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Associate, member services skills for your resume and career

Updated January 8, 2025

5 min read

Associate, member services example skills

Below we've compiled a list of the most critical associate, member services skills. We ranked the top skills for associates, member services based on the percentage of resumes they appeared on. For example, 17.5% of associate, member services resumes contained address changes as a skill. Continue reading to find out what skills an associate, member services needs to be successful in the workplace.

15 associate, member services skills for your resume and career

1. Address Changes

Here's how associates, member services use address changes:

Enter updated policy owner information to system including but not limited to beneficiary forms, payment confirmation and address changes.
Process member paperwork, including address changes, member cancellations, new members electronic funds transfers, and payments.

2. Quality Customer Service

Here's how associates, member services use quality customer service:

Worked effectively among staff of 6 to maintain efficient dining facility and provide quality customer service.
Demonstrated leadership skills by supervising the member service department to ensure high quality customer service.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associates, member services use customer service:

Participated in process improvement efforts including, team efforts, performance measurement, and other activities designed to improve customer service/teamwork.
Transacted cash and credit sales; Provided customer service; Maintained premises; Stocked merchandise; Completed appropriate end-of-shift/end-of-day reports

4. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how associates, member services use member service:

Assigned duties also included various clerical and administrative functions, along with supporting other member service representatives with duties as required.
Resolve member service inquiries related to: Medical benefits, eligibility and claims Pharmacy benefits, eligibility Correspondence requests.

5. Front Desk

Here's how associates, member services use front desk:

Front desk membership coordinator and supervisor.
Front Desk: Gave tours and sold memberships to prospective customers, greeted members, and answered questions about the gym.

6. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how associates, member services use membership sales:

Generated revenue by increasing membership sales through promotions and acquiring new business.
Maintained a safe and clean facility while ensuring current and future members had a productive experience and meeting membership sales quotas.

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7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how associates, member services use cpr:

Prepare materials for health and safety education programs such as First Aid and CPR classes.
Certified in CPR and AED use as well as specialized sanitation equipment.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how associates, member services use outbound calls:

Process inbound /outbound calls for Medical/Medicaid/Medicare and Marketplace.
Answer & receive inbound, outbound calls regarding assistance in premium billing, co-pays for pharmacy or medical visits.

9. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how associates, member services use facility tours:

Promote the company's advantages to potential new members by providing information on program/service offerings and conducting facility tours.
Conducted facility tours while providing membership information to potential new clientele.

10. PowerPoint

Here's how associates, member services use powerpoint:

Prepared and reported on every major incidents via PowerPoint briefing to senior and executive management.
Instructed multiple classes to unit on various subjects with aid of PowerPoint and other.

11. Credit Card Payments

Here's how associates, member services use credit card payments:

Process member product exchanges/credit card payments/provide product referrals and Warranty information.
Respond to customers inquires via e-mail, fax, and direct mail, and processing credit card payments and bank payments.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how associates, member services use pos:

Assisted in cashiering and Point of Sale (POS) system and procedures during business hours.
Update member profiles and investigate claims for HMO, POS, and PPO products.

13. Inbound Calls

Here's how associates, member services use inbound calls:

Respond to and process inbound calls in a high-volume call center while maintaining and adhering to the appropriate call handling guidelines.
Provided excellent customer service assistance to senior citizens with health insurance through Anthem Blue Cross Blue Shield through inbound calls.

14. Health Insurance

Here's how associates, member services use health insurance:

Performed Medicare Secondary Payer casework activities, which identified beneficiaries with other health insurance coverage that pays primary to Medicare.
Fielded telephonic inquiries from military veterans and active duty family members regarding the impending changes in their health insurance policies

15. Membership Cards

Here's how associates, member services use membership cards:

Responded to call center request for membership cards, coverage options and changes.
Greeted members enthusiastically at the entrance and assured that they have membership cards.

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List of associate, member services skills to add to your resume

The most important skills for an associate, member services resume and required skills for an associate, member services to have include:

Address Changes
Quality Customer Service
Customer Service
Member Service
Front Desk
Membership Sales
CPR
Outbound Calls
Facility Tours
PowerPoint
Credit Card Payments
POS
Inbound Calls
Health Insurance
Membership Cards
Medicaid

Computer System
Branch Management
Loan Payments
Community Services
Financial Transactions
Telephone Calls
Health Plan
HIPAA
Customer Issues
Medical Claims
Customer Complaints
Member Inquiries
Groceries
Customer Inquiries
Loan Applications
Member Issues

Telephone Inquiries
Hippa
Member Satisfaction
Member Accounts
Customer Interaction
Billing Issues
SAM
ATM
Golf Carts
PCP
Member Retention
Customer Accounts
Sales Floor
Cash Drawers
HMO
Member Complaints

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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