What does an associate spa director do?
An associate spa director works at spa and wellness facilities, where they provide administrative support to the spa director. They are usually responsible for overseeing daily operations, liaising with internal and external parties, monitoring inventories, purchasing supplies, and maintaining positive relationships with suppliers. In some facilities, they are also responsible for training and supervising new employees, handling calls and reservations, welcoming and assisting guests, and resolving issues and concerns to ensure that clients receive optimal services.
Associate spa director responsibilities
Here are examples of responsibilities from real associate spa director resumes:
- Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
- Accommodate guest requests and spa reservations.
- Maintain the cleanliness of the reception area.
- Assist guests and members with booking appointments, check-ins and check-outs.
- Host guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
- Answer demanding phone lines, responsible for booking, checking in, cashing out and cancelling multiple appointments.
- Supervise administrative functions and ensure all records, payroll and schedules remain up-to-date and file appropriately.
- Create promotional and seasonal content for the spa Facebook page.
Associate spa director skills and personality traits
We calculated that 64% of Associate Spa Directors are proficient in Customer Service, Spa Associates, and Massage Therapy.
We break down the percentage of Associate Spa Directors that have these skills listed on their resume here:
- Customer Service, 64%
Wrap technician, Maintain the functions of the spa: sales, customer service, scheduling of clients.
- Spa Associates, 9%
Monitored performance and provided feedback to Spa Leads and Spa Associates.
- Massage Therapy, 5%
Promote health/wellness benefits of massage therapy.
- Front Desk, 4%
Front Desk: Greeting customers, answering phones, filing, checking in, checking/ringing out, etc.
- Booking, 3%
Assisted guests and members with booking appointments, check-ins and check-outs.
- Data Entry, 2%
Assisted in administrated tasks included filing and data entry of client records.
Most associate spa directors use their skills in "customer service," "spa associates," and "massage therapy" to do their jobs. You can find more detail on essential associate spa director responsibilities here:
The three companies that hire the most associate spa directors are:
- Hand & Stone Massage and Facial Spa319 associate spa directors jobs
Compare different associate spa directors
Associate spa director vs. Director of spa and guest experience
Spa Managers are responsible for managing the operations of spas. Their duties include being the main aesthetician carrying out the body and facial treatments, supervising the maintenance of the facility, creating budget reports, and developing marketing campaigns. They manage supplies procurement, maintain records from cash deposits and cash registers as well as assist in the store opening and closing procedures. Spa Managers also oversee the hiring of employees, develop staff training programs, and organize workday schedules.
These skill sets are where the common ground ends though. The responsibilities of an associate spa director are more likely to require skills like "customer service," "spa associates," "massage therapy," and "health benefits." On the other hand, a job as a director of spa and guest experience requires skills like "guest service," "crm," "concept development," and "brand strategy." As you can see, what employees do in each career varies considerably.
Directors of spa and guest experience tend to reach higher levels of education than associate spa directors. In fact, directors of spa and guest experience are 12.7% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Associate spa director vs. Spa manager
Each career also uses different skills, according to real associate spa director resumes. While associate spa director responsibilities can utilize skills like "customer service," "spa associates," "massage therapy," and "health benefits," spa managers use skills like "develop strong relationships," "skin care," "spa operations," and "customer issues."
Spa managers may earn a higher salary than associate spa directors, but spa managers earn the most pay in the manufacturing industry with an average salary of $68,810. On the other hand, associate spa directors receive higher pay in the retail industry, where they earn an average salary of $28,272.spa managers earn similar levels of education than associate spa directors in general. They're 3.9% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Associate spa director vs. Med spa manager
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an associate spa director is likely to be skilled in "customer service," "spa associates," "massage therapy," and "health benefits," while a typical med spa manager is skilled in "patient satisfaction," "bls," "vital signs," and "cme."
Most med spa managers achieve a higher degree level compared to associate spa directors. For example, they're 6.9% more likely to graduate with a Master's Degree, and 3.9% more likely to earn a Doctoral Degree.Associate spa director vs. Day spa manager
Updated January 8, 2025
