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Become An Associate Specialist

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Working As An Associate Specialist

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $46,293

    Average Salary

What Does An Associate Specialist Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become An Associate Specialist

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Associate Specialist jobs

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Associate Specialist Demographics

Gender

Female

59.6%

Male

36.4%

Unknown

4.0%
Ethnicity

White

73.0%

Hispanic or Latino

13.0%

Asian

11.3%

Unknown

1.9%

Black or African American

0.8%
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Languages Spoken

Spanish

50.6%

French

13.6%

Portuguese

8.6%

Mandarin

4.9%

Italian

4.9%

Chinese

3.7%

Japanese

3.7%

Persian

2.5%

Arabic

2.5%

German

1.2%

Carrier

1.2%

Armenian

1.2%

Cantonese

1.2%
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Associate Specialist Education

Schools

University of Phoenix

18.0%

Hofstra University

6.3%

University of Massachusetts - Boston

5.4%

Northeastern University

5.4%

University of North Carolina at Greensboro

4.5%

New York University

4.5%

Pennsylvania State University

4.5%

Durham Technical Community College

4.5%

University of Mississippi

4.5%

Florida International University

4.5%

Fashion Institute of Technology

4.5%

Hillsborough Community College

4.5%

University of California - San Francisco

3.6%

Villanova University

3.6%

Temple University

3.6%

University of Iowa

3.6%

University of Utah

3.6%

University of California - Davis

3.6%

Santa Monica College

3.6%

Boston University

3.6%
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Majors

Business

29.1%

Marketing

6.8%

Criminal Justice

5.8%

Biology

5.6%

Management

5.4%

Accounting

5.4%

Health Care Administration

4.1%

General Studies

3.7%

Psychology

3.7%

Communication

3.5%

Finance

3.5%

Fine Arts

2.9%

Computer Science

2.9%

Education

2.7%

Economics

2.7%

English

2.7%

Graphic Design

2.7%

Human Resources Management

2.5%

Chemistry

2.3%

Political Science

2.3%
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Degrees

Bachelors

44.4%

Other

19.6%

Masters

15.3%

Associate

9.6%

Doctorate

5.1%

Certificate

3.8%

Diploma

1.7%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Associate Specialist Salaries

Job Title Company Location Start Date Salary
Associate Specialist/Software Developer Synechron, Inc. North Brunswick, NJ Nov 30, 2015 $155,000
Associate Specialist-Technology/Software Developer Synechron, Inc. San Francisco, CA Jul 01, 2016 $135,000
Associate Specialist-Technology/Software Developer Synechron, Inc. San Francisco, CA Jan 07, 2016 $135,000
Associate Specialist-Technology Synechron, Inc. San Francisco, CA Jan 07, 2016 $135,000
Associate Specialist-Technology/Software Developer Synechron, Inc. New York, NY Nov 11, 2015 $135,000
Associate Specialist-Technology Synechron, Inc. San Francisco, CA Apr 04, 2016 $135,000
Enterprise/Sap Solution Associate Specialist Pepsico, Inc. Plano, TX May 25, 2016 $126,800
Risk & Compliance Associate Specialist Pepsico, Inc. Plano, TX Sep 28, 2016 $125,000
Associate Specialist University of Hawaii Urban Honolulu, HI Jul 01, 2015 $120,840
Associate Specialist-Technology/Software Developer Synechron, Inc. Chicago, IL Jun 07, 2016 $120,000
Associate Specialist-Technology/Software Developer Synechron, Inc. Agoura Hills, CA Jun 07, 2016 $115,000
Security SSO IAM Associate Specialist Pepsico Inc. Plano, TX Nov 14, 2016 $115,000
Associate Specialist-Technology Synechron, Inc. Dallas, TX Feb 02, 2015 $84,601
Associate Specialist-Technology/Software Developer Synechron, Inc. Wichita, KS Aug 12, 2016 $84,000
Associate Specialist-Technology Synechron, Inc. Fort Collins, CO Apr 22, 2015 $84,000
Associate Specialist-Technology/Software Developer Synechron, Inc. Charlotte, NC Jul 26, 2016 $83,734
Associate Specialist-Technology/Software Developer Synechron, Inc. Charlotte, NC Jan 06, 2016 $82,000
Associate Specialist-Quality Control/Qaa Synechron, Inc. Charlotte, NC Dec 05, 2015 $81,900
Associate Specialist-Technology Synechron, Inc. Nashville, TN Apr 02, 2015 $81,286
Associate Specialist-Technology/Software Developer Synechron, Inc. Charlotte, NC Jan 08, 2016 $81,000
Associate Specialist University of California, Berkeley Berkeley, CA Jan 07, 2015 $61,568
Associate Specialist University of California, Berkeley Berkeley, CA Jul 01, 2015 $61,568
Associate Specialist Step III University of California, Berkeley Berkeley, CA Nov 25, 2015 $61,277
Associate Specialist University of California at Santa Barbara Santa Barbara, CA Aug 11, 2015 $61,224
Associate Specialist University of California at Santa Barbara Santa Barbara, CA Aug 01, 2015 $61,224
Associate Specialist University of California, San Francisco San Francisco, CA Apr 13, 2016 $60,924
Associate Specialist University of California, San Francisco San Francisco, CA Jan 07, 2016 $60,924
Associate Specialist University of California, Berkeley Berkeley, CA Jan 07, 2016 $60,924

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Top Skills for An Associate Specialist

CustomerServiceSkillsProcessingProceduresNewMerchandiseComplianceFinancialCreditCardTransactionsMedicareAdvantageSalesGoalsDataEntrySafetyProductKnowledgeSalesFloorLaboratoryWindowsPrivacyRulesPhoneCallsHealthInsurancePurchaseMarketplaceProjectManagement

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Top Associate Specialist Skills

  1. Customer Service Skills
  2. Processing Procedures
  3. New Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Qualified as PINK Associate through proven customer service skills, outgoing personality and ability to sell product.
  • Maintained a current understanding of the processing procedures to respond to numerous telephone inquiries.
  • Contacted customers to follow up on purchases, suggest new merchandise, and inform them about upcoming promotions and events.
  • Ensured compliance of requisitions with company policy, distributed requisitions to appropriate buyer and set up suppliers in Oracle 11i system.
  • Produced global financial analyses of competition.

Top Associate Specialist Employers

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