Below we've compiled a list of the most important skills for an associate manager. We ranked the top skills based on the percentage of associate manager resumes they appeared on. For example, 18.0% of associate manager resumes contained procedures as a skill. Let's find out what skills an associate manager actually needs in order to be successful in the workplace.

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The six most common skills found on Associate Manager resumes in 2020. Read below to see the full list.

15 Essential Associate Manager Skills For Your Resume And Career

1. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on associate manager resumes:
  • Managed the yearly operating budget, refined and implemented all administrative and operational procedures, resolved employee disputes.
  • Maintained the Owner notification process and procedures, prepared Board Of Directors material and developed miscellaneous financial analyses.
  • Managed day-to-day management protocols for merchandising, inventory control, customer service and general point of sale procedures.
  • Managed store operations including open/close procedures, customer service and escalations, cash management and inventory.
  • Assisted managers to ensure safety, verified deposits and followed standard operating procedures for openings and closings

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how pos is used on associate manager resumes:
  • Maintained Inventory and POS software to ensure effective operations and financial reporting
  • Open close store Register/ POS Build bears Supervise employees Fill out daily paperwork and emails Customer service Supervise parties Shipment
  • Project Manager for roll out of palm based order, inventory, POS management across P&G distributors.
  • Cash handling in excess of 40k to include closing and balancing safe, drawer, and POS.
  • Administer all point of sale (POS) opening and closing procedures for 5 stations.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales floor is used on associate manager resumes:
  • Maintained accountability for sales floor leadership, using keys and overrides and financial indicators to monitor individual and team progress.
  • Monitored personnel and sales floor to ensure ultimate customer service and satisfaction.
  • Coordinated weekly replenishment plan with sales floor management.
  • Have thorough knowledge of sales floor and stock room organization while maintaining the customer service standards to the highest possible level.
  • Managed the sales floor by exemplifying the Coach level of customer service to guarantee the customer receives an outstanding shopping experience.

4. Store Management

Here's how store management is used on associate manager resumes:
  • Participated and provided Store Management and District Management with front-line insight on the development of programs to increase productivity.
  • Promoted positive employee relations and managed store retention efforts by establishing and maintaining strong business partnership with store management.
  • Demonstrate a passion for exceeding customer expectations and oversee both operational and retail aspects of store management.
  • Maintain effective communication with vendor and store management regarding customer satisfaction and brand loyalty.
  • Assisted in general store management duties and maintained overall store cleanliness and organization.

5. Company Policies

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how company policies is used on associate manager resumes:
  • Tasked with overseeing on-site construction and facility renovations, scheduling employee and corporate events in accordance with company policies and guidelines.
  • Handled daily heavy flow of paperwork and audited paperwork on a regular basis to ensure company protocol was followed
  • Supervised and managed all store personnel, including implementing and enforcing company policies and procedures and corporate directives.
  • Review of manufacturing purchasing agreements in relation to cost accounting to ensure company profitability, project management.
  • Ensured all agents adhered to company policies and remained up-to-date on continuing education credits.

6. Action Plans

Here's how action plans is used on associate manager resumes:
  • Identify training needs of individual team members and execute development action plans accordingly.
  • Created quarterly action plans to effectively monitor progress and track goal initiatives.
  • Developed and managed preventive action plans on Labor Relations activity.
  • Prepared and completed action plans to meet operational objectives.
  • Formulated action plans to support missed-call management metrics.

7. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how product knowledge is used on associate manager resumes:
  • Answered phones and responded to customer inquiries, in addition to maintaining product knowledge for successful storage and storage product rental/sales.
  • Train new hire associates on register and product knowledge, set clear goals on sales of the jockey real fit bra.
  • Surpass sales goals through demonstration of product knowledge, merchandising and sales techniques, and an elevated level of guest service.
  • Created and facilitated training classes in Brand Equity, Product Knowledge, Goal Setting, Coaching, Counseling and Leadership Training.
  • Prepared and executed monthly floor set changes while educating the team with product knowledge, trends, and visual standards.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how payroll is used on associate manager resumes:
  • Managed payroll interface and processed including researching payroll issues and enforcing adherence to audit and department guidelines; developed fit/gap analysis.
  • Monitored daily operations, which resulted in successfully lowering and maintaining food and payroll cost below company policy.
  • Supervised daily operational functions, including payroll, supplies procurement, administrative, and inventory.
  • Administered all store operations including scheduling, payroll, staffing and budgeting
  • Scheduled staff within payroll guidelines and delivered assigned reviews and feedback.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on associate manager resumes:
  • Assisted store manager and associates in the achievement of a favorable customer shopping experience and associate interest in customer service/relations.
  • Achieved advancement from Lead Sales to Assistant Manager to General Manager by demonstrating superior customer service and business management talents.
  • Provide excellent customer service Complete monetary transactions Monitor inventory Maintain store organized and clean Management of shift close and paperwork
  • Encouraged and motivated employees to maintain exceptional customer service skills, which resulted in increased customer satisfaction.
  • Analyzed entire operating structure; identified opportunities for significant improvement in customer service and business development.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how human resources is used on associate manager resumes:
  • Plan and execute human resources initiatives including identifying staffing needs and executing recruitment, orientation, training and development programs.
  • Applied previous human resources experience to ensure associates were coached appropriately and company interests were protected.
  • Maximized store's efficiency by proper management of operations and development of human resources practices.
  • Managed Human Resources compliance and Diversity and Inclusion for an organization of approximately 15,000 employees.
  • Interacted with Human Resources in recruiting, interviewing and selecting qualified customer service representatives.

11. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how loss prevention is used on associate manager resumes:
  • Reported loss prevention issues observed with associates, resulting in termination for multiple dishonest associates.
  • Supplied exemplary administration over all accounting, client relations, loss prevention and quality assurance.
  • Monitor store inventory by participating in internal and external loss prevention initiatives.
  • Monitor risk management through loss prevention and reporting emergency accidents.
  • Maintain detailed inventory records and manage all loss prevention activities.

12. Sales Goals

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how sales goals is used on associate manager resumes:
  • Generated motivational contests for staff participation and attainment of sales goals
  • Managed employees to maximize productivity and individual daily sales goals.
  • Partnered with associates to help them grow in their numbers and personal sales goals to meet the goals of the store.
  • Mentor associates and groups to exceed productivity goals (UPT, ADT and sales goals) as well as development goals.
  • Analyze sales revenue daily and set goals based from prior year and week to forecast new sales goals for upcoming week.

13. Corporate Office

A corporate office is the main office of a corporation, also known as the headquarters. This office is usually the company's hub and often serves as the central location where the most important decisions are made. It is intended to provide a home for departments that indirectly support the primary business departments. Company executives, including the CEO, maintain these offices.

Here's how corporate office is used on associate manager resumes:
  • Processed applicants as Training Manager by conducting interviews, completing required corporate office paperwork, and overseeing in-theater training.
  • Collaborated with local businesses and radio stations to advertise events and administrated daily project status meetings with corporate office.
  • Created art installations in corporate offices and private executive and curated special art exhibits.
  • Maintained relationships with former business partners at corporate offices.
  • Corresponded with corporate officers about theater operations.

14. Patience

Patience refers to the act of remaining tolerant to delay.

Here's how patience is used on associate manager resumes:
  • Provide an exciting experience for children while maintaining excellent relations with familiesthrough open communication, patience, and an enthusiastic attitude.

15. Powerpoint

Powerpoint is an application developed by Microsoft which allows users to create slides of important information to present. It is used mainly for school presentations and businesses. It is commonly used and regarded as the "gold standard" in the field of presentation applications.

Here's how powerpoint is used on associate manager resumes:
  • Created/modified PowerPoint presentations for intern training and conferences.
  • Created and edited PowerPoint presentations and plan highlights for over 50 complex retirement plans.
  • Design, produce and edit PowerPoint presentations for US Marketing and Merchandising teams.
  • Performed everyday task and objectives with Microsoft Word, Excel and PowerPoint.
  • Created and maintained quarterly marketing reports using Excel, PowerPoint and Word.

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Online Courses For Associate Managers

One of the best ways to acquire the skills needed to be an associate manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since associate managers benefit from having skills like procedures, pos, and sales floor, we found courses that will help you improve these skills.

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Hotel Management Fundamentals - Hotel Management Operations
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Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Certification Course in Human Resource Management
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4.2
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Curriculum commensurate to Top B Schools Management Program: with downloadable resources, quiz, assessments & exercise...

PHP for Beginners to Inventory POS Sales Project - AdminLTE
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4.1
(285)

Create Inventory POS System Project With Billing by use of Bootstrap Responsive AdminLTE Dashboard With PHP PHP7 MYSQL...

Human Resources Professional with Payroll Practice and Management
ed2go

Human Resources Professional with Payroll Practice and Management...

Product Management Fundamentals
udemy
4.3
(1,252)

Start the Journey to becoming a Product Manager...

Payroll Manager
ed2go

Payroll Manager...

Human Resources Manager
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Operations Management
edX (Global)

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

Audit - Financial Statement
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4.4
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Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

Senior Professional in Human Resources with Payroll Practice and Management
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Senior Professional in Human Resources with Payroll Practice and Management...

Project Management Fundamentals
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Gain the skills you'll need to succeed in the fast-growing field of project management...

Human Resource Management - Comprehensive Course on HRM
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A guide to HR metrics, Recruitment, Retention, Performance Management, Employee Relations, Satisfaction, Communication...

Human Resource Management Suite
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Human Resource Management Suite...

Human Resources Senior Manager
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Human Resources Senior Manager...

Sustainable Agri-food Supply Chain Management
edX (Global)

Sustainable agri-food chains should operate in a manner that exploits and optimizes the synergies among environmental protection, social fairness and economic growth. Today, societal stakeholders demand the management of a sustainable agri-food supply chain to incorporate a diverse and often inter-related set of issues relating to sustainable development. There is surmounting global pressure for corporate responsibility to transcend product quality and extend to areas of labor standards, health...

Learning VMware vRealize Operations Manager
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Increase your productivity and efficiency with the vRealize Operations Manager...

Product Management 101
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Learn to become a more strategic product manager - and have a greater impact on your company and your products...

Investment Banking: The Complete Financial Ratio Analysis
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Performance Management: Build a High Performing Team
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Transform the way you manage your teams performance...

Most Common Skills For Associate Managers

RankascdescAssociate Manager SkillascdescPercentage of Associate ManagersPercentageascdesc
1
1
Procedures
Procedures
18%
18%
2
2
POS
POS
7.4%
7.4%
3
3
Sales Floor
Sales Floor
6.4%
6.4%
4
4
Store Management
Store Management
5.6%
5.6%
5
5
Company Policies
Company Policies
5.4%
5.4%
6
6
Action Plans
Action Plans
5.1%
5.1%
7
7
Product Knowledge
Product Knowledge
5.1%
5.1%
8
8
Payroll
Payroll
4.7%
4.7%
9
9
Customer Service
Customer Service
4.4%
4.4%
10
10
Human Resources
Human Resources
4.3%
4.3%
11
11
Loss Prevention
Loss Prevention
4.3%
4.3%
12
12
Sales Goals
Sales Goals
4%
4%
13
13
Corporate Office
Corporate Office
3.8%
3.8%
14
14
Patience
Patience
2.8%
2.8%
15
15
Powerpoint
Powerpoint
2.7%
2.7%
16
16
Bank Deposits
Bank Deposits
1.6%
1.6%
17
17
Ensure Compliance
Ensure Compliance
1.5%
1.5%
18
18
Guest Service
Guest Service
1.1%
1.1%
19
19
Performance Management
Performance Management
1%
1%
20
20
Risk Management
Risk Management
0.9%
0.9%
21
21
Direct Reports
Direct Reports
0.9%
0.9%
22
22
Daily Operations
Daily Operations
0.8%
0.8%
23
23
Financial Statements
Financial Statements
0.7%
0.7%
24
24
Key Performance Indicators
Key Performance Indicators
0.6%
0.6%
25
25
Staff Members
Staff Members
0.6%
0.6%
26
26
FDA
FDA
0.5%
0.5%
27
27
High Volume
High Volume
0.5%
0.5%
28
28
QA
QA
0.4%
0.4%
29
29
Visual Standards
Visual Standards
0.4%
0.4%
30
30
Company Goals
Company Goals
0.4%
0.4%
31
31
Inventory Control
Inventory Control
0.4%
0.4%
32
32
Inventory Levels
Inventory Levels
0.4%
0.4%
33
33
Performance Reviews
Performance Reviews
0.4%
0.4%
34
34
Customer Complaints
Customer Complaints
0.3%
0.3%
35
35
Company Standards
Company Standards
0.3%
0.3%
36
36
Retail Sales
Retail Sales
0.3%
0.3%
37
37
Customer Relations
Customer Relations
0.2%
0.2%
38
38
GM
GM
0.2%
0.2%
39
39
Conflict Resolution
Conflict Resolution
0.2%
0.2%
40
40
New Associates
New Associates
0.2%
0.2%
41
41
Strategic Sourcing
Strategic Sourcing
0.2%
0.2%
42
42
Performance Evaluations
Performance Evaluations
0.2%
0.2%
43
43
Sales Reports
Sales Reports
0.2%
0.2%
44
44
Food Safety
Food Safety
0.1%
0.1%
45
45
Credit Card
Credit Card
0.1%
0.1%
46
46
Media Planning
Media Planning
0.1%
0.1%
47
47
Content Marketing
Content Marketing
0.1%
0.1%
48
48
Food Preparation
Food Preparation
0.1%
0.1%
49
49
Restaurant Operations
Restaurant Operations
0.1%
0.1%

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