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Customer Service Operations Manager
Merola Tile Distributors of America
Associate manager job in Manalapan, NJ
Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.
The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment.
Operational Management
Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies.
Delegate tasks strategically while maintaining full accountability for departmental outcomes.
Ensure adherence to requirements, shipping policies, and all relevant operational guidelines.
Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution.
Process Improvement & Issue Resolution
Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement.
Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction.
Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps.
Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution.
Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives.
Customer & Partner Engagement
Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up.
Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving.
Build and maintain strong relationships with key customers, trading partners, and internal stakeholders.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.
Leadership & People Development
Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture.
Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence.
Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement.
Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably.
Foster a culture rooted in professionalism, ownership, and continuous learning.
Physical Requirements:
Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Qualifications and Education Requirements
Associate's degree required; Bachelor's degree preferred.
Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity.
Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems.
Proven success in process improvement, team development, and customer satisfaction.
Experience with a CRM system and implementation
Excellent organizational, multitasking, and decision-making skills in a fast-paced environment.
REQUIRED SKILLS
Excellent communication skills; written and verbal.
Positive, motivating leadership style with high emotional intelligence.
Strong critical-thinking and problem-solving ability.
Patient, professional, and resilient under pressure.
High attention to detail and commitment to accuracy.
Strategic mindset with a “can-do” approach to challenges.
Experience in the tile, stone, flooring, or related materials industry,
preferred
Competencies
Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance
Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Additional Notes: Must be authorized to work in the United States.
Benefits:
Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off - earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment
$83k-129k yearly est. 3d ago
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Senior Manager, Biostatistics
Genmab
Associate manager job in Plainsboro, NJ
At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.
Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.
Does this inspire you and feel like a fit? Then we would love to have you join us!
The Role
The Senior Manager, Biostatistics acts as a biostatistician supporting the clinical development of compounds as compound lead, primarily up until proof of concept, and/or as trial responsible statistician.
Responsibilities
Compound/Indication Level
Act as lead and main point of contact related to Statistics for designated compound/indication
Follow scientific and technical progress within the field of biostatistics in drug development and advise of new methodologies that may support innovation and improve efficiencies
Engage with regulatory authorities on compound/indication level discussions
Acts as a role model
Ensures consistency of statistical methods and data handling across trials
Ensures all compound/indication related work and information is shared between biostatisticians involved in the compound and with the vendor
Supports compound responsible programmer in developing an integrated database specification
CDT member:
Responsible for giving statistical input to overall strategy and the synopsis development in the CDT
Provide scientific advice to the CDT including design of trials, analyses and analyses requiring advanced statistical methodologies/techniques
Represent the CDT/the company at regulatory meetings, during Key Opinion Leaders meetings, network and/or Partner meetings, as applicable
Drive design and synopsis development together with relevant stakeholders
Ensure transparent communication to relevant stakeholders from the CDT
Ensure availability of integrated database(s), as needed, and planning and conduct of integrated analysis to support development decisions, submissions, and marketing needs
Support development and communication in relation to communication strategy and/or scientific input to presentations, posters, and articles
Trial Level
Represent Genmab during meetings/congresses and courses and perform professional networking
Engage with regulatory authorities on trial level discussions
Arranges/attends lessons learned to share learnings
Represents Genmab during Key Opinion Leaders meetings
Ensure biostatistician review of partner synopsis, protocols, statistical analysis plans, results meetings presentations and clinical trial reports
Coordinate data transfers from/to business partners in collaboration with the programmer and the data manager, as applicable
CTT member:
Participate and represent Biostatistics
Review and provide input to protocol and amendment development
Perform vendor oversight according to applicable SOPs
Give input to eCRF setup, edit checks, validation plan, protocol deviations classifications, DSUR, IB updates, tables, figures, and listings etc.
Review assay validation reports, as applicable
Perform exploratory analysis, ad hoc analyses, and modelling of data
Review and approve randomization and stratification plans
Perform UAT of Randomization part of the IRT system as applicable
Ensure procedures for blinding are in place as applicable
Support timely delivery of statistical deliverables
Responsible for planning and conducting trial result meetings
Review and approve the CSR
Attend operational and steering committee meetings, as applicable
Support regulatory submission/filing activities
Requirements
MS / PhD or equivalent in a statistical discipline
5+ years of experience in relevant area preferred or demonstrated capability
Experience in statistical analysis, modelling and simulation and adaptive trial designs
Experience in working with clinical trials
Preferred experience with oncology clinical trials
Proficient programming skills in statistical software's, such as SAS
Excellent oral and written communication skills
Ability to work independently as well as in teams
Confident, self-reliant, and a quick learner
Proactive and open-minded
Ability to prioritize and work in a fast-paced and changing environment
Result and goal-oriented and committed to contributing to the overall success of Genmab
For US based candidates, the proposed salary band for this position is as follows:
$122,000.00---$183,000.00
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives.
When you join Genmab, you're joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for:
401(k) Plan: 100% match on the first 6% of contributions
Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance
Voluntary Plans: Critical illness, accident, and hospital indemnity insurance
Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave
Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support
Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses
About You
You are genuinely passionate about our purpose
You bring precision and excellence to all that you do
You believe in our rooted-in-science approach to problem-solving
You are a generous collaborator who can work in teams with a broad spectrum of backgrounds
You take pride in enabling the best work of others on the team
You can grapple with the unknown and be innovative
You have experience working in a fast-growing, dynamic company (or a strong desire to)
You work hard and are not afraid to have a little fun while you do so!
Locations
Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate.
About Genmab
Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines.
Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.
Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).
Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
$122k-183k yearly 1d ago
Plasma Center Manager
Biolife Plasma Services 4.0
Associate manager job in Egg Harbor City, NJ
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the District Manager and oversee the general management of employees assigned to the production areas. You will manage the operations of the plasma collection facility, including financial, marketing, administrative, regulatory, quality, personnel and facilities management tasks.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
· You will oversee the operations within the facility and use data to monitor metrics
· You will oversee employee hiring, training and develop employee talent
· You will provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data
· You will comply with all federal, state, local and company regulations related to quality of product, employee and donor safety
· You will manage facility audit processes and help resolve any related issues that arise from the audit
· You will forecast and attain production and cost goals, while assuring compliance with BioLife, local and federal regulations
· You will manage bloodborne pathogens protocols
What you bring to Takeda:
· High school diploma or equivalent is required but higher level degree is desired.
· Minimum of three years' experience preferably in a medical or other regulated field, or an equivalent combination of education and experience
· The ability to work weekends/extended work periods and occasionally travel
· A valid and current Cardiopulmonary Resuscitation (CPR) and AED (Automatic External Defibrillator) certification
· Requires ability to be mobile for entire work shift
· Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 lbs.
· Have fine motor coordination, depth perception and ability to monitor equipment sound from a distance
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - NJ - Egg Harbor
**U.S. Base Salary Range:**
$94,400.00 - $129,800.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - NJ - Egg Harbor
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$94.4k-129.8k yearly 7d ago
Business Insurance Division Manager
Hardenbergh Insurance Group 4.0
Associate manager job in Marlton, NJ
*We're Hiring: Business Insurance Division Manager*
We're seeking an experienced Business Insurance Division Manager to lead our Business Insurance - Client Services Division.
This leadership role is responsible for overseeing operations, driving team performance, and ensuring strong financial and service outcomes-all while aligning with HIG's goals and policies.
What You'll Do:
Lead, coach, and develop a high-performing insurance team
Oversee staffing, onboarding, performance reviews, and employee development
Manage division policies, workflows, and annual goals
Maintain strong carrier relationships and stay ahead of industry changes
Partner with senior leadership on strategic initiatives and special projects
What We're Looking For:
7-10 years leadership experience (Required)
7-10 years of insurance experience (Required)
Active NJ Property & Casualty Producer License (Required)
Must maintain a valid Driver's License and auto liability insurance (Required)
Proven leadership, communication, and problem-solving skills
Strong commitment to confidentiality and data privacy
Why Join HIG?
Work-Life Balance - Hybrid Schedule
Comprehensive Medical (Aetna Choice), Dental (Principal), Vision (Superior/Versant) (effective 1st of the month after hire)
Flexible Spending Account
Generous PTO (Personal Time Off) and VTO (Volunteer Time Off)
401K - Matching
Mentorship and Career Growth
Wellness Reimbursement Program
Tuition Reimbursement Program
If you're a strategic leader with a passion for business insurance and team development, we'd love to hear from you. Send resumes to: Shara D. Richardson - *******************
$95k-147k yearly est. 5d ago
Operations Manager
Bossbites Inc.
Associate manager job in Red Bank, NJ
Frozen Pizza CPG | Retail-Focused
Reports to: Co-Founder
Type: Full-time
The Operations Manager will lead end-to-end operational execution for a fast-growing frozen pizza brand selling into regional and national retail. This role owns demand planning, manufacturing coordination, cold-chain logistics, inventory management, and retail service levels, ensuring product availability, cost discipline, and operational excellence as the business scales.
This position requires strong cross-functional collaboration with Sales, Finance, Brokers, Co-Manufacturers, and 3PL partners to support retail growth while protecting margins and service levels.
Key Responsibilities
Demand Planning & Sales Alignment
Own SKU-level demand forecasts by retailer, region, and time period
Incorporate promotional activity, new item launches, and seasonal trends
Partner with Sales and Brokers to align forecasts and mitigate risk
Translate forecasts into executable production and inventory plans
Manufacturing & Co-Manufacturer Management
Lead production planning and scheduling with co-manufacturing partners
Ensure ingredient and packaging availability aligned to production plans
Monitor quality, yields, and adherence to food safety standards
Proactively manage capacity constraints, changeovers, and lead times
Support commercialization of new products and packaging formats
Cold Chain Logistics & Distribution
Manage frozen warehousing and fulfillment partners (3PLs)
Coordinate frozen transportation (FTL/LTL)(work with logistics team)
Ensure temperature compliance and cold-chain integrity
Optimize logistics network and freight costs as distribution expands
Inventory & Shelf-Life Management
Maintain optimal inventory levels by distribution center and retailer
Manage lot control, FIFO, and expiration date compliance
Minimize shrink, write-offs, and obsolete inventory
Balance service levels with working capital efficiency
Retail Operations & Service Excellence
Oversee order fulfillment accuracy and OTIF performance
Ensure compliance with retailer routing guides and operational requirements
Manage shortages, substitutions, and service issues
Monitor and resolve retailer chargebacks and deductions
Support retail launches, promotions, and resets from an ops perspective
Cost & Margin Management
Track and manage COGS, freight, and warehousing expenses
Support pricing strategy and promotional margin analysis
Identify cost-reduction and efficiency opportunities
Partner with Finance to forecast and manage operational budgets
Systems, Process & Scalability
Develop and document SOPs for forecasting, ordering, and fulfillment
Improve data visibility and reporting across operations
Support ERP, planning, or inventory system implementation
Contribute to S&OP processes as the organization matures
Qualifications
5+ years of experience in CPG operations, supply chain, or manufacturing
Experience with frozen or refrigerated foods strongly preferred
Proven experience supporting retail customers (regional or national)
Hands-on experience managing co-manufacturers and 3PLs
Strong analytical skills (Excel/Sheets; (Promomash, Netsuit, ERP experience a plus)
Ability to manage multiple priorities in a fast-paced environment
Core Competencies
Retail service mindset with strong attention to detail
Structured, proactive, and solutions-oriented
Strong communicator across internal and external stakeholders
Comfortable operating in a scaling, high-growth environment
Results-driven with a focus on execution and accountability
Compensation
Salary Range 150k-200k
Equity
Benefits
$80k-128k yearly est. 5d ago
Operations Manager
ORS Partners 3.8
Associate manager job in Trenton, NJ
The Operations Manager is responsible for overseeing the company's day-to-day operational functions and ensuring that all departments work efficiently to achieve organizational goals. This role partners closely with executive leadership to drive process improvements, optimize resource utilization, and lead cross-functional teams toward operational excellence.
The ideal candidate is a strategic and hands-on leader who excels in people management, process optimization, and execution. They must be able to lead by example and foster a culture of accountability, innovation, and continuous improvement. Relocation to Trenton, NJ is required for this position.
Key Responsibilities
Oversee daily operations, including scheduling, human resources, dispatch management, vendor relations, and administrative functions.
Develop and execute strategic operational plans that align with company objectives.
Lead teams across multiple departments, including finance, marketing, HR, and operations.
Manage operational budgets, ensuring efficiency and fiscal discipline.
Identify, assess, and mitigate business risks to maintain stability and compliance.
Build competitive advantage through operational excellence and continuous improvement initiatives.
Lead, coach, and develop a cross-functional team of managers and staff to deliver on key performance indicators.
Drive improvements in logistics efficiency, delivery performance, safety, and customer satisfaction.
Implement technology-driven process enhancements to scale operations and improve quality.
Requirements
Bachelor's Degree required; advanced degree preferred.
Proven experience in operational leadership, preferably in a fast-paced, high-growth environment.
Strong analytical and data-driven approach to business management.
Critical thinker with excellent problem-solving and decision-making skills.
Ability to translate strategic goals into actionable plans with measurable outcomes.
Excellent communication and presentation skills.
Demonstrated integrity, professionalism, and commitment to company values.
High level of computer literacy and comfort with modern business technology.
Hands-on leadership style with attention to detail and follow-through.
Additional Information
This position is ideal for an experienced operations professional who thrives in dynamic environments and is eager to make a meaningful impact by enhancing efficiency, productivity, and team performance. The successful candidate will be capable of managing relationships at all levels of the organization and driving results through effective leadership and collaboration
$80k-131k yearly est. 5d ago
General Manager
Fetch Fulfillment
Associate manager job in Lakewood, NJ
Context
Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grew as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform.
Currently, Fetch counts 50+ brands as customers. We ship 1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ.
Fetch is seeing 5-10% month-over-month growth, driven by our reputation for unbeatable operating performance alongside some of the best tech in the industry. Other 3PLs may merge into Fetch over the next 1-3 years, driving even faster growth than we're already experiencing.
Given our growth, we now need a strong operations leader to continue scaling the team and delivering great outcomes for both current and incoming customers.
As this is a critical role for the company's success, it will report directly into the CEO.
Goals
Take over all aspects of operations management from the CEO within 90 days.
Create a high-performance operating culture with loyal, motivated, accountable staff.
Compensation
Total compensation: $116K annually, consisting of Base Salary and Performance Bonus
Base Salary: $90K base
Performance Bonus: $26K performance-based annual bonus, paid out as $500 every week - contingent on hitting 99.5% same-day shipping, 99.95% order-line fill rate, 0.05% mis-ship rate, and 350% labor leverage (invoiced labor dollars divided by direct-labor cost). These are reflective of Fetch's current operating performance and tracked live on company dashboards.
PTO: 3 weeks paid per year
401k: Available, with up to 6% company match (max allowed by law)
Health insurance: Fetch contributes up to 50% of the premium for any plan you buy for yourself + your family on getcovered.nj.gov
Requirements (will be tested during interview)
Hard skills
Bachelor's degree expected; Operations / STEM degrees preferred
Proven industrial-engineering skills: Lean / Six Sigma, time studies, process optimization
Proven ownership and execution against a continuous-improvement roadmap
Proven ability to fix a broken process
Proven ability to hire, onboard, and fire effectively across staff and management levels
Soft skills
Extreme ownership
Extreme attention to detail
Extreme drive & self-motivation
Extremely fast learner
Contagious passion & optimism
Admired leader
Superb oral communicator
Milestones
Internal-facing
Become forklift-certified and able to certify new forklift drivers for Fetch
Learn every process within the operation: Picking; Packing; Kitting; Receiving; Returns; Cycle Counts; Package intercepts; Cross-border shipments; B2B shipments
Support Fetch's Head of Customer Success on all customer-facing initiatives: new-customer launches, new-product launches, influencer campaigns, dead stock removals, peak season preparation, etc.
Document employee performance expectations in a handbook and share with current and new employees
Document every operational process and make it easy to train new hires
Be able to hire, onboard, and fire effectively at both staff and management levels, using metrics to hold staff accountable
Be able to hire, onboard, and fire temp workers for peak season
Build a resilient operation that does not require heroics from any one person. Test of success: any other person within Operations should be able to take 2 weeks off without jeopardizing Fetch's success.
Develop and execute on a continuous-improvement roadmap for the company, with particular focus on: Preparing for spikes in demand; Expanding warehouse capacity with racking & layout changes; Keeping shipping supplies in-stock
External-facing
Successively take over operational vendor relationships: carriers, staffing agencies, shipping supplies, utilities, contractors, machine dealers. Hold all vendors accountable for meeting Fetch's daily operating needs.
Price and execute new projects with customers, performing time-studies as needed
Operationally onboard all new customers brought in by the CEO & GTM team
$116k yearly 1d ago
Assistant Store Manager - Chico's
Chico's FAS, Inc. 4.1
Associate manager job in Sea Girt, NJ
The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.
FUNCTIONAL RESPONSIBILITIES:
Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
Trains associates on visual merchandising techniques to ensure store is always maintained.
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls.
Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
Other duties as assigned/required.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
* Culture
Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
* Manages Complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
* Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.
* Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
* Courage
Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
High School diploma or equivalent
Must be 18 years old or older
Minimum 3 years prior retail or sales management experience preferred
Excellent communication, verbal and written skills
Excellent communication, verbal and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Starting at $19.92/hour or city/local minimum wage as applicable
The Company offers a wide range of benefit plans including health care plans, dental plans, vision plans, 401(k) plan, paid time off, life insurance, short- and long-term disability insurance, employee assistance program and our employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
$19.9 hourly 2d ago
General Manager
Cava 4.1
Associate manager job in Freehold, NJ
Company Profile:
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.
We foster a culture built on five core values:
Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt.
Passion for Positivity: We greet each day with warmth and possibility.
Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
General Manager: Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operations.
What You'll Bring to the Table:
Develop yourself and others - focus on self-improvement while supporting the success of others
Lead your four-wall operation like you own it - from people development, to inventory, labor, staffing, and accountability
Put the customer first - including your internal customers, your team. You will be responsible for regular people planning, coaching, training, accountability, and when necessary, corrective action
Consistently create CAVA fanatics - find ways to say "yes" to every guest, inspiring your teams to do the same
Achieve results - take ownership of every shift and take pride in your job
Foster collaboration - work with others to find success as a group
Adapt to change - solve problems through an open-minded and all-inclusive approach
Assist with any additional duties assigned
What We Bring to the Table (Benefits):
We've got you covered. Here are just some of the benefits available to CAVA team members:
Competitive pay $
Early Wage Access*
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*
401k enrollment with CAVA contribution*
Paid sick leave, parental leave, and community service leave*
FREE CAVA Meal for every shift worked (YEP, that's right, FREE CAVA!)
The opportunity to be on the ground floor of a rapidly growing brand
* indicates eligible qualifying positions
Physical Requirements:
Must be able to bend and reach overhead often
Must possess dexterity to handle tongs, pots/pans, and other equipment
Must be comfortable working in temperatures ranging from hot to cold
Must be comfortable working near open flames
May be required to work in tight spaces
Must maintain near constant communication with multiple people
Close vision, distance vision, and peripheral vision are required
Must be able to sit, squat and kneel occasionally
Must be able to work in a constant state of alertness and safe manner
May be required to occasionally work in outdoor weather conditions
May stand for long periods of time and lift up to 50 pounds
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.
CAVA - joining "A culture, not a concept"
General Manager | Restaurant Manager | Café Manager | Store Manager | Deli Manager | Assistant General Manager | Operations Manager |Managing Partner
$43k-67k yearly est. 3d ago
Service Manager
Bridgestone Americas 4.7
Associate manager job in Belmar, NJ
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $23.69 - $35.54
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$23.7-35.5 hourly 2d ago
Assistant Manager - $19.50-$27.80/hr - Sunoco Store #7742, Forked River Rest Area, Garden State Parkway, Forked River, NJ
Energy Transfer 4.7
Associate manager job in Forked River, NJ
As Assistant Manager, you'll be joining a world class Company that has 130 years of experience servicing our customers and providing great jobs for great people like you! At Sunoco, our employees come first and when you join us you are joining a family! This is an hourly non-exempt full-time position reporting directly to the General Manager.
Your mission is to ensure that your customers and employees experience a friendly, safe, and enjoyable store experience that results in repeat business and a high performance team. Join us in our commitment to serving our local communities and maintaining our iconic American brand. We offer a competitive hourly rate, health insurance, a retirement plan, and abundant fast track career opportunities! Our mission is to ensure that our customers and employees experience a friendly, safe, and enjoyable store experience that results in repeat business and a high performance team.
Additionally, we offer the following bonuses:
Referral bonus:
* $1,000 for successfully referring a new hire to the store
* This bonus to be paid out in three increments: $250 after 30 days, $250 after 60 days, and $500 after 180 days
* The referred employee must be active at the time of bonus payment and in good standing
General Responsibilities:
* Assist the General Manager with the efficient and effective management of the facility and managing the location in the absence of the General Manager
* Provide excellent customer service and effectively manage employees during absence of manager, including addressing employee relations issues
* Manage expenses, merchandizing, profits and losses to ensure the financial stability of the operation; banking and completing DSR and shift analysis reports
* Conduct competitor surveys at the direction of management using personal vehicle
* Available to work any day and any shift as required.
Qualifications/Experience/Education:
* Customer service, leadership, & basic computer skills
* Retail experience is a plus but not required (we will train you!)
* Valid driver's license is required to perform banking responsibilities and to conduct competitor surveys. Reliable transportation and valid automobile insurance is required
* Ability to lift/carry up to 25 pounds and operate a dolly/handcart for heavier items
* Previous customer service experience is a plus
* High school diploma or general education degree (GED) is preferred, or equivalent experience.
$500 daily 8d ago
District Manager -W2003
OSL Retail Services Corporation
Associate manager job in North Brunswick, NJ
DISTRICT MANAGER
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.
Where You'll Make an Impact -
As the District Manager, you'll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees.
Put your Skills into Motion by -
Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director
Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district's awesome sales team
Creating game-changing strategies for high-performing and underperforming locations
Managing staffing levels at all locations
Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources
Visiting stores in person to build face-to-face relationships and ensure everyone following policy
Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture
What You Bring to The Table -
Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team
Strong management, coaching, and leadership experience at a retail organization
A minimum of 3 years of multi-unit experience
Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy
Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way
Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards.
A track-record of taking sales and service to a new level while keeping operational standards sky high
Proven ability to manage district fiscal budgets, forecast sales and retail metrics
Computer smarts, including Microsoft Office (Word, Excel, Outlook)
Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!)
Let's Talk Perks?
Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
Retirement support: Company-sponsored 401K plan to help build your financial future.
Fully Remote: Work where you're most productive-no commute required.
Top-tier tools: Best-in-class systems and equipment so you can do your best work.
OSL Cares: Opportunities to give back through community and charity initiatives.
WE at OSL: Supporting women's empowerment and leadership.
Career growth: Ongoing training, development, and programs to help you advance.
Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.
Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc.
Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint.
Internal candidates must meet the following criteria:
6 months in current position
Meeting all performance expectations
Discuss with their Manager prior to applying for the position.
Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you!
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$95k-153k yearly est. Auto-Apply 32d ago
District Manager -W2003
OSL Retail
Associate manager job in North Brunswick, NJ
DISTRICT MANAGER At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.
Where You'll Make an Impact -
As the District Manager, you'll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees.
Put your Skills into Motion by -
* Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director
* Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district's awesome sales team
* Creating game-changing strategies for high-performing and underperforming locations
* Managing staffing levels at all locations
* Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources
* Visiting stores in person to build face-to-face relationships and ensure everyone following policy
* Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture
What You Bring to The Table -
* Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team
* Strong management, coaching, and leadership experience at a retail organization
* A minimum of 3 years of multi-unit experience
* Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy
* Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way
* Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards.
* A track-record of taking sales and service to a new level while keeping operational standards sky high
* Proven ability to manage district fiscal budgets, forecast sales and retail metrics
* Computer smarts, including Microsoft Office (Word, Excel, Outlook)
* Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!)
Let's Talk Perks?
* Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
* Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
* Retirement support: Company-sponsored 401K plan to help build your financial future.
* Fully Remote: Work where you're most productive-no commute required.
* Top-tier tools: Best-in-class systems and equipment so you can do your best work.
* OSL Cares: Opportunities to give back through community and charity initiatives.
* WE at OSL: Supporting women's empowerment and leadership.
* Career growth: Ongoing training, development, and programs to help you advance.
* Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member.
* Invested in you: Structured employee development programs designed to help you thrive.
* Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.
* Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc.
* Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint.
Internal candidates must meet the following criteria:
* 6 months in current position
* Meeting all performance expectations
* Discuss with their Manager prior to applying for the position.
Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you!
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$95k-153k yearly est. Auto-Apply 35d ago
District Manager -W2003
OSL Retail Services
Associate manager job in North Brunswick, NJ
DISTRICT MANAGER
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.
Where You'll Make an Impact -
As the District Manager, you'll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees.
Put your Skills into Motion by -
Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director
Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district's awesome sales team
Creating game-changing strategies for high-performing and underperforming locations
Managing staffing levels at all locations
Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources
Visiting stores in person to build face-to-face relationships and ensure everyone following policy
Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture
What You Bring to The Table -
Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team
Strong management, coaching, and leadership experience at a retail organization
A minimum of 3 years of multi-unit experience
Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy
Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way
Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards.
A track-record of taking sales and service to a new level while keeping operational standards sky high
Proven ability to manage district fiscal budgets, forecast sales and retail metrics
Computer smarts, including Microsoft Office (Word, Excel, Outlook)
Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!)
Let's Talk Perks?
Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
Retirement support: Company-sponsored 401K plan to help build your financial future.
Fully Remote: Work where you're most productive-no commute required.
Top-tier tools: Best-in-class systems and equipment so you can do your best work.
OSL Cares: Opportunities to give back through community and charity initiatives.
WE at OSL: Supporting women's empowerment and leadership.
Career growth: Ongoing training, development, and programs to help you advance.
Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member.
Invested in you: Structured employee development programs designed to help you thrive.
Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.
Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc.
Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint.
Internal candidates must meet the following criteria:
6 months in current position
Meeting all performance expectations
Discuss with their Manager prior to applying for the position.
Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you!
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$95k-153k yearly est. Auto-Apply 35d ago
District Manager
Soleply LLC
Associate manager job in Cherry Hill, NJ
Job
Description
-
District
Manager
/
Head
of
Front
of
House
(FOH)
$94k-152k yearly est. Auto-Apply 55d ago
Retail Associate Manager MIDDLESEX | Union Ave
Imobile 4.8
Associate manager job in Middlesex, NJ
We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading!
Arch Telecom's Retail AssociateManagers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
What you'll do in your role?
Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
* Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
* Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
* Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
* Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
* Assist Retail Store Manager is daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
* How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
* Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
* How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
* Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
* Successfully identify and handoff small business leads.
* Develop strong peer relationships where we are all accountable for the company's success.
* Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
* Leadership!
* Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
* Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
* Being effective with operational, financial and performance management.
* Amazing communication skills, to your team and customers.
* Prior wireless sales experience.
What's in it for you?
* Employee Stock Ownership Program (ESOP)
* Competitive hourly pay
* Bonus earnings
* Automatic raises when reaching attainable milestones
* Exciting opportunities for career advancement
* A culture of care & excellence
* Health Benefits for Full Time Employees
What "must haves" do you need?
* Be at least 18 years of age
* High school degree or GED
* Ability to stand for long periods of time
* Ability to lift objects weighing up to 25lbs
* Reliable transportation
* Full Time (40 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: *******************
Inquiries: **************************
$78k-112k yearly est. 46d ago
Sr. Field Ops Training Manager
Lucky Strike Entertainment 4.3
Associate manager job in North Brunswick, NJ
Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites.
WHO WE ARE
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests.
WHAT WE LOOK FOR
Total rock stars. We're on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you?
WHAT TO EXPECT
We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk.
Check Us Out!
SUMMARY: The Senior Field Operations Training Manager plays a critical role in supporting the company's mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and managementassociates on company processes, operational standards, and service excellence. The Senior Field Operations Training Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
Identify training and performance support needs across locations.
Coach management teams to facilitate effective training for their staff, including on-the-job development.
Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.
Support implementation and adoption of new technology tools to enhance operational efficiency.
Mentor, coach Field Operations Support Managers.
Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.
Collaborate cross-functionally with other departments to support training initiatives.
Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
Provide feedback to employees and managers to support ongoing development.
Support special projects and ongoing operational needs as assigned.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Extensive regional travel is required.
Office-Based Support
Serve as subject matter expert (SME) for all operational company processes.
Conduct post-project evaluations to assess success and identify best practices.
QUALIFICATIONS: The Senior Field Operations Training Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. The Senior Field Operations Training Manager must have background in mentoring, coaching, developing and leading. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Manager experience required and multi-until manager experience preferred. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.
#LI-KK1
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The approximate pay rate for this position is $80,000 - $90,000 annually plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
$80k-90k yearly Auto-Apply 8d ago
Associate Manager/Manager, BD - Search and Evaluation
Klus Pharma Inc.
Associate manager job in Cranbury, NJ
Job Responsibilities:
60% Project search and evaluation
Collect and evaluate information about different therapeutic targets to obtain preliminary information regarding the overall target's efficacy, toxicity and pharmacokinetics, etc. based on literature, database, patents, news, and so on.
Discover, evaluate, and review advanced technologies/platforms of biologic therapeutics from both industry and academia.
Prepares clear technical reports, publications and oral presentations.
Independently communicate results in the form of reports and/or presentations. Responsibly presents and defends own work at meetings. May deliver updates to senior level management in context of overall project goals.
Schedule meetings internally/externally, record keeping, take minutes, and ensure the execution of plans.
Attend conferences to collect information of advanced/new technologies, platform, therapeutic target, etc. and make connect with possible cooperators.
40% Project management
Support R&D and BD groups with project/alliance management. Follow the project plan to monitor the timeline, budget, and progress as well as risk control. Coordinate the work between different functional groups. Ensure the decisions are made on time and the project timeline is met.
Collect data from different functional areas for weekly progress report.
Raise the encountered issues/problems to the management team.
Routinely report the project progress to the management team.
Schedule meetings internally or externally, record keeping, take minutes, and ensure the execution of plans.
Maintain the project database.
Required Education and Experience:
A Master or PhD degree in immunology, oncology, or related fields; 1-3 years of industry experiences in antibody drug discovery is highly desired.
Required Qualifications:
Advanced knowledge and experience in drug discovery and/or translational research for antibody-based therapeutics is required.
Critical thinker with good time management and focused on delivery.
Highly motivated self-starter, works effectively and able to excel within a matrix organization.
Strong verbal and written presentation skills.
Excellent communication skills for internal and external work environments.
Significant fluency in the use of PowerPoint, Excel and Word required.
Demonstrated leadership experience in a matrix environment, preferable in an industrial setting.
Experience working cross-disciplinary groups, executing strategies and contributing to key project decisions.
10-20% travel requirements.
Preferred Qualifications:
Experiences with ADC and/or bispecific antibody development is a plus.
$72k-125k yearly est. Auto-Apply 60d+ ago
Store Manager
Watson Apparel Co 4.1
Associate manager job in Atlantic City, NJ
All Star Elite is looking for an enthusiastic, experienced, and organized Store Manager to oversee our Tanger Outlets Atlantic City (NJ) location!
A Retail Store Manager, or Shop Manager, is responsible for facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep. Their duties include communicating with vendors about inventory orders, scheduling employee shifts and training new employees.
Retail Store Manager duties and responsibilities
A Retail Store Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Store Managers have the following duties and responsibilities:
• Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
• Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
• Seek ways to better promote the store, the product line and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store remains clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Required Qualifications:
• 3+ years of demonstrated consistent retail sales/customer service experience (fashion/apparel retail experience preferred)
• Must have open availability, and work Thursday, Friday, Saturday & Sunday
• Experience in a Store Manager, or a Team Supervisor role
• Excellent leadership skills and the ability to work with teams
• Open availability (Opening and/or closing shifts, weekends, Holiday seasons)
• Good communication and interpersonal skills towards customers, staff members, Company Leadership, Human Resources & Area/Zone managers
• Excellent problem-solving capabilities, with the ability to work well under pressure
• Must have a reliable mode of transportation upon first date of employment to complete trips to the Bank to submit deposits
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance
• Ability to lift heavy merchandise, walk and stand for long hours
$41k-59k yearly est. Auto-Apply 60d+ ago
Associate Manager
Express 4.2
Associate manager job in Edison, NJ
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at *************** and ****************
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name Menlo Park Responsibilities
Express is seeking an AssociateManager to join our team.
The AssociateManager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.
Key Responsibilities
Attract, hire, develop, inspire, and retain top talent
Support an environment, which encourages an exceptionally high level of the store morale.
Focus all store associates on creating an environment built on team work and inspiring a “one team” mentality.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.
Identify high performing store associates and assist in their growth.
Develop and maximize the success of store associates to achieve sales potential and customer experience.
Attract and hire store associates, up to and including Sales Leaders.
Analyze the business and execute/communicate clear action plans that optimize results.
Manage all aspects of daily store operations.
Ensure all store associates have clarity on goals and action plans.
Provide feedback to help support the creation of clear action plans that optimize results.
Manage and delegate workload and ensure execution of plans and strategies across the store.
Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
Support and develop a store environment focused on consistently delivering a great in-store customer experience.
Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
Lead consistent focus on delivering a great customer experience
Create a culture of proactive customer engagement to exceed our customer's expectations.
Drive loyalty and credit card acquisition through an engaged store team.
Create positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor.
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 3-5 of relevant job experience
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong supervisory, communication and customer service skills
Minimum of two years relevant experience
Prior sales management experience
Benefits and Compensation
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Pay Range $24.00 - $34.40 per hour Closing
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call ************** and say 'Associate Relations' or send an e-mail to ****************************** and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
How much does an associate manager earn in Toms River, NJ?
The average associate manager in Toms River, NJ earns between $57,000 and $160,000 annually. This compares to the national average associate manager range of $55,000 to $124,000.
Average associate manager salary in Toms River, NJ