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Associate, member services vs sales associate and customer service

The differences between associates, member services and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a sales associate and customer service. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Associate, member services vs sales associate and customer service overview

Associate, Member ServicesSales Associate And Customer Service
Yearly salary$45,920$28,654
Hourly rate$22.08$13.78
Growth rate-4%-4%
Number of jobs121,694298,588
Job satisfaction--
Most common degreeBachelor's Degree, 52%High School Diploma, 34%
Average age4040
Years of experience1212

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Associate, member services vs sales associate and customer service salary

Associates, member services and sales associate and customer services have different pay scales, as shown below.

Associate, Member ServicesSales Associate And Customer Service
Average salary$45,920$28,654
Salary rangeBetween $19,000 And $107,000Between $21,000 And $38,000
Highest paying CityDaly City, CABellevue, WA
Highest paying stateNew YorkConnecticut
Best paying companyWest Tennessee HealthcareGEICO
Best paying industryGovernmentManufacturing

Differences between associate, member services and sales associate and customer service education

There are a few differences between an associate, member services and a sales associate and customer service in terms of educational background:

Associate, Member ServicesSales Associate And Customer Service
Most common degreeBachelor's Degree, 52%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Associate, member services vs sales associate and customer service demographics

Here are the differences between associates, member services' and sales associate and customer services' demographics:

Associate, Member ServicesSales Associate And Customer Service
Average age4040
Gender ratioMale, 39.0% Female, 61.0%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between associate, member services and sales associate and customer service duties and responsibilities

Associate, member services example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
  • Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
  • Build strong client relationships and profiling customers to determine or uncover their financial needs.
  • Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
  • Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.
  • Show more

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Associate, member services vs sales associate and customer service skills

Common associate, member services skills
  • Address Changes, 17%
  • Quality Customer Service, 15%
  • Customer Service, 10%
  • Member Service, 9%
  • Front Desk, 6%
  • Membership Sales, 5%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%

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