Atlantic, Tomorrow's Office jobs - 43 jobs

Base Salary Plus Monthly Commissions & Bonuses! Are you Enthusiastic & Outgoing? Confident & Persuasive? At Atlantic Tomorrow's Office, our Sales Team is full of self-disciplined, energy-driven performers that drive success using our unique go to market strategy. Our sales professionals are equipped with subject matter experts, to aid with every opportunity you uncover to ensure your success. This role will allow you to sell with freedom & independence or sell as a team where you are the leader. Our hybrid environment allows you to be in the field, meeting new prospects daily, giving you the ability to succeed both in person and virtual where needed. Your successful efforts will result in regular recognition, manufacturer and/or comp dollars, bonuses & multipliers based on performance. Sales contests are also offered regularly as we embrace competition as a sales organization. This opportunity comes with salary, plus commissions & bonuses accompanied by full benefits. President's Club trips are offered to some of the most beautiful places in the world those that overachieve their goals. The Hiring Manager has been in the industry for over 20 years and is a motivator with a focus on development versus micro-management. We look forward to you joining our team!

**Site Leader, Legal** **Job Title:** Site Leader, Legal **Three Sentence Summary:** Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. **Roles and Responsibilities:** + Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. + Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. + Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. + Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. + Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. + Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. + Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. **Qualifications (Must Have):** + High school diploma or GED. + Minimum of 2 years' experience in the legal industry. + Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. + Excellent organizational skills and the ability to lead and train employees effectively. **Qualifications (Nice to Have):** + Experience in delivering classroom or informal training sessions. + Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). + Familiarity with different types of law and legal departments. + Proficiency in operating advanced machinery for complex jobs. If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

**Senior Services Operations Manager - Managed Services** The Senior Services Operations Manager serves as the primary operational point of contact for assigned Global/Vertical customers, primarily in North America. This role is responsible for overseeing Ricoh employees-including individual contributors and managers-from initial contract engagement through ongoing account management and retention. This position ensures proactive communication with key customers to meet agreed-upon performance standards locally and nationally. Responsibilities include P&L reconciliation, strategic implementation, employee relations, and customer satisfaction for designated accounts. The manager leads operational best practices and implementation processes, engaging necessary resources and ensuring alignment with Service Level Agreements. Success in this role is measured by customer retention, issue resolution, contract adherence, and overall satisfaction. **Key Responsibilities** **People Development** + Promote effective recruiting and selection processes to attract top talent. + Identify training needs through competency assessments and Ricoh learning programs. + Assign tasks and training to enhance team development and satisfaction. + Coach and develop up to 200 direct and indirect employees. + Set clear goals, define roles, and hold teams accountable. + Collaborate across teams to implement solutions and initiatives. + Recognize employee excellence through Ricoh's recognition programs. + Build high-performing teams through feedback, recognition, and compensation management. + Address performance issues and take corrective action when needed. + Mentor team members and lead by example. + Empower teams to solve problems and drive process improvements. **Customer Relations** + Build strong relationships with internal and external customers. + Act as the voice of the customer to prioritize impactful actions. + Identify service delivery gaps and adjust processes accordingly. + Resolve account issues to ensure customer satisfaction. + Lead strategic meetings with key customer contacts. + Develop templates and reporting cadences aligned with contractual obligations. **Operational Effectiveness** + Manage approximately $13M in Enterprise Services revenue. + Support global operations strategy through collaboration. + Serve as a subject matter expert in EAO Program standards and best practices. + Ensure timely execution of initiatives aligned with quality standards. + Navigate Ricoh's internal structure effectively. + Facilitate internal communications across functional areas. + Drive performance, efficiency, and profitability through process improvements. + Ensure service delivery certification and continuous improvement. + Implement Core Team processes including Account Charter, RAMP, and CAD. + Oversee onboarding processes to meet customer expectations. + Participate in implementation planning for assigned accounts. + Establish reporting packages based on customer needs. + Lead change management strategies aligned with Ricoh's goals. **Opportunity Identification** + Stay informed on new products and services to identify growth opportunities. + Validate and execute new opportunities efficiently. + Support team selling models and collaborate with global teams. **Finance & Billing** + Ensure profitability across all assigned accounts, down to site level. + Identify and address sources of poor profitability. + Oversee billing accuracy and escalate issues as needed. + Collaborate with A/R to resolve collections issues. **Qualifications (Education, Experience, and Certifications)** + Bachelor's degree or equivalent experience required + 3-5 years of management experience + 2+ years of project management experience strongly preferred + ITIL Fundamentals Certification preferred + Proven track record in marketing both standard and advanced services and solutions + Demonstrated success in building relationships with internal and external customers + High-level understanding of technology including networks, security, print servers, and print devices **Knowledge, Skills, and Abilities** + Excellent verbal and written communication skills across all levels of management, vendors, employees, and customers + Strong initiative and ability to work independently + Exceptional customer relations and project management skills + Ability to prioritize tasks effectively + Highly motivated and capable of managing multiple assignments in a fast-paced environment + Proficient in standard software applications + Strong problem-solving, analytical, and product/service knowledge + Ability to independently support areas such as PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, and vertical-specific training + Proficiency gained through experience and/or training in the above areas **Working Conditions, Mental and Physical Demands** + Primarily office-based with standard lighting, ventilation, and noise levels + Cyclical stress due to frequent goals and deadlines; daily stress from decision-making responsibilities + Mostly sedentary work with occasional walking, standing, bending, and lifting of items under 10 lbs. + Moderate dexterity required for tasks involving calculators, keyboards, and small tools + Occasional travel to customer sites, which may not be accessible via public transportation + Overnight travel required The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

A family-owned office technology provider in Brooklyn is looking for a full-time Contact Center Team Lead. This role supports the Customer Care Manager in managing daily operations and provides leadership to agents, emphasizing quality assurance and training. Candidates should have over 3 years in customer service, ideally with team lead experience, and possess excellent communication skills. Benefits include health insurance and a 401(k). The work schedule is Monday to Friday in-person at our Brooklyn location. #J-18808-Ljbffr

Senior Field Representative - Field Services Support Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity. Industry certification required (1). Job Duties and Responsibilities Technical Services Specializes in repair of a core set of highly complex office products Performs full range of procedures: diagnostics, installations, removals, and retrofits Troubleshoots and repairs components on B&W, color, and multifunctional devices Demonstrates required digital competencies and completes training on new equipment Works independently; meets productivity expectations Technical Expertise & Leadership Provides 2nd-level technical support to technicians Conducts on-the-job training (OJT) and technical seminars Serves as a role model with professional appearance and behavior Champions team improvement and best practices Territory & Inventory Management Manages territory, inventory, and customer relationships Assumes Field Technology Service Manager duties when needed Maintains accurate parts inventory and adheres to back-up procedures Completes administrative tasks in a timely and accurate manner Supports sales through lead generation opportunities Customer Service Handles the most challenging service scenarios professionally Acts as liaison for unresolved technical issues Ensures high levels of customer satisfaction Maintains "car stock" inventory Performs other duties as assigned Qualifications Education & Experience Technical school graduate with 3+ years of related experience Minimum of 2 years as a Technology Service Consultant I Sustained 2-year track record of meeting or exceeding performance expectations At least 1 industry certification Valid driver's license and insurance as per Ricoh policy Knowledge, Skills, and Abilities Strong understanding of electro-mechanical devices and electronics Expert knowledge of assigned equipment Effective, methodical problem solver Excellent communication and customer service skills Proficient in reading technical materials (manuals, parts books, etc.) Working Conditions & Physical Requirements Primarily office environments with standard lighting and noise Extensive daily travel required (vehicle or walking territory) in all weather Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents May require shift work, overtime, and on-call availability Regular contact with internal teams and customers Physical Demands: Push/pull equipment up to 400 lbs; lift up to 50 lbs Frequent standing, walking, bending, squatting, and kneeling Work in tight/low spaces and upstairs locations Requires use of hand tools and fine motor skills for intricate repairs

**Able to reside in - Albany NY, Hartford CT. Providence RI or Boston** Profile The **Strategic Senior Technology Specialist** is responsible for executing the core equipment and basic services strategy within assigned accounts, working closely with the Client Executive in Strategic and Enterprise Accounts. **Job Duties and Responsibilities** + Partner with the Client Executive to implement equipment and basic services strategies within assigned accounts. + Independently lead customer engagements, meetings, and develop opportunities by leveraging subject matter experts and other resources to position, propose, and close deals. + Qualify opportunities efficiently and develop proposals that meet or exceed customer requirements. + Craft and position the Ricoh portfolio to align with customer needs. + Assess solution fit and affordability for the customer. + Lead pricing, proposal development, and negotiations. + Propose, sell, and deliver profitable core equipment and basic services. + Collaborate with matrix teams to ensure high-quality deliverables for clients. + Build trust and influence through effective collaboration with clients. + Clearly articulate Ricoh's industry position and value proposition to clients. + Perform other duties as assigned. **Qualifications (Education, Experience, and Certifications)** + Bachelor's degree or equivalent experience in a related field. + 5-10 years of experience selling into Fortune 5000 companies. + Proven consultative selling skills. **Knowledge, Skills, and Abilities** + Strong negotiation and selling skills. + Deep understanding of customer approval processes and internal workflows. + Ability to sell service annuities and effectively manage change orders. + Demonstrated success in using collaboration to build influence. + Strong knowledge of Ricoh's core products and services portfolio. + Ability to independently develop and deliver compelling value propositions. + Excellent verbal and written communication skills. + Proven ability to build and maintain professional relationships. + Awareness of changing market trends. + IT-savvy with knowledge of enterprise architectures. + High learning agility. **Working Conditions, Mental and Physical Demands** + Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels. + Work assignments are varied and require interpretation, comprehension, and application of complex material and data. + Minimal physical effort required; work is primarily sedentary but may involve walking, standing, bending, and lifting objects under 10 lbs. + Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment. + Travel required (approximately 30%), including overnight travel. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Title: Site Manager Summary: As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. Roles and Responsibilities: * Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. * Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. * Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. * Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. * Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. * Provide ongoing training and development opportunities, empowering team members to reach their full potential. Qualifications Must Have: * High school diploma or equivalent (GED). * A minimum of three years of relevant work experience, including customer-facing roles. * Demonstrated previous managerial experience, ideally within a similar field. * Proficiency in technology and adept problem-solving skills. * Effective communication skills, demonstrated through both written and verbal channels. Qualifications Nice to Have: * Previous management experience. * Familiarity with the technical aspects of B2B services. * Proficiency in Office 360. Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us.

Job Description The Production Print Field Technician should have training and experience with B&W and color production level copier machine product lines. Providing high-quality technical support to our customer base Communicating with customers and sales representatives to ensure satisfaction Connecting/installing office equipment to our customer's network Troubleshooting and developing options Managing time, resources and various demands Determining “the cause” of issues through proper troubleshooting and performing thorough/quality service. Qualifications Minimum of three years related experience Certification and experience with Konica Minolta & Ricoh production models preferred as well as Xerox & Canon; other copier, printer, and fax product lines desirable. Experience with Fiery and/or CREO Print Controllers. Network experience. A+ or N+ certifications and connectivity experience preferred. Atlantic, Tomorrow's Office offers a very attractive compensation package which includes: Competitive salary based on experience Comprehensive Benefits Coverage 401(k) Fee reimbursement for further certifications PTO

PROFILE** This position will support client facilities services in a corporate environment. Services provided to client include mailroom activities including all shipping and receiving duties, customer kiosk/locker backup support, reporting preparation of all activities and other departmental duties. The right candidate will be an integral part of our talented team, supporting our continued growth. **JOB DUTIES AND RESPONSIBILITIES** + Perform duties related to mail, shipping and receiving + Assist with the loading and unloading of scheduled and unscheduled trucks. Use of pallet jack often required for incoming and outgoing items and internal deliveries. + Scan and input all incoming and outgoing items into TRAC database, including certified, registered, return receipt, Federal Express and UPS for delivery to customers. + Stationery/office supplies management and distribution (small items) + · Document and maintain all data. logs and supporting documents according to management guidelines and maintain detailed files of such. + Assists Site Manager with managerial duties to include creating/supporting/submission of required reporting + Reviews operations and business processes and makes recommendations for improvement efficiency + Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude + Perform various departmental duties as requested + Assists Site Manager as needed **QUALIFICATIONS (Education, Experience, and Certifications)** + Requires high school diploma or GED and 1-2 years of related work experience. Supervisory experience a plus + Must be able to lift up to 50 lbs. + Must be able to stand and walk for extensive period of time/distance + Demonstrate competency in computer skills including proficiency in MS Office Suite + Professional presence for customer facing Same Posting Description for Internal and External Candidates Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

** The Account Manager (AM) plays a critical role in solving business challenges and building strong customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh's solutions to their mission-critical goals through strategic engagement with decision-makers and influencers. **Key Responsibilities:** **Business Development:** Open new doors and generate sales opportunities within new and existing accounts to increase Ricoh's market share. **Customer Engagement:** Understand customer environments and uncover challenges through research and discovery. Focus on customer needs rather than predefined products or services. **Solution Selling:** Position Ricoh's portfolio through compelling storytelling and demonstrate how solutions impact the customer's financial and operational outcomes. **Communication & Presentation:** Deliver persuasive presentations both in person and virtually. Maintain excellent verbal and written communication skills. **Qualifications:** + Bachelor's degree or equivalent experience required + 3+ years of business development experience + Preferred experience in IT and/or software services + Understanding of document workflow solutions + Foundational knowledge of P&L components + Strong research and analytical skills + Proven ability to manage multiple accounts with attention to detail **Skills & Abilities:** + Collaborative and influential team player + Strong understanding of solution design + Thought leadership in customer engagement + Ability to assess customer environments and expand core services + High learning agility and strategic thinking + Builds internal advocates and customer sponsors **Working Conditions:** + Office environment with standard lighting, ventilation, and noise levels + Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting + Travel required (~20%), including possible overnight stays The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

The Network Operation Technician is responsible for providing remote service and support needs for Atlantic's Managed IT customer base. This relates to all technology at the client site, including workstations, servers, printers, networking equipment, and vendor-specific hardware and software. Essential Duties and Responsibilities: IT support relating to technical issues involving Microsoft's core business applications Support services for Microsoft related technologies. This includes Windows 10/11 and Windows Server operating systems, as well as Azure, Active Directory, the Microsoft Office suite and Office365 Ability to troubleshoot network equipment including firewalls, switches and wireless network components Provisioning and installation of hardware and software as they relate to user workstations. Remote access solution installation and support: VPN, Terminal Services, RDS and AVDs Ability to troubleshoot VMware environments Strong communication skills, keeping the clients informed of their problem status and resolution. Improve customer service, perception, and satisfaction Ability to work in a team Escalate service issues that cannot be completed within agreed service levels Understand processes in the ConnectWise trouble ticketing system, providing timely updates of status to the clients and providing problem resolution details Utilize RMM and available network monitoring tools to diagnose problems remotely Ensure documentation is properly entered and updated in the IT Glue database Knowledge, Skills, and/or Abilities Required: Minimum of 3 years troubleshooting end-user IT issues A+, Network+, Server+ certification or equivalent preferred. VMware, networking, and firewall knowledge. Excellent problem-solving skills, ability to troubleshoot and diagnosis technical issues in a timely manner Ability to work independently to find technical solutions, and an understanding of when problems should be escalated Ability to multi-task and adapt to changes quickly, including re-prioritizing assignments. Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment

Profile The Client Executive, Legal Services is a strategic account management and business development role focused on driving growth and deepening relationships within a select portfolio of large law firms. This role involves high-level engagement with senior law firm leaders, including Managing Partners, COOs, and other executive stakeholders, to shape and execute account strategies aligned with Ricoh's broader industry vision. In addition to managing existing relationships, the Client Executive proactively identifies new business opportunities, expands Ricoh's footprint within each firm, and leads the development of tailored solutions that address evolving client needs. **Job Duties and Responsibilities** + Build and maintain trusted partnerships with senior law firm leaders. + Maintain detailed relationship maps for each client, identifying key stakeholders, engagement history, and influence levels to inform strategy and outreach. + Brings thought leadership to the client engagement and uses collaboration to build trust, confidence and influence. + Gain sound understanding of clients' business challenges and goals by conducting effective client engagements. + Lead business planning process in partnership with the client with a specific focus on account level planning. + Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of services. + Proactively engages and aligns additional sales, operations and SME resources aligned to client initiatives. + Clearly articulates Ricoh's position in the industry and value to the client. + Builds relationships inside the organization, account retention and expansion, and manage the day to day sales activities. + Strives to understand and manage the customer's approval process through sponsors. + Meet or exceed revenue and gross profit expectations. + Leverages CRM to enter/track all sales data and activities daily. + Performs other duties as assigned. Qualifications (Education, Experience, and Certifications) + Bachelor's degree or equivalent experience in the Legal Industry. + Experience with workflow redesign, process automation, and technology integration. + Experience working with executive level leaders in the NLJ 350 + 10+ years account management experience specifically in the Legal Industry + Experience growing services. **Knowledge, Skills and Abilities** + Knowledge, skills, and mindset to identify, design, and create technology-driven solutions that streamline and optimize business processes. + Demonstrated success with using collaboration to build influence. + Brings thought leadership to customer engagement. + Outstanding verbal and written communication skills. + Ability to be proactive, provide creative ideas and solutions. + Proven ability to develop, nurture and maintain professional relationships with relevant stakeholders. + Stays current with Ricoh offerings. **Working Conditions, Mental and Physical** + Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. + Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information. + Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. + Travel required (app%). 30%); may include overnight%) travel. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Description Delivers and picks up supplies to and from assigned client locations Maintains a safe work area for customers and coworkers Performs other miscellaneous duties as assigned and performs duties at company established performance levels Requirements: Must be able to work current schedule. This is a part-time position, Monday - Friday (10:00am-4:00pm with half hour lunch) Prolonged periods of standing, stooping, crawling, and bending May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices Environmental conditions include heat, cold, humidity, noise, dust, and wetness High school education or equivalent Working knowledge of activities, methods, procedures, and policies of the shop Ability to handle multiple tasks Should have knowledge of the NYC area due to client locations Other: Competitive pay, based on experience. Travel reimbursement

Site Leader, Legal Job Title: Site Leader, Legal Three Sentence Summary: Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. Roles and Responsibilities: Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. Qualifications (Must Have): High school diploma or GED. Minimum of 2 years' experience in the legal industry. Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. Excellent organizational skills and the ability to lead and train employees effectively. Qualifications (Nice to Have): Experience in delivering classroom or informal training sessions. Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). Familiarity with different types of law and legal departments. Proficiency in operating advanced machinery for complex jobs. If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

**Job Title:** Site Manager **Summary:** As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. **Roles and Responsibilities:** - Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. - Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. - Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. - Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. - Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. - Provide ongoing training and development opportunities, empowering team members to reach their full potential. **Qualifications Must Have:** - High school diploma or equivalent (GED). - A minimum of three years of relevant work experience, including customer-facing roles. - Demonstrated previous managerial experience, ideally within a similar field. - Proficiency in technology and adept problem-solving skills. - Effective communication skills, demonstrated through both written and verbal channels. **Qualifications Nice to Have:** - Previous management experience. - Familiarity with the technical aspects of B2B services. - Proficiency in Office 360. Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

PROFILE This position will support client facilities services in a corporate environment. Services provided to client include mailroom activities including all shipping and receiving duties, customer kiosk/locker backup support, reporting preparation of all activities and other departmental duties. The right candidate will be an integral part of our talented team, supporting our continued growth. JOB DUTIES AND RESPONSIBILITIES Perform duties related to mail, shipping and receiving Assist with the loading and unloading of scheduled and unscheduled trucks. Use of pallet jack often required for incoming and outgoing items and internal deliveries. Scan and input all incoming and outgoing items into TRAC database, including certified, registered, return receipt, Federal Express and UPS for delivery to customers. Stationery/office supplies management and distribution (small items) · Document and maintain all data. logs and supporting documents according to management guidelines and maintain detailed files of such. Assists Site Manager with managerial duties to include creating/supporting/submission of required reporting Reviews operations and business processes and makes recommendations for improvement efficiency Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude Perform various departmental duties as requested Assists Site Manager as needed QUALIFICATIONS (Education, Experience, and Certifications) Requires high school diploma or GED and 1-2 years of related work experience. Supervisory experience a plus Must be able to lift up to 50 lbs. Must be able to stand and walk for extensive period of time/distance Demonstrate competency in computer skills including proficiency in MS Office Suite Professional presence for customer facing Same Posting Description for Internal and External Candidates

Job Details Salary Range: $60,000.00 - $67,000.00 Salary Contact Center Team Lead Department: Customer Care Reports To: Customer Care Manager The TGI Story A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today's complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners. TGI's Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position. Website: ********************** Summary The Contact Center Team Lead supports the Customer Care Manager in overseeing daily contact center operations while providing frontline leadership to agents. This role plays a key part in quality assurance, coaching, training, and operational support, with preferred experience handling supply orders and service calls. The Team Lead acts as a bridge between agents and management, ensuring consistent service delivery, adherence to standards, and continuous performance improvement. Responsibilities Support Manager with daily operations, staffing coverage, and escalations Provide real-time agent support and lead by example Conduct QA reviews (calls, emails, tickets) and deliver feedback Coach agents to improve KPIs (CSAT, SLA, AHT, Quality) Support onboarding and ongoing training initiatives Assist with supply ordering and service call workflows Troubleshoot supply/service issues and ensure proper documentation Identify trends and recommend process improvements Required Qualifications 3+ years contact center/customer service experience Prior Team Lead, Senior Agent, QA, or (onsite & Virtual) Training experience knowledge of contact center metrics Excellent communication and organizational skills Preferred Qualifications Experience with supplies and service calls CRM/contact center platform experience e.g. Five9 or similar software High-volume, Fast paced, SLA-driven environment College degree Skills Leadership Manager support Quality focus Coaching Problem solving Customer-Centric Job Type Full-time Pay $60,000 - $67,000 Benefits Dental Insurance, Health Insurance, Vision Insurance, PTO, and 401(k) Schedule Monday to Friday Work Location In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231 (free limited employee parking)) EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr

Job Description Atlantic Tomorrows Office is a nationally recognized distributor of copier and high-end production equipment. We sell and service Ricoh, Toshiba, Konica, HP, and Kyocera products in the Tri-State area, and have openings in our Jericho, LI office that services clients in Long Island, Brooklyn & Queens. We are looking for motivated, experienced & hands-on Field Service Technicians, the ideal candidates will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client's expectations. Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites Manage and maintain a highly accurate parts inventory via handheld device Receive, prioritize and accurately close service calls via handheld device Assist with equipment installations as needed Keep current with new technology through off-site manufacturer's classes and online training Communicate equipment problems and solutions to fellow technicians & management Project a positive company image through professional appearance, exceptional communication skills & excellent customer service A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience Computer literate and basic knowledge of networking Electronic & mechanical experience/aptitude Experience working on digital copiers and/or laser printers (Konica Minolta, HP, Ricoh & Kyocera experience is a plus) Experience in networking and/or installing drivers is preferred Valid driver's license with an excellent driving record and reliable transportation Able to work independently, under pressure at customer sites and to accept direction on given assignments Able to handle and solve new challenges, demonstrate initiative and a willingness to learn Team player, reliable, punctual, and possessing a positive attitude Willingness to travel to various locations as needed Driving knowledge of the above-mentioned area(s) Salary commensurate with experience & expertise on manufacturers we sell (Ricoh Toshiba Konica Kyocera HP Kip)

The Account Manager (AM) plays a critical role in solving business challenges and building strong customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh's solutions to their mission-critical goals through strategic engagement with decision-makers and influencers. Key Responsibilities: Business Development: Open new doors and generate sales opportunities within new and existing accounts to increase Ricoh's market share. Customer Engagement: Understand customer environments and uncover challenges through research and discovery. Focus on customer needs rather than predefined products or services. Solution Selling: Position Ricoh's portfolio through compelling storytelling and demonstrate how solutions impact the customer's financial and operational outcomes. Communication & Presentation: Deliver persuasive presentations both in person and virtually. Maintain excellent verbal and written communication skills. Qualifications: * Bachelor's degree or equivalent experience required * 3+ years of business development experience * Preferred experience in IT and/or software services * Understanding of document workflow solutions * Foundational knowledge of P&L components * Strong research and analytical skills * Proven ability to manage multiple accounts with attention to detail Skills & Abilities: * Collaborative and influential team player * Strong understanding of solution design * Thought leadership in customer engagement * Ability to assess customer environments and expand core services * High learning agility and strategic thinking * Builds internal advocates and customer sponsors Working Conditions: * Office environment with standard lighting, ventilation, and noise levels * Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting * Travel required (~20%), including possible overnight stays The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.