Associate, member services job description

ArmadaGlobal is a privately-held health care and insurance services firm located in Hunt Valley, MD. Our innovations in health advisory services and workforce benefits help solve some of the most pressing challenges in the health care benefit landscape. Founded in 2005 on a 30+ year legacy in the insurance industry, ArmadaGlobal strives to bring transformational impact to our customers’ businesses and lives. We know how important it is to invest in our employees, which is why we were recognized in 2012 as one of the Best Places to Work by the Baltimore Business Journal.

Visit us online at www.armadaglobal.com

Summary:

Our Member Services Associates are responsible for resolving member inquiries regarding benefits, claims and coverage, while ensuring a world-class service experience.

Responsibilities:

· Answer questions and resolve issues based on phone calls and other member inquiries

· Document and track contact with members

· Educate members on our self-service options

· Exceed our members service expectations

· Exhibit flexibility necessary to ensure customer focused quality

· Perform other duties as assigned

Qualifications:

· Positive professional attitude required

· Excellent verbal and written communication skills

· Time management and organizational management skills

· Strong problem-solving skills

· Ability to work independently and as part of a team in a fast-paced work environment

· Technical skills and computer literacy

· Customer service experience in a transaction based environment such as a call center or retail location preferred

Benefits

ArmadaGlobal offers a comprehensive compensation and benefits plan that includes the following:

· Medical Coverage

· Dental Coverage

· Vision Coverage

· Paid Time Off

· 401k

· Short and Long-Term Disability

Company DescriptionAbout ArmadaCare
A leading insurance program manager, ArmadaCare delivers uncommon insurance solutions designed to enhance ordinary health benefits. With the steadfast belief that insurance should be better, ArmadaCare’s plans fill voids in coverage for routine and unexpected healthcare expenses, offer valuable health and productivity support services and invite usage with modern conveniences, education touchpoints and people-first service. The result gives our clients the edge they need to retain, recruit and reward talent at all levels.

Legacy is committed to assisting our members in the greater Birmingham area at one of our eight branches. Additionally, we are proud to be the official credit union of the University of Alabama at Birmingham. We want to help our members Craft their Legacy by providing products and services to our members that help fulfill their financial needs. We have been loyal to the UAB and Birmingham community since 1955.

We are also committed to providing competitive pay to our employees, as well as excellent benefits. We offer health and dental insurance through BCBS of Alabama, as well as company paid Life and LTD insurance . We offer two retirement plans: 401(k) with discretionary match and a Cash Balance Defined Benefit Plan and Trust . We also have 12 paid holidays, 12 vacation days, and 10 sick days for our employees! This is a full time position, with the standard hours being Monday through Thursday from 8:30 am - 5:00 pm, and Friday from 8:30 am - 6:30 pm .

In this Member Service Associate position, we rely on you to effectively assist our members with all of their financial transactions while providing exceptional customer service. From basic cash handling to withdrawals, deposits, transfers, loan payments, and more, our members depend on you to do everything with precision and care. As needed, you recommend and sell products and services, and direct members to various departments for specific information and/or services that cater to their individual needs/goals. In addition to helping our members, you are happy to jump in and perform a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!

• Prior customer service experience
• Experience handling money
• High school diploma or GED
• At least 1 month of related experience needed

Apply today!

Location: 35242

Job Posted by ApplicantPro

AmeriCorps Member Job Description

Healthcare Staffing Professionals, Inc. is assisting The LA County Department of Public Health (LACDPH) in recruiting part-time (three fourths time) and half-time AmeriCorps members. Part-Time Members will complete a total of 1200 hours during their 12-month service period and receive a living allowance of $20,000 for their service. Half-Time Members will complete a total of 900 hours during their 12-month service period and receive a living allowance of $14,400 for their service
AmeriCorps members will engage in community outreach, health education, and resource sharing in the most highly impacted communities located within Los Angeles County. Members will be assigned to one of the eight Service Planning Areas (SPAs) and work to meet the unique health needs of communities within their assigned region. The primary role of members will be to conduct community outreach. Outreach efforts will comprise of 80% of the member’s time and the remaining 20% of time will be spent supporting LACDPH Community Field Office activities. Field office activities will focus on topics such as substance abuse disorders, HIV/STDs, nutrition, physical activity, violence prevention, environmental health and more.
Members will join an AmeriCorps cohort and will receive individual and group training to further support development as an emerging public health leader. This experience will provide members the opportunity to gain experience in the field while directly interfacing with community members, business owners, stakeholders, and public health experts.
Given the fluidity of COVID-19 information and mandates, candidates must be able to work well in a fast paced and changing environment. Candidates must be flexible team players and must be willing to respond to changing directives given the needs of the community. Members will report directly to a Supervising Community Health Worker.

AmeriCorps Members will be responsible for the following duties:

· Conducting culturally and linguistically appropriate in person COVID-19 outreach which will consist of door knocking in neighborhoods, visiting local businesses, attending community events, and supporting vaccination clinics;
· Engaging community members to provide guidance and messaging on COVID-19 education, prevention, recovery, and other vital COVID-19 information;
· Supporting vaccine registration support to communities most impacted by the virus;
· Delivering healing-informed educational sessions centered around various public health topics;
· Offering resource navigation community members to support access to health and social services;
· Supporting a variety of public health activities assigned by LACDPH Regional Health Offices;
· Documenting community interactions and resource referrals in a timely manner using a data collection tool;
· Completing AmeriCorps training in addition to other mandatory programmatic trainings set forth by LACDPH;
· Adhering to responsible work habits, such as stating on task, remaining professional, and reporting for service on time;

Required Skills:

· Understanding of general health disparities and impact of COVID-19 on communities of color, low-income communities, and other highly impacted communities throughout Los Angeles County;
· Self-motivated to balance priorities and manage time when in the field and in the office;
· Aptitude to work both independently and as part of a team;
· Strong and effective communication skills, both written and oral;
· Capability to conduct educational sessions and presentations with a variety of groups;
· Ability to stay up to date with the latest information related to COVID-19, vaccines, testing, and policies

Minimum Qualifications:

· A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions such as outreach
· Be 18 years of age