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  • Sr Product Manager- Platform Scalability

    Vaco By Highspring

    Associate product manager job in Charlotte, NC

    Senior Product Manager - Platform Scalability As a Senior Product Manager - Platform Scalability, you will play a pivotal role in transforming an IRA recordkeeping platform into a fully AI-native, automation-driven solution. You will lead product strategy and execution to enhance operational efficiency, reduce manual interventions, and enable scalable growth across partners and clients. This role requires close collaboration with engineering, data science, compliance, operations, and UX teams to deliver intelligent, resilient, and highly scalable capabilities. You will oversee integrations with recordkeeping and plan administration platforms, payroll connectivity providers, clearing and custody services, and digital investment and portfolio management tools. Responsibilities Strategic Product Leadership Define and implement a comprehensive product roadmap focused on scalability, intelligent automation, real-time data integration, and AI-native design principles. Lead the vision for platform evolution across IRA recordkeeping and retirement plan administration, including participant recordkeeping, plan administration, compliance testing, and regulatory reporting. Develop and manage agile product development processes, aligning priorities, backlogs, and strategy with cross-functional stakeholders. AI & Automation Integration Drive development and integration of AI and machine learning solutions that automate back-office processing, including trade settlement, corporate actions, exception handling, compliance workflows, and customer service automation. Partner with engineering and data science teams to embed predictive analytics, adaptive UI/UX, and autonomous decision-making into core platform capabilities. Guide transition efforts from legacy systems to modern cloud-native, AI-enhanced platforms. Retirement Plan Ecosystem Integrations & Partnership Management Design and oversee API integrations with payroll providers, third-party administrators (TPAs), recordkeeping platforms, and retirement plan service providers for enrollment, contributions, plan setup, and participant account management. Partner with retirement plan service providers to integrate core functions such as census data management, payroll deduction processing, loan administration, distribution processing, and automated compliance testing. Assess and integrate third-party solutions for plan administration, investment menu management, participant communications, and regulatory filing requirements while managing vendor relationships and SLAs. Coordinate with plan sponsors, TPAs, and operations teams to ensure end-to-end data integrity across payroll systems, participant accounts, investment platforms, and regulatory reporting processes. Industry Expertise & Thought Leadership Serve as a domain expert for IRA recordkeeping scalability and retirement plan administration, staying current with regulatory updates, competitive offerings, and emerging technologies. Maintain deep knowledge of retirement plan regulations including ERISA, IRS rules, DOL fiduciary standards, annual compliance testing, RMD requirements, and reporting obligations such as Form 5500. Collaborate with compliance and legal teams to ensure all product features align with regulatory frameworks while supporting innovative participant and plan sponsor experiences. Required Skills & Abilities Industry Experience & Domain Expertise Strong understanding of IRA recordkeeping and custodial systems, including account structures, contribution limits, distribution rules, RMDs, and tax reporting. Extensive experience with participant recordkeeping, plan administration, payroll integration, loan and distribution processing, and compliance testing (ADP/ACP, coverage). Knowledge of employer-sponsored retirement plan operations including enrollment, participant education, investment menu management, and fiduciary oversight. Familiarity with retirement plan systems architecture including payroll integrations, census data workflows, contribution allocation engines, and automated compliance testing systems. Hands-on experience with plan administration processes such as enrollment, beneficiary management, RMDs, hardship withdrawals, plan terminations, and regulatory reporting (Form 5500, 1099-R). Strong understanding of IRS regulations, DOL requirements, ERISA, SECURE Act provisions, and annual testing obligations. Technical Skills & Platform Experience Proven experience scaling cloud-based financial or retirement services platforms. Demonstrated ability to integrate AI-driven capabilities and real-time analytics into financial technology products. Deep familiarity with API integrations, RESTful services, webhook frameworks, and data exchange standards within the retirement plan ecosystem. Experience collaborating with major retirement service providers and understanding their API models, data structures, and integration patterns. Knowledge of legacy system modernization, data migration strategies for plan conversions, and phased rollout approaches across multi-plan environments. Leadership & Communication Ability to translate complex technical and regulatory concepts into clear strategic direction for diverse stakeholders. Demonstrated success leading cross-functional teams through complex product lifecycles in fast-paced, growth-oriented environments. Education and Experience Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree preferred. 5+ years of product management experience, including at least 3 years focused on IRA recordkeeping, retirement platforms, or AI-driven financial solutions. Proven success managing complex initiatives in fintech or SaaS environments. Familiarity with platform integrations and digital transformation methodologies. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Desired Skills and Experience Education and Experience Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree preferred. 5+ years of product management experience, including at least 3 years focused on IRA recordkeeping, retirement platforms, or AI-driven financial solutions. Proven success managing complex initiatives in fintech or SaaS environments. Familiarity with platform integrations and digital transformation methodologies. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
    $97k-133k yearly est. 3d ago
  • Director of Product Development

    Oldcastle APG 4.1company rating

    Associate product manager job in Charlotte, NC

    Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst™ Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies. Job Summary Responsible for the company's Product Development department, including staffing, high level product planning and process execution. This includes gathering and prioritizing requirements for the Product Management, engineering and data management teams and collaborating with other leaders from engineering, marketing, sales, finance, customer service and operations departments. Overall goal is to deliver innovative; value add new products to produce product enhancements aligned with the strategic goals of the business. Job Location This is a remote role when not traveling to or at our plants Job Responsibilities Oversee and ensure that the goals and functions of the product development team are efficiently and effectively executed Review and update product development process guidelines to properly manage project deadlines Enhance career development of product development personnel through coaching, mentoring and guiding Encourage category and process ownership among product development teams, as well as sound and timely decision making and problem solving Ensure product management team is informed of, and operations/marketing are aligned with, overall company product development strategy and targets Set product vitality targets based upon company goals and ensure product development roadmaps and product launches align to surpass target Review product proposals and strategies presented by product management team to ensure plan alignment and effective process timelines are maintained Communicate clearly with engineering, marketing, sales and operational personnel to ensure there is an understanding of desired prioritization and expected participation throughout the PM process Work with product managers to ensure costing, pricing and margins are planned in detail, are done in an accurate and timely manner and support the overall strategic goals of the company Align with purchasing on all raw material trends and finance/sr. commercial manager to determine price change requirements Set strategies and partner with product managers to prioritize product timelines to align with business, consumer and market needs Meet with sales, customers and review market research studies to gain a clear understanding of current and future market direction and needs Partner with product managers, sales and brand marketing to develop strategies for successful product implementation Oversee market research and competitive product evaluation activity by product development team Responsible for presenting and promoting all product categories, as needs be, at sales and customer meetings Job Requirements Bachelor's degree required in a related business field 10 plus years of progressive leadership experience within Product Development Solid understanding and demonstrated application of disciplined product development processes and financial modeling Demonstrated ability to manage multiple projects and develop, maintain and, ultimately, hit established deadlines Critical thinker, a solution focused approach with high level of business acumen Proven ability to multi-task in a dynamic, fast paced environment Innate desire to learn about all aspects of the product development process Up to 50% travel Compensation Base salary is $170,000 - $190,000 Bonus is 20% - 30% annually 401(k) / retirement savings program Short- term and long-term disability benefits Life insurance Health, Dental, and Vision insurance Paid time off Paid holidays What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
    $170k-190k yearly 2d ago
  • Senior Product Owner

    Matlen Silver 3.7company rating

    Associate product manager job in Charlotte, NC

    Job Title: Senior Product Owner (Loans) Duration: 18 Month W2 Contract Required Pay Scale: $70-$75/hour MUST HAVE LOAN EXPERIENCE- LOAN IQ AND COMMERCIAL LENDING Ongoing Need Will be working in the Capital Markets Organization, specifically supporting Corporate Loans Division. Skills & Tools Kalyan Wants to See Corporate Loan Execution (not small business or consumer loans) Loan Maintenance / Loan Servicing LoanIQ ? Huge advantage; indicates strong corporate loan execution knowledge. FinServ tools: Versana DealerTrack FIS Global Syndtrack (These show understanding of loan execution; others are more operational/regulatory) Impact & Metrics: Profiles should show results, not just tasks. Experienced in executing product loans, specifically: Corporate Loans on the Private or Institutional side. Strong understanding of Capital Markets and related terminology. Ability to engage in strategic conversations with senior business partners. Background in Loan Servicing and Capital Markets preferred Senior Product Owner dedicated to Capital Markets Technology initiatives and projects responsible for maximizing the value for corporate deal execution business. Key responsibilities include defining the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. This role works closely with stakeholders to understand their needs and Technology Development Team in a scaled Agile model to ensure there is an evident alignment. They are experienced in the role of a Product Manager/Owner, expert of the product, and have a deep understanding of the business or technology domain Primary Skill:Agile tools (Jira) Secondary Skill: Visio Required Qualifications • 12+ years of experience in corporate loans execution/settlement applications • Working knowledge of Fixed income and how it contributes to Syndicate corporate loans • Gain an in-depth understanding of Capital Markets applications, how they are used by the business and how applications fit into the overall deal workflow. • Creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. • Communicates the product vision and roadmap to C-Suite stakeholders and business teams and drives user adoption. • Collaborates with stakeholders to understand their needs, problems, and aligns them on priorities. • Creates and prioritizes features/epics in the program backlog; empowered to make decisions about trade-offs with emerging work versus planned work • Creates and prioritizes work for 1-3 teams. Experienced with cross-functional teams. • Creates and prioritizes stories in the product backlog. • Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. • Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. • Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. • Providing application training and demonstrations • Agile skills to write quality User Stories, effectively prioritizes the backlog/work items, defines acceptance criteria and aligns business stakeholders on priorities. JIRA and Confluence. • Experience working as part of a global team is a plus • BI Tools experience is helpful, MS Office, Visio, MS Project, SharePoint Desired Qualifications Product management for loans, business acumen ________________________________________________ Overview of the work being done: GCIB business and GCM business interactions, management meetings, story grooming with technology teams. Not external clients, with internal GCIB business users About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: ********************* // ************ At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits: Health, vision, and dental insurance (single and family coverage) 401(k) plan (employee contributions only)
    $70-75 hourly 4d ago
  • Product Owner

    Pyramid Consulting, Inc. 4.1company rating

    Associate product manager job in Charlotte, NC

    Immediate need for a talented Product Owner. This is a 06 Months Contract opportunity with long-term potential and is located in Charlotte, NC or Raleigh, NC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93412 Pay Range: $75 - $78/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This position will work closely with the PMs to translate the features into actionable User Stories the team can execute on. The work will span the entire delivery process, including but not limited to assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. Key Requirements and Technology Experience: Skills-Scrum, Agile, UX experience, design principles, REST APIs, AWS and MySQL database Bachelor Degree 2 years' experience in breaking down Features to User Stories, Experience working with SCRUM teams and knowledge of Agile principles, strong attention to detail. Understanding of client-facing websites, including user experience (UX) and design principles. Experience with exposing business functionality via APIs (REST API). Familiarity with AWS cloud services and relational databases (MySQL). Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $75-78 hourly 2d ago
  • Data & AI Product Strategy Leader

    Citizens 2.9company rating

    Associate product manager job in Charlotte, NC

    Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As a Data & AI Product Strategy Leader you will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. Specific Responsibilities Strategic Coordination & Program Enablement Design and implement horizontal routines and governance structures that support cross-functional collaboration. Ensure strategic alignment between data product initiatives and enterprise transformation goals. Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. Product Leadership & Customer Advocacy Step into product management roles when needed to ensure continuity and customer-centric delivery. Promote a product mindset across teams, focusing on solving customer problems rather than executing predefined requirements. Guide prioritization and decision-making to maximize business value and user impact. Problem Solving & Escalation Management Identify and address risks, inefficiencies, and blockers across delivery teams and workstreams. Facilitate structured problem-solving and escalation processes to maintain momentum and resolve issues. Act as a strategic partner to product and analytic teams navigating complex challenges. Communication & Stakeholder Engagement Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. Build trust and foster collaboration across diverse stakeholder groups, including technology, business, and executive leadership. Mediate conflicts and promote shared ownership of outcomes. Budgeting & Financial Oversight Support financial planning, budgeting, and resource allocation for data product initiatives. Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. Qualifications Experience & Skills Proven experience managing financial performance and metrics for programs or small business units. Familiarity with strategic frameworks such as OKRs (Objectives and Key Results). Prior experience in product management or leading complex technology delivery projects. Demonstrated ability in strategic planning and long-term solution development. Strong analytical and structured problem-solving capabilities. Excellent relationship-building and stakeholder management skills. Exceptional verbal and written communication abilities. Experience working in a matrixed environment with cross-functional teams. Consultative mindset with the ability to influence decisions, guide teams, and shape strategy through thoughtful engagement and framing. Education & Certifications Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
    $150k-220k yearly Auto-Apply 1d ago
  • Product Manager

    Ascensus 4.3company rating

    Associate product manager job in Charlotte, NC

    The Senior Product Manager is responsible for leading new, large-scale, product development initiatives for the 529 Government Savings division. This position will oversee new product initiatives end to end, working closely with Development, UX, Finance, Relationship Management, Clients, Operations and Marketing. This position requires experience with holding voice of the customer (VOC) sessions, setting product strategy, business case development, Agile product development methodologies including launching MVPs and continued refinement of services, go to market planning, project execution, client enablement and hitting financial growth targets. Section 2: Job Functions, Essential Duties and Responsibilities * Manage end to end journey, including direct management of Product Owners, Business Analysts and Product Managers * Develop product strategy, scoping, and sizing while communicating with internal and external constituents * Direct Agile Scrum teams to ensure products are being developed and implemented on time and on budget * Develop strategic product business cases and track performance against key performance indicators identified * Develop product communication and training materials and present to internal and external parties * Construct, maintain and communicate a product roadmap for assigned areas * Provide ongoing leadership to ensure products continue to evolve in sync with Ascensus business needs * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. Section 3: Experience, Skills, Knowledge Requirements * A Minimum of 7 years of experience in product development in financial services or similar field of work; payments and money movement experience a plus * Deep experience in of Agile product development methodologies and practices * Familiarity with financial systems, processing, and record keeping * Strong communication skills, particularly as it relates to new product content and presenting to clients * Experience with leading digital / multi-channel product development initiatives * Proficient in core desktop professional software - Word, Excel, PowerPoint, Visio * Experience with AI requirement & development practices as well as embedding AI in client facing features We are proud to be an Equal Opportunity Employer The national average salary range for this role is $140-160k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
    $140k-160k yearly 42d ago
  • Entertainment Value-Add Services Product Manager

    Brightspeed

    Associate product manager job in Charlotte, NC

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are looking for an Entertainment Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed's entertainment offerings. This includes gaming performance features (e.g. low-latency optimization), partnerships with gaming platforms and peripherals, streaming app bundles and perks, and music subscriptions. You will translate market and customer insights into a prioritized backlog and lead cross-functional delivery to drive attach rate, ARPU, engagement, retention, and NPS-while reducing support costs. In this position, you will deliver a simple, delightful entertainment layer on top of Brightspeed Internet: easy to discover, buy, activate, and enjoy; optimized for quality, latency, and transparency, creating measurable value for customers and the business. As an Entertainment Value-Add Services Product Manager, your duties and responsibilities will include: Product Strategy & Roadmap Define the vision, north-star metrics, and 12-18-month roadmap for entertainment VAS Build business cases for new gaming, streaming, and music offers; size impact, cost, and sequencing Maintain competitive and partner landscape intelligence Backlog Ownership & Delivery Own backlog across catalog/entitlements, activation/linking, in-app/account UX, billing/proration, and QoE features Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams Launch features via flags and A/B tests with KPI baselines Pricing, Packaging & Merchandising Partner with Pricing/Finance on ARPU ladder, trials, lifecycle pricing, and next-best-offer logic Coordinate merchandising across PDPs, configurators, checkout, and account surfaces Ensure ethical UX and clear disclosures Experience & Enablement Drive setup/activation flows, account linking, device/app distribution, and proactive health checks Collaborate with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support Define QoE targets and guided self-fix patterns Data, AI & Insights Use funnel analytics, session replay, VoC/VoA, and QoE telemetry to prioritize work Publish product health dashboards and leverage AI for recommendations, anomaly detection, and agent-assist Partner & Vendor Management Source and manage partners across gaming, streaming, and music ecosystems Negotiate SLAs, privacy/data terms, co-marketing funds, and joint roadmaps Channel & Journey Orchestration Collaborate with CX Factory and E-commerce on personalization and content merchandising Align with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement. Integrate entertainment moments across customer journeys Governance & Ways of Working Contribute to enterprise top-20 slate; manage dependencies and risks Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets Own the “what/why” and acceptance criteria; share accountability for outcomes 12-Month Outcome Targets Examples Attach/Adoption: +20-35% entertainment attach across prioritized segments; ≥95% account link success ARPU: +$3-$6 net from entertainment bundles/perks QoE: −30-50% buffering; −20-30% video start time; −10-20% gaming latency/jitter Engagement: +25-40% monthly active entertainment users Retention/CX: −10-20% churn among adopters; −15-25% entertainment-related support contacts; +8-12 NPS points Key Performance Indicators (KPIs) Attach rate by channel/segment ARPU/ARPA lift Checkout and in-account upsell CVR Activation/link success & time-to-value Monthly active use and session frequency QoE metrics (startup time, buffering ratio, bitrate), gaming latency/jitter Support contact & containment rate NPS/CSAT for entertainment VAS Churn/save deltas Program ROI Qualifications WHAT IT TAKES TO CATCH OUR EYE: 7+ years in product management across ISP/telecom, gaming, music, or entertainment app ecosystems Proven backlog ownership and agile delivery with cross-functional teams Strong commercial and analytical skills; SQL/BI experience a plus Experience with catalog/entitlements, identity/SSO, billing/proration, QoE telemetry, and device/app ecosystems Familiarity with AI/automation for recommendations, anomaly detection, and agent-assist Competencies: Customer-obsessed Entertainment/gaming savvy Data- and AI-informed Systems thinker who simplifies Bias for action Collaborative, low-ego High ownership and follow-through Tools & Platforms: Jira/Azure DevOps, Confluence GA4/Adobe Analytics, Looker/Tableau/Power BI Feature flags & A/B testing platforms CMS/PIM & catalog/entitlements systems CRM/CS platforms, agent-assist/gen-AI QoE telemetry, CDN/peering analytics #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
    $82k-110k yearly est. 1d ago
  • Product Manager

    Discovery Education 4.1company rating

    Associate product manager job in Charlotte, NC

    We are looking for a highly skilled Product Manager to join our team. At Discovery Education, we inspire learning - the product team is committed to making a difference for educators and students. The role of product management can be captured as follows: responsibility for evaluating opportunities to determine what should be developed. The Discovery Education product team is organized to enable Agile development - cross functional teams are formed around objectives and measurable key results. Each team collaborates to determine which problems are most pertinent to solve, and which potential tactics will drive the most growth. The Product Manager is responsible for the product backlog and for the viability of the product (or success of the objective). In This Role You Will: Owns / manages the roadmap / backlog for Social Studies product or product area. Represents the business needs through defined requirements and priorities for design and engineering teams. Represents the needs of educators and students, building them directly into priorities - though collaboration with user research, product marketing, data teams, and internal stakeholders. Defines product specific key results (KPIs) and gathers reporting to measure and communicate success. Articulates the product strategy and priority of tactics, including expected value, business growth, and direct ties to key results. Leans on strong relationships across the product and broader organization to garner buy-in, pull workstreams together, and leverage internal expertise. Provides project management leadership during implementation to ensure coordination of release schedules, communicate status, resolve issues, align resources, and adhere to quality standards. Validates tactical viability with various release strategies, feedback forums, and data collection techniques. Helps build business cases for growth. Core Competencies for Success: Always willing to learn something new, not rigid in beliefs or expectations and share new learning or knowledge with others. Have a demonstrated ability to understand, accept and engage with people of diverse backgrounds. A sense of humor because we all need to laugh sometimes. K-12 market expertise / exposure. Credentials and Experience: 3+ years product management (or similar) experience. Experience working in Agile / SCRUM development. Experience working closely with digital designers (product, UI/UX, etc.) and software engineers (both front and back end). Experience evaluating and pitching business growth opportunities to Senior Leadership. Proficiency in Excel/PPT, JIRA, BI tools, SQL, etc. or similar. Legal right to work in the United States. This role is designed to be hybrid/remote.
    $69k-99k yearly est. 11d ago
  • Product Manager - Treasury II

    Imaginesoftware 3.9company rating

    Associate product manager job in Charlotte, NC

    Job Details Charlotte - Headquarters - Charlotte, NC Full Time $85000.00 - $100000.00 Salary/year Description Product Manager - Treasury II How this Role Makes an Impact ImagineSoftware is a growing company, and we are looking for an experienced Product Manager to join us! The Product Manager is a vital role in shaping our product strategy and driving solutions that deliver real impact for customers and the business. This position will partner with engineering, design, and cross-functional teams to align priorities, execute high-quality product releases, and ensure strong adoption across our client base. By combining customer insights with market expertise, the Product Manager will provide the vision and structure needed to enhance our offerings and support continued growth. This is an ideal position for someone who thrives in changing environments and can build the roadmap to create innovative product offerings. We are an innovative company that evolves quickly, so come ready to contribute and learn at a fast pace! Essential Duties Product Strategy & Vision Identify customer and market needs through research, data analysis, and stakeholder input. Prioritize opportunities and initiatives to maximize business and customer impact. Product Development & Execution Translate product strategy into detailed requirements, user stories, and acceptance criteria. Work closely with engineering, design, and other teams to deliver high-quality products on time. Manage the product backlog, ensuring clarity, prioritization, and alignment with roadmap goals. Monitor product performance post-launch, iterating and improving based on data and feedback. Cross-Functional Collaboration Partner with sales, marketing, operations, and customer success teams to drive adoption and ensure customer satisfaction. Serve as the primary point of contact for product questions and decisions. Act as product SME, conducting product demonstrations and assisting revenue and concierge teams as needed. Align internal stakeholders around product goals and outcomes. Customer Advocacy & Market Insight Act as the voice of the customer, incorporating their needs and experiences into product decisions. Stay ahead of market trends, competitor offerings, and emerging technologies. Conduct user research, gather feedback, and analyze data to continuously refine the product. Other duties as assigned Education and/or Experience Needed University degree or college diploma in the field of Business or Information Technology. 5+ years' direct work experience in a product management, program management, or a related role Qualifications You Must Have Excellent project management, coordination, and organization skills Ability to work well with clients and colleagues through a variety of communication methods Exceptional customer service and presentation skills Experience demonstrating products both internally and externally Must be a self-starter with the ability to solve problems Experience collecting feature functionality requests from clients and organizing, prioritizing and working with development teams to implement Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred Strong analytical, problem-solving, and strategic thinking skills. Excellent communication and collaboration abilities, with experience influencing stakeholders. Experience working with agile development teams and tools Comfort with data analysis and metrics-driven decision-making. Deep understanding of assigned product suite Phicure ExchangeEDI Banking Q Employment Type Full-Time, Exempt Reporting Structure Chief Product Officer Work Environment Working conditions are normal for an office environment. The position may require working extended hours and working during some weekends. Charlotte, NC preferred At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it's the right thing to do. If you share these values, you will find a home at ImagineSoftware.
    $85k-100k yearly 60d+ ago
  • Product Development Manager Stretch Films

    Plastic Executive Recruiters

    Associate product manager job in Charlotte, NC

    Product Development Manager Shrink Films The product Development Manager is responsible for product and raw material development activities for the R&D, Quality and Technology Director. Responsibilities: Support of new product development. Flexible packaging Stretch Film Attend trials to offer support and advice. Exploration of data for verification of relationships. Provide technical support to manufacturing and customers. Identifies opportunities for new or improved products. Organizes and oversees line trials and scale up new products. Supports all initiatives to improve production efficiencies. Assists Quality Assurance with customer concern/complaint investigations. Assists with ISO and SQF procedures and compliance. Manage customer trials as required. Maintains written reports on all activities. Requirements: Four years of university or college degree in Chemical Engineering or Plastics Engineering preferred and or minimum 5 years of experience in a flexible packaging technical/production role (preferably Stretch Film). Cast or blown film experience required. Excellent analytical, planning, and problem-solving skills. Excellent oral and written communications skills. Proficiency in the use of Microsoft software applications. Excellent personal presentation. Ability to work in a team environment Must be able to multi-task Some travel is required.
    $90k-124k yearly est. 60d+ ago
  • Product Manager - Group Retirement

    AXA Equitable Holdings, Inc.

    Associate product manager job in Charlotte, NC

    At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential? The team member will be a key member of the Product Lifecycle Squad, supporting product innovation, regulatory compliance, and implementation for Equitable's Enterprise Solutions and Educators businesses. This role blends product expertise with robust project management skills to drive successful product delivery, regulatory change implementation, and continuous improvement across the organization. The team member will be an important part of New Ways of Working (NWOW) at Equitable, working closely with the Team Lead and others on their squad using an Agile methodology / NWOW principles. He or she will adhere to the Squad vision and goals with the Squad and will proactively guide the Squad towards these goals under a test-and-learn culture that entails MVP delivery, innovation, frequent engagement with customers and stakeholders, and continuous iteration. Key Job Responsibilities The team member will be a part of the Product Lifecycle squad under the Educators and Enterprise Solutions Tribes that supports Product Innovation and Implementation for the Equitable Group Retirement business. We are looking for someone with exceptional organizational, operational, problem-solving skills and intellectual curiosity; enabling us to enable and support new product innovation and implementation across educator and enterprise solutions markets. We would like this candidate to identify innovative ways to support the maintenance of the products that create efficiencies and help accelerate our growth. A successful candidate will support and develop: * Support development and maintenance, monitoring of Product collateral - monitoring, review and tracking for needed updates and coordination with Marketing to update, enhance * Liaise with various teams across the organization to coordinate efforts and identify resource and other constraints to initiative implementation * Support the implementation of regulatory changes and other ad hoc required product changes, anything that requires product and platform updates, client, and advisor communications. * Coordinate and implement required client communications, documents at the advisor, plan and participant level for Educator and Enterprise Solutions Product suite. * Lead cross-functional project teams to deliver product initiatives, regulatory changes, and process improvements on time and within scope * Develop and manage project plans, timelines, and deliverables for product launches, updates, and regulatory implementations Center of excellence support: * Sales team technical product support - RVP's, sales desk, via phone and in person for large opportunities * Answer product inquiries from wholesalers, advisors * Ongoing product support and issue resolution for RVP's, advisors, Service and Ops * Product sales training ongoing for RVP's, sales desks, advisors * RFP review and answers in coordination with RFP team * Assist with other tasks as required in support of the Team Leader. The base salary range for this position is $54,000 - $81,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: Equitable Total Rewards Program Required Qualifications * 1 - 5 years of experience in a business, financial services environment * Relevant technical skills and experience required: exceptional knowledge of Word, Excel * Ability to work in a fast-paced environment, which often requires the ability to manage multiple projects and priorities * Strong written and oral communication skills, particularly ability to translate complicated technical topics into clear, concise statements * Comfortable interacting with individuals across a wide range of seniority levels and business areas * Understanding of contracts and forms required to support group retirement plans. * Strong collaborative problem solving skills. Preferred Qualifications * Experience with group retirement business is a plus * Basic knowledge of ERISA and non-ERISA retirement plan regulations, is a plus * Bachelor's in business management, finance, or related field preferred * Project management skills and a detail-oriented individual are preferred * Experience with employee benefits, life insurance, mutual fund and annuity product development, analysis and business data analysis is a plus Skills Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience. Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals. Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Relationship Building: Knowledge of the importance of creating positive relationships within the team and ability to develop trusting relationships by valuing others' concerns and contributions. #LI-Remote ABOUT EQUITABLE At Equitable, we're a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************.
    $54k-81k yearly 35d ago
  • Product Development Manager - Upholstery

    Gabriella White

    Associate product manager job in Claremont, NC

    Job Description We're seeking a proactive, detail-oriented Product Development Manager to drive new upholstery products from concept to launch. You'll manage project timelines, resources, and cross-functional collaboration, ensuring designs meet quality, cost, and delivery goals. As a hands-on leader, you'll guide and mentor the team, fostering innovation, problem-solving, and continuous improvement. Partnering with design, engineering, procurement, and production, you'll deliver exceptional products that meet market demands and inspire customer loyalty. Who We Are Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the everyday to the exceptional. Our vision and collective spirit unite us, and our culture is shaped by our core values: Dedication - Enthusiasm - Synergy - Integrity - Goal-Oriented - Nimble, or put, DESIGN. As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We're always looking for talented people to join our team and grow together. What We Offer Comprehensive health, dental, and vision plans 401(k) with match after 12 months Employee Assistance Program and Chaplain Services for emotional and mental well-being Paid sick leave, vacation, holidays, and parental leave Monthly incentive and bonus opportunities Generous discounts on our exceptional products What You'll Do Oversees and supports upholstery product development activities.Manages data management and tracking of key upholstery product developments in data systems. Ensures key calendar milestones and dates for upholstery product development are met. Conducts and/or participates in weekly team meetings to ensure teams are aligned and address issues. Understands product materials, construction, fit, function, and end-use requirements. Grows and maintains relationships with new and current suppliers. Tracks all incoming costs at every change level of the product. Look for cost reduction opportunities while maintaining the highest quality. Helps update costing documents and systems for cross-functional teams. Develops, cuts, and makes patterns. Works in AutoCAD and SoftWorkX. Communicates with plant leadership to address issues that may need support in other departments. Ensures accuracy of notes documented and provided to Plant Leadership for review. Recommends and implements process improvements as needed to improve production. Adjusts current patterns for better efficiency. What You Bring Bachelor's degree in Commercial, Industrial, or Product Design or related field preferred. Ten or more years of furniture upholstery manufacturing experience. Must have strong experience in retail math, cost margin analysis, and supplier quotes. Knowledge of furniture, apparel, and/or soft goods construction, development & production is highly preferred. Proficient knowledge and ability to use computer-based programs such as Microsoft Office and Auto Cad required; Knowledge of Soft Worx preferable. Ability to work well with others as well as independently under strict deadlines. Ability to follow verbal and written instructions. Ability to prioritize workload tasks. Strong understanding of product efficiency. Excellent communication and presentation skills. Influential in building positive partnerships with cross-functional teams. Have a sense of urgency in managing time and ownership of deliverables. Strong ability to multitask, with the desire to work in a very fast-paced environment.
    $90k-124k yearly est. 9d ago
  • Senior Digital Product Manager

    W.F. Young 3.5company rating

    Associate product manager job in Charlotte, NC

    About this role: Wells Fargo is seeking a Senior Digital Product Manager to join the Commercial Banking Operations division. Responsibilities of a Senior Digital Product Manager include enabling data product design and delivery with strong governance, integrating analytics and technology, and managing digital platform strategies in partnership with stakeholders and engineering teams to achieve business outcomes. In this role, you will: Lead or participate in variety of complex functions within the digital environment Contribute to large-scale planning related to the execution of the digital strategy Review and analyze complex content strategy/creation, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors Independently resolve complex issues Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives Required Qualifications: 4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 2 years of experience with Commercial Banking Product Management or financial services product management 2 years of hands-on experience using JIRA/Confluence as a Product Owner for a Scrum Team 2 years of technology architecture and design preferred. Job Expectations: In Office 3 days a week with 8 hours in the office per day when onsite Location: 1525 W W T Harris Blvd., Charlotte, North Carolina 28262 or 801 Walnut St, Des Moines IA 50309 Posting End Date: 23 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $97k-123k yearly est. Auto-Apply 1d ago
  • Deposit Product Manager

    First Horizon Corp 3.9company rating

    Associate product manager job in Charlotte, NC

    Location: Onsite listed in Memphis, TN, Nashville, TN, Knoxville, TN, Charlotte, NC, Raleigh, NC, Miami, FL, Orlando, FL, Birmingham, AL, New Orleans, LA, Baton Rouge, LA, Lafayette, LA or Houston, TX The Product Manager is responsible for the implementation, on-going enhancement, and analysis of retail and small business deposit products to achieve corporate objectives within the retail and small business line of business. The manager will also participate in merger related activities as it relates to the mapping, operational conversion, training, and client communication of deposit products. ESSENTIAL DUTIES AND RESPONSIBILITIES * Works with product team to research, identify, and implement appropriate products sales strategies to identify opportunities for meeting goals. * Coordinates the development of management reporting. * Creates and conducts product and campaign training as needed. * Manages revisions to team documents such as pricing materials, product matrices and others. * Analyzes and communicates product trends, as assigned, through the use of dashboards or tracking reports. * Assists in preparing product management presentations * Assists with various administrative duties, including the investigation and resolution of product-related service and quality issues as identified by the bank or its and customers. * Collaborates with other bank teams such as Marketing, Training, Operations, Information Technology, etc. for new products, product enhancements, etc. * Manages specific ad-hoc projects and initiatives as identified by the Director of Deposit and Product Management * Performs all other duties as assigned SUPERVISORY RESPONSIBILITIES 1. Assists with directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. Bachelor (4-year college) degree and 3-5 years of experience or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS 1. Microsoft Office suite About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $74k-91k yearly est. 22d ago
  • Associate Category Manager

    Jeld-Wen 4.4company rating

    Associate product manager job in Charlotte, NC

    JELD-WEN is currently seeking a Associate Category Manager to join our growing team. Long Description THE ROLE As a valued member of the rapidly growing global procurement team, the Associate Category Manager will lead the management of assigned commodities for the North American region. This person will establish and implement short and long term strategies for continued cost reduction and value improvement and also responsible for negotiating all major contracts and agreements within the category and delivering the best value to JELD-WEN. This is an exciting opportunity to join a team that is shaping global procurement policies and strategy across JELD-WEN. Principle Duties and Responsibilities * Responsible for all commercial relationships with suppliers within the assigned category areas, securing targeted levels of cost, quality, delivery precision, sustainability, etc. * Develop and implement approved category strategies that actively search for performance improvement and cost reduction opportunities by understanding customer needs, supply market trends and innovation. * Drive value by implementing strategic sourcing and entering into cost effective Supply Agreements that fulfil supply requirements within the assigned categories. * Manage the total lifecycle of a supplier contract, including submission to legal, expiration alerts, etc. within the categories assigned. * Responsible for supplier performance and rating based on Key Performance Metrics (KPI) for Quality, Delivery, and Cost. * Find and develop new suppliers, as required, according to JELD-WEN supplier guidelines. * Conduct detailed demand, spend, cost and market analysis and a structured approach to tendering and negotiating with suppliers given the assigned commodity strategy. * Segment suppliers and manage supplier relationships to drive supplier development and integration for existing, new and potential suppliers * Serve as the SME for commodity price trends that impact the assigned categories and advise the business on future impact External Knowledge, Skills, Abilities * Foundational knowledge and acumen in procurement and category management * Professional knowledge to support, advise and deliver on the strategy underpinning global sourcing efforts and deliver on key KPIs * Project management skills including excellent planning, time management, decision making and organization skills * Intermediate Software skillset to include M/S Powerpoint, Excel and Power Bi * Skilled in building effective working relationships with vendors and suppliers by taking a customer-focused approach * Exemplary ability to analyze, evaluate and report procurement information and data to inform management decisions and track outcomes * Self-motivated and results oriented, with a bias to action * Commitment to own professional development Education and Experience * 4-year degree required, preferably in supply chain. * Experience in a sourcing or supply chain-related field preferred. * Background in global sourcing with the ability to negotiate complex contracts and aggressively drive value into the supply chain is preferred. * Experience with Value Analysis/Value Engineering processes is preferred. #LI-DB1 Internal Job Description Knowledge, Skills, Abilities * Foundational knowledge and acumen in procurement and category management * Professional knowledge to support, advise and deliver on the strategy underpinning global sourcing efforts and deliver on key KPIs * Project management skills including excellent planning, time management, decision making and organization skills * Intermediate Software skillset to include M/S Powerpoint, Excel and Power Bi * Skilled in building effective working relationships with vendors and suppliers by taking a customer-focused approach * Exemplary ability to analyze, evaluate and report procurement information and data to inform management decisions and track outcomes * Self-motivated and results oriented, with a bias to action * Commitment to own professional development Education and Experience * 4-year degree required, preferably in supply chain. * Experience in a sourcing or supply chain-related field preferred. * Background in global sourcing with the ability to negotiate complex contracts and aggressively drive value into the supply chain is preferred. * Experience with Value Analysis/Value Engineering processes is preferred. About JELD-WEN Holding, Inc. JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn. JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'. What We Offer Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc. JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws. JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
    $66k-82k yearly est. 48d ago
  • Data & AI Product Strategy Leader- Commercial Banking

    Citizens 2.9company rating

    Associate product manager job in Charlotte, NC

    Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As the Data & AI Product Strategy Leader for Commercial Banking you will lead the delivery of advanced data and intelligence products that empower commercial bankers and other clients facing colleagues with intelligence to prospect, engage, and deepen client relationships. This role is central to bridging cutting-edge AI capabilities ensuring every data product delivers measurable value to bankers and clients. You will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. The ideal candidate is a strategic thinker and hands-on executor, able to lead without direct authority, manage conflicting priorities, and build strong partnerships across business, technology, and analytics teams. Success in this role requires a passion for innovation, a bias for action, and a proven track record of delivering results in highly matrixed, agile environments. Key Responsibilities Strategic Coordination & Program Enablement · Design and implement horizontal routines and governance structures that support cross-functional collaboration. · Ensure strategic alignment between data product initiatives and enterprise transformation goals. · Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. · Champion a product mindset, focusing teams on solving customer problems and delivering value, not just executing requirements. Agile Delivery & Stakeholder Engagement · Operate within a complex “scrum of scrums” structure, coordinating within multiple agile pods and delivery teams to achieve program milestones. · Manage conflicting priorities and dependencies, ensuring transparency, accountability, and timely delivery. · Build and sustain strong partnerships with business, technology, and analytics stakeholders. · Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. Budgeting & Financial Oversight · Support financial planning, budgeting, and resource allocation for data product initiatives. · Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. · Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. User-Centric Product Design · Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction. · Lead the design and delivery of data products that provide bankers with a “single pane of glass” experience-centralizing insights, analytics, and next-best-action recommendations within business workflows. · Champion intuitive user experiences, ensuring complex AI outputs are accessible, explainable, and actionable for bankers. AI & Data Enablement · Guide the development of AI-powered analytics engines for sales processes. · Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure including business layer, data pipelines, data controls as well as relevant data needed for training ML solutions including and scalable model deployment. Continuous Improvement & Innovation · Define and track key performance indicators (KPIs) such as banker adoption, revenue impact, client engagement, and operational efficiency. · Gather user feedback, conduct A/B testing, and leverage analytics to continuously refine product features and maximize business value. · Stay abreast of emerging AI, data, and fintech trends, proactively identifying opportunities to enhance the AI Banker platform and maintain competitive advantage. · Foster a culture of experimentation and responsible innovation ensuring adherence to ethics, privacy, model risks and other regulatory needs while balancing for rapid iteration. Qualifications · Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases. · Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change. · Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity. · Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures. · Exceptional communication, relationship-building, and stakeholder management skills. · Prior experience in Financial Services or Management Consulting. Education & Certifications · Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
    $150k-220k yearly Auto-Apply 1d ago
  • Connectivity Value-Add Services Product Manager

    Brightspeed

    Associate product manager job in Charlotte, NC

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are looking for a Connectivity Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed's connectivity-related add-ons. This includes whole-home Wi-Fi and mesh/extenders, network and device security (e.g., parental controls, malware/phishing protection), device protection and extended warranties, cloud backup, and connectivity continuity (e.g., LTE/5G failover). You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to drive ARPU, adoption, retention, and NPS-while reducing support costs. In this position, you will deliver a trusted suite of add-ons that will make Brightspeed Internet safer, more reliable, and more useful-simple to discover, buy, set up, and manage-driving measurable value for customers and the business. As a Connectivity Value-Add Services Product Manager, your duties and responsibilities will include: Product Strategy & Roadmap: Define the vision, north-star metrics, and 12-18-month roadmap for connectivity VAS Build business cases for new offers and vendor solutions, size impact, cost, and sequencing Maintain competitive intelligence across cable, fiber, FWA, and security suites Backlog Ownership & Delivery: Own backlog across packaging, catalog/entitlements, activation, in-app/account experiences, and support workflows Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams Launch features via flags and A/B tests with KPI baselines Pricing, Packaging & Merchandising: Partner with Pricing/Finance on ARPU ladder, bundles, and promo rules. Define next-best-offer logic and lifecycle pricing (intro → evergreen → price-up guardrails) Coordinate merchandising across PDPs, configurators, checkout, and account surfaces Ensure ethical UX and clear disclosures Experience & Enablement: Drive setup/activation flows, guided install, and proactive health checks Define secure defaults and transparent controls for parents and privacy-minded users Partner with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support Data, AI & Insights: Use telemetry (Wi-Fi performance, security events), funnel analytics, session replay, and VoC/VoA to prioritize work Publish product health dashboards and leverage AI for recommendations, threat detection, and agent-assist Partner & Vendor Management: Source and manage VAS partners across security, backup, mesh hardware, and failover Negotiate SLAs, privacy/security terms, and roadmap alignment; run joint experiments and QBRs Channel & Journey Orchestration: Collaborate with CX Factory and E-commerce on experimentation and upsell surfaces Coordinate with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement Integrate VAS moments across customer journeys (Join, Get/Install, Enjoy, Help/Leave) Governance & Ways of Working: Contribute to enterprise top 20 slate; manage dependencies and risks Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets Own the “what/why” and acceptance criteria, share accountability for outcomes 12-Month Outcome Targets Examples: Attach/Adoption: +15-30% across prioritized segments; +25-40% attach at new-customer checkout ARPU: +$2-$5 net from VAS attach and bundle mix Experience: −15-25% Wi-Fi/performance-related repeat contacts; +8-12 pts NPS among VAS users Security/Backup Engagement: +20-30% monthly active rate; ≥90% threat blocks/alerts resolved Retention: −10-20% churn among VAS adopters; +5-10 pts save-rate when VAS included in offers Key Performance Indicators (KPIs): Attach rate by channel/segment Bundle mix and ARPU/ARPA lift Checkout and in-account upsell CVR Activation success and time-to-value Monthly active use/engagement Wi-Fi satisfaction and performance metrics Security/backup event resolution Support contact rate and containment NPS/CSAT for VAS users Churn/save deltas and program ROI Qualifications WHAT IT TAKES TO CATCH OUR EYE: 7+ years in product management for ISP/telecom, cybersecurity/backup, or adjacent subscription services Proven backlog ownership and agile delivery with cross-functional teams Strong commercial and analytical skills; SQL/BI experience a plus Experience with catalog/entitlements, provisioning/billing, and CPE/app integration Familiarity with privacy/security standards and AI/automation use cases Competencies: Customer-obsessed Trust & safety minded Commercially savvy Data- and AI-informed Systems thinker who simplifies Bias for action Collaborative, low ego High ownership and follow-through Tools & Platforms Examples: Jira/Azure DevOps, Confluence GA4/Adobe Analytics, Looker/Tableau/Power BI Feature flags & A/B testing platforms CMS/PIM & catalog/entitlement systems CRM/CS platforms, agent-assist/gen-AI Network/CPE telemetry, security/backup consoles #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
    $82k-110k yearly est. 1d ago
  • Product Manager - Treasury I

    Imaginesoftware 3.9company rating

    Associate product manager job in Charlotte, NC

    Job Details Charlotte - Headquarters - Charlotte, NC Full Time $85000.00 - $100000.00 Salary/year Description Product Manager - Treasury I How this Role Makes an Impact ImagineSoftware is a growing company, and we are looking for an experienced Product Manager to join us! The Product Manager is a vital role in shaping our product strategy and driving solutions that deliver real impact for customers and the business. This position will partner with engineering, design, and cross-functional teams to align priorities, execute high-quality product releases, and ensure strong adoption across our client base. By combining customer insights with market expertise, the Product Manager will provide the vision and structure needed to enhance our offerings and support continued growth. This is an ideal position for someone who thrives in changing environments and can build the roadmap to create innovative product offerings. We are an innovative company that evolves quickly, so come ready to contribute and learn at a fast pace! Essential Duties Product Strategy & Vision Identify customer and market needs through research, data analysis, and stakeholder input. Prioritize opportunities and initiatives to maximize business and customer impact. Product Development & Execution Translate product strategy into detailed requirements, user stories, and acceptance criteria. Work closely with engineering, design, and other teams to deliver high-quality products on time. Manage the product backlog, ensuring clarity, prioritization, and alignment with roadmap goals. Monitor product performance post-launch, iterating and improving based on data and feedback. Cross-Functional Collaboration Partner with sales, marketing, operations, and customer success teams to drive adoption and ensure customer satisfaction. Serve as the primary point of contact for product questions and decisions. Act as product SME, conducting product demonstrations and assisting revenue and concierge teams as needed. Align internal stakeholders around product goals and outcomes. Customer Advocacy & Market Insight Act as the voice of the customer, incorporating their needs and experiences into product decisions. Stay ahead of market trends, competitor offerings, and emerging technologies. Conduct user research, gather feedback, and analyze data to continuously refine the product. Other duties as assigned Education and/or Experience Needed University degree or college diploma in the field of Business or Information Technology. 5+ years' direct work experience in a product management, program management, or a related role Qualifications You Must Have Excellent project management, coordination, and organization skills Ability to work well with clients and colleagues through a variety of communication methods Exceptional customer service and presentation skills Experience demonstrating products both internally and externally Must be a self-starter with the ability to solve problems Experience collecting feature functionality requests from clients and organizing, prioritizing and working with development teams to implement Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred Strong analytical, problem-solving, and strategic thinking skills. Excellent communication and collaboration abilities, with experience influencing stakeholders. Experience working with agile development teams and tools Comfort with data analysis and metrics-driven decision-making. Deep understanding of assigned product suite ImaginePay ImagineSimplicity ImagineEngagement RadNav Employment Type Full-Time, Exempt Reporting Structure Chief Product Officer Work Environment Working conditions are normal for an office environment. The position may require working extended hours and working during some weekends. Charlotte, NC preferred At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it's the right thing to do. If you share these values, you will find a home at ImagineSoftware.
    $85k-100k yearly 60d+ ago
  • Digital Payments Product Manager

    First Horizon Bank 3.9company rating

    Associate product manager job in Charlotte, NC

    First Horizon Bank is seeking a Digital Payments Product Manager within consumer and small business payments. This role will be a part of the team driving the transformation of our digital payment product suite and will help deliver innovative payment solutions that meet the evolving needs of our customers. Successful candidates will be customer-obsessed, with a passion for delivering transformative digital payment experiences in a large organization. The Digital Payments Product Manager will support money movement capabilities across retail and small business banking customers that may include transfers, P2P, bill pay, remote deposit, wires and digital wallets. This individual will have a strong understanding of agile business practices and technology trends to help drive the future of digital payments. Candidates will bring their direct experience in leading agile teams, drafting requirements and partnering with cross functional teams to deliver digital payment capabilities. **Key Responsibilities** - Lead an agile team focused on delivering digital payment capabilities and future enhancements using strong agile methodologies - Execute on product roadmap aligned with business goals - Support product outcomes and drive towards the target-state vision, create exceptional digital payment experiences and products with measurable business outcomes and customer benefits - Partner well with cross-functional teams to deliver on digital roadmap - Champion customer needs, using data and insights to drive product strategy - Support OKRs, KPIs and KRIs to achieve goals, measure performance and manage risk - Leverage data and voice of customer to inform decision-making and product enhancements - Ensure product compliance with regulatory standards and manage risks effectively - Represent the digital organization by leading and demonstrating the role of strong product management **Qualifications** - 7+ years of payments product management experience within banking, fintech, or financial services - Adept in Agile methodologies and product development lifecycles - Excellent written and verbal communication skills at all levels - Experience with vendor/provider ecosystem - Knowledge and understanding of regulatory compliance requirements with experience working in a regulated industry, financial services preferred - Analytic experience to evaluate business opportunities through a data driven approach - Ability to thrive in a matrixed organization working with multiple internal teams - Strong customer focus and ability to translate insights into product vision **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $79k-98k yearly est. 60d+ ago
  • Connectivity Value-Add Services Product Manager

    Brightspeed

    Associate product manager job in Charlotte, NC

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are looking for a Connectivity Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed's connectivity-related add-ons. This includes whole-home Wi-Fi and mesh/extenders, network and device security (e.g., parental controls, malware/phishing protection), device protection and extended warranties, cloud backup, and connectivity continuity (e.g., LTE/5G failover). You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to drive ARPU, adoption, retention, and NPS-while reducing support costs. In this position, you will deliver a trusted suite of add-ons that will make Brightspeed Internet safer, more reliable, and more useful-simple to discover, buy, set up, and manage-driving measurable value for customers and the business. As a Connectivity Value-Add Services Product Manager, your duties and responsibilities will include: Product Strategy & Roadmap: Define the vision, north-star metrics, and 12-18-month roadmap for connectivity VAS Build business cases for new offers and vendor solutions, size impact, cost, and sequencing Maintain competitive intelligence across cable, fiber, FWA, and security suites Backlog Ownership & Delivery: Own backlog across packaging, catalog/entitlements, activation, in-app/account experiences, and support workflows Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams Launch features via flags and A/B tests with KPI baselines Pricing, Packaging & Merchandising: Partner with Pricing/Finance on ARPU ladder, bundles, and promo rules. Define next-best-offer logic and lifecycle pricing (intro → evergreen → price-up guardrails) Coordinate merchandising across PDPs, configurators, checkout, and account surfaces Ensure ethical UX and clear disclosures Experience & Enablement: Drive setup/activation flows, guided install, and proactive health checks Define secure defaults and transparent controls for parents and privacy-minded users Partner with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support Data, AI & Insights: Use telemetry (Wi-Fi performance, security events), funnel analytics, session replay, and VoC/VoA to prioritize work Publish product health dashboards and leverage AI for recommendations, threat detection, and agent-assist Partner & Vendor Management: Source and manage VAS partners across security, backup, mesh hardware, and failover Negotiate SLAs, privacy/security terms, and roadmap alignment; run joint experiments and QBRs Channel & Journey Orchestration: Collaborate with CX Factory and E-commerce on experimentation and upsell surfaces Coordinate with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement Integrate VAS moments across customer journeys (Join, Get/Install, Enjoy, Help/Leave) Governance & Ways of Working: Contribute to enterprise top 20 slate; manage dependencies and risks Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets Own the “what/why” and acceptance criteria, share accountability for outcomes 12-Month Outcome Targets Examples: Attach/Adoption: +15-30% across prioritized segments; +25-40% attach at new-customer checkout ARPU: +$2-$5 net from VAS attach and bundle mix Experience: −15-25% Wi-Fi/performance-related repeat contacts; +8-12 pts NPS among VAS users Security/Backup Engagement: +20-30% monthly active rate; ≥90% threat blocks/alerts resolved Retention: −10-20% churn among VAS adopters; +5-10 pts save-rate when VAS included in offers Key Performance Indicators (KPIs): Attach rate by channel/segment Bundle mix and ARPU/ARPA lift Checkout and in-account upsell CVR Activation success and time-to-value Monthly active use/engagement Wi-Fi satisfaction and performance metrics Security/backup event resolution Support contact rate and containment NPS/CSAT for VAS users Churn/save deltas and program ROI Qualifications WHAT IT TAKES TO CATCH OUR EYE: 7+ years in product management for ISP/telecom, cybersecurity/backup, or adjacent subscription services Proven backlog ownership and agile delivery with cross-functional teams Strong commercial and analytical skills; SQL/BI experience a plus Experience with catalog/entitlements, provisioning/billing, and CPE/app integration Familiarity with privacy/security standards and AI/automation use cases Competencies: Customer-obsessed Trust & safety minded Commercially savvy Data- and AI-informed Systems thinker who simplifies Bias for action Collaborative, low ego High ownership and follow-through Tools & Platforms Examples: Jira/Azure DevOps, Confluence GA4/Adobe Analytics, Looker/Tableau/Power BI Feature flags & A/B testing platforms CMS/PIM & catalog/entitlement systems CRM/CS platforms, agent-assist/gen-AI Network/CPE telemetry, security/backup consoles #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
    $82k-110k yearly est. 60d+ ago

Learn more about associate product manager jobs

How much does an associate product manager earn in Gastonia, NC?

The average associate product manager in Gastonia, NC earns between $59,000 and $108,000 annually. This compares to the national average associate product manager range of $65,000 to $122,000.

Average associate product manager salary in Gastonia, NC

$80,000
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