How to hire an associate, member services

How to hire an associate, member services, step by step

Here's a step-by-step associate, member services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an associate, member services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new associate, member services
• Step 8: Go through the hiring process checklist

What does an associate, member services do?

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1. Identify your hiring needs

   Before you post your associate, member services job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an associate, member services for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An associate, member services's background is also an important factor in determining whether they'll be a good fit for the position. For example, associates, member services from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of associates, member services and their corresponding salaries.

   Type of Associate, Member Services	Description	Hourly rate
   Associate, Member Services	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$9-51
   Service Team Member	A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors... Show more	$9-17
   Customer Services Coordinator	A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company... Show more	$12-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Address Changes
   • Quality Customer Service
   • Customer Service
   • Member Service
   • Front Desk
   • Membership Sales
   • CPR
   • Outbound Calls
   • Facility Tours
   • PowerPoint
   • Credit Card Payments
   • POS
   • Inbound Calls
   • Health Insurance

   Check all skills

   Responsibilities:

   • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
   • Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
   • Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
   • Build strong client relationships and profiling customers to determine or uncover their financial needs.
   • Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
   • Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

   More associate, member services duties

3. Make a budget

   Including a salary range in your associate, member services job description is one of the best ways to attract top talent. An associate, member services can vary based on:

   • Location. For example, associates, member services' average salary in montana is 55% less than in new york.
   • Seniority. Entry-level associates, member services 82% less than senior-level associates, member services.
   • Certifications. An associate, member services with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an associate, member services's salary.

   Average associate, member services salary

   $45,920yearly

   $22.08 hourly rate

   ---

   Entry-level associate, member services salary

   $19,000 yearly salary

   Updated January 20, 2026

   Average associate, member services salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$68,993	$33
   2	New York	$67,303	$32
   3	District of Columbia	$64,417	$31
   4	Massachusetts	$58,360	$28
   5	Texas	$52,615	$25
   6	Pennsylvania	$50,091	$24
   7	Tennessee	$48,292	$23
   8	North Carolina	$44,225	$21
   9	Ohio	$42,944	$21
   10	Virginia	$42,172	$20
   11	Alabama	$41,512	$20
   12	Arkansas	$41,087	$20
   13	Oregon	$40,958	$20
   14	Wisconsin	$39,928	$19
   15	Illinois	$37,677	$18
   16	Colorado	$37,466	$18
   17	Washington	$36,936	$18
   18	Missouri	$36,327	$17
   19	Florida	$35,877	$17
   20	Iowa	$35,208	$17

   Average associate, member services salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	West Tennessee Healthcare	$136,912	$65.82
   2	GLG	$124,786	$59.99	4
   3	St. Jude Children's Research Hospital	$120,087	$57.73	1
   4	SHRM	$107,367	$51.62
   5	Fox Chase Cancer Center	$101,607	$48.85
   6	Fred Hutch	$94,310	$45.34
   7	Massachusetts General Hospital	$93,580	$44.99
   8	Memorial Sloan Kettering Cancer Center	$91,591	$44.03	11
   9	Medical Mutual	$91,547	$44.01
   10	Roswell Park	$89,457	$43.01	1
   11	Moffitt Cancer Center	$85,477	$41.09	3
   12	Page Society	$56,725	$27.27
   13	Clean Power	$56,231	$27.03
   14	Advisory Board	$55,570	$26.72
   15	Kaiser Permanente	$54,353	$26.13	42
   16	Boston College	$49,343	$23.72	1
   17	University of Nebraska at Omaha	$49,142	$23.63	16
   18	Arlington-Mansfield Area YMCA	$49,013	$23.56
   19	Better Life Partners	$46,281	$22.25	5
   20	The HR Team	$45,449	$21.85

4. Writing an associate, member services job description

   A job description for an associate, member services role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an associate, member services job description:

   Associate, member services job description example

   ArmadaGlobal is a privately-held health care and insurance services firm located in Hunt Valley, MD. Our innovations in health advisory services and workforce benefits help solve some of the most pressing challenges in the health care benefit landscape. Founded in 2005 on a 30+ year legacy in the insurance industry, ArmadaGlobal strives to bring transformational impact to our customers’ businesses and lives. We know how important it is to invest in our employees, which is why we were recognized in 2012 as one of the Best Places to Work by the Baltimore Business Journal.

   Visit us online at www.armadaglobal.com

   Summary:

   Our Member Services Associates are responsible for resolving member inquiries regarding benefits, claims and coverage, while ensuring a world-class service experience.

   Responsibilities:

   · Answer questions and resolve issues based on phone calls and other member inquiries

   · Document and track contact with members

   · Educate members on our self-service options

   · Exceed our members service expectations

   · Exhibit flexibility necessary to ensure customer focused quality

   · Perform other duties as assigned

   Qualifications:

   · Positive professional attitude required

   · Excellent verbal and written communication skills

   · Time management and organizational management skills

   · Strong problem-solving skills

   · Ability to work independently and as part of a team in a fast-paced work environment

   · Technical skills and computer literacy

   · Customer service experience in a transaction based environment such as a call center or retail location preferred

   Benefits

   ArmadaGlobal offers a comprehensive compensation and benefits plan that includes the following:

   · Medical Coverage

   · Dental Coverage

   · Vision Coverage

   · Paid Time Off

   · 401k

   · Short and Long-Term Disability

   Company DescriptionAbout ArmadaCare
   A leading insurance program manager, ArmadaCare delivers uncommon insurance solutions designed to enhance ordinary health benefits. With the steadfast belief that insurance should be better, ArmadaCare’s plans fill voids in coverage for routine and unexpected healthcare expenses, offer valuable health and productivity support services and invite usage with modern conveniences, education touchpoints and people-first service. The result gives our clients the edge they need to retain, recruit and reward talent at all levels.

   Copy this example

   

5. Post your job

   To find associates, member services for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any associates, member services they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level associates, member services with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your associate, member services job on Zippia to find and recruit associate, member services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with associate, member services candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new associate, member services

   Once you've selected the best associate, member services candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new associate, member services. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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