Associate specialist job description

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace. Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

Associate Leave Reps are responsible for understanding the FMLA and state regulations, processing of leaves, review of medical certifications, and ongoing relationship management with employees requesting leaves and their Employer contacts. The leave specialist must exercise a high level of independent judgment and critical thinking in decision making, and be fully versed on the FMLA, applicable state leave laws as well customer specific processing requirements. Partnering with other business areas (Benefits Center, Contact Center, etc.) is also important to the success of the leave management operation. This position remains under the supervision and guidance of a Trainer/Mentor.
Principal Duties and Responsibilities
Processing of new leaves and all daily follow-ups assigned Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State, and applicable Corporate protections Determine and generate appropriate communications to comply with FMLA regulations and customer procedures Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed Determine the appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.) Communicate medical or absence information with other internal units (STD, Intake) Management of a leave through duration, reporting status to Employer, employee and other internal units Respond to leave questions and issues from employees or Employer contacts May perform other duties as assigned

Job Specifications
Successful completion of the Leave Management training program, passing score on the final exam and quality audit and mentor sign-off.4-year degree or similar experience preferred Strong interpersonal skills and customer relationship skills Strong business communication skills (telephone, e-mail, written) Knowledge of Windows; general keyboard and computer skills (Word, Excel, Access) Decision making and analytical skills Attention to detail and organizational skills Understanding of STD processes and work flows and insurance industry preferred

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum

In accordance with Colorado's Equal Pay For Equal Work Act, if you are a resident of the state of Colorado and wish to review the salary information for a role posted in Colorado, please fill out the form below and our Unum HR representative will reply to your inquiry within three business days.

Colorado's Equal Pay For Equal Work Act

In accordance with New York City Human Rights Law, if you wish to review the salary information for a role posted in New York City, please fill out this form and our Unum HR representative will reply to your inquiry within three business days.

New York City Human Rights Law

• 1+ years Luxury industry experience required, including Retail
• Bachelor's degree preferred
• Graduate Gemology diploma and/or GIA coursework preferred
• Intermediate to advanced fashion and/or jewelry knowledge: brands/designers, trends, etc.
• Beginner technical expertise, including metals identification preferred
• The skills to work effectively independently and collaboratively in teams to meet shared goals and deadlines
• The ability to work in a fast-paced and high-volume production environment
• Excellent organizational, time management and attention to detail
• Basic computer and data entry skills
• Vision, depth of field perception, magnification, and color perception (Red,Green,Amber)
• Dexterity, repetitive physical motions, hand/wrist movements
• Ability to push/pull, bend, crouch, lifting (1-15lbs)
• Ability to move within and between warehouses

GHR6945 #LI-NC42 #LI-Onsite

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
+ Provide a great experience by engaging with guests utilizing your acquired skills and training.


+ Assist guests’ selection and recommendation of merchandise and services in accordance with their identified needs.


+ Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.


+ Process register transactions and create a great experience for each guest.


+ Generate future business through a deep understand of the guests and their pet/s and connection to our digital platforms.


+ Perform related duties in support of the Pet Care Center attaining its assigned sales goals.


+ Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.


+ Completes and applies training programs to maintain a high level of expertise of their role.


+ Adhere to established operational guidelines, policies, and procedures.


+ Promote a positive culture of teamwork, inclusion, and collaboration.


+ Complete other duties and special projects as assigned.


+ Evaluate guest inquiries and as needed refers to the Leader on Duty.


Other Essential Duties


+ UTILIZE SELLING BEHAVIORS. You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.


+ CONTRIBUTE TO A SAFE ENVIRONMENT . You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.


+ BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.


+ ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.


Basic Qualifications


Minimum of one year of sales experience is required for this position. Qualified applicants will possess a high level of knowledge of pet nutrition and an aptitude for sales techniques. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.


Certification


Completing and maintaining of the appropriate specialist level of the Petco Certification program is required in this role.


Preferred Qualifications


Prior pet nutrition experience and working with and/or caring for pets recommended.


Supervisory Responsibility


+ None


Work Environment


The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and Pet Care Center personnel. Follow all safety precautions and procedures. Must be available for shifts on evenings, weekends and some overnights and holidays.


Equal Opportunity Employer


Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.


Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.