What does an associate, member services do?
An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.
Associate, member services responsibilities
Here are examples of responsibilities from real associate, member services resumes:
- Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
- Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
- Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
- Build strong client relationships and profiling customers to determine or uncover their financial needs.
- Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
- Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.
- Follow HIPAA guidelines and state and federal regulations for verification procedures.
- Receipt of provider inquests into Medicaid eligibility, benefits and application processes.
- Communicate with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
- Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Associate, member services skills and personality traits
We calculated that 17% of Associates, Member Services are proficient in Address Changes, Quality Customer Service, and Customer Service. They’re also known for soft skills such as Computer skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Associates, Member Services that have these skills listed on their resume here:
- Address Changes, 17%
Enter updated policy owner information to system including but not limited to beneficiary forms, payment confirmation and address changes.
- Quality Customer Service, 15%
Worked effectively among staff of 6 to maintain efficient dining facility and provide quality customer service.
- Customer Service, 10%
Participated in process improvement efforts including, team efforts, performance measurement, and other activities designed to improve customer service/teamwork.
- Member Service, 9%
Assigned duties also included various clerical and administrative functions, along with supporting other member service representatives with duties as required.
- Front Desk, 6%
Front desk membership coordinator and supervisor.
- Membership Sales, 5%
Generated revenue by increasing membership sales through promotions and acquiring new business.
Most associates, member services use their skills in "address changes," "quality customer service," and "customer service" to do their jobs. You can find more detail on essential associate, member services responsibilities here:
Customer-service skills. Another essential skill to perform associate, member services duties is customer-service skills. Associates, member services responsibilities require that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Associates, member services also use customer-service skills in their role according to a real resume snippet: "fix data issues, card processing, customer service, atm account balancing, and shared branching account balancing. "
Interpersonal skills. Another skill that relates to the job responsibilities of associates, member services is interpersonal skills. This skill is critical to many everyday associate, member services duties, as "representatives should be able to create positive interactions with customers." This example from a resume shows how this skill is used: "demonstrate superior customer service, conflict resolution, data base management and interpersonal communication. "
Listening skills. A big part of what associates, member services do relies on "listening skills." You can see how essential it is to associate, member services responsibilities because "representatives must listen carefully to ensure that they understand customers in order to assist them." Here's an example of how this skill is used from a resume that represents typical associate, member services tasks: "assisted members with their health plans performed inbound and outbound calls effectively communicated in spanish and english"
Patience. Another crucial skill for an associate, member services to carry out their responsibilities is "patience." A big part of what associates, member services relies on this skill, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." How this skill relates to associate, member services duties can be seen in an example from an associate, member services resume snippet: "displayed patience and attention to customer satisfaction. "
Problem-solving skills. Another skill commonly found on associate, member services job descriptions is "problem-solving skills." It can come up quite often in associate, member services duties, since "representatives must determine solutions to customers’ problems." Here's an example from a resume of how this skill fits into day-to-day associate, member services responsibilities: "resolved inquiries, scheduled appointments and assisted members with pcp selection. "
The three companies that hire the most associate, member servicess are:
- Planet Fitness31 associates, member services jobs
- GreenState Credit Union17 associates, member services jobs
- Ymca Of Greater St. Louis13 associates, member services jobs
Choose from 10+ customizable associate, member services resume templates
Build a professional associate, member services resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your associate, member services resume.
Compare different associates, member services
Associate, member services vs. Distribution center associate
A distribution center associate is responsible for supporting the operations of a distribution center, such as assisting the manufacturing process, labeling merchandise, packaging items, and storing products to the appropriate category shelves. Distribution center associates also help on loading and unloading items from the delivery trucks, checking inventory receipts, and inspecting the quality and the correct quantity of products for shipment. They update stock information on the database, as well as responding to clients' inquiries and delivery concerns, and resolving complaints immediately.
While similarities exist, there are also some differences between associates, member services and distribution center associate. For instance, associate, member services responsibilities require skills such as "address changes," "customer service," "member service," and "membership sales." Whereas a distribution center associate is skilled in "pallets," "excellent interpersonal," "patients," and "work ethic." This is part of what separates the two careers.
Distribution center associates tend to make the most money working in the manufacturing industry, where they earn an average salary of $34,269. In contrast, associates, member services make the biggest average salary, $52,794, in the government industry.distribution center associates tend to reach similar levels of education than associates, member services. In fact, distribution center associates are 1.1% less likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.Associate, member services vs. Guest services associate
A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that associate, member services responsibilities requires skills like "address changes," "member service," "membership sales," and "cpr." But a guest services associate might use other skills in their typical duties, such as, "pet," "product knowledge," "guest service," and "reservations."
Guest services associates may earn a lower salary than associates, member services, but guest services associates earn the most pay in the retail industry with an average salary of $29,546. On the other hand, associates, member services receive higher pay in the government industry, where they earn an average salary of $52,794.Average education levels between the two professions vary. Guest services associates tend to reach similar levels of education than associates, member services. In fact, they're 1.9% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.Associate, member services vs. Client service associate
Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an associate, member services is likely to be skilled in "address changes," "quality customer service," "member service," and "front desk," while a typical client service associate is skilled in "client service," "client relationships," "exceptional client," and "cash management."
Client service associates earn the highest salary when working in the finance industry, where they receive an average salary of $56,728. Comparatively, associates, member services have the highest earning potential in the government industry, with an average salary of $52,794.client service associates typically earn similar educational levels compared to associates, member services. Specifically, they're 2.1% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Associate, member services vs. Customer sales associate
A customer sales associate specializes in handling and communicating with customers to secure sales in a retail store. Their primary responsibilities revolve around greeting clients, responding to inquiries, providing assistance, and even offering suggestions when necessary. Aside from ensuring customer satisfaction, it is also their responsibility to maintain the cleanliness and order on the sales floor by re-stocking shelves and arranging them to look presentable. Furthermore, a customer sales associate must coordinate with other sales floor members and report to a manager or supervisor.
Types of associate, member services
Updated January 8, 2025
