Enterprise Incident Manager (HYBRID - Richmond, VA)
Atlantic Union Bank Job In Glen Allen, VA
The Enterprise Incident Manager holds a critical position at Atlantic Union Bank, identifying and analyzing incidents, coordinating with relevant teams to initiate triage, containment and recovery efforts, and documenting incidents to their resolution. The Incident Coordinator supports all Atlantic Union Bank teammates, vendors, customer segments, and business units.
Position Accountabilities
* Responding to and resolving incidents in a timely and efficient manner.
* Coordinating with IT, operations, and other relevant teams or vendors during incident response.
* Ensuring incident response plans align with Atlantic Union Bank's unparalleled customer experience standards.
* Documenting incident details, causes, and resolution actions for future reference.
* Providing administrative and incident case management support to the overall PIM process.
* Serving as primary PIM contact in the absence of the Enterprise Incident Manager.
* Collaborating with Business Line Experience and CX Program Manager on service recovery components of incident management and resolution.
* Partnering with Office of the President to detect early indicators of incidents through customer channels and complaint management.
* Escalating incidents requiring senior leadership intervention.
* Providing regular updates to relevant stakeholders about the status of incidents.
* Participating in post-incident reviews and contribute to the implementation of corrective actions.
* Ensuring that the incident management process is adhered to across the organization.
Organizational Relationship
* This position reports directly to the Enterprise Incident Director.
* Internal - Occasional contact with LOB leadership, Executives, Risk Management, Compliance and Legal teammates.
* External - Occasional contact with third party vendors.
Position Qualifications
Education & Experience
* Bachelor's degree in business, IT, Computer Science, or a related field.
* 3+ years' proven experience in incident management or a related field.
* 3+ years' experience in the financial services industry.
* 2+ years' working in a customer service environment.
* Process design and improvement experience.
* Project Management experience.
Knowledge & Skills
* Effective communication and interpersonal skills.
* Analytical thinking and problem-solving abilities.
* Customer centricity.
* Attention to detail and thorough documentation skills.
* Team collaboration and leadership skills.
* Results driven.
* Ability to stay calm under pressure and make sound decisions in crisis situations.
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Teller (Volvo Branch)
Atlantic Union Bank Careers Job In Chesapeake, VA
pThis position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals./p Accountabilities/strong/p ul li Provide excellent customer experience/li
li Perform basic customer and cash transactions/li
li Balance cash each day/li
li Identify referral opportunities to contribute to branch goals/li
li Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures/li
li Identify risk and escalate concerns through proper channels/li
li Develop and maintain knowledge of bank products, services, including other lines of business/li
li Ability to learn and adapt to changing digital channels/li
li Other duties as assigned/li
/ul
pstrong Organizational Relationship/strong/p
pThis position is supervised by the assigned leader of the branch./p
pstrong Position Qualifications/strong/p
pEducation amp; Experience/p
ul
li High school diploma or equivalent required/li
li Previous cash handling experience preferred/li
li Previous customer service experience required/li
/ul
pKnowledge amp; Skills /p
ul
li Excellent customer service skills/li
li Excellent oral and written communication skills/li
li Ability to exercise sound business judgment/li
li Proficient computer skills/li
li Ability to handle multiple tasks with attention to details/li
li Flexible, able to adapt to change/li
li Shifts may vary for each position offering, depending on business need/li
li Able to stand for extended periods of time and lift objects up to 30 pounds/li
/ul
pSalary offered will be based on several factors including but not limited to education, work experience, certifications, etc. Thspanis position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. /span General information on our comprehensive benefits package can be found by visiting a href="https://www.atlanticunionbank.com/about/careers/benefits" rel="noopener" target="_blank"https://www.atlanticunionbank.com/about/careers/benefits/a./p
pWe are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace./p
Community Lending Specialist (Hybrid/MD)
Atlantic Union Bank Job In Columbia, MD
This role will play a pivotal role in engaging and connecting Atlantic Union Bank with the local community while driving mortgage and consumer lending to produce mortgage loans through community partnerships, and affordable housing initiatives. The Community Lending Specialist will build relationships, raise awareness, and contribute to the organization's commitment to our communities.
Position Accountabilities
* Cultivate and maintain relationships with community organizations, local businesses, and government agencies.
* Plan and execute community events, workshops, and seminars to educate the public about mortgage options and financial literacy (eg. 1st Time Homebuyer Seminars, Personal Budget sessions with Community Based Organizations and individuals, collaboration with local community centers).
* Attend or lead a minimum of 2-3 Diverse Realtor and/or affordable housing nonprofit events per month.
* Identify opportunities for collaboration and partnerships to support community development initiatives, working closely with Community Impact Team Coordinators, Consumer Lending Teammates, and Home Loan Division Teammates.
* Maintain documentation and organized records related to opportunities and referrals.
* Utilize several communication channels to share about Atlantic Union Bank initiatives.
* Serve as a liaison between Atlantic Union Bank and the community to address concerns and foster positive relationships.
* Consult with customers about their financial situation, financial and personal objectives and lending needs for purpose of helping them achieve their homeownership goals.
* Identify and pursue opportunities to expand the mortgage lending business within the community and surrounding areas.
* Develop strategic partnerships with community partners, faith-based and non-profit organizations, real estate agents, builders, and other industry professionals to generate leads and referrals through leadership and training for homeownership classes, credit counseling and understanding of the mortgage lending process
* Implement marketing strategies in partnership with diverse lines of businesses to promote mortgage products and services to target markets.
* Refer customers who seek financial services other than lending solutions to appropriate teammates.
* Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals.
* Analyze market trends and competitor activities to identify areas for growth and improvement.
* Prepare regular reports and updates on activities for internal stakeholders and agencies as needed.
Organizational Relationship
This position reports to: Head of Community Impact
Position Qualifications
Education & Experience
* Bachelor's degree in finance, business administration, or a related field
* Proven experience in mortgage lending, loan origination, sales and business development.
* Minimum of 2-4 years of experience in community outreach, nonprofit engagement, or a related role.
Experience in event planning and coordination.
Knowledge & Skills
* Excellent interpersonal, public speaking and communication skills.
* Solid knowledge in the market
* Ability to build and maintain relationships with diverse stakeholders and community members.
* Strong understanding of mortgage industry regulations and guidelines.
* Experience in community outreach and engagement preferred
* Passion for community development and making a positive impact.
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Data Entry Intern, Private Funds Advisory - New York
Remote or New York, NY Job
We are passionate about our business and our culture, and are seeking individuals with that same drive.
The Private Funds Advisory Group Intern will take ownership and work on data entry and database management for the Private Funds Advisory Group (“PFA”) related to client and portfolio company coverage. The Intern will obtain a ‘behind the scenes' perspective of the investment banking industry and specifically how private equity coverage is approached and executed. Depending on proximity and availability, this position will be hybrid, encompassing both remote work and in-person opportunities.
Responsibilities
Manage multiple CRM and market intelligence databases in Excel and Salesforce
Maintain database by entering new and updated sponsor portfolio company data
Tracking of industry/personnel changes to maintain up-to-date list of private equity partners and deal leads
General company and industry information gathering and research
Intake and process Sponsor data from multiple sources
Ownership of and accountability for data integrity and accuracy
Follow and maintain database entry techniques and procedures
Verify and validate Sponsor portfolio company data by reviewing, correcting, deleting, or reentering data
Establish and adhere to cadence for timely updates
Provide weekly summary of tasks completed and goals accomplished
Required Skills/Characteristics
Self-starter with strong drive and work ethic
Excellent problem solving and trouble shooting skills
Positive attitude and eagerness to learn
Strong attention to detail and accuracy
Propensity to take ownership of a task and drive its completion
Computer skills (Microsoft Suite - Excel, PPT, Word, etc.) preferred but not required, any experience with Macros, Pivot Tables and Programming in VBA
Understanding of investment banking, financial concepts and related market activities
Background/Qualifications
Undergraduate student, class of 2026-2027
Interest financial services, financial research and/or analysis
Finance, Economics or related major preferred
Previous data analysis, client support, experience
Proximity/ability to commute into Manhattan HQ strongly preferred
Expected Hours: 20-25 per week
Term: 6 months
Hourly Pay Range: USD $18.00 - $20.00
We are an Equal Opportunity Employer. Applicants are considered for employment opportunities without regard to race, age,
religion, color, sex (including pregnancy
and gender identity), parental status, national origin, marital status, veteran status, sexual orientation, political affiliation, citizenship status, genetic information (including family medical history), disability (in compliance with the Americans with Disabilities Act and any other applicable law), or any other characteristic or status protected under any applicable US, state or other law.
This policy applies to all terms and conditions of employment, including recruitment and hiring, appraisal systems, promotions, and training.
Community Lending Specialist (Hybrid/MD)
Atlantic Union Bank Careers Job In Columbia, MD
This role will play a pivotal role in engaging and connecting Atlantic Union Bank with the local community while driving mortgage and consumer lending to produce mortgage loans through community partnerships, and affordable housing initiatives. The Community Lending Specialist will build relationships, raise awareness, and contribute to the organization's commitment to our communities.
Position Accountabilities
Cultivate and maintain relationships with community organizations, local businesses, and government agencies.
Plan and execute community events, workshops, and seminars to educate the public about mortgage options and financial literacy (eg. 1
st
Time Homebuyer Seminars, Personal Budget sessions with Community Based Organizations and individuals, collaboration with local community centers).
Attend or lead a minimum of 2-3 Diverse Realtor and/or affordable housing nonprofit events per month.
Identify opportunities for collaboration and partnerships to support community development initiatives, working closely with Community Impact Team Coordinators, Consumer Lending Teammates, and Home Loan Division Teammates.
Maintain documentation and organized records related to opportunities and referrals.
Utilize several communication channels to share about Atlantic Union Bank initiatives.
Serve as a liaison between Atlantic Union Bank and the community to address concerns and foster positive relationships.
Consult with customers about their financial situation, financial and personal objectives and lending needs for purpose of helping them achieve their homeownership goals.
Identify and pursue opportunities to expand the mortgage lending business within the community and surrounding areas.
Develop strategic partnerships with community partners, faith-based and non-profit organizations, real estate agents, builders, and other industry professionals to generate leads and referrals through leadership and training for homeownership classes, credit counseling and understanding of the mortgage lending process
Implement marketing strategies in partnership with diverse lines of businesses to promote mortgage products and services to target markets.
Refer customers who seek financial services other than lending solutions to appropriate teammates.
Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals.
Analyze market trends and competitor activities to identify areas for growth and improvement.
Prepare regular reports and updates on activities for internal stakeholders and agencies as needed.
Organizational Relationship
This position reports to: Head of Community Impact
Position Qualifications
Education & Experience
Bachelor's degree in finance, business administration, or a related field
Proven experience in mortgage lending, loan origination, sales and business development.
Minimum of 2-4 years of experience in community outreach, nonprofit engagement, or a related role.
Experience in event planning and coordination.
Knowledge & Skills
Excellent interpersonal, public speaking and communication skills.
Solid knowledge in the market
Ability to build and maintain relationships with diverse stakeholders and community members.
Strong understanding of mortgage industry regulations and guidelines.
Experience in community outreach and engagement preferred
Passion for community development and making a positive impact.
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Universal Banker-Floater (West Springfield Branch)
Atlantic Union Bank Careers Job In Springfield, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
Develop and maintain knowledge of bank products, services, including other lines of business
Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
Promote the branch's overall growth through the development and retention of new and existing customers
Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Uncover and provide solutions for lending needs
Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
Perform teller functions and cash transactions
Balance cash each day
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
Perform complex branch operational duties as assigned
Ensure that all required training is successfully completed
Other duties as assigned
Organizational Relationship
This position reports to the assigned leader of the branch.
Position Qualifications
Education & Experience
Possess or be able to obtain an NMLS registration
High school diploma or equivalent required, associate's degree preferred
Minimum of 1 year experience in banking or financial services preferred
Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
Previous cash handling experience preferred
Teller experience strongly preferred
Customer service experience required
Lending experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
Currently we are offering a salary range $44,246.00 and $55,286.00 for this role.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Part-Time Teller (20 Hours) Ironbridge Branch - Every Saturday/2 days off
Atlantic Union Bank Careers Job In Chester, VA
This position is responsible for providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals. This role is eligible for most of our benefit offerings, including paid time off, paid holidays and health/dental/vision coverage!
Position Accountabilities
Provide excellent customer experience
Perform basic customer and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent required
Previous cash handling experience preferred
Previous customer service experience required
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit-sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.
Universal Banker-Floater (Moneta Branch)
Atlantic Union Bank Careers Job In North Shore, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
Develop and maintain knowledge of bank products, services, including other lines of business
Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
Promote the branch's overall growth through the development and retention of new and existing customers
Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Uncover and provide solutions for lending needs
Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
Perform teller functions and cash transactions
Balance cash each day
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
Perform complex branch operational duties as assigned
Ensure that all required training is successfully completed
Other duties as assigned
Organizational Relationship
This position reports to the assigned leader of the branch.
Position Qualifications
Education & Experience
Possess or be able to obtain an NMLS registration
High school diploma or equivalent required, associate's degree preferred
Minimum of 1 year experience in banking or financial services preferred
Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
Previous cash handling experience preferred
Teller experience strongly preferred
Customer service experience required
Lending experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
Currently we are offering a salary range $44,246.00 and $55,286.00 for this role.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Teller (Charlottesville, Barracks Branch)
Atlantic Union Bank Careers Job In Charlottesville, VA
This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Accountabilities
Provide excellent customer experience
Perform basic customer and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent required
Previous cash handling experience preferred
Previous customer service experience required
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Universal Banker- Part Time (20 hours) Staples Mill
Atlantic Union Bank Job In Richmond, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
* Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
* Develop and maintain knowledge of bank products, services, including other lines of business
* Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
* Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
* Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
* Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
* Promote the branch's overall growth through the development and retention of new and existing customers
* Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
* Uncover and provide solutions for lending needs
* Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
* Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
* Perform teller functions and cash transactions
* Balance cash each day
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
* Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
* Perform complex branch operational duties as assigned
* Ensure that all required training is successfully completed
* Other duties as assigned
Organizational Relationship
This position reports to the assigned leader of the branch.
Position Qualifications
Education & Experience
* Possess or be able to obtain an NMLS registration
* High school diploma or equivalent required, associate's degree preferred
* Minimum of 1 year experience in banking or financial services preferred
* Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
* Previous cash handling experience preferred
* Teller experience strongly preferred
* Customer service experience required
* Lending experience preferred
Knowledge & Skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
The pay range for this role is $18.4976 to $27.7284 USD.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Teller (Charlottesville, Northtown Branch)
Atlantic Union Bank Job In Charlottesville, VA
This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals. Accountabilities * Provide excellent customer experience
* Perform basic customer and cash transactions
* Balance cash each day
* Identify referral opportunities to contribute to branch goals
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
* Identify risk and escalate concerns through proper channels
* Develop and maintain knowledge of bank products, services, including other lines of business
* Ability to learn and adapt to changing digital channels
* Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
* High school diploma or equivalent required
* Previous cash handling experience preferred
* Previous customer service experience required
Knowledge & Skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Universal Banker (Verona Branch)
Atlantic Union Bank Job In Verona, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
* Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
* Develop and maintain knowledge of bank products, services, including other lines of business
* Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
* Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
* Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
* Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
* Promote the branch's overall growth through the development and retention of new and existing customers
* Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
* Uncover and provide solutions for lending needs
* Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
* Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
* Perform teller functions and cash transactions
* Balance cash each day
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
* Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
* Perform complex branch operational duties as assigned
* Ensure that all required training is successfully completed
* Other duties as assigned
Organizational Relationship
This position reports to the Branch Manager.
Position Qualifications
Education & Experience
* Possess or be able to obtain an NMLS registration
* High school diploma or equivalent required, associate's degree preferred
* Minimum of 1 year experience in banking or financial services preferred
* Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
* Previous cash handling experience preferred
* Teller experience strongly preferred
* Customer service experience required
* Lending experience preferred
Knowledge & Skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Part-Time Teller (30 Hours) (Plaza Branch)
Atlantic Union Bank Careers Job In Suffolk, VA
This position is responsible for providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals. This role is eligible for most of our benefit offerings, including paid time off, paid holidays and health/dental/vision coverage!
Position Accountabilities
Provide excellent customer experience
Perform basic customer and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent required
Previous cash handling experience preferred
Previous customer service experience required
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit-sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Universal Banker (Verona Branch)
Atlantic Union Bank Careers Job In Verona, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
Develop and maintain knowledge of bank products, services, including other lines of business
Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
Promote the branch's overall growth through the development and retention of new and existing customers
Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Uncover and provide solutions for lending needs
Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
Perform teller functions and cash transactions
Balance cash each day
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
Perform complex branch operational duties as assigned
Ensure that all required training is successfully completed
Other duties as assigned
Organizational Relationship
This position reports to the Branch Manager.
Position Qualifications
Education & Experience
Possess or be able to obtain an NMLS registration
High school diploma or equivalent required, associate's degree preferred
Minimum of 1 year experience in banking or financial services preferred
Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
Previous cash handling experience preferred
Teller experience strongly preferred
Customer service experience required
Lending experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Part-Time Teller (30 Hours) (Plaza Branch)
Atlantic Union Bank Job In Suffolk, VA
This position is responsible for providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals. This role is eligible for most of our benefit offerings, including paid time off, paid holidays and health/dental/vision coverage!
Position Accountabilities
* Provide excellent customer experience
* Perform basic customer and cash transactions
* Balance cash each day
* Identify referral opportunities to contribute to branch goals
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
* Identify risk and escalate concerns through proper channels
* Develop and maintain knowledge of bank products, services, including other lines of business
* Ability to learn and adapt to changing digital channels
* Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
* High school diploma or equivalent required
* Previous cash handling experience preferred
* Previous customer service experience required
Knowledge & Skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Universal Banker (Northtown Branch)
Atlantic Union Bank Job In Charlottesville, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
* Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
* Develop and maintain knowledge of bank products, services, including other lines of business
* Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
* Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
* Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
* Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
* Promote the branch's overall growth through the development and retention of new and existing customers
* Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
* Uncover and provide solutions for lending needs
* Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
* Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
* Perform teller functions and cash transactions
* Balance cash each day
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
* Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
* Perform complex branch operational duties as assigned
* Ensure that all required training is successfully completed
* Other duties as assigned
Organizational Relationship
This position reports to the Branch Manager.
Position Qualifications
Education & Experience
* Possess or be able to obtain an NMLS registration
* High school diploma or equivalent required, associate's degree preferred
* Minimum of 1 year experience in banking or financial services preferred
* Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
* Previous cash handling experience preferred
* Teller experience strongly preferred
* Customer service experience required
* Lending experience preferred
Knowledge & Skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Teller (Chatham Branch)
Atlantic Union Bank Careers Job In Chatham, VA
This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Accountabilities
Provide excellent customer experience
Perform basic customer and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent required
Previous cash handling experience preferred
Previous customer service experience required
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Universal Banker (Gretna Branch)
Atlantic Union Bank Careers Job In Gretna, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
Develop and maintain knowledge of bank products, services, including other lines of business
Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
Promote the branch's overall growth through the development and retention of new and existing customers
Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Uncover and provide solutions for lending needs
Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
Perform teller functions and cash transactions
Balance cash each day
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
Perform complex branch operational duties as assigned
Ensure that all required training is successfully completed
Other duties as assigned
Organizational Relationship
This position reports to the Branch Manager.
Position Qualifications
Education & Experience
Possess or be able to obtain an NMLS registration
High school diploma or equivalent required, associate's degree preferred
Minimum of 1 year experience in banking or financial services preferred
Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
Previous cash handling experience preferred
Teller experience strongly preferred
Customer service experience required
Lending experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Teller (Newport News Branch)
Atlantic Union Bank Job In Newport News, VA
This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals. Accountabilities * Provide excellent customer experience
* Perform basic customer and cash transactions
* Balance cash each day
* Identify referral opportunities to contribute to branch goals
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
* Identify risk and escalate concerns through proper channels
* Develop and maintain knowledge of bank products, services, including other lines of business
* Ability to learn and adapt to changing digital channels
* Other duties as assigned
Organizational Relationship
This position is supervised by the assigned leader of the branch.
Position Qualifications
Education & Experience
* High school diploma or equivalent required
* Previous cash handling experience preferred
* Previous customer service experience required
Knowledge & Skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Universal Banker (Gretna Branch)
Atlantic Union Bank Job In Gretna, VA
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
* Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
* Develop and maintain knowledge of bank products, services, including other lines of business
* Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
* Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
* Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
* Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
* Promote the branch's overall growth through the development and retention of new and existing customers
* Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
* Uncover and provide solutions for lending needs
* Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
* Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
* Perform teller functions and cash transactions
* Balance cash each day
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
* Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
* Perform complex branch operational duties as assigned
* Ensure that all required training is successfully completed
* Other duties as assigned
Organizational Relationship
This position reports to the Branch Manager.
Position Qualifications
Education & Experience
* Possess or be able to obtain an NMLS registration
* High school diploma or equivalent required, associate's degree preferred
* Minimum of 1 year experience in banking or financial services preferred
* Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
* Previous cash handling experience preferred
* Teller experience strongly preferred
* Customer service experience required
* Lending experience preferred
Knowledge & Skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.