Associate, member services work from home jobs - 273 jobs

Member Service Associate-Remote (Must reside within 35 miles of Fayetteville, NC) Purpose: Responsible for handling inbound calls independently, providing excellent service and support through digital channels such as phone, chat, and secure messaging. Assist members with transactions, account questions, products and services, prioritizing accuracy, efficiency, and professionalism. The role demands courteous, high-quality service and the ability to resolve various member requests. As a trusted credit union representative, the MSA ensures all interactions follow policies, security measures, and compliance standards. Primary Duties and Responsibilities: Deliver high-quality member service remotely, ensuring all interactions are handled with professionalism, accuracy, and confidentiality. Answer inbound calls from members to address account inquiries, balance questions, transaction history, and general account support. Process account transactions, payments, transfers, send wires, term share, account maintenance and other requests via digital channels. Educate members on credit union products (savings, checking, money markets, credit cards, digital banking, etc.) based on member needs as well as digital service and financial solutions. Identify and promote opportunities to cross-sell products and services to meet members financial needs. Maintain current knowledge of policies, procedures, and regulatory compliance requirements. Participate in ongoing training, coaching sessions, team meetings and development to ensure service excellence. Maintain productivity standards and meet or exceed performance goals. Research and resolve member problems or discrepancies. Follow up with members as necessary (callbacks, emails) to ensure resolution. Provide walk-throughs or guide members in using self-service digital banking tools (mobile app, online banking, bill pay). Meet or exceed key performance metrics (e.g., average handling time, first call resolution, quality scores, sales goals). Comply with all security and privacy requirements and maintain the member's confidentiality. May be required to work on daily reports. Performs any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned branch or operations center for initial training (additional time may be required based on performance). Quarterly Branch Requirement: One (1) continuous week per quarter working in-branch for team engagement. Must be flexible to work additional days or weeks if needed to support the branch. Required to attend in-branch training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours include weekends or rotating shifts, depending on the credit union's needs. High call volumes, peak times. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Required to travel to any branch, including the Southern Pines location. Complies with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 6 months to 1 year cash handling experience required. Minimum of one year of financial institution, customer service, or phone center experience preferred. Other Special Skills and Abilities: Strong computer literacy and comfort with digital banking systems and remote communication tools. Excellent verbal and written communication skills. High attention to detail and strong problem-solving abilities. Professional demeanor and commitment to the credit union's mission of service. Ability to remain calm under stress and handle difficult member situations professionally Proficiency with computer systems, MS Office (Outlook, Excel, Word) Good typing skills and entry accuracy Ability to multitask (e.g. work with multiple screens, systems) Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.

Customs Clearance Coordinator (Remote) Department: U.S. Operations Reports To: Release Supervisor (US) Schedule: Full-time, Monday to Friday . Lumber Release - 9:00am - 5:30pm PST Highway Release - 4:00pm - 12:30pm PST Highway Release - 3:00pm - 11:30pm PST Compensation: $45,000 - $55,000 USD annually, based on experience. This role may also be eligible for a shift differential, an additional pay premium recognising evening or overnight hours worked. Position Summary The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately, efficiently, and in compliance with all U.S. Customs regulations. This position works independently during the evening shift to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service. This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customer service. About A & A Customs Brokers For more than 40 years, A & A has specialised in customs brokerage and international trade-but we are not your typical broker. We pride ourselves on combining deep expertise with a people-first approach. Certified as a Great Place to Work by our employees Remote-first culture, giving you the flexibility to work from anywhere Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs Investment in your career growth with training and certification support, including: $2,000 bonus for completing your CCS designation $2,000 bonus for successfully completing the LCB exam and earning your license Our culture is values-driven-we collaborate, innovate, and celebrate wins as a team. At A & A, we believe client service starts with supporting and empowering our people. Key Responsibilities Review documentation and prepare customs release entries for processing Communicate with clients to clear shipments, provide updates, and resolve paperwork issues or customs holds Assign correct tariff classifications (HTSUS) Ensure shipments are released, classified, and billed accurately and in a timely manner Handle general inquiries professionally via phone, email, or internal channels Maintain knowledge of all ports across the U.S. and Canada Ensure compliance with U.S. Customs regulations when completing import documents Support other operational tasks as required Qualifications Required: Previous customs entry release experience Experience processing entries across multiple modes (highway, rail, air, ocean) Strong accuracy and ability to handle large volumes of work under deadlines Ability to work independently during evening shifts Strong customer service and communication skills Preferred: Experience with Softwood Lumber Entries CCS designation or Licensed Customs Broker (LCB) certification Experience working with Partner Government Agencies (e.g., FDA, USDA) Additional Information To learn more about us, visit: ************ See what our team says: Glassdoor Reviews #ServeWithEnthusiasm #MakeItHappen #PlayAsATeam #LearnAndGrow A & A Customs Brokers is a fair and equitable employer. We welcome applications from all qualified candidates regardless of ethnicity, race, age, gender identity, disability, or sexual orientation.

ARIZONA DEPARTMENT OF ADMINISTRATION Delivering results that matter by providing best in class support services. Benefits Member Services Specialist Job Location: Benefits Services Division (BSD) 100 N. 15th Avenue, Phoenix, AZ 85007 (In-Office Position) Posting Details: Salary: up to $44,000 Grade: 19 Open Until Business Needs Are Met First Review of Resumes 1/23/2026 Job Summary: The Arizona Department of Administration (ADOA) is seeking a dedicated and analytical professional to join the Benefits Services Division (BSD) as a Benefits Member Services Specialist. In this vital role, you will serve as a primary advocate and guide for our diverse member base, providing expert counsel to active state employees, retirees, long-term disability participants, and COBRA beneficiaries. Working with a high degree of independence, you will navigate the complexities of state benefit programs to deliver clear, actionable information to members both over the phone and in person. You won't just answer questions; you will act as a skilled problem-solver, reconciling data across multiple accounting systems and collaborating with key partners such as ASRS, PSRS, CORP, Arizona's three state universities, and the General Accounting Office. The ideal candidate possesses the critical thinking skills necessary to interpret intricate insurance policies and apply legal frameworks to make accurate coverage determinations. If you are passionate about helping others navigate their healthcare and insurance journeys while mastering the technical nuances of large-scale benefit systems, we encourage you to apply and help us support those who serve Arizona. Job Duties: Provide Expert Consultation: Exercise professional judgment within established guidelines to resolve complex member inquiries received via telephone, in-person consultations, digital applications, and written correspondence. Policy Interpretation: Effectively explain intricate system policies, benefit programs, and coverage nuances to active employees, retirees, and COBRA participants. Eligibility Determination: Utilize multiple integrated computer systems to evaluate and verify insurance coverage eligibility for diverse member groups. Financial Accuracy: Apply foundational accounting principles to calculate precise payroll deductions, identify payment overages, and facilitate the processing of collections and refunds. System Integration: Navigate and reconcile data across disparate payroll systems and external partner agencies, including ASRS, PSRS, CORP, state universities, and the General Accounting Office (GAO). Legal Application: Analyze complex coverage issues by applying the legal aspects of insurance policies and State Personnel Rules to reach formal coverage determinations. Resource Management: Leverage internal and external resources to troubleshoot and resolve systemic insurance discrepancies and member account issues. Open Enrollment Support: Assist in the strategic development and distribution of Open Enrollment materials and communications. Process Improvement: Participate in organizational initiatives to enhance service delivery and streamline administrative workflows. Policy Development: Contribute to the review and revision of Benefits Member Services standard operating procedures and internal policies. Knowledge, Skills & Abilities (KSAs): Knowledge of: State statutes, State Personnel Rules, and agency policies and procedures. State and Federal insurance contract requirements. Insurance programs. AZ360 system. Skills in: Basic accounting and auditing procedures. Call center operations. Utilizing various computer applications. Analyzing, interpreting, and applying laws, rules, and regulations applicable to the system. Effective verbal and written communication skills necessary to provide clear and detailed information in response to a broad variety of requests for information. Organizational skills. Interpersonal skills. Ability to: Provide quality customer service. Understand State of Arizona Benefits Services Division policies and procedures. Establish and maintain effective working relationships. Adapt to continually changing circumstances. Office management and some database management. Selective Preference(s): One year of customer service or equivalent prior Benefits experience, including the understanding of insurance programs, call center operations, knowledge of the AZ360 system, and understanding of Benefits Services Division policies and procedures. Pre-Employment Requirements: Background and reference check, including state and federal criminal records fingerprint check. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment. Contact Us: If you have any questions please feel free to contact Christopher Langseth at ****************************** for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking experience being a plus GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member's needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. *Our Member Service Contact Center team's operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/4/2025

Job Description Now Hiring: Provider Services Representative (Temporary, Remote!) Looking for a role where your communication skills shine, your problemsolving brain gets a workout, and your customer service superpowers actually matter? This remote Provider Services Representative position might be your perfect match. Pay Range: $19.61-$24.22 Assignment: Temporary (through 5/31/26) Location: 100% Remote Hours: 8:00-4:30 or 8:30-5:00, Monday-Friday - no nights, no weekends Interview: 30minute Zoom with the leadership team What You'll Do You'll be the friendly, knowledgeable voice supporting providers with benefit, billing, and claims questions. Expect fast-paced calls, plenty of problemsolving, and the chance to make someone's day a little easier. What Makes You a Great Fit • Strong customer service background • Clear, confident communication • Active listening skills • Ability to talk + type accurately during highvolume calls • Comfort researching benefits, billing, and claims • Sharp attention to detail and reliable documentation • Organized, calm under pressure, and great at multitasking • Solid computer and dataentry skills • Positive attitude and ability to work independently • Healthcare or medical billing experience is a bonus (not required) Why You'll Love It • Fully remote work • Consistent weekday schedule • Supportive leadership • A role where your skills truly matter

What are important things that YOU need to know about this role to make you successful? Fully Remote & Flexible Hours: Enjoy the freedom of a permanent remote position with work hours from 8:00 AM to 4:30 PM Central, Monday through Friday Problem-Solving Pro: Tackle challenges head-on, applying sharp analytical skills to quickly break down issues and uncover the root cause with precision. Fast Learner & Critical Thinker: Thrive in a fast-paced environment where your ability to dig deep, think critically, and find solutions is key to success. Excel Experience is Required SQL Experience is Preferred What will YOU be doing for us? Manage provider directories, including entering data for new records, termination of existing records, and ongoing audits and corrections for active records. Utilize research and knowledge of network configurations and the Enterprise system to resolve provider data questions and discrepancies. What will YOU be working on every day? Set up newly activated provider records in the Enterprise system's participating networks Manually load rejected provider data into the Enterprise system, reviewing data for discrepancies in data received. Research or coordinate or escalate for clarification from the client for issues related to data received. Perform quarterly data verification procedures in accordance with company procedures and CMS requirements, validating the provider network. Coordinate with Provider Relations to conduct outreach to provider offices to resolve provider data questions and discrepancies Utilize the Provider-related modules in the Enterprise System to research and resolve provider data set up issues and discrepancies Complete follow ups, service tickets, and emails according to the department expectations. Work with internal departments to resolve simple to moderately complex follow ups and service tickets generated from clients, providers and internal sources Using automated systems, maintain updated data on client and Skygen owned provider networks by verifying accuracy and handling any exceptions or issues Work directly with client representatives to resolve provider data issues and update provider data per client or provider request. Act as a liaison between internal Skygen teams to resolve escalated contracting and fee issues related to provider data errors or discrepancies Act as a liaison between internal Skygen team and Dental Reimbursement to resolve any escalated claim inquiry related to provider data errors or discrepancies Work with internal departments to resolve provider complaints and escalations including state level complaints Assist Client Services in researching and resolving client inquiries that involve in depth knowledge of provider set ups Process EFT set up requests form provider offices What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates High school diploma or equivalent Required Level of Experience 1 -2 years of prior related experience in resolving escalated and challenging customer/client issues, experience managing large quantities of data accurately and efficiently, experience identifying and resolving data discrepancies Required Knowledge, Skills, and Abilities Intermediate knowledge of Microsoft Office products including Word, Excel, and Outlook Solid communication written and verbal communication skills Ability to communicate effectively with a variety of communication styles Strong analytical skills Ability to effectively listen and respond to internal and external customer needs Ability to resolve routine to moderately complex problems Ability to adapt to changing priorities Ability to successfully work cross-functionally to resolve problems High degree of accuracy Ability to recognize patterns and variation in data and identify errors What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, License, and/or Certificates 2 year degree or some formal education beyond high school Preferred Level of Experience 1-2 years in a data management or provider data management role Preferred Knowledge, Skills, and Abilities Knowledge of standard dental, medical and/or therapy terminology Knowledge of internal software The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $17.88 - $26.81 Compensation Midpoint: $22.35

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and Voicemails Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Ability to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Benefits Health Insurance (Dental and Vision included) Excellent Retirement plan Tremendous upward mobility into other positions and management Flexible hours Entirely Remote/Work From Home Only Student Loan Assistance Programs

Qualifications Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. Requirements Interact by answering phone calls promptly, responding to emails within 24 hours Reach out and follow up with all lead generation channels running Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner Someone who is good at managing social media channels - IG and FB All 24-hour before emails need to be sent out (on how to prepare for their clean) Organized and resourceful Knowledge social media channels - IG and FB Marketing or branding experience is a plus! Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus! Good with Written & Verbal Communication Skills Communicate via teams, email, or phone calls. Excellent interpersonal skills and customer focused Excellent people skills and team player Amendable to work 40 hours in a week Responsibilities Call all clients booked in for the day, to ensure they are still on for their clean - ideally at least 24 hours prior Contact cleaners to ensure they are aware of their schedule for the day - currently 8 cleaners Responsible to log into the systems at the beginning of the day All lead gen sources and they would begin to respond to leads and follow up and call back all potentials If there are customers that have been one-time cleans - call them and try and convert them to maintenance cleans. If a customer calls, vet t - Ihem, ensure they understand what we offer, check on availability, then coordinate alternative days if that day isn't available Someone who is ensuring customer is receiving consistent info (re offers), and making emails are going out. Set up and send email campaigns Additional Information What we offer: Remote Job ONLY 8:30 AM to 5:00 PM EST (New York Time) We offer competitive salary starting Php 25, 000/month (depending on the requirements)

About S3: We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we ll invest in your learning and development through training programs designed to power your success. S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals. The Member Service Representative will be part of our talented remote Contact Center team. The Member Service Representative will answer phone calls to assist with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused. S3 STAR Values: Service Teamwork Attitude Results Location: Remote TOP JOB RESPONSIBILITIES: Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers. Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment. Specializes in either digital, cards, or loans-related queue and processes related transactions. Other responsibilities and opportunities: Corresponds with other departments and management through email for additional requests or research. Additional job-related projects and duties as assigned by management. QUALIFICATIONS & SKILLS: 6 months of experience in customer service is preferred. Excellent written and verbal communication. Thrives in a fast-paced customer service environment. Must be highly organized and detail oriented. Ability to work independently and prioritize work effectively. Ability to navigate and utilize multiple platforms/computer software simultaneously. Experience in a remote work environment with dual monitors is a plus. Works well in a structured and procedure driven position. FLSA: Nonexempt PERKS AND BENEFITS: Group medical, dental, and vision coverage insurance Generous Paid Time Off Up to 11 Paid Holidays Per Year 401(k) With Employer Match and Discretionary Contribution Employee Referral Program Wellness Programs Peer-to-Peer Recognition Program Salary is $19.23/hour Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. ADA Statement & Requirements S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations. Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines. Cognitive Requirements- Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills Occasionally: Perform basic mathematical computations Physical Requirements- Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress. Internal/External Interaction- Steady and ongoing with occasional periods of low volume.

Full Job Description Work From Home Customer Service Coordinator - Specialty Servicing More Than Just a Bank, More Than Just a Career Your Voice is our voice. Well champion you. The best people listen and then say, How can I help? Thats what we do at Arsenault. Its how we take care of our customers. Its how were changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldnt be. Our Customer Care team is supported and empowered to be the best people to people. And well have your back every step of the way. Thats life at Arsenault. More Than Just Training, More About You At Arsenault, its important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, youll find that successful associates at Arsenault will: Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change Demonstrate a strong customer focus rooted in empathy Communicate effectively with peers, management and customers Exercise good judgment and independent decision-making skills Demonstrate exceptional listening, questioning, call control, and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot) Compensation $20 per hour An additional 5% applies to Las Vegas, NV and Wilmington DE More Benefits, More Health, More Wealth, and More Life Arsenault believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. Medical, Dental, Vision, Prescription coverage Day 1 Flexible Schedule Options Paid Time Off Wellbeing offerings such as backup childcare and Mental Wellness support Tuition Reimbursement Paid Training and Development offered quarterly Flexible Spending Account Life Insurance as well as Disability Disability Insurance 401 K and Stock Purchase Plan Basic Qualifications High school diploma, GED or equivalent certification At least 1 year customer service experience Work at Home Technology Requirements A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied by use cellular data (hot spot) Cable or fiber connections are preferred Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home,Sustained ability to maintain latency less than 250 ms in voice calls is required Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider A private network is password protected where you have ownership or line of site to every device on the network Arsenault reserves the right to request proof of internet provider, speed and service package from the associate Requirements are subject to change, as new systems and technology is delivered. Arsenault reserves the right to modify internet service requirements with sixty (60) days notice.

Company: Destination KnotLocation: Remote - Work From Home As a Virtual Hotel Customer Service Coordinator, you'll help clients arrange lodging for leisure, group, or business travel. You'll ensure each booking runs smoothly while upholding Destination Knot's commitment to exceptional service. ResponsibilitiesUnderstand client needs and travel preferences Provide hotel recommendations and confirm reservations Manage booking changes and follow-up communication Keep detailed, accurate client records RequirementsOrganized and dependable Comfortable with digital tools and remote communication Friendly, professional demeanor Willingness to learn the travel booking process Why Destination KnotCollaborative remote environment Hands-on guidance and self-paced training Access to industry partnerships and hotel programs

Leverage your computer skills to provide customer service, from home! RealIT's connects you to the Arise platform without paying the business start up fees. When you join RealIT's , an Arise IBO, you will be considered an Independent Contractor to the IRS. This means that you are responsible for your own taxes. You will receive a 1099 for your work from home services throughout the year. Please remember it is your responsibility to file your taxes with the IRS annually. You choose your program which has a training class fee. You are not paid for training, but special financial assistance is available to apply to course fees if approved. About Arise Arise connects small call center companies, with people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss. Register to use the Arise Platform, and have the freedom to be your own boss! Benefits of registering to use the Arise Platform: Be your own boss, and work from home with RealIT's as your sponsor and support team behind you the entire way Schedule your work around your life, not the other way around Extra money for holidays or escape the 9-to-5 WHAT TO EXPECT: A day in the life using the Arise Platform to provide service: -Providing contact center services from home -Supporting some of the largest companies in the world -Documenting all issues, resolution and follow up actions -Learning about products and services to accurately and efficiently resolve customer inquiries on the first contact WHAT IT TAKES TO SUCCEED: -Quiet place to work set up in your home. -Excellent PC and computer skills. -The ability to navigate multiple computer programs. -Great customer service and communication skills. EDUCATION NECESSARY: No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss. WHAT YOU'LL BE DOING: Providing great inbound customer support for amazing global brands. To get started please submit your resume and confirm your computer meets the Arise standards below Requirements for CSP's Below are the technical requirements you will need for Arise. The requirements for before and after training varies slightly. In training you will only need a USB Headset, Computer and Internet. After completing training and you are servicing the client all requirements must have been met. Please note that these requirements are standard and may vary depending on which client you pick to start training with. It is always good to complete the Arise Profile and Background Check to see the list of client and determine which client require above standard hardware requirements. If you already have a profile, login and open the clients PDF or if you need to create one visit our careers page. Desktop or Laptop You can use either a Desktop or Laptop to service any of Arise clients. The computer will need to meet a minimum spec requirement which is a Dual-Core CPU with 2.8GHz and 4GB's of RAM with Internet Connection. You must be hardwired into the Desktop or Laptop. USB Headset You will need a USB Headset which plugs into your desktop or laptop via a USB port. This will be your headset throughout all of training and for coaching after training. Located in the Melbourne, Florida area, our Arise Careers Work From Home program is not available for residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin. *Financing available upon approval.

Quadax offers the total package: premier healthcare revenue cycle tools supported by a first-class customer service organization. We assist providers to achieve their financial goals of increased cash flow with increased efficiency and decreased expense. Quadax is a national leader in Revenue Cycle Management for laboratories, specializing in outsourced services and cloud-based software. We help laboratories in all disciplines navigate unique reimbursement challenges; emerging medical technology providers particularly benefit from our experience with thousands of successful reimbursement outcomes. Within Quadax EDI Services, the expertise of our Edits & Documentation Group and the partnership of our dedicated support staff give Quadax clients the edge, enabling them to collect better, collect faster, and collect more. We equip you with Xpeditor, featuring comprehensive claims management and editing, with Xtensions for remittance management, denial management, eligibility and claim status transactions, and support for Axis, our Audit Control application for management of RAC and other audits. Quadax is committed to improve the financial performance of organizations in the healthcare industry by creating efficiencies in their revenue cycle with innovative strategies, products, and services built on superior technologies, delivering relational service with integrity and dedication. We put people first, corporately embracing integrity, respect, teamwork, and dependability. Job Description Our Account Representatives act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. ***Preferred location for this position is Grand Rapids or Lansing Michigan*** ***This is not a Sales position.*** Responsibilities: Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor. Must be ready and able to train staff (current and new) on product features as well as everyday use. Read multiple reports and try to identify billing trends for clients. Present clients with additional products and features. Contact different insurance payers while researching reasons why medical claims did not pay or pass edits. Assist clients in writing custom data converts and test these upon implementation. Other duties as assigned. Qualifications Must currently reside in Michigan near Lansing or Grand Rapids Bachelor's degree preferred Detail oriented and good investigative and software troubleshooting skills Must be able to multitask Knowledge of medical billing practices or Electronic Data Interchange processes Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product Sufficient public speaking skills Must be willing to travel via plane with overnight stays Ability to maintain confidentiality Additional Information Competitive benefits package including PTO, flex scheduling, health insurance, dental insurance, 401k Employee referral program Various monthly wellness driven initiatives Clean, modern work space Conservative and health conscious culture Paid Holidays Basic Life Insurance and Short Term Disability plans at no cost Yearly reviews with salary increases and opportunity for career advancement Apply Now: ****************************************************************************************************************************************** Redirect=false&jan1offset=-300&jun1offset=-240

Who We Are ™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit *************** What You'll Do At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it. Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself. As a key member of Healthcare Solutions, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Job Title: Client Service Associate Reports To: Client Success Manager Location: Remote, USA preferably PST or MST Business Unit Description: From automation software, inventory management, real-time insurance benefits verification to various DME billing programs, a partnership with Enovis Healthcare Solutions offers unmatched expertise and customization Job Title/High-Level Position Summary: Client Service Associates (CSA) collaborate with various internal and external departments and customers to provide product and service information and support for Enovis software applications and resolve emerging problems customers might face. This position will work to ensure new and existing customers on the Company's software and applications are successful by implementing policies and procedures that ensure customer satisfaction and retention. CSAs work in concert with the Field Implementation Team, Product Team, Development Team and Area Directors to build and maintain customer relationships and ensure customer success with Enovis. Key Responsibilities: Provides remote support to internal and external customers via ticketing, Live Chat (messaging), email, or phone to resolve issues and ensure all customer interactions are thoroughly documented in system. Responds promptly to inquiries and complaints and ensures tickets are worked efficiently to resolve issues promptly. Evaluates and Identifies trends with customers on enhancements, needs, or issues within the hardware, software, and mobile applications, collecting customer feedback, providing supporting data, and reporting on trends where appropriate. Serves as application and company ambassador in building sustainable relationships, as well as education and guidance for customers through their journey. Provides accurate, valid, and complete information to customers by conducting research and exhaustive troubleshooting to ensure proper resolution using the methods and tools provided. Independently evaluates risk of customer churn and proactively assesses customer needs to promote and educate on available offerings within the Company's application(s) to achieve successful outcomes and customer retention. Develops and maintains a thorough knowledge of internal systems, software, and applications. Creates and maintains knowledge base articles, training documents, process maps, and technical documentation for internal and external customers. Trains internal and external customers and internal business units on best practices. Assists with functions related to customer contracting and customer invoicing processes, including, but not limited to, the following: creating, sending, and managing storage of software contracts and SOWs, escalating contract changes to designated legal team members, compiling data required for invoicing, entering invoices into Oracle, reporting/escalating issues, and managing contract data in Salesforce. Acts as a Subject Matter Expert (SME) in a designated area or application and assists in driving and managing specific tasks including, but not limited to, the following: creating and managing training and troubleshooting documentation for internal and external teams, attending and participating in designated meetings, presenting status and updates in team meetings, serving as second-level escalation for tickets or issues regarding designated area or application assigned. Demonstrates commitment to the Enovis Compliance & Ethics Program, the Enovis Code of Conduct, the Enovis Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies, and procedures. Adheres to all internal Corporate Compliance guidelines, OIG, government healthcare regulations, regulatory policies and procedures, and privacy and security standards in accordance with government agencies, including HIPAA requirements. Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards. Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines. Other duties as assigned. Minimum Basic Qualifications: Minimum of 3 years of experience as a Field Service Representative or equivalent position in a medical/healthcare setting, managing a DME program, required. Minimum of 3 years of experience in patient care. Experience handling patient inquiries and complaints. High School Diploma or GED required. Travel Requirements: Must be able to travel up to 15% of the time. Typical work-related travel assignments range 1-5 days, and as such overnight, out-of-town stays may be required. Desired Characteristics: Working knowledge of MotionMD software preferred. Agile Project Management certification, Certified Scrum Master certification, or any Project Management certifications a plus. “Creating better together”. It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes. What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors: Our Enovis Purpose, Values and Behaviors on Vimeo We offer a comprehensive benefits package that includes: Medical Insurance Dental Insurance Vision Insurance Spending and Savings Accounts 401(k) Plan Vacation, Sick Leave, and Holidays Income Protection Plans Discounted Insurance Rates Legal Services ABOUT ENOVIS Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company's extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit ************** to learn more. EQUAL EMPLOYMENT OPPORTUNITY Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis. Join us in creating better together. EOE AA M/F/VET/Disability Statement All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

REMOTE BILINGUAL MEMBER SERVICE REPRESENTIVE The Member Services Representative is primarily responsible for providing information and referral services in responding to and resolving customer requests and issues. The nature of this position requires a particular emphasis on reliability and flexibility in shift schedules in order to ensure that the service level requirements of our clientele are consistently achieved and proficiency in delivering exceptional customer service. The MSR is required to be knowledgeable of multiple programs in order to provide services for 2-4 programs simultaneously, and to resolve more complex issues and inquiries. Primary Responsibilities: In order to ensure that client service level requirements are consistently achieved, attend work reliably and adhere to scheduled shift times including lunch and break schedules Demonstrate proficiency in utilizing multiple systems and/or databases to evaluate, analyze and resolve customer issues and utilize sound judgment in escalation of issues Resolve inbound and outbound contacts in accordance with established program policies, procedures, and standards Resolve escalated / complex customer issues by utilizing analytical and researching skills; as necessary, directly coordinate with insurers, payers, providers, clients and advocacy groups in order to completely resolve an issue Demonstrate consistent and professional customer service skills: active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communication Provide feedback and suggestions regarding policies and procedures used within the Contact Center in the interest of providing exceptional service Mentor and assist other agents in the Contact Center, as directed Perform analytical functions, including but not limited to: reconciliation of claims and billing related activity Exceed minimum productivity standards for each task assigned Document all contacts in accordance with established program policies, procedures, and standards Provide on-the-job training and support for other staff members as directed Actively participate in quality control/quality improvement initiatives Utilize subject matter expertise to contribute to new business development initiatives and projects (e.g. implementation, testing, documentation and training materials) Attend and participate in meetings and training as directed Maintain the confidentiality of all business documents and correspondence according to HIPAA, corporate, and program guidelines Comply with established departmental policies, procedures and objectives Comply with all health and safety regulations and requirements Position Qualifications: Associates degree or comparable advanced education (college level coursework, certification courses, etc.) or comparable additional work experience Must have at least 3 years of information and referral experience with at least 2 of those years being in a healthcare related call center environment (additional education and / or certifications may be considered in place of experience); Must read, speak and write English fluently Bi-lingual proficiency preferred (Must read, speak and write Spanish fluently); Must be available to accommodate a variable work schedule rotation which includes; morning, mid-day, evenings, overnight, weekends, and holiday assignments; Must be flexible regarding hours scheduled; Must have flexibility to work various shifts Sunday - Saturday Physical ability to stand and repetitively bend down and reach up for extended periods of time (e.g. for file room projects); Ability to effectively provide service to multiple clients simultaneously (e.g. handle a call queue of multiple lines) Required Skills: Strong customer service skills including the ability to relate well to diverse populations and to represent the organization professionally Ability to mentor staff members on subject matter and customer service skills Sound judgment and discretion required Ability to communicate clearly and effectively verbally and in writing Strong time management and organizational skills necessary to prioritize multiple projects, requirements and deadlines Ability to thoroughly comprehend the subject matter and systems used in order to handle a wide variety of inquiries from callers in a timely and accurate manner Analytical and problem-solving abilities to research multiple internal and external information sources and utilize information to resolve issues Accurate typing/data entry and information tracking skills at a minimum proficiency of 30 words per minute Computer Literacy including basic proficiency with Internet Browsers, Microsoft Outlook, Word, and Excel

Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Summary The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union. Key Job Responsibilities and Accountabilities 1. Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence. 2. Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy. 3. Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. 4. Educate new and existing members on loan and deposit products and other services. 5. Authorizes service fee refunds and waivers within established guidelines for this position. 6. Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. 7. Participates in new product testing and other organization/departmental projects as assigned. 8. Provides input to management on workflow issues, patterns, and improvements. 9. Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. 10. Keeps abreast of industry developments including, but not limited to changes in regulations and technology. 11. Performs additional duties as required. Job Requirements, Competencies, and Skills The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional. 1. High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree. 2. Minimum of one year experience in financial services industry, in a call center. 3. Must maintain required scores on Call Monitoring. 4. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. 5. Strong decision making and time management skills with the ability to manage multiple projects/duties. 6. Trustworthy with the ability to maintain highest level of integrity and trust. 7. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries 8. Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction. Environmental / Physical / Mental Requirements · Stable internet connection with speeds high enough for video conferencing and screen sharing · Smartphone with current iOS/Android OS · Prolonged periods sitting at a workstation and working on a computer · Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone Compliance/legal requirements · Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status. · Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. · Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. · This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. · Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. · This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Hourly Wage: $21.00 Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.

ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. Company website: *********** We are hiring Medicaid Member Service Representatives to work from home! Position Overview: · Location: Work at home · Hourly rate of pay: $14/hr. Training; $16.50/hr. after 1 week of production · Start Date: 11/14/2025 · Training Schedule: Mon Fri; 8:00 AM 4:30 PM Eastern o Length of Training: 4 weeks training, 2 weeks nesting · Project duration: Steady State - This project operates without a predetermined end date, and it is based on agent performance and the clients needs · Hours of Operation (HOOPs): Mon Fri; 9:00 AM 9:30 PM Eastern · Production Schedule Post Training: o An assigned schedule between the hours of operation · 40 hours per week. · 8 hours per day + 30 min lunch · Scheduled 5 days a week Medicaid Member Service Representatives will primarily handle inbound calls, with occasional outbound outreach as needed. During periods of low call volume, representatives may be assigned small projects, asked to review updated knowledge base articles, or review quality assurance feedback. This is a fully remote role - train from home and work from home. Responsibilities: · Handle a minimum of 50 calls per day, providing exceptional customer service to members, providers, and other stakeholders · Assist with a variety of inquiries, concerns, requests, and complaints in a professional and tactful manner · Educate members on plan procedures, benefits, and services, maintaining a calm and helpful demeanor even when dealing with complaints · Maintain a "willing to assist" attitude and ensure consistent quality service throughout the workday · Meet and exceed call center metrics, including call volume, quality scores, schedule adherence and NPS Required Qualifications: · Minimum of one year of experience in healthcare or health plan settings · Minimum of one year of customer service and/or call center experience · High school diploma or equivalent · Strong commitment to providing high-quality customer service on every call · Proficiency with Windows platforms and MS Office Suite (Word, Excel) · Ability to build and maintain positive and effective relationships with coworkers, clients, members, and providers, even while working remotely · Excellent verbal and written communication skills · A quiet, dedicated workspace at home with reliable internet connectivity Preferred Qualification: · Knowledge of or experience with Medicaid Managed Care

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Must be able to show empathy in the workplace Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Answer and place calls in a professional manner. Measured on Call Quality and Productivity Focus on a "1st call resolution". Use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience Must be able to show empathy in the workplace. One year of office support experience in a customer service role preferred. High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with Microsoft Office Applications Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed. Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Benefits Summary: Medical 401k ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

LOCATION: Remote - home based, virtual position. The person in this position must reside in North Carolina or within 40 miles of the NC border. . GENERAL STATEMENT OF JOB The primary purpose of the Member & Recipient Svcs Representative position is to assist individuals to access necessary and appropriate services dependent upon need and/or insurance plan. This job is subject to working holidays and holiday rotation as deemed necessary by the business. The Member & Recipient Svcs Representative duties include conducting telephonic screenings that include the collection of demographic information, providing choice among available providers, linking callers to appropriate services in a manner that is convenient for the individual, and linkage to a licensed clinician for urgent/emergent services if needed, regardless of the callers insurance plan. The Member and Recipient Svcs Representative is trained in various insurance plans managed by Vaya: Tailored Plan, Medicaid Direct, and State funded Services and what benefits fall within each plan for member or recipient utilization. The Member & Recipient Svcs Representative is trained to identify indicators that require clinical assistance and decision-making, and to work collaboratively with Member Services Clinicians who handle those clinical responsibilities. The Member & Recipient Svcs Representative will also handle a variety of customer services related calls including, but not limited to: confirming enrollment, accessing services, making referrals to address Social Determinates of Health needs, changing providers, providing general information and linkage to external and external programs as deemed appropriate. This position requires a high-level understanding of North Carolina's Medicaid system and the ability to use multiple technology systems concurrently while on a live phone call. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Handle telephonic requests for services, respond to member and recipient calls, and provide requested information: The Member & Recipient Svcs Representative handles telephonic requests for services by linking Vaya members with contracted providers to conduct clinical assessments. For services requests, the Member & Recipient Svcs Representative will inquire about the caller's needs, review and confirm member and recipient eligibility, collect necessary demographic information, offer choice of available providers based upon the consumers request and service needs, and schedule appointments within established access time standards. The Member & Recipient Svcs Representative will inform a Member Services Manager and/or appropriate Provider Network Development staff of gaps and needs associated with trends that are detected within the services system for timely analysis and resolution. The Member & Recipient Svcs Representative will be alert to any indicators of risk for immediate referral to a Member and Recipient Services Clinician. For the other Member and Recipient Services calls, the Member & Recipient Svcs Representative will obtain information about the caller's questions or concerns and will provide resolution if possible at the time of the call or provide information about the process and expectations for the timeframe when resolution will occur. For information calls, this position will provide information about Vaya, the Vaya provider network, community resources, and about Medicaid services in the State of NC. Member & Recipient Svcs Representative shall receive extensive training on customer services skills such as the use of appropriate tone, cadence, inflection, and choice of recovery oriented and/or person-centered wording. To ensure high-quality customer service each caller will be offered the opportunity to complete a Customer Satisfaction Survey at the close of the call. All Member and Recipient Services Representatives must adhere to NCMT Call Grading Rubric provided by NCDHHS. This position requires a high degree of communication skills with various parties- members, recipients, providers, vendors, community organizations, and legal guardians. The Member and Recipient Svcs Representative will complete warm transfers and linkages to a variety of different parties to assist the caller with correct linkage. Documentation in the electronic information system: The Member & Recipient Svcs Representative completes call notes, forms, reports and other documentation as required. The Member and Recipient Services Representative will complete required documentation at the time of call. This position requires a high degree of technical skills with utilization of multiple systems/logins throughout a phone call. Specialized projects and reviews: The Member & Recipient Svcs Representative will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services. Other duties: Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES A degree alone does not prepare an applicant for this position. Experience providing mental health, substance abuse services, or intellectual / developmental disabilities are essential. Thorough knowledge of social work principles, techniques, and practices, and their application to our current mental health system is necessary. This employee should have knowledge of individual and group dynamics, and will learn de-escalation of telephonic situations, and a thorough knowledge risk indicators. Considerable knowledge of governmental and private organizations and resources in the community is beneficial. Considerable knowledge of the laws, regulations', and policies that govern LME/MCO operations is beneficial. Skill in establishing rapport with staff/consumers in discussing their issues in a sensitive, supportive and nonjudgmental way is necessary. Ability to establish and maintain effective working relationships with community members and provider agency staff is necessary. Other skills or abilities required are as follows: Knowledge of behavioral health principles, techniques, and practices, and their application to complex treatment and services provision. Considerable knowledge of person-centered and recovery philosophies. Familiarity with mental health, developmental disability and substance abuse disorders. The ability to remain professionally responsive in an ethical and sensitive manner to individual's needs throughout the course of the work day/shift. The ability to work responsibly and effectively with others for a timely resolution of the caller's needs. The ability to interact professionally and effectively with persons who are upset and who disagree. Knowledge of the laws, regulations, and policies which govern human services and utilization management. The ability to express ideas clearly and concisely orally and in writing, and to plan and execute work effectively and efficiently. The ability to utilize complex telephone and computer systems, and to read and document information electronically. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's degree in a Human Services field and at least two (2) years of experience working with adults or children with serious psychiatric, chemical dependence or developmental disability in a community mental health center or similar setting OR Bachelor's degree in a field other than human services and at least four (4) years of experience working with adults or children with serious psychiatric, chemical dependence or developmental disability in a community mental health center or similar setting. The Member Services Representative must be qualified as a Qualified Professional according to 10A NCAC 27G .0104 . PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.