The Atlantic jobs in Richmond, VA - 25 jobs

Job DescriptionDescription: The Coding Educator supports organizational compliance and documentation accuracy through structured education, auditing, and coaching of providers and revenue cycle staff. This role designs and delivers training programs for physicians and non-physician providers to ensure adherence to state and federal coding regulations. The educator conducts quality assurance audits, analyzes coding trends, and serves as a subject matter expert to resolve complex coding and documentation questions. Accurate coding and compliant documentation support appropriate reimbursement and mitigate audit risk ESSENTIAL FUNCTIONS/ KEY RESPONSIBILITIES Develop and deliver coding education programs, webinars, and training materials for providers and staff. Educate physicians and staff on documentation standards to improve coding accuracy and compliance. Stay current with coding, regulatory, and payer guideline changes; communicate updates in a timely manner. Serve as a coding resource by researching issues and responding to inquiries from coders, providers, and staff. Conduct quality assurance coding audits and analyze results to identify trends and educational opportunities. Create and conduct training sessions (live, virtual, and on-demand) on billing and coding rules, modifiers, and payer guidelines. Review and prepare documentation for payer or external audit requests; track and document audit activity through resolution. Develop curricula and training handbooks for providers, front desk teams, and RCM staff. Perform post-training quality reviews to assess comprehension and effectiveness. Participate in coding, compliance, and reimbursement meetings. Perform periodic, risk-based chart audits and provide written feedback of documentation and coding accuracy. Design educational materials on anatomy, medical terminology, coding guidelines, and payer rules. Requirements: Current certification in ophthalmic (preferred) or professional medical coding (e.g. COE, CPC, CCS) with a minimum of three (3) years of coding experience. Three to five years in insurance billing required.

Full-time Description As a Medical Insurance Payment Posting Associate, you are responsible for the timely and accurate posting of payments, denials, and adjustments. Responsible for reconciling each batch within each Practice Management system, performing required tasks, and utilizing various applications/tools such as Excel, Word, and 10-key calculator. Requires basic accounting mathematics. Meets all departmental performance standards. What You'll Do Opens batch and selects appropriate payment codes based on insurance/ insurance type. Verifies the registered carrier against the carrier making payment on the EOB. For personal or Credit Card payments received at the office, the Posting Administrator ensures charges are out to Patient Responsibility before posting the payment and selects appropriate payment code. Post Non-Paid EOB Batches for multiple payer types. Selects appropriate transaction message code for denied claims. Posts multiple denial transaction messages as needed. When charges are applied towards deductible, the Poster is required to transfer the deductible amount to Patient Responsibility. If participating payer, posts the contractual adjustment and reduces the balance to the PTR deductible. Posts individually submitted write-offs, payment transfers, refunds, reversals and recoveries as per policy. Assigned Poster reviews current balance in system before processing card to avoid duplicate processing. Enter payment information into credit card software and awaits bank acknowledgement of payments processed or declined. Returns all declines to collector or assistant to obtain new credit card information. Posts NSF's and Chargebacks to the appropriate patient's account, including the appropriate fee affiliated with the transaction Fully accountable for posting all payments and adjustments in accordance with monthly deadlines. Meets all departmental standards for posting productivity and quality. Maintain strict confidentiality in accordance with HIPAA regulations and Company policy. Any patient private health information (PHI) must not be divulged on any account except to payers that need information to process the claim for payment. Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties. Performs other job-related duties within the job scope as requested by RCM Supervisor, Manager, or Director Provides efficient and friendly customer service to all company Departments Maintains excellent rapport with all external vendors Always embodies the principles of the corporate Mission Statement and Philosophy. Represents the corporation in a positive fashion and makes all individuals feel as comfortable as possible. Conducts all business professionally, maintaining respect for individuals. Responsible for company-wide policies and procedures. Maintains constant awareness of potential safety hazards ensuring necessary safety precautions. Reads and complies with established policies and procedures. Requirements What You Bring High school diploma or equivalent 1-3 years of experience in a medical office environment is preferred Excellent judgment, dependability, and conscientiousness. Demonstrated high ethical standards and integrity. Demonstrated attention to detail. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy. Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. Patient centered care focused, and a team player. Handles multiple tasks effectively and efficiently and exhibits commitment to effective problem-solving techniques when issues arise. Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with AVP's Mission and Vision. Arrives on time, ready to work, and demonstrates minimal absenteeism. Demonstrates effective problem-solving skills Knowledgeable of Medicare and Medicaid billing and reimbursement concepts and principles Willingness to submit to a background check Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: Paid vacation and holidays (+ two floating holidays) Tuition reimbursement opportunities Referral bonus opportunities Discount on designer eyewear Paid certified accreditation program Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Cognitive Requirements: · Executes tasks independently. · Learns and memorizes tasks. · Maintains concentration/focus on tasks. · Performs task in a demanding environment requiring multi-task and prioritize work. · Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionDescription: Job Responsibilities: Performing corrective surgeries, such as repairing injuries and corneas, and removing cataracts. Performing advanced surgical procedures, such as keyhole or laser surgery. Diagnosing and treating eye diseases and injuries. Managing emergency eye clinics, outpatient clinics, or other specialist eye clinics. Treating medical disorders that affect vision through a holistic approach. Using therapeutic procedures and performing biopsies. Providing routine care such as vision testing and prescribing glasses and contact lenses. Requirements: Qualifications/experience: Board Eligible (within 5 years of completing residency) or Board Certified in Ophthalmology Successful completion of an internship and residency in ophthalmology. Fellowship Trained in Glaucoma - Required! Active and unrestrictive Medical License, preferably in Virginia. If not, willing to obtain. Expert working knowledge of the diseases, functions, and anatomy of the eye. Strong physics and math skills, and excellent medical knowledge. Good administrative and managerial skills. Good hand-eye coordination. Strong organizational, communication, problem-solving, and decision-making skills. Willingness to submit to a background check Physical Requirements: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must be able to be stationary for prolonged periods of time. Cognitive Requirements: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you are eligible for medical, dental, and vision. As well as a a 401k plan, short-term disability, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: Paid vacation and holidays (+ two floating holidays) Tuition reimbursement opportunities Referral bonus opportunities Discount on designer eyewear Paid certified accreditation program. Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Us Headquartered in Richmond, Virginia, Atlantic Vision Partners is a premier network of integrated eye care practices and specialists located across the states of Virginia, North Carolina, and Tennessee. We have over 400 employees on our team, working in over 40 locations. About The Position Responsible for insurance-related and patient account activities of the practice. The position requires a thorough understanding of medical coding, claims procedures, and insurance company regulations. Requires accuracy, attention to detail, and ability to communicate effectively with the practice manager, physicians, staff, patients, and insurance companies. Performs duties and responsibilities in a manner consistent with our mission and values. Why Wait? Apply Now We're a midsize company. This means that you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you feel like you belong. We offer competitive compensation and benefits. Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Full-time Description The Atlantic Vision Partners Way At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love - helping our patients see more clearly! The Surgical Coordinator is responsible for administering practice marketing and business development for refractive surgery. This individual provides face-to-face screening, education, and counseling to patients regarding the benefits of IOL lens options, including elective options with advanced technology lenses. In addition, the counselor is responsible for discussing cost and payment options for these elective services and providing meaningful insight into each procedure and how the procedure will impact their eyesight. For cataract procedures, discuss premium lenses compared to a standard lens. What You'll Do Implement the refractive marketing objectives and motivate support staff to participate. Participate in staff training on refractive surgery. Act as key contact person for all refractive surgery inquiries, including those from patients, physicians, and staff members. Communicate optometric referrals via follow-up correspondence, educational materials, and reporting. Maintain process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, educational materials and optometric staff training. Implement OD co-management manual, working with the physicians to ensure appropriate protocols are included in the manual. Maintain and monitor internal systems (i.e., tracking of new patient scheduling, patient correspondence, marketing budget, and referral source follow-up). Maintain an internal patient database; identifies target patients for mailings and telephone calls. Requirements What You Bring Dependable transportation required to travel to other offices as required Must be flexible with traveling to various locations Ability to pay attention to detail Ability to maintain confidentiality The ability to seek instruction in areas where he/she is not knowledgeable The ability to recognize inconsistencies College degree including business-related courses (sales/marketing emphasis preferred). One to two years of ophthalmic/optometric experience preferred. One to two years of sales experience preferred. Excellent verbal communication skills Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only) Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: No nights or weekends = work/life balance Paid uniforms Paid vacation and holidays (+ two floating holidays) Tuition reimbursement opportunities Referral bonus opportunities Discount on designer eyewear Paid certified accreditation program Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Cognitive Requirements: · Executes tasks independently. · Learns and memorizes tasks. · Maintains concentration/focus on tasks. · Performs task in a demanding environment requiring multi-task and prioritize work. · Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionDescription: Join Our Team as a Medical Assistant! Are you passionate about providing exceptional patient care? Do you thrive in a dynamic and supportive environment? Atlantic Vision Partners is looking for someone just like you to join our team! Why Atlantic Vision Partners? · Empower Your Career: With on-site training and unlimited career growth opportunities across our 45 clinics in Virginia, North Carolina, and Tennessee, your professional journey is just beginning! · Support and Resources: Benefit from paid certifications, unmatched in-house tools, and a supportive team dedicated to helping you succeed! · Work-Life Balance: Enjoy a schedule that respects your personal time-no nights or weekends! · Comprehensive Benefits: We offer medical, dental, vision, 401k, long-term disability, and life insurance. Plus, receive paid uniforms, vacation, holidays, tuition reimbursement, referral bonuses, and discounts on designer eyewear. What will you do? As a Medical Assistant, you'll be the welcoming face of our clinic, ensuring each patient feels valued and cared for. You will do things like: · Obtain and document patient history · Follow office workup protocols · Determine visual acuity · Perform automated refractions · Administer eye drops, ointments, and irrigating solutions to the eye as ordered by a physician · Perform office duties and clinical tasks - enter data into EMR, provide patient services · Measurement of intraocular pressure (tonometry) · Pre-operative preparation of patient · Maintain equipment and instruments Requirements: What You Bring: · Strong communication and interpersonal skills. · Strong attention to detail. · Computer literacy and proficiency in typing. · A high school diploma or GED; Associates or higher degree is great! · An empathetic and patient-focused approach · Professionalism, integrity, and the ability to work collaboratively. · Ability to exert up to 25 pounds of force occasionally. · Strong focus, multi-tasking, and prioritization skills. Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Compliance training and testing is required annually and as needed. Ready to Join Our Team? If you're eager to make a difference in patients' lives and grow within a thriving medical practice, we want to hear from you! Apply now and become a vital part of Atlantic Vision Partners, where we help our patients see more clearly and our team members flourish. Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently. ESSENTIAL FUNCTIONS: 1. Acute focus to manage and maintain the scheduling templates. 2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience. 3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively. 4. Documents call details clearly and concisely in alignment with AVP standards 5. Enters patient data into registration and medical records systems. 6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments. 7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients 8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 9. Modifies the schedule to accommodate emergency situations. 10. Provides patients with pre-service instructions and confirms appointment details 11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution 12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate 13. Makes initial contact with cold call referrals 14. Conducts annual exam reminder calls 15. Exercises utmost diplomacy and tact to provide excellent customer service for patients 16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience. 17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements. 18. Completes other functions as requested by management SKILLS AND ABILITIES: 1. Strong communication and out-going, positive interpersonal skills. 2. Problem-solving and analytical skills. 3. Attention to detail. 4. Ability to retain information and work with minimal supervision, after training 5. Empathetic personality with attention to patient's needs. 6. Strong organizational skills with attention to detail; ability to prioritize tasks. 7. Ability to work as a team member and uphold organizational standards and values. 8. Demonstrated computer literacy. REQUIRED COMPETENCIES 1. Excellent judgment, dependability, and conscientiousness. 2. Demonstrated high ethical standards and integrity. 3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. 4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy 5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed. 6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. EDUCATION AND EXPERIENCE Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems. Job Details & Benefits • Seeking full-time applicants • Full-Time employees are eligible for: • Medical, Dental, and 401(k) through the company • Generous PTO plans and paid holidays

Description: At our practice, we believe that the optometrist is the hero of primary eye care, enabling and safeguarding their patient's ability to experience his or her best vision. For many people, an optometrist is also the first point of contact into the healthcare system. The eyes can offer a window into overall health, and thus this first touch point can be critical for patients getting the care they need for serious conditions. We don't take that responsibility lightly, which is why we empower our optometrists to provide the highest quality of care. We now offer NEW flexible work schedule packages for optometrists and empower ODs to choose the work schedule that works best for them. Examples include weekend flexibility and days off options. In addition, our practice also has new office hours several days per week, giving optometrists more free time in the evenings. Plus, no Saturdays! We offer competitive benefits that demonstrate how much we value optometrists, ensuring that the financial, health, and well-being needs of doctors are met. Job Description: Primary care is more than prescribing contacts and eyeglasses. As an optometrist with us, you can enjoy the benefits of being a doctor without the hassle of running a business! We handle all the insurance billing, credentialing, staff hiring & training, and administrative work. Our practice believes in comprehensive eye care for patients, including routine exams, contact lens evaluations, and medical treatment for eye diseases. All offices include state-of-the-art equipment, including a Maestro2 OCT, Topcon Automated Phoropter, VFs, and a robust EMR and data storage workflow. OD techs for working-up your patients and providing CL teaching. Our optometrists report seeing a high amount of anterior and posterior segment pathology in their practices. They manage ocular disease to their comfort level, including but not limited to: Treating corneal ulcers and uveitis Red eye Diagnosing diabetic retinopathy and glaucoma Removal of foreign bodies Diagnosing macular disease, retinal holes and retinal detachments Requirements: Qualifications: Doctor of Optometry Degree (OD) from an Accredited School of Optometry State Licensed or will be licensed to practice Optometry (New Graduates) in the state in which you will be practicing. Financial Benefits: Competitive salary and bonus potential Professional liability insurance coverage Optometry license reimbursement Annual Continuing Education Symposium reimbursement Retirement savings programs Health Savings Account (HSA) with employer contribution Personal financial wellness and planning services Health & Wellness Benefits: Flexible work schedules No on-call, weekend, or late evening hours Medical and dental coverage. Paid holidays and personal time off Paid FMLA leave of absence Flexible Spending Accounts (FSA), including medical and dependent care Basic life insurance with supplemental life insurance options Short- and long-term disability insurance Career and development paths available And more! Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Cognitive Requirements: · Executes tasks independently. · Learns and memorizes tasks. · Maintains concentration/focus on tasks. · Performs task in a demanding environment requiring multi-task and prioritize work. · Must be comfortable working and interacting with large groups of people daily. Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionDescription: We are seeking a dynamic clinical leader to driving excellence in our clinic. This role ensures best practices in patient care, develops clinical teams through training and continuing education, and helps implement innovative services that keep our practices at the forefront of care. Key responsibilities include: Measuring performance against established metrics and holding teams accountable for results - solid patient care and workflow Conducting clinic audits to ensure compliance with clinical protocols and optimize patient outcomes Leading team meetings, CPR training, and continuing education events Overseeing training, competency testing, and development programs for field technicians Supporting the rollout of new technologies, services, and equipment maintenance programs Providing leadership in troubleshooting issues, resolving staff disputes, and supporting practice leadership Requirements: What You Bring Five to 10 years of experience in ophthalmic practices. A minimum of three years of administrative and managerial experience, increasing in complexity, including the supervision of clinical professionals (Preferred). Bachelors in related field or nursing degree preferred. Certified ophthalmic medical technologist or licensed optometrist with appropriate experience considered. Strong leadership and business operations experience required Dependable transportation required to travel to other offices as required Must be flexible with traveling to various locations. Ability to pay attention to detail Ability to maintain confidentiality Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy Displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments Dresses appropriately and is well groomed Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs. Excellent verbal communication skills Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only) Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full-time Description *This position is on-site in the Willow Lawn area of Richmond* As a Medical Insurance Collections Associate, you are responsible for filing insurance claims, managing patient accounts, and answering account status inquiries on optometry and ophthalmology patients. They collect and enter claim information, follow up on unpaid and rejected claims in a timely manner, and may assist with posting insurance and patient payments as needed. Collectors are also held accountable for documenting all customer interactions in the appropriate computer system. Representative reports directly to Revenue Cycle Manager of Collections. What You'll Do Enter information necessary for insurance claims such as patient insurance ID, diagnosis and treatment codes and modifiers and provider information. Insures that claim information is concise, complete, and accurate. Submits insurance claims to clearinghouses or individual insurance companies electronically or via paper CMS-1500 form. Answers patient questions on patient responsible balances, copays, deductibles, write-offs, etc. Resolves patient complaints or explains why certain services are not covered while demonstrating positive customer relationship skills with all telephone encounters. Follows up with insurance companies on unpaid or rejected claims. Resolves issues and re-submits claims. Prepares appeal letters to insurance carriers when not in agreement with claim denial. Collects necessary information to accompany appeal. Follows up on past due patient balances and provides necessary information to collection agencies for delinquent accounts. May perform “soft” collections for patient past due accounts. This may include contacting and notifying patients via phone or mail. Prepares and submits secondary claims upon processing by primary insurer. Posts insurance and patient payments using medical claim billing software as needed. Understands managed care authorizations and limits to coverage such as number of visits. Verifies patient benefits eligibility and coverage. Meet outlined AVP benchmarks and/or quality indicators as monitored through audits or recordings. Meets the expectations of our internal and external customers in providing excellent service. Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the insurance department via scheduling adjustments for unexpected absences, events, or work volume variances. Processes Patient and Insurance Carrier refunds. Other duties and special projects that are assigned by management. Follows HIPAA guidelines in handling patient information. Requirements What You Bring High School Diploma or equivalent required. Computer skills that include a combination of experience in a Windows Operating System, e-mail, and data entry experience. Prior experience with medical billing software is preferred but not required. Three to five years in insurance billing required. Excellent judgment, dependability, and conscientiousness. Demonstrated high ethical standards and integrity. Demonstrated attention to detail. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy. Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. Patient centered care focused, and a team player. Handles multiple tasks effectively and efficiently and exhibits commitment to effective problem-solving techniques when issues arise. Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with AVP's Mission and Vison. Arrives on time, ready to work, and demonstrates minimal absenteeism. Demonstrates effective problem-solving skills Knowledgeable of Medicare and Medicaid billing and reimbursement concepts and principles. Willingness to submit to a background check Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: Paid vacation and holidays (+ two floating holidays) Tuition reimbursement opportunities Referral bonus opportunities Discount on designer eyewear Paid certified accreditation program Physical Requirements: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must be able to be stationary for prolonged periods of time. Cognitive Requirements: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now!

Full-time Description The Atlantic Vision Partners Way At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love - helping our patients see more clearly! We provide our employees with continued support through: On-Site Training Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee, Paid Certified Accreditations, and Unmatched resources like in-house tools to help serve our patients. Your Mission As an Ophthalmic Technician I, you will collaborate closely with our Ophthalmologists and Optometrists to provide high-quality direct patient care. At Atlantic Vision Partners we invest in our employees by providing on-site training and paid certifications for continued growth Come where you can flourish! What You'll Do Obtain and document patient history Follow office workup protocols Determine visual acuity Perform automated refraction Administer eye drops, ointments, and irrigating solutions to the eye as ordered by a physician Perform office duties and clinical tasks - enter data into EMR, provide patient services Measurement of intraocular pressure (tonometry) Pre-operative preparation of patient Maintain equipment and instruments Requirements What You Bring Dependable transportation required to travel to other offices as required Must be flexible with traveling to various locations Ability to pay attention to detail Ability to maintain confidentiality The ability to seek instruction in areas where he/she is not knowledgeable The ability to recognize inconsistencies High School diploma or GED, associate degree preferred 2+ years of experience in eye care preferred Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs. Excellent verbal communication skills Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only) Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: No nights or weekends = work/life balance Paid uniforms Paid vacation and holidays (+ two floating holidays) Tuition reimbursement opportunities Referral bonus opportunities Discount on designer eyewear Paid certified accreditation program Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Cognitive Requirements: · Executes tasks independently. · Learns and memorizes tasks. · Maintains concentration/focus on tasks. · Performs task in a demanding environment requiring multi-task and prioritize work. · Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We're Looking For A Front Desk Receptionist To Join Our Team Are you dependable, self motivated, highly detail-orientated, have great leadership skills and a passion for creating an exceptional patient experience? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you! At Atlantic Vision Partners, you'll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients see more clearly. We provide you with support, unlimited career growth opportunities and unmatched resources to do amazing work. Come where you can flourish! The ideal candidate will have at least 2 years of medical office/administrative experience and be able to perform multiple tasks such as welcoming clients to the clinis, handling calls, and checking our patients in and out. This team member will be instrumental in ensuring patients have the most memorable, positive experience at our clinic. We offer an incredible benefit package that includes medical, dental, employer paid life insurance, 401k with an employer match, 2 weeks paid time off, paid holidays (plus many more). Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

The Coding Educator supports organizational compliance and documentation accuracy through structured education, auditing, and coaching of providers and revenue cycle staff. This role designs and delivers training programs for physicians and non-physician providers to ensure adherence to state and federal coding regulations. The educator conducts quality assurance audits, analyzes coding trends, and serves as a subject matter expert to resolve complex coding and documentation questions. Accurate coding and compliant documentation support appropriate reimbursement and mitigate audit risk ESSENTIAL FUNCTIONS/ KEY RESPONSIBILITIES Develop and deliver coding education programs, webinars, and training materials for providers and staff. Educate physicians and staff on documentation standards to improve coding accuracy and compliance. Stay current with coding, regulatory, and payer guideline changes; communicate updates in a timely manner. Serve as a coding resource by researching issues and responding to inquiries from coders, providers, and staff. Conduct quality assurance coding audits and analyze results to identify trends and educational opportunities. Create and conduct training sessions (live, virtual, and on-demand) on billing and coding rules, modifiers, and payer guidelines. Review and prepare documentation for payer or external audit requests; track and document audit activity through resolution. Develop curricula and training handbooks for providers, front desk teams, and RCM staff. Perform post-training quality reviews to assess comprehension and effectiveness. Participate in coding, compliance, and reimbursement meetings. Perform periodic, risk-based chart audits and provide written feedback of documentation and coding accuracy. Design educational materials on anatomy, medical terminology, coding guidelines, and payer rules. Requirements Current certification in ophthalmic (preferred) or professional medical coding (e.g. COE, CPC, CCS) with a minimum of three (3) years of coding experience. Three to five years in insurance billing required.

Full-time Description A Registered Nurse is a professional who provides patient care based on the nursing process; being involved with maintaining the standard of care for assigned patients through assessment, planning, implementation and evaluation. The Registered Nurse shall oversee and guide employees that are under his/her supervision. The Registered Nurse actively supports and promotes the Centers Philosophy and mission statement. The Registered Nurse is directed by the Charge Nurse. What You'll Do Assesses patient status on admission to the preop area, the operating room and/or the post-op area, and on a continuing basis. Provides safe, therapeutic quality care to patients by utilizing the nursing process and nursing diagnosis in a timely manner and by setting appropriate priorities. Coordinates nursing interventions to enhance achievement of expected outcomes and to ensure readiness for discharge. Documents interventions and patient's responses. Ensures provision of patient care in an organized and timely manner. Utilizes nursing care standards when planning and implementing patient care. Communicates appropriate information regarding patient conditions to those who require the Information including, surgeons, anesthesia, management and other staff. Safely carries out physician's orders correctly and promptly, documenting all activities. Initiates and participates in patient and family education. Assesses learning needs according to patient's level of understanding and readiness to learn. Displays an understanding of each patient's cognitive, physical, emotional and chronological maturity in assessments, treatment, and care. Takes part in pre- and post-op phone calls and communicates any problems to the appropriate person. Maintains competencies to function in RN role within specific area. (Ex. OR circulator - Identification, counting and care of instrumentation and sponges, skin preparation of surgical site). Maintain competencies in conscious sedation administration and monitoring of sedated patient Including airway protection, assessment and support of sedated patients. Protect sedated and anesthetized patients by identifying safety hazards such as electrical, equipment, pressure points and by minimizing exposure to maintain privacy and body temperature. Expertise in safety principles, asepsis, sterile technique and universal precautions. Assesses, anticipates and implements appropriate care throughout the surgical process Correlates clinical data with nursing care. Provides the patient with care measures congruent with his/her age, sex and health status. Excellent organizational skills and attention to detail, prioritizes work to meet the changing needs of the department. ASC Registered Nurse Page Two Document and perform nursing care in assigned area based on standards of care and practice, and TDC policies and procedures. Adhere to all policies and procedures, including standards for confidentiality, Infection Control, safety (OSHA), attendance, punctuality and personal appearance. Serve as a role model and mentor, providing direction and leadership to other staff. Demonstrates understanding of established emergency procedures for the Center. Demonstrates the ability to direct and provide patient care in emergency situations. Shows the ability to make decisions about Center-based problems. Participates in the orientation of nursing and ancillary staff as requested. Participates in developing standardized patient education programs. Participates in Quality Improvement activities including identification of opportunities for cost reductions and efficiencies. Works to achieve and maintain regulatory certification and accreditation of the Center. Demonstrate responsibility and accountability for professional practice and for continued professional growth and development through printed material or other sources and by attending in-services and seminars as appropriate. Must be willing to flex work hours as needed and/or requested by Manager. Other duties as assigned. Requirements What You Bring · Training and understanding of HIPAA requirements and the importance of maintaining patient · confidentiality. · Strong communication and out-going, positive interpersonal skills · Empathetic personality with attention to patient's needs · Strong organizational skills with attention to detail; ability to prioritize tasks · Ability to work as a team member and uphold organizational standards and values · Excellent judgment, dependability, and diligence · Demonstrated high ethical standards and integrity · Demonstrated accuracy and thoroughness; monitors own work to ensure quality · Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy · Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed · 1-2+ years' experience in a surgery center preferred · Has a current license to practice as a Registered Nurse in the State. · Current BCLS certification · Current ACLS certification preferred or basic EKG or Arrhythmia identification certification · ERM system familiarity · Graduate of an accredited school of nursing. · Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only) Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: · No nights or weekends = work/life balance · Paid uniforms · Paid vacation and holidays (+ two floating holidays) · Tuition reimbursement opportunities · Referral bonus opportunities · Discount on designer eyewear · Paid certified accreditation program Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Cognitive Requirements: · Executes tasks independently. · Learns and memorizes tasks. · Maintains concentration/focus on tasks. · Performs task in a demanding environment requiring multi-task and prioritize work. · Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionDescription: As a Medical Insurance Payment Posting Associate, you are responsible for the timely and accurate posting of payments, denials, and adjustments. Responsible for reconciling each batch within each Practice Management system, performing required tasks, and utilizing various applications/tools such as Excel, Word, and 10-key calculator. Requires basic accounting mathematics. Meets all departmental performance standards. What You'll Do Opens batch and selects appropriate payment codes based on insurance/ insurance type. Verifies the registered carrier against the carrier making payment on the EOB. For personal or Credit Card payments received at the office, the Posting Administrator ensures charges are out to Patient Responsibility before posting the payment and selects appropriate payment code. Post Non-Paid EOB Batches for multiple payer types. Selects appropriate transaction message code for denied claims. Posts multiple denial transaction messages as needed. When charges are applied towards deductible, the Poster is required to transfer the deductible amount to Patient Responsibility. If participating payer, posts the contractual adjustment and reduces the balance to the PTR deductible. Posts individually submitted write-offs, payment transfers, refunds, reversals and recoveries as per policy. Assigned Poster reviews current balance in system before processing card to avoid duplicate processing. Enter payment information into credit card software and awaits bank acknowledgement of payments processed or declined. Returns all declines to collector or assistant to obtain new credit card information. Posts NSF's and Chargebacks to the appropriate patient's account, including the appropriate fee affiliated with the transaction Fully accountable for posting all payments and adjustments in accordance with monthly deadlines. Meets all departmental standards for posting productivity and quality. Maintain strict confidentiality in accordance with HIPAA regulations and Company policy. Any patient private health information (PHI) must not be divulged on any account except to payers that need information to process the claim for payment. Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties. Performs other job-related duties within the job scope as requested by RCM Supervisor, Manager, or Director Provides efficient and friendly customer service to all company Departments Maintains excellent rapport with all external vendors Always embodies the principles of the corporate Mission Statement and Philosophy. Represents the corporation in a positive fashion and makes all individuals feel as comfortable as possible. Conducts all business professionally, maintaining respect for individuals. Responsible for company-wide policies and procedures. Maintains constant awareness of potential safety hazards ensuring necessary safety precautions. Reads and complies with established policies and procedures. Requirements: What You Bring High school diploma or equivalent 1-3 years of experience in a medical office environment is preferred Excellent judgment, dependability, and conscientiousness. Demonstrated high ethical standards and integrity. Demonstrated attention to detail. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy. Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. Patient centered care focused, and a team player. Handles multiple tasks effectively and efficiently and exhibits commitment to effective problem-solving techniques when issues arise. Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with AVP's Mission and Vision. Arrives on time, ready to work, and demonstrates minimal absenteeism. Demonstrates effective problem-solving skills Knowledgeable of Medicare and Medicaid billing and reimbursement concepts and principles Willingness to submit to a background check Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: Paid vacation and holidays (+ two floating holidays) Tuition reimbursement opportunities Referral bonus opportunities Discount on designer eyewear Paid certified accreditation program Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Cognitive Requirements: · Executes tasks independently. · Learns and memorizes tasks. · Maintains concentration/focus on tasks. · Performs task in a demanding environment requiring multi-task and prioritize work. · Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionDescription: The Atlantic Vision Partners Way At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love - helping our patients see more clearly! We provide our employees with continued support through: · On-Site Training · Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee, · Paid Certified Accreditations, and · Unmatched resources like in-house tools to help serve our patients. Come where you can flourish! Your Mission We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy. What You'll Do · Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously · Register patients and verify patients' records are up-to-date and accurate · Verify personal and insurance information for services and procedures · Schedule appointments and procedures · Reschedule missed appointments and cancellations · Process medical record requests · Collect and process payments from patients · Conduct daily reconciliation of cash reports and monies collected · Complete other functions as requested by management Requirements: What You Bring · Strong communication, outgoing, and positive interpersonal skills · Healthcare and service industry experience preferred · Empathetic personality with attention to patient's needs · Strong organizational skills with attention to detail; ability to prioritize tasks · Ability to work as a team member and uphold organizational standards and values · Demonstrated computer literacy REQUIRED · Excellent judgment, dependability, and diligence · Demonstrated high ethical standards and integrity · Demonstrated accuracy and thoroughness; monitors own work to ensure quality · Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy · Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed · Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect · High School diploma or GED, associate degree preferred · Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only) Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: · No nights or weekends = work/life balance · Paid uniforms · Paid vacation and holidays (+ two floating holidays) · Tuition reimbursement opportunities · Referral bonus opportunities · Discount on designer eyewear · Paid certified accreditation program Physical Requirements: · Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. · Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. · Must be able to be stationary for prolonged periods of time. Cognitive Requirements: · Executes tasks independently. · Learns and memorizes tasks. · Maintains concentration/focus on tasks. · Performs task in a demanding environment requiring multi-task and prioritize work. · Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now! Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We're Looking For An Ophthalmic Technician To Join Our Team Are you dependable, self motivated, highly detail-orientated, have great leadership skills and a passion for creating an exceptional patient experience? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you! At Atlantic Vision Partners, you'll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients see more clearly. We provide you with support, unlimited career growth opportunities and unmatched resources to do amazing work. Come where you can flourish! The Ophthalmic Technician will assist our Ophthalmologists and Optometrists in a fast-paced work environment, providing support through direct patient care, clinical tasks, and administrative responsibilities. PPE (personal protective equipment) is provided Minimal travel to one of our other office locations is required on occasion as necessary. We offer an incredible benefit package that includes medical, dental, employer paid life insurance, 401k with an employer match, 2 weeks paid time off, paid holidays (plus many more). Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Job DescriptionDescription:*This position is on-site in the Willow Lawn area of Richmond* As a Medical Insurance Collections Associate, you are responsible for filing insurance claims, managing patient accounts, and answering account status inquiries on optometry and ophthalmology patients. They collect and enter claim information, follow up on unpaid and rejected claims in a timely manner, and may assist with posting insurance and patient payments as needed. Collectors are also held accountable for documenting all customer interactions in the appropriate computer system. Representative reports directly to Revenue Cycle Manager of Collections. What You'll Do Enter information necessary for insurance claims such as patient insurance ID, diagnosis and treatment codes and modifiers and provider information. Insures that claim information is concise, complete, and accurate. Submits insurance claims to clearinghouses or individual insurance companies electronically or via paper CMS-1500 form. Answers patient questions on patient responsible balances, copays, deductibles, write-offs, etc. Resolves patient complaints or explains why certain services are not covered while demonstrating positive customer relationship skills with all telephone encounters. Follows up with insurance companies on unpaid or rejected claims. Resolves issues and re-submits claims. Prepares appeal letters to insurance carriers when not in agreement with claim denial. Collects necessary information to accompany appeal. Follows up on past due patient balances and provides necessary information to collection agencies for delinquent accounts. May perform “soft” collections for patient past due accounts. This may include contacting and notifying patients via phone or mail. Prepares and submits secondary claims upon processing by primary insurer. Posts insurance and patient payments using medical claim billing software as needed. Understands managed care authorizations and limits to coverage such as number of visits. Verifies patient benefits eligibility and coverage. Meet outlined AVP benchmarks and/or quality indicators as monitored through audits or recordings. Meets the expectations of our internal and external customers in providing excellent service. Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the insurance department via scheduling adjustments for unexpected absences, events, or work volume variances. Processes Patient and Insurance Carrier refunds. Other duties and special projects that are assigned by management. Follows HIPAA guidelines in handling patient information. Requirements: What You Bring High School Diploma or equivalent required. Computer skills that include a combination of experience in a Windows Operating System, e-mail, and data entry experience. Prior experience with medical billing software is preferred but not required. Three to five years in insurance billing required. Excellent judgment, dependability, and conscientiousness. Demonstrated high ethical standards and integrity. Demonstrated attention to detail. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy. Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. Patient centered care focused, and a team player. Handles multiple tasks effectively and efficiently and exhibits commitment to effective problem-solving techniques when issues arise. Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with AVP's Mission and Vison. Arrives on time, ready to work, and demonstrates minimal absenteeism. Demonstrates effective problem-solving skills Knowledgeable of Medicare and Medicaid billing and reimbursement concepts and principles. Willingness to submit to a background check Benefits & Perks We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: Paid vacation and holidays (+ two floating holidays) Tuition reimbursement opportunities Referral bonus opportunities Discount on designer eyewear Paid certified accreditation program Physical Requirements: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must be able to be stationary for prolonged periods of time. Cognitive Requirements: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. Compliance training and testing is required annually and as needed. Ready to Join Our Team? Apply Now!

SURGICAL COUNCILOR Our team is growing and we are seeking a highly motivated, service-minded, professional, to join our team in Richmond, VA. An ideal candidate will be a hardworking, team player, with exceptional communication skills. The opportunity to learn and grow with us is substantial - we want candidates who are passionate about what they do. JOB SUMMARY: This individual will play an integral role in the patient's surgery experience. The Counselor is responsible for administering practice marketing and business development for refractive surgery. This individual provides face-to-face screening, education, and counseling to patients regarding the benefits of IOL lens options, including elective options with advanced-technology lenses. In addition, the counselor is responsible for discussing cost and payment options for these elective services and providing meaningful insight into each procedure and how the procedure will impact their eyesight. For cataract procedures, discuss premium lenses compared to a standard lens. RESPONSIBILITIES: 1. Marketing/Business Development • Implements the refractive marketing objectives and motivates support staff to participate. • Participates in staff training on refractive surgery. • Acts as key contact person for all refractive surgery inquiries, including those from patients, physicians, and staff members. 2. Provider Relations • Communicates optometric referrals via follow-up correspondence, educational materials, and reporting. • Maintains process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, educational materials and optometric staff training. • Impliments OD co-management manual, working with the physicians to ensure appropriate protocols are included in the manual. 3. Administrative Duties • Maintains and monitors internal systems (i.e., tracking of new patient scheduling, patient correspondence, marketing budget, and referral source follow-up). • Maintains an internal patient database; identifies target patients for mailings and telephone calls. Essential Skills and Abilities: • Strong written and verbal communication skills. • Influential motivator. • Knowledge in laser vision correction. • Computer literacy. • Team orientation. • Strong organization with attention to detail. • Highly professional image. • Management of multiple projects simultaneously. Education and Experience: • College degree including business-related courses (sales/marketing emphasis preferred). • One to two years of ophthalmic/optometric experience preferred. • One to two years of sales experience preferred. JOB DETAILS & BENEFITS Seeking full-time applicants Full-Time employees are eligible for: Medical, Dental, and 401(k) through the company Generous PTO plans and paid holidays *Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.