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Attendant hiring summary. Here are some key points about hiring attendants in the United States:
Here's a step-by-step attendant hiring guide:
An attendant is responsible for ensuring excellent customer service by assisting customers with their needs and inquiries, managing complaints, and providing timely actions. Attendants duties include maintaining the cleanliness and orderliness of operational areas, monitoring product inventories and requesting necessary stocks and equipment, performing administrative tasks as needed, escalating concerns to the management for immediate resolution, and conducting maintenance services. An attendant must have excellent customer service and time-management skills, as well as the ability to multi-task, especially on high-level operations.
The attendant hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.
You should also consider the ideal background you'd like them an attendant to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an attendant that fits the bill.
This list presents attendant salaries for various positions.
| Type of Attendant | Description | Hourly rate |
|---|---|---|
| Attendant | The Attendant works in specific areas in a company to keep it clean and well-stocked. Some examples of job titles include attendants at hotels, station attendants at restaurants, and flight attendants on airplanes. | $9-17 |
| Guest Service Attendant | The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking... Show more | $10-16 |
| Housekeeping Attendant | A housekeeping attendant provides comfort to guests in hotels, motels, inns, or resorts. They ensure that guest rooms are clean and that all guests' needs are met... Show more | $10-16 |
Including a salary range in your attendant job description is one of the best ways to attract top talent. An attendant can vary based on:
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | California | $36,011 | $17 |
| 2 | Washington | $35,558 | $17 |
| 3 | Oregon | $32,531 | $16 |
| 4 | New York | $31,594 | $15 |
| 5 | Massachusetts | $30,184 | $15 |
| 6 | Minnesota | $29,624 | $14 |
| 7 | District of Columbia | $29,275 | $14 |
| 8 | Colorado | $29,080 | $14 |
| 9 | Maine | $27,505 | $13 |
| 10 | Arizona | $27,388 | $13 |
| 11 | Nevada | $26,750 | $13 |
| 12 | Maryland | $26,551 | $13 |
| 13 | Utah | $26,328 | $13 |
| 14 | Illinois | $25,816 | $12 |
| 15 | Michigan | $25,624 | $12 |
| 16 | Missouri | $25,034 | $12 |
| 17 | North Carolina | $24,882 | $12 |
| 18 | Ohio | $24,613 | $12 |
| 19 | Pennsylvania | $24,210 | $12 |
| 20 | Indiana | $23,654 | $11 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Barnard College | $42,465 | $20.42 | |
| 2 | University of California-Berkeley | $41,615 | $20.01 | 1 |
| 3 | Stanford University | $40,051 | $19.26 | |
| 4 | Madera High School | $37,880 | $18.21 | 2 |
| 5 | Siemens | $37,724 | $18.14 | 1 |
| 6 | Michigan State University | $36,740 | $17.66 | 10 |
| 7 | AEG | $36,431 | $17.51 | 6 |
| 8 | The Rockefeller University | $36,216 | $17.41 | |
| 9 | Cargill | $35,747 | $17.19 | 3 |
| 10 | Martin Marietta | $35,727 | $17.18 | 1 |
| 11 | UMass Lowell | $35,484 | $17.06 | |
| 12 | Johns Manville | $35,236 | $16.94 | 2 |
| 13 | Armstrong Flooring | $35,002 | $16.83 | |
| 14 | Lawrence General Hospital | $34,933 | $16.79 | 1 |
| 15 | Land O'Lakes | $34,872 | $16.77 | |
| 16 | TreeHouse Foods | $34,865 | $16.76 | 3 |
| 17 | Beth Israel Deaconess Medical Center | $34,693 | $16.68 | |
| 18 | New York Botanical Garden | $34,572 | $16.62 | 3 |
| 19 | Owens Corning | $34,465 | $16.57 | |
| 20 | Sutter Health | $34,452 | $16.56 | 4 |
A job description for an attendant role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an attendant job description:
There are various strategies that you can use to find the right attendant for your business:
Recruiting attendants requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.
It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Once you have selected a candidate for the attendant position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.
You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.
To prepare for the new attendant first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.
Before you start to hire attendants, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire attendants pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.
You can expect to pay around $27,453 per year for an attendant, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for attendants in the US typically range between $9 and $17 an hour.