and store signage; prepared store for audits and handled weekly inventory.
  • Headed weekly inventory control variance under 1.5% resulting in quarterly bonuses for job performance.
  • Prepared weekly inventory reports, weekly associate schedules, and submitted them to supervisor.
  • Experience with weekly inventory to analyze and adjust problems with food and liquor cost.
  • Assist GM with weekly inventory, weekly numbers and P & L statements.
  • Conducted weekly inventory of restaurant supplies and ordering food on a daily.
  • Created weekly inventory request lists based on needs of the business.
  • Count nightly inventory and assist with weekly inventory and receiving shipments.
  • Managed weekly schedules, weekly inventory and truck orders.
  • Do weekly inventory and order products to increase sales.
  • Conduct weekly inventory and payroll when given the assignment.
  • Conducted a bi-weekly inventory and controlled bar costs.
  • Conducted weekly inventory of departments in club.
  • Helped perform weekly inventory counts.
  • Address and resolve client grievances in a timely manner- Input and analyze weekly inventory for accuracy- Ensure employees follow policies and procedures

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35. Direct Reports

low Demand
Here's how Direct Reports is used in Associate Manager jobs:
  • Promoted to Associate Manager and Associate Director with direct reports accountable for retirement tax reporting applications.
  • Developed and motivated direct reports to achieve and surpass departmental expectations.
  • Complete annual performance evaluations and compensation recommendations for direct reports.
  • Completed performance evaluations for all direct reports.
  • Supervised and coached direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
  • Coached and mentored two direct reports to support the day-to-day business needs of the Worldwide HQ Document Management department.
  • Coached and mentored sales team of well over 100 with 6 direct reports that included Assistants and Associate Managers.
  • Tracked and logged issues/bugs, and assigned tasks to direct reports, project team members, and consultants.
  • Allocated resources and responsibilities across the team to deliver results and develop team members; 3-5 direct reports.
  • Communicated solutions, successes, and opportunities to direct reports and upper level Manager of customer service.
  • Managed the majority of store personnel with 22 direct reports, which included the overnight freight team.
  • Aligned direct reports annual objectives/goals to meet company goals and wrote performance reviews to recognize the achievements.
  • Prepared performance appraisals, completed time deviation reports, and maintained attendance records for direct reports.
  • Managed 3 direct reports with a staff of 20 sales associates (40 in season).
  • Created training plans for all direct reports, monitored progress, and conducted annual reviews.
  • Hired, trained, managed 45+ direct reports; developing them toward their career goals.
  • Assisted in managing a team of 15 Financial Aid Reps with 7 direct reports.
  • Contributed to the development of peers and direct reports from multiple Under Armour locations.
  • Train and mentor direct reports, continually seeking opportunities for their growth and development.
  • Manage the daily activities of ten direct reports responsible for 1,000 cash items daily.

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36. Annual Sales

low Demand
Here's how Annual Sales is used in Associate Manager jobs:
  • Increased national accounts annual sales from $165k to $1.1M by identifying and cultivating proprietary opportunities with each account.
  • Managed all operational aspects of this local branch of a nationwide chain with annual sales over $5 millions.
  • Worked on the sales team that doubled annual sales with Chrysler from $10 million to $20 million.
  • Managed 90 sales representatives in residential and commercial real estate sales with over $100 million in annual sales.
  • Achieved/exceeded weekly, period, and annual sales, wage budgets, profit budgets, and other targeted goals.
  • Coordinated, scheduled and directed all aspects of an individual restaurant with annual sales of two million dollars.
  • Developed personnel development plans and assisted Sales Agents with goal setting necessary to reach overall annual sales objectives.
  • Co-managed two portfolios (annual sales >$350 million+) of corporate treasury management/investment and credit services.
  • Direct sales and profitability of high-image full service restaurant generating up to $4.5 Million annual sales.
  • Promoted to supervisor of 2 departments responsible for 20 associates and annual sales over $6 million.
  • Assisted in leading a team of 55 associates who drove annual sales of $7+ million annually.
  • Increased catering, service/sales projections adding 50% to over-all annual sales as co-manager.
  • Lead team in achieving $2 million in annual sales.
  • Exceeded daily, monthly, and annual sales plans.
  • Managed the #1 store in the company with annual sales of $26M.
  • Managed business exceeding four million in annual sales Guided team of 115 employees
  • Hired on as Associate Manager Annual Sales Volume: $4+ Million
  • Co-managed store with annual sales of [ ] managed 40 employees.

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37. Phone Calls

low Demand
Here's how Phone Calls is used in Associate Manager jobs:
  • Answered telephone calls and assisted internal and external customers.
  • Trained associates to professionally handle each customer transaction, incoming phone calls, and the close of each sale.
  • Handled inbound and outbound phone calls answering customer inquiries, and resolving issues such as collecting rent due.
  • Create customer loyalty through various methods of communication including phone calls, email, and personal shopping experiences.
  • Followed up on sales activity in the store location by regular visits, emails, phone calls.
  • Answered phone calls, responded to emails, and worked directly with customers and outside vendors.
  • Receive phone calls, take reservations and assist with addressing and resolving restaurant dining floor situations.
  • Inform customers of bank products, provide account status data and handle phone calls.
  • Answered telephones and returned customer phone calls to solve any issues that would arise.
  • Answered phone calls, and provided the necessary information customers were inquiring about.
  • Manage all finances including payroll and inventory, and answer business phone calls.
  • Maintained a pleasant and professional manner while greeting clients and answering phone calls.
  • Scheduled meetings and conferences, up-kept filing system and phone calls.
  • Answered business phone calls and assisted customers with questions and issues.
  • Attended to phone calls and directed them to the proper department.
  • Answer phone calls, direct phones to correct department.
  • Answer telephone calls and assist customers with any questions.
  • Answer all Phone calls and set up Appointments.
  • Respond to emails and return phone calls.
  • Answered phone calls, addressing customer concerns.

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38. Powerpoint

low Demand
Here's how Powerpoint is used in Associate Manager jobs:
  • Created/modified PowerPoint presentations for intern training and conferences.
  • Design, produce and edit PowerPoint presentations for US Marketing and Merchandising teams.
  • Performed everyday task and objectives with Microsoft Word, Excel and PowerPoint.
  • Created and maintained quarterly marketing reports using Excel, PowerPoint and Word.
  • Enhance visual formatting of PowerPoint documents within various design styles.
  • Provide support for MS Office (Word, Excel, PowerPoint, Access, Project)
  • Use of Microsoft programs (Word, Excel, PowerPoint, Outlook).
  • Help create powerPoint presentations used for business development.
  • Created and often presented powerpoint presentations to international Clarins VP's regarding new social media initiatives.
  • Created and compiled Powerpoint presentations to deliver new product development timelines to senior management.
  • Frequent cash handling Supervising other employees Daily inventory Hands on experience with Microsoft Word, Excel, PowerPoint, and Outlook

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39. Weekly Basis

low Demand
Here's how Weekly Basis is used in Associate Manager jobs:
  • Received multiple certificates for Outstanding Customer Experience Leader on a weekly basis.
  • Helped conduct Calibration session for Multi-Million dollar portfolios on a weekly basis.
  • Reported identified legal and compliance risks to the Business Acceptance Committee (CEO and Bank Executives) on a weekly basis.
  • Labor Manager- conduct employee schedule of 110 employees on a weekly basis using our computer labor modules.
  • Reconciled box office coupons on a weekly basis and handled any issues or complaints with existing customers.
  • Prepare, submit and track bank deposits on a weekly basis for review by executive management.
  • Counted cash drawers, made bank deposits, and accounted for inventory on a weekly basis.
  • Updated daily financial budgeting and employee scheduling to be submitted to district director on weekly basis.
  • Managed 7-10 individuals on a daily shift and scheduled 20-30 employees on a weekly basis.
  • Prioritize tasks, plan for and adjust schedules on a daily and weekly basis.
  • Inventory and merchandising control on a weekly basis of shipments ranging from 60-180 cases.
  • Generated sales reports on a daily and weekly basis and participate in sales meetings.
  • Followed directives to design and arrange store displays to attract customers on bi-weekly basis.
  • Create and implement all payroll spreadsheets and monitor store payroll on a weekly basis.
  • Completed mid and end month Numbers which included inventory on weekly basis.
  • Monitored and prepared associate performances reports on a daily and weekly basis.
  • Maintain and update film synopses for customer reference on a weekly basis.
  • Managed budgets on an annual, quarterly, monthly and weekly basis.
  • Approved Time Sheets for permanent and temporary workers on a weekly basis.
  • Adhered to corporate visual guidelines and floor sets on a weekly basis.

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40. Corporate Office

low Demand
Here's how Corporate Office is used in Associate Manager jobs:
  • Processed applicants as Training Manager by conducting interviews, completing required corporate office paperwork, and overseeing in-theater training.
  • Collaborated with local businesses and radio stations to advertise events and administrated daily project status meetings with corporate office.
  • Created art installations in corporate offices and private executive and curated special art exhibits.
  • Maintained relationships with former business partners at corporate offices.
  • Corresponded with corporate officers about theater operations.
  • Reported day-to-day numbers to corporate office, made daily cash deposits, and closed the theater for the night.
  • Deliver services for robust corporate office, including meeting & events, catering, training and metrics for location.
  • Received recognition by the District Manager and corporate office on contribution of my merchandise and leadership skills.
  • Audited all cash flow on a daily basis and made nightly reports to the corporate office.
  • Selected by corporate office to launch the first and only home mortgage center for the country.
  • Created Homeless Services monthly calendars for Corporate Office, Program Participants and Homeless Services team members.
  • Processed all new hire paperwork, closed and transmitted daily information to the corporate office.
  • Administered and participated in sales contests to achieve goals established by the corporate office.
  • Formulated schedules for over 50 to 100 employees coordinating with corporate office.
  • Copied, faxed, and emailed the corporate office with daily reports.
  • Receive and track incoming products from vendors and corporate office.
  • Prepared daily financial reports for submission to the corporate office.
  • Track Daily Sales and report them to the Corporate Office.
  • Prepare spreadsheets and submit to corporate office as needed.
  • Filed petty cash reports and sent to corporate office.

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41. New Merchandise

low Demand
Here's how New Merchandise is used in Associate Manager jobs:
  • Placed orders for new merchandise and imported deliveries into inventory database.
  • Greeted customers, communicated any sales promotions and/or new merchandise.
  • Photograph new merchandise and input into inventory tracking system.
  • Trained team members to use propriety software for ordering merchandise, logging in new merchandise and printing price labels.
  • Received daily shipment and scanned all new merchandise, including censoring, folding and organizing of all units.
  • Suggest new merchandise and invite them to store events/sales in order to capitalize on all potential sale opportunities.
  • Receive and process shipment as new merchandise arrives and while efficiently maintaining stock room order and organization.
  • Design and update business Facebook page with arrival of new merchandise and in-store promotions.
  • Team leader of the Visual Display Team, New Merchandise Team and Promotional Team.
  • Utilized visual merchandising plans to feature new merchandise and promote sales.
  • Executed floor moves regularly upon arrival of new merchandise.
  • Input new merchandise into store inventory system.
  • Unloaded delivery trucks and stocked new merchandise.
  • Planned, coordinated, and oversaw complex projects including new merchandise rollouts and inventories.
  • Followed rollouts on new merchandise, and planograms to increase sales.

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42. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Associate Manager jobs:
  • Coordinated both admission and advancement offices in yearly goals and day-to-day operations.
  • Managed day-to-day operations of multiple labs.
  • Lead and Managed UPS Supply Chain Solutions SPLUS Warehouse management system manages the day-to-day operations of the warehouse or distribution center.
  • Oversee the day-to-day operations of the restaurant and make final decisions on all matters of importance regarding guest service.
  • Managed day-to-day operations of the office: answering busy phone lines, maintaining files and performed all banking.
  • Lead a cross-functional team of people (sales associates, and stock team) and manage day-to-day operations.
  • Assist with all functions of store operations including schedule, freight processing and day-to-day operations as directed.
  • Assisted in the day-to-day operations of the office, including staff, management & accounting issues.
  • Assisted to company manager in the day-to-day operations of the 4 boutiques and 1 online store.
  • Associate Manager responsible for day-to-day operations of a 30 member staff, $3+million store.
  • Worked closely with owner to ensure day-to-day operations aligned with key goals and values.
  • Served as hiring manager and oversaw day-to-day operations of a $4M unit.
  • Supported general manager in all aspects of the day-to-day operations of the store.
  • Managed the day-to-day operations of a 2,400-member health and fitness facility.
  • Managed floor crew employees in training and day-to-day operations.
  • Managed the day-to-day operations of the team.
  • Worked as management team member to direct day-to-day operations with sufficient control to ensure desired corporate profitability.
  • Implemented and developed solid plans to teach our teams Input cooperate managerial skills to help over see day-to-day operations.
  • Assist the Store Manager in the day-to-day operations of running a flagship Tumi location.
  • Managed day-to-day operations of all the theatre box offices.

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43. T-Mobile

low Demand
Here's how T-Mobile is used in Associate Manager jobs:
  • Maintained proper inventory controls, facilitates inventory transactions and maintains compliance with T-Mobile standards.
  • Keep abreast of rapidly evolving T-Mobile technology and competitor initiatives.
  • Service and technical support at highest traffic T-Mobile location in Minnesota
  • Maintained the rapidly evolving T-Mobile technology.
  • Worked with local chamber of commerce to reach out to local business and expand T-Mobile's small business footprint.
  • Managed 30+ employees at a T-Mobile high volume retail store with 2k+ acts per month.
  • Infuse every Sales Rep with serious passion for T-Mobile Products and Mission.
  • Assisted in audit-compliance based on T-Mobile and Verge Mobile standards.
  • Informed representatives on the latest technology on the T-Mobile devices.
  • Conducted positive coaching techniques to motivate the T-Mobile team.
  • Keep abreast of the rapidly evolving T-Mobile technology.
  • Supported the Un-Carrier moves by T-Mobile.
  • Associate Manager for T-Mobile Retail Department.
  • Meet or exceed sales goals for the store Ensures that visual merchandising is appealing to customers while adhering to T-Mobile standards
  • Build pride and recognize and celebrate success in your teammates Keep abreast of the rapidly evolving T-Mobile technology.
  • Sell plans for Boost mobile, Simple Mobile, T-mobile, Page-plus, Lycamobile, H2O mobile.
  • Assure Merchandising compliance and audit guideline are being followed by T-Mobile and Ameritel expectation.
  • Adhere to the T-Mobile brand policy and Uncarrier experience.

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44. Restaurant Operations

low Demand
Here's how Restaurant Operations is used in Associate Manager jobs:
  • Assisted General Manager in daily restaurant operations and achieving planned sales and profit levels.
  • Supervised restaurant staff of approximately 40 employees in all aspects of restaurant operations.
  • Managed restaurant operations; maintained inventory; consistently met budgeted profit goals.
  • Managed restaurant operations, maintained inventory for retail sales and restaurant supplies.
  • Reported and communicated with owner on all matters pertaining to restaurant operations.
  • Trained and supervised employees in daily restaurant operations.
  • Assist general manager in restaurant operations.
  • Manage all aspects of restaurant operations
  • Managed daily restaurant operations and budget administration for high volume, casual dining restaurant with average monthly revenue around $265K.
  • Associate Managers are to assist in the management of the restaurant operations for a specific NEWK's location.
  • Oversee entire restaurant operations, acting as Manager on Duty, in the absence of the General Manager.
  • Assist in the management of the restaurant operations for the NEWK's Eatery in Oxford, MS.
  • Plan and direct all restaurant operations.
  • Learned and performed diverse restaurant operations; trained manager candidates for corporate headquarters.
  • Assisted in managing daily restaurant operations, training/supervising 135 employees, and generating weekly sales increases from $65,000 to [ ]
  • Oversee all areas of restaurant operations including ordering, scheduling, staffing, inventory,service standards and team development.

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45. Special Events

low Demand
Here's how Special Events is used in Associate Manager jobs:
  • Maximized sales by developing and sustaining customer relationships through special events and promotions.
  • Coordinate in store promotions, special events, along with weekly in-store children's activities for various ages.
  • Promoted business growth through marketing by incorporating local artists and writers' book signings and special events.
  • Assisted special events and trade shows that strengthened goals and informed member companies of current information.
  • Managed ASAE & The Center's scholarship program for all meetings and special events.
  • Provide leadership or support where needed for special events, conferences, etc.
  • Supported financial data and processing needs to support special events and program coordinators.
  • Experienced in handling special events, seasonal promotions and new product demonstrations.
  • Assisted in coordination and completion of special events, deliveries, catering.
  • Planned meeting and special events for member companies.
  • Coordinate and plan social functions and special events.
  • Set up and organized all special events.
  • Helped to promote special events and products.
  • Executed special events including Red Carpet.
  • Schedule and prepare special events.
  • Assist sponsors, press, special events talent and other guests of the festival by recommending appropriate lodging through festival providers.
  • Planned and executed special events in the community, such as fashion shows and Friends and Family salesevents.
  • Work with Concessions and Special Events teams to plan and execute promotions in venues (i.e.
  • Exceeded monthly quotas by 20% with special events Increased client base by 15-20% each season
  • Major Accomplishments Created and implemented a client tracking document and system for special events and promotions.

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46. Kronos

low Demand
Here's how Kronos is used in Associate Manager jobs:
  • Utilized the KRONOS system on a daily basis and maintained weekly payroll.
  • Utilized Kronos to accurately administer payroll adjustments and post weekly payroll.
  • Utilize Kronos HMC to source candidates, conduct interviews and complete paperwork for potential internal and external candidates.
  • Update organizational reporter and payroll software of all employment changes in Express HR2 and Kronos.
  • Managed on-boarding and new employee orientation utilizing Kronos, E-verify and I-9 systems.
  • Create new monthly goals for reps based on hours disperse from Kronos.
  • Used Kronos software to submit payroll at end of each week.
  • Processed weekly payroll through ADP and Kronos time management systems.
  • Use of Kronos and PeopleSoft computer programs.
  • Utilize avid knowledge of Microsoft Office, Kronos Workforce Application, and Peoplesoft Application to complete administrative functions.
  • Organized, planned and scheduled movie times and employee schedules through programs Splyce and Kronos.
  • Use Kronos to correct payroll discrepencies, vacations and personal days.
  • Facilitate and audit payroll through employee's availabilities using Kronos.
  • Excel, Microsoft Word, Kronos, ultipro payroll.
  • checked all employee and manager's hours) Inputted employees schedule on work base Kronos Checked inventory (i.e.

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47. Crew Members

low Demand
Here's how Crew Members is used in Associate Manager jobs:
  • Supervised crew members and assigned secondary duties.
  • Trained in all positions* Trained other crew members* Responsible for maintaining the up keep of the store* Assisted with company management visited
  • Lead a team of crew members of 3 to 10 at any given time depending on assigned shift.
  • Managed, trained, monitored and coached crew members, carhops and skating carhops.
  • Worked field assignments to rehab site, hired crew members, managed accounting needs.
  • Maintain labor, food, and paper cost while instructing crew members.
  • Implemented service times and expectations of crew members for each shift.
  • Supervised the everyday running of the store and crew members;.
  • Trained new hires for work as crew members and assistants.
  • Assisted management in training and orientation of crew members.
  • Placed crew members in places that maximized work output.
  • Managed teams of up to 5 crew members.
  • Managed a team of 20-25 crew members.
  • Oversee a full staff of crew members.
  • Managed staff of 30-40 Crew Members.
  • Supervised 8 or more crew members.
  • schedule crew members, manage store, handle deposits and money transactions, handle inventory, provide customer service.
  • United States Energizes Crew Members as a Floor Leader to ensure proper floor coverage.
  • Managed crew members Maintained a clean restaurant.
  • Manage crew members * Conduct daily inventories * Work with customers and handle complaints

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48. Conflict Resolution

low Demand
Here's how Conflict Resolution is used in Associate Manager jobs:
  • Provided counseling to employees and managers, determined appropriate action for conflict resolution, advised on disciplinary action matters.
  • Acted as mediator for associates with managers or co-workers when engaging in conflict resolution or policy clarification.
  • Conduct conflict resolution and investigations, and administered employee discipline per company guidelines and collective bargaining contract.
  • Honed problem-solving skills and exercised conflict resolution procedures among employees and cinema guests.
  • Coached and advised management in conflict resolution and associate relations.
  • Managed conflict resolutions with customers.
  • Supervised a staff of 15, involving training, work flow, quality control, conflict resolution, and review processes.
  • Served as a co-leader for group sessions, including conflict resolution, strengthening social interaction skills and career development.
  • Maintained morale of employees though recruitment, staff selection, training, works scheduling, supervision and conflict resolution.
  • Assist Associate Relations Manager in all activities related to staff training, conflict resolution, and enhancing employee morale.
  • Calm angry clients, repair trust, locate resources for problem/conflict resolution.
  • Utilized good conflict resolution skills to improve customer experience and team performance.
  • Handle conflict resolution with customers and staff on a daily basis.
  • Excelled in maintaining key high-revenue accounts through mediation and conflict resolution.
  • Learned and practiced customer service and conflict resolution skills.
  • Experienced in customer service and employee conflict resolution.
  • Led Customer Service and Front line conflict resolution.
  • Assisted in client conflict resolutions.
  • Accomplished conflict resolution amongst wholesalers and sales diplomatically while recommending solutions.
  • Manage conflict resolution with customers across various socio-economic backgrounds.

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49. GM

low Demand
Here's how GM is used in Associate Manager jobs:
  • Interpret all regulatory and quality requirements for GMP for manufacturing to be compiled into regulatory documents used for manufacturing drug products.
  • Supervised floor moves, preparation of merchandise displays, exercised judgment and discretion in applying merchandising concepts according to established guidelines.
  • Used k-means segmentation and factor analysis to develop physician-level segmentation schemes to support the launch of new pharmaceutical products.
  • Demonstrated good judgment and discretion while solving problems and making decisions regarding compensation, hiring recommendations and policy interpretation.
  • Approve transactions within delegated authority limits by exercising appropriate judgment to limit risk to bank and customer contiguity.
  • Develop innovative lean six sigma procedures and promote continuous improvement.
  • Type acknowledgment letters to persons sending correspondence.
  • Frequent independent judgments are essential.
  • Finance: Achieved 6 Sigma (0 defect) in automating post-dated check system and reduced 1.5 FTE in cash management.
  • Research: Led team in gathering market research, competitive intelligence and best practices for IBM to penetrate a new segment.
  • Applied AT&T's accounting procedures and principles and used independent judgment in carrying out a variety of accounting tasks.
  • Exercise judgment and discretion alone, and in conjunction with the Store Manager, in the day-to-day operations of the store.
  • Led re-merchandising strategy and segmentation project for Walmart Games category resulting in 20% productivity and 75bp market share increases.
  • Created strategic plans based on analysis of price changes, promotional spots and events for categories at the item/markets/stores segments.
  • Initiated purchase order for apple by Integrating recent projections and previous data and Implemented Six-Sigma tools to benchmark sales.
  • Led entire brand through renewing consumer segmentation to inform annual marketing spend plans worth $35MM+ across Charmin portfolio.
  • Assessed the impact of price increases and commercial best price changes on revenue deductions in the GPO's segment.
  • Create customized decks and detailed media plans for all digital advertisers including Jim Beam, GMC and Home Depot.
  • Trained on - Six Sigma and Sprint Sigma, 5S, Balanced Score Card and Behavioral Event Interviewing.
  • Worked with Non-GMO Project to get half of our portfolio vetted and approved to use the NGP seal.

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50. Financial Transactions

low Demand
Here's how Financial Transactions is used in Associate Manager jobs:
  • Supervised and mentored four teller staff for all financial transactions and training activities and appointments, within parameters of authority delegation.
  • Ensured financial statements were current by actively recording daily expenses, incomes and financial transactions.
  • Reviewed monthly financial transactions and operated within located budget.
  • Supervised store operations, financial transactions such as banking and balancing of register funds, employee relations and training.
  • Deliver fast and outstanding client service by executing financial transactions in accordance to bank policies.
  • Handle financial transactions, verify daily sales receipts, make regular safe and bank deposits.
  • Assisted store manager in day to day operations, handled financial transactions and banking activities.
  • Handled financial transactions such as cash, checks, money orders and bank deposits.
  • Review and post all financial transactions as required in the service agreement.
  • Trained and supervised 25 employees, handled all banking financial transactions.
  • Handled financial transactions and banking activities on a daily basis.
  • Handle all financial transactions and banking activities.
  • Post financial transactions to general ledger.
  • Maintained the accuracy of all financial transactions includingcounting tills and nightly deposit operations.
  • Ensured cash and revenues balances were accurate and financial transactions were recorded correctly and in a timely manner.
  • Managed ten employees Responsible for opening and closing restaurant Ordered product Prepared weekly schedule Managed financial transactions Responsible for balancing individual drawer

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20 Most Common Skill for an Associate Manager

Customer Service30%
Sales Floor12.2%
Financial Statements7.7%
Sales Goals6.1%
Retail Store6.1%
Loss Prevention5%
Inventory Control3.7%
Daily Operations3.2%

Typical Skill-Sets Required For An Associate Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
24.3%
24.3%
2
2
Sales Floor
Sales Floor
9.8%
9.8%
3
3
Financial Statements
Financial Statements
6.2%
6.2%
4
4
Sales Goals
Sales Goals
4.9%
4.9%
5
5
Retail Store
Retail Store
4.9%
4.9%
6
6
Loss Prevention
Loss Prevention
4%
4%
7
7
Inventory Control
Inventory Control
3%
3%
8
8
Daily Operations
Daily Operations
2.6%
2.6%
9
9
Bank Deposits
Bank Deposits
2.6%
2.6%
10
10
Guest Satisfaction
Guest Satisfaction
2.2%
2.2%
11
11
Company Policies
Company Policies
2.1%
2.1%
12
12
Company Standards
Company Standards
2%
2%
13
13
Staff Members
Staff Members
1.9%
1.9%
14
14
Customer Complaints
Customer Complaints
1.8%
1.8%
15
15
Food Cost
Food Cost
1.6%
1.6%
16
16
Human Resources
Human Resources
1.6%
1.6%
17
17
Food Preparation
Food Preparation
1.4%
1.4%
18
18
Product Knowledge
Product Knowledge
1.3%
1.3%
19
19
POS
POS
1.3%
1.3%
20
20
Performance Reviews
Performance Reviews
1.2%
1.2%
21
21
New Associates
New Associates
1%
1%
22
22
Inventory Management
Inventory Management
1%
1%
23
23
Customer Relations
Customer Relations
1%
1%
24
24
Ensure Compliance
Ensure Compliance
1%
1%
25
25
High Volume
High Volume
0.9%
0.9%
26
26
Weekly Schedules
Weekly Schedules
0.9%
0.9%
27
27
Key Performance Indicators
Key Performance Indicators
0.9%
0.9%
28
28
Data Entry
Data Entry
0.7%
0.7%
29
29
Store Opening
Store Opening
0.7%
0.7%
30
30
Risk Management
Risk Management
0.7%
0.7%
31
31
Performance Management
Performance Management
0.6%
0.6%
32
32
Action Plans
Action Plans
0.6%
0.6%
33
33
Labor Costs
Labor Costs
0.6%
0.6%
34
34
Weekly Inventory
Weekly Inventory
0.6%
0.6%
35
35
Direct Reports
Direct Reports
0.6%
0.6%
36
36
Annual Sales
Annual Sales
0.6%
0.6%
37
37
Phone Calls
Phone Calls
0.6%
0.6%
38
38
Powerpoint
Powerpoint
0.6%
0.6%
39
39
Weekly Basis
Weekly Basis
0.6%
0.6%
40
40
Corporate Office
Corporate Office
0.5%
0.5%
41
41
New Merchandise
New Merchandise
0.5%
0.5%
42
42
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%
43
43
T-Mobile
T-Mobile
0.5%
0.5%
44
44
Restaurant Operations
Restaurant Operations
0.5%
0.5%
45
45
Special Events
Special Events
0.4%
0.4%
46
46
Kronos
Kronos
0.4%
0.4%
47
47
Crew Members
Crew Members
0.4%
0.4%
48
48
Conflict Resolution
Conflict Resolution
0.4%
0.4%
49
49
GM
GM
0.4%
0.4%
50
50
Financial Transactions
Financial Transactions
0.4%
0.4%

133,835 Associate Manager Jobs

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