Associate Retailer skills for your resume and career

Ladders are tools used for reaching high places or climbing to perform tasks. Associate retailers use ladders for various tasks such as stocking shelves, setting up displays, and removing decorations. They also use ladders to reach merchandise and transfer it to the sales floor. Associate retailers must take safety precautions when using ladders, such as heavy lifting and proper body mechanics.

The sales floor is the area in a store where products are displayed and sold to customers. Associate retailers use the sales floor to maintain an appealing shopping environment, restock merchandise, and provide personal service to patrons. They also use it to process freight shipments, assist in floor sets, and prepare for sales. They ensure the sales floor is clean and tidy, as well as manage the stock team to ensure merchandise is ready to be taken to the sales floor.

Loss prevention is the act of protecting a store's inventory from being stolen or damaged. Associate retailers use loss prevention by recording data, conducting inventory counts, and being aware of potential issues and activities. They also monitor customer activity to prevent loss and improve product placement. They document and report any incidents to the loss prevention center and complete corporate merchandising requirements.

Customer issues are problems or complaints that customers have with a product or service. Associate retailers use customer issues to provide better service and improve their shopping experience. They do this by answering questions, resolving problems, and directing calls to the right departments. For example, they might handle returns, answer phone calls, or stock shelves. They also use their dispute resolution skills to manage complaints.

Pet, in the context of associate retailers, refers to the care and sale of animals. Associate retailers use pet knowledge to assist customers in purchasing the right animal. They also keep animal enclosures clean, track and stock pet inventory, and provide information on healthy pet food and equipment. They may also be responsible for administering medications to daycare dogs as requested by pet owners.

Customer service is the act of helping and supporting customers before, during, and after their purchase. Associate retailers use customer service by assisting customers with their shopping needs, managing inventory, and providing knowledgeable advice on products. They also use customer service to build relationships with customers and meet their expectations. As Joseph Hancock, Research Professor and Program Director at Drexel University's Antoinette Westphal College of Media Arts & Design, puts it, "New graduates need to think for themselves, understand they are working across cultures, generations and not everyone thinks like they do. My words of advice, stay current by reading about new methods of customer service and practice through role play."

Ross is a well-known retail company. Associate retailers at Ross use the company's guidelines for operational best practices, assist customers with questions or concerns, and maintain proper merchandise presentation. They also work with Ross' point-of-sale systems and participate in setting up new Ross stores. As Margie Bernard MBA, a Faculty at Saint Xavier University, puts it, "Understanding how to listen is vital since patients tell us about their needs through words and unspoken gestures."

Basic math is a set of fundamental mathematical operations such as addition, subtraction, multiplication, and division. Associate retailers use basic math to manage their time, prioritize tasks, and handle monetary transactions. They apply these skills to process transactions at the register, apply discount promotions, and ensure correct tender during exchanges.

Math is the study of numbers, quantities, and shapes. Associate retailers use math in various ways, such as handling money, cashiering, and solving problems. They need to be proficient in basic calculations like percentages, fractions, addition, and subtraction. As C. Darren Brooks Ph.D., Assistant Department Chair and Executive Director at the Center for Human Resource Management at Florida State University, points out, "Data science and mathematics. analyzing data to inform organizational decisions is projected to see an increase of 31 percent." This highlights the importance of math skills for associate retailers in their daily tasks and future career growth.

Work ethic is the commitment and dedication one has to their job. Associate retailers use work ethic by consistently providing good customer service, maintaining a productive environment, and being reliable. They also demonstrate strong work ethic by following instructions and procedures, communicating effectively, and performing well.

Good time management is the ability to control how much time you spend on different activities. Associate retailers use good time management by prioritizing tasks, like handling customer inquiries and restocking shelves, to maximize productivity during their work shifts.

A POS, or Point of Sale, is a system used to process transactions and manage sales. Associate retailers use POS systems to complete customer purchases, manage inventory, and track sales data. They operate the system to handle various payment methods, including cash, credit cards, and gift cards. They also use POS systems to organize products, manage customer requests, and handle returns. As Dr. Barbara Joyce, an ACCESS Academic Advisor for undergraduate students in Sociology at the University of Hawaii at Manoa, notes, "One of the advantages of a BA in Sociology is that it is a liberal arts degree and not a professional degree. Since the range of possible careers is so great, labor market trends are not particularly relevant to Sociology graduates."

Cleanliness is the act of keeping a place or object free from dirt, stains, or impurities. Associate retailers use cleanliness by maintaining the appearance of their store, keeping their assigned retail areas organized, and ensuring their work area is tidy. They also make sure their store is clean and well-organized for customers.

The front end of a store is the area where customers make purchases, returns, and exchanges. Associate retailers use the front end to provide customer service, handle returns and minor complaints, and manage the cashier area. They also restock shelves and clean and recover the store.