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Working as an Associate, Member Services

If you want to engage with member business interests, and help people maximize their benefits, a career as a member services associate may right up your alley. As a member services associate, your core duty is to receive and resolve inquiries, concerns, and complaints from members via phone, email, chat, or in-person.

A profession as an associate services member brings countless opportunities to maximize your connections and exposure to industry professionals, peers, and key decision-makers. Being an associate service member, you may find work in various sectors, including financial services, retail, technology, healthcare, banks, insurance agencies, and many others. Typically, you may spend your day answering sales questions, assisting membership issues, and providing solutions to your customers.

To become a member service associate, most commonly, you may need a high school diploma or GED. Prior experience in customer service or sales may help pump your resume. To succeed in the role of associate services member, you must have strong customer service skills and an excellent ability to resolve inquiries and issues in a friendly way.

Working as a services member associate, you may earn $32,000 annually along with some benefit packages of health insurance, retirement plans, discounts on recreation, business services, and much more.

There is more than meets the eye when it comes to being an associate, member services. For example, did you know that they make an average of $15.53 an hour? That's $32,299 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does an Associate, Member Services Do

There are certain skills that many associates, member services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, customer-service skills and interpersonal skills.

When it comes to the most important skills required to be an associate, member services, we found that a lot of resumes listed 18.2% of associates, member services included customer service, while 17.3% of resumes included communication, and 12.0% of resumes included address changes. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the associate, member services job title. But what industry to start with? Most associates, member services actually find jobs in the hospitality and finance industries.

How To Become an Associate, Member Services

If you're interested in becoming an associate, member services, one of the first things to consider is how much education you need. We've determined that 44.9% of associates, member services have a bachelor's degree. In terms of higher education levels, we found that 6.5% of associates, member services have master's degrees. Even though most associates, member services have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an associate, member services. When we researched the most common majors for an associate, member services, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on associate, member services resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become an associate, member services. In fact, many associate, member services jobs require experience in a role such as cashier. Meanwhile, many associates, member services also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary$32,299
Job Growth Rate-2%

Associate, Member Services Career Paths

Top Careers Before Associate, Member Services

Cashier
16.2 %

Top Careers After Associate, Member Services

Cashier
10.7 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Associate, Member Services

Associates, Member Services in America make an average salary of $32,299 per year or $16 per hour. The top 10 percent makes over $78,000 per year, while the bottom 10 percent under $13,000 per year.
Average Salary
$32,299

Best Paying Cities

City
Average Salary
New York, NY
Salary Range36k - 106k$62k$62,334
Bloomfield, NJ
Salary Range35k - 104k$61k$60,991
Washington, DC
Salary Range36k - 100k$61k$60,618
Quincy, MA
Salary Range34k - 100k$59k$59,248
San Jose, CA
Salary Range32k - 84k$52k$52,223
Philadelphia, PA
Salary Range26k - 76k$45k$44,993
$20k
$106k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Overnight Member Services
Overnight Member Services
Planet Fitness
Planet Fitness
01/29/2021
01/29/2021
$25,04401/29/2021
$25,044
Front Desk Member Services
Front Desk Member Services
Family YMCA of Greater Augusta
Family YMCA of Greater Augusta
01/27/2021
01/27/2021
$16,69601/27/2021
$16,696
Member Services Associate
Member Services Associate
Life Time Fitness
Life Time Fitness
01/24/2021
01/24/2021
$25,71201/24/2021
$25,712
Credit Union-Member Service Associate
Credit Union-Member Service Associate
Robert Half
Robert Half
01/21/2021
01/21/2021
$37,56601/21/2021
$37,566
Head of Member Outreach and Service Resolution
Head of Member Outreach and Service Resolution
Metroplus Health Plan Inc.
Metroplus Health Plan Inc.
01/16/2021
01/16/2021
$104,00001/16/2021
$104,000
See More Recent Salaries

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Associate, Member Services Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Associate, Member Services. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Associate, Member Services Resume

At Zippia, we went through countless Associate, Member Services resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Associate, Member Services Demographics

Gender

female

58.7 %

male

36.7 %

unknown

4.6 %

Ethnicity

White

58.4 %

Hispanic or Latino

20.9 %

Black or African American

11.0 %

Foreign Languages Spoken

Spanish

59.8 %

French

9.8 %

German

4.2 %
See More Demographics

Associate, Member Services Education

Majors

Business
23.3 %

Degrees

Bachelors

44.9 %

High School Diploma

21.3 %

Associate

15.3 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For an Associate, Member Services

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.2% of associates, member services listed customer service on their resume, but soft skills such as computer skills and customer-service skills are important as well.

Best States For an Associate, Member Services

Some places are better than others when it comes to starting a career as an associate, member services. The best states for people in this position are New York, New Jersey, Massachusetts, and Connecticut. Associates, member services make the most in New York with an average salary of $61,611. Whereas in New Jersey and Massachusetts, they would average $60,976 and $59,040, respectively. While associates, member services would only make an average of $55,342 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Jersey

Total Associate, Member Services Jobs:
1,608
Highest 10% Earn:
$142,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Associate, Member Services Jobs:
2,045
Highest 10% Earn:
$143,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Associate, Member Services Jobs:
172
Highest 10% Earn:
$117,000
Location Quotient:
1.46
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Associate, Member Services Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ associates, member services and discovered their number of associate, member services opportunities and average salary. Through our research, we concluded that Sam's Club was the best, especially with an average salary of $37,180. Costco Wholesale follows up with an average salary of $39,298, and then comes Planet Fitness with an average of $27,117. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an associate, member services. The employers include None, None, and None

1. Sam's Club
4.1
Avg. Salary: 
$37,180
Associate, Member Servicess Hired: 
1,259+
2. Costco Wholesale
4.7
Avg. Salary: 
$39,298
Associate, Member Servicess Hired: 
332+
3. Planet Fitness
4.3
Avg. Salary: 
$27,117
Associate, Member Servicess Hired: 
327+
4. YMCA of Greater Indianapolis
3.6
Avg. Salary: 
$17,844
Associate, Member Servicess Hired: 
285+
5. United States Army
4.0
Avg. Salary: 
$30,139
Associate, Member Servicess Hired: 
167+
6. BJ's Wholesale Club
4.4
Avg. Salary: 
$21,531
Associate, Member Servicess Hired: 
143+

Associate, Member Services Videos

Updated October 2, 2020