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  • Family Services Associate - Care Coordination & Resources

    Children's National Medical Center 4.6company rating

    Associate, member services job in Washington, DC

    A prominent pediatric healthcare provider in Washington is looking for a Family Services Associate to assist patients and families with issues related to illness and facilitate resource access. Responsibilities include coordinating care among medical teams, conducting screening interviews, and ensuring follow-up support. Candidates must hold a Bachelor's degree and ideally have experience in crisis situations. Bilingual abilities are preferred. This position offers a full-time work schedule with a competitive salary range of approximately $44,782.40 - $74,630.40. #J-18808-Ljbffr
    $44.8k-74.6k yearly 18h ago
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  • Customer Relations Associate Part-Time

    Levine Music 4.2company rating

    Associate, member services job in Washington, DC

    Levine Music - Part-Time Customer Relations Associate Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine's core values - excellence and opportunity - infuse everything we do. Our distinguished faculty offers a broad and well‑rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine's education available to everyone. Hundreds of students receive substantial scholarship assistance; many more receive free instruction through fully funded, in‑school programs. Position Summary Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees. Duties and Responsibilities, not limited to the following: Campus Support Perform front desk responsibilities Answer phones and provide information to the public regarding Levine Maintain essential knowledge of programs and events featured on the Levine website Check voicemail and return calls Maintain room reservation schedule Provide campus faculty support: maintain phone lists, place piano tuning requests, update mailboxes, assist with event set-ups when needed Provide administrative support for technology questions Coordinate with day, weekend, and part‑time front desk staff to ensure substitute coverage for vacation, sick days, and vacancies Event Management Set up, attend, and assist at concerts, student recitals, and special events Organize site support (equipment, warm‑up rooms, etc.) for scheduled events such as studio recitals, master classes, lectures, and jams Create programs for student recitals Assist with campus events and programs on assigned evenings and weekends Part-Time Work Schedule • Mondays: 3:00 PM - 9:00 PM • Fridays: 1:00 PM - 9:00 PM • Sundays at Silver Spring: 9:00 AM - 1 PM Weekends: Extra staffing opportunities available; average of 12+ hours per month Qualifications Pleasant and professional phone manner and demeanor Excellent interpersonal and customer service skills Previous customer service experience Strong computer skills, including Microsoft Word, Excel, Outlook, and database management Understanding of office practices with the ability to multitask Willingness to work in a team environment Hourly Rate $17.95 Equal Opportunity Statement Levine Music is an Equal Opportunity Employer. Levine Music's employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.
    $18 hourly 1d ago
  • Member Service Associate-Remote

    Fort Bragg Federal Credit Union

    Remote associate, member services job

    Member Service Associate-Remote (Must reside within 35 miles of Fayetteville, NC) Purpose: Responsible for handling inbound calls independently, providing excellent service and support through digital channels such as phone, chat, and secure messaging. Assist members with transactions, account questions, products and services, prioritizing accuracy, efficiency, and professionalism. The role demands courteous, high-quality service and the ability to resolve various member requests. As a trusted credit union representative, the MSA ensures all interactions follow policies, security measures, and compliance standards. Primary Duties and Responsibilities: Deliver high-quality member service remotely, ensuring all interactions are handled with professionalism, accuracy, and confidentiality. Answer inbound calls from members to address account inquiries, balance questions, transaction history, and general account support. Process account transactions, payments, transfers, send wires, term share, account maintenance and other requests via digital channels. Educate members on credit union products (savings, checking, money markets, credit cards, digital banking, etc.) based on member needs as well as digital service and financial solutions. Identify and promote opportunities to cross-sell products and services to meet members financial needs. Maintain current knowledge of policies, procedures, and regulatory compliance requirements. Participate in ongoing training, coaching sessions, team meetings and development to ensure service excellence. Maintain productivity standards and meet or exceed performance goals. Research and resolve member problems or discrepancies. Follow up with members as necessary (callbacks, emails) to ensure resolution. Provide walk-throughs or guide members in using self-service digital banking tools (mobile app, online banking, bill pay). Meet or exceed key performance metrics (e.g., average handling time, first call resolution, quality scores, sales goals). Comply with all security and privacy requirements and maintain the member's confidentiality. May be required to work on daily reports. Performs any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned branch or operations center for initial training (additional time may be required based on performance). Quarterly Branch Requirement: One (1) continuous week per quarter working in-branch for team engagement. Must be flexible to work additional days or weeks if needed to support the branch. Required to attend in-branch training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours include weekends or rotating shifts, depending on the credit union's needs. High call volumes, peak times. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Required to travel to any branch, including the Southern Pines location. Complies with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 6 months to 1 year cash handling experience required. Minimum of one year of financial institution, customer service, or phone center experience preferred. Other Special Skills and Abilities: Strong computer literacy and comfort with digital banking systems and remote communication tools. Excellent verbal and written communication skills. High attention to detail and strong problem-solving abilities. Professional demeanor and commitment to the credit union's mission of service. Ability to remain calm under stress and handle difficult member situations professionally Proficiency with computer systems, MS Office (Outlook, Excel, Word) Good typing skills and entry accuracy Ability to multitask (e.g. work with multiple screens, systems) Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.
    $27k-67k yearly est. 60d+ ago
  • Virtual Member Associate - Entry Level

    Lisa Russel

    Remote associate, member services job

    Join Our Team - Work from Anywhere! Are you ready to ignite your career in insurance sales? We are seeking enthusiastic, motivated, and personable individuals to join our rapidly growing company. This is your opportunity to build a rewarding career, achieve unlimited earning potential, and be part of a supportive and dynamic team. Requirements / Responsibilities / Rewards Unlimited Earning Potential: Set your own pace and grow your income based on your effort and results. Mentorship Program: Learn from experienced leaders to unlock your full potential. Career Advancement: Advance your career quickly, with leadership opportunities available for high performers. Dynamic Work Environment: Enjoy a fun, challenging, and supportive culture that pushes you to exceed your personal best. Work from Anywhere: Flexible remote work combined with world-class support from our team. Key Requirements Excellent Communication: Clear, professional, and courteous interactions with clients. Basic Computer Knowledge: Comfort using virtual engagement tools and technology. Strong Work Ethic: Committed to delivering exceptional service and exceeding goals. Outgoing Personality: Energetic, positive, and engaging presence that leaves a lasting impression. Time Management Skills: Efficiently manage your schedule to ensure productivity. Leadership Experience (Optional): Prior management experience valued, with growth opportunities for future leaders. Team Player & Independent Contributor: Ability to thrive in collaboration while taking initiative independently. Additional Information Assistance obtaining your state certification will be provided if not already held. Ongoing support for professional growth and financial development. Ready to Take the Next Step?
    $22k-54k yearly est. Auto-Apply 2d ago
  • Head of Member Services

    Hassle Free Home Services

    Associate, member services job in Rockville, MD

    Who We Are Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises - a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: “one call solves it all.” Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience. Position Overview The Head of Member Services serves as the strategic leader responsible for operational excellence, technology enablement, and a seamless, high-quality member experience. This role ensures team efficiency and continuous improvement across all service channels, acting as the bridge between Member Services, AI-powered agents, and leadership to translate on-the-ground insights into strategic action. This is an onsite role in our Rockville, MD headquarters. What You'll Accomplish Leadership Execute our vision for seamless member experience that delivers Four Seasons-like service across member communications, onboarding, and scheduling Partner with other department leaders to ensure member issues are handled thoughtfully, on-time and in-full Hire and train Member Service team members that fit with our culture and deliver to our expected service levels Member Communications Continuously optimize AI-generated responses in email comms to ensure accuracy, clear next-step guidance, and strong member outcomes Assist dev team in improving automated AI responses by contributing scenarios for the prompting and fine tuning of responses Partner with the technology team to define and refine Gorgias ticket assignment rules so member inquiries are routed to the right owner quickly, reducing handoffs and response time Audit customer communications (email, phone, texting, etc.) to ensure tone, accuracy, and consistency with brand standards Process Identify process issues and recommend improvements to streamline scheduling, onboarding, maintenance visit QA, and communication workflows Run point on high touch customer situations (escalations) that require triage and careful problem solving to maintain customer satisfaction Define clear triggers and pathways (escalation protocols) for when issues should move from frontline reps to leadership Technology Enhance Quiq text messaging logic and communication flows to deliver accurate, relevant, and human-like responses to customer inquiries Identify and lead integration opportunities between Quiq and our CRM platform, Airtable (e.g. create repair tasks in our CRM from Quiq text messages, merge text message conversations into the Member Communication section in our CRM, etc.) Evaluate and improve the customer portal to improve usability, design, and overall member experience Develop and maintain internal documentation and “how-to” guides for team tools (Quiq, Airtable, Gorgias, Softr) Metrics/Reporting Define and analyze KPIs for Member Services operations to measure onboarding efficiency, communication turnaround, and customer satisfaction, translating data into actionable insights Create dashboards/reporting for leadership visibility on the above performance metrics Who You Are 3+ years of experience in customer operations, member services, or service delivery, preferably in high-expectation environments (e.g., membership, hospitality, logistics), with exposure to AI or automation. Exceptional written and verbal communication skills, with the ability to anticipate needs, reduce ambiguity, and enable fast, confident execution across teams. Strong systems and process mindset, with experience identifying root causes and improving workflows through rules, automation, tooling, and reporting. Demonstrated builder mentality, including experience documenting SOPs, refining processes, and scaling service operations in evolving or imperfect environments. High bar for white-glove customer experience, with comfort leading complex escalations and translating service failures into operational improvements. Benefits Competitive compensation, commensurate with experience High-ownership leadership role with real authority to shape systems, processes, and tooling across the company. PTO Health/Vision/Dental Insurance Indeed Tags: #lp
    $33k-87k yearly est. Auto-Apply 21d ago
  • Service Support Member

    Buffalo Wing Factory

    Associate, member services job in Fairfax, VA

    Buffalo Wing Factory is a Northern Virginia staple! It is about being part of a community and sharing a special dining experience with our guests. We have been around since the mid 90s and continue to expand throughout the region. We currently have 5 locations and look forward to bringing more Well Crafted Comfort Food to families! Buffalo Wing Factory is looking for Service Support members which include Hosts, Bussers, Cashiers, and Food Runners! We are looking for candidates that are: Excellent communicators Dedicated to guest-focused service Enjoys working with the community Available on weekends Looking for year-round applicants
    $25k-67k yearly est. 60d+ ago
  • DOD SkillBridge Program - Active Duty Service Members Only

    Simventions, Inc.-Glassdoor ✪ 4.6

    Associate, member services job in Quantico, VA

    We are seeking a highly motivated and dedicated SkillBridge Intern with a background in STEM (Science, Technology, Engineering, and Mathematics) to join our team. This internship program, designed for transitioning service members, offers a unique opportunity to gain hands-on experience, applying military skills and leadership abilities in a civilian work environment. As a SkillBridge Intern, you will collaborate with experienced professionals, contribute to key business initiatives, and develop essential skills that will help you transition successfully to a civilian career. Theprogram is tailored to provide valuable insights, mentorship, and practical experience that align with your career goals. * THIS REQUISITION IS FOR ACTIVE DUTY SERVICE MEMBERS ONLY*SimVentions DoD SkillBridge Internship Program Exploring the Benefits of the DOD SkillBridge Program The Department of Defense SkillBridge program is an exceptional opportunity for service members to develop valuable civilian work experience via industry-specific training, apprenticeships, or internships. This program connects transitioning service members with industry partners for genuine job experiences during the last 180 days of service. This program is a win-win for both service members and industry partners. Service members gain the opportunity to work in civilian career fields, while industry partners have access to the world's most highly trained and motivated workforce at no cost. During the program, service members will continue to receive their military compensation and benefits, while industry partners provide the civilian training and work experience. Assist Your Members Transitioning from Active Duty with DOD SkillBridge As an installation or unit commander with service members preparing to transition from active duty, it's essential to bridge the gap between their military and civilian careers. By allowing SkillBridge participation with reputable employers, commanders can help ease the military-to-civilian transition period for their members. Permissive Duty for Service Members with Industry Partners Service members can receive up to 180 days of permissive duty, with written authorization from their chain of command, to focus exclusively on training with approved industry partners. These industry partners provide practical training and valuable work experience, as well as assess the service member's potential for future employment. Clearance: Active security clearance is required. Requirements: Currently serving as an Active Duty military service member and eligible for the SkillBridge program. Strong communication, organizational, and problem-solving skills. A proactive, team-oriented mindset with the ability to work independently. Eagerness to learn, grow, and apply military experiences to a civilian career path in the fields of Technology and Innovation, Software Engineering, Systems Engineering, Modeling and Simulation, and Cybersecurity Responsibilities: Responsibilities during the internship will be unique to the candidate based on their experience and career goals; however, the following can be expected of each SkillBridge intern. Assist with daily operations and support cross-functional teams. Contribute to the completion of projects, including research, analysis, and reporting. Participate in team meetings, offering input and suggestions based on your background and expertise. Gain experience in specific technologies, tools, or processes relevant to the role. Build and enhance professional skills in areas such as communication, leadership, and problem-solving. Preferred Skills and Experience: STEM degree is preferred but not required. Compensation: The SkillBridge program is a capstone training experience that allows service members to gain civilian work experience during the last 180 days of their service. Industry partners provide the training and work experience, while the U.S. Department of Defense (DoD) continues to pay the service member's salary and benefits. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
    $25k-66k yearly est. 14d ago
  • US Customs Clearance Coordinator (Remote)

    A & A Customs Brokers 4.2company rating

    Remote associate, member services job

    Customs Clearance Coordinator (Remote) Department: U.S. Operations Reports To: Release Supervisor (US) Schedule: Full-time, Monday to Friday . Lumber Release - 9:00am - 5:30pm PST Highway Release - 4:00pm - 12:30pm PST Highway Release - 3:00pm - 11:30pm PST Compensation: $45,000 - $55,000 USD annually, based on experience. This role may also be eligible for a shift differential, an additional pay premium recognising evening or overnight hours worked. Position Summary The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately, efficiently, and in compliance with all U.S. Customs regulations. This position works independently during the evening shift to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service. This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customer service. About A & A Customs Brokers For more than 40 years, A & A has specialised in customs brokerage and international trade-but we are not your typical broker. We pride ourselves on combining deep expertise with a people-first approach. Certified as a Great Place to Work by our employees Remote-first culture, giving you the flexibility to work from anywhere Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs Investment in your career growth with training and certification support, including: $2,000 bonus for completing your CCS designation $2,000 bonus for successfully completing the LCB exam and earning your license Our culture is values-driven-we collaborate, innovate, and celebrate wins as a team. At A & A, we believe client service starts with supporting and empowering our people. Key Responsibilities Review documentation and prepare customs release entries for processing Communicate with clients to clear shipments, provide updates, and resolve paperwork issues or customs holds Assign correct tariff classifications (HTSUS) Ensure shipments are released, classified, and billed accurately and in a timely manner Handle general inquiries professionally via phone, email, or internal channels Maintain knowledge of all ports across the U.S. and Canada Ensure compliance with U.S. Customs regulations when completing import documents Support other operational tasks as required Qualifications Required: Previous customs entry release experience Experience processing entries across multiple modes (highway, rail, air, ocean) Strong accuracy and ability to handle large volumes of work under deadlines Ability to work independently during evening shifts Strong customer service and communication skills Preferred: Experience with Softwood Lumber Entries CCS designation or Licensed Customs Broker (LCB) certification Experience working with Partner Government Agencies (e.g., FDA, USDA) Additional Information To learn more about us, visit: ************ See what our team says: Glassdoor Reviews #ServeWithEnthusiasm #MakeItHappen #PlayAsATeam #LearnAndGrow A & A Customs Brokers is a fair and equitable employer. We welcome applications from all qualified candidates regardless of ethnicity, race, age, gender identity, disability, or sexual orientation.
    $45k-55k yearly 52d ago
  • Customer Service

    Tawk

    Remote associate, member services job

    Qualifications Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. Requirements Interact by answering phone calls promptly, responding to emails within 24 hours Reach out and follow up with all lead generation channels running Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner Someone who is good at managing social media channels - IG and FB All 24-hour before emails need to be sent out (on how to prepare for their clean) Organized and resourceful Knowledge social media channels - IG and FB Marketing or branding experience is a plus! Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus! Good with Written & Verbal Communication Skills Communicate via teams, email, or phone calls. Excellent interpersonal skills and customer focused Excellent people skills and team player Amendable to work 40 hours in a week Responsibilities Call all clients booked in for the day, to ensure they are still on for their clean - ideally at least 24 hours prior Contact cleaners to ensure they are aware of their schedule for the day - currently 8 cleaners Responsible to log into the systems at the beginning of the day All lead gen sources and they would begin to respond to leads and follow up and call back all potentials If there are customers that have been one-time cleans - call them and try and convert them to maintenance cleans. If a customer calls, vet t - Ihem, ensure they understand what we offer, check on availability, then coordinate alternative days if that day isn't available Someone who is ensuring customer is receiving consistent info (re offers), and making emails are going out. Set up and send email campaigns Additional Information What we offer: Remote Job ONLY 8:30 AM to 5:00 PM EST (New York Time) We offer competitive salary starting Php 25, 000/month (depending on the requirements)
    $34k-46k yearly est. 11h ago
  • Customer Service (REMOTE)

    Path Arc

    Remote associate, member services job

    The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and Voicemails Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Ability to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Benefits Health Insurance (Dental and Vision included) Excellent Retirement plan Tremendous upward mobility into other positions and management Flexible hours Entirely Remote/Work From Home Only Student Loan Assistance Programs
    $34k-46k yearly est. Auto-Apply 60d+ ago
  • Remote work from home ; Customer Service Excellence (Remote)

    Realit's

    Remote associate, member services job

    Leverage your computer skills to provide customer service, from home! RealIT's connects you to the Arise platform without paying the business start up fees. When you join RealIT's , an Arise IBO, you will be considered an Independent Contractor to the IRS. This means that you are responsible for your own taxes. You will receive a 1099 for your work from home services throughout the year. Please remember it is your responsibility to file your taxes with the IRS annually. You choose your program which has a training class fee. You are not paid for training, but special financial assistance is available to apply to course fees if approved. About Arise Arise connects small call center companies, with people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss. Register to use the Arise Platform, and have the freedom to be your own boss! Benefits of registering to use the Arise Platform: Be your own boss, and work from home with RealIT's as your sponsor and support team behind you the entire way Schedule your work around your life, not the other way around Extra money for holidays or escape the 9-to-5 WHAT TO EXPECT: A day in the life using the Arise Platform to provide service: -Providing contact center services from home -Supporting some of the largest companies in the world -Documenting all issues, resolution and follow up actions -Learning about products and services to accurately and efficiently resolve customer inquiries on the first contact WHAT IT TAKES TO SUCCEED: -Quiet place to work set up in your home. -Excellent PC and computer skills. -The ability to navigate multiple computer programs. -Great customer service and communication skills. EDUCATION NECESSARY: No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss. WHAT YOU'LL BE DOING: Providing great inbound customer support for amazing global brands. To get started please submit your resume and confirm your computer meets the Arise standards below Requirements for CSP's Below are the technical requirements you will need for Arise. The requirements for before and after training varies slightly. In training you will only need a USB Headset, Computer and Internet. After completing training and you are servicing the client all requirements must have been met. Please note that these requirements are standard and may vary depending on which client you pick to start training with. It is always good to complete the Arise Profile and Background Check to see the list of client and determine which client require above standard hardware requirements. If you already have a profile, login and open the clients PDF or if you need to create one visit our careers page. Desktop or Laptop You can use either a Desktop or Laptop to service any of Arise clients. The computer will need to meet a minimum spec requirement which is a Dual-Core CPU with 2.8GHz and 4GB's of RAM with Internet Connection. You must be hardwired into the Desktop or Laptop. USB Headset You will need a USB Headset which plugs into your desktop or laptop via a USB port. This will be your headset throughout all of training and for coaching after training. Located in the Melbourne, Florida area, our Arise Careers Work From Home program is not available for residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin. *Financing available upon approval.
    $31k-40k yearly est. 60d+ ago
  • Work From Home Customer Service Coordinator

    Arsenault

    Remote associate, member services job

    Full Job Description Work From Home Customer Service Coordinator - Specialty Servicing More Than Just a Bank, More Than Just a Career Your Voice is our voice. Well champion you. The best people listen and then say, How can I help? Thats what we do at Arsenault. Its how we take care of our customers. Its how were changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldnt be. Our Customer Care team is supported and empowered to be the best people to people. And well have your back every step of the way. Thats life at Arsenault. More Than Just Training, More About You At Arsenault, its important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, youll find that successful associates at Arsenault will: Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change Demonstrate a strong customer focus rooted in empathy Communicate effectively with peers, management and customers Exercise good judgment and independent decision-making skills Demonstrate exceptional listening, questioning, call control, and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot) Compensation $20 per hour An additional 5% applies to Las Vegas, NV and Wilmington DE More Benefits, More Health, More Wealth, and More Life Arsenault believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. Medical, Dental, Vision, Prescription coverage Day 1 Flexible Schedule Options Paid Time Off Wellbeing offerings such as backup childcare and Mental Wellness support Tuition Reimbursement Paid Training and Development offered quarterly Flexible Spending Account Life Insurance as well as Disability Disability Insurance 401 K and Stock Purchase Plan Basic Qualifications High school diploma, GED or equivalent certification At least 1 year customer service experience Work at Home Technology Requirements A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied by use cellular data (hot spot) Cable or fiber connections are preferred Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home,Sustained ability to maintain latency less than 250 ms in voice calls is required Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider A private network is password protected where you have ownership or line of site to every device on the network Arsenault reserves the right to request proof of internet provider, speed and service package from the associate Requirements are subject to change, as new systems and technology is delivered. Arsenault reserves the right to modify internet service requirements with sixty (60) days notice.
    $20 hourly 60d+ ago
  • Virtual Hotel Customer Service Coordinator

    Destination Knot

    Remote associate, member services job

    Company: Destination KnotLocation: Remote - Work From Home As a Virtual Hotel Customer Service Coordinator, you'll help clients arrange lodging for leisure, group, or business travel. You'll ensure each booking runs smoothly while upholding Destination Knot's commitment to exceptional service. ResponsibilitiesUnderstand client needs and travel preferences Provide hotel recommendations and confirm reservations Manage booking changes and follow-up communication Keep detailed, accurate client records RequirementsOrganized and dependable Comfortable with digital tools and remote communication Friendly, professional demeanor Willingness to learn the travel booking process Why Destination KnotCollaborative remote environment Hands-on guidance and self-paced training Access to industry partnerships and hotel programs
    $27k-36k yearly est. Auto-Apply 5d ago
  • Account Representative- Client Services

    Quadax

    Remote associate, member services job

    Quadax offers the total package: premier healthcare revenue cycle tools supported by a first-class customer service organization. We assist providers to achieve their financial goals of increased cash flow with increased efficiency and decreased expense. Quadax is a national leader in Revenue Cycle Management for laboratories, specializing in outsourced services and cloud-based software. We help laboratories in all disciplines navigate unique reimbursement challenges; emerging medical technology providers particularly benefit from our experience with thousands of successful reimbursement outcomes. Within Quadax EDI Services, the expertise of our Edits & Documentation Group and the partnership of our dedicated support staff give Quadax clients the edge, enabling them to collect better, collect faster, and collect more. We equip you with Xpeditor, featuring comprehensive claims management and editing, with Xtensions for remittance management, denial management, eligibility and claim status transactions, and support for Axis, our Audit Control application for management of RAC and other audits. Quadax is committed to improve the financial performance of organizations in the healthcare industry by creating efficiencies in their revenue cycle with innovative strategies, products, and services built on superior technologies, delivering relational service with integrity and dedication. We put people first, corporately embracing integrity, respect, teamwork, and dependability. Job Description Our Account Representatives act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. ***Preferred location for this position is Grand Rapids or Lansing Michigan*** ***This is not a Sales position.*** Responsibilities: Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor. Must be ready and able to train staff (current and new) on product features as well as everyday use. Read multiple reports and try to identify billing trends for clients. Present clients with additional products and features. Contact different insurance payers while researching reasons why medical claims did not pay or pass edits. Assist clients in writing custom data converts and test these upon implementation. Other duties as assigned. Qualifications Must currently reside in Michigan near Lansing or Grand Rapids Bachelor's degree preferred Detail oriented and good investigative and software troubleshooting skills Must be able to multitask Knowledge of medical billing practices or Electronic Data Interchange processes Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product Sufficient public speaking skills Must be willing to travel via plane with overnight stays Ability to maintain confidentiality Additional Information Competitive benefits package including PTO, flex scheduling, health insurance, dental insurance, 401k Employee referral program Various monthly wellness driven initiatives Clean, modern work space Conservative and health conscious culture Paid Holidays Basic Life Insurance and Short Term Disability plans at no cost Yearly reviews with salary increases and opportunity for career advancement Apply Now: ****************************************************************************************************************************************** Redirect=false&jan1offset=-300&jun1offset=-240
    $28k-36k yearly est. 11h ago
  • Customer Service Coordinator-Property & Casualty Licensed

    Designers Insurance Agency

    Associate, member services job in Fairfax, VA

    Job Description Its rare that we have openings at Designers Insurance Agency Inc. (Allstate) but were growing again! Were one of the largest Allstate agencies in Virginia, and were looking for an experienced, high-energy, In -Office Customer Service Agent who thrives in a fast-paced environment, loves helping people, and takes pride in doing things the right way. This is an in office position. Pay + Benefits Competitive base pay PLUS performance-based bonuses (monthly/quarterly/annual) PTO, vacation, and sick time MondayFriday schedule (no nights/weekends) Medical, dental, vision, and retirement plan Ongoing training + coaching resources (we invest heavily in our people) Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Responsibilities What youll do: Support and service existing customers (policy changes, billing questions, coverage updates, problem-solving) Handle a high volume of inbound calls, texts, and requests with accuracy and urgency Identify customer needs and provide solutions with confidence and care Stay organized, follow processes, and document account activity correctly Collaborate with a team that works hard, moves fast, and supports each other Youll be a great fit if youre CoachabIe and drivenyou want to improve and you like feedback A natural problem solveryou dont freeze when it gets busy Detail-oriented you take accuracy seriously Tech confident you learn systems quickly and type fast Professional, dependable, and ethicalalways Requirements Requirements Active Virginia P&C license or Personal Lines license is preferred but we will assist an outstanding candidate in obtaining their required license. Prior customer service experience (required) Allstate experience preferred, not required Strong written/verbal communication and listening skills Ability to multitask and stay calm under pressure
    $28k-38k yearly est. 8d ago
  • CUSTOMER SERVICE COORDINATOR

    Nextcar

    Associate, member services job in Frederick, MD

    Job DescriptionDescription: NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for people who are self-starters, enthusiastic, and most importantly people who love the car rental business and the opportunities that come with it. Applicants must have experience in Sales, Goal Setting, Customer Service, Problem Resolution, and Forecasting. If you enjoy working with people, have the drive and experience, this career is for you! We offer a generous hourly pay, monthly bonus and benefits package. BENEFITS: Competitive Compensation / Direct Deposit / 401 (K) EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! Medical / Dental / Disability / Life Insurance Flexible Spending Accounts Medical Spending and Dependent Care Reimbursement Accounts Flexible Schedule Paid Holidays / Paid Time Off / Bereavement Leave Formal On-the-Job Training Program Credit Union Membership RESPONSIBILITIES: Clean exterior and interior of vehicle according to service delivery standards. Complete rental transactions and agreements for customers following established guidelines and procedures. Sell company programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management. Review completed contracts with customers to verify accuracy of information. Perform other duties and projects as assigned. REQUIREMENTS: The ability to perform basic arithmetic calculations manually or by utilizing a calculator. Ability to work effectively in a team environment. Possession of a valid driver's license and maintenance of an acceptable driving record is required. A high school diploma or equivalent is required. Prior sales experience is required. Equal Opportunity Employer. Apply now to submit your resume. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver's license. Requirements:
    $30k-41k yearly est. 13d ago
  • Spanish Speaking Customer Service

    Nissi Group, Inc.

    Associate, member services job in Forestville, MD

    Customer service agents manage customer calls using multiline telephone systems. They use computerized scheduling systems to investigate, resolve, document, and promptly respond to complex customer complaints and questions. The customer service team partners with dispatch to identify problems with service and communicate changes to customers. They also provide critical administrative support to mulitple departments. DUTIES & RESPONSIBILITIES Handle customer inquiries and complaints Provide service and transfer information to help customers plan trips Identify schedule conflicts impacting on-time performance Maintain an accurate call log Clearly and accurately document issues Maintain a clean and well-organized work area QUALIFICATIONS High school diploma or equivalent 1+ year(s) of customer service experience preferred Proficient in Microsoft Office, including Word, Excel, and Outlook Ability to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases and routes Basic math, writing, and computer skills Ability to communicate via telephone with clear speech, pleasant tone, and proper ettique COMPETENCIES Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills- -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication-- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication-- Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Teamwork-- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Quality Management-- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Diversity-- Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce. Ethics-- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support-- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Motivation-- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Professionalism-- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality-- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity-- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works efficiently. Adaptability-- Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality-- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings on time. Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. PHYSICAL DEMANDS Continually required to sit Continually required to utilize hand and finger dexterity and/or use of a keyboard Continually required to talk and listen Continually required to utilize computer screen Occasionally required to lift/push/carry items less than 25 pounds
    $30k-41k yearly est. Auto-Apply 47d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Associate, member services job in Springfield, VA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $13.5 per hour Salary Range: 12 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12-13.5 hourly Auto-Apply 60d+ ago
  • CUSTOMER SERVICE COORDINATOR

    Fitzgerald Auto Mall 4.2company rating

    Associate, member services job in Frederick, MD

    Salary Description 18-20/hour + commission
    $28k-36k yearly est. 22d ago
  • Membership Services Representative

    Washington Commanders

    Associate, member services job in College Park, MD

    Washington Commanders Are you passionate about delivering unforgettable fan experiences? The Washington Commanders are entering one of the most exciting chapters in franchise history. With renewed momentum in the nation's capital and a new state-of-the-art stadium on the horizon, there has never been a better time to join our team. As a Membership Services Representative, you'll be the go-to resource for Season Ticket Members-building relationships, anticipating needs, and creating memorable moments year-round. We're looking for someone who thrives in a fast-paced, team-first environment and is energized by connecting with people. You'll be responsible for managing and growing a dedicated book of accounts, driving renewals and retention, and delivering first-class service at every touchpoint-from gameday to everyday. What You'll Do: Build Relationships: Serve as the primary contact for a group of Season Ticket Members, strengthening loyalty through personalized communication and support Drive Renewals & Retention: Meet or exceed season ticket renewal goals, while helping the broader team achieve overall retention and revenue targets Engage Daily: Proactively reach out via phone, email, text, to build strong relationships, share updates, and offer meaningful value Support Gameday Operations: Be front and center on gamedays-handling ticketing inquiries, visiting clients, and creating top-tier fan experiences Leverage Data & Tools: Use CRM systems, touchpoint campaigns, and ticketing platforms to track interactions and identify opportunities to upsell or enhance service Collaborate Across Teams: Work closely with Ticket Sales to ensure a smooth transition post-sale, and partner with other departments to support key initiatives and events What You Bring: A people-first mindset and natural customer service instincts Strong written and verbal communication skills Ability to stay organized and adaptable in a dynamic, high-energy environment Experience working with confidential information and handling sensitive conversations professionally Passion for sports, teamwork, and fan engagement Previous experience in sales or customer service, ideally in sports or entertainment Qualifications: Bachelor's degree (or equivalent experience) 1-2 years in a sales or service-focused role preferred (customer facing) Familiarity with CRM systems and ticketing platforms is a plus Proven ability to manage deadlines, multitask, and maintain a solutions-oriented attitude Other Requirements: This is a full-time, in-person position based in College Park, MD. Candidates must be able to reliably commute to the office. Must be willing and able to work outside of standard business hours, including evenings, weekends, and holidays, as needed. Required to work Washington Commanders home games, as well as select concerts, special events, and other Commanders-related programming throughout the year. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
    $29k-39k yearly est. 30d ago

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