Become An Associate, Member Services

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Working As An Associate, Member Services

Getting Information
Interacting With Computers
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships

Deal with People
Mostly Sitting
Repetitive
$32,802
Average Salary

What Does An Associate, Member Services Do At Navy Federal Credit Union

* Analyze, research and resolve problems and discrepancies related to member accounts/loans
* Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
* Counsel current and prospective members about Navy Federal's products and services
* Ensure cash and other negotiable instruments are handled properly
* Identify opportunities to cross service products and increase product penetration
* Perform platform banking functions
* Assist level I team members
* Understand and comply with federal and other regulations relating to financial products and services
* May assist with Branch Office vault opening, closing and balancing procedures
* May serve as a Branch Office and/or ATM vault custodian
* Perform other duties as assigned

What Does An Associate, Member Services Do At Sears Holdings

* Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders.
* Updates and manages home delivery orders with customer requested updates and or changes.
* Updates computer systems with required information to ensure accurate capturing of information to include logging data, updating order notes and comments
* Processes all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events.
* Ensures same day resolution for any issues
* Monitors home delivery routes and trucks to ensure on time performance.
* Communicates any changes impacting the customers delivery event or promised time window.
* Works to ensure all delivery stops are updated with the correct status
* Actions escalations with urgency and captures applicable data including identifying root cause, resolution, and tracking
* Assists the customer, client, Market Manager, and delivery carrier on all home damage claims or delivery complaints to the customer s satisfaction on the day of delivery
* Works to ensure all home delivery stops are updated with the correct status at the close of business each day.
* Also monitors and updates all deliveries scheduled through our remote carrier (XPO)
* Analyzes routing information and adjusts the daily routing configurations to obtain a reasonable solution from all customer information for each delivery location
* Supports routing operations for all locations and assists in problem solutions and detection of issues.
* Communicates to appropriate business unit
* Generates appropriate routing reports and communicates with delivery locations on expected truck and stop counts
* Processes the Asset Protection Reporting to determine root cause, captures data, reports any Asset Protection and training issues
* Performs other duties as assigned

What Does An Associate, Member Services Do At AAA Northern California, Nevada & Utah

* Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business.
* Effectively overcomes objections to close the sale and/or retain the insured.
* Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
* Conducts an insurance review for clients to identify a range of suitable products.
* Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
* Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
* Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
* Responds to customer inquiries and requests relating to insurance products and membership.
* Researches and resolves customer service issues.
* Often assists the insured in initiating the first notice of loss on claims

What Does An Associate, Member Services Do At Wyndham Worldwide

* Responsible for assisting owners and guests staying on property both by phone and face to face to offer them entertainment in the area at a discount.
* Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
* Must be able to work days, nights, week-ends, and holidays
* Must be proficient in Microsoft Office (excel and word).
* Must maintain department standards of production and work as a team player

What Does An Associate, Member Services Do At Unitedhealth Group

* Lead the Constituent Services implementation workstream for specific state implementations, defining key business needs, issues and/or gaps and implementing solutions for flawless operations execution Work with leveraged Optum Operations areas to implement member and provider servicing processes to support Medicaid solutions Partner with product owners, operations, and technology for you and your team to develop business deliverables for new / enhanced capabilities Ensure buy-in of implementation processes and solutions from key State owners, operations, and technology partners / leadership Work with Implementation and Operations teams to plan and execute User Acceptance and Operational Readiness Testing Manage project risks and issues, adhere to project timelines and budget Ensure timely and effective execution of all deliverables Perform other dues as assigned by Implementation team leadership Support RFP design and development as needed You’ll enjoy the flexibility to telecommute* from anywhere within the U
* S.
* as you take on some tough challenges

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How To Become An Associate, Member Services

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Associate, Member Services jobs

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Top Skills for An Associate, Member Services

Top Associate, Member Services Skills

Customer Service Skills
Membership Sales
Facility Tours

You can check out examples of real life uses of top skills on resumes here:

Use of extensive Customer Service Skills to provide insurance information to Medical Providers.
Generated revenue by increasing membership sales through promotions and acquiring new business.
Promote the company's advantages to potential new members by providing information on program/service offerings and conducting facility tours.
Process approximately 30 credit card and check payments daily via phone, mail, and in person during ski season.
Process memberships, program registrations, and all financial transactions accurately.