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Associate, member services resume examples from 2026

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Updated March 26, 2025
6 min read
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How to write an associate, member services resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the associate, member services role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in associate, member services-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the associate, member services position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some associate, member services interviews.

Here are example skills to include in your “Area of Expertise” on an associate, member services resume:

  • Address Changes
  • Quality Customer Service
  • Customer Service
  • Member Service
  • Front Desk
  • Membership Sales
  • CPR
  • Outbound Calls
  • Facility Tours
  • PowerPoint
  • Credit Card Payments
  • POS
  • Inbound Calls
  • Health Insurance
  • Membership Cards
  • Medicaid
  • Computer System
  • Branch Management
  • Loan Payments
  • Community Services
  • Financial Transactions
  • Telephone Calls
  • Health Plan
  • HIPAA
  • Customer Issues
  • Medical Claims
  • Customer Complaints
  • Member Inquiries
  • Groceries
  • Customer Inquiries

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the associate, member services position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write associate, member services experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from associate, member services resumes:

Work history example #1

Customer Sales Associate (Part-Time)

J. C. Penney

  • Utililized Windows on a daily basis.
  • Maintained communication with client until merchandise installation.
  • Commissioned sales of jewelry, repairs, and service warranties.
  • Worked the cash register, making sure the customer had a positive experience and checking them out in a timely manner
  • Operated a cash register for customer transactions, including returns, special orders, and assisting other departments when possible.

Work history example #2

Associate, Member Services

Planet Fitness

  • Maintained and balanced ATM and Cash dispensers.
  • Ensured effective communications within the organization and improved responsiveness to customers by tracking RFQ's and orders.
  • Developed and maintained positive working relationships with all staff levels.
  • Maintained confidentiality and security of information by strictly adhering to HIPAA regulations at all times.
  • Implemented cost-saving measures with logistics department by securing the most economical mode of transportation to achieve company standard of profitability.

Work history example #3

Nurses' Aide

Genesis HealthCare

  • Maintained current CPR certification, able to utilize and obtain appropriate emergency equipment.
  • Cleaned resident's equipment & maintained clean resident conditions and reported on resident status or family concerns to a licensed nurse.
  • Followed scope of practice for LNA as set forth by the state of New Hampshire and corporate headquarters.
  • Assisted with ADL's Transporting from one unit to another Transferring from chair to bed and vice versa Vital Signs
  • Checked vital signs and also assisted in transporting them to rehabilitation and restorative services.

Work history example #4

Mailroom Clerk

US Postal Service

  • Weighed letters and parcels, computed mailing costs based on type, weight, and destination, and affixed correct postage.
  • Examined packaging to ensure that it was suitable for processing.
  • Sorted Mail for the USPS truck delivery.
  • Conducted detailed operations due diligence in accordance with USPS delivery and safety protocols.
  • Established quality customer communication with postal clients, including problem solving dialogue for customer concerns.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Certificate in psychology

University of Houston, Houston, TX

2013 - 2014

Bachelor's Degree in english

University of Connecticut, Mansfield, CT

1996 - 1999

Highlight your associate, member services certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your associate, member services resume:

  1. Certified Sales Professional (CSP)
  2. International Accredited Business Accountant (IABA)
  3. HIPAA Professional (HIPAAP)
  4. Certified Professional, Life and Health Insurance Program (CPLHI)
  5. Certified Personal Chef (CPC)

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