An Associate Retailer is responsible for keeping the sales area up to standard and assisting customers while inside the store's premises. Most of the tasks revolve around keeping items on shelves clean and well-organized, greeting and offering assistance to customers, responding to inquiries and locating products, and even providing suggestions or recommendations when necessary and in adherence to the store's policies and regulations. In other stores and retail outlets, the Associate Retailer may also process payments and returns while still putting importance to customer satisfaction.

Associate Retailer Responsibilities

Here are examples of responsibilities from real associate retailer resumes representing typical tasks they are likely to perform in their roles.

  • Accomplish upselling goals to contribute to company's success.
  • Provide excellent retail customer service; manage stock and inventory; operate POS cash register
  • Provide excellent customer service while upselling promotional products
  • Promote the organization via Facebook, twitter, and blog.
  • Used Rf scanners to pull equipment from stockroom and place on the sales-floor.
  • Pull items from the queue for restocking, tracking inventory with an RF unit.
  • Orchestrate new product releases and branding for the company's best-selling brand, Ezra Fitch ADDITIONALCREDENTIALS
  • Tutor elementary students in math, reading, and writing and monitor and report academic progress.
  • Assess customer inquiries and pet needs in identifying the services require for particular customer/pet needs and issues.
  • Style of fashion have to correlate to the brand to fit in with Abercrombie & Fitch's dress code policy.
  • Demonstrate safety precautions associate with heavy lifting and ladders.
  • Assist management in maintaining organization and cleanliness of assign retail areas.
  • Maintain store appearance and cleanliness to ensure positive shopping experiences for customers.
  • Provide instruction to individual students to improve academic performance in math and reading comprehension.
  • Develop multitasking and time-management skills when working on various store projects and attending to customers

Associate Retailer Skills and Personality Traits

We calculated that 23% of Associate Retailers are proficient in Ladders, Sales Floor, and Loss Prevention. They’re also known for soft skills such as Interpersonal skills, Math skills, and Selling skills.

We break down the percentage of Associate Retailers that have these skills listed on their resume here:

  • Ladders, 23%

    Demonstrated safety precautions associated with heavy lifting and ladders.

  • Sales Floor, 22%

    Performed maintenance responsibility on sales floor and stockroom areas.

  • Loss Prevention, 14%

    Helped manage inventory by recording data, conducting inventory count and maintaining awareness of potential loss prevention issues and activities.

  • Customer Issues, 10%

    Maintained appropriate stock levels for inventory and handled customer issues politely and effectively

  • PET, 10%

    Assist customers with knowledge that helped them decided on what pet to purchase * Kept animal enclosures clean.

  • Retail Store, 4%

    Inventory Merchandising Associate - Expected to accurately monitor inventory levels for the retail store and warehouse.

"ladders," "sales floor," and "loss prevention" aren't the only skills we found associate retailers list on their resumes. In fact, there's a whole list of associate retailer responsibilities that we found, including:

  • Arguably the most important personality trait for an associate retailer to have happens to be interpersonal skills. An example from a resume said this about the skill, "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." Additionally, other resumes have pointed out that associate retailers can use interpersonal skills to "showed interpersonal skills by working with coworkers and communicating with customers demonstrated multitasking and organizational skills operated a cash register"
  • While it may not be the most important skill, we found that many associate retailer duties rely on math skills. This example from a associate retailer explains why: "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." This resume example is just one of many ways associate retailers are able to utilize math skills: "provided instruction to individual students to improve academic performance in math and reading comprehension. "
  • Associate retailers are also known for selling skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a associate retailer resume: "retail sales workers must be persuasive when interacting with customers" We also found this resume example that details how this skill is put to the test: "register: worked with money, provide customer service, process sales, merchandising, overall store cleanliness, loss prevention. "
  • In order for certain associate retailer responsibilities to be completed, the job requires the skill "customer-service skills." According to an associate retailer resume, "retail sales workers must be responsive to the wants and needs of customers" As an example, this snippet was taken directly from a resume about how this skill applies: "key and alarm holder -customer service -merchandise presentation and facility maintenance -inventory control -safety, loss prevention and procedural compliance -cashier"
  • See the full list of associate retailer skills.

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    What Customer Service Retail Associates Do

    A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

    We looked at the average associate retailer annual salary and compared it with the average of a customer service retail associate. Generally speaking, customer service retail associates receive $1,239 higher pay than associate retailers per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both associate retailers and customer service retail associates positions are skilled in sales floor, loss prevention, and retail store.

    These skill sets are where the common ground ends though. An associate retailer responsibility is more likely to require skills like "ladders," "customer issues," "pet," and "ross." Whereas a customer service retail associate requires skills like "product line," "fedex," "strong work ethic," and "retail customer service." Just by understanding these different skills you can see how different these careers are.

    Customer service retail associates really shine in the finance industry with an average salary of $32,384. Whereas associate retailers tend to make the most money in the hospitality industry with an average salary of $29,543.

    Customer service retail associates tend to reach similar levels of education than associate retailers. In fact, customer service retail associates are 0.1% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

    What Are The Duties Of a Commissioned Sales Associate?

    Commissioned sales associates are professionals who conduct sale transactions that can generate additional compensation by increasing selling operations. These associates are must collaborate successfully with fellow associates in regard to sales and commission distribution. They must provide excellent customer service so that they can establish long term relationships with customers and ensure high satisfaction. Commissioned sales associates must also assist the department managers with visual merchandising to arrange racks so that they can place and stock new merchandise.

    Next up, we have the commissioned sales associate profession to look over. This career brings along a higher average salary when compared to an associate retailer annual salary. In fact, commissioned sales associates salary difference is $8,186 higher than the salary of associate retailers per year.

    A similarity between the two careers of associate retailers and commissioned sales associates are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "sales floor," "loss prevention," and "customer issues. "

    But both careers also use different skills, according to real associate retailer resumes. While associate retailer responsibilities can utilize skills like "ladders," "pet," "retail store," and "ross," some commissioned sales associates use skills like "excellent organizational," "excellent interpersonal," "customer relationships," and "commission sales."

    On average, commissioned sales associates earn a higher salary than associate retailers. There are industries that support higher salaries in each profession respectively. Interestingly enough, commissioned sales associates earn the most pay in the manufacturing industry with an average salary of $38,946. Whereas, associate retailers have higher paychecks in the hospitality industry where they earn an average of $29,543.

    On the topic of education, commissioned sales associates earn similar levels of education than associate retailers. In general, they're 0.8% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

    How a Footwear Sales Associate Compares

    Footwear sales associates focus on improving sales of all footwear products of a company. The sales associate works with the advertisement and marketing team to develop strategies to increase sales, maximize customer reach, and create a brand people can trust. Responsibilities of a footwear sales associate include monitoring inventory and issuing order requests for the replenishment of supplies, communicating with manufacturers, and keeping the management up-to-date as to the performance of each product in the market.

    The third profession we take a look at is footwear sales associate. On an average scale, these workers bring in lower salaries than associate retailers. In fact, they make a $4,458 lower salary per year.

    While looking through the resumes of several associate retailers and footwear sales associates we discovered that both professions have similar skills. These similarities include skills such as "sales floor," "loss prevention," and "customer service," but they differ when it comes to other required skills.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from associate retailer resumes include skills like "ladders," "customer issues," "pet," and "retail store," whereas a footwear sales associate might be skilled in "apparel," "customer engagement," "advantage card," and "seasonal promotions. "

    Additionally, footwear sales associates earn a higher salary in the retail industry compared to other industries. In this industry, they receive an average salary of $25,465. Additionally, associate retailers earn an average salary of $29,543 in the hospitality industry.

    Footwear sales associates typically study at similar levels compared with associate retailers. For example, they're 0.0% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of an Apparel Sales Associate

    An apparel sales associate works with customers and makes sales. A sales associate's primary responsibility is to communicate with customers, answer their inquiries about the products, and promote its benefits to encourage a purchase. The apparel sales associate is expected to be knowledgeable about the company's products or services. The associate's other responsibilities are to develop sales techniques to encourage purchases, make a store inventory of products, and receive feedback and comments from customers. They will also work with the sales and marketing department.

    The fourth career we look at typically earns higher pay than associate retailers. On average, apparel sales associates earn a difference of $1,134 higher per year.

    According to resumes from both associate retailers and apparel sales associates, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "sales floor," "loss prevention," and "customer service. "

    Each job requires different skills like "ladders," "customer issues," "pet," and "retail store," which might show up on an associate retailer resume. Whereas apparel sales associate might include skills like "customer engagement," "loyalty programs," "customer relationships," and "passionate customer service."

    Apparel sales associates reach similar levels of education when compared to associate retailers. The difference is that they're 0.9% more likely to earn a Master's Degree less, and 0.0% more likely to graduate with a Doctoral Degree.

    Types Of Associate Retailer