What does an attendant do?
An attendant is responsible for ensuring excellent customer service by assisting customers with their needs and inquiries, managing complaints, and providing timely actions. Attendants duties include maintaining the cleanliness and orderliness of operational areas, monitoring product inventories and requesting necessary stocks and equipment, performing administrative tasks as needed, escalating concerns to the management for immediate resolution, and conducting maintenance services. An attendant must have excellent customer service and time-management skills, as well as the ability to multi-task, especially on high-level operations.
Attendant responsibilities
Here are examples of responsibilities from real attendant resumes:
- Manage events, help guests with outside reservations.
- Manage VIP's with personal requirements and assist in their room set up and hospitality experience.
- Manage top prize payouts, involving large amounts of funds being transfer across the gaming floor.
- Operate POS cash register to manage cash, credit, and debit card transactions for sell items.
- Host activities (bingo, casino night, kids club, etc . )
- Supervise and entertain children, clean toys and maintain a healthy and clean environment and become CPR certify.
- Utilize culinary skills, exercise customer service, oral communication, and multitasking skills
- Assist nurses in providing ambulatory care to patients especially those under critical/ suicidal observations, maintain room clean cleanliness and orderliness.
- Utilize knife and culinary skills in busy resort kitchen.
- Observe kids' behavior and apply appropriate safety regulations.
- Assist customers by taking there orders and operating the slicers.
- Prepare coffee and espresso drinks, as well as smoothies.
- Assist in assembling patient trays base on specific diets and allergies.
- Sanitize slicers, pans, counters, knives, hot and cold cases.
- Record details of attendance, sales, receipts, reservations, and repair activities.
Attendant skills and personality traits
We calculated that 13% of Attendants are proficient in Cleanliness, Customer Service, and Home Health. They’re also known for soft skills such as Mechanical skills, Time-management skills, and Compassion.
We break down the percentage of Attendants that have these skills listed on their resume here:
- Cleanliness, 13%
Provided on-site deployment of professional office enhancements Maintained site cleanliness for multiple customers
- Customer Service, 7%
Interpreted Federal regulation, guidelines, policies and procedures while providing outstanding customer service to patrons.
- Home Health, 7%
Home Health Aid* Responsible for providing safety for my patients* Checking blood pressures, blood sugars vital signs, etc.
- Patients, 6%
Administered and monitored patient vital readings, and observed implementation of planned and doctor prescribed exercise programs to patients.
- Safety Procedures, 6%
Followed all safety procedures and emergency evacuation to ensure all protocols are being adhered to.
- Emergency Situations, 6%
Provided expedient service to the hospital staff and effectively managed rush orders for emergency situations within the hospital.
"cleanliness," "customer service," and "home health" are among the most common skills that attendants use at work. You can find even more attendant responsibilities below, including:
Mechanical skills. To carry out their duties, the most important skill for an attendant to have is mechanical skills. Their role and responsibilities require that "janitors and building cleaners need to understand general building operations and should be able to make routine repairs, such as to leaky faucets." Attendants often use mechanical skills in their day-to-day job, as shown by this real resume: "worked cash register - cleaned facility - mechanical work on washers and dryers"
Time-management skills. Many attendant duties rely on time-management skills. "janitors and building cleaners must plan and complete tasks in a timely manner.," so an attendant will need this skill often in their role. This resume example is just one of many ways attendant responsibilities rely on time-management skills: "practiced time management skills when assuring meals were prepared and delivered on time to patients. "
Interpersonal skills. A big part of what attendants do relies on "interpersonal skills." You can see how essential it is to attendant responsibilities because "janitors and building cleaners must interact well other cleaners and the people who live or work in the buildings they service." Here's an example of how this skill is used from a resume that represents typical attendant tasks: "practiced customer service, organizational and interpersonal skills effectively recognized as a fast learner and fast-track performer"
Physical strength. Another crucial skill for an attendant to carry out their responsibilities is "physical strength." A big part of what attendants relies on this skill, since "janitors and building cleaners often must lift and move heavy cleaning materials and equipment." How this skill relates to attendant duties can be seen in an example from an attendant resume snippet: "streamlined patient care by acquiring patients' vital signs and conducting routine physical assessments and exams. "
The three companies that hire the most attendants are:
- Compass Group USA782 attendants jobs
- Aimbridge Hospitality510 attendants jobs
- Great Wolf Resorts475 attendants jobs
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Compare different attendants
Attendant vs. Customer service attendant
The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. You are required to assist guests with their luggage and ensuring they have a pleasurable stay. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well.
While similarities exist, there are also some differences between attendants and customer service attendant. For instance, attendant responsibilities require skills such as "home health," "patients," "emergency situations," and "guest service." Whereas a customer service attendant is skilled in "strong customer service," "perform routine maintenance," "customer satisfaction," and "financial transactions." This is part of what separates the two careers.
Customer service attendants tend to make the most money working in the technology industry, where they earn an average salary of $33,407. In contrast, attendants make the biggest average salary, $30,439, in the hospitality industry.customer service attendants tend to reach similar levels of education than attendants. In fact, customer service attendants are 0.2% more likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.Attendant vs. Concession stand attendant
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that attendant responsibilities requires skills like "cleanliness," "home health," "patients," and "safety procedures." But a concession stand attendant might use other skills in their typical duties, such as, "food handling," "sale system," "food preparation equipment," and "quality appearance."
Concession stand attendants earn similar levels of education than attendants in general. They're 0.7% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Attendant vs. Front counter attendant
The required skills of the two careers differ considerably. For example, attendants are more likely to have skills like "cleanliness," "home health," "patients," and "safety procedures." But a front counter attendant is more likely to have skills like "phone orders," "delivery orders," "food service," and "telephone calls."
Front counter attendants make a very good living in the media industry with an average annual salary of $30,397. On the other hand, attendants are paid the highest salary in the hospitality industry, with average annual pay of $30,439.front counter attendants typically earn similar educational levels compared to attendants. Specifically, they're 0.6% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Attendant vs. Guest service attendant
Types of attendant
Updated January 8, 2025
