How To Become An Associate, Member Services: What It Is and Career Path

What is an associate, member services and how to become one

Updated January 8, 2025

4 min read

If you want to engage with member business interests, and help people maximize their benefits, a career as a member services associate may right up your alley. As a member services associate, your core duty is to receive and resolve inquiries, concerns, and complaints from members via phone, email, chat, or in-person.

A profession as an associate services member brings countless opportunities to maximize your connections and exposure to industry professionals, peers, and key decision-makers. Being an associate service member, you may find work in various sectors, including financial services, retail, technology, healthcare, banks, insurance agencies, and many others. Typically, you may spend your day answering sales questions, assisting membership issues, and providing solutions to your customers.

To become a member service associate, most commonly, you may need a high school diploma or GED. Prior experience in customer service or sales may help pump your resume. To succeed in the role of associate services member, you must have strong customer service skills and an excellent ability to resolve inquiries and issues in a friendly way.

Working as a services member associate, you may earn $32,000 annually along with some benefit packages of health insurance, retirement plans, discounts on recreation, business services, and much more.

ScoreAssociate, Member ServicesUS Average

Salary

3.6

Avg. Salary $45,920

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.75%

Asian 7.20%

Black or African American 10.76%

Hispanic or Latino 20.70%

Unknown 5.47%

White 55.12%

Gender

female 60.98%

male 39.02%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become an associate, member services

Explore associate, member services education requirements

Most common associate, member services degrees

Bachelor's

52.1 %

Associate

18.0 %

High School Diploma

16.5 %

Start to develop specific associate, member services skills

Skills	Percentages
Address Changes	17.46%
Quality Customer Service	15.09%
Customer Service	10.33%
Member Service	9.28%
Front Desk	6.05%

Complete relevant associate, member services training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New associates, member services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an associate, member services based on U.S. Bureau of Labor Statistics data and data from real associate, member services resumes.

Research associate, member services duties and responsibilities

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.

Prepare your associate, member services resume

When your background is strong enough, you can start writing your associate, member services resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an associate, member services resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable associate, member services resume templates

Build a professional associate, member services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your associate, member services resume.

Apply for associate, member services jobs

Now it's time to start searching for an associate, member services job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How did you land your first associate, member services job

Jahanna Gallo

Associate, Member Services

My job title is technically Member Service Concierge which is a Personal Assistant for members who need additional assistance with claims,finding providers or finding additional resources. I became a PA by working hard and providing help to my team from training,floor support and assisting them once they were in production as well and going above and beyond for my team and members especially in difficult situations and my supervisor thought I would be a good fit as a PA.