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Associate/team lead skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Travis Kurowski Ph.D.

Below we've compiled a list of the most critical associate/team lead skills. We ranked the top skills for associate/team leads based on the percentage of resumes they appeared on. For example, 18.0% of associate/team lead resumes contained excellent interpersonal as a skill. Continue reading to find out what skills an associate/team lead needs to be successful in the workplace.

15 associate/team lead skills for your resume and career

1. Excellent Interpersonal

Here's how associate/team leads use excellent interpersonal:

Displayed excellent interpersonal skills in fast-paced, high-pressure environment.
Possess excellent interpersonal, analytical, and organizational skills.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how associate/team leads use product knowledge:

Designed/Launched/Led training focused on job performance, operations, merchandising, product knowledge, processing, and technology evolution.
Demonstrated advanced product knowledge and maintained awareness of new products.

3. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how associate/team leads use quality standards:

Achieved project goals/objectives, implementing new initiatives and maintaining high quality standards and meeting/ exceeding SLA expectations.
Position demanded ability to maintain production levels, quality standards and individual and team inspired goals.

4. Leadership

Here's how associate/team leads use leadership:

Conducted briefings and gave presentations on Electronic Warfare to company leadership and our Government customers.
Handled inbound/outbound escalated customer complaints, including executive escalations from various levels of leadership.

5. Math

Here's how associate/team leads use math:

Utilized Microsoft Excel to break down all outbound activity with transactions to provide accurate sales math.
Developed innovative and engaging programs and services in Math, Science, Technology, and Humanities.

6. Customer Satisfaction

Here's how associate/team leads use customer satisfaction:

Verified contents of shipment against original order and invoice reducing shortages, ensuring accuracy, speed and meeting customer satisfaction.
Negotiate bill adjustments and make decisions of sustaining charges that will ultimately result in retaining customer satisfaction.

7. Regulatory Compliance

Here's how associate/team leads use regulatory compliance:

Performed trial master file quality assurance checks to ensure regulatory compliance.
Develop ad hoc management reports, ensure regulatory compliance and monitor adherence to policies and procedures.

8. Food Safety

Here's how associate/team leads use food safety:

Maintained corporate sanitation and food safety standards.
Monitor the food safety requirements of the company and Hazard Analysis Critical Control Point (HACCP).

9. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how associate/team leads use credit card:

Processed incoming calls and was responsible for selling balance transfers and direct deposit options to our credit card customers.
Approach potential new clients to apply for the 1-2-3 Rewards Visa card, the official credit card of Kroger.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associate/team leads use customer service:

Promoted to team leader with additional responsibilities in subscription sales, education class coordination, and resolving escalated customer service issues.
Provided exceptional customer service through in-depth knowledge of produce, nutritional information, seasonality, and food preparation techniques.

11. Ladders

Here's how associate/team leads use ladders:

Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Pick and fill orders in a timely and accurate manner, using hand truck and ladders when necessary.

12. Develop Team

Here's how associate/team leads use develop team:

Lead and further develop team members.
Interview, train and develop Team Members in a manner which builds and sustains a high performing team.

13. WFM

Here's how associate/team leads use wfm:

Developed and maintained creative store layout and product merchandising to support the regional and national WFM vision.
Worked with WFM (Work Force Management) On Adherence/Scheduling for agents.

14. Retail Execution

Here's how associate/team leads use retail execution:

Reported directly to Team Leader to set and achieve the highest standard in industry retail execution.
Set clear expectations to achieve and fulfill high standards of retail execution.

15. Patients

Here's how associate/team leads use patients:

Assisted patients and medical providers with questions regarding insurance benefits and coverage eligibility.
Educated patients about self-management of acute illnesses.

What skills help Associate/Team Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for an associate/team lead stand out to employers?

Travis Kurowski Ph.D.

Assistant Professor of Creative Writing, Writing Program Lead, York College of Pennsylvania

Honestly, good writing skills are always in high demand. You'll see this in almost every field because at every level of business-from information management to internal communication to engaging customers, clients, and partners-clear, effective communication is critical. Other writing graduate skills that stand out to employers are project management skills, editing; quantitative and qualitative research; and practical design. It's not a technical skill, perhaps, but I can't help note that high up on the lists for almost all employers is creativity, a skill interlaced through many courses in quality writing programs.

Do you want to know more?

List of associate/team lead skills to add to your resume

The most important skills for an associate/team lead resume and required skills for an associate/team lead to have include:

Excellent Interpersonal
Product Knowledge
Quality Standards
Leadership
Math
Customer Satisfaction
Regulatory Compliance
Food Safety
Credit Card
Customer Service
Ladders
Develop Team
WFM
Retail Execution
Patients
Inventory Management

Excellent Organizational
Sales Floor
Lean Six Sigma
Box Cutters
Cash Management
Labor Targets
Sales Associates
Inventory Control
Process Improvement
Loss Prevention
RF
POS
SLA
Customer Complaints
QA
ATL

Pallet Jack
SQL
Corrective Action
Customer Inquiries
Gross Profit
TM
Customer Orders
Direct Reports
Bank Deposits
Bank Secrecy Act
Member Development
PowerPoint
Product Handling
Performance Reviews

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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