Customer Service Rep
Atlantic Tractor LLC Job In Salisbury, MD
Atlantic Tractor
Salisbury, Maryland
Purpose:
Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.
Responsibilities:
Develop new customers and business opportunities
Maintain and grow customer relationships
Maintain a targeted customer list and schedule in person visits on a daily basis
Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
Performs follow-up calls at customer locations on complete goods and major parts and service
Addresses customer concerns and resolves problems effectively and satisfactorily
Profiles customer's machines, vehicles and demographic information
Participates in product presentations at customer clinics, and meetings held outside the dealership
Assists the Sales department with after sales calls to ensure equipment operates to the customer's satisfaction
Provides limited technical support where applicable
Focus on business groth in the parts and service area
Experience, Education, Skills and Knowledge:
2+ years experience in an agricultural or turf related role with involvement in activities such as sales, service, training or other related work
Excellent customer relationship skills
Ability to write and speak effectively to individuals and groups
Ability to use standard desktop load applications such as Microsoft Office and internet functions
High School Diploma or equivalent experience
Valid drivers license
Valid DOT Medical Certificate
The compensation range for this position is $50K-$60K based on experience.
Aftermarket Manager (Service / Parts)
Atlantic Tractor LLC Job In Salisbury, MD
Aftermarket Manager Job Description
Atlantic Tractor -- John Deere Dealer
Salisbury, Maryland
Responsibilities:
● Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region.
● Works with Corporate Aftermarket Manager, Regional Aftermarket Managers, fellow Area Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan.
● Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals.
● Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction.
● Identify and drive continuous service and parts process improvements.
● Identify new opportunities and develop actionable plans to grow service and parts sales.
● Identify and improve operational effectiveness of facilities mobile vehicles and other assets.
● Prepares and analyzes Service department reports; uses date to help drive improvement and growth.
● Manages recruiting, staffing and employee development activities for Service and Parts employees.
● Resource for Service and Parts to help resolve work order issues and customer complaints.
● Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
● Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.
● Ensure that company's reputation and image in the community is consistent with company Core Values.
● Responsible for delivering high level customer experience.
● Adhere to, communicate and coach all company safety policies and procedures.
Experience, Education, Skills and Knowledge:
● 5+ years of experience in Service and/or Parts department operations with emphasis on Service.
● Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions. ● Strong communication skills with customers and direct reports.
● Ability to write and speak effectively to individuals and groups.
● Ability to lead teams and hold people accountable.
● Familiar with John Deere and competitive products.
● Strong understanding of financial principles relative to Service and Parts department operations.
● Ability to analyze and interpret internal reports.
● Excellent customer service skills.
● Ability to work extended hours and Saturdays as needed.
● Valid drivers license.
The starting salary is $80K and will be based on experience.
#INDHP
Parts Salesperson
Atlantic Tractor LLC Job In Chestertown, MD
Parts Salesperson Job Description
Chestertown, Maryland
Purpose:
This position is responsible for the selling of parts to customers over-the-counter and providing necessary parts to the service department and by placing special orders for our customers. Meet or exceed monthly sales goals driving sales through Aftermarket promotions.
Responsibilities:
Promotes and sells products and/or services to meet customer needs.
Supplies Service Technicians with parts as required.
Assists with preparing and maintaining merchandise displays.
Verifies receipting-in or shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations.
Assists in keeping the parts department clean and orderly.
Follows up on shortages and expedites issues by reporting to the manager.
Assists in maintaining all department tools, equipment and vehicles in good working order.
Shall be able to multitask while consistently maintaining a high level of attention to detail.
Routinely lifts items weighing up to 50 lbs.
Be able to work with a team or independently.
Maintain a professional demeanor to ensure that the highest level of customer experience is attained.
On occasion when deemed necessary deliver parts to customers utilizing company vehicle.
Experience, Education, Skills and Knowledge:
Preferably one year of experience working in a parts department operations.
Experience with electronic parts catalogs preferred.
High School Diploma or equivalent.
Valid Driver's license.
The starting hourly rate is $18 - $24 per hour and will be determined based on experience.
#INDHP
Agriculture Equipment Mechanic / Diesel Technician
Atlantic Tractor LLC Job In Pocomoke City, MD
Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! We are offering a $5,000 Sign-On Bonus! This is your opportunity for a long-term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an 18 location John Deere dealership.
Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is looking for a John Deere AG/Diesel Mechanic to join the Service department at its store in Pocomoke City, Maryland.
Outstanding benefits including - $5,000 Sign-On Bonus (Expires 3/31/25); 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
Advancement - Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
Stability and reputation - Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyed Top Dealers” from 2018 through 2024. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
Employee impact - Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
Training - We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.
This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:
Performs advanced diagnostics and repairs on agricultural equipment and turf equipment and established AG Management Solutions (AMS) products.
Conducts and supports customer clinics.
Maintains current knowledge of John Deere and competitive products.
May perform diagnostic repairs in the field.
Experience, Education, Skills and Knowledge:
Preferably one year of experience performing service repairs.
Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures.
Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural equipment.
High School Diploma or equivalent.
DOT medical card or be able to obtain and maintain
Valid Driver's license.
The pay range for this position is $20-$38 per hour based on experience.
#INDHP
Assistant Service Manager
Atlantic Tractor LLC Job In Queen Anne, MD
Atlantic Tractor
Queen Anne, Maryland
Purpose:
Assists with managing the service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.
Responsibilities:
Work with Service Manager to develop, communicate, enforce and monitor effective Service Department processes to ensure internal and external customer satisfaction.
Assists Service Manager in creating annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
Identify and drive continuous service and parts process improvements.
Identify new opportunities and develop actionable plans to grow service and parts sales while maintaining disciplined expense control.
Identify and improve operational effectiveness of the department's mobile vehicles and other assets.
Assist in coordinating customer clinics, field days and related promotional events.
Works with the Service Admin Team to ensure that all service warranty and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit.
Assist with scheduling and assigning jobs and work areas to employees in the Service Department according to their skills and knowledge.
Reviews work orders for completeness and accuracy prior to customer billing
Assist preparing Service department reports; uses data to help drive improvement and growth.
Resource for Service to help resolve invoice issues and customer complaints.
Maintains current knowledge of John Deere and competitive products.
Ensures departmental tools, equipment and vehicles are in good working order.
Assist Service Manager with recruiting, staffing and employee development activities for employees reporting to this position.
Adhere and promote all Safety guidelines set forth by organization. Ensure that monthly tool box training and branch self inspections are completed.
Experience, Education, Skills and Knowledge:
3+ years experience in Service Department Operations preferred.
1+ years experience in Parts Department Operations preferred
Basic understanding of financial principles relative to the Service Department operations.
High School Diploma or equivalent.
Valid Driver's license.
The salary range for this position is $50k-$60k depending on experience.
#INDHP
Lawn & Garden Equipment Service/Repair
Atlantic Tractor LLC Job In Maryland
Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! We are offering a $5,000 Sign-On Bonus! This is your opportunity for a long-term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an 18 location John Deere dealership.
Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a John Deere Turf Technician to join the Service Department at its store in Hunt Valley, Maryland .
Outstanding benefits including - $5,000 Sign-On Bonus (Expires 4/30/25); 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
Advancement - Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
Stability and reputation - Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyd Top Dealers” from 2018 through 2024. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
Employee impact - Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
Training - We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.
This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:
Performs basic diagnostics and repairs on light construction equipment and turf equipment.
Perform services on the road
Have tools to complete services and repairs
Maintains current knowledge of John Deere and competitive products.
Be able to work independently
Basic computer skills
Excellent customer service skills
Experience, Education, Skills and Knowledge:
Preferably one year of experience in performing service repairs on mowing equipment and handheld power equipment.
Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment.
High School Diploma or equivalent.
Valid Driver's license.
Have valid DOT medical Certificate and be able to maintain
The pay range for this position is $20-$32 per hour, based on experience.
#INDHP
OUTSIDE TURF SALES REPRESENTATIVE
Atlantic Tractor LLC Job In East New Market, MD
Job Title: Outside Turf Sales Representative
Company: Atlantic Tractor - Your Premier John Deere Dealership (18 Locations)
Job Type: Full-Time
About Us:
Atlantic Tractor is a leading John Deere dealership with 18 locations committed to providing top-notch agricultural and turf equipment solutions. Our dedicated team takes pride in delivering exceptional customer service and building lasting relationships with our clients.
Position Overview:
We are currently seeking a motivated and dynamic individual to join our team as an Outside Turf Sales Representative. In this role, you will play a key part in business development with key accounts, fostering relationships with decision-makers, and driving sales growth within the turf product lineup.
Key Responsibilities:
Identify and target key accounts for business development in the designated region.
Develop and maintain strong relationships with decision-makers in the turf product lineup, including Commercial Mowers, Compact Tractors, Compact Construction Equipment, and Residential Turf Products.
Serve as a key partner to accounts in the assigned area, understanding their needs and providing tailored solutions.
Achieve and exceed sales targets by promoting and selling John Deere turf products and aftermarket services.
Collaborate with internal teams to ensure excellent customer service and satisfaction.
Stay informed about industry trends, competitor activities, and market conditions.
Qualifications:
Must have a go-getter attitude and a passion for meeting new people.
Ability to build and maintain strong relationships with clients.
Excellent communication and interpersonal skills.
Outgoing personality with a self-starter mindset.
Results-driven with a focus on achieving and exceeding sales targets.
Willingness to travel within the designated region.
Valid Drivers license
Benefits:
Competitive salary with growth opportunities.
Comprehensive health and dental benefits.
401(k) retirement plan.
Ongoing training and professional development opportunities.
If you have a go-getter attitude, are passionate about sales, and eager to learn, we invite entry-level and experienced applicants to apply for this exciting opportunity.
Atlantic Tractor is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Compensation range will be based on experience.
#INDHP
Over the Road Turf Equipment Repair Technician
Atlantic Tractor LLC Job In Upper Marlboro, MD
Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! We are offering a $5,000 Sign-On Bonus! This is your opportunity for a long-term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an 17 location John Deere dealership.
Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a John Deere Turf Technician to join the Service department at its store in Upper Marlboro, Maryland .
Outstanding benefits including -$5,000 Sign-On Bonus (Expires 4/30/2025); 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
Advancement - Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
Stability and reputation - Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyd Top Dealers” from 2018 through 2024. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
Employee impact - Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
Training - We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.
This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:
Performs basic diagnostics and repairs on light construction equipment and turf equipment.
Perform services and repairs on the road
Have tools to complete services and repairs
Maintains current knowledge of John Deere and competitive products.
Be able to work independently
Basic computer skills
Excellent customer service skills
Experience, Education, Skills and Knowledge:
Preferably one year of experience in performing service repairs on mowing equipment and handheld power equipment.
Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment.
High School Diploma or equivalent.
Valid Driver's license.
Have valid DOT medical Certificate and be able to maintain
The pay range for this position is $20-$32 per hour, based on experience.
#INDHP
Ag Technician
Atlantic Tractor LLC Job In East New Market, MD
Agriculture Service / Repair Technician "Mechanic"
$5000. sign on bonus (expires 3/31/25)
Purpose
Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
Responsibilities
● Performs diagnostics and repairs on John Deere equipment and technology
● Mentors Service Technician Trainees and Service Technicians
● Conducts or supports customer clinics
● Performs diagnostics and repairs in the field as required
● Accountable for billable time and assigned work orders
● Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
● May participate in JDU Service Training programs required for the development of skills and knowledge
● Operates and maintains vehicles, tools and equipment required to perform job responsibilities ● Maintains a clean work area and performs work in a neat and orderly fashion
● Follows all safety rules and regulations in performing work assignments
● Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
● Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
● Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
● Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
● Experience operating vehicles, tools, and equipment for diagnostic purposes
● Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
● Experience working cooperatively in a team environment
● Experience communicating effectively verbally and in writing
● Must have an adequate toolset to perform job responsibilities
● High School Diploma, GED, or equivalent experience required; Associates degree preferred
● Valid DOT Medical Card or be to obtain one. Be able to maintain certification. ● Valid driver's license required
The pay range for this position is $20-$38 per hour based on experience
#INDLP
Aftermarket Manager (Service / Parts)
Atlantic Tractor LLC Job In Chestertown, MD
Aftermarket Manager Job Description
Atlantic Tractor -- John Deere Dealer
Chestertown, Maryland
Responsibilities:
● Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region.
● Works with Corporate Aftermarket Manager, Regional Aftermarket Managers, fellow Area Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan.
● Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals.
● Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction.
● Identify and drive continuous service and parts process improvements.
● Identify new opportunities and develop actionable plans to grow service and parts sales.
● Identify and improve operational effectiveness of facilities mobile vehicles and other assets.
● Prepares and analyzes Service department reports; uses date to help drive improvement and growth.
● Manages recruiting, staffing and employee development activities for Service and Parts employees.
● Resource for Service and Parts to help resolve work order issues and customer complaints.
● Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
● Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.
● Ensure that company's reputation and image in the community is consistent with company Core Values.
● Responsible for delivering high level customer experience.
● Adhere to, communicate and coach all company safety policies and procedures.
Experience, Education, Skills and Knowledge:
● 5+ years of experience in Service and/or Parts department operations with emphasis on Service.
● Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions. ● Strong communication skills with customers and direct reports.
● Ability to write and speak effectively to individuals and groups.
● Ability to lead teams and hold people accountable.
● Familiar with John Deere and competitive products.
● Strong understanding of financial principles relative to Service and Parts department operations.
● Ability to analyze and interpret internal reports.
● Excellent customer service skills.
● Ability to work extended hours and Saturdays as needed.
● Valid drivers license.
The starting salary is $80K and will be based on experience.
Service Advisor -- Agriculture & Turf Advisor
Atlantic Tractor LLC Job In Hagerstown, MD
Atlantic Tractor
Service Writer Job Description
Purpose:
Assists the service manager in maintaining accurate and on-time reports and records
relative to the service department's operation within the dealership. Answers customer
inquiries about service work and generates repair quotes. Prepares and manages work
orders to ensure technicians have work in front of them.
Responsibilities:
● Fields internal and external customer inquiries to the Service Department.
● Opens work orders as directed by the Service Manager and maintains control until
they are closed and invoiced.
● Updates customer profiles using equipment, hours, or other information from the
customer work order
● Provides guidance and generates quotes for customer machine repairs.
● Sells service labor and parts ensuring all techs are highly productive so that
budgets and goals are met.
● Works with the Service Manager to identify and execute continuous process
improvements.
● Communicates, enforces and monitors effective service department processes to
ensure customer satisfaction.
● Reviews work orders for completeness and accuracy prior to customer billing
prior to Service Manager review.
● Maintains a clean work area and performs work in a neat and orderly fashion.
● Follows all safety rules and regulations in performing work assignments.
● Maintains knowledge of John Deere and competitive products.
● Complete other duties as assigned by Service Manager.
Preferred Experience, Education, Skills and Knowledge:
● Previous involvement / experience in activities such as sales, service, training or
other related work within a mechanical field.
● Experience with basic computer functions and accounting practices.
● Experience working cooperatively in a team environment.
● Excellent Customer Relationship Skills.
● High School Diploma, GED or equivalent experience required.
The pay range for this position is $20 - $24 per hr based on experience
#INDHP
LAWN AND GARDEN EQUIPMENT MECHANIC
Atlantic Tractor LLC Job In Chestertown, MD
Join our team at Atlantic Tractor, where we're offering a $5,000 Sign-On Bonus for the role of John Deere Turf Technician in our Chestertown, Maryland store. Whether you're a seasoned pro with experience in agricultural or lawn and garden equipment or have a mechanical background and a keen interest in learning the ropes of the Ag and/or Turf industry, now is the perfect time to embark on a fulfilling career with us.
As a Great Place to Work certified organization, Atlantic Tractor is committed to providing outstanding benefits, including:
A $5,000 Sign-On Bonus (Expires 3/31/25 )
A 401(k) Retirement Plan with Company Match
Comprehensive Health, Dental, Vision, and Prescription Insurance
Health Saving Accounts
Life Insurance
Short- and Long-Term Disability Insurance
Paid Time Off
Paid Holidays
Company Paid Online and Instructor-Led Training
Employee Assistance Program (EAP)
Generous discounts on products
Moreover, with our commitment to employee advancement, you'll have real opportunities to progress into management roles. Many of our current managers and supervisors began their careers in Service, Parts, or Sales. With 18 locations and over 430+ employees, Atlantic Tractor is a stable and reputable employer known for honesty, integrity, and community values. We've consistently been named “Satisfyd Top Dealers” from 2018 through 2024, and our continued growth has solidified our position as one of the largest agricultural and equipment dealers in the Mid-Atlantic region.
At Atlantic Tractor, your voice matters. Enjoy a collaborative work environment where your opinions are valued and your impact is recognized. We provide comprehensive training and mentoring to equip you with the skills necessary for success and encourage ongoing learning and development to nurture your professional growth.
Our core values, encapsulated in the 6P's of Performance - Passionate, Positive, People-Oriented, Productive, Professional, and Proud - underpin our commitment to excellence and exceptional customer experiences, as uniquely developed by our dedicated team.
Purpose:
Independently performs complex diagnostics, service repairs and maintenance work on
customer and/or dealer-owned turf equipment. May require some direction or guidance from
the Service Manager, Service Location Manager, or Shop Foreman.
Responsibilities:
● Maintains current knowledge of John Deere and competitive products.
● Performs diagnostics and repairs on John Deere equipment and technology
● Mentors Service Technician Trainees and Service Technicians
● Conducts or supports customer clinics
● Performs diagnostics and repairs in the field as required
● Accountable for billable time and assigned work orders
● Responsible for complete and thorough documentation of diagnostics and repairs
performed on work orders and on time submittal of information
● May participate in John Deere University and Dealer Training programs required for the
development of skills and knowledge
● Operates and maintains vehicles, tools and equipment required to perform job
responsibilities
● Maintains a clean work area and performs work in a neat and orderly fashion
● Follows all safety rules and regulations in performing work assignments
● Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge:
● Experience performing service repairs; demonstrated experience consistently meeting
performance metrics preferred
● Experience performing repairs and maintenance using special tools and equipment
following Technical Manual procedures on machines of the Technician's specialty
● Experience with the mechanical, electrical and hydraulic systems used in off road,
construction, lawn, or heavy equipment
● Experience operating vehicles, tools, and equipment for diagnostic purposes
● Experience with basic computer functions; experience using Service ADVISOR™ or
other computer based diagnostic repair tools preferred
● Experience working cooperatively in a team environment
● Experience communicating effectively verbally and in writing
● Must have an adequate toolset to perform job responsibilities
● High School Diploma, GED, or equivalent experience required; Associates degree
preferred
● Have current or be able to obtain and maintain DOT Medical Certificate.
● Valid driver's license required
The pay range for this position is $20-$32 per hour based on experience.
#INDHP
Lawn & Garden Equipment Service/Repair
Atlantic Tractor LLC Job In Upper Marlboro, MD
Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! We are offering a $5,000 Sign-On Bonus! This is your opportunity for a long-term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an 17 location John Deere dealership.
Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a John Deere Turf Technician to join the Service Department at its store in Upper Marlboro , Maryland .
Outstanding benefits including -$5,000 Sign-On Bonus (Expires 3/31/25); 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
Advancement - Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
Stability and reputation - Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyd Top Dealers” from 2018 through 2024. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
Employee impact - Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
Training - We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.
This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:
Performs basic diagnostics and repairs on light construction equipment and turf equipment.
Perform services on the road
Have tools to complete services and repairs
Maintains current knowledge of John Deere and competitive products.
Be able to work independently
Basic computer skills
Excellent customer service skills
Experience, Education, Skills and Knowledge:
Preferably one year of experience in performing service repairs on mowing equipment and handheld power equipment.
Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment.
High School Diploma or equivalent.
Valid Driver's license.
Have valid DOT medical Certificate and be able to maintain
The pay range for this position is $20-$32 per hour, based on experience.
#INDHP
Aftermarket Manager (Service / Parts)
Atlantic Tractor LLC Job In Queen Anne, MD
Aftermarket Manager Job Description
Atlantic Tractor -- John Deere Dealer
Queen Anne, Maryland
Responsibilities:
● Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region.
● Works with Corporate Aftermarket Manager, Regional Aftermarket Managers, fellow Area Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan.
● Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals.
● Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction.
● Identify and drive continuous service and parts process improvements.
● Identify new opportunities and develop actionable plans to grow service and parts sales.
● Identify and improve operational effectiveness of facilities mobile vehicles and other assets.
● Prepares and analyzes Service department reports; uses date to help drive improvement and growth.
● Manages recruiting, staffing and employee development activities for Service and Parts employees.
● Resource for Service and Parts to help resolve work order issues and customer complaints.
● Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
● Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.
● Ensure that company's reputation and image in the community is consistent with company Core Values.
● Responsible for delivering high level customer experience.
● Adhere to, communicate and coach all company safety policies and procedures.
Experience, Education, Skills and Knowledge:
● 5+ years of experience in Service and/or Parts department operations with emphasis on Service.
● Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions. ● Strong communication skills with customers and direct reports.
● Ability to write and speak effectively to individuals and groups.
● Ability to lead teams and hold people accountable.
● Familiar with John Deere and competitive products.
● Strong understanding of financial principles relative to Service and Parts department operations.
● Ability to analyze and interpret internal reports.
● Excellent customer service skills.
● Ability to work extended hours and Saturdays as needed.
● Valid drivers license.
The starting salary is $80K and will be based on experience.
Customer Service Rep
Atlantic Tractor LLC Job In Salisbury, MD
Atlantic
Tractor
Ag Technician
Atlantic Tractor LLC Job In East New Market, MD
Agriculture Service / Repair Technician "Mechanic"
$5000. sign on bonus (expires 3/31/25)
Purpose
Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
Responsibilities
● Performs diagnostics and repairs on John Deere equipment and technology
● Mentors Service Technician Trainees and Service Technicians
● Conducts or supports customer clinics
● Performs diagnostics and repairs in the field as required
● Accountable for billable time and assigned work orders
● Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
● May participate in JDU Service Training programs required for the development of skills and knowledge
● Operates and maintains vehicles, tools and equipment required to perform job responsibilities ● Maintains a clean work area and performs work in a neat and orderly fashion
● Follows all safety rules and regulations in performing work assignments
● Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
● Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
● Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
● Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
● Experience operating vehicles, tools, and equipment for diagnostic purposes
● Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
● Experience working cooperatively in a team environment
● Experience communicating effectively verbally and in writing
● Must have an adequate toolset to perform job responsibilities
● High School Diploma, GED, or equivalent experience required; Associates degree preferred
● Valid DOT Medical Card or be to obtain one. Be able to maintain certification. ● Valid driver's license required
The pay range for this position is $20-$38 per hour based on experience
#INDLP
Over the Road Turf Equipment Repair Technician
Atlantic Tractor LLC Job In Mechanicsville, MD
Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! We are offering a $5,000 Sign-On Bonus! This is your opportunity for a long-term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an 17 location John Deere dealership.
Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a John Deere Turf Technician to join the Service department at its store in Mechanicsville , Maryland .
Outstanding benefits including -$5,000 Sign-On Bonus (Expires 4/30/2025); 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
Advancement - Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
Stability and reputation - Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyd Top Dealers” from 2018 through 2024. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
Employee impact - Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
Training - We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.
This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:
Performs basic diagnostics and repairs on light construction equipment and turf equipment.
Perform services and repairs on the road
Have tools to complete services and repairs
Maintains current knowledge of John Deere and competitive products.
Be able to work independently
Basic computer skills
Excellent customer service skills
Experience, Education, Skills and Knowledge:
Preferably one year of experience in performing service repairs on mowing equipment and handheld power equipment.
Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment.
High School Diploma or equivalent.
Valid Driver's license.
Have valid DOT medical Certificate and be able to maintain
The pay range for this position is $20-$32 per hour, based on experience.
#INDLP
Agriculture Equipment Mechanic / Diesel Tech
Atlantic Tractor LLC Job In Queen Anne, MD
Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! We are offering a $5,000 Sign-On Bonus! This is your opportunity for a long-term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an18 location John Deere dealership.
Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is looking for a John Deere Agriculture Equipment Mechanic to join the Service department at its store in Queen Anne, Maryland.
Outstanding benefits including - $5,000 Sign-On Bonus (Expires 3/31/25); 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
Advancement - Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
Stability and reputation - Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyd Top Dealers” from 2018 through 2024. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
Employee impact - Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
Training - We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.
This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:
Performs advanced diagnostics and repairs on agricultural equipment and turf equipment and established AG Management Solutions (AMS) products.
Conducts and supports customer clinics.
Maintains current knowledge of John Deere and competitive products.
May perform diagnostic repairs in the field.
Experience, Education, Skills and Knowledge:
Preferably one year of experience performing service repairs.
Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures.
Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural equipment.
High School Diploma or equivalent.
Valid Driver's license.
The pay range for this position is $20-$38 per hour based on experience.
#INDLP
Service Advisor -- Agriculture & Turf Advisor
Atlantic Tractor LLC Job In Queen Anne, MD
Atlantic Tractor
Service Writer Job Description
Purpose:
Assists the service manager in maintaining accurate and on-time reports and records
relative to the service department's operation within the dealership. Answers customer
inquiries about service work and generates repair quotes. Prepares and manages work
orders to ensure technicians have work in front of them.
Responsibilities:
● Fields internal and external customer inquiries to the Service Department.
● Opens work orders as directed by the Service Manager and maintains control until
they are closed and invoiced.
● Updates customer profiles using equipment, hours, or other information from the
customer work order
● Provides guidance and generates quotes for customer machine repairs.
● Sells service labor and parts ensuring all techs are highly productive so that
budgets and goals are met.
● Works with the Service Manager to identify and execute continuous process
improvements.
● Communicates, enforces and monitors effective service department processes to
ensure customer satisfaction.
● Reviews work orders for completeness and accuracy prior to customer billing
prior to Service Manager review.
● Maintains a clean work area and performs work in a neat and orderly fashion.
● Follows all safety rules and regulations in performing work assignments.
● Maintains knowledge of John Deere and competitive products.
● Complete other duties as assigned by Service Manager.
Preferred Experience, Education, Skills and Knowledge:
● Previous involvement / experience in activities such as sales, service, training or
other related work within a mechanical field.
● Experience with basic computer functions and accounting practices.
● Experience working cooperatively in a team environment.
● Excellent Customer Relationship Skills.
● High School Diploma, GED or equivalent experience required.
The pay range for this position is $20 - $24 per hr based on experience
#INDHP
Lawn & Garden Equipment Service/Repair
Atlantic Tractor LLC Job In Mechanicsville, MD
Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! We are offering a $5,000 Sign-On Bonus! This is your opportunity for a long-term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, an 17 location John Deere dealership.
Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a John Deere Turf Technician to join the Service department at its store in Mechanicsville, Maryland.
Outstanding benefits including -$5,000 Sign-On Bonus (Expires 3/31/25); 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
Advancement - Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
Stability and reputation - Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyd Top Dealers” from 2018 through 2024. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
Employee impact - Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
Training - We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.
This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:
Performs basic diagnostics and repairs on light construction equipment and turf equipment.
Perform services on the road
Have tools to complete services and repairs
Maintains current knowledge of John Deere and competitive products.
Be able to work independently
Basic computer skills
Excellent customer service skills
Experience, Education, Skills and Knowledge:
Preferably one year of experience in performing service repairs on mowing equipment and handheld power equipment.
Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment.
High School Diploma or equivalent.
Valid Driver's license.
Have valid DOT medical Certificate and be able to maintain
The pay range for this position is $20-$32 per hour, based on experience.
#INDHP