Associate store manager job description

Flexible Schedules | Holiday Pay | Training | Sales Incentives | Career Paths | 401k1 | Benefits2 | PTO3

What does a normal day look like?

At ACE, you’ll MAKE IT EASY for our customers by providing the best customer service!

• Educate customers on products
• Listen to customer needs
• Maintain store security
• Provide card services
• Process MoneyGram transactions
• Complete Bill Pay transactions
• Cash checks

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time. The employee is also required to sit and walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk and hear. The employee must have appropriate vision to see up close and at a distance with ability to adjust vision and focus. The employee must occasionally lift and/or move up to 25 lbs.

The ability to work 10-12 hours in a confined work area is required.

EEO Statement

Populus Financial Group/ACE Cash Express is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.

1 All employees are eligible to participate in 401k

2 Full-time employees are eligible for benefits after 90 days of continuous employment, including medical, dental, vision, and short/long-term disability

3 Populus Financial Group/ACE Cash Express offers generous paid time off plans

Company DescriptionACE Cash Express, Inc. is a leading retailer of financial services, including short-term consumer loans; check cashing, digital bank accounts, prepaid debit cards, and bill payment services, and the largest owner and operator of check cashing stores in the United States and the second largest owner and operator of short-term consumer loan stores in the United States. ACE focuses on serving consumers, many of whom seek alternatives to traditional banking relationships in order to gain convenient and immediate access to financial services.

• $45,000 - $55,000

2020 On-site is the leader in mobile vision care. Since 2014, our Mobile Vision Clinics have provided eye care to over 75,000 patients at their workplaces, schools, and neighborhoods. In May 2020, we expanded our services to provide vital access to clinical trial assessments and tests, bringing uniquely equipped Mobile Clinics directly to participants. Our focus is "radical patient centricity," prioritizing the patient experience, minimizing time and distance barriers.

Fast forward, we are stronger than ever and growing rapidly. Joining our team now is a chance to be part of the future of eye care and clinical research, helping drive innovative solutions that are dramatically changing an industry.

The opportunity

Reporting to our VP of Clinic Operations, we are adding Associate Store Managers to our team. But, these aren't your typical retail environments. Working on our Mobile Vision Clinics (MVCs)- fully transformed we affectionately call "our buses", you will be a customer-focused, on-site associate. You will provide an exceptional experience for our patients - from the moment our patient comes on board, helping them navigate through the process. You will measure and advise patients on frames and lens choices, fostering an energetic and interactive dynamic.

Who you are

You are a morning person, willing to show up at different sites bright and ready to make things happen! You may be working in retail or hospitality, but either way, you are a customer-focused person who is hungry for that next step up to Associate Store Manager. More importantly, you want to be part of a company that is doing something meaningful; a place that is driven by its employee-created core values. You have that "spark" and you see the potential in stepping outside of your comfort zone and being part of building a business that is changing an industry.

What's in it for you

Sign on Bonus! Come and work with us and receive $1000*!

Immediate growth and exposure. This is a chance to take a leap into a whole new field and be trained on everything you need to know about reading lens prescriptions, fitting frames, and ensuring patients see what we can do for them. You will have the chance to learn as much as you can about an accelerating business, gaining exposure across multiple teams, and interacting with clients and patients. You will be part of a company where everyone is all in, everyone has a voice, and everyone is recognized for their contribution.

Impact. We are changing an industry by innovatively delivering access to eye care - bringing our Mobile Vision Clinics to places of work, schools and universities, apartment buildings, and other public spaces - without compromising on the quality of care. You will be part of bringing vision care and glasses to patients who may not otherwise make the time to access these vital services. It's a chance to provide a meaningful product that helps our patients see the world differently. We bring our patient-first mentality to everything we do, and we are proud of our ability to continuously innovate to better serve patients and clients who live and work in our neighborhoods - and beyond.

Our new Associate Store Manager will focus on:

• Wowing our patients. You will continually go above and beyond to ensure exceptional service to each and every person you interact with every day. You will perform testing to help patients prepare for their exam with the optometrist. You will maintain knowledge of the diverse line of eyewear based on price point and style. You will respond to inquiries in a timely manner.
• Interpret and respond. You will connect with patients to understand style preferences and assist them in the eyewear selection process. You will take accurate measurements to fit glasses.
• Administrate. You will coordinate the shipment of eyewear to our lens manufacturer. You will perform insurance verification and bill patients for services provided.

What you bring

• The entrepreneurial potential. You have a year of experience in a customer-facing position such as retail or hospitality, but you may be coming from another environment with the humility to learn. You are highly motivated, have a growth mindset, and you prioritize the customer (patient) experience. You are comfortable learning new technology and systems.
• The initiative. You are a collaborative team player, and whatever it takes, you are willing to put in the effort. A problem solver, you approach traffic, equipment issues, poor weather, or a lack of patients with positivity and practicality.
• The interpersonal skills. You are a friendly, outgoing, and effective communicator, and you can gain the trust of coworkers and patients alike. You can successfully pass a pre-employment background check.
• The flexibility. You are willing and able to travel up to an hour (occasionally a little further) outside Everett. You can work Saturdays or into the early evening as needed.

*Some conditions apply.

Why is 2020 On-site such a great place to work?

Ivan, the Senior Director of Service Delivery explains why 2020 On-site is unique and how you will make a difference.

At 2020 On-site, we see differently. And if you do too, we should chat.

We're an open and inclusive team where each member brings a depth of experience and energy to what we do. We love to 'geek out on problem solving, whether that's unlocking a new sales approach, discovering a new eyewear brand, or building charitable programs that help kids in need see better. We enthusiastically share our new quarantine skills (home-made sourdough, anyone?), host game nights on Zoom, and have friendly debates about our favorite sports teams, and the best places to get takeout.

At 2020 On-site, everything we do is guided by our values: We see you. We say "yes, and...". We own it. We go the extra mile. (And we love puns!)

It goes without saying, one of the perks we offer is free vision care and glasses. In addition, we pride ourselves on a competitive salary, medical, dental, and life insurance, and a 401K.

At 2020 On-site, we also see candidates differently. If you feel you meet most of the qualifications we are looking for and share our vision and values, we encourage you to apply. We promise to consider your application fully.

We strive to build a team that reflects the diversity of the communities where we live, work, and take our services to.

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A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250 annually in tuition reimbursement.

Paid training and all the tools and resources you'll need to be successful.

View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.

• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.

• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.

• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.

• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.

• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.

• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.

• Valid state-issued driver's license required.

• 1+ year of supervisory/leadership/key holder experience.

• 3-5 years of experience in retail or service center environments; automotive experience preferred.

• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

• Comfort working outside in a variety of weather conditions.

• Present a professional appearance and wear personal protective equipment.

• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

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