Customer Service Manager
Austin, TX Job
AMD Electrical Contracting LLC in Austin, TX, US is seeking a Customer Service Manager to join our dedicated team. We pride ourselves on delivering exceptional electrical services to clients, and we are looking for a passionate individual to lead our customer service department. The successful candidate will play a key role in ensuring that our customers receive top-notch service, resolving any issues promptly and efficiently. As the Customer Service Manager, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver the highest level of support to our valued clients. This role offers a competitive salary of $70,000 and the opportunity to be part of a dynamic company that values customer satisfaction above all else.
Compensation:
$70,000
Responsibilities:
Develop and implement customer service policies and procedures to enhance overall customer satisfaction.
Monitor and analyze customer service performance metrics to identify areas for improvement and implement strategies accordingly.
Train, mentor, and supervise customer service representatives to ensure consistent quality service delivery.
Collaborate with other departments to resolve complex customer issues and escalate when necessary to achieve timely resolution.
Conduct regular meetings with the customer service team to provide feedback, address concerns, and foster a positive work environment.
Qualifications:
3+ years of experience in customer service management
Strong leadership and team-building skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office Suite
US Work Authorization
About Company
When you have commercial or residential work that needs to be done quickly and with an eye for quality, look no further than AMD Electrical Contracting LLC in Austin. We have the most highly-trained, industry-certified electricians with years of experience working for both commercial and residential clients.
Our Master Electrician, Jeff Anderson, and his business partner, Elizabeth Anderson, started AMD Electrical in 2005 and have been slowly growing it into the business it is today. Jeff has been in the electrical industry for 26 years, and Elizabeth has a business and accounting degree from Concordia University. In 2013, we opened our service division and added Shawn Rowland as our service manager. Shawn brings 20+ years of electrical service knowledge to AMD Electrical Contracting and has helped to grow that division.
#WHGEN2
Compensation details: 70000-70000 Yearly Salary
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Senior Staff Representative - IFE Field Support (
Newark, NJ Job
Technical Operations/Maintenance
Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
Job overview and responsibilities
Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight Entertainment/WIFI/Cabin Systems). Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint. Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus. The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs. Must be willing to travel for job duties.
Manage Inflight entertainment failures by coordinating with planning and parts logistics
Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control
Provide technical solutions to increase passenger experience for zonal failures
Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs
Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement
Support cabin systems while providing solutions to technical and diagnostic tooling support
Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44
Inductions: New aircraft deliveries from Boeing/Airbus
Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities
Qualifications - External
What's needed to succeed (Minimum Qualifications):
Bachelor's degree or equivalent work experience
FAA A&P Certificate
This is a DOT Sensitive Position Valid Driver's License is required
5 + years of experience
Knowledge of various Inflight entertainment systems
Cabin systems familiarization
Knowledge of Engineering documents for process improvement
Ability to perform in a fast-paced environment
Excellent communication skills with demonstrated ability to coordinate and manage cross-functionally
Able to independently complete tasks and provide timely updates
Fast learner with ability to take remote learning and web-based classes
Able to capture anomalies based on frequent vendor Audits
The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices
The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces
You must be available for any shift within a 24/7 operation, weekends, and holidays
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree in Aeronautical or Electrical Engineering
FCC license
MRO Experience with Install, Service and retrofit
Aircraft Systems knowledge
Knowledge of Excel macros, and VBA coding for database applications
Supply Chain Program Manager
Fremont, CA Job
Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world's largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world's biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!
Job Description
Hyve Solutions is looking for a talented, analytical, and results-driven Supply Chain Program Manager is a position responsible for our Fremont, CA production facility. This individual is responsible for supporting a global supply chain that spans multiple locations, time zones, and hemispheres. This role reports to the Senior Manager of Supply Chain, and is responsible for all material planning and supply chain activities for a key customer (or set of customers).
Responsibilities
Own the development and execution of the material plan that supports the production schedule and optimally balances cost, service, and other business objectives.
Manage the Clear to Build (CTB) process, proactively identifying and resolving all material shortages.
Own end-to-end inventory throughout the supply chain, setting and maintaining target levels.
Proactively identify excess and obsolete (E&O) inventory and drive corrective actions.
Manage and monitor supply chain KPIs, identifying and addressing opportunities/risks.
Manage relationships with customers and suppliers on a day-to-day basis.
Take a leadership role in project teams driving critical initiatives.
Recommend and implement process improvements.
Qualifications
Bachelor's degree, preferably in supply chain, business, or a related field.
3-8 years of progressive supply chain experience, preferably with some materials planning experience in a high-tech manufacturing environment.
Strong problem solving and analytical skills.
Excellent business communication skills (oral and written); comfortable presenting to senior leadership.
Advanced user of Microsoft Excel with an understanding of Excel modeling, data analysis, and reporting; macro/VBA skills are a plus.
Strong relationship management skills, with the ability to work effectively across teams and persuade/influence others.
Ability to work on multiple and often competing issues at the same time.
Ability to work in a dynamic fast-paced environment, dealing with new challenges every day.
Technical Business Analyst / Product Manager- Licensing/Royalties
Glendale, CA Job
Product Manager- Licensing/Royalties
Glendale; CA (HYBRID)
6 Months Contract with possible extension
Seeking a Product Manager to engage with Controllership, Revenue Accounting and Finance teams from each Line of Business within the organization. The Product Manager needs to have a global perspective, looking across all regions when developing solutions to meet the needs of the organization.
The Product Manager will ensure IT processes are repeatable, recommending smart approaches to gather requirements and deliver projects while providing business value. The Product Manager will identify and assess potential “forward-thinking” solutions for both technical and business feasibility.
The Product Manager should have a Finance or Accounting background to leverage during engagement with Controllership and Finance business partners.
Basic Qualifications
8+ years in business systems analysis with at least 5 years of experience with large scale and complex systems
Understanding of Licensing and Consumer Products industry with demonstrated domain experience in Revenue Accounting, Finance and Contract Management Systems including, but not limited to contract processes and practices, licensee royalty statement submission processes, royalty and revenue transaction processing
Experience with highly integrated accounting applications, including interfaces to SAP, forecasting, data warehouses, master data management, and product master is desirable
Knowledge of KPIs and terms to support reporting for Revenue Accounting, Contract Management, Legal, and Category Management business partners
Experience with MicroStrategy reporting or equivalent reporting system
Excellent communication, collaboration and client engagement skills
Excellent analytical, trouble shooting and problem solving skills with attention to detail
Ability to lead cross-team projects
Microsoft PowerPoint, Word, Excel, Project, Visio, Google Docs, SharePoint, Jira
Preferred Qualifications
5+ years of Project Management experience on complex level projects is desirable
Scrum Master and Agile certification is preferred
The estimated pay range for this position is USD $85.00/hr - USD $91.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
QA Automation tester
San Antonio, TX Job
Web QA/BA Automation tester
• 5-6+years of experience as a Manual and Automation Test Engineer
• Experience in Financial domain and working knowledge of Core Banking Application
• Experience in gathering and maintaining the business requirements for the new enhancements and change requests
• Create and execute manual and automated tests based on feature enhancements for Web application and Mobile app.
• Experience in testing the Mobile App on iOS and Android platforms
• Well-versed with Mobile app testing tool like Browser Stack
• Experience in performing the function and regression testing for Web and Mobile App.
• Proficient in writing SQL queries to validate the end to end testing scenarios
• Experience in Web/Mobile App security and performance testing, would be a plus
• Create test plans/scenarios, prioritizing test cases and test coverage to meet release deadlines.
• Experience designing the effective test cases that are easily maintainable, resilient, performant and scalable
• Development of automated test creation and execution using test automation tools.
• Review and reproduce reported defects and document with clear replication steps.
• Proficiency at identifying and analyzing the root cause of complex bugs
• Ability to communicate in oral and written form QA plans and issues
• Experience with test frameworks such as TestNG, JUnit, Jasmine etc.
• Proficiency in one or more of the following technologies: Cypress with Typescript, Selenium Web driver automation with Java, Python or other object-oriented languages
Technical Account Manager
Torrance, CA Job
Salary Range: $80k to $100k + uncapped commission
Hybrid in Torrance, CA ( 3-4 days/week in office for first 3-6 months, 1 day/week in office afterwards)
Must have MSP/MSSP experience
Do you thrive on building long-term relationships while growing revenue? Can you bridge the gap between IT solutions and real business outcomes? If you know how to farm and expand client accounts, guiding them toward smarter security, cloud, and IT solutions while maintaining trust, we want to talk to you.
As a Technical Account Manager (TAM) for our client, you'll be the strategic advisor assigned to a portfolio of clients, ensuring their environments remain secure, efficient, and aligned with their evolving business needs. Your mission? Maintain, grow, and modernize client environments while driving revenue opportunities.
What You'll Do
Own client relationships: Serve as the primary point of contact for a set of assigned clients, ensuring their IT and security needs are met proactively.
Farm and expand accounts: Identify opportunities to upsell and cross-sell security, cloud, and managed IT services that drive client success.
Ensure client success: Oversee technology adoption, ensuring clients leverage the full value of our MSP/MSSP solutions.
Drive security and modernization: Help clients understand the "why" behind security frameworks, compliance, and emerging technology trends.
Collaborate with technical teams: Work with engineers, SOC analysts, and project teams to ensure smooth implementations and ongoing IT support.
Conduct QBRs and strategy sessions: Regularly meet with clients to assess IT performance, security risks, and business objectives, keeping them engaged with our services.
What You Bring
5+ years of experience in account management, client success, or technical consulting in an MSP, MSSP, or IT services environment.
Sales-driven mindset: You understand client needs and can naturally position solutions to increase engagement and revenue.
Technical acumen: Familiarity with cybersecurity, cloud computing (Azure, AWS), M365, networking, and compliance frameworks (NIST, CIS, HIPAA, etc.).
Relationship-building expertise: You know how to build trust, communicate technical value, and align IT solutions with business objectives.
Strategic thinking: Ability to guide clients through IT roadmaps, security initiatives, and long-term planning.
Equipment Engineer
Warren, NJ Job
100% Onsite at Warren NJ.
Job ID# 82207
Rate type: W2 only
The LSM Equipment Engineer supports the successful operation of laboratory and clinical manufacturing operations at their home sites through interaction with internal team members and internal customers, and external service providers. The incumbent conducts tasks assigned by the management independently or with minimum supervision. The LSM Equipment Engineer is responsible for initiating and owning deviations, CAPAs, and change controls, and authoring calibration and maintenance SOPs as well as performing calibrations, maintenance, and qualifications/validations.
2. REQUIRED COMPETENCIES:
• Knowledge of cGMP, GXP, GAMP, including 21CFR part 11, computer systems validation requirements and good documentation practices.
• Knowledge of pharmaceutical, manufacturing and laboratory systems and equipment.
• Knowledge of calibration management and environmental monitoring systems.
• Strong critical thinking skills and the ability to work independently.
• Excellent interpersonal and communication skills with experience dealing with a diverse workforce where individual initiative, accountability to the team, and professional maturity are required.
• Strong multitasking and organizational ability. Ability to effectively manage multiple tasks and activities simultaneously.
• Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook; innate ability to learn new software, such as corporate intranet and enterprise applications.
• Working knowledge of scheduling software and systems, and inventory management systems, e.g., Blue Mountain RAM and/or Maximo Computerized Maintenance Management System (CMMS) preferred.
• Ability to interact effectively with QC, Manufacturing, QA, and Engineering & Facilities groups.
3. DUTIES AND RESPONSIBILITIES
Operational Activities
• Executes equipment calibration, preventative maintenance, performance verification, troubleshooting and repair activities in laboratory and manufacturing areas, as required per current scheduling (CMMS) System.
• Escorts and supervises vendors for calibration, preventative maintenance, performance verification and repair functions as required per current scheduling (CMMS) System.
• Reviews and approves vendor executed calibration, maintenance, repair, and performance verification records for accuracy, and completeness.
• Documents and populates calibration/maintenance information in WPT (Work Plan Template) or MDT (Measurement Data Template) using CMMS system.
• Modifies or update CMMS documentation as required.
• Prepares reports and keeps records on calibration inspection, testing, and repairs.
• Executes requalification on Controlled Temperature Units (ex. Refrigerators, Freezers (which includes -20C / -80C Freezers), Incubators, Cryotanks, Cryopods, and Storage Rooms/Areas).
• Supports multiple sites within Warren and Summit.
• Supports clinical manufacturing on-call equipment troubleshooting activities during weekends as required.
• Ensures all calibration, PM, and performance verification records are filed appropriately after approval.
• Contacts supplier for quotation on external calibration/PM of the equipment and calibration standards
• Initiates, participates, and assists in resolution of quality investigations.
• Authors and supports the development, revision, and review of written Standard Operating Procedures (SOP) for calibration, preventive maintenance, and performance verification of instruments/equipment.
• Supports the development, review and approval of calibration and maintenance plans in site CMMS system.
• Supports the execution of process improvement studies, as required.
• Adheres to written policies and procedures governing the LSM department activities and the equipment they manage to ensure compliance with approved standards.
• Performs inventory of the equipment and/or standards in the labs as required.
• Maintains a positive relationship with the site customers and outside vendors while promoting a positive team environment.
• Participates actively in special projects as required.
• Ensure low cost of the Laboratory Systems Management (LSM) department (Reducing overtime, implementing innovative ideas)
• Plans, justify and implement cost reduction small projects.
• Usage of several test equipment and tools (e.g., pressure gauges, temperature, humidity meters, flow meters, particle counters and temperature mapping equipment etc.)
• Owns and supports deviations and investigations that result from calibration or performance verification activities, along with developing and supporting the implementation of corrective and preventive actions.
• Support the development, review and approval of calibration and maintenance plans in site CMMS system.
• Follows cGMP (current Good Manufacturing Practices) and ALCOA principles ('ALCOA' defines that data should be Attributable, Legible, Contemporaneous, Original, and Accurate) In addition, 'ALCOA+' guidance recommends that data is also Complete, Consistent, Enduring, and Available.
Inventory Management
• Work with Planning group to ensure system is updated as calibration, maintenance and performance verification activities are performed.
• Approves Change Request, Asset Inductions, and Work Request.
• Approving Calibration and Maintenance forms.
• Perform NCRs investigations.
• Review and approve calibration and maintenance work.
Regulatory Responsibilities
• Maintains all required Corporate, Facilities and EHS training as required.
• Adheres to all safety procedures and hazard communication.
• May be called upon to act as SME in both internal and regulatory audits.
4. EDUCATION AND EXPERIENCE
• BS in Engineering or Science related discipline preferred.
• Minimum 3 years of experience in FDA-regulated industry.
• Minimum 3 years of experience working directly with laboratory equipment (ex. centrifuges, temperature/humidity meters, balances, freezers, refrigerators etc.)
• Maintenance coordination / planning experience preferred.
• Experience working in a clinical environment preferred.
Lending Product Consultant
Saint Petersburg, FL Job
SGS Technologie is looking for Lending Product Consultant to work with direct client at St. Petersburg, FL.
Lending Product Consultant
Contract - W2
Fully on-site role 8:30 AM- 5:30 PM
Laptop provided
Fields incoming calls from advisors as it relates to securities backed lending and Mortgage products offered by Raymond James Bank.
Assists in evaluation of common call requests to help improve branch education opportunities.
Interacts professionally with associates and Financial Advisors to provide professional client service upholding the Service 1st philosophy.
Serves as point of contact for general information regarding new and existing loan inquiries from the Financial Advisor or branch support staff
Advises on basic loan structures when appropriate.
Provides guidance on lending options and directs to the Senior SBL Consultant or SBL Consultant or Mortgage Consultant, as necessary.
Builds excitement around enhancements to our Securities Based Lending and Mortgage platforms.
Maintains knowledge of Raymond James Bank forms and processes needed to start a new Securities Based Lending application (through the SBL Application or Amendment tools) or Mortgage (through Blend).
Identifies opportunities to enhance productivity within the Securities Based Lending team.
Maintains a shared inbox that includes requests regarding general SBL and Mortgage product information and new and existing loan inquiries. Responds directly to branch requests while including the Senior SBL Consultant, SBL Consultant, or Mortgage Consultants as necessary.
Ensures compliance with Raymond James Bank, state, and federal guidelines.
Performs other duties and responsibilities as assigned.
Critical thinking, problem solving and creativity.
Providing a high level of service in the spirit of Raymond James' Service 1st commitment.
Organizational skills including a high level of accuracy and attention to detail.
Effective oral and written communications to convey high level detail on bank lending products and processes.
Operating standard office equipment and using required software applications.
Must have experience with inbound phone calls.
Retail banking experience preferred.
Client services experience preferred.
Must have experience with inbound phone calls.
Retail banking experience preferred.
Client services experience preferred.
Associates degree and a minimum of five (5) years of consumer/commercial lending experience.
If interested, kindly apply with latest resume.
Regards,
Fathima Nuzha
Senior Technical Recruiter - SGS Technologie
Ph: **************
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Social Media Manager
Tustin, CA Job
ABOUT THE COMPANY:
Edward Martin is an online porcelain tile e-commerce platform that caters to a wide array of clients, including Architects, Interior Designers, Pool Designers, General Contractors, Tile Installers, and Homeowners with a keen interest in Interior Design and DIY Projects. Our goal is that each customer finds the perfect blend of high-end aesthetics and value in our extensive tile collection.
KEY RESPONSIBILITIES:
Data-Driven Strategy: Analyze social media performance using platforms to identify growth opportunities. Leverage analytics to inform and refine social media strategies that meet business objectives. Work with Social Media Coordinator on reporting, offering actionable insights.
Team Leadership & Collaboration: Manage and mentor the Social Media Coordinator, ensuring timely content review and reporting. Partner with creative and marketing teams to align messaging, visuals, and campaigns across all platforms.
Content Creation & Campaign Management: Plan and execute social media campaigns on Meta, Pinterest, TikTok and Linkedin from in-house content development to partnering with content creators. Overseeing that all content reflects the Edward Martin aesthetic while staying fresh and engaging. Identify and build strong relationships with talented content creators who align with the brand's vision.
Community Engagement & Growth: Engage with the community by responding to DMs, comments, mentions, and tags, fostering strong relationships with followers. Monitor and escalate customer support issues to the appropriate teams.
Cultural Zeitgeist: Know relevant cultural and social media trends, identifying opportunities to amplify the brand's voice in meaningful ways. Capitalize on viral moments to drive conversation and engagement.
QUALIFICATIONS:
Bachelor's degree in Marketing, Communications, or related field.
5+ years of experience in social media management with a focus on Instagram.
Strong understanding of social media strategy, planning, and analytics tools (e.g., Instagram Insights, third-party platforms).
Excellent written and verbal communication skills.
Proficiency in graphic design and video editing tools is a plus.
Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Creative thinking and a strong visual eye for aesthetics.
Strong analytical mindset with the ability to translate data into actionable strategy.
Passion for the home and e-commerce industry.
A proactive, adaptable, and collaborative work ethic.
Network Field Technician
Philadelphia, PA Job
No 3rd Parties/Sub Vendors
Job Type: Contract-to-Hire
Work Authorization: U.S. Citizen
The A.C. Coy Company is currently hiring for a Field Technician role to support client locations in Greater Philadelphia, New Jersey, Delaware, and at times, across the U.S. Our ideal candidate will have strong technical skills, 2+ years of IT, RF, or telecom experience, a clean driving record, and the ability to complete walking tests of up to 1/2 mile, when needed.
Our Client will provide paid training, a vehicle to use for work, a gas card, and all the necessary test equipment.
Responsibilities:
Provide onsite engineering support during deployment of Distributed Antenna Systems
Troubleshoot, diagnose, and resolve complex installation and hardware problems for both active and
passive DAS equipment
Navigate technical scope of work documents to accurately execute procedures and deliverables
Support Senior Field Engineers on site in assembly, programming, troubleshooting, optimization, and
commissioning of Distributed Antenna Systems
Use test equipment such as signal generator, spectrum analyzer, Cat5/6 cable tester and fiber optic power
meter to troubleshoot and diagnose network issues
Perform benchmark and post-commissioning data collection using laptop, PCTEL scanner, UE's and
industry standard data collection software
Required
Two or more years of technical work experience in the Information Technology or Wireless Telecom industries
Ability to walk up to 1/2 mile to perform in-building walk tests in large buildings
Ability to lift 50lbs, work from ladders, climb, crouch, and kneel.
Proficiency with common hand tools
Ability to work independently with minimum oversight
Basic proficiency with Windows, PC hardware, MS Office Software, and other basic applications
Willingness to learn new skills and take on new tasks
Strong organizational, communication and problem-solving skill
Preferred
Basic knowledge of RF theory, networking, and telecommunications, with experience in troubleshooting and problem-solving
Ability to read blueprints, design drawings & Visio drawings
Additional Requirements
Ability to clear criminal background checks, drug screen and driver's license check
Ability to travel (at times overnight) throughout the PA/NJ/DE area.
Scrum Master
San Jose, CA Job
As a Scrum Master for the Data & Analytics team, you will be responsible for facilitating the agile development process and ensuring the team follows Scrum practices. You will work closely with data scientists, analysts, engineers, and stakeholders to deliver valuable data products and insights. Your role will involve removing obstacles, promoting collaboration, and fostering a culture of continuous improvement.
Key Responsibilities:
Facilitate Scrum Ceremonies:
Plan and conduct daily stand-ups, sprint planning, sprint reviews, and retrospectives.
Ensure the team adheres to Scrum practices and principles.
Support the Team:
Assist the team in achieving their goals by removing impediments and fostering a productive working environment.
Coach team members on agile best practices and methodologies.
Collaboration and Communication:
Serve as a liaison between the Data & Analytics team and stakeholders.
Facilitate communication and collaboration within the team and with other departments.
Sprint Planning and Execution:
Help the team define and prioritize tasks for each sprint.
Ensure that the team delivers high-quality products and meets project deadlines.
Continuous Improvement:
Encourage a culture of continuous improvement and innovation.
Conduct regular retrospectives to identify areas for improvement and implement necessary changes.
Metrics and Reporting:
Track and report on key performance indicators (KPIs) to measure team performance and project progress.
Provide regular updates to stakeholders on the status of projects and initiatives.
Risk Management:
Identify potential risks and develop mitigation strategies.
Ensure that the team proactively addresses and resolves issues.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.
Certified Scrum Master (CSM) or equivalent certification.
Proven experience as a Scrum Master, preferably in a Data & Analytics or software development environment.
Strong understanding of agile principles and methodologies.
Excellent communication, facilitation, and conflict-resolution skills.
Ability to work collaboratively with cross-functional teams.
Strong organizational and time-management skills.
Experience with agile tools such as JIRA, Trello, or similar platforms.
Knowledge of data analytics, data science, and/or data engineering is a plus.
Preferred Qualifications:
Experience in leading Data & Analytics teams.
Familiarity with data visualization tools (e.g., Tableau, Power BI).
Understanding of data warehousing concepts and technologies.
Ability to drive change and foster a culture of continuous improvement.
Regulatory and Medical Affairs - Sr. Manager, US Medical
Madison, NJ Job
**Please ONLY local candidates to Madison NJ
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading pharmaceutical company is hiring a Regulatory and Medical Affairs - Sr. Manager, US Medical for a contracting role.
Top skills:
Advanced Degree
Experience in Medical Affairs
Clinical Trails / Clinical Background
Location:Madison NJ
Pay: $70-71/hour W2
Responsibilities:
The primary responsibility is to work across the Medical matrix teams, driving strategy and overall Medical excellence across the Cell Therapy Franchise
Contribute to the overall strategy and support insight collection
Collaborate with Matrix Team members, offering innovative solutions to maximize efficiencies and to demonstrate medical impact
Support various Medical cross-functional working groups with priority to activities related to CAR T
Site-facing activities such as training and serving as primary contact for clinical questions
Qualifications:
Advanced Medical/Biology degree (MS, PhD, PharmD)
Clinical and/or minimal 3 years of Pharma industry or agency experience
Hematology/Oncology and Multiple Myeloma/Lymphoma landscape knowledge preferred
Highly organized, efficient, and motivated individual with the ability to lead multiple projects and initiatives across matrix teams
Oracle XStore Technology Architect
Nashville, TN Job
Infosys is seeking an experienced Oracle XStore Technology Architect to oversee the implementation and support of Oracle XStore POS systems. The ideal candidate will have extensive experience in retail technology, particularly with Oracle XStore, and will be responsible for leading client engagements, ensuring successful project delivery, and providing expert guidance on best practices. Additionally you will collaborate with clients to understand their business requirements and translate them into technical solutions and Provide expert advice on Oracle XStore POS functionalities and capabilities.
Required Qualifications:
* At least 7+ years of Relevant Information Technology experience
* Candidate must be located within commuting distance of Nashville, TN, or be willing to relocate to the area. This position may require travel in the US.
* Bachelor's Degree or foreign equivalent, will consider work experience in lieu of a degree
* Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
* 2+ years of experience in retail technology, with a focus on Oracle XStore POS.
* Proven experience in leading Oracle XStore POS implementation projects.
* Strong understanding of retail business processes and POS systems.
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Participate in functional testing and co-ordinate with cross functional stakeholders for timely delivery of the solutions developed
* Onsite-Offshore communication and work management
* Leading Super User training and supporting other training related activities
* Coordination with other tracks for delivery of end-to-end business processes
Preferred Qualifications:
* Knowledge on Best Practices followed in Retail Industries, able to give solutions/suggestions to the client
* Experience in Oracle XStore POS and retail applications
* Knowledge of Java/J2EE and SQL.
The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.
SAP Business Analyst - Sales and Distribution
Santa Ana, CA Job
We are seeking a skilled Business Analyst with expertise in SD (Sales and Distribution) to join our dynamic team. The ideal candidate will bring a strong understanding of the Order-to-Cash (OTC) process, hands-on experience with SAP ECC implementation, and a proven track record of driving business efficiency. This role will focus on analyzing sales distribution processes, optimizing workflows, and collaborating with cross-functional teams to support organizational goals. The candidate will also serve as an SAP OTC Consultant, leveraging their technical and functional expertise to lead SAP implementations and provide ongoing system support.
Responsibilities:Analyze and optimize the Order-to-Cash (OTC) process to enhance sales and distribution efficiency.
Lead and manage the implementation, configuration, and optimization of SAP OTC processes within SAP ECC 6.0 and higher versions.
Collaborate with business stakeholders to gather requirements, design SAP-based solutions, and translate them into actionable outcomes.
Conduct process analysis, design, and documentation for key OTC functions, including order management, credit management, pricing, logistics, transportation, billing, and related processes.
Support the implementation, configuration, and maintenance of SAP ECC systems specific to sales and distribution modules.
Collaborate with SAP functional and technical teams to ensure seamless integration with other modules such as MM (Materials Management), WM (Warehouse Management), FI (Financial Accounting), CS (Customer Service), TMS (Transportation Management System), and more.
Configure the SAP system to meet business needs, troubleshoot system issues, and provide ongoing production support.
Identify process gaps, recommend improvements, and drive continuous enhancement initiatives.
Provide data-driven insights and reporting to support sales forecasting, inventory management, and distribution strategies.
Act as a liaison between business units and IT teams to ensure seamless system functionality and process alignment.
Conduct training sessions and create comprehensive documentation to support end-users in adopting new processes and tools.
Leverage knowledge of integration with external applications using EDI/IDOC, APIs, and other file-based interfaces to enhance system connectivity.
Knowledge and Skills:Minimum of 5 years of experience as a Business Analyst or SAP OTC Consultant, with a focus on sales and distribution processes.
Proven experience with at least two full-cycle SAP ECC implementations (version ECC 6.0 or higher).
Strong expertise in the Order-to-Cash (OTC) process within a sales distribution environment.
Hands-on experience in configuring and supporting SAP OTC systems, including order management, pricing, billing, and logistics.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and collaborate effectively with cross-functional teams.
Education and Experience:Bachelor's degree , Information Technology, or a related field.
SAP certification (e.g., SAP SD or equivalent) is an added advantage.
Preferred SkillsFamiliarity with SD (Sales and Distribution) processes in supply chain or distribution networks.
Experience with data analysis tools (e.g., Excel, SAC, Tableau) and reporting.
Knowledge of integration between SAP ECC and other enterprise systems or modules (MM, WM, FI, CS, TMS).
Exposure to EDI/IDOC, API, and file-based interface integrations.
Physical Requirements:Must be able to remain in a stationary position, often sitting or standing for prolonged periods of time while working on a computer.
Ability to repeat motions that include the wrists, hands and/or fingers
Must be able to occasionally lift and or move up to 20 pounds
Director of Manufacturing Operations
Waldwick, NJ Job
We are seeking a strategic Director of Manufacturing Operations to lead the production facility. This role demands a strong leader capable of building and managing high-performing teams, optimizing production processes, tracking costs, and driving overall operational efficiency.
Responsibilities
Oversee daily facility operations, ensuring seamless production execution.
Develop staffing strategies, manage production schedules, and streamline workflows to maximize efficiency.
Collaborate with engineers and other key stakeholders to enhance assembly, automation, and quality control processes.
Ensure strict adherence to ISO standards, safety regulations, and company quality guidelines.
Work closely with engineering, procurement, and operations teams to align manufacturing strategies with business objectives.
Recruit, train, and develop a skilled workforce, including machine operators, assemblers, and supervisors.
Foster a culture of collaboration, accountability, and continuous improvement.
Provide hands-on leadership, coaching, and mentorship to production teams.
Establish strong interdepartmental communication to maintain alignment on production goals.
Partner with other manufacturing teams to implement best practices, process improvements, and standardization initiatives.
Lead manufacturing initiatives, set operational benchmarks, and manage technology transitions.
Oversee production activities, ensuring high-quality output and on-time delivery.
Monitor manufacturing costs, control expenses, and ensure budget compliance.
Identify and resolve production bottlenecks in collaboration with engineers and team members.
Manage inventory, track material usage, and drive waste reduction initiatives to optimize costs.
Implement lean manufacturing principles to enhance efficiency and reduce waste.
Take a proactive, solutions-oriented approach to resolving production challenges.
Qualifications
Minimum of 4+ years of experience in a manufacturing operations management role.
Experience within a mechanical product manufacturing environment required, preferably with electro-mechanical assembly-based production.
Proven ability to build, lead, and scale manufacturing operations.
Prior experience in an ISO-compliant environment is required.
Strong leadership, team-building, and communication skills with a proactive, problem-solving mindset.
Experience in cost tracking, budget management, and expense control within a manufacturing environment.
Experience in lean manufacturing, Six Sigma, and continuous improvement methodologies.
Ability to collaborate cross-functionally with engineering, operations, and supply chain teams.
Bachelor's degree in business, operations management, industrial management, or a related field preferred.
Cognos Developer
Mechanicsburg, PA Job
Role Title : Cognos Developer
Required Skills Cognos Framework Manager, Report Studio, Powerplay Studio, Oracle
Preferred Skills Strong SQL skills, Experience with developing Cognos Self Service BI Packages.
Marketing Events Manager
King of Prussia, PA Job
Job Description: Marketing Events Manager
Primary Functions:
Expected to be a blend of execution and outcome focused, the Marketing Events Manager will be responsible for tasks associated with driving new potential sales leads for Prolifics through event management. Events may be physical or digital, and will take the form of Prolifics-hosted events, third party events via sponsorship, or joint events with partners. The responsibilities of the Marketing Events Manager are end-to-end, from event ideation and planning, to execution and budget management, to results tracking.
The Marketing Events Manager reports to the Sr. Manager of Marketing and will work closely with both sales and practice leadership.
Responsibilities
Identify, investigate and recommend individual events (tradeshows, regional events, webinars, etc) for alignment to desired goals and outcomes.
Work with Sales and Practices to create and maintain a plan for events to execute. This plan should be created annually and kept updated through the course of the year.
Lead generation: Create and distribute content to attract and engage a target audience.
Proactively contact inbound leads to understand their requirements and assess their validity.
Qualify leads based on established criteria and document insights for the sales team.
Campaign management: Develop and optimize campaigns to accelerate lead readiness for sales teams
Create budgets and justification for approval of individual events. Work with the co-funding coordinator to understand and leverage the various partner co-funding programs available to help fund event execution.
Understand and coordinate event contracts/pricing/packages for any third party sponsored events.
Define and coordinate the execution of all aspects of an event, which may include but is not limited to emails, digital advertising, social, web events listing, assets and traffic, collateral, inside sales guidance, and delivery.
Ensure accurate tracking (in Salesforce) of opportunities and leads generated from executed events. Provide guidance to accounting for correct tracking of all Marketing expenses related to Events.
Capture and track actual expenses to ensure budget alignment. Work with the co-funding coordinator to ensure receipt of any expected co-funding.
Key Performance Indicators
The below metrics should be generated and leveraged by the Marketing Events Coordinator to measure and continuously improve the results of demand generation activities.
Opt-in leads, Opportunities and won Revenue generated as a result of events
Adherence to budget for Event execution
Receipt of partner co-funding aligned to Events
Required Qualifications / Profile:
College degree preferred but not required
Demonstration of achievement, with tenacity and determination
Articulate, clear, and with ability to communicate adequately in writing
Creative mind, problem solver, can think on feet.
Positive, can do attitude, team player
Experience with event coordination, or comparable experience
Experience working with Salesforce and web conferencing platforms preferred but not required
ADDITIONAL RESPONSIBILITY BULLETS
Identify speaking opportunities and submit speaker application forms for internal and external candidates at national and regional events.
Schedule post-event meetings with stakeholders to discuss “best practices” and “lessons learned.”
Evolve and grow live-stream series on social media, including content development and registrations
Benefits:
Prolifics values our colleagues, which is why we offer a comprehensive suite of benefits to those who join our team. We provide a range of benefits to maintain good health, wellness and financial security. It's the smartest investment we make.
Prolifics provides a reasonable range of compensation, but exact compensation may vary based on skills, experience, and location.
Technical Account Manager
Austin, TX Job
Functionize is a leading provider of Agentic Automation Platform, transforming how businesses approach software testing. Our platform leverages advanced machine learning technologies to deliver robust, scalable, and intelligent testing tools that integrate seamlessly into diverse business environments. By AI Agents to automate complex testing tasks, Functionize enables companies to accelerate product development, reduce costs, and enhance software quality.
As a Technical Account Manager at Functionize, you'll be the trusted technical advisor for our customers, ensuring their environments are optimized, their issues are resolved, and they are equipped to succeed. You'll work closely with customers to understand their technical needs, guide them through configurations and integrations, and be there when challenges arise, ensuring they always get the best possible experience from our platform.
What You'll Do
Be the Technical Expert: You'll dive deep into our customers' environments, providing guidance on setup, best practices, and how to fully leverage Functionize's platform for their unique needs.
Lead Technical Success: From initial deployment to ongoing support, you'll ensure that all technical aspects of the customer journey are smooth and successful, handling complex configurations and integrations with ease.
Solve Challenges with Confidence: When technical issues arise, you'll be the problem-solver. You'll work closely with customers and our internal teams to troubleshoot and resolve any challenges, ensuring minimal disruption to their operations.
Provide Proactive Guidance: You won't wait for problems to come up-you'll proactively monitor the customer's usage and technical setup, recommending optimizations and improvements to enhance their experience and performance.
Collaborate with the Best: You'll work closely with Customer Success Managers (CSMs), Professional Services, and our product and engineering teams to ensure a seamless, well-coordinated customer experience.
Champion Technical Feedback: As the customer's technical advocate, you'll gather and share valuable feedback with our product and development teams to continuously improve the Functionize platform.
Who You Are
A Technical Problem-Solver: You love diving into complex challenges and coming up with innovative solutions. You're at your best when troubleshooting or optimizing technical systems.
Proactive & Detail-Oriented: You anticipate customer needs, stay on top of technical details, and provide recommendations before issues become problems.
A Communicator Who Bridges the Gap: You can explain complex technical topics to non-technical audiences, while also collaborating effectively with engineers and technical teams.
Customer-Centric: You thrive on helping customers succeed, always looking for ways to deliver more value and enhance their experience.
Collaborative & Resourceful: You enjoy working cross-functionally, bringing together the right people and resources to tackle challenges and drive results.
Technically Savvy: You have strong technical acumen, with experience in cloud platforms, automation tools, and enterprise-level solutions.
What You Bring
Experience & Background:
Technical Account Management or Solution Architecture: A background in technical account management, solution architecture, or a similar role where you provided expert technical support to customers. This experience ensures you have the skills to guide customers through technical challenges, while delivering exceptional customer success.
Technical Expertise & Automation Knowledge:
Automation Platform Expertise: Deep understanding of automation platforms, particularly Functionize, as well as competitive tools like Selenium, Tosca, or similar. Ability to guide customers through advanced configuration, troubleshooting, and optimization of their automation environments.
Experience with AI/ML Concepts: Familiarity with AI/ML-driven automation tools, like Functionize's neural network and self-healing capabilities, to help customers fully leverage the platform's intelligent automation features.
API Knowledge & Integration Experience: Expertise with RESTful APIs, including how to configure and integrate Functionize with third-party systems. Proficiency in troubleshooting API-related issues and optimizing workflows through API automation.
Proficiency in Scripting Languages: Familiarity with scripting languages such as Python, JavaScript, and Node.js to provide technical guidance on custom implementations, test script optimization, and advanced automation scenarios.
Cloud & Infrastructure:
Cloud Platform Expertise: Strong knowledge of cloud platforms (GCP, AWS, Azure), enabling you to advise customers on deployment, scaling, and managing Functionize's automation in cloud environments. Experience troubleshooting cloud-related issues such as resource allocation, uptime, or cloud-based integration.
Experience with CI/CD Pipelines: Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, or Azure DevOps), ensuring smooth integration of automated testing within customers' development pipelines. Ability to troubleshoot pipeline issues affecting automation runs.
Web, Database & Enterprise Systems:
Web Technology Knowledge: Proficiency in web technologies like HTML, CSS, JavaScript, and the DOM (Document Object Model) to assist customers in addressing automation challenges related to dynamic content or element identification.
Enterprise Software Experience: Familiarity with enterprise systems like Salesforce, Workday, ServiceNow, and their custom implementations, helping customers automate testing for complex, enterprise-grade applications.
Database Management: Proficiency with SQL or NoSQL databases, providing the ability to troubleshoot issues involving database interactions in automated tests or help optimize data-driven test scripts.
Testing Strategies & Best Practices:
Testing Methodologies Knowledge: In-depth knowledge of various testing strategies, including regression testing, functional testing, performance testing, and non-functional testing. Ability to guide customers on applying the right testing strategy based on their objectives.
Automation Best Practices: Strong understanding of test automation best practices, such as data-driven testing, behavior-driven testing, and continuous testing, ensuring customers follow effective methodologies for scalable automation.
Customer Engagement & Relationship Management:
Customer-Focused Technical Support: Ability to serve as the technical advisor for customers, providing guidance on best practices, resolving complex technical issues, and proactively recommending improvements. Focused on building long-term, trust-based relationships.
Customer Success Collaboration: Collaborate closely with Customer Success Managers (CSMs) to align technical implementations with business outcomes. Ensure customers are fully leveraging Functionize to meet their business goals.
Incident & Escalation Management: Skilled at managing technical escalations from customers, working with internal support and engineering teams to quickly resolve high-priority issues while keeping the customer informed.
Collaboration & Cross-Functional Communication:
Cross-Department Collaboration: Work closely with Functionize's product, engineering, and support teams to represent customer needs, providing technical feedback and advocating for product improvements based on customer use cases.
Communication Skills: Excellent ability to explain complex technical issues in a way that's understandable to both technical and non-technical stakeholders. Capable of leading technical discussions and providing clear guidance.
Project Management & Strategic Planning:
Strategic Account Management: Ability to manage multiple customer accounts, ensuring that technical solutions align with the customer's long-term goals. Help customers plan for future growth, new product features, and evolving use cases.
Technical Roadmap Guidance: Assist customers in aligning their technical roadmaps with Functionize's product development, offering insights into upcoming features or product enhancements that could benefit their automation strategy.
Soft Skills (Problem Solving & Proactivity):
Proactive Problem-Solving: Ability to anticipate customer needs, identify potential challenges before they escalate, and offer proactive recommendations for improving automation processes.
Collaboration & Leadership: Strong leadership abilities to guide customers through complex technical challenges, providing strategic advice while coordinating with multiple teams to deliver seamless solutions.
IT Asset Management Administrator (On-site from Day One)
Boca Raton, FL Job
Join Our Team
Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.
If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!
Title : IT Asset Management Administrator (On-site from Day One) | Location : Boca Raton, FL | Duration : Long-Term
Required Skills and Experience
3+ years of experience with ServiceNow IT Asset Mgmt. Module (ITAM) is a must.
Strong organizational and analytical skills.
Attention to detail and accuracy.
Proficiency with asset management software and tools.
Excellent communication and collaboration skills.
Knowledge of relevant compliance regulations.
3+ years of Asset Management experience is a must.
3+ years of experience working within a datacenter environment is a must.
3+ years of experience in an IT Operations role.
Physically able to stand, bend, stoop, climb, reach, and lift up to 50 lbs.
Ability to navigate ambiguity, work independently under pressure, prioritize, and stay focused in a fast-paced environment.
Excellent attention to detail and process discipline.
Experience with IT Ticketing and Asset Management applications like ServiceNow.
Proficiency with Microsoft Office Suite.
Strong ability to analyze data with in-depth knowledge of IT asset lifecycle.
Hardware/Software Asset mgmt. certifications preferred (CHAMP, CSAM, etc.) (Preferred)
Primary Responsibilities
Inventory Management.
Accurately recording all IT assets including hardware, software licenses, and peripherals.
Tracking asset details like serial numbers, purchase dates, location, and assigned users.
Performing regular asset audits to verify accuracy of inventory records.
sset Lifecycle Management.
Managing the lifecycle of IT assets from procurement to disposal, including decommissioning and recycling procedures.
Monitoring asset usage and identifying potential upgrade or replacement needs.
Compliance Management.
Ensuring adherence to software license compliance and vendor agreements.
Implementing security protocols related to asset management.
Reporting on compliance status to relevant stakeholders.
Procurement and Deployment.
Collaborating with procurement teams to purchase new IT assets.
Coordinating asset deployment to end users.
Reporting and Analysis.
Generating reports on asset utilization, cost analysis, and potential risks.
Identifying trends and recommending improvements to asset management strategies.
User Support.
Responding to user inquiries regarding asset allocation and usage.
Providing training on asset management policies and procedures.
ServiceNow ITAM Module.
Configure and maintain the ServiceNow ITAM module.
Create and manage asset records in ServiceNow.
Develop and maintain workflows for asset management processes.
User Management.
Manage user access and permissions within the ServiceNow ITAM module.
Create and update user accounts and roles.
Problem and Change Management:
Work with incident and problem management teams to resolve asset-related issues.
Participate in change management processes for asset-related changes.
Service Catalog Management.
Manage service catalog items related to asset management.
Ensure service catalog items meet defined SLAs.
Education
4-year degree from an accredited institution in Information Technology, Computer Science, or related field. Or equivalent work experience.
Why Kyra?
Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.
Background & References
Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.
Associate Project Manager
Glenview, IL Job
**ONLY US CITIZENS/ GREEN CARD PERMANENT RESIDENTS MUST APPLY!!**
Job Title: Project Manager
Duration: 12 Months On W2 Contract
Must Haves:
Strong organizational and communication skills
Someone willing and able to work autonomously to push agendas and projects forward
Someone with strong skills computer skills
Travel involved - 10%
Job Description
We have an excellent opportunity available for an experienced Project Manager to make a difference at Client. The Associate Project Manager for Quality lies within the North America FSQ function. Get ready for a lot of exposure to internal senior stakeholders. The delivery of FSQ key improvement initiatives intended to strengthen Client food safety and quality programs will be your primary responsibility. You're constantly looking for improvement activities within Food Safety & Quality, EPDM Operations, Laboratory and Tech Services, and Supplier Quality Management.
Qualifications
Bachelor's /Master's degree within science or analytical fields
Minimum 3-5years experience, preferably within R&D, Quality, Operations
Previous work experience with FMCG, Consumer Goods, Food & Beverage Industry
Project Management experience with complex projects
Fluency in English
Stakeholder and management skills
Microsoft suite, including but not limited to: PowerPoint & Excel skills
Strong organization and communication skills
Ability to work autonomously
Contact:
Ramya: ********************** | ************** | URL: ******************