An attendant is responsible for ensuring excellent customer service by assisting customers with their needs and inquiries, managing complaints, and providing timely actions. Attendants duties include maintaining the cleanliness and orderliness of operational areas, monitoring product inventories and requesting necessary stocks and equipment, performing administrative tasks as needed, escalating concerns to the management for immediate resolution, and conducting maintenance services. An attendant must have excellent customer service and time-management skills, as well as the ability to multi-task, especially on high-level operations.

Attendant Responsibilities

Here are examples of responsibilities from real attendant resumes representing typical tasks they are likely to perform in their roles.

  • Operate POS cash register to manage cash, credit, and debit card transactions for sell items.
  • Achieve appreciation letter for arranging most of the computers and publishing accurate minutes of the Internet use.
  • Assist judges in preparing for court proceedings and acting as a liaison between judges, juries, attorneys and public.
  • Assist RN's and LVN's in caring for patients.
  • Clear machines and and replace money boxes and reset machines.
  • Insure all judges orders or issue, file and send to interest parties.
  • Provide superior customer service to passengers to meet and exceed Amtrak policies and procedures.
  • Rescue distress persons, using rescue techniques including but not limit to CPR, and equipment.
  • Supervise and entertain children, clean toys and maintain a healthy and clean environment and become CPR certify.
  • Close and open cafe on time with proper setup for the day and proper closing procedure for the evening.
Attendant Traits
Mechanical skills refers to one's ability to work with specific machinery related to their industry.
Time-management skills is the efficient manner one is able to put their time to good use.
Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others.

Attendant Job Description

Between the years 2018 and 2028, attendant jobs are expected to undergo a growth rate described as "faster than average" at 7%, according to the Bureau of Labor Statistics. So if the thought "should I become an attendant?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of attendant opportunities that are projected to become available by 2028 is 159,800.

An attendant annual salary averages $23,799, which breaks down to $11.44 an hour. However, attendants can earn anywhere from upwards of $20,000 to $28,000 a year. This means that the top-earning attendants make $8,000 more than the lowest-earning ones.

Once you've become an attendant, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a customer service attendant, concession stand attendant, front counter attendant, and guest service attendant.

Attendant Jobs You Might Like

Attendant Resume Examples

Attendant Skills and Personality Traits

We calculated that 19% of Attendants are proficient in Facility, Positive Attitude, and Personal Care. They’re also known for soft skills such as Mechanical skills, Time-management skills, and Compassion.

We break down the percentage of Attendants that have these skills listed on their resume here:

  • Facility, 19%

    Maintained and monitored facility for cleanliness, safety, assisted clients as necessary.

  • Positive Attitude, 10%

    Maintained a positive attitude and steady demeanor; consistently handled challenging / demanding circumstances.

  • Personal Care, 7%

    Implemented support to individual with personal care, home and community skills, independent living, socialization and community participation.

  • Communication, 6%

    Established close communication with coworkers and supervisors under heavily group based projects.

  • Customer Service, 6%

    Interpreted Federal regulation, guidelines, policies and procedures while providing outstanding customer service to patrons.

  • Guest Service, 6%

    Monitored guest safety and provided exceptional guest service while performing basic load/unloading procedures, as well as control booth operations.

Some of the skills we found on attendant resumes included "facility," "positive attitude," and "personal care." We have detailed the most important attendant responsibilities below.

  • The most important skills for an attendant to have in this position are mechanical skills. In this excerpt that we gathered from a attendant resume, you'll understand why: "janitors and building cleaners should understand general building operations" According to resumes we found, mechanical skills can be used by a attendant in order to "set up facility for night work assist operators when needed light mechanical duties"
  • While it may not be the most important skill, we found that many attendant duties rely on time-management skills. This example from a attendant explains why: "janitors and building cleaners should be able to plan and complete tasks in a timely manner." This resume example is just one of many ways attendants are able to utilize time-management skills: "demonstrate proper use of time management skills by closing till and site on time. "
  • Yet another important skill that an attendant must demonstrate is "interpersonal skills." Janitors and building cleaners should get along well with their supervisors, other cleaners, and the people who live or work in the buildings they clean. This is clearly demonstrated in this example from an attendant who stated: "cashier, stock and inventory control, customer service/interpersonal skills, security assistant"
  • Lastly, this career requires you to be skillful in "physical strength." According to attendant resumes, "janitors and building cleaners often must lift and move cleaning materials and heavy equipment." This resume example highlights how attendant responsibilities rely on this skill: "streamlined patient care by acquiring patients' vital signs and conducting routine physical assessments and exams. "
  • See the full list of attendant skills.

    We've found that 35.0% of attendants have earned a bachelor's degree. Furthermore, 2.0% earned their master's degrees before becoming an attendant. While it's true that some attendants have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four attendants did not spend the extra money to attend college.

    The attendants who went onto college to earn a more in-depth education generally studied business and general studies, while a small population of attendants studied psychology and criminal justice.

    Once you're ready to become an attendant, you should explore the companies that typically hire attendants. According to attendant resumes that we searched through, attendants are hired the most by Aimbridge Hospitality, Compass Group, and AccentCare. Currently, Aimbridge Hospitality has 215 attendant job openings, while there are 99 at Compass Group and 73 at AccentCare.

    Since salary is important to some attendants, it's good to note that they are figured to earn the highest salaries at Guest Services, The Ohio State University, and Washington State Employees Credit Union. If you were to take a closer look at Guest Services, you'd find that the average attendant salary is $29,843. Then at The Ohio State University, attendants receive an average salary of $29,559, while the salary at Washington State Employees Credit Union is $29,204.

    View more details on attendant salaries across the United States.

    In general, attendants fulfill roles in the hospitality and health care industries. While employment numbers are high in those industries, the attendant annual salary is the highest in the energy industry with $25,713 as the average salary. Meanwhile, the manufacturing and health care industries pay $25,058 and $24,458 respectively. This means that attendants who are employed in the energy industry make 8.9% more than attendants who work in the hospitality Industry.

    The three companies that hire the most prestigious attendants are:

      What Customer Service Attendants Do

      In this section, we take a look at the annual salaries of other professions. Take customer service attendant for example. On average, the customer service attendants annual salary is $4,408 higher than what attendants make on average every year.

      While their salaries may differ, one common ground between attendants and customer service attendants are a few of the skills required in each craft. In both careers, employees bring forth skills like positive attitude, communication, and customer service.

      As far as similarities go, this is where it ends because an attendant responsibility requires skills such as "facility," "personal care," "guest service," and "emergency." Whereas a customer service attendant is skilled in "general public," "customers needs," "financial transactions," and "product knowledge." So if you're looking for what truly separates the two careers, you've found it.

      Customer service attendants tend to make the most money in the retail industry by averaging a salary of $29,335. In contrast, attendants make the biggest average salary of $25,713 in the energy industry.

      Customer service attendants tend to reach similar levels of education than attendants. In fact, customer service attendants are 0.1% less likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.

      What Are The Duties Of a Concession Stand Attendant?

      Now we're going to look at the concession stand attendant profession. On average, concession stand attendants earn a $2,593 higher salary than attendants a year.

      A similarity between the two careers of attendants and concession stand attendants are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "positive attitude," "communication," and "customer service. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that attendant responsibilities requires skills like "facility," "personal care," "guest service," and "safety procedures." But a concession stand attendant might use skills, such as, "sale system," "beverage orders," "quality appearance," and "food service."

      On the topic of education, concession stand attendants earn similar levels of education than attendants. In general, they're 1.1% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.

      How a Front Counter Attendant Compares

      The front counter attendant profession generally makes a higher amount of money when compared to the average salary of attendants. The difference in salaries is front counter attendants making $4,296 higher than attendants.

      Using attendants and front counter attendants resumes, we found that both professions have similar skills such as "positive attitude," "communication," and "customer service," but the other skills required are very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from attendants resumes, they are more likely to have skills like "facility," "personal care," "guest service," and "safety procedures." But a front counter attendant might have skills like "walk-in customers," "customers needs," "phone orders," and "delivery orders."

      Front counter attendants are known to earn similar educational levels when compared to attendants. Additionally, they're 1.1% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.

      Description Of a Guest Service Attendant

      The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. You are required to assist guests with their luggage and ensuring they have a pleasurable stay. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well.

      Now, we'll look at guest service attendants, who generally average a lower pay when compared to attendants annual salary. In fact, the difference is about $2,767 per year.

      While their salaries may vary, attendants and guest service attendants both use similar skills to perform their jobs. Resumes from both professions include skills like "positive attitude," "communication," and "customer service. "

      Each job requires different skills like "facility," "personal care," "safety procedures," and "emergency," which might show up on an attendant resume. Whereas guest service attendant might include skills like "golf clubs," "sales floor," "gsa," and "food service."

      The average resume of guest service attendants showed that they earn similar levels of education to attendants. So much so that the likelihood of them earning a Master's Degree is 0.5% more. Additionally, they're less likely to earn a Doctoral Degree by 0.3%.