Call Center Representative jobs at AT&T

Job Description: Don't miss this opportunity to jumpstart your career! Come join us for a virtual open information session for our San Antonio, TX Call Center roles on Thursday, January 8, 2026. Come ready to ask your questions and learn all about a career with LifeAtATT! Register to attend at: ********************************************** Date: Thursday, January 8, 2026 Time: 10:00 AM - 3:00 PM CDT Call Center Bilingual Collections Representative (English/Spanish) - Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This position reports to our 1010 N St. Mary's St, San Antonio, TX 78215 location. If selected, you must be able to report to this location. This hybrid-remote position reports to our 1010 N Saint Mary's St, San Antonio, Texas 78215 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This position offers a $1,500.00 sign on bonus paid out as follows: first $250 payment 30 days after hire date, second $500 payment 6 months after hire date and third $750 payment 1 year after hire date. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. How you'll make an impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What your day-to-day will look like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. What we are looking for: Call center or customer service experience. Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations. Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. What you can look forward to: Paid training you'll complete from home and additional resources to support you. Our Premier Service Consultants earn between $18.30 -$19.81 additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone WFH Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Connectourcustomers Weekly Hours: 40 Time Type: Regular Location: San Antonio, Texas It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392

Job Description: Call Center Bilingual Collections Representative (English/Spanish) - Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Pay Transparency: Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers. How You'll Make an Impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What Your Day-to-Day Will Look Like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Key expectations to succeed: Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392

Job Description Work Hours: Must have flexible open availability Pay Range: $16.00/hr Reports to: AHS General Manager Job Type: Full-time About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Summary: Customer-focused L1/L2 Helpdesk Technician responsible for providing first and second-level technical support to end-users for issues related to hardware, software, and network systems. This position will involve researching, diagnosing, troubleshooting, finding solutions, and taking ownership of customer-reported issues to ensure they are resolved. When necessary, unresolved issues should be escalated to the appropriate internal teams following standard procedures. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to efficiently troubleshoot and resolve issues. Responsibilities: Inbound and Outbound Calls Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk tickets. Root cause analysis probing Providing immediate solutions to common user issues. Ticket Routing Document accurate records of all support requests, resolutions, and follow-ups. Knowledge Base Utilization Responsible for the ongoing maintenance of AnswerNet's desktop environment. Creates and maintains user e-mail accounts. Virtual Machine and or Remote Desktop support Oversee monitoring network systems, including network outages. Ensuring service level agreements are met. Managing user accounts and their associated attributes, such as name, email address, password, security groups, and multifactor authentication in Azure AD, or through Microsoft Active Directory on Windows Server 2016, 2019. Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners. Required Qualifications: Ability to work from home (this is a remote position) Prior Technical Support or Help Desk experience High School Diploma or equivalent Phone Etiquette History of Customer Service Excellent verbal, writing, grammar, and communication skills Critical Thinking and Problem-Solving skills Attention to Detail Familiarity with Help Desk Applications (Ex. Zendesk, FreshService) Familiarity with VOIP or Telephony services Ability to provide step-by-step technical help, both written and verbal Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.

Job Description Job Type: Full-time Hours: Morning/Afternoon/Evenings Salary: $15.00 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Summary of Position: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Typing Data capture and entry Upselling products and services Setting appointments in a business-to-customer format. Maintaining a working knowledge of campaign products, services, and promotions Required Knowledge /Skills / Abilities / Qualifications: At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS A clear, professional, and friendly voice High-Level People Skills, Active Listening Skills, and Strong Communication Skills Outstanding attendance and punctuality Sales experience is preferred High School diploma or GED Basic Computer Skills and computer literacy are a must Experience in an Outbound environment 7 Year Background check required WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.

Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00. Job Description Customer Retention and Sales Representative Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. You must live within the area of Oklahoma City, OK. What You'll Do You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. You'll upsell, cross-sell, and work to retain every customer with whom you interact. You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) You'll use our customer database to tailor solutions and help customers understand their billing. What's In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum High school diploma, GED, or relevant work experience Effective communication skills Excellent computer skills Demonstrated ability to multi-task Excellent interpersonal skills to work effectively with teams Excellent ability to persuade others through indirect influence Ability to seek out opportunities and take initiative with little or no direction Demonstrated capacity to thrive in a high-change, often ambiguous business environment Ability to establish customer relationships in a fast-paced environment Preferred Experience in the telecommunications industry 1+ years in a sales quota or retention environment 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned. Requirements/Skills •Must maintain a general understanding of policies and procedures •Possess strong oral and written communication skills •Knowledgeable in modern office practices, procedures, and equipment •Exhibit excellent Interpersonal skills using tact, patience, and courtesy •High School Diploma or equivalent required •Must be proficient in data entry skills, including keyboard, mouse and 10-key pad •Must be able to type a minimum of 35 WPM. •Basic knowledge of Microsoft Office Key points: This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! This is a permanent work-from-home position. We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. Paid Time Off (PTO) accrual on your first day! Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication Perks: Paid Training $$$ Bi-annual bonuses to employees who qualify$$$ Health Club Reimbursements Career Growth Opportunities Exciting, fun, and supportive work environment Coworkers who feel like family!!! ***This is a work-from-home position. You will be required to complete some hours in-office*** Highlights: The hours are from 8am-5:00 PM, Monday through Friday, some overtime required $40/month technology assistance/reimbursement You must reside in the state of OHIO. SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing. To learn more about the SMI Culture, please visit our website: ************************************** We are an Equal Opportunity Employer. We are a Drug-Free Workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience. Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience. Training Hours: 11am-8pm EST (10am-7pm CST), Monday - Friday Work Hours: 2pm-11pm EST (1pm-10pm CST), Friday - Tuesday w/Wednesday and Thursday Off As a Virtual Repair Representative, you will be responsible for answering inbound calls from customers experiencing issues and will be expected to troubleshoot all Xfinity products to repair and restore the customers' services. You will need to follow established troubleshooting steps through the use of troubleshooting tools (ITGs) and will be expected to follow the ITG and trust the resolution the tool provides. Aside from providing a positive customer experience, sales will be key and one of your critical job responsibilities. You will be expected to discover customer needs and sell the value and benefits of Xfinity products with every customer interaction. Meeting your sales goals will be a large part of how your overall performance is measured in this role. Most of the calls in this role will be related to Repair and technical troubleshooting. Periodically you will be expected to assist by handling overflow calls from other queues during high call volume periods. Job Description Core Responsibilities: Responsible for providing end-to-end support for our customers and communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both verbal and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. Effectively works to build a consultative relationship with the customer to create understanding, set clear expectations by providing accurate information and resolve all issues. Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving. Illustrates competencies of a technology enthusiast. Multitasks between multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction. Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits. Corrects discrepancies on customers' accounts and researches service disruptions as necessary. Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Demonstrates awareness of company policies and procedures while applying sound judgment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Educates and promotes self-service options. Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations. Demonstrates ability to achieve established goals and performance metrics and attends trainings as required. Works independently and seeks Supervisor support when necessary. Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Qualifications U.S. Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Additional Information All your information will be kept confidential according to EEO guidelines.

At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience. Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience. Training Hours: 11am-8pm EST (10am-7pm CST), Monday - Friday Work Hours: 2pm-11pm EST (1pm-10pm CST), Friday - Tuesday w/Wednesday and Thursday Off As a Virtual Repair Representative, you will be responsible for answering inbound calls from customers experiencing issues and will be expected to troubleshoot all Xfinity products to repair and restore the customers' services. You will need to follow established troubleshooting steps through the use of troubleshooting tools (ITGs) and will be expected to follow the ITG and trust the resolution the tool provides. Aside from providing a positive customer experience, sales will be key and one of your critical job responsibilities. You will be expected to discover customer needs and sell the value and benefits of Xfinity products with every customer interaction. Meeting your sales goals will be a large part of how your overall performance is measured in this role. Most of the calls in this role will be related to Repair and technical troubleshooting. Periodically you will be expected to assist by handling overflow calls from other queues during high call volume periods. Job Description Core Responsibilities: Responsible for providing end-to-end support for our customers and communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both verbal and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. Effectively works to build a consultative relationship with the customer to create understanding, set clear expectations by providing accurate information and resolve all issues. Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving. Illustrates competencies of a technology enthusiast. Multitasks between multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction. Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits. Corrects discrepancies on customers' accounts and researches service disruptions as necessary. Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Demonstrates awareness of company policies and procedures while applying sound judgment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Educates and promotes self-service options. Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations. Demonstrates ability to achieve established goals and performance metrics and attends trainings as required. Works independently and seeks Supervisor support when necessary. Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Qualifications U.S. Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Additional Information All your information will be kept confidential according to EEO guidelines.

Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $17.71. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00. Job Description Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change. Compensation includes a full-time hourly base rate of at least $17.71 per hour plus monthly targeted commissions of $1,382 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $53,430 ($25.69 per hour), while high earners (the top 10%) reach an average annual compensation of just over $73,531.29 ($35.35 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. You must live within the area of Phoenix, AZ. What You'll Do You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. You'll upsell, cross-sell, and work to retain every customer with whom you interact. You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) You'll use our customer database to tailor solutions and help customers understand their billing. What's In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum High school diploma, GED, or relevant work experience Effective communication skills Excellent computer skills Demonstrated ability to multi-task Excellent interpersonal skills to work effectively with teams Excellent ability to persuade others through indirect influence Ability to seek out opportunities and take initiative with little or no direction Demonstrated capacity to thrive in a high-change, often ambiguous business environment Ability to establish customer relationships in a fast-paced environment Preferred Experience in the telecommunications industry 1+ years in a sales quota or retention environment 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience. Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience. Job Description We are looking to find motivated people to take part on paid studies across the nation and in their local communities. Get Involved in Our USA Market Research Panel Today. Many of our paid researche allow you to participate online or in-person. This is an excellent way to make extra money from the comfort of home. If you are interested in participating in group discussions about new consumer products and being compensated for it, we invite you to apply. Payment: • Participate in surveys and earn Money • You have a variety of payment options available, such as PayPal, direct check or virtual gift codes online. • Rewarding yourself with the opportunity to win Qualifications • Participate in surveys/studies, by filling out written and verbal instructions. • Participate as a focus group researcher. • For each panel, a detailed written study is provided. • If provided, MUST use the products/services. Needs • Either a smartphone with a functioning camera, or a desktop/laptop webcam are required. • You need to be able to access a reliable internet connection. • Want to join in on one or several of the topics? • Capacity to understand, read, and follow oral and written instructions. • While data entry or administrative assistant experience may not be required, it is highly recommended. Additional Information • Flexibility to take part in discussions online or in person. • You don't need to commute if you work from your home. • No minimum hrs. This is a temporary job. • For your comments on our sponsors' and partners' products, you can get free samples. • Take part in the testing of products that are not yet available to the public.

Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, you'll play a vital part in driving sales success through proactive inbound and outbound interactions, handling customer inquiries, providing tailored solutions, generating leads, and creating meaningful connections that turn conversations into results. Wages + Commission: $25-$30+/hour Call Center Specialists have the potential to earn an average of $50,000 or more in total compensation during their first year, combining hourly wages and commissions when consistently meeting or exceeding sales goals. This is a position located in the Grand Forks Corporate Center. Required skills and qualifications 1-2 years of Retail or Wireless experience or relevant experience 1-2 years of call center or customer outreach experience preferred Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A Experience handling inbound and outbound customer calls to achieve sales. Ability to retain customers (keep in Verizon network) Willingness to work in a commission-based environment Excellent communication, collaboration, and interpersonal skills. Exceptional time management skills. Must be able to manage multiple tasks with proper attention to detail in each task. Must be comfortable on the phone and doing customer outreach Must have a reputation for exceeding expectations without constant oversight. Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business. What a Day in the Life Looks Like: Customer Sales: The Call Center Specialist must effectively and proactively produce sales via the call center, via inbound and outbound customer interactions. Inbound Customer Support: The Call Center Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed. Outbound Customer Outreach Completion and Execution: You must be able to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features, and benefits. Lead Development, Generation, and Processing: You must generate and maintain accurate records of leads from various campaigns, including calls, customer interactions, and sales orders. Benefits We Offer You: At BeMobile, we believe in taking care of our team members both personally and professionally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including: Health, Dental, and Vision Insurance Employee Assistance Program (EAP) 401(k) with Employer Match after 90 Days Career Advancement Opportunities Pet Insurance Verizon Service Plan Discounts Financial Wellness Tools - SmartDollar by Dave Ramsey & Financial Counseling Paid Time Off and Sick Pay Maternity and Parental Leave DeVry University Continuing Education Discounts …and so much more! :) Our Core Values: Accountable: We take ownership. Adaptable: We embrace change. Driven: We continuously improve. Helpful: We serve with humility. Trustworthy: We do the right thing. Equal Employment Opportunity & Employment Eligibility: BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. All job offers are contingent upon successful completion of a background check. BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law. #CORP024 Compensation: $16.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our Purpose To grow as a team while connecting our communities

Job DescriptionAre you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, youll play a vital part in driving sales success through proactive inbound and outbound interactions, handling customer inquiries, providing tailored solutions, generating leads, and creating meaningful connections that turn conversations into results. Wages + Commission: $25$30+/hour Call Center Specialists have the potential to earn an average of $50,000 or more in total compensation during their first year, combining hourly wages and commissions when consistently meeting or exceeding sales goals. This is a position located in the Grand Forks Corporate Center. Required skills and qualifications 1-2 years of Retail or Wireless experience or relevant experience 1-2 years of call center or customer outreach experience preferred Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A Experience handling inbound and outbound customer calls to achieve sales. Ability to retain customers (keep in Verizon network) Willingness to work in a commission-based environment Excellent communication, collaboration, and interpersonal skills. Exceptional time management skills. Must be able to manage multiple tasks with proper attention to detail in each task. Must be comfortable on the phone and doing customer outreach Must have a reputation for exceeding expectations without constant oversight. Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business. What a Day in the Life Looks Like: Customer Sales: The Call Center Specialist must effectively and proactively produce sales via the call center, via inbound and outbound customer interactions. Inbound Customer Support: The Call Center Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed. Outbound Customer Outreach Completion and Execution: You must be able to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features, and benefits. Lead Development, Generation, and Processing: You must generate and maintain accurate records of leads from various campaigns, including calls, customer interactions, and sales orders. Benefits We Offer You: At BeMobile, we believe in taking care of our team members both personally and professionally. Thats why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including: Health, Dental, and Vision Insurance Employee Assistance Program (EAP) 401(k) with Employer Match after 90 Days Career Advancement Opportunities Pet Insurance Verizon Service Plan Discounts Financial Wellness Tools SmartDollar by Dave Ramsey & Financial Counseling Paid Time Off and Sick Pay Maternity and Parental Leave DeVry University Continuing Education Discounts and so much more! :) Our Core Values: Accountable: We take ownership. Adaptable: We embrace change. Driven: We continuously improve. Helpful: We serve with humility. Trustworthy: We do the right thing. Equal Employment Opportunity & Employment Eligibility: BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. All job offers are contingent upon successful completion of a background check. BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law. #CORP024

Tel-Us has been in business for 40 years! We are a medium sized call center answering thousands of incoming calls 24/7/365 for all kinds of businesses, medical offices, property management companies and anyone who needs help with their phone calls. We not only take messages we also provide Tier 1 Customer Service, handle appointment scheduling and take on-line orders for various products and services. We are our customer's front line, so we MUST give callers a great first impression over the phone! We customize accounts to meet the needs of our customers, so your attention to detail while on the call and after the call ends is key. We are proud to be an "Essential Service" that continued working through the pandemic 24/7/365, helping our clients stay in business while taking care of thier customers. We answer and handle calls for our clients according to their customized instructions and we ensure that we take accurate and detailed information. Please visit our website to learn more about us! ************** Job Description We are currently looking for people to work in our Los Angeles office who are bilingual (ENG/SPA) who are self-motivated and can be team players. Do you want a job with flexible hours? Are you reliable? Do people tell you that you always have a smile in your voice and that you always sound friendly and professional? Do you like to help people? Do you like to work in fast-paced environment where no two days are the same? Do you like to speak with a variety of people on the phone? Do you pay attention to details? Yes?? Then please keep reading... Qualifications We are looking for people who can learn our system quickly, and are available to work flexible hours. Currently, we are looking for 2-3 people to work in our office afternoons & evenings. We cover 7 days a week, so you must be willing to work on weekends and holidays. Your voice and how you handle calls must represent our customers properly and give the best 1st impression every time! You must speak both English and Spanish well (without a strong accent) and excellent spelling and grammar are very important. You must be able to follow specific instructions. You must type at least 30 words per minute with accuracy on a computer keyboard, pay attention to details and have internet familiarity. We look at quality not quantity. You must be dependable. There is no better way to say that you care, than to come to work on time so that your co-workers can leave on time and our clients calls are answered timely! We will train you on our specific equipment and programs. Additional Information You'll make a difference everyday providing various levels of customer support and learn valuable skills that transfer to any job. Please be sure you are interested in this type of work. You will be sitting at a computer answering calls for long periods of time, interacting with a variety of callers, and learning about hundreds of different industries. Adhering to privacy laws, policies and procedures, being attentive to the callers and keeping a positive attitude is all an important part of the job. We are proud to be an "Essential Service" that helped many of our clients stay in business during the COVID-19 shutdown! We follow and adhere to safety guidelines to maintain the health and well-being of our staff. For more information about our business please visit our website at ************** you may also fill out an Employment Inquiry Form there.

Job Description Job Type: Full-Time/Part-Time Hours: 7:25 AM- 6:00 PM EST Salary: $15.50 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: A Temorary in-office Customer Service Agent will take calls from patients and assist in scheduling and rescheduling Telehealth Consultations and or in-office visits. The calls can average 5 to 6 minutes, but can be 10 minutes in length or as needed. Many callers could be distressed and or emotional, so our agents must be willing to calm the callers and provide support through the scheduling process. Our ideal candidates are patient, professional, and communicative. Our most effective agents can put themselves in the patient's shoes and assist as necessary. Our paid training program will equip you with the knowledge you need to assist patients, and our supervisors will support you every step of the way. This is a temporary role, but there is no end date. Job Duties / Responsibilities / Essential Functions: The primary role is to assist in scheduling or rescheduling of in-office or Telehealth consultations with providers. Be fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements Document all call activity accurately in the NextGen scheduling systems with complete and thorough notes. This is critical to ensure patients are scheduled properly and accurately. Identify the needs of the patient, clarify information, and provide accurate answers to the patient's issues or concerns Attend team daily in-office meetings as scheduled via Zoom Attend customer training sessions in the office The requirement to diligently log into the UKG payroll system, Contact Center tools, and websites as required Required Knowledge /Skills / Abilities / Qualifications: Must possess excellent communication skills, especially in listening Have a high level of compassion for callers/patients and a desire to de-escalate distressed callers Must have good interpersonal skills to enable an easy conversation flow with customers at all times Have the skill to use keywords to show empathy and compassion for the patients Must learn and maintain knowledge of customer relationships or customer service practices Flexibility in role/job function changes and shifts to meet customer requests and demands Skilled at typing (intermediate level) and data capture and entry using proper grammar and correct spelling Must be able to multitask and manage time properly and effectively Must be able to adapt to different situations and individuals Ability to prioritize in the face of multiple tasks or assignments Being willing to work in the office is a must Ability to work as a team member with solid communication skills using group Chat and video conferencing technology Ability to take directions from leadership using Video Conference (Zoom) and a group Chat solution such as Matter Most Skilled at using group Chat and Video conferences to communicate with leadership for issue escalation Be willing to attend training and learn processes and procedures using video conference technology (Zoom) in person Willing and able to work 4-8-hour shifts using a computer with a keyboard, using two PC monitors, and a headset with a microphone to verbally communicate with patients Be dedicated to working the schedule provided with minimal absences Must be acceptable to have calls monitored and/or recorded, and understand that agent activity is closely monitored using call center technology to track productivity. Experience/Education: Must be 18 years or older A minimum of a high school diploma or GED English is a primary language, and bilingual in Spanish At least 1 year of work experience in a call center/customer service, medical scheduling environment is preferred Background checks up to 7 years past are mandated

Job Description Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers whose contracts are expiring. These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals. This position reports directly to the Regional Sales Director. Duties and responsibilities include the following: Handle and identify Business Solutions opportunities for customer's that are not on contract and have contracts that will be expiring Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers Communicate sales activities, reports, and results as requested by Management Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer Monitor and manage past due accounts Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services Frequent and regular communication with management team Manage and develop customers through Salesforce Sales Cloud Knowledge, Skills and Abilities Ability to work well in a team environment to meet profit center goals/quotas Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns Salesforce Sales Cloud experience a plus Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through Strong attention to detail Demonstrate the urgency to effectively resolve customer issues and/or close a sale Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services Qualifications: Education: High School degree or equivalent required. College degree strongly preferred Experience: Some sales or wireless experience necessary. Office experience preferred. Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR hl EdXEuL5R

Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers whose contracts are expiring. These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals. This position reports directly to the Regional Sales Director. Duties and responsibilities include the following: Handle and identify Business Solutions opportunities for customer's that are not on contract and have contracts that will be expiring Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers Communicate sales activities, reports, and results as requested by Management Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer Monitor and manage past due accounts Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services Frequent and regular communication with management team Manage and develop customers through Salesforce Sales Cloud Knowledge, Skills and Abilities Ability to work well in a team environment to meet profit center goals/quotas Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns Salesforce Sales Cloud experience a plus Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through Strong attention to detail Demonstrate the urgency to effectively resolve customer issues and/or close a sale Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services Qualifications: Education: High School degree or equivalent required. College degree strongly preferred Experience: Some sales or wireless experience necessary. Office experience preferred. Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

Great Plains Communications is looking for a highly motivated, detail-oriented Customer Service Representative to interact with customers both via telephone and face-to-face. This position is accountable for processing customer service and trouble requests, making service recommendations, cross-selling and up-selling services, and answering billing questions. We currently have one full-time customer service position available in our McCook, NE office. Weekly work hours will be 10:00 a.m. to 7:00 p.m. Monday through Friday, with rotating Saturday hours. Duties include but are not limited to: Communicates with customers on the telephone, electronically, or face-to-face, using excellent customer relations skills. Obtains complete service order information from customer inputting directly into computer software system. Audits twice daily for pending service orders to expedite their completion. Verifies data is correct before closing service order, using strong proofing skills. Investigates possible indebtedness as needed. Inputs all customer inquiries, complaints, and comments into contact tracking. Utilizes C&C codes with a minimum of 99% accuracy. Explains monthly billing statement, including governmental fees and taxes. Retrieves information from the billing system in a timely manner. Retrieves archived customer data from Inter-Active XL in a timely manner. Thoroughly explains pro-rated charges or credits. Processes all customer payment types following all requirements. Issues credit through A/R adjustment screen. Manually calculates fractional charges or credits as needed. Establishes payment arrangement as agreed upon by customer. Communicates and supports assessed late fee. Process unbillable toll within 24 hours of receipt Assists customers with E-Bill sign up steps. Determines if customer has current deposit on file. Performs basic troubleshooting of all services. Identifies and dispatches customer service issues. Produces trouble tickets on computer with 99% accuracy. Posts outage information through DASH. Dispatches Digger's One Call locate tickets with 99% accuracy. Initiates workflow to ensure appropriate departments are notified. Promotes and sells products and services on customer contacts. Meets monthly sales goal. Up-sells/cross-sells with every customer interaction, using persuasive selling techniques. Uses competitive analysis of products and services. Performs cold calls. Promotes marketing campaigns, using marketing materials effectively. Displays solid knowledge of available products and services Emphasizes customer benefit. Overcomes customer objections. Maintains strong knowledge of all products and services offered by GPC. (Telephone, Video, Broadband, GPCLD) Other duties as assigned by management. Successful candidate must have strong computer and Windows-based applications knowledge, a minimum of 2-3 years of customer service and sales experience, written and verbal communication skills, 10-key calculator skills, and the ability to handle multiple tasks. Competitive salary and benefits provided. EOE. Visit ********************* to apply. Embrace the possibilities with GPC Perks! - Health & Life Insurance - 401-(k) Retirement Plan - Tuition Reimbursement - Paid Time Off - Paid Holiday Time - Employee Referral Bonus - Flexible Work Environment - Health Wellness Program & Incentives - Scholarship opportunities If you are ready to take your career to the next level and make a difference in the lives of customers and your team, we want to hear from you! Join us at Great Plains Communications, where your expertise will help create superior customer experience and a positive work environment. Apply today and be part of a team that values excellence and growth! Competitive salary and benefits provided. To apply, visit ********************* or click apply High-performing network, high-performing people. Great Plains Communications is the leading fiber-driven technology provider in the Midwest, delivering fast, reliable solutions including high-speed internet and a full suite of residential and business services to nearly 200 communities across Nebraska, Colorado, Iowa and Southeast Indiana. Powered by our 19,000-mile MEF-certified, high-capacity network, we provide state-of-the-art connectivity to homes, businesses and carriers backed by custom-built strategies, expert engineering and local support. What sets us apart? An unwavering commitment to customer experience. From design to deployment, maintenance and beyond, our local experts craft tailored solutions and deliver personalized, ongoing support to keep communities seamlessly connected.

Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs. SUMMARY Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to: billing, sales, and services issues. Maintain strong knowledge on all Comporium Services and Products, and providing world class customer service and meet or exceed all sales objectives. RESPONSIBILITIES Respond to customer inquiries either by phone, text, email, social media or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner. Performance is measured by meeting and/or exceeding monitoring scores, as well as adherence to KPI's. Responsible for meeting and/or exceeding sales goals. Responsible for meeting and/or exceeding exit scores. Adhere to departmental guidelines as related to attendance. Notify Team Supervisor as to the need for additional training on Comporium products and services as needed and keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues. Other duties as assigned and requested .(ex. Outbound calling, new hire training, special projects, OT) REQUIREMENTS High School Diploma/GED required 1-2 years Customer Service and Sales preferred Excellent computer, oral and written communication skills We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done! Equal Opportunity Employer/Contractor

Accelerate your Career! At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation. Job Responsibilities: What you will do Monitor and analyze the movements of all designated equipment and cargo across the US within set established perimeters of the Loss Prevention and Safety Policies. Evaluate situations based on location, activity and time; in order to eliminate and/or deter theft, loss and safety concerns to employees. Triage all emergency calls for all brands and locations across the country, including HR, Safety, Physical Security and other departments that are not 24/7. * Data Base Analysis: Utilize a database of varied information, both current and historical, in order as to predict short-term future events. Use the available information and deduce problem areas in operations and practice. * Location Analysis: Read and use all types of maps (computer and hard copy) on the local PC and the Internet. Conduct searches and ''Back (Reverse) Analysis''. Utilize the computer based mapping program to find/follow target locations across the entire United States, as well as in cities and small towns. * Event Analysis: Review a series of completed events and deduce: what has happened; when this incident happened; in what order and who was involved. Work with (at times) very limited information and still come up with an answer. * Communications Analysis: Review exchanged messages and develop an event pattern. Fill in missing information using Location and Event Analysis findings. Understand the language patterns and abbreviations used in the different messages. * Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company demands and expectations. * Perform additional duties as assigned by leadership, this may include "guard related" activities in the yard. Copy and paste URL into browser to view full description: ************************************************************ Qualifications: What you need to bring * High School diploma or GED required * Decision Making Sills: Make a decision based off of the information as a result of the analysis done. Be familiar enough with the system to make the best decisions resulting in what is best for the company. Decide when it is best to seek additional help and when to refer to those above to make the final decision, as required. Timely sound decisions are very essential. * Personnel Management Skills: Discuss with individuals different problems and make sound supportive suggestions that best help/suit the issue. Be able to deal with difficult individuals that feel the situation is of crisis proportion. Be able to handle more than one crisis at a time. * Communication and Writing Skills: Generate written and presentation reports that are correct in content and construction. Conduct oral reports and be ready to provide answers to most any question. Be able to work with the different computer programs to generate and store the needed reports. * Computer Skills: Windows, Excell, PowerPoint, Edge, Chrome, Access Pay Range: $21.51 - $24.00 Hourly What we offer: * Competitive starting salary commensurate with experience and geographic location. * Potential bonus pay based on company performance. * Opportunities to volunteer and give back to local communities. * Comprehensive Benefits Package which includes: * 401(K) * Medical, Dental, Vision, Disability, Supplemental and Life Insurance * Paid Time Off * Employee Stock Purchase Plan The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status,