Program Manager jobs at Atlassian - 298 jobs

A leading tech company is seeking a Director of Technical Program Management for Long Range Planning in Sunnyvale, CA. The successful candidate will manage the infrastructure demand planning process, ensuring effective communication and resource allocation across global operations. Ideal applicants will have a Master's degree and at least 15 years of relevant experience in technical infrastructure and supply chain management. An attractive salary of $272K-$383K plus equity and benefits is offered. #J-18808-Ljbffr

Google Sunnyvale, CA, USA Director+ Apply Master's degree in Engineering, Finance, or a related field, or equivalent practical experience. 15 years of experience building and executing multi-group and multi-disciplinary projects in infrastructure, data center technology, or global supply chain planning. Preferred qualifications: Professional Engineering Certification. Experience in financial modeling and understanding of utility agreements and energy challenges. Experience in managing complex vendor relationships and contracts, and understanding standard practices in the design and construction industry. Expertise in data center technology, industrial class electrical and cooling technology, or other related areas of technical infrastructure. About the job Google's Cloud and Technical Infrastructure teams power the global platform that underpins all of Google's services and cloud platforms. Navigating a future of increasing complexity, extreme demand volatility, and significant capital investment requires a clear, unified, and aligned long-range vision. Google Global Fleet (GGF) is responsible for demand planning, supply matching, ordering, and advanced tooling to drive Alphabet's infrastructure investments. As the Director of Technical Program Management, Long Range Planning, you will be responsible for leading the strategic development, management, and communication of a consensus-driven infrastructure demand plan focused on a long-range horizon (>18 months). This critical plan serves as the primary strategic signal for our global supply chain, finance, and engineering partners to guide massive capital and resource deployment across the company's technical infrastructure portfolio. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. The US base salary range for this full-time position is $272,000-$383,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google . Responsibilities Own Long Range Demand Planning (LRDP) process (e.g., monthly or quarterly) to explore a wide variety of rolling >18-month demand forecast scenarios for infrastructure capacity, technology, and materials. Identify and analyze significant gaps and "go-gets" for supply chain and infrastructure teams, highlighting areas where scenario demand exceeds capacity. Act as a single source of truth for committed long-range plan, ensuring it's effectively communicated to downstream partners (e.g., Supply Chain, Engineering, Product Management) to drive capacity, material, and capital planning. Model impact of key strategic drivers on the long-range plan, including new product introductions (NPIs), end-of-life (EOL) transitions, and technology refreshes. Continuously identify and manage opportunities for improving the LRDP process, tools, and models to increase efficiency and forecast accuracy. Travel up to 30% of the time. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr

Google San Francisco, CA, USA; Atlanta, GA, USA Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. Apply Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Atlanta, GA, USA. Required qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 8 years of experience in program management. 5 years of experience in program management or planning for data center infrastructure and real estate development (or a similar industry). 5 years of experience in developing data-driven technical insights and translating them into executable commercial solutions. 5 years of experience with data centers or other critical infrastructure in the areas of supply planning, site development, construction, design or engineering Preferred qualifications: 8 years of experience managing cross-functional or cross-team projects. Excellent planning and communication management skills in a cross-functional leadership role with the ability to create project plans that break down work into discrete phases and manage dependencies. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead multi‑disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross‑functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. As a part of the Supply Strategy and Portfolio Planning, you will manage a portfolio of infrastructure projects, ensuring that Google's services have the resources they need to operate seamlessly and reliably. You will be a part of location strategy, regional planning and portfolio management to determine where, why, and how much infrastructure assets Google needs to seamlessly scale into the future. You will provide the programs, strategies and tool sets for our regional negotiation and execution teams to consistently make high‑quality decisions at scale, faster and with less risk to meet the needs of Google's business. The US base salary range for this full‑time position is $183, promo -271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role_other postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Implement communications standards across a portfolio of programs including executive and key partner communications. Andere Establish a reliable and čak visible cadence for program reviews, decision‑making, prioritization, and Resource Stewardship (effective deployment of machine and people resources) whereby improvements such as efficiency and utilisation gains are measurable and the impact can be felt organization wide. Lead a governance structure that drives effective executive decision‑making and ensures governance structure effectively exposes and mitigates dependencies. Utilize the output from advanced demand and capacity models to drive critical trade‑off decisions, develop optimal multi‑year supply plans, and communicate resulting resource requirements and investment signals to key suppliers and execution partners (Acquisition, Energy, Construction) to ensure alignment and advocate for optimal planning outcomes. Define and manage a program portfolio solving problems that target high business impact for the organization and product area. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr

corporate_fare Google place Mountain View, CA, USA Apply Bachelor's degree or equivalent practical experience. 2 years of experience in program or project management. Experience with the software development life cycle and managing engineering programs. Experience working with consumer facing products. Preferred qualifications: 2 years of experience managing cross-functional or cross-team projects. Experience in ads platforms or ad tech. Experience with Google Ads, Display or UX. Experience with release management lifecycles and project milestones. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. The US base salary range for this full‑time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Design and deliver predictable program communication plans in collaboration with program stakeholders, including targeted communications by stakeholder type. Determine phasing and metrics associated with program lifecycle that effectively address continuous improvement including Resource Stewardship (effective deployment of machine and people resources) in close collaboration with program stakeholders, including near‑ and long‑term objectives. Determine and collect data required to execute and govern programs effectively. Independently maintain project trackers and status reports. Identify and execute on program tasks including proactively managing dependencies. Execute change management requirements that are identified by program stakeholders. Build trusted relationships with program stakeholders, including managing expectations of program stakeholders and ensuring they have the insights they need to make effective decisions. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr

Google Mountain View, CA, USA Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Apply Bachelor's degree or equivalent practical experience. 5 years of experience in program or project management. Experience with the software development life cycle and managing engineering programs. Experience working with consumer facing products. Preferred qualifications 5 years of experience managing cross-functional or cross-team projects. Experience in ads platforms or ad tech. Experience with Google Ads, Display or UX. Experience with release management lifecycles and project milestones. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross‑functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. The US base salary range for this full‑time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Design and deliver optimized program communication plans including executive and key partner communications. Determine phasing and metrics associated with program lifecycle that effectively address continuous improvement including Resource Stewardship (effective deployment of machine and people resources), short and long-term objectives. Determine and collect data required to govern programs and effectively drive stakeholder decision‑making. Anticipate change management requirements that are required by program stakeholders. Build trusted relationships with program stakeholders, including managing expectations of executive cross‑functional leads and ensuring they have the insights they need to make effective decisions. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr

corporate_fare Google place Mountain View, CA, USA Apply Bachelor's degree or equivalent practical experience. 2 years of experience in program or project management. Experience with software development. Preferred qualifications: 2 years of experience managing cross-functional or cross-team projects. Experience with workflow automation. Experience with release management lifecycles and project milestones. Experience managing execution and high quality product delivery. Experience in commerce or payments. Experience with mobile software development. Understanding of software development lifecycle. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. As a Program Manager, you'll lead software engineering projects in one of our core programming languages and influence teams that design, develop, test, deploy, maintain, and improve software. You will plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. And, thanks to Google's benefits and ample opportunities for personal and professional development, you'll learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving. Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses. The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google . Responsibilities Manage programs, defining milestones and success criteria, resource allocation and successful on-time delivery. Develop tools and processes to improve software engineering productivity. Communicate schedules, priorities, and status to all levels in the company. Manage relationships with key stakeholders. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr

A leading technology firm is seeking a Program Manager II for Software Engineering in Mountain View, CA. This role involves leading complex projects, managing stakeholder expectations, and delivering effective communication plans. The ideal candidate will have a Bachelor's degree and 2 years of relevant experience, particularly in program management and consumer-facing products, along with a strong understanding of the software development lifecycle. #J-18808-Ljbffr

A leading technology company in Mountain View seeks a Program Manager III for Google Ads. This role involves managing complex engineering projects from inception to completion, collaborating with diverse stakeholders across various locations. Candidates should have 5 years of program management experience, a Bachelor's degree, and be adept at working with consumer-facing products and ad technologies. A competitive base salary of $147,000-$216,000 is offered, along with bonuses and benefits. #J-18808-Ljbffr

Apply share * link Copy link * email Email a friend Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 2 years of experience in program or project management. * Experience across all phases of hardware product development from prototype to mass production to end of life. * Experience managing the New Product Introduction (NPI) hardware build process. Preferred qualifications: * 2 years of experience managing cross-functional or cross-team projects. * Experience with Product Data Management/Product Life-cycle Management tools (e.g., Agile), with the knowledge of hardware Bill of Materials (BOM) structures and change control concepts. * Knowledge of hardware development and manufacturing processes, vendor relations and working with Contract Manufacturers (CM) in Asia. * Ability to work effectively, adjust priorities and manage time wisely in a fast paced, time sensitive and dynamic environment. * Ability to demonstrate project management and supply chain management skills. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Google Pixel team focuses on designing and delivering the world's most helpful mobile experience. The team works on shaping the future of Pixel devices and services through some of the most advanced designs, techniques, products, and experiences in consumer electronics. This includes bringing together the best of Google's artificial intelligence, software, and hardware to build global smartphones and create transformative experiences for users across the world. The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Travel internationally to support hardware development builds and manage product labeling and build documentations. * Manage the New Product Introduction (NPI) product build matrix (system configuration decoder), tracking material readiness, tracking engineering parallel paths and investigations, and product configurations. * Lead a weekly build readiness meeting with the Contract Manufacturing team, and provide training to partners on related deliverables (how to read build matrix, allocation/shipment planning and applicable build matrix database training). * Manage system allocation database, provide allocation direction, track system delivery schedules, ensure timely distribution to all product groups, and update device tracking tool. * Coordinate with Partner Domains (PD) and Electrical Engineering (EE) teams to ensure Bill of Materials (BOM) readiness in Agile prior to builds.

Apply share * link Copy link * email Email a friend info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 7 years of experience in program management, product management, business operations, or strategy and operations within a global customer support or contact center environment. * Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. Preferred qualifications: * Experience translating operational needs into technical system requirements. * Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. * Experience presenting to and collaborating with senior stakeholders of director- to VP-level across a large, global organization. * Experience launching and scaling an enterprise-level real-time operations system/tool. * Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). * Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. About the job The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support system initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real-time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. * Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. * Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. * Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. * Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex.

Apply share * link Copy link * email Email a friend info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 7 years of experience in program management, product management, business operations, or strategy and operations within a global customer support or contact center environment. * Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. Preferred qualifications: * Experience translating operational needs into technical system requirements. * Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. * Experience presenting to and collaborating with senior stakeholders of director- to VP-level across a large, global organization. * Experience launching and scaling an enterprise-level real-time operations system/tool. * Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). * Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. About the job The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support system initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real-time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. * Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. * Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. * Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. * Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex.

Apply share * link Copy link * email Email a friend info_outline XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 5 years of experience in program or project management. * Experience working with data analytics tools and reporting platforms. * Experience in any one of the following: Strategy, Program Management or Management Consulting. Preferred qualifications: * 7 years of experience in Strategy and Operations, Program Management, or Management Consulting. * 5 years of experience managing cross-functional or cross-team projects. * Experience with financial planning and analysis (e.g., financial modeling, budget forecasting, statistical analysis). * Experience with data analysis and visualization tools (e.g., SQL, dashboards). * Ability to influence stakeholders at all levels. * Excellent problem-solving and communication skills. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. As a Strategy and Operations Program Manager, you will separately lead high-impact strategic initiatives and drive operational excellence across the organization. You will own the scoping, planning, and delivery of complex programs that span multiple quarters, translating vague business priorities into clear, actionable goals and roadmaps. You will partner with executive leadership to align direction and influence cross-functional decision-making through strategic data analysis and insights. You will be a self-directed professional who excels at navigating ambiguity and building momentum to deliver scalable and sustainable results. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Lead high-impact strategic programs from conception through execution, navigating ambiguity to deliver results that align with long-term organizational objectives and span multiple quarters. * Partner with executive cross-functional stakeholders to identify complex operational bottlenecks; design and implement scalable and sustainable process improvements that drive excellence and efficiency across the broader organization. * Own the scoping, planning, and delivery of programs by translating vague initiatives into clear goals and comprehensive execution plans, ensuring continued alignment with evolving business strategy and Objectives and Key Results (OKRs). * Leverage strategic data analysis and insights to influence cross-functional decision-making and measure program impact, providing actionable recommendations to executive leadership to drive program momentum. * Drive business operations initiatives, including complex headcount planning and resource management, while establishing key operational metrics to monitor performance and inform long-term resource allocation strategies.

Apply share * link Copy link * email Email a friend info_outline X This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 7 years of experience analyzing data and generating business insights. * 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes. * 7 years of experience in operations management, program/project management, vendor management, or management consulting. Preferred qualifications: * 7 years of Program Management experience, with a focus on technical implementations, operations strategy, or process improvement. * Experience working with cross-functional technical teams (Engineering, Product, Data Science) to launch internal tools or automation features * Experience applying AI/ML concepts or identifying opportunities for automation agents to solve business problems. * Experience with SQL or data visualization tools to automate tasks or analyze data. * Experience designing and executing multi-year operational roadmaps and strategies. * Excellent communication skills, with the ability to translate technical complexities into clear business impacts. About the job The Quality & Training Effectiveness (QTE) team is a specialized unit within Agent Enablement and Global Vendor Operations dedicated to driving scalable, standardized, and sustainable operational outcomes. We function as a partner, bridging the gaps between siloed operations to reduce complexity and build a more resilient infrastructure that can adapt to future changes. By combining functional experience with technical depth, we focus on initiatives that amplify value across our global partner teams in Trust and Safety, Vendor Operations, and machine learning (ML) Ops. We operate on an engagement model designed to deliver consistent, high-quality results for time-bound programs rather than business-as-usual maintenance. Our mandate is to lead net new infrastructural changes and cross-domain collaborations that require extensive partnership with Engineering, Data Science, and vertical experts. In this role, you will drive the design and execution of solutions that integrate specialized tools and processes, ensuring that our operations remain efficient and effective in a dynamic environment. The Quality and Training Effectiveness Team is evolving to meet the specialized needs of our business. You will have a strong operational background and technical aptitude to oversee the development and adoption of internal tools and automated features. You will bridge the gap between operational needs and technical execution, working side-by-side with internal technical teams to ship solutions that support our global operations. You will be responsible for defining operational requirements and partnering with engineering to design solutions that resolve issues, balancing innovation with practical implementation based on experience. The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Deliver cross-functional programs on time and to spec, specifically focusing on the integration of operations tooling and process automation. * Oversee program execution by partnering with internal technical teams to ensure operational requirements are accurately translated into technical specifications and prioritized features. * Identify opportunities to automate operational tasks and define the technical approach. Evaluate the trade-offs between different technologies. * Identify opportunities and build relevant business cases to solve problems in a fast-moving, ambiguous space. Take ownership of mapping out solutions and driving them from concept to execution. * Establish and scale human-in-the-loop processes that integrate new tools with existing workflows. Use data to track the performance of automated solutions and measure their impact on operational efficiency.

_corporate_fare_ Google _place_ Atlanta, GA, USA; New York, NY, USA; +3 more; +2 more **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ X This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Atlanta, GA, USA; New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 7 years of experience analyzing data and generating business insights. + 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes. + 7 years of experience in operations management, program/project management, vendor management, or management consulting. **Preferred qualifications:** + 7 years of Program Management experience, with a focus on technical implementations, operations strategy, or process improvement. + Experience working with cross-functional technical teams (Engineering, Product, Data Science) to launch internal tools or automation features + Experience applying AI/ML concepts or identifying opportunities for automation agents to solve business problems. + Experience with SQL or data visualization tools to automate tasks or analyze data. + Experience designing and executing multi-year operational roadmaps and strategies. + Excellent communication skills, with the ability to translate technical complexities into clear business impacts. **About the job** The Quality & Training Effectiveness (QTE) team is a specialized unit within Agent Enablement and Global Vendor Operations dedicated to driving scalable, standardized, and sustainable operational outcomes. We function as a partner, bridging the gaps between siloed operations to reduce complexity and build a more resilient infrastructure that can adapt to future changes. By combining functional experience with technical depth, we focus on initiatives that amplify value across our global partner teams in Trust and Safety, Vendor Operations, and machine learning (ML) Ops. We operate on an engagement model designed to deliver consistent, high-quality results for time-bound programs rather than business-as-usual maintenance. Our mandate is to lead net new infrastructural changes and cross-domain collaborations that require extensive partnership with Engineering, Data Science, and vertical experts. In this role, you will drive the design and execution of solutions that integrate specialized tools and processes, ensuring that our operations remain efficient and effective in a dynamic environment. The Quality and Training Effectiveness Team is evolving to meet the specialized needs of our business. You will have a strong operational background and technical aptitude to oversee the development and adoption of internal tools and automated features. You will bridge the gap between operational needs and technical execution, working side-by-side with internal technical teams to ship solutions that support our global operations. You will be responsible for defining operational requirements and partnering with engineering to design solutions that resolve issues, balancing innovation with practical implementation based on experience. The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Deliver cross-functional programs on time and to spec, specifically focusing on the integration of operations tooling and process automation. + Oversee program execution by partnering with internal technical teams to ensure operational requirements are accurately translated into technical specifications and prioritized features. + Identify opportunities to automate operational tasks and define the technical approach. Evaluate the trade-offs between different technologies. + Identify opportunities and build relevant business cases to solve problems in a fast-moving, ambiguous space. Take ownership of mapping out solutions and driving them from concept to execution. + Establish and scale human-in-the-loop processes that integrate new tools with existing workflows. Use data to track the performance of automated solutions and measure their impact on operational efficiency. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend info_outline X This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 7 years of experience analyzing data and generating business insights. * 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes. * 7 years of experience in operations management, program/project management, vendor management, or management consulting. Preferred qualifications: * 7 years of Program Management experience, with a focus on technical implementations, operations strategy, or process improvement. * Experience working with cross-functional technical teams (Engineering, Product, Data Science) to launch internal tools or automation features * Experience applying AI/ML concepts or identifying opportunities for automation agents to solve business problems. * Experience with SQL or data visualization tools to automate tasks or analyze data. * Experience designing and executing multi-year operational roadmaps and strategies. * Excellent communication skills, with the ability to translate technical complexities into clear business impacts. About the job The Quality & Training Effectiveness (QTE) team is a specialized unit within Agent Enablement and Global Vendor Operations dedicated to driving scalable, standardized, and sustainable operational outcomes. We function as a partner, bridging the gaps between siloed operations to reduce complexity and build a more resilient infrastructure that can adapt to future changes. By combining functional experience with technical depth, we focus on initiatives that amplify value across our global partner teams in Trust and Safety, Vendor Operations, and machine learning (ML) Ops. We operate on an engagement model designed to deliver consistent, high-quality results for time-bound programs rather than business-as-usual maintenance. Our mandate is to lead net new infrastructural changes and cross-domain collaborations that require extensive partnership with Engineering, Data Science, and vertical experts. In this role, you will drive the design and execution of solutions that integrate specialized tools and processes, ensuring that our operations remain efficient and effective in a dynamic environment. The Quality and Training Effectiveness Team is evolving to meet the specialized needs of our business. You will have a strong operational background and technical aptitude to oversee the development and adoption of internal tools and automated features. You will bridge the gap between operational needs and technical execution, working side-by-side with internal technical teams to ship solutions that support our global operations. You will be responsible for defining operational requirements and partnering with engineering to design solutions that resolve issues, balancing innovation with practical implementation based on experience. The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Deliver cross-functional programs on time and to spec, specifically focusing on the integration of operations tooling and process automation. * Oversee program execution by partnering with internal technical teams to ensure operational requirements are accurately translated into technical specifications and prioritized features. * Identify opportunities to automate operational tasks and define the technical approach. Evaluate the trade-offs between different technologies. * Identify opportunities and build relevant business cases to solve problems in a fast-moving, ambiguous space. Take ownership of mapping out solutions and driving them from concept to execution. * Establish and scale human-in-the-loop processes that integrate new tools with existing workflows. Use data to track the performance of automated solutions and measure their impact on operational efficiency.

_corporate_fare_ Google _place_ Atlanta, GA, USA; New York, NY, USA; +3 more; +2 more **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ X This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Atlanta, GA, USA; New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 7 years of experience analyzing data and generating business insights. + 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes. + 7 years of experience in operations management, program/project management, vendor management, or management consulting. **Preferred qualifications:** + 7 years of Program Management experience, with a focus on technical implementations, operations strategy, or process improvement. + Experience working with cross-functional technical teams (Engineering, Product, Data Science) to launch internal tools or automation features + Experience applying AI/ML concepts or identifying opportunities for automation agents to solve business problems. + Experience with SQL or data visualization tools to automate tasks or analyze data. + Experience designing and executing multi-year operational roadmaps and strategies. + Excellent communication skills, with the ability to translate technical complexities into clear business impacts. **About the job** The Quality & Training Effectiveness (QTE) team is a specialized unit within Agent Enablement and Global Vendor Operations dedicated to driving scalable, standardized, and sustainable operational outcomes. We function as a partner, bridging the gaps between siloed operations to reduce complexity and build a more resilient infrastructure that can adapt to future changes. By combining functional experience with technical depth, we focus on initiatives that amplify value across our global partner teams in Trust and Safety, Vendor Operations, and machine learning (ML) Ops. We operate on an engagement model designed to deliver consistent, high-quality results for time-bound programs rather than business-as-usual maintenance. Our mandate is to lead net new infrastructural changes and cross-domain collaborations that require extensive partnership with Engineering, Data Science, and vertical experts. In this role, you will drive the design and execution of solutions that integrate specialized tools and processes, ensuring that our operations remain efficient and effective in a dynamic environment. The Quality and Training Effectiveness Team is evolving to meet the specialized needs of our business. You will have a strong operational background and technical aptitude to oversee the development and adoption of internal tools and automated features. You will bridge the gap between operational needs and technical execution, working side-by-side with internal technical teams to ship solutions that support our global operations. You will be responsible for defining operational requirements and partnering with engineering to design solutions that resolve issues, balancing innovation with practical implementation based on experience. The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Deliver cross-functional programs on time and to spec, specifically focusing on the integration of operations tooling and process automation. + Oversee program execution by partnering with internal technical teams to ensure operational requirements are accurately translated into technical specifications and prioritized features. + Identify opportunities to automate operational tasks and define the technical approach. Evaluate the trade-offs between different technologies. + Identify opportunities and build relevant business cases to solve problems in a fast-moving, ambiguous space. Take ownership of mapping out solutions and driving them from concept to execution. + Establish and scale human-in-the-loop processes that integrate new tools with existing workflows. Use data to track the performance of automated solutions and measure their impact on operational efficiency. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend info_outline XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; San Bruno, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 4 years of experience in management consulting, sales operations, business strategy, category management, growth strategy, or analytics, or 2 years of experience with advanced degree. * 3 years of experience in a strategy and operations or consulting role. * 3 years of experience working with executive stakeholders. Preferred qualifications: * 2 years of experience creating complex data sets, data modeling, and reporting. * 2 years of experience in advertising, consultative sales, business development, or a digital media environment. * Experience using SQL or data analytics tools deliver insights and recommendations. * Experience launching and managing a CRM instance or a similar Partner/Sales management system from the business-side perspective. * Familiarity with the creator ecosystem (e.g., YouTube etc.). * Strong cross-functional collaboration skills, with experience partnering across organizations to achieve shared objectives. About the job YouTube Biz Segment GTM is responsible for designing and delivering our service models for our Business Development, Creator and Consumer Success, and Partner Engineering teams to drive sustainable partner growth and customer lifetime value. The team will work closely with Business, Product and Marketing leaders to optimize impact and cost-to-serve across these partner and consumer segments. The core capabilities of the team include innovating and gaining alignment on our partner and consumer service models - who we serve, what service is provided to achieve growth, how the service is provided and incentivized - defining measures of success (impact, productivity, ROI), enabling change management with frontline teams and developing pilots to test new frontline models. The Community Partner Manager (CPM) team helps drive success with YouTube creators at scale. Our Segment Go-To-Market team is at a critical inflection point, redefining the CPM strategy for greater scale and impact, which requires re-evaluating all aspects of the program. This is a Strategy and Operations Program Manager role focused on leading the systems and operational transformation for the CPM organization. As we evolve CPM, we will be deploying a new set of systems and tools including a new customer relationship management (CRM) solution. You will serve as the primary business owner and operational stakeholder for our key systems initiatives, ensuring that technology investments directly translate into measurable improvements in Community Partner Manager efficiency and partner engagement. You will bridge the gap between business needs and technical implementation, collaborating closely with Engineering and Product Management teams to define, prioritize, and deploy the next generation of partner management tools and workflows. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together. The US base salary range for this full-time position is $118,000-$170,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Support end-to-end implementation of systems, acting as the business Subject Matter Expert and managing execution. Serve as the main point of contact and business stakeholder for Engineering and Product Management teams. * Design and optimize end-to-end workflows for Community Partner Managers, leveraging expertise in process design, tooling, and best practices to enhance efficiency and effectiveness in partner relationship management. * Develop and execute the operational strategy for launching new tools and processes, managing change management to ensure high adoption rates and minimal disruption for the frontline CPM team. * Partner with Analytics to define key system adoption and efficiency metrics. Conduct in-depth performance analysis of programs and system deployments, developing actionable insights to drive strategic decision-making. * Drive cross-functional collaboration and communication across various teams to ensure alignment on strategic system priorities and facilitate successful program execution.

**P** **r** **o** **g** **r** **a** **m** **M** **a** **n** **a** **g** **e** **r** **,** **E** **a** **r** **l** **y** **S** **t** **a** **g** **e** **P** **r** **o** **j** **e** **c** **t** Program Management Mountain View, CA (HQ) **About X:** X is Alphabet's moonshot factory with a mission of inventing and launching "moonshot" technologies that could someday make the world a radically better place. We are a diverse group of inventors and entrepreneurs who build and launch technologies that aim to improve the lives of millions, even billions, of people. Our goal: 10x impact on the world's most intractable problems, not just 10% improvement. We approach projects that have the aspiration and riskiness of research with the speed and ambition of a startup. As an innovation engine, X focuses on repeatedly turning breakthrough-technology ideas into the foundations for large, sustainable businesses. **About the team:** We're a small, passionate and driven team of experienced ML researchers, software engineers and product managers on a mission to make the practice of law radically more efficient and accurate. Our legal moonshot is focusing on de-risking our technology quickly, refining our tech prototypes, running experiments with partners and developing a valuable product for our users. Our culture is one of mutual care and respect, individual competence and most important of all, fun! **About the role:** As our Program Manager, you are the heartbeat of our most critical initiatives. You don't just manage timelines; you build the systems that allow us to scale. You will sit at the center of a complex web of stakeholders: Product, Engineering, Operations, and Finance. This is a role for a strategic operator who thrives in ambiguity, anticipates risks before they become roadblocks. **How you will make 10X Impact:** + Design the frameworks, rituals, and automation tools that eliminate silos between R and D, Marketing, and Operations. + Remove process friction to shorten the cycle from strategic idea to market reality and protect the critical path. + Build repeatable playbooks and templates that allow the company to scale project volume without a proportional increase in headcount. + Lead sophisticated quantitative modeling to translate complex business challenges into actionable executive insights. + Act as a proxy for the GM when needed, using judgment and discretion to unblock decisions with velocity and represent the organization in cross-functional and technical forums. + Proactively identify dependencies and potential failures weeks in advance while using GenAI to optimize deliverable pace. + Bridge the gap between "why" and "what" to maintain mission-alignment and high morale during intense delivery cycles. **What you should have:** + Bachelor's degree in Business, Management, or a technical field (STEM preferred). Proven experience "in the trenches" is what we value most. + 6+ years in high-growth tech, VC, or consulting (or 4 years with an advanced degree) with direct "0-to-1" startup experience. + A "systems-first" mindset that prioritizes fixing underlying processes over surface-level symptoms. + Proven ability to influence C-suite leaders and technical leads through diplomacy and data-backed recommendations. + Expert proficiency in spreadsheets and analysis models to drive decision-making and project recovery. + Mastery of modern PM stacks (Jira/Asana) and fluency in AI productivity tools. + Exceptional skill in distilling complex meetings into clear action plans and polished executive presentations. + A passion for the legal space and a track record of handling confidential information with total security. **It'd be great if you had these:** + Fluency across Engineering, Design, and Finance constraints within the software development lifecycle. + Proficiency in SQL or BI tools (Tableau/Looker) to independently drive data iteration. + A strong product sensibility, using user needs ('what') to inform program strategy ('how') and delivery timelines ('when'). + Experience successfully course-correcting high-stakes projects that faced significant execution challenges. + Expertise in applying various operational frameworks (OKRs, SCRUM, MECE) based on the specific challenge. The US base salary range for this full-time position is $147,000 - $210,000 + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. **An Equal Opportunity Workplace** At X, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please contact us at x-accommodation-request@x.team .

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Overview You will harness technical expertise to strengthen the People Team's programmes and solutions, ensuring Atlassians receive an outstanding employee experience. You will collaborate with our People CoEs, and engineering teams to deliver scalable and secure solutions that amplify our impact on Atlassian's most important asset, its people. We are seeking a creative, results-driven program manager to help translate customer insights into impactful People Programs as our company continues to grow. Responsibilities Program Management: Lead complex projects across different People functions to deliver world class employee experiences Partner with key Program stakeholders to define program scope, roadmap, success criteria, roles & responsibilities, governance and change management. Proactively manage program progress, risks, decisions, dependencies, reporting and outcomes Drive programs to building scalable, enterprise solutions that leverage automation and AI capabilities Stakeholder Management: Build strong relationships with HR leaders, business partners, and other stakeholders to gather requirements, manage risks and dependancies to drive program success. Act as a strategic partner and work with program stakeholders and enablement teams to achieve program milestones while managing dependancies, communications and downstream impacts Qualifications Minimum 10+ years of relevant work experience across HR programs Experience delivering multiple projects with different stakeholder groups, implementing process improvements & optimizations Delivery-focused, strong analytical and problem-solving skills Excellent communication skills with the prowess to explain business problems, concepts, and issues to a varied audience. Prior experience in using Jira & Confluence Agile / PMP Certification is highly desirable. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $166,500 - $217,375 Zone B: $150,300 - $196,225 Zone C: $138,600 - $180,950 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.