An attendant is responsible for ensuring excellent customer service by assisting customers with their needs and inquiries, managing complaints, and providing timely actions. Attendants duties include maintaining the cleanliness and orderliness of operational areas, monitoring product inventories and requesting necessary stocks and equipment, performing administrative tasks as needed, escalating concerns to the management for immediate resolution, and conducting maintenance services. An attendant must have excellent customer service and time-management skills, as well as the ability to multi-task, especially on high-level operations.

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Attendant Responsibilities

Here are examples of responsibilities from real attendant resumes representing typical tasks they are likely to perform in their roles.

  • Manage events, help guests with outside reservations.
  • Manage VIP's with personal requirements and assist in their room set up and hospitality experience.
  • Manage top prize payouts, involving large amounts of funds being transfer across the gaming floor.
  • Operate POS cash register to manage cash, credit, and debit card transactions for sell items.
  • Host activities (bingo, casino night, kids club, etc . )
  • Supervise and entertain children, clean toys and maintain a healthy and clean environment and become CPR certify.
  • Utilize culinary skills, exercise customer service, oral communication, and multitasking skills
  • Assist nurses in providing ambulatory care to patients especially those under critical/ suicidal observations, maintain room clean cleanliness and orderliness.
  • Utilize knife and culinary skills in busy resort kitchen.
  • Observe kids' behavior and apply appropriate safety regulations.
  • Assist customers by taking there orders and operating the slicers.
  • Prepare coffee and espresso drinks, as well as smoothies.
  • Assist in assembling patient trays base on specific diets and allergies.
  • Sanitize slicers, pans, counters, knives, hot and cold cases.
  • Record details of attendance, sales, receipts, reservations, and repair activities.

Attendant Job Description

Between the years 2018 and 2028, attendant jobs are expected to undergo a growth rate described as "faster than average" at 7%, according to the Bureau of Labor Statistics. So if the thought "should I become an attendant?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of attendant opportunities that are projected to become available by 2028 is 159,800.

Attendants average about $13.2 an hour, which makes the attendant annual salary $27,453. Additionally, attendants are known to earn anywhere from $20,000 to $36,000 a year. This means that the top-earning attendants make $15,000 more than the lowest earning ones.

It's hard work to become an attendant, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a customer service attendant, concession stand attendant, front counter attendant, and guest service attendant.

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Attendant Skills and Personality Traits

We calculated that 13% of Attendants are proficient in Cleanliness, Customer Service, and Home Health. They’re also known for soft skills such as Mechanical skills, Time-management skills, and Compassion.

We break down the percentage of Attendants that have these skills listed on their resume here:

  • Cleanliness, 13%

    Provided on-site deployment of professional office enhancements Maintained site cleanliness for multiple customers

  • Customer Service, 7%

    Interpreted Federal regulation, guidelines, policies and procedures while providing outstanding customer service to patrons.

  • Home Health, 7%

    Home Health Aid* Responsible for providing safety for my patients* Checking blood pressures, blood sugars vital signs, etc.

  • Patients, 6%

    Administered and monitored patient vital readings, and observed implementation of planned and doctor prescribed exercise programs to patients.

  • Safety Procedures, 6%

    Followed all safety procedures and emergency evacuation to ensure all protocols are being adhered to.

  • Emergency Situations, 6%

    Provided expedient service to the hospital staff and effectively managed rush orders for emergency situations within the hospital.

"cleanliness," "customer service," and "home health" aren't the only skills we found attendants list on their resumes. In fact, there's a whole list of attendant responsibilities that we found, including:

  • Mechanical skills can be considered to be the most important personality trait for an attendant to have. According to a attendant resume, "janitors and building cleaners should understand general building operations" attendants are able to use mechanical skills in the following example we gathered from a resume: "worked cash register - cleaned facility - mechanical work on washers and dryers"
  • While it may not be the most important skill, we found that many attendant duties rely on time-management skills. This example from a attendant explains why: "janitors and building cleaners should be able to plan and complete tasks in a timely manner." This resume example is just one of many ways attendants are able to utilize time-management skills: "practiced time management skills when assuring meals were prepared and delivered on time to patients. "
  • A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing attendant responsibilities. This resume example shows just one way attendants use this skill: "janitors and building cleaners should get along well with their supervisors, other cleaners, and the people who live or work in the buildings they clean." Here's an example of how this skill is used from a resume that represents typical attendant tasks: "practiced customer service, organizational and interpersonal skills effectively recognized as a fast learner and fast-track performer"
  • Yet another important skill that an attendant must demonstrate is "physical strength." Janitors and building cleaners often must lift and move cleaning materials and heavy equipment This is clearly demonstrated in this example from an attendant who stated: "streamlined patient care by acquiring patients' vital signs and conducting routine physical assessments and exams. "
  • See the full list of attendant skills.

    Before becoming an attendant, 35.0% earned their bachelor's degree. When it comes down to graduating with a master's degree, 2.0% attendants went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some attendants have a college degree. But about one out of every four attendants didn't attend college at all.

    Those attendants who do attend college, typically earn either a business degree or a general studies degree. Less commonly earned degrees for attendants include a psychology degree or a criminal justice degree.

    When you're ready to become an attendant, you might wonder which companies hire attendants. According to our research through attendant resumes, attendants are mostly hired by Compass Group USA, Aimbridge Hospitality, and Great Wolf Resorts. Now is a good time to apply as Compass Group USA has 782 attendants job openings, and there are 510 at Aimbridge Hospitality and 475 at Great Wolf Resorts.

    If you're interested in companies where attendants make the most money, you'll want to apply for positions at Barnard College, University of California, Berkeley, and Stanford University. We found that at Barnard College, the average attendant salary is $42,465. Whereas at University of California, Berkeley, attendants earn roughly $41,615. And at Stanford University, they make an average salary of $40,051.

    View more details on attendant salaries across the United States.

    We also looked into companies who hire attendants from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include The Walt Disney Company, Aramark, and Universal.

    In general, attendants fulfill roles in the hospitality and real estate industries. While employment numbers are high in those industries, the attendant annual salary is the highest in the hospitality industry with $30,439 as the average salary. Meanwhile, the health care and manufacturing industries pay $28,259 and $27,695 respectively. This means that attendants who are employed in the hospitality industry make 14.5% more than attendants who work in the retail Industry.

    The three companies that hire the most prestigious attendants are:

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    What Customer Service Attendants Do

    The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. You are required to assist guests with their luggage and ensuring they have a pleasurable stay. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well.

    In this section, we take a look at the annual salaries of other professions. Take customer service attendant for example. On average, the customer service attendants annual salary is $3,493 higher than what attendants make on average every year.

    While their salaries may differ, one common ground between attendants and customer service attendants are a few of the skills required in each craft. In both careers, employees bring forth skills like cleanliness, customer service, and safety procedures.

    As far as similarities go, this is where it ends because an attendant responsibility requires skills such as "home health," "patients," "emergency situations," and "guest service." Whereas a customer service attendant is skilled in "strong customer service," "perform routine maintenance," "customer satisfaction," and "financial transactions." So if you're looking for what truly separates the two careers, you've found it.

    Customer service attendants tend to make the most money in the technology industry by averaging a salary of $33,407. In contrast, attendants make the biggest average salary of $30,439 in the hospitality industry.

    Customer service attendants tend to reach similar levels of education than attendants. In fact, customer service attendants are 0.2% more likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.

    What Are The Duties Of a Concession Stand Attendant?

    Now we're going to look at the concession stand attendant profession. On average, concession stand attendants earn a $1,821 higher salary than attendants a year.

    A similarity between the two careers of attendants and concession stand attendants are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "exceptional guest," and "cash control. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that attendant responsibilities requires skills like "cleanliness," "home health," "patients," and "safety procedures." But a concession stand attendant might use skills, such as, "food handling," "sale system," "food preparation equipment," and "quality appearance."

    On the topic of education, concession stand attendants earn similar levels of education than attendants. In general, they're 0.7% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

    How a Front Counter Attendant Compares

    The front counter attendant profession generally makes a higher amount of money when compared to the average salary of attendants. The difference in salaries is front counter attendants making $3,817 higher than attendants.

    Using attendants and front counter attendants resumes, we found that both professions have similar skills such as "customer service," "front desk," and "food preparation," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from attendants resumes, they are more likely to have skills like "cleanliness," "home health," "patients," and "safety procedures." But a front counter attendant might have skills like "phone orders," "delivery orders," "food service," and "telephone calls."

    Front counter attendants make a very good living in the media industry with an average annual salary of $30,397. Whereas attendants are paid the highest salary in the hospitality industry with the average being $30,439.

    Front counter attendants are known to earn similar educational levels when compared to attendants. Additionally, they're 0.6% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

    Description Of a Guest Service Attendant

    Guest service attendants tend to earn a lower pay than attendants by about $402 per year.

    While their salaries may vary, attendants and guest service attendants both use similar skills to perform their jobs. Resumes from both professions include skills like "cleanliness," "customer service," and "guest rooms. "

    While some skills are shared by these professions, there are some differences to note. "home health," "patients," "safety procedures," and "emergency situations" are skills that have shown up on attendants resumes. Additionally, guest service attendant uses skills like reservations, golf clubs, cash handling, and sales floor on their resumes.

    In general, guest service attendants reach similar levels of education when compared to attendants resumes. Guest service attendants are 0.4% more likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.