Associate, member services vs guest services associate

The differences between associates, member services and guest services associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a guest services associate. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $29,021 average annual salary of a guest services associate.

The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a guest services associate are PET, product knowledge, and guest service.

Associate, member services vs guest services associate overview

	Associate, Member Services	Guest Services Associate
Yearly salary	$45,920	$29,021
Hourly rate	$22.08	$13.95
Growth rate	-4%	-4%
Number of jobs	121,694	114,437
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

What does a guest services associate do?

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

Associate, member services vs guest services associate salary

Associates, member services and guest services associates have different pay scales, as shown below.

	Associate, Member Services	Guest Services Associate
Average salary	$45,920	$29,021
Salary range	Between $19,000 And $107,000	Between $22,000 And $37,000
Highest paying City	Daly City, CA	San Francisco, CA
Highest paying state	New York	Alaska
Best paying company	West Tennessee Healthcare	Stanford University
Best paying industry	Government	Retail

Differences between associate, member services and guest services associate education

There are a few differences between an associate, member services and a guest services associate in terms of educational background:

	Associate, Member Services	Guest Services Associate
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Associate, member services vs guest services associate demographics

Here are the differences between associates, member services' and guest services associates' demographics:

	Associate, Member Services	Guest Services Associate
Average age	40	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 34.5% Female, 65.5%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between associate, member services and guest services associate duties and responsibilities

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Guest services associate example responsibilities.

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.
Distribute all merchandise for promotional purposes and giveaways.
Operate PBX telephone system and assist with inventory responsibilities.

Associate, member services vs guest services associate skills

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

Common guest services associate skills

PET, 34%
Product Knowledge, 21%
Guest Service, 8%
Reservations, 7%
Customer Service, 3%
Front Desk, 3%

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Office and Administrative Industry
Associate, Member Services
Associate, Member Services vs Guest Services Associate

Updated January 8, 2025

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