Business Operations Manager jobs at Atlassian - 75 jobs

Snapshot Join the Workplace, Innovations & Experience Team as a Logistics Manager accelerating Google DeepMind's access to mission-critical assets. You will be the trusted expert, responsible for the end-to-end management of the global shipping pipeline, balancing the critical priorities of maximum velocity, international compliance, and operational efficiency. Your primary focus is translating GDM's ambitious procurement needs into seamless logistics execution. This role requires a proactive and hands-on professional who applies deep trade expertise and project management principles to mitigate risks, unblock bottlenecks, and drive continuous process improvements across the logistics lifecycle, ultimately ensuring GDM remains at the forefront of pioneering developments. About us Artificial Intelligence could be one of humanity's most useful inventions. At Google DeepMind, we're a team of scientists, engineers, machine learning experts and more, working together to advance the state of the art in artificial intelligence. We use our technologies for widespread public benefit and scientific discovery, and collaborate with others on critical challenges, ensuring safety and ethics are the highest priority. The role As the Logistics / Operations Manager, your primary role will be to ensure assets procured by the business are shipped with maximum velocity, and within internal / external legal and compliance frameworks. You will act as a partner between the Robotics team requiring shipping, and Google's centralised Logistics, Legal, and Compliance teams. The core purpose of this role is to accelerate the shipping pipeline by proactively managing the end-to-end logistics process. This spans from understanding shipping requirements and producing accurate shipping documentation through to timely final delivery. You will apply project management principles to, at times, coordinate large, multi-shipment initiatives, which may cross various jurisdictions. Where pain points or bottlenecks are identified, you will work to unblock these, driving continuous improvement through change management. Your success will directly ensure the GDM business maintains its velocity and remains at the forefront of pioneering developments. A natural growth area for this role will be to oversee and manage inventory, as this will enable a clear pipeline for the logistics workload. Key responsibilities + Drive the end-to-end logistics pipeline, ensuring maximum delivery velocity and adherence to internal Google policies and external customs / legal frameworks. + Act as the primary liaison, fostering high-value partnerships between GDM and centralised Google partner teams to translate business needs into actionable logistics plans. + Serve as the subject matter expert on shipping requirements, advising internal stakeholders on how geopolitical shifts and regulatory changes-such as new US tariffs-will impact supply chain strategy and costs. + Working cross-functionally to ensure logistics feasibility is integrated into early-stage planning decisions. + Apply project management principles to coordinate complex, multi-shipment programs and initiatives (e.g. worldwide shipping for conferences), ensuring alignment across cross-functional teams to meet mission-critical deadlines. + Drive continuous improvement across the Robotics logistics lifecycle, identifying and executing process improvements to mitigate bottlenecks. + Lead the dissemination of post-project learnings and operational metrics, providing stakeholders with the data visibility required to identify trends and optimize future logistics planning. About you You are a proactive, hands-on logistics professional who thrives on managing global shipping pipelines and ensuring mission-critical assets move with precision and speed. You excel in a highly cross-functional environment, acting as a bridge between ambitious internal teams and centralised partners. To set you up for success as the Logistics Manager, we look for the following skills and experience: + Extensive experience in managing sizeable programs across a variety of operating environments, with the proven skill to navigate through ambiguity and adjust and adapt program strategies as conditions change + Extensive experience partnering with senior stakeholders, adapting approach to stakeholder preferences and navigating conflicting priorities + Strong communicator, able to develop meaningful relationships with key partners and use these to influence action and outcomes + A solution-focused mindset, with the proven ability to identify pain points and drive sustainable process improvements that enhance operational efficiency + Naturally curious and enjoy working across a large range of different subjects with ease, quickly gaining the knowledge you need to be effective + Passionate about our mission, proactive about learning and acquiring knowledge to enhance your experience The following are also preferable: + Experience in end-to-end logistics management, trade compliance, or a related supply chain role, preferably within a fast-paced technology or research environment + Able to demonstrate proficiency in all core logistics aspects, including Incoterm negotiations and shipping documentation, while having a practical understanding of trade compliance frameworks (e.g. export/import licensing, ATA Carnets), and understanding the various roles of all parties within the logistics workflow (ie. customs brokers, security etc) + Leverage a passion for AI and emerging technologies to identify innovative applications within the logistics lifecycle, piloting tools that drive automation, accuracy, and efficiency The US base salary range for this full-time position is between $130,000 - $191,000 + bonus + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process. Note: In the event your application is successful and an offer of employment is made to you, any offer of employment will be conditional on the results of a background check, performed by a third party acting on our behalf. For more information on how we handle your data, please see our Applicant and Candidate Privacy Policy At Google DeepMind, we value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. We are committed to equal employment opportunity regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy, or related condition (including breastfeeding) or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

Apply share * link Copy link * email Email a friend info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 7 years of experience in program management, product management, business operations, or strategy and operations within a global customer support or contact center environment. * Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. Preferred qualifications: * Experience translating operational needs into technical system requirements. * Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. * Experience presenting to and collaborating with senior stakeholders of director- to VP-level across a large, global organization. * Experience launching and scaling an enterprise-level real-time operations system/tool. * Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). * Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. About the job The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support system initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real-time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. * Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. * Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. * Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. * Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex.

_corporate_fare_ Google _place_ Sunnyvale, CA, USA; Atlanta, GA, USA; +3 more; +2 more **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 7 years of experience in program management, product management, business operations, or strategy and operations within a global customer support or contact center environment. + Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. **Preferred qualifications:** + Experience translating operational needs into technical system requirements. + Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. + Experience presenting to and collaborating with senior stakeholders of director- to VP-level across a large, global organization. + Experience launching and scaling an enterprise-level real-time operations system/tool. + Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). + Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. **About the job** The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support system initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real-time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. + Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. + Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. + Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. + Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 5 years of experience in program or project management. * Experience with vendor operations, vendor management, agreement negotiation, supplier sourcing, procurement, and extended workforce. * Experience managing technical programs with engineering or software teams. Preferred qualifications: * 8 years of experience in technical program/operations management in a changing consumer software environment. * 5 years of experience managing cross-functional or cross-team projects. * Experience bridging the gap between Operations and Engineering, specifically regarding User Experience (UX) for internal tools. * Experience managing operations with supplier landscapes. * Experience with Internationalization (i18n) or Localization (l10n) workflows and understanding the unique operational issues of non-english markets. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Human Rating Group (HRG) team in Search Engineering Operations wears many hats: vendor management, rater quality, rater guidelines, rating queue management, budget planning, and much more. A major goal of the HRG team is to balance the need for high quality human ratings with practical issues such as costs, in terms of both finances and queue throughput. In Google Search, we're reimagining what it means to search for information - any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Partner with Engineering to identify friction points in the evaluation tooling landscape. Drive functional requirements for tool enhancements to ensure a seamless, efficient user experience for human rater workforce. * Define, establish, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) specific to human evaluation (e.g., rater throughput, quality accuracy). * Manage the incoming support queue for vendor-raised issues; triage and resolve blocking bugs, access rights issues, and rating tool failures to minimize downtime. * Lead vendor governance programs including contractual compliance and operational health checks, ensuring consistent execution across regions and languages. * Lead cross-functional operational projects to reduce rating task backlogs, optimize rating workflows, and drive efficiency.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in program or project management. 7 years of experience in one or more of the following fields: supply planning, supply chain management, manufacturing operations, or operations engineering. Ability to travel 25% of the time internationally as required. Preferred qualifications: MBA or Master's degree in Industrial Engineering, Supply Chain, Operations Research, Operations Engineering, or other relevant field. Experience in NPI operations management or supply chain management/manufacturing operations/development or operations engineering/CM or OEM management. Experience in consumer hardware, including the XR (AR/VR), mobile, or wearables ecosystems. Ability to drive solutions across multiple cross-functional teams, and supply chain management team. Excellent written and verbal communication skills, and with the ability to present to the leadership team. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a NPI Operations Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects in the project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. As a NPI Operations Program Manager, you will be the primary operations/supply chain interface to the development team and operations functions with the responsibility for driving operations and new product development as well as supporting those products through the production ramp. You are well versed in the Contract Manufacturer (CM)/Original Device Manufacturing (ODM) environments and will lead a team of professionals to ensure products are designed and built to Google standards. This role is highly cross-functional and requires interaction with teams spanning across a variety of functions giving you great exposure to the new product introduction process. The US base salary range for this full-time position is $174,000-$258,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Lead a new product ramp, from initial design validation to mass production phase. Lead ramp readiness with engineering, operations and contract manufacturers, focus in capacity planning, manufacturing process scalability and bring up plan that includes factory space, labor hiring, training and production lines qualifications. While providing strategic plans to balance risks, changes in schedule or demand. Manage all operations related communications through the organization, call out key issues and present solutions and risk mitigations to cross functional executive teams. Support critical mechanical tooling fixture validation builds when design is mature, from the last phase of design development through initial mass production. Oversee and prioritize risk mitigation strategies, (i.e., tech assessment, new tech application, cost variance, supply chain review. etc.), and manage equipment budget at the factory and provide support for products in a sustaining environment.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in program or project management. Experience with vendor operations, vendor management, agreement negotiation, supplier sourcing, procurement, and extended workforce. Experience managing technical programs with engineering or software teams. Preferred qualifications: 8 years of experience in technical program/operations management in a changing consumer software environment. 5 years of experience managing cross-functional or cross-team projects. Experience bridging the gap between Operations and Engineering, specifically regarding User Experience (UX) for internal tools. Experience managing operations with supplier landscapes. Experience with Internationalization (i18n) or Localization (l10n) workflows and understanding the unique operational issues of non-english markets. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Human Rating Group (HRG) team in Search Engineering Operations wears many hats: vendor management, rater quality, rater guidelines, rating queue management, budget planning, and much more. A major goal of the HRG team is to balance the need for high quality human ratings with practical issues such as costs, in terms of both finances and queue throughput. In Google Search, we're reimagining what it means to search for information - any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Partner with Engineering to identify friction points in the evaluation tooling landscape. Drive functional requirements for tool enhancements to ensure a seamless, efficient user experience for human rater workforce. Define, establish, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) specific to human evaluation (e.g., rater throughput, quality accuracy). Manage the incoming support queue for vendor-raised issues; triage and resolve blocking bugs, access rights issues, and rating tool failures to minimize downtime. Lead vendor governance programs including contractual compliance and operational health checks, ensuring consistent execution across regions and languages. Lead cross-functional operational projects to reduce rating task backlogs, optimize rating workflows, and drive efficiency.

Apply share * link Copy link * email Email a friend Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 8 years of experience in program or project management. * 7 years of experience in one or more of the following fields: supply planning, supply chain management, manufacturing operations, or operations engineering. * Ability to travel 25% of the time internationally as required. Preferred qualifications: * MBA or Master's degree in Industrial Engineering, Supply Chain, Operations Research, Operations Engineering, or other relevant field. * Experience in NPI operations management or supply chain management/manufacturing operations/development or operations engineering/CM or OEM management. * Experience in consumer hardware, including the XR (AR/VR), mobile, or wearables ecosystems. * Ability to drive solutions across multiple cross-functional teams, and supply chain management team. * Excellent written and verbal communication skills, and with the ability to present to the leadership team. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a NPI Operations Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects in the project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. As a NPI Operations Program Manager, you will be the primary operations/supply chain interface to the development team and operations functions with the responsibility for driving operations and new product development as well as supporting those products through the production ramp. You are well versed in the Contract Manufacturer (CM)/Original Device Manufacturing (ODM) environments and will lead a team of professionals to ensure products are designed and built to Google standards. This role is highly cross-functional and requires interaction with teams spanning across a variety of functions giving you great exposure to the new product introduction process. The US base salary range for this full-time position is $174,000-$258,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Lead a new product ramp, from initial design validation to mass production phase. * Lead ramp readiness with engineering, operations and contract manufacturers, focus in capacity planning, manufacturing process scalability and bring up plan that includes factory space, labor hiring, training and production lines qualifications. While providing strategic plans to balance risks, changes in schedule or demand. * Manage all operations related communications through the organization, call out key issues and present solutions and risk mitigations to cross functional executive teams. * Support critical mechanical tooling fixture validation builds when design is mature, from the last phase of design development through initial mass production. * Oversee and prioritize risk mitigation strategies, (i.e., tech assessment, new tech application, cost variance, supply chain review. etc.), and manage equipment budget at the factory and provide support for products in a sustaining environment.

_corporate_fare_ Google _place_ Mountain View, CA, USA **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 8 years of experience in program or project management. + 7 years of experience in one or more of the following fields: supply planning, supply chain management, manufacturing operations, or operations engineering. + Ability to travel 25% of the time internationally as required. **Preferred qualifications:** + MBA or Master's degree in Industrial Engineering, Supply Chain, Operations Research, Operations Engineering, or other relevant field. + Experience in NPI operations management or supply chain management/manufacturing operations/development or operations engineering/CM or OEM management. + Experience in consumer hardware, including the XR (AR/VR), mobile, or wearables ecosystems. + Ability to drive solutions across multiple cross-functional teams, and supply chain management team. + Excellent written and verbal communication skills, and with the ability to present to the leadership team. **About the job** A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a NPI Operations Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects in the project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. As a NPI Operations Program Manager, you will be the primary operations/supply chain interface to the development team and operations functions with the responsibility for driving operations and new product development as well as supporting those products through the production ramp. You are well versed in the Contract Manufacturer (CM)/Original Device Manufacturing (ODM) environments and will lead a team of professionals to ensure products are designed and built to Google standards. This role is highly cross-functional and requires interaction with teams spanning across a variety of functions giving you great exposure to the new product introduction process. The US base salary range for this full-time position is $174,000-$258,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Lead a new product ramp, from initial design validation to mass production phase. + Lead ramp readiness with engineering, operations and contract manufacturers, focus in capacity planning, manufacturing process scalability and bring up plan that includes factory space, labor hiring, training and production lines qualifications. While providing strategic plans to balance risks, changes in schedule or demand. + Manage all operations related communications through the organization, call out key issues and present solutions and risk mitigations to cross functional executive teams. + Support critical mechanical tooling fixture validation builds when design is mature, from the last phase of design development through initial mass production. + Oversee and prioritize risk mitigation strategies, (i.e., tech assessment, new tech application, cost variance, supply chain review. etc.), and manage equipment budget at the factory and provide support for products in a sustaining environment. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

_corporate_fare_ Google _place_ Mountain View, CA, USA **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 5 years of experience in program or project management. + Experience with vendor operations, vendor management, agreement negotiation, supplier sourcing, procurement, and extended workforce. + Experience managing technical programs with engineering or software teams. **Preferred qualifications:** + 8 years of experience in technical program/operations management in a changing consumer software environment. + 5 years of experience managing cross-functional or cross-team projects. + Experience bridging the gap between Operations and Engineering, specifically regarding User Experience (UX) for internal tools. + Experience managing operations with supplier landscapes. + Experience with Internationalization (i18n) or Localization (l10n) workflows and understanding the unique operational issues of non-english markets. **About the job** A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Human Rating Group (HRG) team in Search Engineering Operations wears many hats: vendor management, rater quality, rater guidelines, rating queue management, budget planning, and much more. A major goal of the HRG team is to balance the need for high quality human ratings with practical issues such as costs, in terms of both finances and queue throughput. In Google Search, we're reimagining what it means to search for information - any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Partner with Engineering to identify friction points in the evaluation tooling landscape. Drive functional requirements for tool enhancements to ensure a seamless, efficient user experience for human rater workforce. + Define, establish, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) specific to human evaluation (e.g., rater throughput, quality accuracy). + Manage the incoming support queue for vendor-raised issues; triage and resolve blocking bugs, access rights issues, and rating tool failures to minimize downtime. + Lead vendor governance programs including contractual compliance and operational health checks, ensuring consistent execution across regions and languages. + Lead cross-functional operational projects to reduce rating task backlogs, optimize rating workflows, and drive efficiency. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 7 years of experience in program management, product management, business operations, or strategy and operations within a global customer support or contact center environment. * Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. Preferred qualifications: * Experience translating operational needs into technical system requirements. * Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. * Experience presenting to and collaborating with senior stakeholders of director- to VP-level across a large, global organization. * Experience launching and scaling an enterprise-level real-time operations system/tool. * Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). * Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. About the job The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support system initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real-time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. * Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. * Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. * Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. * Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex.

info_outline XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA. Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in program or project management. Experience working with data analytics tools and reporting platforms. Experience in any one of the following: Strategy, Program Management or Management Consulting. Preferred qualifications: 7 years of experience in Strategy and Operations, Program Management, or Management Consulting. 5 years of experience managing cross-functional or cross-team projects. Experience with financial planning and analysis (e.g., financial modeling, budget forecasting, statistical analysis). Experience with data analysis and visualization tools (e.g., SQL, dashboards). Ability to influence stakeholders at all levels. Excellent problem-solving and communication skills. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. As a Strategy and Operations Program Manager, you will separately lead high-impact strategic initiatives and drive operational excellence across the organization. You will own the scoping, planning, and delivery of complex programs that span multiple quarters, translating vague business priorities into clear, actionable goals and roadmaps. You will partner with executive leadership to align direction and influence cross-functional decision-making through strategic data analysis and insights. You will be a self-directed professional who excels at navigating ambiguity and building momentum to deliver scalable and sustainable results. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Lead high-impact strategic programs from conception through execution, navigating ambiguity to deliver results that align with long-term organizational objectives and span multiple quarters. Partner with executive cross-functional stakeholders to identify complex operational bottlenecks; design and implement scalable and sustainable process improvements that drive excellence and efficiency across the broader organization. Own the scoping, planning, and delivery of programs by translating vague initiatives into clear goals and comprehensive execution plans, ensuring continued alignment with evolving business strategy and Objectives and Key Results (OKRs). Leverage strategic data analysis and insights to influence cross-functional decision-making and measure program impact, providing actionable recommendations to executive leadership to drive program momentum. Drive business operations initiatives, including complex headcount planning and resource management, while establishing key operational metrics to monitor performance and inform long-term resource allocation strategies.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in program or project management. Experience in strategy, program management, or management consulting. Experience working with data analytics tools and reporting platforms. Preferred qualifications: 5 years of experience in strategy and operations, program management, or management consulting. 2 years of experience managing cross-functional or cross-team projects. Experience with financial planning and analysis (e.g., financial modeling, budget forecasting, statistical analysis). Experience with data analysis and visualization tools (e.g., SQL, dashboards). About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Lead high-impact strategic projects and drive them from conception to execution. Partner with cross-functional teams to identify operational issues and implement process improvements. Develop and maintain comprehensive project plans, tracking progress and ensuring alignment with business goals. Conduct data analysis to support decision-making and measure program success. Support business operations work, such as headcount planning, resource management, and tracking key operational metrics.

Apply share * link Copy link * email Email a friend Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 2 years of experience in program or project management. * Experience in strategy, program management, or management consulting. * Experience working with data analytics tools and reporting platforms. Preferred qualifications: * 5 years of experience in strategy and operations, program management, or management consulting. * 2 years of experience managing cross-functional or cross-team projects. * Experience with financial planning and analysis (e.g., financial modeling, budget forecasting, statistical analysis). * Experience with data analysis and visualization tools (e.g., SQL, dashboards). About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Lead high-impact strategic projects and drive them from conception to execution. * Partner with cross-functional teams to identify operational issues and implement process improvements. * Develop and maintain comprehensive project plans, tracking progress and ensuring alignment with business goals. * Conduct data analysis to support decision-making and measure program success. * Support business operations work, such as headcount planning, resource management, and tracking key operational metrics.

Apply share * link Copy link * email Email a friend info_outline XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 5 years of experience in program or project management. * Experience working with data analytics tools and reporting platforms. * Experience in any one of the following: Strategy, Program Management or Management Consulting. Preferred qualifications: * 7 years of experience in Strategy and Operations, Program Management, or Management Consulting. * 5 years of experience managing cross-functional or cross-team projects. * Experience with financial planning and analysis (e.g., financial modeling, budget forecasting, statistical analysis). * Experience with data analysis and visualization tools (e.g., SQL, dashboards). * Ability to influence stakeholders at all levels. * Excellent problem-solving and communication skills. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. As a Strategy and Operations Program Manager, you will separately lead high-impact strategic initiatives and drive operational excellence across the organization. You will own the scoping, planning, and delivery of complex programs that span multiple quarters, translating vague business priorities into clear, actionable goals and roadmaps. You will partner with executive leadership to align direction and influence cross-functional decision-making through strategic data analysis and insights. You will be a self-directed professional who excels at navigating ambiguity and building momentum to deliver scalable and sustainable results. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Lead high-impact strategic programs from conception through execution, navigating ambiguity to deliver results that align with long-term organizational objectives and span multiple quarters. * Partner with executive cross-functional stakeholders to identify complex operational bottlenecks; design and implement scalable and sustainable process improvements that drive excellence and efficiency across the broader organization. * Own the scoping, planning, and delivery of programs by translating vague initiatives into clear goals and comprehensive execution plans, ensuring continued alignment with evolving business strategy and Objectives and Key Results (OKRs). * Leverage strategic data analysis and insights to influence cross-functional decision-making and measure program impact, providing actionable recommendations to executive leadership to drive program momentum. * Drive business operations initiatives, including complex headcount planning and resource management, while establishing key operational metrics to monitor performance and inform long-term resource allocation strategies.

_corporate_fare_ Google _place_ Sunnyvale, CA, USA **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 2 years of experience in program or project management. + Experience in strategy, program management, or management consulting. + Experience working with data analytics tools and reporting platforms. **Preferred qualifications:** + 5 years of experience in strategy and operations, program management, or management consulting. + 2 years of experience managing cross-functional or cross-team projects. + Experience with financial planning and analysis (e.g., financial modeling, budget forecasting, statistical analysis). + Experience with data analysis and visualization tools (e.g., SQL, dashboards). **About the job** A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Lead high-impact strategic projects and drive them from conception to execution. + Partner with cross-functional teams to identify operational issues and implement process improvements. + Develop and maintain comprehensive project plans, tracking progress and ensuring alignment with business goals. + Conduct data analysis to support decision-making and measure program success. + Support business operations work, such as headcount planning, resource management, and tracking key operational metrics. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

_corporate_fare_ Google _place_ Sunnyvale, CA, USA; Atlanta, GA, USA; +3 more; +2 more **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 7 years of experience in program management, product management, business operations, or strategy and operations within a global customer support or contact center environment. + Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. **Preferred qualifications:** + Experience translating operational needs into technical system requirements. + Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. + Experience presenting to and collaborating with senior stakeholders of director- to VP-level across a large, global organization. + Experience launching and scaling an enterprise-level real-time operations system/tool. + Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). + Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. **About the job** The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support system initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real-time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. + Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. + Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. + Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. + Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend info_outline XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; San Bruno, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 4 years of experience in management consulting, sales operations, business strategy, category management, growth strategy, or analytics, or 2 years of experience with advanced degree. * 3 years of experience in a strategy and operations or consulting role. * 3 years of experience working with executive stakeholders. Preferred qualifications: * 2 years of experience creating complex data sets, data modeling, and reporting. * 2 years of experience in advertising, consultative sales, business development, or a digital media environment. * Experience using SQL or data analytics tools deliver insights and recommendations. * Experience launching and managing a CRM instance or a similar Partner/Sales management system from the business-side perspective. * Familiarity with the creator ecosystem (e.g., YouTube etc.). * Strong cross-functional collaboration skills, with experience partnering across organizations to achieve shared objectives. About the job YouTube Biz Segment GTM is responsible for designing and delivering our service models for our Business Development, Creator and Consumer Success, and Partner Engineering teams to drive sustainable partner growth and customer lifetime value. The team will work closely with Business, Product and Marketing leaders to optimize impact and cost-to-serve across these partner and consumer segments. The core capabilities of the team include innovating and gaining alignment on our partner and consumer service models - who we serve, what service is provided to achieve growth, how the service is provided and incentivized - defining measures of success (impact, productivity, ROI), enabling change management with frontline teams and developing pilots to test new frontline models. The Community Partner Manager (CPM) team helps drive success with YouTube creators at scale. Our Segment Go-To-Market team is at a critical inflection point, redefining the CPM strategy for greater scale and impact, which requires re-evaluating all aspects of the program. This is a Strategy and Operations Program Manager role focused on leading the systems and operational transformation for the CPM organization. As we evolve CPM, we will be deploying a new set of systems and tools including a new customer relationship management (CRM) solution. You will serve as the primary business owner and operational stakeholder for our key systems initiatives, ensuring that technology investments directly translate into measurable improvements in Community Partner Manager efficiency and partner engagement. You will bridge the gap between business needs and technical implementation, collaborating closely with Engineering and Product Management teams to define, prioritize, and deploy the next generation of partner management tools and workflows. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together. The US base salary range for this full-time position is $118,000-$170,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Support end-to-end implementation of systems, acting as the business Subject Matter Expert and managing execution. Serve as the main point of contact and business stakeholder for Engineering and Product Management teams. * Design and optimize end-to-end workflows for Community Partner Managers, leveraging expertise in process design, tooling, and best practices to enhance efficiency and effectiveness in partner relationship management. * Develop and execute the operational strategy for launching new tools and processes, managing change management to ensure high adoption rates and minimal disruption for the frontline CPM team. * Partner with Analytics to define key system adoption and efficiency metrics. Conduct in-depth performance analysis of programs and system deployments, developing actionable insights to drive strategic decision-making. * Drive cross-functional collaboration and communication across various teams to ensure alignment on strategic system priorities and facilitate successful program execution.

_corporate_fare_ YouTube _place_ New York, NY, USA; San Bruno, CA, USA **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **New York, NY, USA; San Bruno, CA, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 4 years of experience in management consulting, sales operations, business strategy, category management, growth strategy, or analytics, or 2 years of experience with advanced degree. + 3 years of experience in a strategy and operations or consulting role. + 3 years of experience working with executive stakeholders. **Preferred qualifications:** + 2 years of experience creating complex data sets, data modeling, and reporting. + 2 years of experience in advertising, consultative sales, business development, or a digital media environment. + Experience using SQL or data analytics tools deliver insights and recommendations. + Experience launching and managing a CRM instance or a similar Partner/Sales management system from the business-side perspective. + Familiarity with the creator ecosystem (e.g., YouTube etc.). + Strong cross-functional collaboration skills, with experience partnering across organizations to achieve shared objectives. **About the job** YouTube Biz Segment GTM is responsible for designing and delivering our service models for our Business Development, Creator and Consumer Success, and Partner Engineering teams to drive sustainable partner growth and customer lifetime value. The team will work closely with Business, Product and Marketing leaders to optimize impact and cost-to-serve across these partner and consumer segments. The core capabilities of the team include innovating and gaining alignment on our partner and consumer service models - who we serve, what service is provided to achieve growth, how the service is provided and incentivized - defining measures of success (impact, productivity, ROI), enabling change management with frontline teams and developing pilots to test new frontline models. The Community Partner Manager (CPM) team helps drive success with YouTube creators at scale. Our Segment Go-To-Market team is at a critical inflection point, redefining the CPM strategy for greater scale and impact, which requires re-evaluating all aspects of the program. This is a Strategy and Operations Program Manager role focused on leading the systems and operational transformation for the CPM organization. As we evolve CPM, we will be deploying a new set of systems and tools including a new customer relationship management (CRM) solution. You will serve as the primary business owner and operational stakeholder for our key systems initiatives, ensuring that technology investments directly translate into measurable improvements in Community Partner Manager efficiency and partner engagement. You will bridge the gap between business needs and technical implementation, collaborating closely with Engineering and Product Management teams to define, prioritize, and deploy the next generation of partner management tools and workflows. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together. The US base salary range for this full-time position is $118,000-$170,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Support end-to-end implementation of systems, acting as the business Subject Matter Expert and managing execution. Serve as the main point of contact and business stakeholder for Engineering and Product Management teams. + Design and optimize end-to-end workflows for Community Partner Managers, leveraging expertise in process design, tooling, and best practices to enhance efficiency and effectiveness in partner relationship management. + Develop and execute the operational strategy for launching new tools and processes, managing change management to ensure high adoption rates and minimal disruption for the frontline CPM team. + Partner with Analytics to define key system adoption and efficiency metrics. Conduct in-depth performance analysis of programs and system deployments, developing actionable insights to drive strategic decision-making. + Drive cross-functional collaboration and communication across various teams to ensure alignment on strategic system priorities and facilitate successful program execution. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Strategy and Business Operations Senior Manager Atlassian is seeking a Senior Manager in the Marketing Strategy and Business Operations (SBO) team to partner closely with leaders across Atlassian's GTM organization. You will be responsible for designing and activating GTM strategies with cross functional teams, partnering closely with leaders across the Marketing team to forge Atlassian's path as a powerhouse across flywheel-driven and enterprise SaaS. At Atlassian, the Strategy & Business Operations team is a high-impact team that works closely with business leaders across the company. You'll own strategic projects from inception to execution and delivery, ensuring that the strategies you develop are creative and offer high-quality and needle-moving recommendations. You'll identify key market trends, insights, and best practices to create new opportunities for customer and revenue growth. You'll drive improvements in business operations, helping the GTM team successfully hyper-scale and increasing visibility and accountability around the business metrics that matter. You will be successful if you bring strong GTM experience coupled with thoughtful strategic insight and analytical skills. You will be a good fit if you are driven, have excellent business acumen, demonstrate outstanding communication skills, and are able to collaborate with and influence others in all functions and levels in the organization. Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities In this role, you'll get to: Partner directly with cross-functional leaders across marketing, sales, product, analytics and finance teams to drive cohesive strategies that ensure a seamless end-to-end customer experience across products, solutions and markets Work at the intersection of customer-facing and product teams to create the “art of the possible” narrative for Atlassian's customers seeking to unleash the power of their teams Create improvements in business operations, as the GTM team continues to refine Atlassian's innovative business model by leveraging Atlassian's industry-leading flywheel model to hyper-scale enterprise growth Qualifications On your first day, we'll expect you to have: 6+ years experience in the following areas: business operations, strategy, product, go-to-market / sales strategy, monetization, strategic finance, or similar Expertise in go-to-market domains including marketing Top-notch problem-solving and analytical capabilities, including comfort with ambiguity and ability to bring a structured approach to decision-making; Understanding of SaaS business models and enterprise marketing & sales Excellent verbal & written communications skills with all levels of an organization Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $136,800 - $178,600 Zone B: $123,300 - $160,975 Zone C: $114,300 - $149,225 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.