Post job

Attendant vs front desk attendant

The differences between attendants and front desk attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, an attendant has an average salary of $27,453, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for an attendant include cleanliness, customer service and home health. The most important skills for a front desk attendant are reservations, customer service, and cleanliness.

Attendant vs front desk attendant overview

AttendantFront Desk Attendant
Yearly salary$27,453$26,874
Hourly rate$13.20$12.92
Growth rate4%-
Number of jobs52,299107,058
Job satisfaction--
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 54%
Average age4837
Years of experience--

What does an attendant do?

An attendant is responsible for ensuring excellent customer service by assisting customers with their needs and inquiries, managing complaints, and providing timely actions. Attendants duties include maintaining the cleanliness and orderliness of operational areas, monitoring product inventories and requesting necessary stocks and equipment, performing administrative tasks as needed, escalating concerns to the management for immediate resolution, and conducting maintenance services. An attendant must have excellent customer service and time-management skills, as well as the ability to multi-task, especially on high-level operations.

What does a front desk attendant do?

A front desk attendant serves as the primary point of contact in a building or establishment, ensuring customer satisfaction. Their duties mainly revolve around greeting visitors, responding to inquiries, handling calls and correspondence, arranging appointments, and coordinating with various building offices and departments. Moreover, a front desk attendant's responsibilities will vary on the line of work or one's industry of employment. There are instances in a hotel setting where they must handle check-in and check-out processes, make reservations, and offer amenities.

Attendant vs front desk attendant salary

Attendants and front desk attendants have different pay scales, as shown below.

AttendantFront Desk Attendant
Average salary$27,453$26,874
Salary rangeBetween $20,000 And $36,000Between $20,000 And $35,000
Highest paying CitySan Francisco, CAAnaheim, CA
Highest paying stateWashingtonCalifornia
Best paying companyBarnard CollegeLone Star Circle of Care
Best paying industryHospitalityEducation

Differences between attendant and front desk attendant education

There are a few differences between an attendant and a front desk attendant in terms of educational background:

AttendantFront Desk Attendant
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 54%
Most common majorBusinessBusiness
Most common college--

Attendant vs front desk attendant demographics

Here are the differences between attendants' and front desk attendants' demographics:

AttendantFront Desk Attendant
Average age4837
Gender ratioMale, 48.6% Female, 51.4%Male, 35.1% Female, 64.9%
Race ratioBlack or African American, 9.6% Unknown, 4.5% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.8% American Indian and Alaska Native, 1.5%Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%
LGBT Percentage4%13%

Differences between attendant and front desk attendant duties and responsibilities

Attendant example responsibilities.

  • Manage events, help guests with outside reservations.
  • Manage VIP's with personal requirements and assist in their room set up and hospitality experience.
  • Manage top prize payouts, involving large amounts of funds being transfer across the gaming floor.
  • Operate POS cash register to manage cash, credit, and debit card transactions for sell items.
  • Host activities (bingo, casino night, kids club, etc . )
  • Supervise and entertain children, clean toys and maintain a healthy and clean environment and become CPR certify.
  • Show more

Front desk attendant example responsibilities.

  • Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
  • Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
  • Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
  • Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
  • Monitor cleanliness and organization of yoga studio and lobby areas.
  • Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits
  • Show more

Attendant vs front desk attendant skills

Common attendant skills
  • Cleanliness, 13%
  • Customer Service, 7%
  • Home Health, 7%
  • Patients, 6%
  • Safety Procedures, 6%
  • Emergency Situations, 6%
Common front desk attendant skills
  • Reservations, 17%
  • Customer Service, 10%
  • Cleanliness, 10%
  • Phone Calls, 9%
  • Work Ethic, 8%
  • Guest Satisfaction, 5%

Browse building and grounds maintenance jobs