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Associate manager-operations skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Nina Woodard

Below we've compiled a list of the most critical associate manager-operations skills. We ranked the top skills for associate managers-operations based on the percentage of resumes they appeared on. For example, 16.6% of associate manager-operations resumes contained customer service as a skill. Continue reading to find out what skills an associate manager-operations needs to be successful in the workplace.

15 associate manager-operations skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associate managers-operations use customer service:

Provided excellent customer service resulting in a positive and long term professional relationship with various local businesses.
Provide total customer service including equipment installation, removal, preventative maintenance and product education.

2. Project Management

Here's how associate managers-operations use project management:

Implemented project management best practices in Government Programs department resulting in successful project outcomes.
Project management played a major role in organizing and prioritizing each task and assigning them to employees accordingly.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how associate managers-operations use payroll:

Managed payroll using company software system.
Verified and approved payroll for all existing Supervisors and Remote Service Technicians on my team both directly and indirectly.

4. Customer Satisfaction

Here's how associate managers-operations use customer satisfaction:

Resolved daily service issues regarding Customer satisfaction to maintain, grow and improve Client relationships for overall satisfaction.
Managed Associate caseloads, productivity and customer satisfaction reporting.

5. Sops

A standard operating procedure or simply SOP is a particular operation that needs to be done in accordance with the rules and guidelines of a company or an industry. It is an important way for a company to run smoothly, especially in small businesses. It is like a practice wherein everything an individual or an employee is under a particular standard that is implemented.

Here's how associate managers-operations use sops:

Prepared reports, SOPs and budgetary justifications.
Improved technical efficiencies, wrote SOPs and strategized global best practices as RFID Project Manager.

6. Digital Marketing

Here's how associate managers-operations use digital marketing:

Manage health care channel digital marketing campaigns.
Design and implement print and digital marketing strategies.

7. Inventory Management

Here's how associate managers-operations use inventory management:

Position scope includes operations, systems, technology and inventory management for the company's corporate flagship store.
Managed store operations in freight, inventory management, signage, shrink and sales.

8. Direct Reports

Here's how associate managers-operations use direct reports:

Provide high level knowledge and expertise in clinical operations to direct reports while focusing on continuous development of direct reports.
Conduct yearly performance evaluations for 5 direct reports, review and approve evaluations of all departments' employees.

9. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how associate managers-operations use fda:

Utilized InSight Manager for submission planning, tracking, validating, and reviewing of FDA, ESG, and Global Submit.
Resolved importation, license, and registration issues with the ATF, DDTC, and FDA.

10. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how associate managers-operations use hr:

Allocated local or assigned monitoring resources, participates in HR hiring process including review of potential candidates and interviewing process.
Developed integration HR strategy for Belfast acquisition.

11. TIP

Here's how associate managers-operations use tip:

Change orders, salon tip outs, supply pay outs.)
Oversee the POS systems and approve all cash handling, auditing and tip reporting.

12. SQL

Here's how associate managers-operations use sql:

File servers, Web servers and SQL servers & Application servers support various teams.
Installed, configured, administered and secured SQL Server 2000/2005 on Server and Clients.

13. Process Improvement

Here's how associate managers-operations use process improvement:

Increased commitment to quality by encouraging and facilitating employee involvement in process improvements and implementing applicable suggestions.
Analyzed process improvement projects including journals, bill verification, and maintenance of customer invoices.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how associate managers-operations use windows:

Planned and executed installations of Linux/Unix and Windows servers.
Developed specific maintenance windows and protocols for vendors and internal teams such as telephony / network and engineering support teams.

15. Employee Training

Here's how associate managers-operations use employee training:

Selected to maintained and develop policies and procedures for hospital departmental supply distribution processes and employee training held for all employees.
Identify and meet daily sales goals and corporate benchmarks through a strong focus on employee training.

What skills help Associate Managers-Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on associate manager-operations resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What associate manager-operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young associate manager-operationss need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for an associate manager-operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all associate manager-operationss possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of associate manager-operations skills to add to your resume

The most important skills for an associate manager-operations resume and required skills for an associate manager-operations to have include:

Customer Service
Project Management
Payroll
Customer Satisfaction
Sops
Digital Marketing
Inventory Management
Direct Reports
FDA
HR
TIP
SQL
Process Improvement
Windows
Employee Training

Employee Engagement
Guest Service
Lean Six Sigma
Operational Compliance
Lean Manufacturing
Performance Reviews
Shared Services
Key Business
Operational Processes
Inventory Control
POS
QA
Problem Resolution
Business Processes
Store Operations

KPI
Operational Support
SLA
ECTD
NPS
Equities
Linux
Client Relationships
FX
Customer Issues
Sales Associates
Store Sales
Load Process
Cycle Counts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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