GC Retail Customer Service Associate Store 126
Cerritos, CA job
Pay Rate:
$16.75/hr - $29.60/hr
depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
KEY RESPONSIBILITIES
The Customer Service Associate plays a vital role in preventing theft and ensuring customers have a positive shopping experience. The Customer Service Associate is the first and last point of contact for the customer and combines exceptional service with theft prevention and store safety responsibilities.
Customer Engagement
Warmly greet customers as they enter the store and offer assistance as needed.
Answer customer inquiries and direct them to appropriate departments or members of the staff.
Ensure customers feel welcome and valued throughout their shopping experience.
Communicate with customers leaving empty handed to obtain feedback or further assist with their needs.
Operations Support:
Collaborate and communicate with other team members to ensure smooth store operations.
Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for.
Verify the accuracy of receipts against purchased items and address any discrepancies professionally.
Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match.
Check employee coats and bags as Associates exit the store
Support store team with operational tasks as assigned.
Floor Supervision and Store Safety:
Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers
Identify and address any safety hazards or issues promptly with management.
Implement and follow store policies and procedures related to safety and loss prevention.
Report any suspicious activities or security concerns to management.
Manager, Organizational Development
Westlake Village, CA job
As Manager, Organizational Development, you will play a critical role in building a culture of continuous learning, growth, engagement, and organizational effectiveness across the enterprise. This role delivers both learning and organizational development expertise to drive impactful change and build capability across our diverse family of brands.
Reporting to the Director of Organizational Development, you will lead strategic projects and talent development initiatives that shape culture, enhance engagement, and align our workforce with evolving business needs. You will also manage key systems and tools-like our Learning Management System (LMS)-to ensure scalable, consistent learning experiences across the enterprise.
Responsibilities will include, but will not be limited to the following:
Deliver OD expertise to a variety of cross-functional and enterprise-level projects in partnership with senior leaders, including organization assessment, design, change and transition management, and culture transformation across the Guitar Center Company's diverse brands.
Design and implement enterprise-wide learning strategies, programs, and resources that support employee development at all levels-from onboarding to advanced leadership growth.
Lead the management and optimization of the Learning Management System (LMS) to enable scalable, relevant, and user-friendly learning experiences.
Partner with the Director of OD to support the performance management process enterprise-wide, including streamlining workflows, revising tools and forms, enhancing reporting and communications, identifying best practices, building supporting resources, and promoting a culture of high performance.
Drive employee engagement strategies, including managing enterprise-wide engagement surveys, analyzing results, developing insights, and guiding leaders through action planning to improve team experience and performance.
Build trusted relationships and collaborate with teams in both in-person and virtual environments; partner closely with HR Business Partners and OD leaders to share expertise, transfer knowledge, and support sustainable development.
Conduct learning and organizational needs assessments to identify gaps and develop targeted, measurable interventions.
Facilitate engaging development sessions, workshops, and team effectiveness initiatives-both live and virtual.
Develop and maintain career development frameworks that guide internal mobility and upskilling.
Lead and develop direct report while also supporting support the ongoing development of the OD team through coaching, project leadership, and influence without direct managerial responsibility.
Handle sensitive and confidential information with a high degree of professionalism and integrity.
Prioritize efforts and allocate resources effectively to ensure speed and consistency in delivering value across a dynamic and growing business landscape.
Additional duties as required.
GC Retail Operations Associate Store 120
Los Angeles, CA job
Pay Rate:
$16.75/hr - $30.41/hr
depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Operations Associate, you will be responsible shipping and receiving stock/shipments, administer daily tasks, and ensure product is merchandised for the customer to have a great experience in our stores.
A few special characteristics that make our Operations Associates successful:
Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
As our Operations Associate, you will:
Tasks related to inventory control
Shipping and receiving of gear and other items
Cycle Counting of Inventory (preparation and execution)
Stocking and merchandising to a planogram
Printing and placing of signage and price signs (POP)
Cash Handling
Shrink awareness and control
Additional duties as assigned
Multimedia Video Producer (Digital)
Westlake Village, CA job
PURPOSE OF THE JOB
The Multimedia Video Producer (Digital + Motion Focus) is responsible for creating high-impact short-form video content that drives Guitar Center's digital marketing and brand storytelling. This role blends hands-on production with expert-level motion design and fast-paced editing, producing content optimized for organic social, paid social, and digital campaigns.
From shooting and lighting to editing and animation, the Multimedia Video Producer delivers compelling, on-brand visuals that connect with musicians and audiences across platforms.
RESPONSIBILITIES/DUTIES
Plan, shoot, and produce video content for social, product, and performance-based campaigns.
Operate cameras, lighting, and audio equipment for both studio and on-location shoots.
Edit short-form and social-first videos in Adobe Premiere Pro with speed and precision.
Create motion graphics, animated text, and lightweight animation in After Effects.
Integrate sound design, music, and voiceovers to enhance storytelling impact.
Perform color correction and grading in DaVinci Resolve for consistent visual quality.
Optimize and version content for multiple platforms and aspect ratios (TikTok, Reels, YouTube Shorts, Meta, etc.).
Collaborate with social, marketing, and creative teams to produce thumb-stopping digital content.
Translate creative briefs into engaging visual stories that align with Guitar Center's brand.
Stay current on video trends, animation techniques, and social storytelling styles.
Maintain organized media, project files, and efficient production workflows.
Manage multiple projects simultaneously, meeting tight deadlines in a fast-paced environment.
PIM Coordinator
Westlake Village, CA job
PURPOSE OF THE JOB
The PIM Coordinator is an entry-level position at Guitar Center primarily responsible for entry and maintenance of item data in our enterprise Product Information Management (PIM) system and the subsequent validation of item data in our Enterprise Resource Planning (ERP) systems. When entering item data into the PIM system, the PIM Coordinator is responsible for reviewing the completeness of item information required to update existing item records and to create new products. Tasks involve extensive use of email, direct messages, and spreadsheets for managing and maintaining item data, evaluating data integrity on data governance reports, and identifying and resolving system issues and errors caused by incomplete or invalid item data.
RESPONSIBILITIES/DUTIES
Enters product and SKU data into the PIM system through manual data entry or by importing data on spreadsheets while ensuring data quality and completeness.
Researches and resolves update failures or system errors generated during the entry process.
Helps troubleshoot, identify and fix system issues caused by incorrect or incomplete data.
Assists category management, inventory and other enterprise teams with data integrity and governance, utilizing SOP guides and exception reports to facilitate and ensure data quality.
Responds to all PIM-related inter-departmental correspondence with a sense of urgency.
Processes all tickets and requests that meet PIM guidelines.
Meets or exceeds service level goals to complete tickets and process requests on-time.
Covers tasks normally assigned to other PIM Coordinators when they are out of office.
Handles additional duties as assigned.
Music Teacher Store 2603
San Dimas, CA job
At Music & Arts, we provide the tools and support for you to focus on what matters most: teaching and inspiring students. With robust benefits, a commitment to innovation, and opportunities to grow your career, you'll find a rewarding and impactful role here. We are looking for educators who are not only skilled musicians but also dedicated to empowering learners.
We believe that private lessons are the building blocks to a lifelong relationship with music. Our strong commitment to music education is fundamental to our business, and we work hard to find instructors who are experts in their instrument. We take care of all the administrative work so you can do what you do best: inspire learning and creating the next generation of musicians!
What You'll Do:
As a Music Teacher, you will create an engaging, supportive, and safe learning environment where students thrive. You will:
Teach music lessons to students of varying ages and skill levels.
Build positive relationships with students and parents through regular communication, goal-setting, and progress updates.
Partner with store teams to schedule lessons and encourage student retention.
Share your musical expertise to inspire students and foster their growth.
Guitar Technician (Luthier) Store 120
Los Angeles, CA job
Pay Rate: $16.50/hr - $29.85/hr plus commission depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Repair Technician, you will:
Interact with customers, ensuring a positive customer experience
Service customer-owned instruments with a high level of craftsmanship
Maintain store owned gear, as requested
Complete warranty repair work
Additional duties as assigned
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Manager, Sourcing
Westlake Village, CA job
The Manager, Sourcing will support the Director of Sourcing and Supply Chain in executing sourcing strategies across assigned product categories to drive cost efficiency, quality, and supplier performance. This role plays a key part in enabling profitability, innovation, and supply chain agility by managing supplier relationships, executing sourcing initiatives, and ensuring alignment with the company's strategic goals. The Manager will collaborate cross-functionally with Merchandising, Product Development, Quality, and Supply Chain teams to ensure smooth execution and value delivery.
Responsibilities will include, but will not be limited to the following:
Sourcing Strategy Execution: Implement sourcing strategies that support category growth, cost optimization, and supply chain resilience under the guidance of the Director.
Supplier Management: Manage day-to-day supplier relationships, evaluate vendor performance, and support negotiations to achieve favorable cost, quality, and delivery outcomes. Influence without direct authority, drive supplier collaboration across geographies and cultures.
Cost Management: Identify and implement opportunities for cost savings through value engineering, supplier consolidation, and competitive bidding, maintaining product quality and service levels.
Global Sourcing Support: Assist in optimizing the global sourcing footprint, monitoring geopolitical and tariff impacts, and recommending sourcing shifts as needed.
Cross-Functional Collaboration: Partner with Product Development, Merchandising, and Quality to ensure sourcing activities align with business needs, product timelines, and quality standards.
Vendor Compliance: Ensure suppliers adhere to ethical sourcing, regulatory, and quality standards. Support factory audits and sustainability initiatives.
Risk Mitigation: Monitor supply chain risks and contribute to contingency planning through supplier diversification and proactive communication.
Performance Tracking: Manage key performance indicators (KPIs) related to supplier performance, cost savings, and delivery. Provide regular updates and insights to leadership.
Product Development Support: Work closely with Product Development and Design teams to identify new materials, technologies, and manufacturing capabilities that enhance product innovation. Assist with change management (ECN)
Team & Process Leadership: Support continuous improvement of sourcing processes, systems and analytics (including digital sourcing platform adoption, advanced spend analytics, supplier performance dashboards)ā.. Facilitate and support digitalization of supply chain and drive digital sourcing tools adoption
Internal Partner Engagement: Provide analytical and market insights to internal stakeholders, contributing to informed sourcing and business decisions.
Merchandise Planner, Nylon/Folk
Westlake Village, CA job
The Merchandise Planner leads the financial and inventory strategy for a category or set of subcategories, in collaboration with the category managers, across all channels and brands. The Planner ensures that item level forecasts and supply strategies drive sales, margin and turn to meet financial goals. The Planner manages an inventory analyst and builds entry level talent to become future leaders. They will be a student of their business looking to maximize opportunities, manage product life cycle in conjunction with merchants to avoid aging and liable product. They will ensure best in class in-stocks online and in store and will perform regular SKU rationalization. They will monitor order flow to stay on time and on budget. They will be critical to the Open to Buy process.
Responsibilities will include, but will not be limited to the following:
Reviews item level forecasts and order proposals to drive sales and GMROI
Control purchase order activity to maximize sales and stay on budget
Collaborate with merchants to drive key market share events and promotions across channels with accurate sales and supply forecasts.
Provides roll up of forecasts and purchases to contribute to in season planning process and the open to buy.
Creates Omni channel strategy to drive sales, margin and turn for a complex retailer with stores, multiple websites and call centers for subcategories and key items.
Maintains the planning system with accurate parameters to improve forecast accuracy, receipt flow and performance of algorithms.
Manages and develops Inventory Analyst to resolve purchase order dates, shortages, overages and problem shipment resolution and e-commerce backorders. Prepares them for future career at GC.
Supports Director of planning in building assortment parameters for a subcategory to balance customer needs by segment, price point and ensuring powerful presentations.
Additional duties as assigned.
GC Retail Sr. Sales Associate Store 123
Oxnard, CA job
Join the Band: Retail Sr. Sales Rockstar Wanted!
Are you a passionate musician with a talent for sales and leadership? We're on the lookout for a new member to join our team of dynamic Sr. Sales Associates!
Who We Are: At Guitar Center, we're not just selling instruments; we're creating experiences. We believe in the power of friendly faces, awesome tunes, and a store that's as vibrant as the music we all love. If you're passionate about music and love helping people.
Pay Rate:
$19.26/hr - $29.14/hr plus commission depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
What We Need:
Friendly Vibes: Your smile is your signature, and you make every customer feel like they've just joined the coolest band in town.
Music Junkie: You live, breathe and dream music. Whether you're jamming on your guitar or singing in the shower your passion is contagious.
Player's Spirit: You've got a competitive edge, a goal-driven mindset, and you're ready to hit the sales targets like a Rockstar and help your team do the same.
Problem Solver: When there's a musical mystery, you're the detective! Your ability to solve problems leaves customers and your team singing your praises.
Team Player: You know the best performance happens when the whole band is in sync, and you know how to drive that synergy! Collaboration is your middle name.
Leadership Spirit: You set the tempo and ensure that every member of the crew is in tune with the collective vision.
Your Jam as a Sr. Sales Associate:
Customer Engagement: Create a welcoming environment where customers feel inspired to explore their musical passions. Help customers find the perfect gear to bring their sound to life.
Sales and Revenue Generation: Achieve and exceed sales targets with flair! Upsell and cross-sell like a pro by connecting customers with the perfect instruments and accessories to complete their musical setup.
Product Knowledge: Maintain expert-level knowledge of our gear, from the latest guitars to cutting-edge recording equipment, and help enhance the knowledge of others.
Customer Relationship Building: Grow your fanbase! Maintain strong relationships and help fellow Associates foster them. Help your team be the go-to in the local music community.
Merchandising and Store Maintenance: Keep the store looking as cool as your favorite album cover. Organize displays, restock shelves, and maintain that music store vibe.
Store Support and Operations: Practice your leadership abilities by guiding and mentoring your fellow team members, supporting them through customer interactions and operational tasks. As a keyholding member of the store, you will be looked on for opening and closing the store as needed.
Sr. Visual Designer
Westlake Village, CA job
PURPOSE OF THE JOB
The purpose of this job is to design and produce digital-first creative assets that support Guitar Center's performance marketing initiatives. The Senior Visual Designer will focus on creating ads, landing pages, web graphics, and emails optimized for measurable results. By combining design expertise with performance insights, this role ensures that creative assets drive engagement and conversions while maintaining brand standards.
RESPONSIBILITIES/DUTIES
Develop/create production ready marketing assets for digital delivery mediums.
Collaborate with the digital marketing team to incorporate performance data (CTR, ROAS, engagement, conversions) into creative iterations.
Research, develop, concept, and present multi-concept campaign components to align with customer behavior and platform best practices.
Actively participate in team meetings for campaign concept brainstorming and development. Partner with team members as needed to develop and produce visual communication materials that support the brand strategy.
Partner with copywriters, performance marketers, and developers to deliver high-quality creative on time and within budget.
Support A/B testing initiatives by developing creative variations and incorporating learnings into future work.
Maintain awareness of digital advertising trends, platform innovations, and emerging design practices.
Support motion and interactive asset creation when needed.
Additional duties and campaign support as assigned.
Brand Manager - Private Brands
Westlake Village, CA job
The Manager, Brand supports the Director of Brand in driving the growth, health, and performance of the company's brand portfolio. This role is responsible for executing brand strategies, managing category performance, and ensuring consistent brand positioning across products and channels. The Manager will work cross-functionally with Merchandising, Marketing, Finance, and Planning to execute go-to-market initiatives, monitor business results, and contribute to the brand's long-term success.
This position is ideal for a collaborative, data-driven brand professional who combines strategic thinking with hands-on execution to bring brand strategies to life.
Key Responsibilities
Brand Strategy Execution: Implement brand strategies and category plans developed in partnership with the Director, ensuring alignment with company goals and market opportunities. Help to define and manage brand architecture and equity: measure brand health (awareness, preference, NPS) and recommend interventions to strengthen brand value.
Drive social media channels and efforts to tell the stories of our brands and products in a compelling way.
Portfolio & Product Management: Manage the product lifecycle within assigned categories - tracking performance, identifying optimization opportunities, and recommending product introductions, refreshes, or retirements based on data insights.
Pricing & Positioning Support: Collaborate with Merchandising and Finance to support pricing strategies and value propositions that enhance competitiveness and profitability.
Go-to-Market (GTM) Planning: Coordinate go-to-market activities for product launches and seasonal initiatives, ensuring consistent execution across Marketing, Merchandising, and Supply Chain teams. Manage brand experience across channels (digital, social, retail, direct-to-consumer), ensuring coherence and compelling consumer engagement in each channel.
Brand Storytelling: Partner with Marketing to ensure brand messaging, visuals, and campaigns reflect brand positioning and resonate with target audiences.
Business Analysis: Monitor brand and product performance metrics (sales, margin, velocity, etc.), and provide actionable insights to guide strategic decisions.
Consumer & Market Insight: Track market trends, consumer behavior, and competitive activity to inform brand and product recommendations.
Cross-Functional Collaboration: Partner with key stakeholders across Sourcing, Planning, and Creative to ensure cohesive execution of brand objectives and initiatives.
Support regional/local brand execution in retail stores where applicable and engage with store leadership and high-performers to build and maintain brand presence and awareness
Build and engage brand communities and customer advocacy programs (influencers, ambassadors, loyalty) to deepen brand-consumer connection
Operational Excellence: Support process improvement across brand planning, reporting, and communication workflows to enhance efficiency and visibility.
Team Partnership: Provide mentorship and support to coordinators or analysts on the brand team, fostering a culture of curiosity, collaboration, and accountability.
Brand Stewardship: Act as a brand ambassador internally and externally, ensuring all touchpoints uphold brand integrity and voice. Strong storytelling ability and experience in partnering with Marketing teams to translate brand strategy into compelling consumer narratives across platforms and touchpoint
District Manager - New England
Westlake Village, CA job
This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors.
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
The District Manager is responsible for the overall retail operations within an assigned territory or district, providing leadership and vision to ensure all aspects of the retail business are performed as expected and an incredible experience is created for all associates and customers. We are looking for a strategic business leader with a demonstrated track record of success in retail operations and field leadership.
RESPONSIBILITIES/DUTIES
* Achieving EBITDA and revenue targets for the district, inclusive of merchandise retail, lessons, repairs, and rental areas
* Manage and execute labor initiatives within budget
* Ensure merchandising initiatives are executed within program designs including (but not limited to):
* GOLD Standard
* GOLD Card
* EHOTH
* Planograms
* Track customer service (OSAT) responses and look for opportunities to improve
* Work with national Services teams to ensure areas are achieving targeted goals
* Hire, develop, and train store managers and store manager candidates. As well, provide guidance and input on all other positions within retail operations that supports the Guitar Center Employer of Choice initiative
* P&L management/accountability for a given district
* Resolve any conflicts within the district
* Additional duties as assigned.
Successful candidates will have the following mix of required and desired experience:
* Bachelor's Degree (or 4 years of equivalent work experience)
* Valid state driver's license and automotive insurance
* 6 years of relevant work experience (in addition to degree or years of previous experience) operating in a complex, fast-paced work environment
* 5 years of experience leading teams within a retail store
* Intermediate knowledge of retail/music instrument industry operations is preferred
* Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
* Advanced understanding of Guitar Center retail systems and processes is preferred
About Guitar Center
Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
Why join us?
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to ***************************.
GC Retail Drum and Percussion Specialist Store 120
Los Angeles, CA job
Pay Rate:
$19.26/hr - $29.14/hr commission depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
KEY RESPONSIBILITIES
As a Drum and Percussion Specialist, you will be the face of Guitar Center's Drum Shop, responsible for providing exceptional customer service and driving Drum and Percussion sales. Your duties will include greeting customers, understanding their needs, recommending the right products, and overcoming objections to close sales.
Job Responsibilities:
Customer Engagement and Sales:
Greet and assist customers in the Drum Department, providing excellent service throughout their shopping experience.
Understand customers' musical needs and guide them to suitable Drum and Percussion products.
Actively promote and sell drum gear, ensuring sales goals are met or exceeded.
Product Knowledge
Develop and maintain a comprehensive understanding of the Drum and Percussion inventory selection to confidently recommend solutions and options to customers and staying informed about new products and trends.
Articulate the unique features and benefits of percussion instruments to customers, showcasing their value.
Merchandising and Operations
Ensure the Drum Department is clean, organized, and merchandised according to company standards and planograms.
Maintain accurate pricing and update displays to enhance the overall shopping experience.
Execute daily operational tasks to ensure the Drum Department is well-maintained and ready for business.
Monitor inventory levels, restock displays, and maintain a visually appealing and organized department.
Continuous Learning
Participate in onboarding, certification, and ongoing education programs provided by the company.
Attend and actively engage in vendor-provided training sessions to stay updated on industry developments.
Community Outreach and Vendor Relationships
Foster relationships within the local drumming community.
Actively participate in external promotions to increase awareness of the store's drum business.
Establish and maintain positive relationships with drum gear vendors.
Attend vendor-related events and trainings, including potential travel, to stay connected with industry updates.
Retail Talent Acquisition Manager (Remote to NY, MA)
Westlake Village, CA job
As a Regional Talent Acquisition Manager for Retail, you will be responsible for attracting, sourcing, recruiting, and hiring top talent for our retail locations. You will collaborate closely with Regional, District, and Store Leadership and stakeholders to understand staffing needs, develop effective recruitment strategies, and ensure a seamless hiring process. This role requires a deep understanding of the retail industry, exceptional communication skills, and the ability to build strong relationships with candidates and internal teams.
You will be a culture champion in our Stores through hiring exceptional candidates that meet and/or exceed the cultural standards of our Stores and enterprise overall. You will also play a part in supporting Human Resources and Organizational Development with onboarding, engagement, and retention of Associates through talent management, training, and professional development programs.
Responsibilities will include, but will not be limited to the following:
Talent Acquisition Strategy Development:
Think globally, act locally. Develop and implement recruitment strategies tailored to the specific needs of Retail Stores, considering factors such as community, location, seasonality, and business objectives.
Get excited to know your business inside-out. This gives you the edge in connecting with top talent who will drive the company strategy and goals.
Recruitment Marketing, Sourcing, and Attraction:
Utilize various channels including job boards, paid media, social media, in-market networking, and employee referrals to attract a diverse pool of qualified candidates.
Partner with Director, Talent Acquisition to develop recruitment marketing strategies to ensure we connect with the right talent at the right time.
Talent Community:
Lead partnerships in the local community and colleges to build great relationships with talent ensuring we build our network and pipeline of top talent across all Stores functions.
Help plan and support culture-related events that drive retention while also using external-facing culture events as a recruiting tool.
Candidate Screening and Assessment:
Review resumes, conduct interviews, and coordinate interviews with Retail Leadership to evaluate candidates' qualifications, skills, and fit with company culture.
Collaboration with Hiring Managers:
Be the consultative TA leader with hiring managers, HR, and OD to understand staffing needs, define job requirements, and hire to our success profile. Provide guidance and support throughout the selection process.
Candidate Experience:
Ensure a positive and impactful candidate experience at every stage of the recruitment process, from initial contact to onboarding.
Act as a brand ambassador, promoting our company culture and values to prospective candidates.
Offer Management and Onboarding:
In partnership with Retail Leadership, extend offers to successful candidates, negotiate terms as necessary.
Develop and facilitate the onboarding process in collaboration with Retail Leadership, HR, OD, and other relevant departments.
Data Analysis and Reporting:
Track recruitment metrics and analyze data to measure the effectiveness of TA efforts.
Identify areas for improvement and implement solutions to enhance recruiting outcomes.
Compliance and Best Practices:
Stay informed about relevant employment laws and regulations, ensuring compliance with legal requirements throughout the recruitment process.
Stay updated on industry trends and best practices in Talent Acquisition.
GC Pro Logistics Coordinator (Dallas, TX & Hollywood, CA locations)
Los Angeles, CA job
We are focused on bringing the power of technology to customize solutions in sound and sight to creating new experiences in the fields of personalized studios, concert venues, educational institutions public and private, and houses of worship, we design and install custom audiovisual systems that exceed expectations.
Are you a high-performing AV Sales Professional looking to embark on a journey to propel your career to the next level?
If so, then consider joining the GC Pro sales team who sell business-to-business audio visual solutions to a broad scope of customers.
Position Summary: GC Pro Logistic Coordinator
In this role, you will coordinate the operational and sales process for the GC Professional division, facilitating the order entry through delivery of goods and services to clients for their assigned GC Pro Account Managers to achieve operational and sales goals.
Responsibilities will include, but will not be limited to the following:
Provide day-to-day support to Account Managers with regard to product, support materials, and special orders.
Offer guidance on process and protocol regarding proper order management
Answer incoming sales calls and routing to them to the appropriate GC Pro staff with detailed information.
Track PO numbers and shipping information, confirming all aspects of the order are entered and processed correctly.
Locate in-store stock and create layaways.
File and organize of client and vendor purchase orders.
Coordinate all aspects of a GC Pro order from the time an Account Manager conforms a quote to the delivery of all goods and services to the client
Communicate professionally in person and on the telephone with customers, retail store personnel, GC Pro team, and corporate personnel.
Participate in special projects and perform other duties as assigned.
About the Guitar Center Company
The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.
E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.
Music Teacher Store 110
Los Angeles, CA job
Pay Rate:
$16.50/hr - $19.90/hr Non-Teaching Rate and up to $29.70/hr Total Teaching Rate depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
With over 300 stores across the nation, Guitar Center embodies the world of creativity and music by encouraging our customers and employees to find their own unique sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
Why Guitar Center?
You should love where you work. That means competitive pay, health coverage, and a 401(k). It means a culture of inclusivity and belonging. But there's moreā¦
If you booked that big tour, we've got you covered - take advantage of our Gig Leave program. And let's not forget the discounts you will receive anytime you purchase gear as an associate.
We'll put money toward your continued education and ensure you have mental health access and support.
You'll enjoy a few perks. Including free gifts and travel discounts.
We believe that our benefits should be inclusive. You will have access to fertility support and specific offerings for our Trans community.
As a Music Teacher, you will be responsible for teaching music lessons to students according to the Guitar Center Lessons curriculum. You will work to increase student count ensuring each student continues to grow, develop, and enjoys playing music all while nurturing our culture of integrity, inclusion, musical passion, and respect.
If you... embody a Customer First mindset and want to provide an excellent Customer experience, this is the place for you!
Interested in teaching music?
If you do not meet every requirement listed in this job description and are still interested, please apply anyway! We are focused on building a diverse, inclusive, and equitable workforce and we'd like to speak to you!
As a Music Teacher, you will impact:
Store Culture & Excellence:
Partner with store Lessons Lead to schedule and retain student headcount based off the needs of the community
Teach students utilizing the Guitar Center Lessons Curriculum
Assist with Customer service as needed, helping to build and maintain long term students by creating a great experience
Additional duties as assigned
Student & Parent Partnership:
Partner with all students and families through frequent communication, building trusting relationships, and embracing the knowledge parents have as their child's Music Teacher
Communicate with students and/or parents of students on progress of each student
Share students and/or parents' goals and progress frequently
Merchandising Analyst, eCommerce
Westlake Village, CA job
Merchandising Analyst, eCommerce
The Site Merchandising Analyst is responsible for managing and executing GC.com's merchandising strategies and delivering in-depth analysis of product assortment performance to drive channel sales goals. This role plays a critical part in ensuring seamless website navigation, product hierarchy, and product findability while supporting overall business objectives with precision and strong execution.
Key Responsibilities
Manage and execute daily website operations in close collaboration with Enterprise Merchandising, Inventory Management, Platform Operations, Contact Center, and Customer Service teams.
Analyze product assortment performance using Omni reporting and other tools to identify opportunities that increase effectiveness and sales impact.
Optimize site navigation, sorting, and filtering logic to enhance the customer shopping journey.
Leverage Quantum Metric and other web analytics platforms to uncover insights and improve merchandising strategies, customer experience, and product category performance.
Develop advanced analytical techniques to target underperforming business segments with tailored strategies.
Build and maintain relevant promotional collections to improve customer engagement, satisfaction, and sales outcomes.
Recommend and implement new merchandising tactics, promotional strategies, and site enhancements.
Partner with merchandising teams to ensure alignment with brand initiatives, new product launches, and seasonal assortments.
Ensure first-to-market placement of new product launches through close coordination with Enterprise Merchandising, Retail Marketing, and Inventory Management.
Review and validate GC.com promotional merchandising content for accuracy and consistency.
Collaborate with cross-functional partners (UX, Platform Operations, Creative Services) to deliver superior category shopping experiences.
Support Marketing Partnerships and Enterprise Merchandising in planning and executing co-op marketing promotions.
Perform other duties as assigned.
Guitar Technician (Luthier) Store 101
Westlake Village, CA job
Pay Rate: $16.50/hr - $29.04/hr plus commission depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Repair Technician, you will:
Interact with customers, ensuring a positive customer experience
Service customer-owned instruments with a high level of craftsmanship
Maintain store owned gear, as requested
Complete warranty repair work
Additional duties as assigned
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Director, Product Development
Westlake Village, CA job
KEY RESPONSIBILITIES
The Director, Product Development will lead the creation, execution, and management of end-to-end product development strategies across a defined product category. This leader is accountable for delivering profitable, user-centric programs that align with brand and business objectives. The role involves deep collaboration with design, engineering, supply chain, quality, and commercial teams to ensure all products are delivered on time, on cost, and on spec. The Director will drive excellence in process, product, and people, ensuring team performance and product success throughout the development lifecycle.
Responsibilities will include, but will not be limited to the following:
Product Strategy & Development Leadership: Drive the full lifecycle of product development-through mass production- ensuring continued portfolio growth and consumer relevance.
Design & Engineering Management: Lead the design and development process, partnering with engineering and industrial design teams to deliver user-driven, innovative solutions.
Consumer Testing: Work to establish consumer testing protocols, translating feedback into actionable design updates and final product specifications.
Cross-Functional Collaboration: Partner with Supply Chain, Sourcing, Merchandising, and Supply Planning to ensure seamless product execution, sourcing alignment, and cost efficiency.
Project Management Excellence: Oversee timelines, budgets, and deliverables to ensure on-time, on-cost execution, using strong organizational and communication skills to navigate challenges and keep projects on track.
Performance Standards: Define and own product performance targets, working with quality and testing teams to establish and validate durability, reliability, and experience benchmarks.
Category Expertise: Act as the go-to expert on product technical knowledge, answering questions and offering guidance to cross-functional stakeholders and leadership.
Cost Management: Monitor and manage product cost structures, identify cost-saving opportunities, and implement cost rationalization initiatives.
Post-Purchase Support: partner in the development of troubleshooting materials and FAQs to support exceptional post-purchase customer experiences.
Team Leadership: Lead and mentor a high-performing team (Intern through Manager level), providing coaching, development, and accountability to ensure product and professional success.
Inspiration & Culture: Model positive and respectful collaboration to cultivate an environment that reflects the company's vision, values, and performance culture.