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Atos jobs in Troy, MI - 40 jobs

  • Service Desk Representative

    Atos 4.7company rating

    Atos job in Flint, MI

    Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline. Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities. For more information, please see the Atos corporate web site: ************* Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law. Job Description The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware, software, networking, and other computer-related technologies. We are looking for highly motivated individuals that possess excellent customer service skills and are able to communicate in both verbal and written mediums. The representative will be responsible for problem recognition, research, isolation, resolution and follow-up for routine end user problems, referring more complex problems to second level support, leadership or technical staff. Qualifications - Associate's degree in Computer Science or related field, appropriate technical certifications, or equivalent experience preferred - Previous customer service experience preferred - Experience with applicable hardware, operating systems, and applications preferred - Prior experience in a healthcare related field helpful - Expertise with Windows and PC Software programs preferred - Strong analytical skills to think critically, assess input, and develop possible solutions required
    $47k-66k yearly est. 2d ago
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  • Auto Functional Tester - Grand Rapids, MI

    Capgemini 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Job Description** **About the job you're considering** We are seeking an experienced Auto Functional Tester to join our team. The ideal candidate will have strong expertise in POS Testing, Functional Testing, and API Testing, along with hands-on experience in Agile methodology and Database Testing. This role involves designing and maintaining automated test frameworks, collaborating with cross-functional teams, and ensuring high-quality software delivery. **Your role** + Design, develop, and maintain automated test frameworks and scripts. + Execute functional, POS, and API tests using tools like Postman. + Perform database testing and data validation using SQL Server. + Review code for testability and maintainability. + Debug issues and identify root causes in both test and production environments. + Collaborate with developers, product managers, and DevOps teams. + Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. + Ensure adherence to CI/CD processes and contribute to pipeline setup. + Work on test automation for web applications using tools like Robot Framework, Eggplant, or Selenium. + Maintain test cases and execution in ADO (Azure DevOps). **Your skills and experience** + 7+ years in Experience in Agile Functional tester + Experience in Agile, API testing, Data Base testing(SQL Server) is required + Technical skills: + Programming languages: Java, Python, C#, JavaScript + Test automation tools: Selenium, Playwright, Cypress + CI/CD tools: Jenkins, GitHub Actions, Azure DevOps + Understanding of software architecture and APIs (REST, GraphQL) + Knowledge of databases and SQL for data validation + Good to have + Retail domain Knowledge + POS Testing + Test Automation + Azure Cloud The base compensation range for this role in the posted location is $65,200 - $158,550. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. **Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: + Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave + Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) + Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) + Life and disability insurance + Employee assistance programs + Other benefits as provided by local policy and eligibility **Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. **Disclaimers** Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Ref. code: 385170 Posted on: Dec 31, 2025 Experience Level: Experienced Professionals Contract Type: Permanent Location: Southfield, MI, US Brand: Capgemini Professional Community: Quality Engineering & Testing Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
    $65.2k-158.6k yearly 8d ago
  • SOC Analyst L2

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. * Must be a US Citizen Due to Client Constraints * General Requirements: * U.S Citizenship * Education: Associate's Degree or higher preferred * Experience: 3+ Years in a 24x7 security operations environment * Certifications: Security industry specific certifications are a plus (CEH, GCIH, GCFA, OSCP etc.) * WS CCP certification or MS AZ900 certification is a plus * Demonstrated experience with event detection, triage, analysis, and response including: * Investigative Process, Remediation Techniques, Log Analysis, Host-based Analysis, Network Traffic Analysis, Email Analysis, OSINT, Cyber Kill Chain, MITRE Experience: * AWS Cloud Security * SIEM platforms, such as Devo, Elastic, Splunk, QRadar, etc. * Various Endpoint protection platforms, such as Cybereason, CrowdStrike, Tanium, etc. * Various ticketing systems, such as ServiceNow, Archer, etc. * Various SOAR platforms, such as Cortex XSOAR, Siemplify, etc. * Knowledgeable regarding computing concepts, such as networking, scripting, etc. * Experience with current cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks * Experience in computer intrusion analysis and incident response * Computer network surveillance/monitoring * Knowledge and understanding of network protocols, network devices, various operating systems, and secure architectures Job Description - Grade Specific The base compensation range for this role in the posted location is: $65,586-$121,980. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $65.6k-122k yearly 6d ago
  • Hardware Architect

    Capgemini 4.5company rating

    Southfield, MI job

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same **Long Description** At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. **Your role** Leading the architectural design of complex hardware systems for automotive applications, including in-vehicle computing platforms, interfaces for actuators, and connectivity solutions. Developing technical specifications and requirements for hardware components and systems based on client needs and industry standards + Collaborating with software teams to ensure seamless integration between hardware and software components + Evaluating and recommending hardware technologies, components, and platforms to meet performance, safety, and reliability requirements + Ensuring compliance with automotive safety standards, including ISO 26262, and other relevant regulations. **Your skills and Experience** + Master of Science in Electrical, Electronic, Computer, Aerospace Engineering, or equivalent program with minimum 8 years of experience in an architectural hardware/system role, preferably in the automotive industry (TIER1, TIER2) + Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, and in-vehicle computing platforms + Advanced knowledge of ARM-based architecture and embedded electronics design constraints + Experience with ADAS, Infotainment Systems, Zonal Architectures, and Software Defined Vehicles + Solid understanding of system/component design, advanced EE architecture topologies, and safety requirements **What you'll love about working here** + Dedicated innovation labs: We help the world's largest innovators engineer the products and services of tomorrow by leveraging our experts and labs, dedicated to topics as 5G, 6G, AI, Autonomous Vehicles and Quantum. + Hybrid working: We encourage flexibility when it comes to when and where works gets done. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances. + Career acceleration programs: From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise. The base compensation range for this role in the posted location is: $111,200 - $178,290/ year. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. **Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: + Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave + Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) + Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) + Life and disability insurance + Employee assistance programs + Other benefits as provided by local policy and eligibility **Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. **Disclaimers** Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Ref. code: 385521 Posted on: Dec 30, 2025 Experience Level: Experienced Professionals Contract Type: Permanent Location: Southfield, MI, US Brand: Capgemini Engineering Professional Community: Products & Systems Engineering Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
    $111.2k-178.3k yearly 9d ago
  • Automation Test Lead - Grand Rapids, MI

    Capgemini 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description About the job you're considering Your role Define automation strategy and coverage for product activation and POS flows. Design and maintain robust automation frameworks using Java/Python and tools like Selenium/Eggplant. Develop and execute API and database tests, ensuring comprehensive coverage and accuracy. Integrate automation into CI/CD pipelines (Jenkins, Azure DevOps) and manage test environments. Oversee test execution, analyze results, and deliver detailed reports to stakeholders. Provide technical leadership, mentoring team members, and ensuring adherence to best practices. Collaborate with cross-functional teams in Agile ceremonies and troubleshoot automation issues. Your skills and experience Strong expertise in automation frameworks and tools (Selenium, Eggplant, Robot Framework). Proficiency in programming languages: Java, Python (C# and JavaScript are a plus). Hands-on experience with CI/CD tools (Jenkins, Azure DevOps) and version control systems. Solid understanding of API testing (Postman) and database technologies (SQL, Cosmos DB). Familiarity with containerization and orchestration (Kubernetes, Docker, Red Hat OpenShift). Knowledge of Agile methodology and test management tools. Excellent communication, problem-solving skills, and ability to lead distributed teams. Nice to Have: Retail domain knowledge Experience with Azure Cloud The base compensation range for this role in the posted location is $65,200 - $158,550. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $65.2k-158.6k yearly 1d ago
  • Principal ServiceNow Business Analyst SME HRSD

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Our Princiapl ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module. Requirements Key Responsibilities Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements in the HRSD module area. Translate complex technical specifications into business logic and vice versa. Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. Document enhancement requests and technical specifications related to the HRSD module. Maintain clear communication with stakeholders regarding status updates and feasibility assessments. Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives. Support UAT sessions and training for various client personas. Agile & Delivery Support Write user stories to be configured by technical developers. Work within Agile frameworks to support sprint planning and execution. Proactively identify risks, issues, and blockers and communicate through appropriate channels. Ensure deliverables are complete, consistent, and aligned with customer expectations. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. Preferred Qualifications Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC) is ideal but specifically HRSD. Familiarity with Common Services Data Model and Strategic Portfolio Management. Ability to work independently and manage multiple priorities. Key Competencies Business process reengineering technical and functional documentation for Stakeholder engagement. Agile delivery and sprint planning skills. ServiceNow platform knowledge and workshop facilitation and training experience. The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $125k-150k yearly 9d ago
  • Lead Automotive Android Infotainment Application Software Engineer

    Capgemini 4.5company rating

    Detroit, MI job

    About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Visit us at ****************** People matter, results count. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant - http\://******************************************************************* Supporting a team of software developers • Design and develop Android based infotainment solutions for automotive consumer devices. • Responsible for the entire life cycle of the assigned domain, including requirements, system design, development, maintenance of the infotainment software. • Participate in the design of a best-in-class in-vehicle platform for Automotive infotainment systems. • Follow our software development process where quality comes first and ensure that the designed solutions conform to architectural requirements such as scalability, maintainability, reliability, extensibility, usability and security. • Engage in all regular software development activities such as architecture, feature requirements, design, code, and test case reviews to ensure that the team delivers high quality code on time. • Bridge multiple disciplines, including Engineering, Information Technology, Technical Support, and Marketing, to make appropriate system-level design trade-offs and to identify, capture and refine system requirements and to identify innovation opportunities. • Work on new feature development, as well as maintenance of existing features and bug fixes • Provide clear and complete documentation based on the definition of the software development process • Collaborate with team members in software development activities using the Scrum/Agile development process. • Work closely with various Infotainment teams to support triage and resolution of system issue Requirements Bachelor's degree; preferably in Computer Science • 10+ years in software development • Java Programming • Development experience with Android frameworks (service, JNI, native service, HAL, etc.), familiar with Android local unit tests and instrumented tests. • Software design and implementation experience in an object-oriented environment • Commercial software development experience with Java, C++ or C • Exposure to SCM tools such as\: Git, Gerrit, Jenkins, JIRA • Prior experience with vehicle infotainment, telematics or navigation systems a plus • Experience with automotive and/or portable consumer electronic devices is a plus • History of success in applying advanced technology to enhance the usability of complex systems is a plus • Experience in communication network protocols like CAN, UART, SPI • Experience with script languages such as Python, Perl or Shell will be a plus. • Agile experience a plus • Creative, disciplined with a strong sense of ownership, responsibility and on schedule delivery commitment Software Engineers perform requirements analysis. They then design, develop or maintain the physical application (components) or the application environment, based on the Software Architecture (models and principles). Activities include coding, integrating, implementing, installing or changing frameworks and standard components, or technical and functional application management. A Software Engineer also develops languages, methods, frameworks and tools, and/or undertakes activities in support of server-based databases in development, test and production environments. Required Skills and Experience: You have mastered several Software Engineering areas, applications or database environments. You act as a Software Engineering stream leader with technical delivery ownership within a (limited) number of technology areas. You contribute to bids or client proposals based on your technological expertise. You also act as a team leader with delivery ownership, and guide individuals and groups towards desired outcomes. You actively participate in at least one community and contribute to community discussions. • Qualification\: 6-8 years (2 years min relevant experience in the role) experience, Bachelor's Degree. • Certification\: Should have SE Level 1 and seeking level 2. • Should be proficient in Business Analysis, Business Knowledge, Software Engineering, Testing, Data Management, Architecture Knowledge and Technical Solution Design. Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
    $86k-112k yearly est. Auto-Apply 60d+ ago
  • Senior SAP MM Consultant

    Infosys Ltd. 4.4company rating

    Dearborn, MI job

    Job Description Infosys is seeking a Senior SAP MM Consultant As a Senior Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education * At least 4 years of experience with Information Technology. * The location for this position is Dearborn, MI. This position may require travel and/or relocation. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications * At least 3 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment * At least 3 years of experience in SAP Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes * At least 3 years of experience in SAP Material Management and Inventory Management Skills * Strong in S4HANA SAP Material Management and Inventory Management, experience in configuring and customizing the processes of Purchasing, Inventory Management, Material Requirement Planning, Variant Configuration, Valuation, Inventory Management, IS Auto specific processes like EDI, JIT , S2L and Kanban * Should have done minimum 1 S4 HANA greenfield end to end Implementation * Knowledge on WRICEF, EDI, Idoc, Batch processing in MM. * MM Integration knowledge on sales, Finance, production, SCM(APO) modules. * Knowledge on RF Scanning Devices. * Experience/expertise of MM integration points with SD, PP, and FI/CO * SAP product certifications are a plus. * Fluency in English. * Strong verbal and written communication skills with the ability to communicate at all levels of the business. * Strong leadership skills. Ability to lead team in resolving complex issues in a fast pace and challenging environment. * Analytical and Communication skills * Experience with project management * High Impact communication with senior stakeholders * Ability to conduct Design workshops The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $81k-103k yearly est. 30d ago
  • Datastage Developer

    Reliable Software Resources 3.9company rating

    Detroit, MI job

    Organizations today are not only challenged by the constantly changing and emerging technologies, but are also confronted with difficulties in acquiring adequate human resources to meet the dynamics of the different IT Project initiatives. It becomes imperative to any business organization to utilize the most cost-effective ways of acquiring talent for immediate and long-term projects with a specific or niche skill set. Since our inception, Reliable Software has been offering IT consulting services to the clients which enable them to maximize their IT investment and that has made us extremely competent enough to work on any IT consulting project for any industry domain. We offer world-class business solutions leveraging widely accepted strategies and technologies on different platforms and these services come at competitive rates. We design end to end business solutions from conceptualization to implementation as per the client's requirements. To acquire strategic skills in a timely and cost-effective manner, many companies turn to Reliable Software for quality IT resource management. Reliable Software has the ability to quickly respond to technology initiatives by strategically acquiring skills and managing available resources. With customers ranging in size from startups to Fortune 500 enterprises, we understand the ever increasing need for talented IT professionals in the development of new technologies. Reliable Software is in business to help you maintain your competitive advantage by cost-effectively delivering highly skilled consultants when and how you need them most. Reliable Software helps you address technical resource requirements with contract services. We invite you to see the difference working with Reliable Software and our strength is in our people and we are ready to work hard for you. Our broad portfolio of solutions enables us to meet your specific staffing requirements across all technologies and domains and below is the list Job Title: Sr. DataStage Developer Duration: 1 year Location: Detroit, MI # of Positions: 3 Job Description: • Strong hands on experience working in ETL DataStage environment v7.2 and above. • Support ETL jobs in production. Troubleshoot and provide solutions in case of failures. • Ensure all deliverables conform to ETL best practices and standards. • Experience using ERwin to design data models. • Experience using the DataStage Java Integration and XML Output stages. • Experience with writing Oracle procedures, functions, packages, database triggers and troubleshooting PL/SQL and SQL. • Utilizes Source-target mappings, maintains documentation. • Complete understanding of data warehouse architecture, star schemas and snowflakes. • Experience in data profiling, data analysis, data quality checking • Strong verbal and written communication skills Additional Information All your information will be kept confidential according to EEO guidelines.
    $79k-100k yearly est. 2d ago
  • Walk-Up IT / Deskside Support

    Hcl America 4.4company rating

    Melvindale, MI job

    About HCL HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+ ‘Ideapreneurs' working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. Job Description Do your friends and family call you for IT help? Do you have great customer service skills? HCL America is looking for individuals for our expanding team to provide world class customer service support at walk-up IT locations and at user's desks to assist with their IT needs. Job Duties Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices Provide operating system and application support to diagnose and resolve unique, non-recurring problems Reimage systems as required Identifies potential escalations and proactively alerts management as needed. Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified Recommend and/or performs upgrades on systems Work with procurement staff to purchase hardware and software Complete installation and testing of computers and peripherals within established standards and guidelines Provide basic support for mobile devices and printers Provide primary support to executive users Provide equipment move services Ensures configuration and inventory management database entries are complete and accurate Provides time / resource estimates for assigned tasks including time tracking activities Local travel as needed Perform other duties as assigned Requirements Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic experience of IT with basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation What will make a candidate stand out Experience with ticketing systems (BMC, SNOW, RequestCenter etc.) Experience working with executives Experience with iOS Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP Experience performing remote control of PCs and video conferencing knowledge SCCM experience Relocation assistance is not available. Additional Information All your information will be kept confidential according to EEO guidelines.
    $57k-76k yearly est. 2d ago
  • Senior Infrastructure Consultant - Storage SME

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location Remote Travel 25% of the time Job Description * Diagnose and Resolve Incidents: Identify, diagnose, and resolve incidents related to storage and backup infrastructure, including SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), and Backup (Rubrik) systems. * Backup of SAN Switch Configuration: Perform regular backups of SAN switch configurations to ensure data integrity and availability. * User / Role Security Administration: Manage user accounts, roles, and permissions to ensure secure access to storage systems. * Storage Capacity Reporting: Monitor and report on storage capacity to ensure optimal utilization and planning. * Change Implementation: Implement changes to storage and backup configurations and settings as required. * Incident & Problem Resolution: Respond to and resolve storage and backup-related incidents and recurring problems. * Configuration Administration: Administer and manage storage and backup configurations to ensure system reliability and performance. Key Responsibilities * Monitoring: Continuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. * Incident Management: Respond to and resolve storage and backup-related incidents and outages. * Maintenance: Perform regular maintenance tasks such as backups, patching, and upgrades. * Change Management: Implement changes to storage and backup configurations and settings as required. * User Support: Provide support to users, including troubleshooting and resolving access issues. * Reporting: Generate reports on storage and backup performance, incidents, and capacity planning. Required Skills: Technical Skills: * Proficiency in managing various storage and backup technologies: SAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), Backup (Rubrik). * Strong knowledge of storage and backup administration. * Experience with storage and backup monitoring tools: Dell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. * Familiarity with automation tools and scripting languages: Python, Bash. * Understanding of backup and recovery strategies. * Knowledge of storage security best practices. Soft Skills: * Excellent problem-solving and analytical skills. * Strong communication and collaboration abilities. * Ability to work in a fast-paced, dynamic environment. * Attention to detail and a proactive approach to storage and backup management. * Relevant certifications: Certified Storage Engineer, Backup and Recovery Specialist, etc. Basic Qualification * 5+ years of Storage and Backup experience in a global enterprise environment. * Ability to work in a 24x7 on-call after hour rotation environment. * Relevant experience supporting security audits, vulnerability assessments, and compliance automation efforts. * High school or equivalent diploma. The base compensation range for this role in the posted location is: $ 66,810 - $ 191,510 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $68k-83k yearly est. 2d ago
  • Service Desk Representative

    Atos 4.7company rating

    Atos job in Flint, MI

    Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline. Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities. For more information, please see the Atos corporate web site: ************* Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law. Job Description The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware, software, networking, and other computer-related technologies. We are looking for highly motivated individuals that possess excellent customer service skills and are able to communicate in both verbal and written mediums. The representative will be responsible for problem recognition, research, isolation, resolution and follow-up for routine end user problems, referring more complex problems to second level support, leadership or technical staff. Qualifications - Associate's degree in Computer Science or related field, appropriate technical certifications, or equivalent experience preferred - Previous customer service experience preferred - Experience with applicable hardware, operating systems, and applications preferred - Prior experience in a healthcare related field helpful - Expertise with Windows and PC Software programs preferred - Strong analytical skills to think critically, assess input, and develop possible solutions required
    $47k-66k yearly est. 60d+ ago
  • ServiceNow Business Analyst Service Management Consultant

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions. Key Qualifications Overview Key Responsibilities * Requirements Gathering & Analysis leads workshops to collect and document business and technical requirements. * Translate complex technical specifications into business logic and vice versa. * Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements. * Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. * Document enhancement requests and technical specifications. * Maintain clear communication with stakeholders regarding status updates and feasibility assessments. * Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. * Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives. * Support UAT sessions and training for various client personas. * Agile & Delivery Support Write user stories to be configured by technical developers. * Work within Agile frameworks to support sprint planning and execution. * Proactively identify risks, issues, and blockers and communicate through appropriate channels. * Ensure deliverables are complete, consistent, and aligned with customer expectations. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. Preferred Qualifications Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC). Familiarity with Common Services Data Model and Strategic Portfolio Management. Ability to work independently and manage multiple priorities. Key Competencies Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training. The base compensation range for this role in the posted location is: $90,000 to $115,000 Base Pay USD. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $90k-115k yearly 6d ago
  • Senior ServiceNow Platform Architect Workflows

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Senior ServiceNow Platform Architect Capgemini is seeking a ServiceNow Platform Architect with extensive consultative and hands-on experience, including a proven track record of successful deployments. The ideal candidate will demonstrate their in-depth technical knowledge of the ServiceNow platform by working hand-in-hand with our customers, and platform developers in ensuring that the right solution is implanted that meets best in class technical and practical standards. As a Platform Architect you will be a technical consultant working to develop, design and own technical solutions on the ServiceNow platform. You will provide best practice platform guidance for our clients, as well as work closely with key members of the Capgemini project team to ensure a timely and technically sound implementation or enhancement of the ServiceNow platform. Key Qualifications * Minimum 3-years hands-on experience as ServiceNow Platform Architect * Expertise with JavaScript and ServiceNow JavaScript API's * Create custom business rules and client scripts, including UI policies/scripts, ACLs, and Data Policies * Extensive Architect and/or Developer level experience with at least two primary ServiceNow applications, including: * ITSM * SPM * CSM * ITOM * HR * GRC * ITAM * Employee Center Portal * Integration HUB (including integration development using REST, SOAP, etc.) * Create overall technical architecture for ServiceNow implementations that aligns to customer business requirements * Contribute and participate in Scrum calls * Build current platform knowledge by learning new modules * Provide tech best practices, architecture and code review * Uphold excellent time management, organizational skills and creative problem-solving. * Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks * Maintain current certifications, keep up to date on all Delta releases Additional Qualifications * Minimum 5 years IT related experience * CSA Certification required * ServiceNow Implementation Specialist certification a plus * External Client consulting experience preferred * Excellent written, verbal and presentation communication skills. * Experience leading and directing multiple projects simultaneously. * Proven leadership ability The base compensation range for this role in the posted location is: $115k to $155k Base Pay USD. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $115k-155k yearly 6d ago
  • Senior Security Analyst

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. The Senior Security Analyst supports the governance of service provider activities in the enterprise security program, monitoring and escalating problems and providing information on security issues. Undertakes security assurance and audit activities to ensure compliance and to identify risks and opportunities. Provides information to senior managers and executives to ensure that they are aware of any security-related risks or opportunities. Provides subject matter expertise, consultancy and training in security-related matters. Must be able to function in a fast-paced, multi-vendor outsourced environment, facilitating conference calls among other subject matter experts and the client. Your Responsibilities: Handles monthly reporting duties for the Information Risk Management team; Facilitates audit planning and audit remediation activities of the service providers, leading calls and documenting and reporting progress; Has familiarity with Security technologies and controls; Expertise not required, but ability to escalate to more senior subject matter experts is important. Develops work plans to structure solutions and communications; Able to involve client and vendor staff appropriately in resolving Security problems; Participates effectively within the business' Security governance framework; Tracks the corrective and preventive actions being taken to improve Security to closure. Possess strong communication skills to communicate technical and security risk information to management. Your Experience: Ability to self-manage with little interaction from other management staff. Flexible and able to adapt to manage a fast-changing environment. Ability to solve complex issues and provide recommendations and advice regarding remediations. Security architecture, security software, or security policy experience Ability to organize agendas, lead conference calls, and track action items to completion. Security and Audit certifications such as SSCP, CISSP, CISA, CISM, CGEIT, CRISC, Security + are preferred. Job Description - Grade Specific The base compensation range for this role in the posted location is: $65,586-121,980. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $65.6k-122k yearly 3d ago
  • SAP GRC w/ Access & Process Controls- Senior Application Developer

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. SAP GRC w/ Access & Process Controls) About the job you're considering The SAP GRC Consultant will be responsible for implementing, configuring, and supporting SAP Governance, Risk, and Compliance (GRC) solutions, focusing on Process Controls (PC) and Access Controls (AC). This role ensures compliance with regulatory requirements, strengthens internal controls, and mitigates risks related to user access and business processes. Key responsibilities include conducting risk assessments, developing process controls, configuring automated monitoring, and supporting audit processes. You will also collaborate with cross-functional teams, provide training, and troubleshoot issues to ensure regulatory compliance and operational efficiency. Job Description - SAP GRC w/ Access & Process Controls Your role: * Design, configure, and implement SAP GRC Process Control solutions to meet business and regulatory requirements. * Develop and maintain automated monitoring rules, control testing workflows, and approval processes. * Ensure seamless integration of SAP GRC with other SAP modules and non-SAP systems. * Configure and implement SAP GRC Access Control modules (ARA, ARM, BRM, EAM). * Set up SAP GRC Process Control workflows, automated controls, and continuous monitoring. * Integrate GRC solutions with SAP ECC, S/4HANA, and other systems * Risk and compliance management- conduct risk assessments and identify control gaps within SAP systems. * Develop and implement process controls to ensure compliance with regulations like SOX and GDPR. * Monitor, track, and report on compliance status and risk exposure. * Provide day-to-day technical support for SAP GRC Process Control issues. * Troubleshoot and resolve problems related to configurations and workflows. * Support ongoing audit processes by preparing documentation and compliance evidence. * Collaborate with cross-functional teams, including SAP Basis, Security, and Functional teams. * Communicate with stakeholders on risk and compliance matters. Your skills and experience: * 8 to 12 years of total experience in SAP security and GRC-related areas. * 5+ years of hands-on experience specifically in SAP GRC Access Control and Process Control. * 2-3 years of leadership or team management experience, including project delivery and stakeholder engagement. * Experience in SAP GRC Access Control (ARA, ARM, BRM, EAM) and Process Control. * Knowledge of SAP security concepts, roles, and authorization objects. * Experience with SAP ECC and S/4HANA environments. * Excellent analytical and problem-solving skills. * Strong communication and stakeholder management abilities. * Bachelor's degree in Information Technology, Computer Science, or related field. * SAP Certifications preferred The base compensation range for this role in the posted location is: $137,450- $182,624 (CA) Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $137.5k-182.6k yearly 10d ago
  • Senior ServiceNow Business Analyst SIAM Management Consultant

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform. This role combines deep knowledge of SIAM operating models and ServiceNow capabilities across the ServiceNow platform to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements. Key Requirements Responsibilities Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows. Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery. Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance. Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers. Required Qualifications Proven experience in SIAM and ServiceNow solution design and implementation. Strong understanding of ServiceNow platform, architecture and modules relevant to SIAM. Expertise in business and technical writing for client-facing documentation. Familiarity with infrastructure, networks, databases, and web technologies. Excellent communication and stakeholder engagement skills. Ability to work independently and proactively address integration challenges. Ability to work with clients and stakeholders of all levels. Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments. Ability to create engagement documentation and collateral. Preferred Qualifications Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK). ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications. Experience with multi-vendor environments and service integrator models. Knowledge of governance frameworks and performance metrics. The base compensation range for this role in the posted location is: $115,000 to $130,000 Base Salary USD. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $115k-130k yearly 8d ago
  • Lead Performance Test Engineer - Grand Rapids, MI

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About the job you're considering This role is onsite in Grand Rapids, MI. We are looking for an experienced Performance Engineer to lead and manage end-to-end performance engineering delivery. The ideal candidate will have strong expertise in performance optimization, team leadership, and stakeholder management, with hands-on experience in performance testing tools and cloud platforms. Job Description Your role * Lead and manage a team of performance engineers and SMEs, providing guidance, mentorship, and ensuring high performance and professional growth. * Drive end-to-end performance engineering delivery, innovation in performance testing space, and manage stakeholder expectations. * Facilitate Agile ceremonies and ensure adherence to SAFe methodologies as a certified Agile practitioner. * Perform performance bottleneck detection, root cause analysis (RCA), and collaborate with product and development teams to track and remediate performance issues. * Experienced in performance engineering for distributed systems/microservices (K8s/Dockers based applications). * Performance testing of POS devices and backend services (payment gateways, inventory systems, cloud APIs). * Familiarity with message queues Kafka, caches (Redis), and databases performance tuning. * Optimize and monitor Native Mobile applications for performance, profiling, and resource utilization. Your skills and experience * 10+ years of experience in performance engineering, with 4+ years managing end-to-end delivery and driving innovation. * Hands-on experience with LoadRunner and JMeter; knowledge of other industry-standard tools desirable. * Expertise in at least one APM tool (Dynatrace, AppDynamics, PerfMon, Splunk, JProfiler) and strong root cause analysis skills. * Experience with Native Mobile application performance optimization and monitoring. * Exposure to Azure or other cloud platforms. * Strong communication skills to interact effectively with architects and developers for requirement gathering. * Nice-to-Have: * Knowledge of CI/CD pipelines and integration of performance testing. * Familiarity with distributed systems and microservices performance tuning. The base compensation range for this role in the posted location is $86,900 - $192,460. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $86.9k-192.5k yearly 8d ago
  • Hardware Architect

    Capgemini Holding Inc. 4.5company rating

    Southfield, MI job

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same Long Description At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Your role Leading the architectural design of complex hardware systems for automotive applications, including in-vehicle computing platforms, interfaces for actuators, and connectivity solutions. Developing technical specifications and requirements for hardware components and systems based on client needs and industry standards * Collaborating with software teams to ensure seamless integration between hardware and software components * Evaluating and recommending hardware technologies, components, and platforms to meet performance, safety, and reliability requirements * Ensuring compliance with automotive safety standards, including ISO 26262, and other relevant regulations. Your skills and Experience * Master of Science in Electrical, Electronic, Computer, Aerospace Engineering, or equivalent program with minimum 8 years of experience in an architectural hardware/system role, preferably in the automotive industry (TIER1, TIER2) * Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, and in-vehicle computing platforms * Advanced knowledge of ARM-based architecture and embedded electronics design constraints * Experience with ADAS, Infotainment Systems, Zonal Architectures, and Software Defined Vehicles * Solid understanding of system/component design, advanced EE architecture topologies, and safety requirements What you'll love about working here * Dedicated innovation labs: We help the world's largest innovators engineer the products and services of tomorrow by leveraging our experts and labs, dedicated to topics as 5G, 6G, AI, Autonomous Vehicles and Quantum. * Hybrid working: We encourage flexibility when it comes to when and where works gets done. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances. * Career acceleration programs: From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise. The base compensation range for this role in the posted location is: $111,200 - $178,290/ year. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $111.2k-178.3k yearly 9d ago
  • Practicing Cloud Infrastructure Architect - VMWare L3 SME & Architect

    Capgemini 4.5company rating

    Troy, MI job

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Location** Troy, MI **Travel** 25% **Job Description** The Virtualization Architect´s role is to analyze, design and plan architecture according to best practices, while ensuring high levels of data quality and availability, including analysis and integration of new customers and projects into the Architecture. This individual is responsible for the design, specifications, sizing, development, and oversight of policies, standards, and procedures to ensure a consistent architecture and management throughout the organization. **Key Responsibilities** + Ability to present ideas in business-friendly and user-friendly language appropriate to both executive, managerial, and technical audiences. + Ability to effectively manage relationships with other architecture teams, application owners, stakeholders, business, and customer representatives. + Organizational skills with attention to task details, documentation, and target dates. + Strong written, oral, and interpersonal communication skills. + Team orientated, willing to share knowledge and collaborate with peers. + Proven analytical, strategic vision drawing on strong problem-solving abilities. + Able to prioritize and execute tasks in a high-pressure environment. ·Ability to conduct research into server, storage, virtualization issues, standards, and products. **Required Skills** + Bachelor's degree in computer science, information technology, computer programming, or similar. + Excellent Knowledge of Private, Public and Hybrid Cloud environments + Excellent Knowledge of Cloud Orchestration and Automation platforms + Excellent knowledge of Windows Server, Linux, and virtual appliances, including HA/DR configurations. + Excellent knowledge of Sever hardware platforms: x86 + Excellent knowledge of VMWare vSphere, SRM, Replication, Usage Meter, vSAN + Excellent knowledge of SAN, NAS, DAS, RAID, SCSI, Fibre Channel, Backup, clustering, and encryption technologies from multiple vendors. + VMWARE Cloud, Virtualization, Server, and Storage vendor Certifications Preferred. + Five plus years of previous architecture experience, across multiple vendors and technologies. + In-depth understanding of Cloud, Server, Storage, Virtualization, Security, and Monitoring/Management architecture design techniques, theories, principles, and practices. + Solid experience architecting enterprise Cloud, Virtualization, Server, and Storage systems within a broad spectrum of technologies. The base compensation range for this role in the posted location is: **$66,910 - $151,510** Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. **Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: + Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave + Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) + Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) + Life and disability insurance + Employee assistance programs + Other benefits as provided by local policy and eligibility **Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. **Disclaimers** Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Ref. code: 388008 Posted on: Jan 6, 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Southfield, MI, US Brand: Capgemini Professional Community: Architecture Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
    $66.9k-151.5k yearly 2d ago

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