What does an associate/team lead do?

A floor supervisor is personnel hired by the hospitality and retail establishments who provide a quality experience to guests by inspecting the guest area's cleanliness. To maintain freshness, a floor supervisor collaborates with a manager to deploy custodial staff and train new employees. A floor supervisor must be knowledgeable in booking and checking-in guests and resolve complaints using his/her conflict resolution skills. Also, a floor supervisor should have an associate's degree in hospitality management.

These skill sets are where the common ground ends though. The responsibilities of an associate/team lead are more likely to require skills like "basic math," "quality standards," "math," and "regulatory compliance." On the other hand, a job as a floor supervisor requires skills like "keep management," "store management," "develop proficiency," and "store operations." As you can see, what employees do in each career varies considerably.

Shift supervisors are responsible for the employees assigned to the shift that they are handling. Shift supervisors ensure that the employees who were expected to report to work at the specific shift came in. They also ensure that the employees are doing their jobs while at work. Shift supervisors are expected to ensure that employees are really working during working hours and properly delegate work. Shift supervisors ensure that the employees are productive and efficient in their jobs. They are expected to provide coaching and guidance so that the employees will be able to reach the goals assigned to the work team.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that associate/team lead responsibilities requires skills like "excellent interpersonal," "regulatory compliance," "credit card," and "ladders." But a shift supervisor might use other skills in their typical duties, such as, "cash handling," "store operations," "store management," and "food products."

A cashier supervisor is responsible for monitoring the performance of the cash register staff, ensuring the accuracy of sales and balance sheets, and manage payment discrepancies. Cashier supervisors also monitor stock inventory, organize shelves based on client and market demands to increase sales, help on developing promotional strategies and discount offers, process product replacements, and issue refunds as needed. A cashier supervisor must have excellent communication skills, especially on responding to customers' inquiries and concerns, and resolve escalated complaints timely and efficiently.

The required skills of the two careers differ considerably. For example, associate/team leads are more likely to have skills like "excellent interpersonal," "basic math," "quality standards," and "math." But a cashier supervisor is more likely to have skills like "front end," "service desk," "customer returns," and "payroll."

Store or retail supervisors are management professionals who are responsible for managing a team of staff members to ensure the smooth operation of a retail store. These supervisors are required to arrive early at the store so that they can open the store and disable the alarm system as well as prepare the cash registers. They must maintain inventory level and order new products when necessary while keeping records of every product available in their backroom. Store supervisors must also act as a customer service agent to help customers enjoy their experience in the store.

Even though a few skill sets overlap between associate/team leads and stores supervisors, there are some differences that are important to note. For one, an associate/team lead might have more use for skills like "quality standards," "leadership," "math," and "regulatory compliance." Meanwhile, some responsibilities of stores supervisors require skills like "store management," "cash handling," "store operations," and "payroll. "